Good Neighbour Guide 2019-20

Student Lettings TO LET Tel: 01782 123456

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In partnership with and Newcastle-under-Lyme Borough Council Sponsored by Welcome

Welcome to Keele University, Newcastle-under-Lyme and the county of .

We are very proud of our Keele students, who make a valuable contribution to our local area. We want you to feel encouraged and supported throughout your time at Keele, and able to enjoy being part of our community.

Keele University Students’ Union have worked in close partnership with Newcastle-under-Lyme Borough Council and resident Community Champions to create this Good Neighbour Guide; to help you find your way around, access the services you need, and make your student experience as positive and enriched as possible. We wish you every success.

Good to Know Stuff

My Term Time Address is ______

______Postcode ______

Landlord/Agent Details ______

Tel no ______Email______

Emergencies Emergency Services: Police, Fire, Ambulance T 999 A&E 24hr Emergency Department: UHNM, Newcastle Rd, ST4 6QG T 01782 715444 Non Emergency Police: T 101 NHS Direct: A free-to-call non emergency medical helpline T 111 Gas emergencies: British Gas T 0800 111 999 Escape of water emergencies: Severn Trent Water T 0800 783 4444 Design, Print & Copy KeeleSU Print & Copy Shop Your fast, friendly, local print service Professional and affordable print and design service. Dissertation Print and Bind Service - right here on campus!

Find us on Facebook: keelesuprintshop KeeleSU is a Charitable Incorporated Organisation No. 1173328

KeeleSU Print & Copy Shop, Top Floor, Students’ Union Building Tel: 01782 733713 Web: keelesu.com/printshop2 E: [email protected] Contents Local Area Info P3 Hi! Finding Your Way Around P4 Moving In Essentials Checklist P5 Travelling Around P6 Cars and Parking P7 Local Services P7 Being a Good Neighbour P8 Managing Your Waste, Recycling & Bins P9 Personal Safety and Crime Prevention P10 KeeleSU Safety Bus P11 Events Planning & Keele What’s On Apps P11 Money and Budget Planning P12 Meet Keeley, Legal Advice P12 Advice and Support at Keele P12 your local Emotional Wellbeing & Mental Health P13 Local Area Health and Wellbeing Directory P14 area guide Local Authority/Council Websites P14 Handy Cut-Out Postcards P15 #keeley

Local Area Info Stoke-on-Trent, Staffordshire is also known as the POTTERIES famed for its The Staffordshire Pottery and is a local delicacy - which is like Ceramic industry a dense made from in days gone by. The Local Area oatmeal, filled with savoury telephone code is: items like cheese and bacon. Our local football teams are Stoke City FC (EFL Championship) Port Vale FC (EFL League Two) LOCAL RADIO: BBC Radio Stoke A friendly, Staffordshire (94.6MHz), (102.6MHz) colloquialism is calling people and Keele University KUBE (internet broadcasting). LOCAL NEWSPAPER: DUCK The Sentinel (stokesentinel.co.uk) 3 Finding your way around

Keele is in North Staffordshire, a central location, halfway between Manchester and . The University campus is on a hill overlooking the nearest town of Newcastle-under-Lyme (two miles from Keele) with the City of STOKE-ON-TRENT (and its main shopping area, Hanley) just a couple of miles further.

Newcastle-under-Lyme is a traditional market town which is now a blend of smaller shops, supermarkets, a leisure centre/swimming pool (Jubilee 2), the NEW VICTORIA THEATRE, a multi-screen cinema (Vue), Laser Quest, Restaurants, pubs and clubs.

All the major high street names can be found at the Intu Potteries Shopping Centre in Hanley, along with a multi-screen cinema and a range of restaurants at the Hive. Hanley town centre also has a great range of restaurants and bars.

Festival Park is the major retail entertainment centre which includes a range of shops, Water World swimming centre, a Multi-Screen Cinema, a DRY SKI SLOPE, ten pin bowling, and a snooker hall.

Within the surrounding area of Stoke-on-Trent, you will also find the Regent Theatre, REPERTORY THEATRE and Victoria Hall, that offer live music, theatre and comedy.

Other major local attractions include Alton Towers, the Derbyshire Peak District, Cannock Chase, Churnet Valley Railway, and AND GARDENS. There are also some National Trust and English Heritage sites and several museums associated with the traditional industries of Stoke-on-Trent, like Gladstone Pottery. Other attractions include Trentham Monkey Forest, Racecourse, BURTON-ON-TRENT BREWERIES, Tamworth SnowDome, Lyceum Theatre, and Rudyard Lake.

4 Moving in Essentials Checklist Make sure you have a signed Tenancy Agreement and Inventory from your landlord. Advice and Support at Keele (ASK), in the SU, can help you with any accommodation or tenancy concerns.

Your landlord should also give you: Spacing on this page • A Gas Safety Certificate (dated within 12 months) • An Energy Performance Certificate (EPC rating E or above) • A Tenancy Deposit Protection Certificate. (proving your deposit has been legally deposited and protected) • A copy of the How To Rent guide. (www.gov.uk/government/publications/how-to-rent)

Smoke Alarms should be fitted and working. Carbon Monoxide monitors should be provided if there are solid fuel appliances. For HMOs there should be an identified escape route.

Make sure you know how to use all appliances, including the boiler.

Find where the meters, fuse box and water stopcock are located.

Take the meter readings for Gas, Electricity and Water (if you pay for utilities separately) and contact the supplier on move-in day. A photo is the best record.

Is the house in a good state of repair? - your landlord has a legal obligation to ensure your home is structurally safe and that things work properly and aren’t dangerous. Contact ASK or the Local Authority Housing Standards team (T: 01782 717717) if you need support getting your landlord to carry out repairs.

Apply for a TV licence if you watch or download TV programmes to any device (www.tvlicensing.co.uk)

Get Contents Insurance - Your landlord only has to insure the building. It’s up to you to insure your personal possessions.

Register with a Doctor - It is a condition of the National Health Service (NHS) that you register with a General Practitioner (GP) close to your term time address. To find a local GP go to www.nhs.uk. Search for Find A GP and type in your postcode.

Register to Vote - go to the Electoral Registration (www.gov.uk/register-to-vote)

Pay your rent on time and pay your bills. Check your tenancy agreement. You may have to pay for: Council Tax (full-time student households are usually exempt), Gas, Electricity, Water, Phone and Broadband, Contents Insurance, and Parking Permit, if they aren’t included in your rental agreement.

Ask: T: 01782 734800 E: [email protected] or visit us on the ground floor of KeeleSU

5 Travelling Around

Want a bus pass? You can buy one from KeeleSU Shop!

Buses and Coaches: Keele Campus is on First Potteries bus route 25 and D&G route 85. Download the ‘First Bus’ for Potteries app for live times, routes, paperless and TAXIS discounted student tickets. You should ask the taxi provider for an estimated cost of travel in advance. All taxis Bus Stations: and drivers are required to be licensed by Newcastle-under-Lyme (stand 12) and Hanley the Local Authority. Their individual licence bus depot (stand 4). The National Express coach number will be displayed on the vehicle. service base is at Hanley Bus Depot. Make sure you check! Plan your journey with www.traveline.info Main taxi services in the area: Trains: • Roseville 01782 613456 or 631119 or 662666 The nearest train station to Keele University is • City Cabs 01782 616677 or Stoke-on-Trent (SOT), only 8km away, with a 844444 or 888888 connecting bus stop for Keele directly across the • Magnum 01782 819819 or 814814 road. Crewe station (CRE) is also close by, at 12km • SID’s 01782 713999 or 565200 away. You can purchase tickets and see train • ABC Supreme 01782 632222 or 619494 times using the Trainline app.

First Potteries Ad?

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students union 25 service A3 posters landscape A3.indd 1 23/08/2019 14:30 Residents Parking Permits Get a Residents Parking Permit if your street requires your car to Cars have one. Call 01782 717717 or apply online at: and Parking www.staffordshire.gov.uk Permit entitlement: One per household. Additional permits are only issued where space and demand allow. Houses in Multiple Occupation (HMO) occupants: Permits cannot be issued to every vehicle. They are issued on a first come, first served basis.

Parking on Keele University Campus Parking charges apply across campus via a Pay and Display scheme: Monday to Friday. 8.30am – 5.30 pm Free Parking: Evenings, Weekends and Bank Holidays.

Campus Parking Permits Restricted to those unable to access public transport e.g. blue-badge holders. See Student Parking on the Keele University website, or email [email protected].

Clinical Education Centre (CEC) The School of Nursing and Midwifery is situated on the University Hospital of North Midlands (UHNM), Royal Stoke site (ST4 6QG), which operates a private Pay and Display scheme.

Local Services in and around Newcastle-under-Lyme

Libraries: Building Societies: New Newcastle Library. Castle House, Barracks Rd Hanley Economic, Leek United, Nationwide ST5 1BL, T 0300 111 8000 Cinema: Clayton Library (ST5 3NR) T 0300 111 8000 Vue, Market Arcade, ST5 1PT T 0345 308 4620 Supermarkets: Town Centre: Morrisons, Aldi, SHOPS Lidl, Sainsburys, Tesco Express Banks: Barclays, Santander, Lloyds, Natwest, Halifax, Co-operative, HSBC, TSB

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students union 25 service A3 posters landscape A3.indd 1 23/08/2019 14:30 Being a good neighbour Act responsibly Be friendlyBeing more neighbourly makes our communities stronger, happier and feel more safe. Be considerate Be caring

• Introduce yourself and share details. Use our friendly cut-out postcard at the back. • Take responsibility for your bins, litter and waste. There’s another handy cut-out postcard for you at the back! • The frontage of your home should be kept tidy and free of rubbish. Avoid gardens and hedges becoming overgrown and unsightly. • Keep communal doors closed and don’t let anyone in whom you don’t know. This way everyone’s home is kept secure. • Use lockable alley gates properly, for everyone’s security. The landlord should provide a key. • Always remember to park considerately and be aware of parking restrictions; avoid blocking entrances, dropped kerbs, garages or pavements. • You might not always find a parking spot outside your house. The Highway Code allows anyone to park on a public road but not on double yellow lines. • If you’ve purchased a residents parking permit, or have a reserved space or driveway, use them correctly. • Keep noise to a minimum, especially during night hours (11pm - 7am). If you are planning a party, it is courteous to let your neighbours know in advance. • To report unacceptable noise or nuisance visit the Local Authority/Council website or call 01782 742590.

Be Caring - Get Involved! Your Students’ Union can support you to make a positive difference to your local community. If you want to get involved in local volunteering opportunities, clean-up events, charity fundraising or have an idea for a community project, visit the KeeleSU volunteering webpage or find us on the KeeleSU App. You can join Clubs & Societies on the app too!

Remember, you can be evicted from your home for Anti Social Behaviour, as well as be disciplined by the University if there are serious complaints about you that discredit the University. Warning

8 Managing your waste

Waste is something every house produces, and can become a real issue in communities. Here’s how to manage your waste, litter and recyclables correctly. • Take a look at your waste information card on the back cover to check what goes where. • All waste and recycling must be put in the correct bin. Additional bags won’t be collected. Dumping waste in an unauthorised place is called fly-tipping and is illegal. • Bins MUST be outside for collection by 6am on collection day. Put them out the night before! Find your regular collection day here: www.newcastle-staffs.gov.uk/all-services/recycling-and-waste/collection-date-finder • Line your indoor food waste container with a plastic bag to avoid any mess. • Don’t lose your bins! Use bin stickers for ALL containers. You can buy these cheaply from bargain shops in town. • Don’t forget to put your bins away after collection! Store them within your property boundary in an accessible and convenient place. • For anything that is broken or unusable, Staffordshire County Council operates the Household Waste Recycling Centre, known as ‘The Tip’. White goods and other large electrical items are accepted. The site is located at Leycett Lane, ST5 6AD. Check opening times on the website: www.staffordshire.gov.uk/Waste-and-recycling/recyclingcentres/NewcastleRecyclingCentre.aspx • If you have any bulky household items that you no longer need but could be used by someone else, see www.furnituremine.emmauspotteries.org.uk/bulky-items or call the Donna Louise Shop on 01782 635504 for collection. • To order new or additional bins, visit: https://www.newcastle-staffs.gov.uk/online-form/?id=28 or call 01782 717717. • If you would like to subscribe to the garden waste collection service, please speak to your landlord.

Keep Recyclables in the loop by cleaning your items before putting them in recycling boxes.

9 Personal Safety and Crime Prevention

We are invested in making sure you’re as safe as possible, to make your student experience a great one. Top Tips: • Keep yourself and your property safe. Lock doors and windows at all times and report any suspicious behaviour to the police. • Tell someone you trust where you are heading and when you expect to be back. • Mark all your property with identifiable details (use a UV pen) and take a photograph of any valuable items you might have. • Visit www.staffordshire.police.uk/crimeprevention for crime prevention advice. • There are various Staffordshire support agencies listed on: www.staffordshireconnects.info

Downloadable Apps and Resources The what3words app Use the app for communicating location. Every 3m2 in the world is assigned a unique three word address that will never change. Use it to find tents at festivals, navigate to accommodation or direct emergency services to the right place. Use it if you are lost to pinpoint your location.

Safezone app Whilst on campus, in an emergency or if you need first aid, one tap on the app can alert University security. You’ll also receive any important information about the campus, meaning round-the-clock safety reassurance.

www.hollieguard.com A Smartphone App. If in danger a shake or tap activates Hollie Guard, which automatically sends your location and audio/video evidence to your designated contacts.

www.suzylamplugh.org For issues regarding personal safety, stalking and harassment.

HATE CRIME Keele University and KeeleSU are committed to ending all forms of violence and discriminatory behaviour in their community. The #NeverOK campaign is all about not accepting sexual violence, racism, homophobia, Islamophobia, anti semitism, bullying, transphobia, hate crime, online harassment, ageism and ableism. Visit: www.keelesu.com/advice/hateisneverok For further advice: T 0800 138 1625 E [email protected]. Text 07717 989 025. You can also contact Challenge North Staffs on 0330 1111 999

Anti Social Behaviour -(ASB) Day-to-day incidents of crime, nuisance and disorder can make people’s lives a misery. Speak to the Police or Local Authority for advice. First Response Social Care Team - Report concerns about a child or vulnerable person. T: 0800 131 3126 Out of Hours Emergencies: 0345 604 2886 NSPCC: 0808 800 5000 10 KeeleSU Safety Bus

KeeleSU runs a free Safety Bus from 9pm until 30 minutes after the SU closes in the early hours. This supports the most vulnerable, including off campus students, to get home safely from events. It is also available during exam season to support late night study sessions in the library. Departs: main car park in front of the SU. Disabled access is provided. Shuttle Bus New this year! Between 9pm and Midnight, on Mondays, Wednesdays and Fridays, the Safety Bus will be doing FREE shuttle bus pickups from Newcastle town centre to KeeleSU. Shuttle bus Collection Point:- Aldi, Newcastle under Lyme Approximate Times -:21:30, 22:00, 22:30, 23:00, 23:30, 00:00

Map: Google Maps

• To find out more or track the bus see: keelesu.com/safetybus . • Seats are available on a first come, first served basis. • The driver’s decision is final. All general safety bus rules apply. • Please note, the safety bus can hold a maximum of 15 people. • KeeleSU reserves the right to make changes to the bus, times and rules.

Event Planning and Keele What’s On Apps KeeleSU app - Find out the latest SU news, what’s on and buy tickets for SU events. Keele What’s On app - Your go-to events guide for the whole academic year, plus lots of other useful info for when you’re on the go.

11 Knowing how to budget your Money - how to make money is an essential life skill. It’s important to know how much money it work for you! you have coming in and going out.

INCOME OUTGOINGS • Any student loan you’re Essentials: Little Extras: ....eligible for • University tuition fees • Drinking & eating out • Any grants, bursaries, • Accommodation fees • Hobbies ....sponsorships or ....(rent, deposit) • Clothes ....scholarships you’re • Utility bills • Tickets (e.g. cinema, ....eligible for ....(Gas, Electricity, Water) ....festivals and events) • Any cash subsidies from • Council tax (many • Books and magazines parents/carers students are exempt) • Gym/fitness • Work income • Contents insurance • Haircuts • Savings • Credit cards/bank loans Big Extras: • Any benefit entitlement • Broadband/phone • Christmas contracts • Holidays • Travel: rail, bus pass, • Festivals ....coach, petrol, car tax & • Birthdays ....insurance, maintenance, • Large one-off purchases ....breakdown cover ....e.g. bike or car • Parking costs/permit • Computer or laptop • TV licence • Mobile phone • Food and toiletries • Course supplies

For more Money Advice visit keelesu.com/advice/finance, or collect your own Budget Planner from ASK.

ASK hosts a legal surgery on the last Wednesday of the month. Tinsdills Solicitors offer Legal 30 mins FREE legal advice for all Keele students and staff. To book an appointment contact ASK! Advice Citizens Advice: www.citizensadvice.org.uk T: 03444 111 444 National Debtline: www.nationaldebtline.org T: 0808 808 4000

You are automatically a member of KeeleSU, your Students’ Union. KeeleSU delivers free Advice & Support for Keele Students! Independent from Keele University. Professional and Confidential. Advice & Support at Keele (ASK) advisers provide accurate and comprehensive advice and information, and can also support you at University meetings.

ASK can help you with… • Academic: Exceptional circumstances, academic appeals, complaints, course problems, University Committee proceedings (eg; disciplinary, support to study, cheating, plagiarism, fitness to practice), and many other issues. • Housing: University accommodation and private housing, problems with landlords, tenants’ rights and responsibilities, repairs, deposits, tenancy agreement checking service, illegal evictions, disputes between housemates. • Financial, Personal, Consumer and Employment Issues. FREE Find us on the ground floor of KeeleSU. T 01782 734800 E [email protected] SERVICE W: keelesu.com/ask Twitter: @KeeleASK

12 Emotional Wellbeing and Mental Health

You’ll have lots of different emotions relating to your university experience. Sometimes our feelings and worries overwhelm us and become difficult to manage. We want to support you to look after your mental health, so you feel happier and able to do well in your degree.

• Exercise - boost your mood and try to keep active. • Rest - try to get a good sleep pattern (not too much or too little). Aim for around eight hours a night. • Relax - identify what helps you relax and make time for it. • Socialising, hobbies and interests - find time to make and see friends and family. Surround yourself with people who care about you. Join a Club or Society. • Food and Mood - eat well and drink sensibly. • Talk about your feelings - it’s good to talk. It can help you feel supported and less alone. • Accept who you are - Everyone is different. If we weren’t it would be a very boring world.

Look on the KeeleSU and University website for the full range of Mental Health Support services available, including Counselling

Local Mental Health Services For more health advice, visit NHS Mental Health Access Team www.keelesu.com/advice/health North Staffordshire Combined Healthcare: A 24/7 single point of contact to get qualified advice, support and access to the right services. T 0300 123 0907 (option 1) or 07739 775202

North Staffordshire Wellbeing Service (NHS provision): Wellbeing solutions and treatments when feeling anxious or low in mood. www.northstaffswellbeing.co.uk T 01782 711651

North Staffs MIND For those experiencing mental distress. T 0300 123 3393 https://nsmind.org.uk/

Mental Health Helplines

Staffordshire Mental Health Helpline Worried? Stressed? Suicidal? T 0808 800 2234 Text 07860 022821 E [email protected]

Samaritans T 116 123 Free from any phone 24/7.

Check out Big White Wall, a 24 hour online mental health support for Keele Students.

13 Local Area Health and Wellbeing Directory

Walk In Health Services Dental Health Walk In Medical/Minor Injuries NHS Dental Health Helpline. Centre: Find a dentist. Haywood Hospital, , T: 0300 123 0981 Stoke-on-Trent, ST6 7AG T: 0300 303 1268 Out of Hours Dental Advice T: 111 Hanley Walk In Medical Centre: Stoke-on-Trent, ST1 1LS Sports Centre T: 01782 987585 Jubilee 2 - For Fitness, Swimming, Sport and Wellbeing. Sexual Health Discounts for students. Integrated Sexual Health Clinic Brunswick Street, Newcastle, for contraception and sexual ST5 1HG health testing: T: 01782 616606 , ST6 2JN T: 0300 7900 165 Private Housing Support Housing Services/Standards Sexual Assault Referral Centre team - 01782 717717 or 742543 Grange Park, Cobridge, ST6 2JN https://www.newcastle-staffs.gov. T: 0800 970 0372 uk/all-services/housing/housing- services Turning Point Individualised support for: North Staffordshire Accredited • Drug/Alcohol issues Landlord/Private Housing team • Mental health concerns T: 01782 232271 • Learning disabilities: E: [email protected] www.turning-point.co.uk

Local Authority Websites

Keep up to date with what is happening in your local community, and find useful information and details about local services.

Newcastle-under-Lyme: residents with ST5, ST7, CW3, TF9 postcodes - www.newcastle-staffs.gov.uk Stoke-on-Trent: ST1, ST2, ST3, ST4, ST6 postcodes - www.stoke.gov.uk Staffordshire: Other ST postcodes - www.staffordshire.gov.uk

14 Handy Cut-Out Postcards x500 Postcards_Housing Fair_Nov 2016_Final Outlined.pdf 1 03/09/2019 11:32

Postcard 1

KeeleSU is a Charitable Incorporated Organisation No. 1173328

Collected Collected weekly fortnightly

metal plastic food waste bottles

non- recyclables glass cardboard

paper small batteries textiles appliances & clothing

FIND OUT WHICH DAY YOUR WASTE AND RECYCLING IS COLLECTED AND DOWNLOAD YOUR COLLECTION CALENDAR HERE: www.newcastle-sta s.gov.uk/collection-date-nder

Layout Design and Print by KeeleSU Print & Copy Shop T: 01782 733713 E: [email protected] W: keelesu.com/printshop facebook.com/keelesuprintshop Printed on FSC approved paper from responsible sources 15 Handy Cut-Out Postcards

Proudly supporting Keele Students Postcard 1 Back in the community NUS Best Bar None GOLD Award 2019 Promoting responsible management and operation of alcohol licensed premises NUS Green Impact Excellence Award 2018 Embedding sustainability into all that we do NSS National Student Survey KeeleSU is consistently ranked amongst the best in the sector

KeeleSU Keele University Students’ Union, Keele, Newcastle, Staffordshire, ST5 5BJ T: 01782 733700 E: [email protected] W: keelesu.com Find us on: KeeleSU is a Charitable Incorporated Organisation No. 1173328

Keele Students’ Union Everything to support you to have the best possible student experience Tel: +44 (0)1782 733700 Email: [email protected] Web: keelesu.com ASK (Advice and Support at Keele) - KeeleSU Independent, confidential and accessible advice and support for Keele Students Tel: +44 (0)1782 734800 Email: [email protected] Web: keelesu.com/ask Keele University switchboard/general enquiries Tel: +44 (0)1782 732000 Web: www.keele.ac.uk Address: Keele University, Newcastle-under-Lyme, Staffordshire, ST5 5BJ Keele Student Services One-stop shop for information, support and guidance Tel: +44 (0)1782 734481 Email: [email protected] Keele University Student Accommodation Office Keele Campus, Barnes Y Block Tel: +44 (0)1782 733065 Email: [email protected]