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The No.1 magazine for automotive information www.aftermarketonline.net OCTOBER 2018 facebook.com/ngksparkplugsuk NGK UK YouTube ngkntk.com There’s no substitute for anoriginal. S P A R K P L U G S : G L O W P L U G S : S E N S O R S : I G N I T I O N C O I L S F R O M T H E W O R L D ’ S N O . 1 Rights and wrongs Frank Massey: Let’s Automechanika of fault codes P20 get it started P22 Frankfurt P31 John Batten looks at how you How to get to grips with ignition All the thrills, spills, and should be dealing with fault combustion diagnostics. unveilings from the biggest codes and gives his Top 7 Tips for Identifying what is causing the aftermarket show in the world. INSIDE Fault Code Success. problem can be tricky. All this and much more! TOP TECHNICIAN 2019 LAUNCHES! TURN TO PAGE 26 FOR ALL THE DETAILS sachsprovenperformance.FRuk THE FASTEST TOURING CARS GO 0-60MPH IN2.6 SECONDS with A SACHS CLUTCH Official Partner of BMW Motorsport PROVEN PERFORMANCE CONTENTS BUSINESS 08 Big issue: Head for the Brexit AUTOMECHANIKA 12 Adam Bernstein: Succeeding with succession 14 Neil Pattemore: Managing a winning team FOR THE PEOPLE 16 Andy Savva: Customer care TECHNICAL t’s been a busy few weeks here at Aftermarket. Apart from the entire mag team decamping to Germany for Automechanika 18 Hannah Gordon: In the heat of the fault Frankfurt 2018, which you can read about on pages 31-37, we 19 Barry Babister: Site Audit snippets have been working to get Top Technician and Top Garage ready for 20 John Batten: Rights and wrongs of fault codes I2019. Top Technician is first to begin, and it launches on 1 October. We 22 Frank Massey: Let’s get it started have a piece looking at what to expect for the year on pages 26-27. 24 Ian Gillgrass: High voltage – Big opportunity Are you entering? You will miss out on so much if you don’t take part, so take a look and then get stuck in. IN FOCUS Speaking of Top Technician and Top Garage, we visit Top Technician 2018 runner up Matthew Pestridge at Ashford’s D&D Autos on pages 58-59. We also 26 Top Technician/Top Garage 2019 hear from 2018 winner Shaun Miller, who tells us about the social media 28 Miller on a mission: Just say no! campaign group ‘Say NO to customer supplied parts.’ That is on pages 28-29. 30 Advertorial: Snap-on Is ADAS causing you to crack up? Don’t worry- We sat down with Auto 31 Automechanika Frankfurt 2019 review Windscreens MD Rupert Armitage recently to talk about the ADAS opportunity, 38 Exhaust system and DPF and solutions. That is on pages 56-57. 45 Batteries and chargers On the business side, Andy Savva is back, and is keen to talk about how 48 Timing systems important it is to look after customers properly. That is on pages 16-17. 51 Wipers On the technical front, Hannah Gordon tells us about how she approached an interesting intermittent fault. That is on page 18. Meanwhile, Barry Babister from MOT Juice is asking if you know where your MOT tools are. It’s ok, we PLUS... will wait while you check. The article is on page 19 when you get back. 54 Competition: The Race Group On your way back, did you count how many steps you took? John Batten 56 On the road – Auto Windscreens has been counting steps of a different kind, and on pages 20-21 he will take 58 Garage visit: D&D Autos you through ‘Johnny’s Top 7 Tips for Fault Code Success.’ Over on pages 22-23, 61 Training Frank Massey looks at how to get to grips with ignition combustion 64 Recruitment – New appointments diagnostics. Moving up to pages 24-25, Ian Gillgrass begins a series looking at 66 Teabreak the EV/hybrid opportunity. On the product side, we have features on exhaust system and DPF, batteries and chargers, timing systems and wipers. Editor | Alex Wells Oh, and Brexit. That continues to rumble on, with no solution in sight. Has [email protected] | +44 (0) 1732 370 345 anyone asked what the garages think? We have – find out and get involved on Sales Manager | Claire Hodder pages 8-11. [email protected] | +44 (0) 1732 370 349 Contributors Enjoy! Adam Bernstein | Andy Savva | Barry Babister | John Batten | Ian Gillgrass | Hannah Gordon | Frank Massey | Neil Pattemore Alex Wells Commercial Director | Ryan Fuller [email protected] | +44 (0) 1732 370 340 | Editor Operations Manager Ewa Hodden [email protected] | +44 (0) 1732 370 340 Operations Administrator | Emma Floyd [email protected] | +44 (0) 1732 370 340 Finance Manager | Clare Jackson [email protected] | +44 (0) 1732 370 340 Publishing Director | Ian Atkinson aftermarketmagazine [email protected] | +44 (0) 1732 370 340 Published by | DFA Media Ltd @aftermarket01 192 High Street, Tonbridge, Kent, TN9 1BE ISSN 2516-9149 Aftermarket is published 10 times a year and is sent free of charge to applicants meeting the publisher’s criteria. All others may subscribe at £60 per anum, £120 Europe and £150 Average net circulation rest of the world. While every care is taken to provide accurate information, the publisher cannot accept responsibility for any errors or ommisions, no matter how caused. All rights July 2017 to June 2018 21,503 reserved. No part of the publication may be reproduced or transmitted in any form or by any means without prior consent of the publisher. The views of contributors do not necessarily represent the views of the publisher. Copyright: DFA MEDIA LTD 2018. Alex Wells, Editor www.aftermarketonline.net OCTOBER 2018 AFTERMARKET 3 NEWS ELTA MBO leads to Lucas change Changes in the way the Lucas brand past, is completely new and therefore SMPE reaches the market in the UK and Ireland able to move in the direction we believe As a result of the changes, Standard Motor were announced at Automechanika is necessary.” Products Europe (SMPE) is becomes the Frankfurt this week. On the Lucas shift, Ian observed official UK and Ireland licensee for the Lucas ELTA Automotive has recently been the “Although the PRO brand addition will brand of engine management. subject of a management buy-out, and as provide many new opportunities in new Since acquiring the rights to distribute the part of the new set-up the company has territories throughout the world for ELTA, Lucas brand in Europe, SMPE has invested expanding its Lucas licence agreement for our relationship with the iconic Lucas brand considerable resources in range re-profiling, bulbs, wipers and switchgear to include remains extremely important and will be a packaging and cataloguing. Now, as part of continental Europe, as well as the UK and cornerstone of our European offering. this new, wider agreement, motor factors Ireland, while relinquishing its UK and However, as would be expected, a change and garages throughout the UK & Ireland Ireland Lucas licence for engine of ownership inevitably requires a new will have access to the programme under management to Standard Motor Products licence agreement with the brand owners, the Lucas brand image. Europe (SMPE), the brand's existing which is why we are particularly delighted There will now be a period of transition European licence holder. to be able to announce that this has been as customers migrate over to the SMPE secured and on a mutually positive basis for managed Lucas engine management ELTA both parties. As a result, we are thrilled to programme, which includes Ignition coils, The ELTA MBO was formally agreed on 11 have secured a new UK, Eire and cam/crank sensors, air mass meters, lead September, and sees managing director Ian continental European licence for automotive sets, coolant temp sensors and oil pressure Hallam, who has worked with ELTA since bulbs, wiper blades and switchgear. switches, engineered by SMPE in the UK the company was incorporated 25 years and Poland. ago, become the company’s co-owner, SMPE Commercial Director Richard Morley alongside long-term European partner This is fantastic news said: “This is fantastic news for the UK and Luxline spol. s r.o – lead by Vladimír for UK and Ireland Ireland aftermarket, home of the Lucas Palacka. Ian Hallam and Luxline become aftermarket, home of brand. Through our continued success in equal shareholders of a new holding ” developing the Lucas brand to customers company, ELTA Investments replacing the the Lucas brand throughout Europe, we are delighted to be previous holding company, Claverdon Fields. able to offer UK and Ireland stockists the “During a year of notable milestones, same benefits as we look to grow their which has included our 25th anniversary, “By ensuring the continuity of our product sales of engine management products. the launch of the PRO brands in the UK and specialisms, with the added benefit of a “With the range at its best, our wider now into the European market,“ said Ian significantly wider territory, allied to the plans are to ensure the Lucas brand builds Hallam, “the MBO is the highlight, not just ability to control our own destiny, not only on its heritage and remains synonymous from a personal perspective, but for what it with our own brands, but through a new with quality and performance. Under brings to the overall package and what the corporate mind-set, we are on the cusp of SMPE’s stewardship, we are confident of company can deliver to its customers across great things.

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