3Rd Interim Report January – September 2015 Lufthansa Group Overview
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Magisterarbeit / Master's Thesis
MAGISTERARBEIT / MASTER’S THESIS Titel der Magisterarbeit / Title of the Master‘s Thesis Wahrnehmung und Bewertung von Krisenkommunikation Eine Untersuchung am Beispiel des Flugzeugunglücks der Lufthansa-Tochter Germanwings am 24. März 2015 verfasst von / submitted by Raffaela ECKEL, Bakk. phil. angestrebter akademischer Grad / in partial fulfilment of the requirements for the degree of Magistra der Philosophie (Mag. phil.) Wien, 2016 / Vienna, 2016 Studienkennzahl lt. Studienblatt / degree programme code as it appears on the student record sheet: A 066 841 Studienrichtung lt. Studienblatt / degree programme as it appears on the student record sheet: Publizistik- und Kommunikationswissenschaft Betreut von / Supervisor: Univ.-Prof. Dr. Sabine Einwiller Eidesstattliche Erklärung Ich erkläre hiermit an Eides statt, dass ich die vorliegende Arbeit selbstständig und ohne Benutzung anderer als der angegebenen Hilfsmittel angefertigt habe. Die aus fremden Quellen direkt oder indirekt übernommenen Gedanken sind als solche kenntlich ge- macht. Die Arbeit wurde bisher in gleicher oder ähnlicher Form keiner anderen Prü- fungsbehörde vorgelegt und auch noch nicht veröffentlicht. Wien, August 2016 Raffaela Eckel Inhaltsverzeichnis 1 Einführung und Problemstellung ......................................................................................... 1 1.1 Theoretische Hinführung: Beitrag der Wissenschaft zu einer gelungenen Krisenkommunikation.................................................................................................... 2 1.2 -
Thy Investor Relations
TURKISH AIRLINES 1Q’19 Results Summary 1 Key Financial Data IFRS16 2017 2018 Change (USD mn) 1Q'18 1Q'19 Change Impact 10.958 12.855 17,3% Revenue 2.763 2.768 0,2% - 9.403 10.918 16,1% Passenger Revenue 2.303 2.275 -1,2% - 1.317 1.647 25,1% Cargo Revenue 386 406 5,2% - 794 1.169 47,2% Net Operating Profit / Loss 3 -203 - +9 1.022 1.191 16,5% Profit From Main Operations 41 -150 - +9 223 753 237,7% Net Income -86 -229 - -4 2,0% 5,9% 3,8 pt Net Income Margin -3,1% -8,3% -5,2 pt - 3.017 3.349 11,0% EBITDAR 528 358 -32,1% +5 27,5% 26,0% -1,5 pt EBITDAR Margin 19,1% 12,9% -6,2 pt - 2 Revenue Development (1Q’18 vs 1Q’19) (mn USD) Cargo and Other Load Factor Pax RASK Revenue (Ex- Volume Currency (Ex-Currency, Ex- Currency) -13 L/F) +51 +54 -192 +105 2.275 2.303 Passenger (%-1) Cargo (%5) 386 406 Other (%18) 74 87 ∑ 2.763 Total Revenue (%0) ∑ 2.768 1Q’18 1Q’19 3 Unit Revenue Development RASK (USc) %1,8 %10,9 6,30 6,44 6,01 5,90 5,81 5,56 1Q'18 1Q'19 1Q'19 ex-currency 2017 2018 2018 ex-currency R/Y (Usc) %5,3 %9,3 7,50 7,22 7,32 6,86 6,66 6,87 1Q'18 1Q'19 1Q'19 ex-currency 2017 2018 2018 ex-currency R/Y: Revenue Yield : Passenger Revenue / RPK (Scheduled and Unscheduled) RASK: Passenger and Cargo Revenue / ASK* (Scheduled and Unscheduled) *ASK value is adjusted for cargo operations. -
Crisis Communication
Crisis communication The case of the airline industry during the COVID-19 pandemic Marlies Nittmann Supervisor: Robert Ciuchita Department of Marketing Hanken School of Economics Helsinki 2021 i HANKEN SCHOOL OF ECONOMICS Department of: Type of work: Marketing Master’s Thesis Author: Date: 31.3.2021 Marlies Nittmann Title of thesis: Crisis Communication: The case of the airline industry during the COVID-19 pandemic Abstract: Due to the increasing frequency of crises and the diversification of their causes, a wide range of research has been completed in this field. However, the crisis communication literature has not yet thoroughly covered the topic of public health crises and the corporate communication during such a global event. Further, examples of crisis communication used by companies in particular industries are limited. Therefore, this thesis studies the crisis communication literature to receive a better understanding of the theory before looking at the corporate communications from four European airline companies. A comparative case study approach is used in order to receive an insight into the communication strategies applied by the aviation industry during a pandemic. A quantitative study is conducted, and the web pages, newsletters and press releases are analysed. Based on the conducted research, six main topics of communication are established and compared to the previous findings of the literature. Even though the four case companies share similar information with their stakeholders, they differ in the way they approach the messages, how they communicate and when they engage with their stakeholders. This study adds to the crisis communication literature focusing on public health crises, such as the COVID-19 pandemic, as well as to the literature covering crisis communication in the aviation industry. -
Aerosafety World November 2009
AeroSafety WORLD DOUSING THE FLAMES FedEx’s automatic system CRM FAILURE Black hole approach UPSET TRAINING Airplane beats simulators IASS REPORT 777 power rollback, more TRAGEDY AS INSPIRATION JAPAN Airlines’ safeTY CENTER THE JOURNAL OF FLIGHT SAFETY FOUNDATION NOVEMBER 2009 “Cessna is committed to providing the latest safety information to our customers, and that’s why we provide each new Citation owner with an FSF Aviation Department Tool Kit.” — Will Dirks, VP Flight Operations, Cessna Aircraft Co. afety tools developed through years of FSF aviation safety audits have been conveniently packaged for your flight crews and operations personnel. These tools should be on your minimum equipment list. The FSF Aviation Department Tool Kit is such a valuable resource that Cessna Aircraft Co. provides each new Citation owner with a copy. One look at the contents tells you why. Templates for flight operations, safety and emergency response manuals formatted for easy adaptation Sto your needs. Safety-management resources, including an SOPs template, CFIT risk assessment checklist and approach-and-landing risk awareness guidelines. Principles and guidelines for duty and rest schedul- ing based on NASA research. Additional bonus CDs include the Approach and Landing Accident Reduction Tool Kit; Waterproof Flight Operations (a guide to survival in water landings); Operator’sMEL Flight Safety Handbook; item Turbofan Engine Malfunction Recognition and Response; and Turboprop Engine Malfunction Recognition and Response. Here’s your all-in-one collection of flight safety tools — unbeatable value for cost. FSF member price: US$750 Nonmember price: US$1,000 Quantity discounts available! For more information, contact: Namratha Apparao, + 1 703 739-6700, ext. -
Air Transport Industry Analysis Report
Annual Analyses of the EU Air Transport Market 2016 Final Report March 2017 European Commission Annual Analyses related to the EU Air Transport Market 2016 328131 ITD ITA 1 F Annual Analyses of the EU Air Transport Market 2013 Final Report March 2015 Annual Analyses of the EU Air Transport Market 2013 MarchFinal Report 201 7 European Commission European Commission Disclaimer and copyright: This report has been carried out for the Directorate General for Mobility and Transport in the European Commission and expresses the opinion of the organisation undertaking the contract MOVE/E1/5-2010/SI2.579402. These views have not been adopted or in any way approved by the European Commission and should not be relied upon as a statement of the European Commission's or the Mobility and Transport DG's views. The European Commission does not guarantee the accuracy of the information given in the report, nor does it accept responsibility for any use made thereof. Copyright in this report is held by the European Communities. Persons wishing to use the contents of this report (in whole or in part) for purposes other than their personal use are invited to submit a written request to the following address: European Commission - DG MOVE - Library (DM28, 0/36) - B-1049 Brussels e-mail (http://ec.europa.eu/transport/contact/index_en.htm) Mott MacDonald, Mott MacDonald House, 8-10 Sydenham Road, Croydon CR0 2EE, United Kingdom T +44 (0)20 8774 2000 F +44 (0)20 8681 5706 W www.mottmac.com Issue and revision record StandardSta Revision Date Originator Checker Approver Description ndard A 28.03.17 Various K. -
2015 REVIEW • Ryanair Introduces Direct Flights from Larnaka to Brussels
2016 REVIEW SPONSORED BY: 1 www.atn.aero 2015 REVIEW • Ryanair introduces direct flights from Larnaka to Brussels JANUARY 4/1/2016 14/1/2016 • Etihad Airways today launched fresh legal action in a bid to overturn a German court’s decision to revoke the approval for 29 of its • Genève Aéroport welcomed a total of nearly 15.8 million passengers codeshare flights with airberlin in 2015 • ALTA welcomes Enrique Cueto as new President of its Executive 5/1/2016 Committee • Spirit Airlines, Inc. today announced Robert L. Fornaro has been appointed President and Chief Executive Officer, effective immediately 6/1/2016 • FAA releases B4UFLY Smartphone App 7/1/2016 • The International Air Transport Association (IATA) announced it is expanding its activities to prevent payment fraud in the air travel industry • Boeing delivered 762 commercial airplanes in 2015, 39 more than the previous year and most ever for the company as it enters its centennial year • Rynair become the first airline to carry over 100m international Source: LATAM customers in one year • American Airlines and LATAM Airlines Group are applying for • BOC Aviation orders 30 A320 Family regulatory approval to enter into a joint business (JB) to better serve their customers • Bordeaux Airport 2015 review: Nearly 5,300,000 passengers in 2015: growth of +7.6% 15/1/2016 • Etihad Airways today welcomed the ruling by the higher administrative 8/1/2016 court in Luneburg reversing an earlier judgment and allowing it to • The European Commission has approved under the EU Merger continue operating -
Occupation, Environment, and Mental Health
Occupation, Environment, and Mental Health The Harvard community has made this article openly available. Please share how this access benefits you. Your story matters Citable link http://nrs.harvard.edu/urn-3:HUL.InstRepos:37945632 Terms of Use This article was downloaded from Harvard University’s DASH repository, and is made available under the terms and conditions applicable to Other Posted Material, as set forth at http:// nrs.harvard.edu/urn-3:HUL.InstRepos:dash.current.terms-of- use#LAA Occupation, Environment, and Mental Health Alexander Chu Wu A Dissertation Submitted to the Faculty of The Harvard T.H. Chan School of Public Health in Partial Fulfillment of the Requirements for the Degree of Doctor of Science in the Department of Environmental Health Harvard University Boston, Massachusetts May, 2018 Dissertation Advisor: Dr. Marc G. Weisskopf Alexander Chu Wu Occupation, Environment, and Mental Health ABSTRACT Despite a decades-old call for better understanding of the role of environmental pollutant influences on mental health, a comprehensive review of the literature on non-occupational exposures to environmental pollutants and adult mental health has not been performed. Second, the Germanwings Flight 9525 crash has brought the sensitive subject of airline pilot mental health to the forefront in aviation. Third, scientists use biomarkers to evaluate metal exposures. One biomarker, toenails, is easily obtained and minimally invasive, but less commonly used as a biomarker of exposure. Their utility will depend on understanding characteristics of their variation in a population over time. Fourth, toenails are less commonly used as a biomarker of exposure and has not been evaluated on its relationship with psychiatric outcomes; particularly depression and anxiety. -
EU Ramp Inspection Programme Annual Report 2018 - 2019
Ref. Ares(2021)636251 - 26/01/2021 Flight Standards Directorate Air Operations Department EU Ramp Inspection Programme Annual Report 2018 - 2019 Aggregated Information Report (01 January 2018 to 31 December 2019) Air Operations Department TE.GEN.00400-006 © European Union Aviation Safety Agency. All rights reserved. ISO9001 Certified. Proprietary document. Copies are not controlled. Confirm revision status through the EASA-Internet/Intranet. An agency of the European Union Page 1 of 119 EU Ramp Inspection Programme Annual Report 2018 - 2019 EU Ramp Inspection Programme Annual Report 2018 - 2019 Aggregated Information Report (01 January 2018 to 31 December 2019) Document ref. Status Date Contact name and address for enquiries: European Union Aviation Safety Agency Flight Standards Directorate Postfach 10 12 53 50452 Köln Germany [email protected] Information on EASA is available at: www.easa.europa.eu Report Distribution List: 1 European Commission, DG MOVE, E.4 2 EU Ramp Inspection Programme Participating States 3 EASA website Air Operations Department TE.GEN.00400-006 © European Union Aviation Safety Agency. All rights reserved. ISO9001 Certified. Proprietary document. Copies are not controlled. Confirm revision status through the EASA-Internet/Intranet. An agency of the European Union Page 2 of 119 EU Ramp Inspection Programme Annual Report 2018 - 2019 Table of Contents Executive summary ........................................................................................................................................... 5 1 Introduction -
Task Force on Measures Following the Accident of Germanwings Flight 9525 Final Report
Task Force on Measures Following the Accident of Germanwings Flight 9525 Final Report Page 1 of 19 © European Aviation Safety Agency. All rights reserved. ISO9001 Certified. Proprietary document. Copies are not controlled. Confirm revision status through the EASA-Internet/Intranet. An agency of the European Union Table of Contents 1 Executive Summary ................................................................................................................................... 3 2 Introduction ............................................................................................................................................... 5 3 Cockpit Doors – Safety and Security .......................................................................................................... 6 3.1 2-persons-in-the cockpit recommendation ....................................................................................... 6 3.2 Cockpit door manual lock .................................................................................................................. 8 4 Aeromedical Checks .................................................................................................................................. 8 4.1 The initial and continuous assessment of pilots ............................................................................... 8 4.2 Drugs and alcohol testing ................................................................................................................ 11 4.3 The aero-medical examiner framework ......................................................................................... -
Can Lufthansa Successfully Limit Its Liability to the Families of the Victims of Germanwings Flight 9525 Under the Montreal Convention?
航空宇宙政策․法學會誌 第 30 卷 第 2 號 논문접수일 2015. 12. 6 2015년 12월 30일 발행, pp. 279~310 논문심사일 2015. 12. 20 게재확정일 2015. 12. 26 Can Lufthansa Successfully Limit its Liability to the Families of the Victims of Germanwings flight 9525 Under the Montreal Convention? 71) Ronnie R. Gipson Jr.* Contents Ⅰ. Introduction Ⅱ. Background Ⅲ. The Montreal Convention Applies to the Germanwings Accident Ⅳ. The United States Cannot Serve as a General Forum for Claims Under the Montreal Convention Ⅴ. Montreal Convention Article 17 Ⅵ. Conclusion * Ronnie R. Gipson Jr. is an Assistant Professor of Law in the Global Law Department of Soongsil University in Seoul where he teaches comparative US law courses for Civil Procedure, Criminal Procedure, Constitutional Law, and Aviation & Aerospace Law. Professor Gipson received his B.A. from Texas A & M University and his J.D. from the University of San Francisco- School of Law. While in law school, Professor Gipson externed for the Honorable Maria-Elena James, Chief Magistrate Judge for the U.S. District Court in the Northern District of California. After law school, Professor Gipson represented clients in multi-party complex and class action litigation as well as a variety of clients at different levels in the aviation industry. He has written law review articles focusing on progressive changes in aviation law. The focus of his first law review article is closely connected to pending legislation that is presently working its way through the U.S. Congress. Professor Gipson contributed to creating the legislation that seeks to create statutory immunity for federal appointee examiners. 280 航空宇宙政策·法學會誌 第 30 卷 第 2 號 Ⅰ. -
Communication and Adequacy of Crisis Management: Lessons from The
Running head: CRISIS MANAGEMENT CONCERNING GERMANWINGS 4U9525 INCIDENT 1 COMMUNICATION AND ADEQUACY OF CRISIS MANAGEMENT: LESSONS FROM THE CRASH OF GERMANWINGS FLIGHT 4U9525 Berit Kirmse University of Twente, Faculty of Behavioural, Management and Social Sciences CRISIS MANAGEMENT CONCERNING GERMANWINGS 4U9525 INCIDENT 2 Table of contents Abstract Introduction Analysis and Methodology 2. Theory and Hypothesis 2.1 Independent variable 2.2 Dependent variable 2.2.1 Crisis Communication and Blame games 2.3 Moderating variable 2.3.1 Collaboration of stakeholders 2.4 Mediating variable 2.4.1 Degree of deviation from norms 3. The crash of Germanwings flight 9525 3.1 Germanwings flight 9525 3.2 Stage 1 – The time leading up to the crash 3.3. Stage 2 – immediate reactions on the 24th of March 2015 3.4 Stage 3 – the first days following the crash 3.5. Stage 4 – The aftermath of the crash 4. Analysis 4.1 Crisis communication and blame games 4.2 National politicization 4.3 Collaboration of stakeholders CRISIS MANAGEMENT CONCERNING GERMANWINGS 4U9525 INCIDENT 3 4.4 Degree of deviation from norms 4.5 The adequacy of crisis management 8. Conclusions CRISIS MANAGEMENT CONCERNING GERMANWINGS 4U9525 INCIDENT 4 Abstract Whenever an unexpected event of high uncertainty threatens core values of a society (Arjen Boin & McConnell, 2007), crisis management becomes an indispensable job for leaders around the world. Extracting key lessons from the diverse research on crisis, this paper takes on a unique whereas practically oriented approach, scrutinizing crisis management in the immediate aftermath of the crash of Germanwings flight 9525.At different points in time, this approach aims to explain regularities subjected to different mechanisms embedded in a case-specific context. -
The Requirements for New Tools for Use By
Article The Requirements for New Tools for Use by Pilots and the Aviation Industry to Manage Risks Pertaining to Work-Related Stress (WRS) and Wellbeing, and the Ensuing Impact on Performance and Safety Joan Cahill 1,*, Paul Cullen 1, Sohaib Anwer 2, Keith Gaynor 3 and Simon Wilson 4 1 School of Psychology, Trinity College Dublin, Dublin 2, Ireland; [email protected] 2 School of Mathematics & Statistics, University College Dublin, Co., Dublin 4, Ireland; [email protected] 3 School of Psychology, University College Dublin, Co., Dublin 4, Ireland; [email protected] 4 School of Computer Science & Statistics, Trinity College Dublin, Dublin 2, Ireland; [email protected] * Correspondence: [email protected] Received: 12 May 2020; Accepted: 29 June 2020; Published: 6 July 2020 Abstract: Work is part of our wellbeing and a key driver of a person’s health. Pilots need to be fit for duty and aware of risks that compromise their health/wellbeing. Recent studies suggest that work-related stress (WRS) impacts on pilot health and wellbeing, performance, and flight safety. This paper reports on the advancement of new tools for pilots and airlines to support the management of WRS and wellbeing. This follows from five phases of stakeholder evaluation research and analysis. Existing pre-flight checklists should be extended to enable the crew to evaluate their health and wellbeing. New checklists might be developed for use by pilots while off duty supporting an assessment of (1) their biopsychosocial health status and (2) how they are coping. This involves the advancement of phone apps with different wellness functions.