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In This Issue...And More!
Autumn 2019 The VoiceThe OfficialNFDA magazine for the Industry In this issue... Brexit Guidance Drive My Career Feature Latest Consumer and Dealer Attitude Surveys ...and more! The Voice interviews Stuart Hodson, Glyn Hopkin Operations Director AML19_FPAD(Register)v2.qxp_Layout 1 06/09/2019 17:04 Page 1 Welcome to the Autumn NFDA Membership is shaping up to be the Edition of the Voice Details Update Automotive Management LIVE best day you’ll spend away from your business this year Following the official launch of theElectric Vehicle Approved (EVA) scheme in May, over 90% of the slots available to dealerships have already been filled. The auditing process is progressing well and the dealerships that have obtained their EVA accreditation have started to display EVA branded material. Please email [email protected] for more information. In September, we published the NFDA Dealer Attitude Survey Summer 2019. Overall, there Sue Robinson was a minor decline in dealers’ satisfaction Director, NFDA levels with their respective manufacturers. To ensure our data is fully compliant with Lexus topped the survey with the highest GDPR we are required to maintain and update Dear Colleague, average score across all questions while the information we hold for our member Honda saw the biggest improvement. organisations. It would be extremely helpful if As we enter the final quarter of the year, there NFDA members could provide the following remains uncertainty surrounding Brexit. The In December, the final round of our regional meetings will take place. These meetings will information for their company, especially, where UK is about a month away from its planned there have recently been changes. -
Top 100 Contents
2 3 THE MANUFACTURER TOP 100 CONTENTS CONTENTS INTRODUCTORY PAGES Background 4 Foreword by Daniel Kirmatzis, Head of Digital and Communities The Manufacturer 5 Cranfield University andThe Manufacturer: Driving Excellence, by Professor Mark Jolly 7 Manufacturing Heroes, by Rosa Wilkinson, HVMC 8 Recognising Talent, by Dan Kirkpatrick, Trust Hunter 9 Judging Panel 10 Judging Criteria 13 What it means to be a member of The Manufacturer Top 100 14 The Pledge 15 THE MANUFACTURER TOP 100 16-52 Sponsored by: 2 3 THE MANUFACTURER TOP 100 BACKGROUND BACKGROUND EDITORIAL WHY? We first had the idea forThe Out of the 100 judged to have made Daniel Kirmatzis Manufacturer Top 100 in 2013. There the cut, 20 have been highlighted as Tom Lane was a growing recognition in academic Exemplars, people who make a truly [email protected] studies and parliamentary reports that exceptional contribution to the sector every day. OPERATIONS LEAD there was a lack of visible role models Alice Green in the industry. [email protected] WHAT’S NEXT? All 100 are WHAT? The Top 100 was our catalysts for change. They strive for PRODUCTION response. We wanted to provide innovation, the newest technologies Stuart Moody a showcase for the most inspiring and pioneering business models. They Denise Burrows individuals in industry, to illustrate acclimatise, pivot and plunge forward the enthusiasm and commitment as the markets and competition around present in modern manufacturing and them evolve. They are the driving force to underscore the exciting, well-paid behind the country’s manufacturing and rewarding careers that exist in the renaissance, and to understand their sector. -
AUTOMOTIVE MANAGEMENT June 2018 £8.00
AUTOMOTIVE MANAGEMENT www.am-online.com June 2018 £8.00 NEW MOT RULES / P6 Tougher test may boost workshop volumes SUBARU / P34 We have turned a corner, says MD Chris Graham DIGITAL DEALER / P41 Technology to help you in new sales, used sales and aftersales STEPHEN BRIGHTON – HEPWORTH MOTOR GROUP / P24 ‘WE WANT TO GROW, BUT NOT AT ANY COST’ adRocket Using the iConsent module, on average customers select the following marketing options: FP_AM_Advert1605id3486601.pdf 16.05.2018 15:56 EDITOR’S LETTER he label ‘Made in Germany’ has long been regarded as a stamp of quality, given the country’s reputation for engineering and attention to detail. However, it seems that ‘Decided by Germany’ is becoming a painful reality for some UK franchised dealers. BMW has received a public thrashing during an inquest into a fatal car crash in the early hours of Christmas Day, 2016. Woking Coroner’s Court heard that the crash occurred after Narayan Gurung, a former Gurkha in his 60s, swerved to avoid an unlit BMW, which had broken down on a major road. T It emerged at the inquest that BMW had known about an electrical fault that caused some cars to stall and lose their lights since 2011. It had recalled vehicles in some other countries, but not in the UK. Shamefully, it did not recall them until after Gurung’s death. Even then, it recalled 36,410 cars, fewer than 10% of the number the DVSA asked for. BMW UK was unable to explain the delay at the inquest, except to say that recall “decisions are made in Germany” and the fault was not considered “critical”. -
Don't Leave Your Cars Sitting in the Dark. Put Them in The
AM100 Top 100 table FOR MORE DETAILS SEE PAGE 26 Headline sponsors Rank (2012) Name T/O 2013 (£,000) T/O 2012 (£,000) Outlets 2013 Outlets 2012 Total cars Total LCV Rank (2012) Name T/O 2013 (£,000) T/O 2012 (£,000) Outlets 2013 Outlets 2012 Total cars Total LCV Rank (2012) Name T/O 2013 (£,000) T/O 2012 (£,000) Outlets 2013 Outlets 2012 Total cars Total LCV Rank (2012) Name T/O 2013 (£,000) T/O 2012 (£,000) Outlets 2013 Outlets 2012 Total cars Total LCV 1 (1) Pendragon Plc 3,635,100 3,465,800 238 222 246,100 n/a 26 (26) Eastern Western Motor Group 346,000 325,000 27 27 n/a n/a 51 (61) Motorline 199,769 166,290 21 20 11,965 n/a 76 (75) Brindley Garages 135,000 140,000 18 17 n/a n/a 2 (2) Sytner Group 3,001,000 2,500,000 141 138 105,224 n/a 27 (31) Harwoods 340,898 276,814 16 15 8,021 n/a 52 (58) Johnsons Cars 194,200 171,000 23 22 13,409 n/a 77 (80) Macrae & Dick 134,802 127,709 11 10 n/a n/a 3 (3) Arnold Clark Automobiles 2,604,080 2,253,071 197 154 202,377 n/a 28 (23) Park’s Motor Group 340,000 340,000 37 29 n/a n/a 53 (59) Caffyns Plc 191,760 170,192 14 18 n/a n/a 78 (87) Jacksons Bournemouth 134,000 117,791 10 8 4,296 n/a 4 (5) Lookers Plc 2,163,100 1,898,500 118 109 n/a n/a 29 (22) Pentagon Motor Holdings 339,990 377,753 29 25 25,128 4,861 54 (50) Donnelly Bros Garages (Dungannon) 189,000 185,000 30 32 11,033 2,257 79 (95) Heritage Automotive 130,618 101,146 12 12 n/a n/a 5 (4) Inchcape Retail 2,096,400 2,023,200 113 116 n/a n/a 30 (44) Peter Vardy 312,941 206,982 10 9 13,229 389 55 (52) CEM Day 186,205 181,000 11 11 8,202 3,096 80 -
Find Your Nearest Site
Find your nearest site Scotland Northern Ireland North East Isle of Man Yorkshire and the Humber North West East Midlands Wales West Midlands East of England Greater London South West South East East Midlands Site name Phone number Address Town/City Post code PRESTIGE - PROMECH GARAGE SERVICES 01664 503467 UNIT 3B ARNOLD NG5 7FJ PRESTIGE - AUTOMOTO CAR CARE CENTRE 01664 503467 33-41 HIGH ROAD BEESTON NG9 4AF STONEACRE PETERBOROUGH BOONGATE 01405 744192 FORTY ACRE ROAD BOONGATE PE1 5PS PRESTIGE - BOSTON TYRE & AUTO CENTRE 01664 503467 46 FYDELL STREET BOSTON PE21 8LF VERTU HONDA BOSTON 1 MARSH LANE BOSTON PE21 7QS NTA COALVILLE LEICS (503) 01530 834321 26 ASHBY ROAD COALVILLE LE67 3LA PRESTIGE - ANDERSON COMMERCIALS LTD 01664 503467 UNIT 7-8 SOUTH STREET COALVILLE LE67 1EU NTA CORBY NORTHANTS (495) 01536 203508 LLOYDS ROAD CORBY NN17 1AW PRESTIGE - CORBY CAR CARE CENTRE 01664 503467 3 CURIE COURTYARD CORBY NN17 5DU PRESTIGE - M & A CARS LTD 01664 503467 11 WHITTLE ROAD CORBY NN17 5DX HALFORDS GRANTHAM (677) 01476 591435 LONDON ROAD GRANTHAM NG31 6HS NTA GRANTHAM (655) 01476 575887 68 LONDON ROAD GRANTHAM NG31 6HR PRESTIGE - GRANTHAM SERVICE & MOT CENTRE 01664 503467 UNIT 1 ALMA PARK ROAD GRANTHAM NG31 9SE STONEACRE GRANTHAM 01405 744192 TOLLEMACHE ROAD SOUTH GRANTHAM NG31 7UH HALFORDS NOTTINGHAM HUCKNALL (210) 0115 963 8825 UNIT 4 CHRISTOPHER COURT HUCKNALL NG15 6EP PRESTIGE - ROMANS TYRES & EXHAUST LTD 01664 503467 11 STONEHILL HUNTINGDON PE29 6ED HALFORDS KETTERING (005) 01536 410421 TRAFALGAR ROAD KETTERING NN16 8DB PRESTIGE - SIGNATURE -
Top 50 Leasing Companies
ANALYSIS: TOP 50 LEASING COMPANIES The top 50 leasing companies and their on-risk size of fleet (the number of cars for which the lease firm carries the RV risk) Company Change 2012 2011 Boss Parent company Contact from ’11 ▼ 1. Lex Autolease ▲ 268,240 280,218 Rick Francis Lloyds 0800 389 3690 www.lexautolease.co.uk ▼ 2. Leaseplan ▲ 134,115 130,200 David Brennan Leaseplan Corporation 0844 493 5810 www.leaseplan.co.uk 3. Alphabet ▲ 3 109,236 50,396 Richard Schooling BMW AG 0870 505 0100 www.alphabet.co.uk 4. Arval ▼ 1 85,612 86,932 Bart Beckers BNP Paribas 01793 887000 www.arval.co.uk ▼ 5. ALD ▲ 80,331 63,561 Keith Allen Societe Generale 0870 001 1181 www.aldautomotive.co.uk 6. Volkswagen Group ▲ 1 59,936 49,437 Graham Wheeler Volkswagen Financial 0870 333 2229 Leasing Services www.volkswagengroupleasing.co.uk 7. Arnold Clark ▲ 4 49,483 42,019* Hugh Wallace Arnold Clark Automobiles 01413 322626 www.acvm.co.uk 8. GE Capital ▲ 2 43,685 43,495 John Jenkins GE (General Electric) 0870 444 9020 www.gecapital.co.uk/fleet 9. BT Fleet ▲ 5 32,150 33,083 David Bowen BT Group 0800 032 0012 www.btfleet.com 10. Hitachi Capital ▲ 3 28,889 34,065 Robert Wastell Hitachi Ltd 0844 463 2900 www.hitachicapitalvehiclesolutions.co.uk 11. Inchcape ▲ 4 24,249 22,455 Steve Archer Inchcape PLC 0870 191 4444 Fleet Solutions www.ifs.inchcape.co.uk 12. Citroen ▲ 4 23,448 22,392 Duncan Chumley Banque PSA Finance 0845 013 0761 Contract Motoring www.citroen-contract-motoring.co.uk 13. -
News Release
Press Information THE e-GOLF Introduction background 2 summary 4 Engine on the road 6 battery and power electronics 7 charging 8 driving profiles 8 regenerative braking 9 running gear 9 braking 10 assistance systems 11 insurance 12 Ownership servicing 13 financing 13 Equipment and trim highlights 14 options 15 Car-Net 15 government EV grant 16 Retail network outlets and services 16 Partnerships Ecotricity ‘green’ power 17 Warranties car and battery 17 Chronology Volkswagen’s history of e-mobility 18 the future of e-mobility 19 After hours telephone: Volkswagen Press and Public Relations Telephone 01908 601187 Paul Buckett 07850 787049 Volkswagen (UK) www.vwpress.co.uk Kate Thompson 07713 265562 Yeomans Drive Rory Lumsdon 07940 720 187 Blakelands Nicki Finlayson 07802 248310 Milton Keynes MK14 5AN Press Information - 2 - THE VOLKSWAGEN e-GOLF Introduction Few cars have a history like that of the Volkswagen Golf, yet with global sales of over 30 million, in its seventh generation and having celebrated its 40th anniversary in March 2014, the Golf continues to offer buyers a car which sets benchmarks in comfort, practicality, safety and efficiency. In this month it established a new ‘first’, becoming the first car to be available with five power sources: petrol, diesel or CNG engines (not UK), a pure electric engine (e-Golf) and plug-in hybrid (Golf GTE – due 2015). This flexibility is possible thanks to the MQB (Modularer Querbaukasten) platform or Modular Transverse Matrix on which the Golf is built. This standardises many vehicle component parameters across brands and vehicle classes, and allows access to new powertrains and technologies. -
AUTOMOTIVE MANAGEMENT March 2020 £8.00 LOTUS’S STRATEGY / P26 Fresh Products and Processes As Dealers Enter New Era
FRAUD WATCH / P6 Stringent tests needed to avoid being duped GRAVELLS / P20 Regional ‘hero’ keeps profits in focus AUTOMOTIVE MANAGEMENT www.am-online.com March 2020 £8.00 LOTUS’S STRATEGY / P26 Fresh products and processes as dealers enter new era WINNING LINE-UP AT AM AWARDS WE CELEBRATE THE BIGGEST AND THE BEST IN AUTO RETAIL / P34 adRocket Available Available Sold Sold Available Sold Automated Stock Ads THE end-to-end search engine solution that dynamically changes your ads in line with your stock. It adjusts to your inventory volumes and pricing in real-time, targets local EX\HUVDQGHQDEOHV\RXWRSURPRWHVSHFL→FVWRFN Automated Stock Ads appear on Google and Bing, combining low cost per click with higher quality pay-per-click performance and conversion, backed by detailed reporting. Minimal input, maximum results, with no price markers. Automated Stock Ads powered by AdTech, from GForces. 01622 230 026 gforces.co.uk /automated-stock-ads FP_AM_430339id4231146.pdf 21.02.2020 11:44 EDITOR’S LETTER irst, let me congratulate all the winners of the 2020 AM Awards and also praise those whose entries were shortlisted by the panel of experienced judges. I love the ability of our awards evening to celebrate successes and create a positive mood at a time when our industry is operating in tough and changing conditions. Everyone spends so much time and energy in their working lives and I believe it is vital for employers to put forward the best for independent recognition. On a sadder note, I can reveal that AM has ended its Best UK F Dealership To Work For programme. -
The Largest Family Businesses in the UK (Pdf)
THE LARGEST FAMILY BUSINESSES IN THE UK RepGraph 2020 THE IFB RESEARCH FOUNDATION The IFB Research Foundation is a charity (no. 1134085) established to foster greater knowledge and understanding of family firms and their contribution to the economy and society, as well as the key challenges and opportunities that they face. The Foundation’s vision is to be the UK’s centre of excellence for family business research, and to this end its publications are designed to create a better understanding of family business for the benefit of all stakeholders. Alongside Family Business Research and White Papers, providing thought leadership on key family business characteristics and issues, its work covers a broad range of publications, including: • Family Business Sector Report – benchmarking the size and importance of the sector. • Family Business Challenges – offering practical guidance for family business owners on a broad range of topics, including family business dynamics, governance, performance, succession and wealth management. • Family Business Case Studies – showcasing family business exemplars. The Foundation disseminates knowledge and best practice guidance through printed publications, online media accessible via the IFB website and other activities. ifb.org.uk/ifb-research-foundation THE INSTITUTE FOR FAMILY BUSINESS The Foundation is independent of, but works closely with the Institute for Family Business (IFB), the not-for-profit UK family business organisation. With over 200 family business members, the IFB is also part of a global network of 4,000+ connected family companies (the Family Business Network international). Founded by a group of family business owners, the IFB has been supporting and championing family business since 2001. -
PATENT and INVENTION INTELLIGENCE REPORT Timothy Adams December 28, 2016 WE CARE SAFETY FLAPS 1
1680 Meridian Ave., Suite 600, Miami Beach, FL 33139 Phone: (888) 926-8174 | Fax: (888) 689-2485 WorldPatentMarketing.com | [email protected] PATENT AND INVENTION INTELLIGENCE REPORT Timothy Adams December 28, 2016 WE CARE SAFETY FLAPS 1. ACTIVITY ANALYSIS What does this analysis do? This analysis shows you the amount of patents that are published each year in your patent pool. How does it work? For every patent in the patent pool, the publication date (application date, granted date and first priority date possible in configuration) is extracted and a cumulative chart is made. What does it tell me? The number of patents published per year about a technology is linked to the so-called S curve of that technology. Meaning that when the curve is going up, the technology is evolving very fast and still in an early phase (trend spotting). When the number of patent starts to diminish the technology has advanced to a more mature state and is ready for the majority of potential customers. Usually the S curves are compounded on an activity chart, giving you insights into several generations of technology. It is important to note that there is no normalization for the total amount of patents per year published worldwide (which is also increasing each year). ACTIVITY ACTIVITY (PUBLICATION DATE) This chart will help you analyze the amount of patents per year in your patent pool to give you a better understanding of the timeline of publication activity within your patent pool. The year corresponds to the publication date for granted patents. This data has been gathered from patent databases around the world with a special focus on the keywords of your patent pool. -
BVRLA Annual Review 2018
About the BVRLA Established in 1967, the British Vehicle Rental & Leasing Association (BVRLA) is the UK trade body for companies engaged in vehicle rental and leasing. BVRLA membership provides a quality assurance benchmark, reassuring customers that the company they are dealing with adheres to the highest standards of professionalism and fairness. The association achieves this by maintaining industry standards and regulatory compliance via its mandatory codes of conduct, inspection programme and conciliation service. To support this work, the BVRLA shares information and promotes best practice through its extensive range of training and events. On behalf of its 950+ members, the BVRLA works with governments, public sector agencies, industry associations and key business influencers across a wide range of road transport, environmental, taxation, technology and finance-related issues. BVRLA members are responsible for a combined fleet of almost five million cars, vans and trucks, supporting around 465,000 jobs and contributing nearly £49bn to the economy each year. 91% of members say that the BVRLA provides status and credibility to their organisation. 2018 Member Survey 2 Committee of Management The Committee of Management is the BVRLA’s board of directors, responsible for strategic direction and policy as well as ensuring that the association is run on a sound financial basis. Matt Dyer Nina Bell Freddie Aldous Chairman Vice Chairman 1928-2017 With more than 20 years’ industry In her role of Managing Director Brian Back BVRLA Honorary Treasurer The BVRLA said goodbye to experience, Matt Dyer, Managing of Avis Budget Group and Zipcar David Hosking Tuskerdirect its Honorary Life President, Director of LeasePlan UK, is Northern Region, covering the UK, Freddie Aldous, who passed responsible for a business with Norway, Sweden and Denmark, Ed Cowell Fraikin away in December 2017. -
FOR ALL OWNERS and ENTHUSIASTS of 1980S & 1990S
140 PAGES Issue 4 • SUMMER 2017 • £5 BIGGEST ISSUE EVER THE The magazine of the Rolls-Royce SPIRIT Enthusiasts’ Club SZ Register GET YOUR KICKS ON ROUTE A38 Hit the road with the SZ Register BORN IN THE USA Anatomy of a Springfield Spur 10-PAGE DATA GUIDE TO EVERY SZ EVER BUILT All models from 1980 to 2003 Bentley Brooklands R returned to glowing good health FOR ALL OWNERS AND ENTHUSIASTS OF 1980s & 1990s ROLLS-ROYCE AND BENTLEY MOTOR CARS THE SPIRIT THE SPIRIT Front seat Worldwide suppliers of quality post-war Rolls-Royce and Bentley parts We are dedicated to the preservation and enhancement of the SZ models It’s time to get a handle on the lasting appeal of classic car design details The SZ range of models are widely considered to be the last of the true British-built models produced at Pyms Lane, Crewe. Although some of the early models are not currently commanding high prices, we firmly believe that these cars will become THERE’S ONLY ONE WAY to buy a classic nevertheless a triumph of both form future classics and that their value will duly increase, particularly as they are the “last of the line”. car, according to my father-in-law, and and function. At Flying Spares we are dedicated to ensuring that we offer the widest choice of parts to enable you to continue to that’s to spend a day on your hands and Chief stylist Graham Hull explains that enjoy these fantastic cars for decades to come. knees cleaning it before you part with any this door handle was in fact a “microcosm Whilst there appears to be a waning interest at Crewe to keep producing parts for the SZ range, Flying Spares are committed to money.