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Good Neighbour Guide 2019-20 Student Lettings TO LET Tel: 01782 123456 11 In partnership with Keele University and Newcastle-under-Lyme Borough Council Sponsored by First Potteries Welcome Welcome to Keele University, Newcastle-under-Lyme and the county of Staffordshire. We are very proud of our Keele students, who make a valuable contribution to our local area. We want you to feel encouraged and supported throughout your time at Keele, and able to enjoy being part of our community. Keele University Students’ Union have worked in close partnership with Newcastle-under-Lyme Borough Council and resident Community Champions to create this Good Neighbour Guide; to help you find your way around, access the services you need, and make your student experience as positive and enriched as possible. We wish you every success. Good to Know Stuff My Term Time Address is ____________________________________________________________ ____________________________________________________________ Postcode ___________ Landlord/Agent Details _____________________________________________________________ Tel no __________________________________ Email____________________________________ Emergencies Emergency Services: Police, Fire, Ambulance T 999 A&E 24hr Emergency Department: UHNM, Newcastle Rd, ST4 6QG T 01782 715444 Non Emergency Police: T 101 NHS Direct: A free-to-call non emergency medical helpline T 111 Gas emergencies: British Gas T 0800 111 999 Escape of water emergencies: Severn Trent Water T 0800 783 4444 Design, Print & Copy KeeleSU Print & Copy Shop Your fast, friendly, local print service Professional and affordable print and design service. Dissertation Print and Bind Service - right here on campus! Find us on Facebook: keelesuprintshop KeeleSU is a Charitable Incorporated Organisation No. 1173328 KeeleSU Print & Copy Shop, Top Floor, Students’ Union Building Tel: 01782 733713 Web: keelesu.com/printshop2 E: [email protected] Contents Local Area Info P3 Hi! Finding Your Way Around P4 Moving In Essentials Checklist P5 Travelling Around P6 Cars and Parking P7 Local Services P7 Being a Good Neighbour P8 Managing Your Waste, Recycling & Bins P9 Personal Safety and Crime Prevention P10 KeeleSU Safety Bus P11 Events Planning & Keele What’s On Apps P11 Money and Budget Planning P12 Meet Keeley, Legal Advice P12 Advice and Support at Keele P12 your local Emotional Wellbeing & Mental Health P13 Local Area Health and Wellbeing Directory P14 area guide Local Authority/Council Websites P14 Handy Cut-Out Postcards P15 #keeley Local Area Info Stoke-on-Trent, Staffordshire is also known as the POTTERIES famed for its The Staffordshire Oatcake Pottery and is a local delicacy - which is like Ceramic industry a dense pancake made from in days gone by. The Local Area oatmeal, filled with savoury telephone code is: items like cheese and bacon. Our local football teams are Stoke City FC (EFL Championship) Port Vale FC (EFL League Two) LOCAL RADIO: BBC Radio Stoke A friendly, Staffordshire (94.6MHz), Signal 1 (102.6MHz) colloquialism is calling people and Keele University KUBE (internet broadcasting). LOCAL NEWSPAPER: DUCK The Sentinel (stokesentinel.co.uk) 3 Finding your way around Keele is in North Staffordshire, a central location, halfway between Manchester and Birmingham. The University campus is on a hill overlooking the nearest town of Newcastle-under-Lyme (two miles from Keele) with the City of STOKE-ON-TRENT (and its main shopping area, Hanley) just a couple of miles further. Newcastle-under-Lyme is a traditional market town which is now a blend of smaller shops, supermarkets, a leisure centre/swimming pool (Jubilee 2), the NEW VICTORIA THEATRE, a multi-screen cinema (Vue), Laser Quest, Restaurants, pubs and clubs. All the major high street names can be found at the Intu Potteries Shopping Centre in Hanley, along with a multi-screen cinema and a range of restaurants at the Hive. Hanley town centre also has a great range of restaurants and bars. Festival Park is the major retail entertainment centre which includes a range of shops, Water World swimming centre, a Multi-Screen Cinema, a DRY SKI SLOPE, ten pin bowling, and a snooker hall. Within the surrounding area of Stoke-on-Trent, you will also find the Regent Theatre, REPERTORY THEATRE and Victoria Hall, that offer live music, theatre and comedy. Other major local attractions include Alton Towers, the Derbyshire Peak District, Cannock Chase, Churnet Valley Railway, and TRENTHAM ESTATE AND GARDENS. There are also some National Trust and English Heritage sites and several museums associated with the traditional industries of Stoke-on-Trent, like Gladstone Pottery. Other attractions include Trentham Monkey Forest, Uttoxeter Racecourse, BURTON-ON-TRENT BREWERIES, Tamworth SnowDome, Crewe Lyceum Theatre, and Rudyard Lake. 4 Moving in Essentials Checklist Make sure you have a signed Tenancy Agreement and Inventory from your landlord. Advice and Support at Keele (ASK), in the SU, can help you with any accommodation or tenancy concerns. Your landlord should also give you: Spacing on this page • A Gas Safety Certificate (dated within 12 months) • An Energy Performance Certificate (EPC rating E or above) • A Tenancy Deposit Protection Certificate. (proving your deposit has been legally deposited and protected) • A copy of the How To Rent guide. (www.gov.uk/government/publications/how-to-rent) Smoke Alarms should be fitted and working. Carbon Monoxide monitors should be provided if there are solid fuel appliances. For HMOs there should be an identified escape route. Make sure you know how to use all appliances, including the boiler. Find where the meters, fuse box and water stopcock are located. Take the meter readings for Gas, Electricity and Water (if you pay for utilities separately) and contact the supplier on move-in day. A photo is the best record. Is the house in a good state of repair? - your landlord has a legal obligation to ensure your home is structurally safe and that things work properly and aren’t dangerous. Contact ASK or the Local Authority Housing Standards team (T: 01782 717717) if you need support getting your landlord to carry out repairs. Apply for a TV licence if you watch or download TV programmes to any device (www.tvlicensing.co.uk) Get Contents Insurance - Your landlord only has to insure the building. It’s up to you to insure your personal possessions. Register with a Doctor - It is a condition of the National Health Service (NHS) that you register with a General Practitioner (GP) close to your term time address. To find a local GP go to www.nhs.uk. Search for Find A GP and type in your postcode. Register to Vote - go to the Electoral Registration (www.gov.uk/register-to-vote) Pay your rent on time and pay your bills. Check your tenancy agreement. You may have to pay for: Council Tax (full-time student households are usually exempt), Gas, Electricity, Water, Phone and Broadband, Contents Insurance, and Parking Permit, if they aren’t included in your rental agreement. Ask: T: 01782 734800 E: [email protected] or visit us on the ground floor of KeeleSU 5 Travelling Around Want a bus pass? You can buy one from KeeleSU Shop! Buses and Coaches: Keele Campus is on First Potteries bus route 25 and D&G route 85. Download the ‘First Bus’ for Potteries app for live times, routes, paperless and TAXIS discounted student tickets. You should ask the taxi provider for an estimated cost of travel in advance. All taxis Bus Stations: and drivers are required to be licensed by Newcastle-under-Lyme (stand 12) and Hanley the Local Authority. Their individual licence bus depot (stand 4). The National Express coach number will be displayed on the vehicle. service base is at Hanley Bus Depot. Make sure you check! Plan your journey with www.traveline.info Main taxi services in the area: Trains: • Roseville 01782 613456 or 631119 or 662666 The nearest train station to Keele University is • City Cabs 01782 616677 or Stoke-on-Trent (SOT), only 8km away, with a 844444 or 888888 connecting bus stop for Keele directly across the • Magnum 01782 819819 or 814814 road. Crewe station (CRE) is also close by, at 12km • SID’s 01782 713999 or 565200 away. You can purchase tickets and see train • ABC Supreme 01782 632222 or 619494 times using the Trainline app. First Potteries Ad? 6 students union 25 service A3 posters landscape A3.indd 1 23/08/2019 14:30 Residents Parking Permits Get a Residents Parking Permit if your street requires your car to Cars have one. Call 01782 717717 or apply online at: and Parking www.staffordshire.gov.uk Permit entitlement: One per household. Additional permits are only issued where space and demand allow. Houses in Multiple Occupation (HMO) occupants: Permits cannot be issued to every vehicle. They are issued on a first come, first served basis. Parking on Keele University Campus Parking charges apply across campus via a Pay and Display scheme: Monday to Friday. 8.30am – 5.30 pm Free Parking: Evenings, Weekends and Bank Holidays. Campus Parking Permits Restricted to those unable to access public transport e.g. blue-badge holders. See Student Parking on the Keele University website, or email [email protected]. Clinical Education Centre (CEC) The School of Nursing and Midwifery is situated on the University Hospital of North Midlands (UHNM), Royal Stoke site (ST4 6QG), which operates a private Pay and Display scheme. Local Services in and around Newcastle-under-Lyme Libraries: Building Societies: New Newcastle Library. Castle House, Barracks Rd Hanley Economic, Leek United, Nationwide ST5 1BL, T 0300 111 8000 Cinema: Clayton Library (ST5 3NR) T 0300 111 8000 Vue, Market Arcade, ST5 1PT T 0345 308 4620 Supermarkets: Town Centre: Morrisons, Aldi, SHOPS Lidl, Sainsburys, Tesco Express Banks: Barclays, Santander, Lloyds, Natwest, Halifax, Co-operative, HSBC, TSB 7 students union 25 service A3 posters landscape A3.indd 1 23/08/2019 14:30 Being a good neighbour Act responsibly Be friendlyBeing more neighbourly makes our communities stronger, happier and feel more safe.
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