About the BVRLA Established in 1967, the British Vehicle Rental & Leasing Association (BVRLA) is the UK trade body for companies engaged in vehicle rental and leasing. BVRLA membership provides a quality assurance benchmark, reassuring customers that the company they are dealing with adheres to the highest standards of professionalism and fairness. The association achieves this by maintaining industry standards and regulatory compliance via its mandatory codes of conduct, inspection programme and conciliation service. To support this work, the BVRLA shares information and promotes best practice through its extensive range of training and events. On behalf of its 950+ members, the BVRLA works with governments, public sector agencies, industry associations and key business influencers across a wide range of road transport, environmental, taxation, technology and finance-related issues. BVRLA members are responsible for a combined fleet of almost five million cars, vans and trucks, supporting around 465,000 jobs and contributing nearly £49bn to the economy each year. 91% of members say that the BVRLA provides status and credibility to their organisation. 2018 Member Survey 2 Committee of Management The Committee of Management is the BVRLA’s board of directors, responsible for strategic direction and policy as well as ensuring that the association is run on a sound financial basis.

Matt Dyer Nina Bell Freddie Aldous Chairman Vice Chairman 1928-2017

With more than 20 years’ industry In her role of Managing Director Brian Back BVRLA Honorary Treasurer The BVRLA said goodbye to experience, Matt Dyer, Managing of Avis Budget Group and Zipcar David Hosking Tuskerdirect its Honorary Life President, Director of LeasePlan UK, is Northern Region, covering the UK, Freddie Aldous, who passed responsible for a business with Norway, Sweden and Denmark, Ed Cowell Fraikin away in December 2017. £150m turnover, £2bn assets and Nina Bell is responsible for the Gary Smith Europcar Group UK 500 people. general management of the Freddie was an industry company’s operations and strategic Henry Brace BT Fleet Solutions pioneer who had a long LeasePlan UK serves a broad direction, as well as more than Ian Tilbrook Volkswagen Financial Services and illustrious career in customer base, including corporate, 1,800 employees and overseeing the vehicle rental and public sector, SME and a growing revenue generation across all Jon Lawes Hitachi Capital Vehicle Solutions leasing sectors. retail presence. business sectors. Khaled Shahbo Enterprise Rent-A-Car Margaret Speirs Arnold Clark Car & Van Rental He served as BVRLA Matt has fulfilled several senior roles She previously held a number of Chairman twice, then for LeasePlan, including Commercial senior positions in strategy and Miguel Cabaca Arval UK President and, in later years, Director and Managing Director of finance, working at Travelport, Nick Brownrigg Alphabet GB as a mark of the industry’s LeasePlan International; he has a strong a global IT distribution company, respect for him, Honorary record in delivering commercial growth where she was Vice President of Peter Cakebread Marshall Leasing Life President. and strategic change. Matt has also Market Strategy and Planning, Peter Collins MAN Financial Services worked abroad, in Belgium and The and President of Strategic In recognition of his Netherlands, and has a significant Programmes. She qualified as a Richard Davies Hertz UK contribution, the association track record in global business. Chartered Accountant with PwC. Tim Buchan Zenith has named its conference room the Freddie Aldous Prior to joining LeasePlan in 1996, Room and is introducing Matt held management roles at the Freddie Aldous Lifetime Mobil Oil in both sales and Achievement Award at the procurement; he has also worked association’s Annual Dinner. for Hewlett Packard. 3 Chairman’s Comment 2018 has been a year of unprecedented trials As ever, it has been a year of both achievements and stakeholders and local policymakers to discuss a for the vehicle rental and leasing industry. setbacks. Nonetheless, I am confident that the BVRLA’s range of air quality issues and the measures being increased investment in its research, communications considered to address them. From air quality and electric vehicles to counter- and campaigning activity is already delivering some terrorism, connected vehicles and consumer finance, long-term benefits that extend beyond the life of The Clean Air Zones that are due to arrive in London, the period has seen BVRLA members getting to grips any one policy issue. The wide range of activities Birmingham, Nottingham, Glasgow, Oxford and a with a rising number of business-critical issues. we have undertaken in 2018 are all enhancing our host of other cities in the coming years represent sector’s ‘political equity’ and increasing its ability to both a threat and an opportunity for BVRLA Unsurprisingly, then, it has also been a year of influence political and regulatory decisions. members and their customers. The threat looms unprecedented activity for the BVRLA. Your association largest for commercial vehicle operators, and the started 2018 with a clear mandate to provide stronger In the pages that follow, I hope we will demonstrate association has worked closely with its colleagues at industry representation, a louder voice of influence and that your association has focused its activities on the the RHA, FTA and NFDA to lobby for greater support a deeper insight into the changes impacting our sector. issues that matter to you and your business. for truck operators.

I am pleased to report that the last twelve months The year began with the BVRLA fighting the Across the UK, the BVRLA’s air quality activity has have seen a real change in our industry’s media corner for a rental and leasing sector that was helped demonstrate that vehicle rental, leasing profile, with more proactive coverage in the national under scrutiny from regulators, politicians and law and car clubs will play a vital role in delivering the and regional press and on social media. enforcement. The media was full of stories about transition to cleaner urban transport. Each city has our industry’s potential fallibility in terms of terrorist its own requirements, but it is essential that we get The association has delivered more than a dozen ‘vehicle-as-a-weapon’ attacks’ and misselling of a robust national framework that gives members the pieces of original research and insight, much of it motor finance. confidence to support businesses and individuals providing vital data to underpin our policy asks. in upgrading to low or zero emission vehicles and Most compelling of all was our updated analysis of The BVRLA has worked closely with the relevant changing their transport behaviour. the economic impact of vehicle rental and leasing. authorities to make sure that they understand It now tells the story of an industry that makes a how our industry works. It has also published Regulatory frameworks are essential, as is a fair £49bn contribution to the UK economy, supporting some groundbreaking research into vehicle-based and well-signposted tax and incentives regime – over 465,000 jobs and generating £7.6bn in tax terrorism and updated its governance and training something that has been sorely lacking in 2018. A revenues each year. offering. In both areas the vehicle rental and leasing ‘Perfect Storm’ of mismanagement and confusion industry’s reputation has been enhanced and the around the withdrawal of plug-in vehicle incentives, In local Town Hall workshops or in the halls of threat of regulation has reduced. the publication of new company car tax rates and Westminster our events have been larger, more the tax impact of the new WLTP emissions regime is widely spread across the country, and have involved In a related development, the association also won putting the fleet sector under intolerable pressure. a wide range of members and other fleet industry a major victory in persuading insurers to ‘pool’ the stakeholders. 2018 has seen us invited to No 10 risk associated with major motor vehicle-related Persuading the government of the need to act – and to discuss Mobility Credits, and sharing the Zero terrorist claims. The BVRLA continues to engage with of the damage from not doing so – has been one of Emission Vehicle Summit stage with the Prime Minister. the industry to deliver the expected reduction in the association’s toughest challenges in 2018. self-drive hire insurance premiums. The BVRLA is opening more doors than ever, Nonetheless, progress has been made. We have engaging with politicians, parliamentarians and This year has seen a record level of engagement gained unprecedented levels of access to the Treasury regulators on a daily basis, developing constructive with local authorities. The BVRLA and its members this year and have been able to present them with and ongoing relationships. have spent much of the year meeting with fleet clear, comprehensive and compelling evidence on 4 what needs to be done. We are hopeful that the tax review announced in the 2018 Budget will be just the start of a more constructive partnership with government that delivers a reliable tax base and a roadmap towards zero-emission motoring.

The BVRLA continues to have one eye on the future, where the most pressing issue is the arrival of the ‘mobility services’ era and ever-increasing demands to integrate our industry’s road transport offerings with other modes.

Mobility as a Service (MaaS) is one of the most over-hyped phrases of recent years, but the concept is high up the agenda of every transport policymaker across the UK, thanks to its promise of reducing congestion, cutting emissions and improving accessibility in cities. Once again, the BVRLA’s role is to ensure that the vehicle rental and leasing industry’s voice is heard and that members can enjoy a level playing field when it comes to tax and regulation.

Looking back on all this activity, 2018 feels like a year when the BVRLA and its members have gained strength in adversity. By raising its voice, increasing its influence and gaining greater insight, the industry is in a better position than ever to shape its own destiny.

We thank you for your support and look forward to continuing our work in 2019.

Matt Dyer, BVRLA Chairman and Managing Director of LeasePlan UK 5 Chief Executive’s Foreword In December 2017 the BVRLA launched its As the popularity of transport as-a-service increases, continues to increase its value proposition in first-ever Three-Year Plan, outlining our key members sign-up with us because they need an this area. Our government-approved Alternative strategic priorities and committing the largest organisation that provides reliable market insight Dispute Resolution service has experienced financial investment the association has seen in its and can explain the needs of their evolving business another record year that saw it deal with more than 50 year history. models to policymakers. As our industry faces an 4,000 complaints on behalf of members and their increasing media and regulatory spotlight, it is more customers, from across the UK and Europe. Twelve months on, many of these investments are important than ever that it comes together and now in place and have enabled us to scale up both demonstrates that it sets and maintains the As the leasing broker sector continues to grow, our operations and our effectiveness. We have highest standards. so has our inspection process, which now features now updated our plan to emphasise the strategic a full-day audit that provides a thorough assessment priorities we will be using to evaluate our activities This is where our strategic priorities come from, and against FCA compliance. In 2018 the association and progress. this is where we are investing for the future. carried out more than 450 audits of rental and leasing broker members, providing invaluable We will be focused on delivering a supportive We have welcomed three new staff to our policy feedback that can be fed back to participants and regulatory and economic environment that helps and communications teams this year and retained used to raise industry standards. members grow their businesses. the services of two external public affairs agencies. These additions have provided much-needed Much of the feedback now gets incorporated into We will enhance the brand and reputation of the expertise, capacity, contacts and creative input on a our learning and development activities, which BVRLA and its members by setting a benchmark range of vital campaign areas, helping us to put on have also made significant progress this year. Our for compliance, sustainability, security and our biggest-ever Parliamentary Reception, a series of e-Learning platform recently welcomed its 1,000th customer service. regional air quality roundtables and a workshop on subscriber and continues to bring affordable and the future of Motoring Taxation. convenient compliance training to members across Finally, we want our members to lead the transition a range of topics, including fraud avoidance, to ‘future mobility’ and will help them to embrace 2018 also saw us expand our research budget with counter-terrorism, safeguarding the vulnerable and new technology and innovation so that they can the aim of providing greater insight into the trends data protection. help the UK tackle its transport challenges. shaping the rental and leasing market and more evidence to support our lobbying. Recent highlights The growth of our e-Learning platform is a partial It is vital that we increase our capabilities and include our latest report on the Economic Impact of reflection of the difficulty many members, ambition as we continue to serve the needs of a the Vehicle Rental and Leasing Sector and our Fleet particularly SMEs, face in spending time away from large and diverse group of members. I am delighted Sustainability Credentials, which are already helping the office or branch. We have welcomed record to report that the BVRLA bucked the trend of many to demonstrate the vital role BVRLA members will numbers of people to our forums and conferences trade associations by growing its membership play in tackling air quality issues. Behind the scenes, this year, but our range of free topical webinars again over the last twelve months. We now have we have been working with members to crunch the have had a particularly big impact. Almost a over 950 vehicle rental, leasing and car club numbers on company car tax, producing vital new thousand of you have registered for our Budget, members, who own and operate a combined fleet data that shows how this sector is over-taxed and counter-terrorism and GDPR webinars this year, size of nearly five million cars, vans and trucks. under-appreciated for the role it plays in driving with a similar number catching up via our growing uptake of low-emission vehicles. YouTube channel. This is not just an endorsement of the work of the BVRLA. It also reflects the growing trend Maintaining and demonstrating high levels of Digital investments are driving huge levels of from vehicle ownership to usership and the customer service and regulatory compliance innovation across our industry and the BVRLA is no increased ‘consumerisation’ of our industry. is a priority for every member, and the BVRLA different. Our newly updated, GDPR-compliant CRM 6 system is now integrated with our new website. As a result, our content and communications are more mobile-friendly, dynamic, and easy to find and consume.

We are aware that, from a member communications perspective, one size does not fit all. A key benefit of this investment is that we are now able to deliver more personalised information that fits your profiles and business needs.

Your needs continue to drive the decisions we make. Our latest Member Survey was our largest and most comprehensive yet, with more than 500 responses from over 280 different companies. We have summarised the results throughout this Annual Review. Please rest assured that we are already digesting this feedback and using it to guide our plans for the years ahead.

Whether you are responding to our surveys, attending our events or participating in one of our committees and workshops, your contributions are more vital than ever as we negotiate an increasingly uncertain political and economic landscape.

We thank you for this support and look forward to working with you in 2019.

Gerry Keaney, Chief Executive. 7 The Value of Membership BVRLA membership represents a mark of quality and professionalism, providing members’ customers with the reassurance that they are dealing with a company that meets the highest industry standards.

From small and medium-sized businesses to large PLCs, the BVRLA welcomes all those who are committed to delivering excellence.

Industry Representation Developing Skills The BVRLA works with members, partners Via a combination of free and paid-for webinars, and advocates to actively lobby policymakers e-learning modules, guidance documents, training and regulators in the best interest of the courses, forums, seminars and conferences, the industry, mitigating the risk of over-regulation, BVRLA helps members to develop skills across their anti-competitive behaviour or detrimental organisations, building capability and driving high policymaking that could adversely affect the vehicle standards of service. rental, leasing and fleet sectors.

Dispute Resolution Knowledge Sharing Since 2016, the BVRLA has provided a The BVRLA informs, advises and government-approved Alternative Dispute updates members on the latest industry Resolution Service (ADR) giving added reassurance news, insights and developments via a to members and their customers that they have series of regular communications, including somewhere to go should they find themselves unable to published guidance, weekly email updates, satisfactorily resolve a dispute directly. daily social media posts and regular face-to- face engagement opportunities.

Reputation Enhancing By adhering to best practice and delivering the highest industry standards, BVRLA members can differentiate themselves from others, assuring customers that they are dealing with a professional company organisations joined who is subject to regular inspection the BVRLA family and adheres to the BVRLA’s mandatory Code of Conduct. 8 during 2018 Figures as at 19 November 2018 would recommend the BVRLA 2018 Member Survey

Customer Qualification The BVRLA RISC Database provides members with the added reassurance that the person they are renting or leasing a vehicle to does not pose a risk. With over 8,000 individuals and companies previously identified as ‘problem customers’, this check is invaluable to the customer qualification process.

Legal Documentation The BVRLA provides members with VE103B Certificates to issue to customers taking rental or leased vehicles abroad. Having this legally required document to prove ownership ensures that the vehicle does not get refused at the border, or, worse still, impounded.

Get involved… To find out more about joining the BVRLA family, contact [email protected]. Membership was made easy and we felt welcomed. 2018 Member Survey

9 Members’ Views The 2018 Annual Members Survey canvassed the opinions of over 5,000 individuals from across all sectors of membership to gain valuable insight into members’ views. These views and opinions enable the BVRLA to understand members’ priorities, which informs where the association’s resources and services should be focussed in the year ahead.

As a small operator I am very happy. would When I have called for recommend the BVRLA advice, I felt supported. 2018 Member Survey 10 The Value of Membership What members consider to be the TOP 5 most important benefits of membership:

The important issues 91% Status and Credibility What members consider to be the TOP 5 policy areas for the BVRLA to focus on in 2019: 87% 87% 62% Economy / Brexit Voice of Information the Industry and Advice

48% Regulation 78% Training & Events

43% Taxation 68% Conciliation Service

41% Environmental The BVRLA is an industry body I can trust. A great reputation. 30% Vehicle Technology 2018 Member Survey

11 Government Engagement 94% The BVRLA has been actively campaigning the UK government on behalf of the industry to ensure of members say that regulation and legislation affecting members is fair and supportive of commercial growth. the BVRLA is an important During 2018, the BVRLA has grown its internal policy and communications teams and enlisted the support of specialist public affairs agencies WA Communications and Tendo to strengthen the voice for the industry association’s ability to be a louder voice of influence amongst policymakers and influencers. 2018 Member Survey

Top 3 most campaigned policy areas in 2018: Air Quality 1. Taxation Parliamentarians support BVRLA Plug-in-Pledge

A0 parliament Boards x4-ccv3 copy.pdf 1 09/07/2018 10:04 30 MPs and Peers joined over 100 BVRLA members and guests at a Parliamentary Summer Reception in the House of Commons to launch the BVRLA ‘Plug-in Pledge’, outlining the vehicle rental and leasing sector’s commitment to increasing 2. Air Quality its annual purchase of new plug-in vehicles from 17,000 to 300,000 per year. Our Plug-in Whilst at the reception, MPs and Peers added their names in support of the Pledge Pledge 720,000 and took the opportunity to voice their appreciation for the leading role BVRLA by 2025

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CMY members are taking in the drive to improve air quality. Since the event, around 45 K Parliamentarians have pledged their support. By 2025, the UK rental and leasing sector will increase its annual purchase of new plug-in vehicles from 17,000 to 300,000 per year. The industry’s share of annual plug-in hybrid and pure EV registrations will rise from 36% to 60%. As a result, BVRLA members’ total plug-in vehicles fleet will rise during this period, from 50,000 Position Paper The coming decades are expected A0 parliament Boards x4-ccv3 copy.pdf 2 09/07/2018 10:04 Q4-2018 update today to 720,000 in 2025. Vehicle Terrorism BVRLA members own and operate almost 5 million vehicles; that’s 1-in-8 cars, 1-in-5 vans and 1-in-5 trucks on Position Paper UK roads. The vehicle rental and leasing industry supports over 465,000 jobs, adds £7.6bn in tax revenues and Q4-2018 update contributes £49bn to the UK economy each year. bvrla.co.uk As a key part of the new vehicle supply chain, members buy 83% of all new vehicles made in the UK and sold to the domestic market, selling hundreds of thousands of relatively newThe vehicles issue explained:each year. Position Paper By working with the BVRLA and its members, policymakers can affect change and deliver results far quicker. to be transformative for our motor In 2017, we saw a spate of terrorist attacks Q4-2018 update What we are asking of policymakers: where rental vehicles were used as ramming BVRLA members own and operate almost 5 million vehicles; that’s 1-in-8 cars, 1-in-5 vans and 1-in-5 trucks Air Quality weapons causing death and destruction in on UK roads. The vehicleTaxation rental and leasing industry supports over 465,000 jobs, adds £7.6bn in tax revenues The issue explained: To engage with the BVRLA and its members to ensure the UK and around the world. a collective, coordinated and proportionate approach and contributes £49bn to the UK economy each year. Poor air quality affects the health of from government, law enforcement and industry. Protecting public spaces from vehicle attacks As a key part of the new vehicle supply chain, members buy 83% of all new vehicles made in the UK and sold millions of people, and reportedly causes is a top priority for governments, who is to the domestic market, selling hundreds of thousands of relatively new vehicles each year. under pressure to take action. BVRLA members own and operate almost 5 million vehicles; that’s 1-in-8 cars,40,000 1-in-5 vansdeaths and in 1-in-5the UK trucks each year. To support the vehicle rental sector to develop a By working with the BVRLA and its members, policymakers can affect change and deliver results far quicker. on UK roads. The vehicle rental and leasing industry supports over 465,000 jobs,Transport adds £7.6bn is responsible in tax revenues for 80% of NOx compulsory national accreditation scheme, endorsed The UK Government has outlined its What we are asking of policymakers: and contributes £49bn to the UK economy each year. in areas of the poorest air quality. by government and delivered by accredited industry intention to work with the vehicle As a key part of the new vehicle supply chain, members buy 83% of all new vehicles made in the UK and sold experts, such as the BVRLA. rental sector and haulage industry to help to the domestic market, selling hundreds of thousands of relatively new vehiclesGovernment each year. is under pressure to act fast mitigate the threat: To take a joined up approach to ensure that taxation By working with the BVRLA and its members, policymakers can affect change andand hasdeliver identified results farfewer quicker. than 100 roads policy supports and does not compromise wider govern- industry, our national infrastructure To protect vehicle rental operators and their insurers The Counter-Terrorismt and police strategy will states across 28 Local Authorities (LAs), that from the impact of terrorism to ensure that they can that governmen ment air quality and business productivity objectives. require local intervention. ...work with the vehicle hire and continue to provide cost-effective insurance. industries on measures to improve To work constructively with the vehicle rental and leasing What weTo aredevelop asking a consistent of policymakers: national air quality haulage sector to set out a long-term roadmap with a managed Birmingham and Leeds have published counter-terrorism security awareness strategy and policy framework that is supported by their plans, with Birmingham City To intervene to secure the removal of any online transition to a zero-emission environment and a long- Our Policy local authorities and enables BVRLA members to; t h r o u g h t r a i n i n g a n d b e s t p r a c ti c e term sustainable vehicle taxation regime. Council opting for a more comprehensive content inspiring violence and extremism. guidance… Support businesses and individuals in upgrading to CAZ than Leeds who focus primarily on with law To support UK businesses and individuals by providing The issue explained: larger vehicles such as buses, HGVs and Top 5 key messages: These attacks are also having a majoraffordable access to low-emission vehicles. low-emission vehicles impact on the insurance market, where The government is pursuing an ambitious taxis. Derby and Nottingham have yet to • The BVRLA and its members continue to work members and their insurers have facedTo recognise the sector’s vital role in the UK automotive publish their plans but have indicated they enforcement and government to explore ways of sharing data programme to reduce the nation’s carbon Support businesses and individuals in changing their multi-million personal compensationindustry bills. and its potential to support greater uptake in low emissions and improve local air quality transport behaviour may not opt for charging at all. to help deter terrorists from using vehicles as weapons. emission vehicles when formulating tax policy. and the way we travel… We Some insurers have sinceTop increased 5 key messages: (such as the road to zero by 2040). Asks Government confirmed that the first five • The vehicle rental industry can help to deter terrorists premiums or withdrawn from the market. Support businesses and individuals in moving to by increasing visibility of, and demonstrating increased At the same time, it is keen to protect the zero-emission road transport Clean Air Zones will be in place by the The vehicle rental market• The inBVRLA the UK is developingis a roadmap to help government end of 2019 in Derby, Leeds, Birmingham, collaboration with counter-terrorism agencies by supporting UK economy during Brexit negotiations one of the largest in Europe,to align managing its vehicle1 taxation policy with other priorities Nottingham and Southampton.The the national Action Counter-Terrorism (ACT) campaign. . and recognises the motor industry as a key tailored to the well over 500,000 cars, settingvans and outtrucks a long-term, managed transition to give certainty pillar of the economy. We call on the government to London Ultra-Low Emission Zone will begin• The BVRLA has developed a suite of bespoke estimated to be worthand £1.25 stability billion to industry and consumers, while providing a 17 months ahead of schedule in April 2019. 1 2015 Study by KPMG sustainable tax base for the Exchequer. Meanwhile, the long-term sustainability of counter-terrorism resources and guidance and • There is a disconnect between government policy on the Top 5 key messages: to signage, charges, vehicle rental sector, available free-of-charge to all in the sector. the UK’s vehicle taxation system is under support fleets in their drive to away We are callingenvironment, upon members industrial strategy and HM Treasury’s tax threat. With the right tax regime, incentives and sign-posting BVRLA We are calling upon members• The vehicle rental industry takes security very seriously policy • members can play a massive role in improving air quality, to help with: the BVRLA has long-established processes in place to share to help with:to ensure. Policy that inthe these tax systemareas need drives to thebe moreright behaviour.closely aligned A simple, fair and well-signposted tax helping government to meet UK targets • , system will be key to achieving these C information on the latest security threats and best practice. The rental and leasing sectors play a vital role as a key M improve air quality through This ‘ACT Actively promoting our counter want to work in partnership with Y ambitions and tackling these challenges. purchaser of vehicles, parts and services and remarketer of CM We need a comprehensive national framework for Clean Air The BVRLA has expanded its e-Learning Platform to include MY • • terrorism messagingused cars, vans and trucks. CY Zones, providing a consistent approach Giving us feedback on our As the owners and operators of nearly five CMY modules on Counter-Terrorism awareness training. 304,000 UK-assembled vehicles and was responsible for 83% of K ful online the rapid take-up of plug-in communications and administration messaging and activity Awareness training’ will provide guidance to the vehicle rental all UK-assembled vehicles that were sold domestically. million of the UK’s cleanest and newest Reporting any incite vehicles, the BVRLA is well placed to Government must deliver a managed transition sector on how to tackle terrorist threats. • our ontentThe to government Gov.uk/ACT should bring forward plug-in company car tax position itself as a constructive partner in • from diesel in urban areas, giving small and medium sized Sharing and promoting c incentives such as the 2% BIK forIn 2017 ULEVs the now industry and notspent in 2020.£5.4bn on electric vehicles. to embed a helping the government achieve its carbon businesses time to make fleet adjustments in line with their messages and policy NEWasks Recent BVRLA activity from Q4-2018: This would help accelerate the uptake of ultra-low emission to spend on vehicle rental, car • Successfully lobbied Motor Insurance Bureau (MIB) members to support Increasingvehicles. training reduction and air quality targets, without normal cycles • Providing us with data to risk mutualisation in the event of a terrorist incident involving a rental cultureThe Governmentof vigilance should amongst protect fairness staff in the future tax eroding its tax base. vehicle, alleviating concerns from operators about securing cover • Clean Air Zones can be a catalyst for behaviour change if collate an industry picture environment supported with a targeted scrappage scheme that gives • BVRLA has revised the principles of its member Code of Conduct to Providingdistortion uscaused with by the information transition to the to new WLTP emissions industry and businesses to make people ‘Mobility Credits’ Coordinating engagementtake into with account a member’s responsibility to: 1) engage with law feedbackstandard and the useby impact of eliminating correlated of NEDCterrorismany Company values for Car tax or purposes.Fleet market clubs, bike share and public transport policymakers and influencersenforcementtag: authorities and support counter terrorism campaigns andNEW Latest BVRLA engagement activity Q4-2018: We are calling upon members Specific support is needed for commercial vehicle operators 2) train their staff to a standard at least as high as BVRLA’s accredited • Coordinating engagement with Sent submission to the Chancellor ahead of the 2018 Budget to help with: • affected by Clean Air Zones, including a ‘sunset period’, training programmes which includes the ability to identify and report • Hosted cross sector roundtable discussing long-term vehicle tax suspicious behaviours law enforcement, policymakers retrofit grants, tapered charges and exemptions for night roadmapand others affecting our sector time deliveries or depots just inside the boundary • Security contact at each member organisation identified and receiving • Giving us feedback Please use our hasha copy of the CSSC (cross sector security communications) bulletin, a Co-ordinated joint letters to Chancellor from business community, partnership between industry, police and security experts to facilitate third-party groups including environmental bodies, and over 40 messaging and activity Bring forward plug-in company car tax MPs in support of the BVRLA Budget recommendations communications between the private and public sector on issues of• #LetsTalkVehicleTerror NEW #LetsTalkAirQuality Secured support for BVRLA Budget callsUpdated from Committ 22 October 2018 Sharing and pr on our LatestToby BVRLAPoston spoke engagement on a panel at the inaugural, activity international Q4-2018: ‘Zero Emissions security and business resilience Clima • Vehicle Summit’ • messages and policy asks incentives now and not in 2020 Securedte ParliamentaryChange, CBI and Questions Energy UK supporting BVRLA policy asks Wrote to 23 councils regarding potential CAZ plans • our these shared ambitions a reality, • BVRLA Contact: [email protected] or [email protected] Submitted response to Van VED consultation, with FSB support omoting Launched 2018 Fleet Sustainability Credentials during Green GB Week • Providing us with data to • Responded to the CCAV Future of Mobility consultation Met with Treasury and HMRC officials • Matt Dyer spoke at ‘Next Steps for low emission vehicles’ seminar BVRLA Contacts: [email protected] and [email protected] collate an industry picture • Met the Joint Air Quality Unit (JAQU), Conservative Environment Network • (CEN), ClientEarth and British Lung Foundation to discuss CAZ plans ee on Coordinating engagement with Provide a five-year commitment on Worked with Coventry City Council on potential mobility credits pilot scheme policymakers and influencers • Responded to CAZ plans by Leeds City Council and Nottingham City Council • plug-in vehicle incentives BVRLA Contacts: [email protected] and [email protected] so we welcome the commitment Please use our hashtag: #LetsTalkTaxation Offer more infrastructure support businesses looking to deploy large plug-in fleets made by the BVRLA today. for Transport Minister Jesse Norman MP, bvrla.co.uk 12 July 2018 39 Security meetings with BVRLA protects the rental sector by helping to secure Ministers, MPs Motor Insurance Bureau ‘YES VOTE’ and Select In July 2018, the Motor Insurance Bureau (MIB) announced that UK motor insurers have Committees voted for MIB to handle and pay the claims from victims involved in a terrorist event where during 2018 a vehicle is used to kill or injure. This was a huge success for the BVRLA, which had been lobbying on the issue following a spate of terrorist attacks involving rental vehicles.

81 We are delighted that the motor meetings with insurance market has agreed to Government mutualise this risk instead of leaving officials and individual insurers to carry the risks Special Advisers associated with motor claims in 2018 arising from terrorist attacks. This provides much needed reassurance for the vehicle 25 rental industry. Parliamentary Gerry Keaney Questions were I should thank all those put to ministers by MPs on involved in the sector for their behalf of the BVRLA during advice and briefings since last 2018 June for the various meetings and events – the BVRLA and 8 Thrifty are just the latest two. Neil Coyle MP, Counter Terrorism and Border Security Public Bill MPs supported a BVRLA priority in Committee hearing, July 2018 Parliamentary Debates during 2018 Regional Engagement During 2018, the BVRLA has been working with members, trainers, local authorities, trade media and other industry bodies, helping to develop knowledge and skills and taking the voice of the industry out to regional policymakers. BVRLA Training & Accreditation in the Regions

Air Quality

Regional Clean Air Zone roundtables

The BVRLA has hosted a series of regional roundtable discussions on the topic of CAZs › IMI Rental Operator Skills Certificate in partnership with the Energy Saving Trust, Fleet News and ACFO. Each of these events › Introduction to the Daily Rental Industry brought local authority representatives from Leeds, Nottingham, Derby, Birmingham and Glasgow together with local businesses, fleet managers and BVRLA members to enable › IMI Technical Customer Service Staff (Level 3) discussions on the potential impact of these zones. › IMI Technical Customer Service Staff (Level 2) › Customer Service Workshop A total of 38 individual local businesses and members attended the regional roundtables, representing public services such as NHS Trusts and police forces, through to utility › Driving Skills and Knowledge providers and commercial groups. All of the roundtables produced very positive feedback › BVRLA Fair Wear and Tear Training from council members, officials and participating members. The discussions also provided › GDPR Workshop invaluable insights which have supported the formulation of a set of key recommendations › from the association on this topic. Introduction to the Vehicle Fleet Industry › NLP Skills for Effective Selling › Project Griffin – Counter-Terrorism Workshop › Selling Contract Hire This roundtable event will › Certificate in Fleet Management give us a perfect platform to stimulate some great discussion BVRLA Conferences and no doubt provide us with plenty of information to include in our proposal to government. Councillor Lucinda Yeadon, Leeds City Council › Fleet Technology Congress › Industry Outlook Conference 14 BVRLA industry experts are guest speakers

Regional forums have › FT Future of the Car Summit › Zero-Emission Vehicle Summit been very › London Automotive Forum › Resolution Foundation Future Mobility Event helpful. › BT Fleet Summit › Intelligent Mobility Conference 2018 Member Survey › Tech Xclerate Urban Mobility Summit › ICFM Conference › ACFO Annual Conference › Low CVP Conference › Energy Saving Trust Air Quality Summit

BVRLA Roundtables

BVRLA Forums

› Clean Air Zone roundtables

› Asset Management and Risk Control Get involved… › Leasing Broker To find out more about the › Residual Value and Remarketing BVRLA’s planned regional › Technical and Operational Management engagement opportunities, contact [email protected].

15 Communications In addition to increasing the amount of content published via the media and the association’s own platforms, the BVRLA has increased the reach of its communications by expanding the range of channels used to include members’ own channels and government-owned channels. This has enabled the association to reach more people across a broader range of target audiences.

Member communications Digital and social Corporate communications The BVRLA Weekly Update and the association’s The BVRLA has The BVRLA produces bimonthly newsletter, BVRLA News, provide made a significant two annual corporate members with regular updates to ensure that they investment into publications: are kept informed of any news, developments and the development The Annual Review regulatory changes affecting the industry, as well as of a new improved provides an the latest news on the association’s activities. website. Launched overview of the in December association’s 2018, the site deliverables at includes enhanced the year-end functionality for and the Annual members, more Report publishes consumer-facing the association’s content and provides statutory financial a better user- statement. experience for all In 2018, the who use bvrla.co.uk association 291 as a key information also launched a resource. new corporate individual news stories communications published in Weekly Updates product, the BVRLA Three-Year Plan, during 2018 which focuses on setting out the association’s During 2018, BVRLA Twitter strategic priorities for the the BVRLA has year ahead. started to publish followers, up % BVRLA News 17

on members’ intranets to help keep employees informed of the BVRLA LinkedIn latest news from the association. followers, up 20% 16 All figures correct as at 22 November 2018 Media & PR 2018 saw the association receiving unprecedented levels of national, regional and trade media coverage online, on TV and in print. This increased exposure of the BVRLA brand has helped to bring the association’s voice of influence to a broader audience.

press releases 40 issued during 2018

uplift in BVRLA media coverage during 2018 37%

Stories relating to regional Clean Air Zones, the BVRLA Plug-in-Pledge, company car tax, motor finance and vehicle terrorism were all of interest to the mainstream media. The issuing of several consumer advice pieces also led to coverage relating to taking vehicles abroad, leasing scams and what to do in the event of a dispute with a rental or leasing company.

By adopting a proactive PR strategy, the BVRLA has often led the news agenda, building If hiring in the UK, check to see if the company awareness of, and advocacy for, the is a member of the BVRLA. This gives you more association’s lobbying rights in the event of a problem. work as well as promoting Financial Times the benefits of using a , May 2018 BVRLA member. 17 All figures as at 23 November 2018 21 Research & Insight During 2018 the BVRLA carried out more 2018 saw significant investment being made individual research projects than ever before, delivering to build deeper industry insight across the research & insight against the commitment in the Three-Year rental sector. Four policy areas were also Plan to increase the research budget, studied in-depth: projects delivered collate more data and develop deeper during 2018 industry insights to strengthen its evidence-based lobbying. 1. Economy

The association produced regular sector-specific reports and conducted research activity 2. Taxation focusing on a range of business and policy areas. 3. Air Quality

4. Vehicle Terrorism

The BVRLA increased its research budget by 70% during 2018.

18 Economy The BVRLA worked with several specialist business research organisations and academics during 2018, some producing The Economic Impact of the Motor Vehicle Rental & Leasing Industry independent reports and others working in association with the BVRLA on collaborative projects. The BVRLA’s in-house research The BVRLA commissioned respected research organisation Oxford function also conducted in-house surveys and desktop research. Economics to independently analyse the impact the vehicle rental and leasing industry has on the UK economy. The 32-page report, which published in Research & Insight July 2018, revealed that the activities of the vehicle rental and leasing industry contribute around £49bn per year to the UK economy, support over 465,000 Research activity carried out in 2018: jobs and generate £7.6bn in taxation annually. 1. BiK Tax Research It also showed that rental and leasing companies spent 2. Business Mileage Analysis an estimated £30bn on buying over 1.8 million vehicles in 2017, which included £5.4bn spent on 304,000 UK- 3. CAZ-awareness YouGov Poll assembled cars, vans and trucks. This means that they 4. CV Informer were responsible for 83% of all vehicles assembled in the 5. Economic Impact Report UK which were sold domestically. 6. Half-yearly Leasing Broker Research The report also included a regional economic picture, showing the largest regional contribution to GDP coming from the South East. Relative to the size of the economy in 7. Industry Outlook 2019 each of the countries and nine English regions, the industry made the largest contribution 8. Member Fleet Analysis in the North East and Northern Ireland. In terms of jobs, the industry’s biggest impact came in the West Midlands, where it supported 55,100 jobs, and the North West, where it 9. Member Survey supported 53,800. 10. Members’ Air Quality Credentials 11. Quarterly Leasing Survey This report underlines the role 12. Rental Customer Research 13. Rental Market Sizing that rental and leasing plays in 14. Rental Operator Study the UK economy. The industry 15. The Company Car Market will play a crucial role in delivering 16. VAT Derogation YouGov Poll the UK’s transition to connected, 17. Vehicles as Weapons Threat Assessment autonomous and zero-emission road transport in the years ahead. Gerry Keaney 19 Compliance & Advice During 2018, the BVRLA has continued to work closely with the AA and Consumer Credit Advisory Service (CCAS) to carry out regular compliance audits across new and existing member organisations throughout the UK.

The BVRLA audit regime forms part of the association’s wider governance programme to ensure that 500 members are adhering to the highest industry standards and, during 2018, the audits have been BVRLA new and strengthened to provide a more in-depth, robust assessment of processes, procedures and standards. existing member A combination of desktop audits and on-site visits verify that members are adhering to the association’s Code of Conduct and are meeting their regulatory obligations. Advice and guidance are provided to address inspections carried out any shortcomings, ensuring that best practice is met and standards are raised. during 2018

Regulation & Compliance

Enhanced audit regime launched in 2018 Driven by members’ feedback, the BVRLA introduced a new, tougher, audit regime during 2018. With the support of committee members, the decision was taken to introduce two new initiatives to enhance and strengthen the value and effectiveness of the inspection regime. The rental inspection regime became more robust with the introduction of unannounced visits, a deeper-dive inspection and an improved feedback report. The leasing broker inspection regime was also enhanced by introducing: The BVRLA compliance team works closely with 1. Full day inspections to allow time for looking at members’ compliance monitoring and sales processes, colleagues in policy, communications, dispute providing a deeper-dive enhanced inspection. resolution and training to ensure that members are kept informed of any issues and regulatory or 2. More detailed interviews with senior management and other relevant members of staff as part of the legislative changes affecting the industry. inspection to test their understanding of regulatory requirements. The association also issues VE103 certificates to 3. A revised ‘Get Well’ process which may subject members to a further remote desktop review if needed members, enabling their customers to meet their to support the member’s implementation of mandatory polices and registers. legal obligations when taking vehicles abroad. It was a good process to go through which I believe will help… any leasing broker’s business. My advice 64,778 is to embrace the BVRLA inspection, learn from it VE103B certificates and use it to fill any knowledge gaps. 20 issued during 2018 2018 Leasing Broker Member The audit resulted in some extremely valuable advice. Great at giving advice on difficult questions. 2018 Member Survey 68,000 + Fair Wear & Tear Guides issued during 2018

Over 5,000 requests for advice answered 93% during 2018 of BVRLA members consider information The health-check visit was very interactive, & advice to be an important benefit and recommendations made were on point. of membership 2018 Member Survey BVRLA Member Survey 21 73% Dispute Resolution of members The BVRLA’s government-approved Alternative Dispute Resolution (ADR) service provides members’ consider customers with the added reassurance of knowing that they have somewhere to go should they need to the BVRLA escalate a complaint that has not been resolved directly. Once internal complaints processes have The ADR is not only a valuable member benefit, it dispute been exhausted, members’ customers can is also a key part of the wider BVRLA governance resolution escalate the matter to the BVRLA free-of- programme, helping the association to keep charge, for independent adjudication. The abreast of any emerging issues and trends that service to reassurance of knowing that this service may require addressing through additional industry be important is available can incentivise customers training or guidance. to prefer a BVRLA member when to them deciding which company to use to 2018 Member Survey rent or lease a vehicle. 20 days was the average time taken to conclude cases during 2018

The BVRLA encourages members to welcome feedback from customers, as that is what drives a culture of continuous improvement and ultimately makes for a better customer experience.

I am very impressed by how quickly and efficiently your department has handled my complaint. A member’s customer 2018

22 2,100 Thank you. It is reassuring to see cases handled during 2018 that consumers still have options to defend their interests. Demand for the ADR has increased by almost a third during 2018, driven largely by the continued increase in personal contract hire (PCH) and A member’s customer 2018 there being a greater awareness of the service. Mainstream media and consumer advice outlets have been actively encouraging consumers to do business with companies that provide an ADR, as this gives consumers more rights. The BVRLA welcomes this and has expanded the ADR team to ensure that service levels can continue to be met. You provide an excellent service. Thank you!

Regulation & Compliance

The European Car Rental Conciliation Service (ECRCS) Customer qualification The ECRCS has been run by the BVRLA on behalf of Leaseurope in The BVRLA RISC Database holds the details of over 8,000 individuals and companies Brussels for the past eight years. The service helps customers with who have been identified as posing a potential risk, due to having previously failed unresolved complaints concerning cross-border vehicle rentals to comply with the terms and conditions of a rental or lease contract. within Europe. Member organisations include Alamo, Avis, Budget, Enterprise, Europcar, Firefly, Hertz, National and Sixt. Members can access the BVRLA RISC Database as part of the customer qualification process, to help protect the asset, mitigate the risk of releasing a vehicle to the 1,700 wrong person and avoid future dispute. ECRCS cases handled Over 2,200 during 2018 new records added to the BVRLA RISC Database during 2018 23 Key annual events… The BVRLA hosted a wide range of different events during 2018, including forums, webinars, roundtables and the association’s four flagship annual events.

Around 300 industry leaders convened at this year’s two annual conferences to hear expert views and opinion on a range of subjects affecting the industry.

DECEMBER Fleet Technology Congress Industry Outlook Conference Technology was the focus of the day, Keeping an eye on the year ahead, industry with specialists sharing views and opinions experts shared their views on what they consider on issues such as the future of electric will be the hot topics affecting the industry in motoring, understanding connectivity and the year ahead. Presentations, panel debates, vehicle data, and mobility as a service. breakaway discussions and networking with industry colleagues form part of the day.

The best way I came away to get a true energised about understanding strategy and with The of the changing a great overview Parliamentary landscape in of what issues Reception in increasingly are important in the summer challenging times. the industry now was great. and in the future.

Parliamentary Reception Around 100 BVRLA members and guests were 52% joined by 30 MPs and Peers at the House of Commons, where the association unveiled annual increase in 27 its Plug-in Pledge, reinforcing the industry’s commitment to driving the uptake of event attendance BVRLA events electric vehicles. during 2018 hosted during 2018 24 Annual Dinner 941 tickets sold for the association’s Annual Dinner. The industry’s most illustrious social gathering was a huge success, with guests enjoying the London Hilton’s fantastic food – whilst stand-up comedian and TV panel show star Katherine Ryan kept everybody entertained.

The evening was excellent. My colleagues and guests had a super time.

Get involved… To find out more about how you can attend, sponsor, exhibit or speak at a BVRLA event, contact [email protected].

More members than ever before attended a BVRLA event in 2018.

25 Professional Development The BVRLA delivered a record number of training and professional development opportunities during 2018, enhancing the skills and knowledge of employees across all core membership sectors, helping to build capability, raise standards and support member compliance. The association has made learning even more Via a combination of free and paid-for webinars, accessible to a broader range of individuals e-learning modules, guidance documents, by offering formal classroom training, training courses, forums, seminars and conferences, group knowledge-sharing and remote the BVRLA encourages members to promote a distance-learning opportunities. culture of continuous professional development. 10,856 CPD hours delivered by Every person working in the the BVRLA during 2018 industry should go on the BVRLA Fair Wear & Tear training course. Excellent. 2018 Course Delegate 45 BVRLA training courses delivered in 2018

of members consider training and events to be important to them 2018 Member Survey 26 Learning & Development

The BVRLA The flexibility and cost-effectiveness of learning remotely via Fair Wear & Tear the BVRLA e-Learning Platform and the association’s series of webinars training course was have made these two methods of learning the most popular during 2018. the most popular course during 2018, closely followed by the counter- Webinars terrorism awareness course. During 2018, the BVRLA ran eight live webinars covering a range of subjects including customer service, GDPR, treating customers fairly, conflicts of interest and incentives, commissions and remuneration, counter-terrorism awareness, leasing broker audit individual users registered programme and 2018 post-Budget analysis. for e-learning in 2018 2018 post-Budget analysis webinar 1,025 attracted unprecedented numbers 40 of attendees with 236 tuning in live. new e-learning modules launched e-learning in 2018 During 2018, four new packages were launched. Two tailored for leasing broker members and two for rental and commercial vehicle members. Each package contains ten learning modules 1,456 providing generic and sector-specific governance and compliance training to meet the individuals have tuned into a requirements of the Financial Conduct Authority, funders and the BVRLA Code of Conduct. BVRLA webinar during 2018 The BVRLA e-learning portal definitely helps demonstrate that Get involved… To find out more about the we are taking compliance seriously. BVRLA’s learning and professional development opportunities, contact Leasing Broker Member, [email protected]. Select Car Leasing

BVRLA e-Learning Platform, developed in partnership with:

27 Figures as at 19 November 2018 Working Groups During 2018, the BVRLA hosted nine different working groups, providing specialists from across member organisations with the opportunity to come together to discuss a particular issue affecting the industry. Members from across all sectors, and from businesses of individuals all sizes took part. attended a BVRLA working group in 2018

Plenty of interaction in 62% of members many forms during 2018. feel involved 2018 Member Survey with the BVRLA 28 Taxation

Specialists from a cross-section of member organisations The Tax Advisory Working Group has been established took part in one or more of the BVRLA’s Working Groups, to bring together tax specialists from a cross-section focusing on business-critical issues relating to: of member organisations, who convene quarterly A fair and sustainable Company Car Tax to discuss and consider the Factsheet

› Brexit impact of future taxation About the BVRLA and its members

issues affecting the industry. The BVRLA represents the The BVRLA estimates the amount of CO₂ interests of over emitted by grey fleet vehicles in the public BVRLA members › sector could fill Wembley stadium register around Compliance 2 million business car drivers and 50% During 2018, the group has 10 million of new vehicles annually, people per year who 56 times, choose to rent a vehicle while the CO₂ emitted by the private › Customer Service sector grey fleet is equivalent to helped to shape the BVRLA tax- A fair and driving around the world including approximately le 430,000 times a third of all new electric related policy asks in areas such sustainab and plug in hybrid vehicles › Fair Wear & Tear Company as Company Car Tax and Vehicle COMPANY CARS: Car Tax WHO DRIVES THEM? COMPANY CARS: Excise Duty, and was instrumental FAIRNESS › Over half of all company car drivers Future Mobility ● The company car sector has seen its CCT burden rise by £1.06 billion, or 58%, since 2013. in influencing the decision to 56% ● The annual tax burden per company car driver have their vehicle as a job need has risen by £1,100, or 56%, since 2013. › rather than a perk, rising to Motor Finance invest in a market survey to Factsheet 77% for basic rate tax payers. build an evidence-based case to COMPANY CARS: › Motor Insurance ALTERNATIVES persuade policymakers of the The rising burden of the Benefit-in-Kind tax regime is pushing company car drivers to take a cash allowance COMPANY CARS: as an alternative. In this case they will typically choose a SUSTAINABILITY personal lease car or use an existing household car (grey benefits of having a fairer company The Government is pursuing an ambitious programme to fleet). Both options are worse for the environment. › The average new company car has lower carbon BVRLA data shows: Public Affairs reduce the nation’s carbon emissions,emissions improve than the average local new car. air ● The average personal lease car emits 11% more ● Avg. new company car = 111.3g/km CO₂ car tax regime. quality and embrace new transport innovations that will CO₂ than a company car. ● Avg. new car = 123.6g/km CO₂ ● The average grey fleet car emits 19% more change the way we move people and goods around our CO₂ than a company car. › Taxation towns, cities and countryside. and well-signalled system can play a vital role in helping the government to meet its policy goals. We believe that The group also formulates and At the same time, it is keen to preserve tax revenues, the Treasury has a tremendous opportunity to accelerate protect the economy during the Brexit process and this process and accentuate the results with a simple maintain the automotive sector as a key pillar of the UK’s Britishrealignment Vehicle of Rental the CCT and regime. Leasing Association industrial strategy. River Lodge Badminton Court, Amersham, Buckinghamshire, HP7 0DD distributes general advice and As a constructive partner to government, the BVRLA is The Company Car Tax (CCT) regime is one of the ready to assist in helping to achieve this. The BVRLA and its members also took part in a Vehicle Terrorism Government’s most powerful tools in influencing the bvrla.co.uk provides clarity on key tax issues behaviour of businesses and individuals. A fair, consistent Working Group, hosted by the Department for Transport, affecting members and monitors to ensure that the views of the sector were considered by legislative and tax policy proposals policymakers looking to mitigate the risk of rental vehicles being within the UK and EU. used as weapons in terrorist attacks.

Get involved… Working Groups meet two, three or four times a year in Amersham. To express an interest in taking part in any of the groups, contact organisations took part in [email protected]. 9 BVRLA Working Groups during 2018 29 Residual Value and Remarketing Committee The RVR Committee consists of member representatives from the rental, leasing and fleet sectors who focus on issues relating to the residual value of vehicles and resale as part of the de-fleet process.

RVR Forums are excellent. 2018 Member Survey

Objectives: One of the main areas of work currently being • Determine the content of the Residual Value undertaken by the committee is around air quality Malcolm Fryer and Remarking Forum, which takes place three and the impact the various regional proposals Committee Chairman times a year. being considered could have on residual values for and Head of Remarketing, diesel vehicles. Avis Budget UK • Identify and address the key remarketing and vehicle residual values issues. Other areas we have been looking at in 2018 include best practice around data deletion from Committee Members: • Comment on current and future legislative vehicles at end of rental and lease, a review of Andy Hartley Lex Autolease issues affecting remarketing and residual values. the car fair wear and tear guide, remarketing Antony Martin Zenith messages for electric vehicles, and discussion Brian Hinshelwood Marshall Leasing • Creating the environment for members to of the ASA ruling with regards to the selling of establish and share industry best practice ex-rental and leased vehicles. Chris Neal Enterprise Rent-A-Car in areas such as vehicle disposal and vehicle David Chapple Europcar collection, and develop suitable training Gareth Gailes-Webb ALD Automotive programmes where gaps are identified. Greg Wood Motability Operations Get involved… Ian Gosling Arval UK • Assess economic forecasts and implications of This committee meets three times Jim McNally Volkswagen Financial Services fiscal policy changes that would impact upon the future value of vehicles. a year in Amersham. To express an Lee Hamlett Inchcape Fleet Solutions interest in taking part or to find out Leigh Merry Hitachi Capital Vehicle Solutions more about attending one of the three Malcolm Fryer Avis Budget UK annual regional RVR Forums, contact [email protected]. Neal Coleman Alphabet GB Paul Titchmarsh JCT600 Contracts Steve Jones LeasePlan UK 30 Technical and Operational Management Committee The TOM Committee consists of member representatives from the rental, leasing and fleet sectors who have an interest in new technologies and innovations affecting operational effectiveness.

informative with plenty of interesting topics covered. 2018 Member Survey

Objectives: One of the main areas of work currently being • Determine the content of the BVRLA Technical undertaken by the committee has been around Dave Tanner and Operational Management Forum, which the impact of the new worldwide harmonized light Committee Chairman takes place three times a year. vehicles test procedure (WLTP), including how and Operations Manager, to manage customers through the change, and Lex Autolease • Stimulate discussion and debate on issues producing guidance for the wider membership. relating to vehicle service and repair, as well as vehicle and contract administration. Other areas we have looked at in 2018 include Committee Members: improving relationships with private parking Antony Martin Zenith • Improve communications between vehicle companies, developing fleet services with the manufacturers, suppliers, service providers DVLA, and making improvements to the IMI Chris Joyce Fleet Hire and BVRLA members. accreditation to take into account developments Cliff Irvine Hertz UK in hybrid and electric vehicle technology. • Promote best practice and administration Craig Andrews Arval UK improvements to provide added protection for members under their ‘duty of care’ Darren Adams Hitachi Capital Vehicle Solutions responsibilities. Get involved… Dave Tanner Lex Autolease • Discuss and review impending legislation to This committee meets three times Kit Wisdom Tusker protect BVRLA members’ interests and promote a year in Amersham. To express an interest in taking part or to find out Mark Hammond TCH Leasing benefit to the supply chain. more about attending one of the three annual regional TOM Forums, contact Martin Brown Marshall Leasing • Continue to develop professional standards in [email protected]. Neil Dixon LeasePlan UK the sector by providing members with technical and customer service support training, and Phil Turle ALD Automotive development and accreditation opportunities. 31 Commercial Vehicle Committee The Commercial Vehicle Committee consists of member representatives from a cross-section of large and small organisations operating LCVs and HGVs.

78% of Commercial Vehicle members are satisfied with the BVRLA. Leasing Broker Member 2018 Peter Collins Committee Chairman The Commercial Vehicle Committee has been and MAN Financial Services principally concentrating on air quality in 2018, in growth in CV Director particular lobbying at a national and regional level members’ combined to ensure that clean air zones and other air quality 13% measures being considered do not adversely impact fleet size during 2018 Committee Members: the sector. As HGVs are one of the most frequently Andrew Goodwin BT Fleet impacted vehicles within the planned zones the Andrew Morley Prohire committee has offered essential guidance on the of BVRLA members’ Andy Hill Lex Autolease association’s related approach and recommendations. combined HGV fleet Charles Starr Close Brothers Commercial Vehicle 65% Solutions Another issue upon which the committee has been is CAZ-compliance, Colin Melvin Fraikin focusing its efforts is the government’s review of van compared to 36% Dave Adderley Enterprise Flex-e-Rent VED tax. Committee members have provided important Dean Hedger Alphabet GB insights to inform the association’s consultation of the wider UK fleet Dominic Hutchinson Hitachi Capital Commercial Vehicle response and related campaigning activity. Ian Martin BT Fleet In addition, the committee has helped steer and Lisa Spong LCV Hire Solutions T/A Reflex Vans advise the association’s work to prevent the use Get involved… Mark Gallimore Essential Fleet Services of vehicles as weapons in acts of terror, resulting Matt Cranny ARI Fleet in the successful lobbying of the Motor Insurance This committee meets quarterly in Amersham. To express an interest Nigel Martin Ryder Bureau for mutualisation of risk by insurers. Paul Winter Turner Hire Drive in taking part, contact [email protected]. Philip Moon DAF Trucks The committee has also been keeping a watching Ryan Long Zenith brief on the direct vision standard being considered in Stuart Russell Europcar UK London and assisting with the association’s response Tim Bailey Northgate Vehicle Hire regarding changes to the company van tax regime. 32 Leasing Broker Committee The Leasing Broker Committee consists of member representatives from a cross-section of large and small organisations, including intermediaries operating in vehicle leasing and their funders.

The BVRLA are really looking out for our wellbeing, making sure that we are doing everything right. Leasing Broker Member 2018

The Leasing Broker Committee’s key focus during 2018 has been to further enhance the inspection growth in members’ programme to make it more robust and to develop a leasing contracts in Spencer Blake broader range of accessible learning opportunities to 5% Committee Chairman support compliance and the delivery of high standards. first half of 2018 and Director, Wessex Fleet The committee supported the development of two additional e-learning packages tailored for leasing Committee Members: of new contracts brokers, each incorporating ten new modules. There in first half of 2018 Alan Carreras Bridle Vehicle Leasing has also been an increase in the delivery of regional 61% Andy Chatwin ALD Automotive engagement with the wider leasing broker community were PCH Chris Swallow Hitachi Capital Vehicle Solutions by hosting a series of regular Leasing Broker Forums across the country. The first being held in Lancashire. Graham Conway Alphabet (GB) Graham Prince Neva Consultants Practical advice has also been given by the committee Jane Pocock Vansdirect to inform and direct the association’s consumer Martin Brown Fleet Alliance communications related to the transition to WLTP Mike Thompson LeasePlan UK testing. The feedback received from the committee has Get involved… Nigel Brain Leasing Options resulted in updated resources to help members explain the changes clearly and succinctly to their customers. This committee meets quarterly in Paul Parkinson Synergy Automotive Amersham. To express an interest The committee has also been instrumental in Rod Lloyd Low Cost Vans in taking part, contact reviewing the BVRLA Leasing Broker Code of Conduct. Stephen Greenstreet Greenfleets [email protected]. Steve Cocks Lex Vehicle Leasing Todd Williams Arval UK leasing brokers joined Vince Pemberton Rivervale Cars 40 the BVRLA in 2018 33 Leasing & Fleet Management Committee The Leasing & Fleet Management Committee consists of member representatives from a cross-section of large and small organisations who own or manage leased vehicles. 73% of leasing members say that BVRLA membership provides good value for money. 2018 Member Survey

The Leasing & Fleet Management Committee has been primarily concentrating on two key policy of car fleets are Ian Tilbrook areas that are having a big influence on the sector: Euro 6 compliant Committee Chairman air quality and taxation. 87% and Fleet Director, Volkswagen Financial Services UK Particular attention for the committee has been given to the issue of WLTP and its impact on the sector as well as the future of the company car. Committee Members: How much cleaner The committee offered invaluable feedback on new cars registered David Cooper Arnold Clark the everyday challenges beginning to emerge, 10% Graham Hale SG Fleet particularly for customers due to delays caused by BVRLA leasing by WLTP. Committee members also provided Guy Mason Lex Autolease important insights to support the formulation of the members are than Joel Lund Arval association’s key asks to the Chancellor on the topic the UK average Lesley Slater LeasePlan UK of company car tax and WLTP. Mark Connor Zenith The growing number of Clean Air Zones being Matthew Rumble Inchcape Fleet Solutions implemented across the UK has been another Get involved… Neal Francis Pendragon Vehicle Management area of significant interest for the committee. Paul Gilshan Tusker The association’s engagement work on the topic This committee meets quarterly in Amersham. To express an interest Paul Walters JCT600 Vehicle Leasing Solutions with stakeholders and government has been in taking part, contact Peter Cakebread Marshall Leasing greatly supported by the committee’s views and [email protected]. input. Other priority areas have included agreeing Philip Newton Windsor Vehicle Leasing an approach in response to the Financial Conduct Simon Carr Alphabet GB Authority’s Motor Finance Review. Tim Laver ALD Automotive 34 Rental Committee The Rental Committee consists of member representatives from a cross-section of large and small organisations operating in the vehicle rental and car club sectors. BVRLA’s motor insurance lobbying was a big success and will save many operators from the risk of closure.

The Rental Committee has been working on issues relating to the reputation of the sector over the last of BVRLA members’ Margaret Speirs year, including closely monitoring complaint and car rental fleet is Committee Chairman audit trends and developing guidance and training 94% and Operations Manager, solutions to help raise industry standards. CAZ-compliant Arnold Clark Car & Van Rental The committee has also been instrumental in reviewing the BVRLA Rental Code of Conduct, Committee Members: of BVRLA members’ supporting the development of guidance for the van rental fleet is Ben Lawson Enterprise Rent-A-Car wider membership to support compliance both 56% with the Code and regulatory requirements Euro VI-compliant, Linda Malliff Thrifty Car Rental affecting the sector, such as the new General Data Protection Regulation. compared to 13% Louisa Bell Avis Budget Group UK average Other areas of work have included discussion Nicole Strathdee Hertz Rent a Car on how to increase engagement with the wider Philip Spain Alley Cat Car and Van Rentals membership, and the committee has been instrumental in helping to ensure that the voice of Get involved… Robert Shaw Europcar the sector has been heard by government officials developing policy to mitigate the risk of rental This committee meets quarterly in Scott Jenkins Autohorn Amersham. To express an interest vehicles being used as weapons in acts of terror. in taking part, contact Simon Grime Miles and Miles [email protected]. Tim Vetters Sixt Rent a Car rental firms joined 47 the BVRLA in 2018 35 Membership Directory

Corporate Members | Companies who own and operate fleets Indelease Limited MCH Vehicle Rental Refuse Vehicle Solutions Ltd Total Motion Ltd InMotion Ventures Ltd McRent London Ltd Regal Car Van & Truck Rental Transglobe Intack Self Drive Ltd Measham Self Drive & Buzzard Van Rental Translease Services Ltd 121 Rental Limited Beadles Van Centre (Dartford) Cordwallis Rental (Heathrow) Folkestone Vehicle Rental Ltd Isaac Agnew Van Centre Mental-Rental Ltd Research Garage Group Triangle of Chesterfield 1st City Van Hire Ltd Beechwood Leasing Limited Corinthian Plant Ltd Fourways Self Drive Isle of Man Rent A Car Mercedes-Benz Finance Riverside Truck Rental Ltd Trott Rentals 2 Rent UK Ltd Beerhouse Self Drive Hire County Car & Van Hire Fraikin Ltd (Isle of Man Airport) Mercury Rent A Car Roberts Rentals Turner Hire Drive Ltd 3B Hire & Servicing Benfield Van Centre Coutts Luxury Car Hire Free 2 Move Lease Iveco Capital Contract Hire Meridian Vehicle Solutions Ltd Roberts Transport Self Drive Hire Ltd Tusker 3F EV Ltd Berkshire Van Hire Crash Cushion Rental Solutions Ltd Freeway Vehicle Hire Midland Motorhomes Ltd Robertson Self Drive Twizy Tours 4 Rent Vehicle Hire Ltd Big White Cube Vehicle Hire Ltd Crash Services Ltd Frontline Leasing and Fleet J & R Car & Van Hire Ltd Miles & Miles Ltd Robins and Day (Bristol) 4Group Blakedale Ltd CVS Car Hire Management Ltd J P Vehicle Rentals Minehead Van & Car Hire Robinsons Van Centre (Norwich) U Storeall Ltd 4x4 Vehicle Hire Lancashire Blue Point Solutions Frosty Hire & Sales Ltd J S Vehicle Rental Minibus World Robinsons Van Centre (Peterborough) Ubeeqo 4x4 Vehicle Hire Ltd BMW Financial Services (GB) Ltd DAF Trucks Ltd Fulton Asset Finance Ltd J4R Ltd Minster Self Drive Ltd Run Your Fleet U-Drive Ltd 4x4 Vehicle Hire UK Ltd BNA Car Hire Ltd Dallas Rentals Ltd FVTH Self Drive Jam Jar Rentals Mold Car Hire Ryder Ltd United Rental Group Ltd 55 Car Rental BNP Paribas Rental Solutions Ltd Dash Drive Fyna Vehicle Hire Ltd JCB Sittingbourne Van Centre Mon Motors Ford Rental Bognor Motors Vehicle Solutions Days Fleet JCT600 Vehicle Leasing Solutions Ltd Montreal Prestige Ltd S & J Self Drive Hire Value Van Rental UK Ltd A10 Auto Centre Ltd Boleyn Car & Van Hire DCL Vehicle Hire Ltd Gallagher Car & Van Rentals Ltd JCT600 Van Centre (York) Motability Operations Ltd Salford Van Hire Ltd Vantastec Ltd AAM Group Brecon Car Rentals Ltd DFC (NI) Ltd Gap Vehicle Hire Ltd JCT600 Van Centre (Hull) MSL Vehicle Solutions Ltd Sandbach Truck and Van Ltd Vehicle Procurements Ltd Abacus Breeze Van Centre (Poole) DGC Vehicle Rental & Contract Hire Gates Leasing Ltd JCT600 Van Centre (Sheffield) Multitek Vehicle Solutions Sandicliffe Motor Contracts Vehicle Rental Services Aberconwy Car & Van Hire Ltd Breeze Van Centre (Southampton) Direct Rental Group Ltd Gatwick Car & Van Rental John Beer Motor Repairs MV Commercial Santander Consumer Contract Hire Vehicle Save Contract Hire and Leasing Abridge Van Centre Bridgwater Van Centre Donnelly Bros Van Centre (Dungannon) GBV Rentals John Grose My Rental Scania Truck Rental Venson Automotive Solutions Ltd Accident Exchange Ltd Brookhire Vehicle Rental Donnelly Bros Van Centre Gemini Ltd Just Go Motorhomes Mylchreests Car Rental Ltd Season Car Hire Vic Young Rentals Acrobat Vehicle Rental Ltd BT Fleet Solutions (Enniskillen) Giants Car Club Ltd Just Vehicle Solutions Myles Hire Seymour Hire Ltd Victoria Hire LLP Addhire Vehicle Rentals Bucks Car Hire Ltd Donnelly Bros Van Centre Gilford Van Hire Ltd SFS Vincent Rental Addison Lee Ltd Burscough Self Drive (Londonderry) GKL Leasing K2 Lease Ltd N.L. Commercials Holdings Ltd SG Fleet Solutions UK Ltd Vincent Vehicle Hire Admiral Self Drive Van Hire Bury Van Hire Ltd Donnelly Fleet GlenRental Kardi Vehicle Rentals Newark Self-Drive Hire Shaikly Motor Company Ltd Vindis Van Centre (St Ives) Affinity Motor Credit Bussey Vehicle Leasing Dorset Vehicle Rentals Global Autocare Ltd Kendall Cars Ltd North East Truck & Van Ltd SHB Hire Ltd Virtuo / Go Virtuo Afford Rent A Car Douglas Park BMW Global Self Drive Ltd Kenhire Ltd Northgate Vehicle Hire Ltd Sheffield Van Hire Ltd VMS (Fleet Management) Ltd Agility Fleet Cambridge Car & Van Rental Downeys Rental Ltd Go Plant Fleet Services Ltd Kens Garage SHS Hire Volkswagen Financial Services (UK) Ltd Agnew Corporate Ltd Camfleet Drive Car Hire Go Rentals Ltd Key Drive Car & Van Rental Ogilvie Fleet Ltd Signature Global Ltd Volkswagen Rental (Ashford) Alan Day Van Centre (Southgate) Camperco DriveNow UK Ltd Goldcar Rental UK Ltd Kindertons Accident Management Otis Vehicle Rentals Ltd Simple Self Drive Ltd Volkswagen Rental (Northampton) ALD Automotive Campervan Tours Drivespeed Leasing Ltd Golds Garages Ltd Knights Van Hire Sinclair Finance & Leasing Ltd Volkswagen Van Centre (Birmingham) Alex Creasy Ltd Campervantastic Ltd Drover Ltd Gowrings Mobility Group Ltd Palmer and Martin Rentals Sinclair Van Centre (Cardiff) Volkswagen Van Centre All Road Vehicle Rental Capital Hire Car & Van Rental Green Motion Vehicle Rental Landcruise Motorhome Hire Park Lane Self Drive Ltd Sinclair Van Centre (Swansea) (Bury St Edmunds) All Vehicle Contracts Ltd Car Hire Hebrides Ltd Easi Drive Ltd Greenhous Van Centre (Bilston) LC Vehicle Hire Parkers Car & Truck Rental Sixt Rent A Car Ltd Volkswagen Van Centre (Chelmsford) Alley Cat Car & Van Rentals Ltd Car or Van Specialist Vehicle Hire Easirent.com Grimsby Van Centre LCH Parkhurst Self Drive Hire Ltd Skipton Self Drive Ltd Volkswagen Van Centre (Edinburgh) Allied Vehicle Group Carrs Van Centre (Exeter) Eastern Rent A Van Grosvenor Contracts Leasing Ltd LCVR Paull’s Vehicle Rental Sky Van Hire Ltd Volkswagen Van Centre (Swindon) Allied Vehicle Rentals Ltd Carrs Van (Liverpool) Eden Garage LeasePlan UK Ltd Pavilion Car Rental Smart Platform Rental Ltd Volkswagen Van Centre (Wrexham) Allied4vans Ltd Castle Rentals Electric Zoo H & H Van Hire Ltd Leasys UK Ltd Pembrokeshire Self Drive Hire Smarthire Vehicle Rental Vospers Rental (Plymouth) Alltruck Plc Causeway Campers EL-GS Leasing Associates Ltd Hatfield Van Centre Leicester Van Centre Pendragon Vehicle Management Ltd Southern Motor Group Tonbridge Vospers Rental (Truro) Alphabet (GB) Ltd Central Accident Management Empire Luxury Car Rental Hawco Van Centre Leighton Vans Penny Car Hire Ltd Southern Self Drive AM Auto Rent Services Ltd Enterprise Rent-A-Car Herd Hire Ltd Les Liney Autos & Vehicle Hire Ltd Performance Car Hire Southwest Motorhomes Sales Watts Van Hire AM Phillip Trucktech Ford Rental Central Self Drive Envirovan Ltd Herd Hire (Ashford) Lex Autolease Perrys Ford Rental Service and Hire West Midlands Hire AMT Vehicle Rental Ltd Charles Hurst Car & Van Rental Euro Self Drive Ltd Herd Hire (Heathrow) Lincoln Vehicle Hire Peugeot Rental (Central Office) Spaceships Campervan West Wallasey Fleethire Services Amvale Ltd Charter Vehicle Hire Euro Van Hire Herd Hire (Reading) Lincs Van Hire Ltd PHVC Ltd Spear Hire West Yorkshire Van Rental Anthony Motors Van Centre Cheltenham Van Centre Eurohire Vehicle Rentals Ltd Herd Hire (Slough) Listers Van Centre (Coventry) Pitter Self Drive Ltd Specialist Vehicle Rental Westwood Motor Group Apex Car Rental Cheshire Vehicle Rental & Sales Ltd Europcar Group UK Ltd Herd Hire (Tiptree) Listers VW Van Centre Practical Car & Van Rental Ltd St Albans Car & Van Hire Wheels 4 Sure.com APL Chesterfield Car Consultants Evans Halshaw (Manchester) Heritage Volkswagen Van Centre (Worcestershire) Premier Ford Star Rent A Car Ltd White Car Ltd Applegate Van Hire Ltd Chief Vehicle Rentals Ltd Excel Vehicle Hire Ltd (Bristol) Lobster Van Hire Premier Prestige Cars Ltd Steve’s Self Drive Whitgift Hire ARI Fleet UK Ltd Choice Vehicle Rentals Ltd Exclusive Vehicle Contracts Ltd Heritage Volkswagen Van Centre London Car Rentals Premier Truck Hire Ltd Storage Factory Wicked Campers Ltd Arian Finance Ltd Circle Leasing Ltd (Westbury) London Hire Ltd Premier Vehicle Rental Ltd Struans Rentals Wilcox Limousines Arnold Clark Finance Ltd City Inter-Rent F.Cross (Marshalls Scunthorpe) Hertz UK Ltd Longmarsh Ltd Premiere Velocity Sun Kissed Campers Ltd Wilsons Automobiles Arrow Self Drive City Mini Ltd Falcon Vehicle Solutions Hexagon Leasing Ltd Lookers Leasing Ltd Premium Vehicle Solutions Ltd Sunrent Organisation Limited and Coachworks Ltd Arval UK Ltd Citygate (Colindale) FCA Automotive Services UK Ltd Hills of Woodford Green Lookers Van Centre (Newcastle) Prestige Carriages Ltd Supervan Self Drive Windsor Vehicle Leasing Ltd Ashby Auto Finance Ltd Citygate Volkswagen Van Centre Firecracker Ltd Hire Me Vehicle Rentals Loughton Self Drive Ltd Prestige Contract Rental Ltd Sutton Maddock Vehicle Rental Ltd Winner Vehicle Rentals AT & T Rentals Ltd (High Wycombe) First Self Drive Ltd Hireco TL Ltd Low C Rent Preston Van Centre Wolsey Van Centre Athol Car Hire Clancy Plant Ltd Fitzrovia Car Hire Hirus Vehicles Ltd Lowestoft Car Hire Priory Rentals Taylors of Boston Woodfield Facilities Atlantis Rentals Ltd Clark Commercials Dundee Fleet Assist Ltd Hitachi Capital Vehicle Solutions LU Car & Van Rental Prohire Ltd TCH Leasing Worksop Van Hire Ltd Autohaus Van Centre (Wellingborough) Clarks Commercials Aberdeen Fleet Dynamic Hodgson Toyota (Gateshead) Proximo Ltd Terminus Contract Hire Autohorn Clarkson of Glasgow Fleet Efficiency Ltd Holmbush Commercials Ltd M & A McManus PSD Vehicle Rental The Car & Van Rental Co Ltd XL Ltd AutoXotica Ltd Class 1 Vehicle Hire Fleet Financial Ltd Howard Self Drive Hire Ltd Mac’s Truck (Rental Leasing) Ltd PT Hire The Civilised Car Hire Company Ltd Auxillis Services Ltd CLM Fleet Management Ltd Fleet Logistics Howarth Bros Haulage Ltd Magna Accident Services Ltd Thrifty Car & Van Rental Y3 Hire Ltd AVH Close Brothers Motor Finance Ltd Fleet Services Direct Ltd Howe Rentals Ltd MAN Financial Services Rabbits Vehicle Hire Ltd Tim Norton Motor Services Ltd Avis Budget UK Ltd Close Brothers Vehicle Hire Ltd Fleetcare (PSCSM) Ltd HSBC Equipment Finance (UK) Ltd Manchester Car & Van Hire Raw Motors Ltd TJS Self Drive Zenith CMW Group Fleetdrive Management Ltd Hyundai Finance & Kia Finance Manchester Van Centre RB Hire Fleet TonHire ZI Car & Van Hire B & T Hire (Hertfordshire) Ltd Cocoon Vehicles Ltd FleetEurope Limited Manchetts Car, Truck & Van Centre RBR Van Rental Toomey Leasing Group Ltd Zipcar UK Ltd Badshot Lea Self Drive Colbornes Van Centre (Guildford) Fleetway Vehicle Rental ICR Leasing Mannys Motorhomes RCI Financial Services Ltd Total Fleet Solutions Ltd Zoocars Ltd Barford Hire Ltd Cole Hire Flexible Vehicle Contracts Ltd Imperial Volkswagen Commercial Marshall Leasing Ltd Red Kite Vehicle Consultants Ltd Bathwick Car & Van Hire Ltd Collison Vehicle Rental Fleximobility Van Centre (Stoke) Mayday Vehicle Rentals Reeve Derby Ltd Bayfield Vehicle Hire Conister Bank Ltd Focus Vehicle Rental Inchcape Fleet Solutions Ltd MC Rental Ltd Reflex Vehicle Hire BVRLA CORPORATE MEMBERS AS OF 9 NOVEMBER 2018 36 Membership Directory Leasing Broker Members | Companies who are acting as an intermediary in the leasing of vehicles

1st Choice Vehicle Finance Ltd C J Tafft Ltd Easi Lease J & R Leasing Limited National Fleet Services Ltd Sterling Vehicles Limited 21st Century Motors Limited Caledonian Independent Leasing Ltd ecofleet J G Leasing National Vehicle Solutions Sure Vehicle Solutions Cameron Clarke Leasing Ltd Economy Leasing UK Ltd Jelf Commercial Finance Ltd Nationwide Vehicle Contracts Ltd Sussex Vehicle Finance Ltd ABC Leasing Ltd CanDo Contracts Ltd E-Drive West Midlands Ltd Jet Vehicle Finance Ltd Nationwide Vehicle Leasing Ltd Swiss Vans Limited Abridge Vehicle Management Ltd Capital Vehicle Management Ltd EFL Vehicles Ltd Jigsaw Finance Limited NBU Consulting Ltd Synergy Automotive Ltd Absolute Vans Car Leasing Ltd Egg Fleet Services Limited Johnsons Fleet Services NCA Vehicle Management Limited Academy Leasing Ltd Car Leasing Solutions Ltd Eiger Vehicle Leasing Jorvik Motor Leasing Ltd Neva-Consultants.com Limited Tamar UK Finance Ltd Active Fleet Management Ltd Car4Leasing EW Fleet Services New Car Contract Thames Valley Leasing Ltd Active Vehicle Consultants Ltd Carisma Vehicle Solutions Kew Vehicle Leasing Limited New Car Deals Ltd The Car Network Ltd Adept Vehicle Management Carlease (UK) Ltd Finance One Limited Key2Lease New Car Leasing Company LLP The Car Sales Company Advanced Vehicle Contracts Ltd Carleasing-Online First European Finance (Scotland) Ltd KeyFleet New Vehicle Solutions Ltd The Clyde & Tay Group Ltd Advanced Vehicle Leasing (Stockton) Ltd Carmyke Leasing Ltd First Vehicle Finance Ltd Kudos Vehicle Management Newgate Motoring Solutions Ltd The Vehicle Partnership Ltd AFL (Fleet Management) Ltd Carnoisseur Leasing First Vehicle Leasing KV Leasing Nujun Car Leasing Thinkvans.com Limited Allcarleasing Cars & Vans Direct Fish Car Leasing Tilsun Vehicle Contracts Ltd Allied Vehicle Contracts Cars2vans.com Limited Fishergate Leasing Lease Comparison Ltd Octopus Electric Vehicles Ltd TMC Vehicle Solutions Alpha Contracts Carsave Leasing Limited Fleet Alliance Ltd Lease Profiles Ltd Omega Vehicle Contracts Total Fleet Services Alpha Lease Carsite Leasing Fleet Elite Vehicle Management Ltd Lease your next Car.com One Call Leasing Total Motion Limited Alternative Route Finance Ltd CarVanGo Leasing Fleet Operations Ltd Lease4less Optimum Contract Hire Ltd Total Vehicle Leasing Limited Amber Vehicle Solutions Ltd Castle Minibus Fleet UK LeasEasy OSV Ltd Totally Vans AMC Prestige Cars Ltd CBVC Vehicle Management Ltd Fleetbuyer Leasehub OVL Group Ltd Traction Finance AMG Autolease Ltd CC Leasing Fleetdrive Management Ltd Leaseline Troman Finance Ltd AMT Vehicle Rental Ltd Central (UK) Vehicle Leasing Ltd Fleetprices.co.uk Ltd Leasepoint Vehicle Management Ltd P J Leasing TrueFleet AMVS Central Accident Management Services Ltd Four Counties Leasing Leaseshop Pedigree Automotive Solutions Tyson Cooper Ltd Andrew Mole Central Contracts (SOT) Ltd Freedom Vehicle Contracts Ltd Leasewell (UK) Ltd Pendle Vehicle Contracts Ltd Anthony K Associates Ltd Churchill Vehicle Leasing Ltd Frontier Vehicle Leasing Leaseyournewcar.co.uk Pentland View Leasing Ltd U Choose Contracts Any Car Online Claris Vehicle Solutions Ltd FSD Vehicle Leasing Ltd Leasing & Vehicle Contracts Peregrine Leasing UK Car and Van Leasing Limited Applewood Vehicle Finance Ltd CLVR Fulton Network Ltd Leasing 4 U Phrasers Limited UK Carline Ltd Applied Leasing Limited Coastal Leasing Leasing Options Ltd PHVC Ltd Ultimate Vehicle Leasing Ltd Ash Vehicle Contracts Colour Car Sales Ltd Gateway2Lease Leden Leasing Pike & Bambridge Ask 4 Leasing Commercial Finance & Leasing GB Car Loans Limited LetsTalkLeasing Plan (GB) Ltd Van Monkey Ltd Asset Finance Management Ltd Commercial Vehicle Contracts Ltd GB Vehicle Contracts LMC of Farnham Ltd Planet Leasing Ltd Van Sales UK Asset Finance Solutions (UK) Ltd Company Vehicle Solutions Ltd Genus Leasing Logical Vehicle Management Ltd Platinum Funding Vanarama Astute Motoring Ltd Compass Contract Hire Genus Vehicle Solutions (Stirling) Limited Low Cost Vans Platinum Leasing Ltd Vantage Leasing Athena Leasing Ltd Complete Leasing Limited Get Car Leasing Here LV Contracts Prestige Leasing Vehicle Consulting UK Ltd Auric Car Leasing Complete Vehicle Leasing Ltd Glynns Vehicle Contracts LVC Central Ltd Professional Vehicle Solutions Ltd Vehicle Contracts Ltd Auto Choices Ltd Concept Vehicle Leasing Go Green Leasing LVM Prospectus Vehicle Solutions Vehicle Options EH CS AutoEase Vehicle Management Ltd Contract Hire Supermarket Go Leasing Limited LVS Lytham Pure Vans Ltd Vehicles 2 Lease Autoebid Contractcars.com GoFor Finance Limited Pure Vehicle Leasing V4B Ltd Autograph Contracts Ltd Cort Vehicle Contracts Greenfleets Finance Ltd M W Vehicle Contracts Ltd Vehicles 4 Business Ltd Autohorn Countrywide Vehicle Contracts Ltd Greenfleets Ltd Mad Sheep Leasing Ltd Quorum Fleet Solutions Ltd Vehiclesavers.com AutoLyne Covase Ltd Griffin Military & Diplomatic Mann Island Finance Ltd Venus Fleet Management Ltd Automotive Funding Solutions Cruise Car Leasing GWA (UK) Ltd MB Lease UK Radar Finance and Leasing Ltd Vertu Lease Cars Autoplan Vehicle Contracts Crusader Vans Mercedes On Lease Rapid Vans Leasing Ltd Vesource Autoprocurement Ltd Crystal Lease H N Vehicles Ltd Meridian Finance Partners Limited RB Associates VIP Gateway Limited Avail Vehicle Contracts CVM Hanborough Enterprises Limited Mick George Vehicle Leasing Limited Refleet Ltd Voozo Dealer Limited CVSL Ltd Harpenden Vans Middlewood Solutions Reliance Vehicle Management Ltd B&B Vehicle Contracts Ltd Hawkins Velocity Millhouse Leasing Renascence Vehicle Leasing Ltd Wessex Fleet Solutions Ltd Balgores Leasing Ltd Daley Associates Ltd Hills Contracts Mint Lease RGW Vehicle Contracts Ltd West Mid Vehicles Benchmark Leasing Ltd Days Fleet Hippo Vehicle Solutions Morgan Highfield and Land Ltd Ringways Hire and Leasing Ltd Westfield Leasing Best Contract Cars Dennis Buyacar Ltd Holdcroft Select Ltd Motion Vehicles Rivervale Contract Hire & Leasing WestWon Limited Best Van Deals DFC (NI) Ltd Holmwood Leasing Ltd Motoplan Ltd Rosedale Car and Commercial Leasing White Oak UK Bestcarfinder Drayton Vehicle Solutions Horizon Vehicle Leasing Ltd Motor Depot Ltd White Rose Vehicles Limited Blossom Vehicle Leasing Dreamlease Ltd Howlett Leasing Motor Select Scorpion Vehicle Management Ltd WMG Vehicle Management (Retail) Ltd Blue Chilli Car Contracts Ltd Drive Vehicle Leasing HV Motor Finance Motorlet Ltd Select Car Leasing Bluepoppy Vehicle Solutions Limited Driven Leasing Hyper Car Leasing Ltd Multileasing Ltd Select Vehicles Ltd XLCR Vehicle Management Ltd Bluestone Vehicles DSG Auto Contracts Ltd My Big Green Fleet Sensible Cars Ltd Bowater Price Plc Dynamic Vehicle Solutions Ltd Ideal Vehicle Leasing Ltd My Car Boutique Silverstone Fleet Management Y3 Leasing Britannia Car Finance Industrial & Vehicle Leasing MyLeaseGroup Silverstone Vehicle Management Ltd Yellow Car Shop Butlers Vehicle Solutions Limited Intelligent Car Leasing Simply-Leasing Yes Lease Ltd BW Minibusleasing Skyfleet Ltd Yorkshire Fleet Management Ltd Smart Leasing Solutions Ltd Yorkshire Vehicle Finance Ltd Sprint Contracts Ltd SSD Contract Hire and Leasing Zalda Ltd BVRLA LEASING BROKER MEMBERS AS OF 9 NOVEMBER 2018 Sterling Motors 37 Membership Directory Rental Broker Members Associate Members Companies who are acting as an intermediary in the rental of vehicles Companies who supply products or services to our industry

Assured Vehicle Rental Ltd Flexible Car Hire.com Ltd ABN Amro Lease N.V, UK Branch Fiat Chrysler Automobiles UK Nissan Motor (GB) Ltd Auto International Car Rental Ltd Fourways Vehicle Solutions Ltd ADESA Finance & Leasing Association Northridge Finance All Fleet Services Ltd FMG CarTrawler Nexus Vehicle Rental All Star Business Solutions Ltd Ford Motor Company Ltd Paxen Group Ltd Compello American Car Rental Association Freight Transport Association PJM Group Ltd Yello Car Hire Ltd APD Global Research Ltd POD Point Ltd Arthur J Gallagher Insurance Brokers Gain Solutions Ltd Premia Solutions Ltd Association of Car Rental Industry System Standards Geotab GmbH Pricewaterhouse Coopers BVRLA RENTAL BROKER MEMBERS AS OF 9 NOVEMBER 2018 Assured Group Ltd Glass’s Information Services Professional Inspirations Ltd Aston Barclay Ltd GMG Asset Valuation Ltd Prohire Software Systems Ltd ATS Euromaster Ltd Grant Thornton UK LLP PSA Group Audi UK Grosvenor Training Services Ltd Australian Fleet Lessors Association GTG Training Ltd Renault UK Ltd Auto Trader Ltd Retail Motor Industry Federation Auto Windscreens Hill Dickinson LLP Ridecell, Inc Autoclenz Ltd Honda UK Rival Insurance Services Ltd Autodata Ltd Hudson Kapel Ltd Autofutura Ltd Hyundai Motor UK Ltd SAFO EUROPE autoXP Ltd Seat UK i247 Group Sentinel Insurance Solutions Ltd Barclays Corporate Inchcape Retail Ltd Shoosmiths LLP BCA Marketplace Plc International Decision Systems Ltd Shoreham Vehicle Auctions Beijing Leasing Association Investec Asset Finance plc Skoda Black Horse Fleet Finance Invigors EMEA LLP SMH Fleet Solutions Ltd Blake Morgan Isuzu Truck (UK) Ltd Society of Motor Manufacturers & Traders Ltd BMW (UK) Ltd IT Fleet Automotive Ltd Suzuki GB Plc BYNX Europe Ltd Iveco Ltd Synectics Solutions Ltd

cap hpi Jaama Ltd The AA Cazana Jaguar Land Rover The Miles Consultancy CD Auction Group Ltd Jimpisoft TomTom Telematics B.V. ChipsAway International JPC Asset Management Ltd Towergate Insurance Clifford Thames Ltd Toyota (GB) Plc Clydesdale Bank Plc KeeResources Ltd Tracker Network (UK) Ltd Compliancy Services Ltd Kia Motors (UK) Ltd Trak (Global Solutions) Ltd Consumer Credit Advisory Services (CCAS) Kwik-Fit Fleet Trakm8 Ltd Consumer Credit Trade Association ContractHireAndLeasing.com Legate Group Ltd V Group International Copart UK Ltd LexisNexis Risk Solutions Ltd Vale Fleet Solutions Corporate Insurance Partners (CIP) LHE Finance Ltd Vehicle Leasing Association of Ireland Cox Automotive UK Licence Check Ltd Vodafone Automotive UK Ltd Creative Clarity Ltd Lloyds Bank Volkswagen (UK) Ltd Locke Lord (UK) LLP Volvo Car UK Ltd Dekra Automotive Lombard Corporate Finance DMN Logistics Ltd Wagonex Ltd Drive Software Solutions Ltd Macquarie Corporate and Asset Finance White Clarke Group Ltd Man Truck & Bus UK Ltd WSP UK Ltd Ebbon-Dacs Ltd Maserati (GB) Epyx Ltd Masternaut Ltd Experian Ltd Mercedes-Benz UK Ltd Merthyr Motor Auctions Michelin Tyre Plc Morton Fraser Motorcycle Industry Association Ltd MS Automotive (London) Ltd

BVRLA ASSOCIATE MEMBERS AS OF 9 NOVEMBER 2018

38 The BVRLA Team

Kate McLaren Gerry Keaney Bharti Ladwa Melanie Richardson Secretary to the Management Accountant Accounts Assistant Chief Executive Chief Executive 01494 545708 01494 545722 01494 545716 01494 545709 [email protected] [email protected] [email protected] [email protected]

Tamsin Stuczynska Toby Poston Andrea Davies Phil Garthside Rachael Hewish Marketing & Director of Communications Media Relations & Research & Public Affairs Manager & External Relations Communications Manager Insight Manager Communications Executive 01494 545739 01494 545700 01494 545710 01494 545717 01494 545707 [email protected] [email protected] [email protected] [email protected] [email protected]

Laura Birdsey Tessa Warn Nora Leggett Ina Hobden Fran Hampson Member Services Training & Development Director of Learning & Development Events Manager Member Services Programme Manager Executive Administrator 01494 545703 01494 545713 01494 545730 01494 545714 01494 545119 [email protected] [email protected] [email protected] [email protected] [email protected]

Paul Thompson Jay Parmar Jinmi Macaulay Amanpreet Kalu Robert Burford Government Affairs Director of Policy Senior Policy Advisor Legal & Policy Executive CRM Data Manager & Membership Manager 01494 545738 01494 545728 01494 545702 01494 545706 01494 545726 [email protected] [email protected] [email protected] [email protected] [email protected]

Sallie Catchpole Amanda Brandon Adam Holt Hayleigh Clayton Stephen Dix Conciliation Service Conciliation Service Officer Operations Manager Senior Compliance Officer Compliance Officer Manager 01494 545711 01494 545701 01494 545718 01494 545727 01494 545715 [email protected] [email protected] [email protected] [email protected] [email protected]

Diane Alexander Greg Theaker Sarah Philp Laura Pite Mairead Sullivan Compliance & Conciliation Service Officer Conciliation Service Officer Conciliation Service Officer Membership Manager Membership Co-ordinator 01494 545711 01494 545720 01494 545711 01494 545705 01494 545720 [email protected] [email protected] [email protected] [email protected] [email protected] British Vehicle Rental & Leasing Association River Lodge Badminton Court Amersham Buckinghamshire HP7 0DD Tel 01494 434747 Email [email protected] www.bvrla.co.uk © COPYRIGHT 2018