Environmental Management Plan

Loan 2860 (SF) Updated July – 10.07.2015

ARM: Water Supply and Sanitation Sector Project – Additional Financing Improvement of Water Supply Systems in Oshakan, Voskevaz, Voskehat and Ferik Villages

Prepared by the Armenian Water and Sewerage Closed Joint Stock Company (AWSC) for the Asian Development Bank.

The environmental management plan is a document of the borrower. The views expressed herein do not necessarily represent those of ADB’s Board of Directors, Management, or staff, and may be preliminary in nature. Your attention is directed to the “terms of use” section of this website.

In preparing any country program or strategy, financing any project, or by making any designation of or reference to a particular territory or geographic area in this document, the Asian Development Bank does not intend to make any judgments as to the legal or other status of any territory or area.

ASIAN DEVELOPMENT BANK FUNDED

WATER SUPPLY AND SANITATION SECTOR PROJECT - ADDITIONAL FINANCING

Date of preparation - 2013 Updated July - 10.07.2015

SUBPROJECT I IMPROVEMENT OF ARMAVIR REGION SETTLEMENTS WATER SUPPLY SYSTEMS

L2860-ICB-1-01/1 IMPROVEMENT OF WATER SUPPLY SYSTEMSIN OSHAKAN, VOSKEVAZ, VOSKEHAT AND FERIK VILLAGES

ENVIRONMENTAL MANAGEMENT PLAN updated

TABLE OF CONTENTS

1. BACKGROUND OF THE PROJECT ...... 4

2. ENVIRONMENTAL AND SOCIAL SAFEGUARD DOCUMENTS ...... 4

3. INTRODUCTION ...... 4

4. SCOPE OF WORKS...... 5

4.1. Description of existing water supply systems ...... 5

4.2.Description of proposed rehabilitation works ...... 6

5. BASELINE ENVIRONMENTAL CONDITIONS ...... 7

5.1 Geographic location and climate of Oshakan, Voskevaz, Voskehat and Ferik villages of Aragatsotn region ...... 7

5.2 Biodiversity ...... 8

6. ENVIRONMENTAL AND SOCIAL IMPACTS ...... 9

7. ENVIRONMENTAL IMPACT MITIGATION MESUERES ...... 10

8. INSTITUTIONAL FRAMEWORK OF ENVIRONMENTAL MANAGEMENT ...... 11

9. GRIEVANCE MECHANISM FOR AFFECTED PUBLIC ...... 14

10. ENVIRONMENTAL MANAGEMENT PLAN ...... 15

LIST OF APPENDICES

APPENDIX 1. ENVIRONMENTAL MANAGEMENT MATRIX ...... 16

APPENDIX 2. FIELD VISITS CHECKLIST ...... 18

APPENDIX 3. COMPLAINTS LOG ...... 21

APPENDIX 4. UNANTICIPATED IMPACT / SIGNIFICANT INCIDENT / ACCIDENT NOTICE ..... 22

APPENDIX 5. EMISSIONS / AMBIENT MONITORING FORM ...... 23

APPENDIX 6. LIST OF PARTICIPANTS OF ENVIRONMENTAL CONSULTATIONS ...... 24

LIST OF ABBREVIATIONS

RA – Republic of Armenia RA MoNP – RA Ministry of Nature Protection RA MoH - RA Ministry of Healthcare RA MoT&C – RA Ministry of Transport and Communication RA MoC – RA Ministry of Culture JV – Joint Venture LSGB- Local Self-Governmental Bodies EIA – Environmental Impact Assessment AWSC ADB PMU–Armenian Water and Sewage Company/ Project Management Unit of Asian Development Bank EMP - Environmental Management Plan IEE- Initial Environmental Examination DD - Detail Design

1. BACKGROUND OF THE PROJECT

WSSP Project will improve public health and environment for about 400,000 people (households and other consumers) living in 18 towns and up to 92 villages1 through safe, reliable and sustainable water supply. The outcome of the Project is improved access to safe, reliable, and sustainable WSS services managed on commercial principles and environmentally sound practices. The Project will also support poverty reduction by (i) reducing the incidence of waterborne diseases and costs of medical care; (ii) improving the time poverty of women due to labor intensive housework such as water collection, which may allow them to participate more in social and economic activities; (iii) providing safer and more reliable water supply; and (iv) improving the quality of life of households in all the project towns and villages by improving their access to safe and sustainable drinking water. Similar to the original WSSP, the Additional Financing Project will fund two project components which include: (i) municipal infrastructure rehabilitation and improvement; and (ii) management improvement and development which include gender features.

2. ENVIRONMENTAL AND SOCIAL SAFEGUARD DOCUMENTS

In accordance with the ADB Environmental policy (2002), the Subproject is ranked to B category, which does not need extended EIA. According to the RA law on “Environmental Impact Assessment and Expertise” (issued on June 21, 2014) and the RA Government decree on “The activities subject to expertise of environmental impact” (N-193, 30 March 1999), this design documentation, which summarizes the types of activities planned under the sub-project, is not subject to environmental impact assessment and expertise, based on the insignificant impact of the planned activity on the environment. As a B Category Project ADB Policy requires development of Initial Environmental Examination/ IEE report for each Subproject and site specific Environmental Management Plan/EMP (separate report for each of the subprojects).

3. INTRODUCTION The very report is developed for the Subproject on the Improvement of W&W Systems in Oshakan, Voskevaz, Voskehat and Ferik villages of Aragatsotn region, the design of which has been performed by the JV of HGSN and JINJ LLCs. The Water supply systems rehabilitation involves activities on reconstruction and repair of water distribution systems, as well as construction of new water pipelines, regulating and water measuring junc.

As a result of the construction work implementation, as well as further operation and maintenance of the water supply systems there might be undesirable negative impacts on the environment.

1 The number of towns and villages may change subject to further detailed assessments. It is expected that the impacts during construction work implementation will be the least and temporary, probably involving vegetation cut, soil erosion, air and water resource pollution by lubricants, household and construction waste.

At the Operation Stage the environmental impact, the main reason of which might be improper execution of operation requirements, will decrease.

The improvement activities will be considered environmentally friendly in case of water resource conservation, as well as rational and steady use.

The social and economic effect as a result of water supply system improvement are expected to be long-term, mostly positive, excluding potable and waste waters mix, minimization of water pollution risk, prevention and exclusion of infection disease agents penetration into potable water, as well as water supply extension, providing steady water supply and rational water use.

The EMP Part 5 introduces description of possible impacts and facilitating measures required during different stages of Water Supply Systems Rehabilitation Project.

 Designing stage

The design works on water systems have been performed by the JV of HGSN and JINJ, which has been selected as a Consultant who provides services on civil works and public awareness campaign within the framework of “Water Supply and Sanitation Sector Project – Additional Financing”. The EMP includes articles on climatic conditions, relief, natural soil types, hydrology and biodiversity of the very package, requirements on obtaining the RA MoNP and other Ministries’ agreements, as well asfulfillment of executive parties’ contractual commitments during all stages. The Design documentation includes adequate environmental and social articles and separateMatrix of the very EMP Subproject. The Project Consultant is in charge to follow the appropriate statements of the RA Environmental and social legislation, as well as ADB instructions and strategy requirements.

 Construction stage

The list of measures required to mitigate the environmental impact during construction stage is separately provided in the EMP matrix (Appendix 1).

 Operation Stage

The Contractor should strictly follow the requirements on environmental impact mitigation measures, which are involved in the EMP.

During the Construction Stage the Operation should be performed in accordance with the Operational Rules and Standards.

4. SCOPE OF WORKS 4.1. Description of existing water supply systems The total length of water supply distribution network in Oshakan, Voskevaz, Voskehat and Ferik rural communities is about 50 km, which is fed through the ground springs of Ashtarak region. The water supply of Oshakan community is mainly performed through DN300mm conduit running to the village from 500 m3 DRR. A number of north-eastern areas are fed through DN250 mm water main Kheres.

The water supply of Voskevaz community is performed through 150 mm diameter steel pipes fed through 2x500 m3DRRs.

Voskevaz water supply is mainly performed through 500 m3 DRR with pump station and 80m3 capacity reservoir fed from DN 500mm conduit Bazmaghbyur by gravity.

The water supply pipelines of the settlements are in poor condition. The inner network is laid with steel pipes which are corroded. The most of the settlements distribution pipelines are deteriorated causing significant leakages. Non-counted water of the abovementioned communities makes about 88%. The system consumed water recording is not performed completely.

In 2010 within the framework of “Improvement of W&W systems of the RA settlements” Project funded by ADB there were performed some works, partially, reconstruction of reservoirs and coming out of them conduits, distribution system pipelines and valve junc.

4.2.Description of proposed rehabilitation works The very Subproject aims at rehabilitation of water supply system of Oshakan, Voskevaz, Voskehat and Ferik rural communities, providing the inhabitants with safe potable water and improving water distribution and accounting systems.

Population number in Oshakan, Voskevaz, Voskehat and Ferik villages, according to 01.01.2012, makes 12030 in total. The clients total number in the rural communities is 2469.

Taking into account the population prospective growth by 2040, assuming 0.43% annual growth, the rural communities dwellers number is supposed to be 13335 men.

For the settlements, considering also the leakages, the mean daily water demand rate is assumed to be 200 l/day per man.

The average hourly discharge of maximal daily water demand of the rural communities makes

Qav..h=117.4 l/sec.

Based on the technical and economical calculations done in the Preliminary Design, as well as submitted justifications, in the Detailed Design there have been developed activities on the water supply rehabilitation.

By the very Detailed Design the works designed for the improvement of water supply system in Oshakan, Voskevaz, Voskehat and Ferik rural communities are as follows:

 Construction of de50-de200 diameter 42641 lm long polyethylene pipelines

 Construction of valve junc. – 49 sets  Construction of private house connections - 24310 lm

 Installation of private houses water metering junc. - 2192 sets

The aggregative indexes of the designed works in the Subproject rural communities are introduced in Table 1 Table 1

Works M/U

Total Ferik v.

Oshakan v.

Voskehat v.

Voskevaz v.

Reconstruction of de50-de200 diameter polyethylene pipeline of lm 15,000 3,700 20,900 3,041 42,641 water supply internal system Testing, washing, disinfection of lkm 15 3.7 20.9 3.9 43.5 the abovementioned system

Construction of valve junc. set 20 9 14 6 49 Construction of private houses lm 8,580 1,350 13,550 830 24,310 connections Installation of private houses set 700 104 1,300 88 2,192 water metering junc.

According to the agreement between the Contractor, Consultant and rural communities, the mentioned beneath works should be implemented by the construction completion, in spite of the pipeline diameter and its function.

1. To restore the asphalt concrete pavement of roads which were previously in favorable condition, providing the same cover quality,

2. To perform backfilling of the trenches in the destroyed and half-destroyed streets paved with asphalt concrete, then 10-15 cm gravelling with compaction.

5. BASELINE ENVIRONMENTAL CONDITIONS 5.1 Geographic location and climate of Oshakan, Voskevaz, Voskehat and Ferik villages of Aragatsotn region The studied area of Aragatsotn region area is situated premountain zone where the relief is slightly steep, not so hilly, somewhere partioned by small ravines. The settlements are 3-5 km far south-west from Ashtarak town, and 20-22 km far from Yerevan. The regional center is Ashtarak town.

The climate of the studied area is acutely continental characterized by hot summerand rather cold winter. The site air average annual temperature is +9,1C, and absolute minimal temperature reaches +38C. The average annual atmospheric rainfalls make 447mm, the maximal 715 mm. In winter the snow average cover reaches 28 cm, the maximal – 68 cm. The ground freezing maximal depth is 79 cm. The air average many-year relative humidity makes 62%. The wind average annual velocity is 28m/sec.

The northern part of the area boarders on the south lower slopes of Aragatsmountain, where the geological structure contains Armenian Upland volcanic formations. Among exogenic phenomena there are surface erosion, change and deepening of the gullies formed due to the rainfall permanent and temporary flows, and some techno-genic phenomena, etc.

The inhabited part of the studied area is situated at 950-1100m elevation marks.

5.2 Biodiversity The most area lands are under agriculture use with the exception of some little “islands” of wild nature. The lands soil is commonly brown and semi-desert type.

From the geo-morphological aspect the area represents a hilly lava covered plateau with common scoria wedges and gorges. It is situated within the Kasakh River basin where the relief is commonly channeled by pre-mountainravines.

The area geological structure represents the Armenian Upland Upper Pliocene volcanic deposits. The rocks are of Quaternary period represented by basalts, dacites, tuffs and theirclastic sediments. Since the volcanic formations are subject to intensive weathering, with typical strong fracturing, the ground watersare infiltrated rather deep - at 15-20m depth.

There are no negative physical and geological phenomena within the area. The region is situated in 9 magnitude seismicity zone.

Flora The plant species of the studied areas are introduced by the typical of Aparan and Erevan florisic region vegetation types, that is meadow, steppe and semi-desert types.

From the true grasses (Poaceae) the couch grass (Phleum sp.), bluegrass (Poa sp.), fescue grass (Festuca sp.) are widely spread, mainly Artemisia fragransformation. The steppe species are introduced byfeather-grass, fescue-grass andvegetative formations, with prevalence of Festucavalesiaca, Prairie June Grass (Koeleriacristata), Stipatirsa, etc. There is also observed significant presence of thyme species, Festucaovina, low sedge, etc. Besides, there are also occurPlantago(plantain), Tragopogon, Taracsacum(dandelion), Betonica (betony), Vicia(vetch), Trifolium (shamrock), Cirsium(thistle), Euphorbia (spurge), Papaver (poppy), and from the bush species: Rosa (dog rose), Paliurus (jujube), Acantholimon (prickly thrift).

From the tree species there occurpoplar (Populus), acacia (Robinia), maple (Acer), mulberry (Morus), wild apricot (Armeniaca), hawthorn tree(Crataegus), willow-leafed pear (Pyrussalicifolia), common and Caucasian Ash (Fraxsinus excelsior, F.oxycarpa), spirea(Spiraeacrenata), Berberisorientalis, Cotoneaster integerrima, Loniceraiberica, Jasminumfruticans, Ulmus, Prunus, Elaeagnus, willow– Salix. Within the studied areas there also occur endangered species like Hohenackeriaexscapa (Stev.) K.-Pol, recorded in the new version of the RA Red Book.

Fauna In the studied area commonly occurred invertebrate species are locust species (Oedopodacoerulescensd), Oe. Miniata, Pholidopterasatunini, Scintharistanotabilis, Tmethisfestivus, Spingotus),crickets (Phytodrymadusa armeniaca), double-wing (Tomomyza araxana, Bombiluss chelkovnikovi) species, and from the scorpions only yellow species (Buttus caucasicus). From mammals there are widely spread hares (Lepuseuropaeus), foxes (Vulpesvulpes), and wolves (Canis lupus). The area widely spread rodents are mouse species (Muridae), especially common field vole (Microtinae).

From the bird species the widely spread are sparrow (Passeriformes) and falcon (Falconoformes) species.

From the creepers the typical for the studied areaspecies are Snake-eyed Lizard (Ophisopselegans), Strauch's (Eremiasstrauchi) and Transcaucasion (E.pleskei)racerunners, etc

6. ENVIRONMENTAL AND SOCIAL IMPACTS Due to the implementation of works aimed at the improvement of W&W systems of Oshakan, Voskevaz, Voskehat and Ferik villages the expected positive environmental and population health effects are as follows:  water resource protection and sustainable use,  excluding mixing of drinking, irrigation and sewerage water,  preventing, excluding penetration of infectious disease viruses into drinking water,  reduction of drinking water pollution hazard,  providing high drinking water quality,  improvement of health condition of population,  water loss reduction,  increasing duration of water supply to population,  introduction of water metering system,  increasing water consumption efficiency. IEE reveals that the implementation of works aimed at W&W systems improvement in Oshakan, Voskevaz, Voskehat and Ferik villages of Aragatsotn region will have no harmful effects on the selected for this purpose area - either landscape or flora and fauna. The probable negative effects might be mainly caused by construction works implementation, and expected to do little damage and be temporal. To prevent negative impacts, or facilitate them there have been developed facilitating measures which are involved into the EMP.

EMP is the integral part of bidding document and based on the IEE the expected negative impacts are as follows:  air pollution  noise  traffic and pedestrian roads damage and loading  soil erosion and soil eroding processes  environment pollution by construction and household waste  soil and water resources pollution by fuels and lubricants,  soil and water resources pollution by chlorine. Subproject implementation will have positive social effects directly improving the population life quality providing sustainable and reliable water supply and water resource rational use for about 11788 men.

7. ENVIRONMENTAL IMPACT MITIGATION MESUERES The probable harmful impacts on the environment and people’s health, caused by the works aimed at the W&W internal system improvement of Oshakan, Voskevaz, Voskehat and Ferik rural communities, depend on construction works of water pipeline trenches and pits for control and water measuring junc.

To prevent soil erosion processes the following measures are to be implemented on the inclined sites of the waterline route for retaining the inclinations, minimizing the time of any trenches and pits intended for regulating and water metering units leaving open. The inclinations should be retained to prevent soil erosion and intensive side erosion process nearby the rivers and tributaries. - After completion of construction works all sites are to be cleaned from construction waste providing initial condition of the area; - To recover the asphalt* - concrete coat of the busy streets providing its previous quality, - Provide graveling with compaction on the streets with damaged and half-destroyed asphalt- concrete pavement, as well as on earth roads *Note: The asphalt will be bought from specialized asphalt plant which is responsible for taking environmental impact mitigation measures. All asphalt plants function in accordance with RA Environmental legislation.

To prevent the topsoil layer damage, or landscape degradation, the topsoil should be hauled and stored on the assigned for it site, thereafter used for the areas restoration. The construction site should be cleaned from the household and construction waste providing the previous state of landscape. To exclude land and water resources pollution with fuels and lubricants, the latter must be stored on a sealed surface, away from water resources, plan use of special tanks for their storage, which will then be removed to special sites envisaged for re-treatment. To prevent environment pollution with construction and household waste, remove construction waste to corresponding landfill of the community, having in advance a contract agreement with the community heads or landfill operators. The excess soil resulted due to trenching are to be hauled to the allotted for them community site, having in advance a contract agreement with the community heads. As a result of the project, the disposal of old equipment and pipes as scrap metals is not anticipated. The old pipeline of internal system will be under operation until the end of construction works. At the moment when new pipeline considers ready (after being disinfected and tested), the old waterline will be cut-down and the new waterline will be put into operation. The old pipes will remain underground and no scrap metals will be generated. The old pipeline is the property2 of community and will remain under the discretion of community. After the completion of each construction phase the Contractor must organize disposal of construction waste to the sites allotted for the purpose of waste accumulation, according to the established order. To exclude land and water resources pollution with chlorine, the works for washing the water supply distribution network with chlorine should be organized according to calculations, providing

2 The Government Resolution N51 of 14 March, 1997 appropriate technical means, including chlorine discharge to surface water body or land area after washing the pipes according to the regime planned under the design. To reduce dust during the construction works, the construction site and roads are to be regularly watered and kept wet to exclude dust during wind and operating of machines. To prevent air pollution, closed/covered trucks are to be used during transportation of dusty construction material, In case it is impossible to avoid dust during the works, the workers shall be provided with protective masks. To prevent noise impact, night work in residential areas is to be limited, and usage of machines/equipment with extra noise is to be avoided; installation of silencers if needed. The construction equipment is to be examined on a regular basis and not allow the noise exceed the allowable standard. The workers operating equipment with over 85 dB noise shall be provided with protective devices (mufflers). To reduce disturbance to population because of overloaded roads safe area for trucks is to be provided; construction and household waste must not be accumulated and burnt on the construction site. Construction should be implemented by stages, providing adequate notice of construction activities to the population. The traffic flow should be regulated, if required, including set-up of road signs, safety tapes, temporary safety foot bridges as alternative walk way. Adequate street lighting should be provided in places when passers-by or entry by public is likely. To prevent hazards for workers and the population during the construction, the following must be implemented: fencing the construction site; control unauthorized persons’ access to the site; place warning signs in dangerous places; carry out regular examination of equipment by qualified staff, as well as make regular safety audits; provide first aid and safety training to construction team. Provide community participation in subproject design, which will minimize disruption to community social activities. Drinking water quality change: Environmental monitoring plan must include also control over water quality and residual chlorine level as well as hygiene and sanitation safety of drinking water. To provide potable water quality in Oshakan, Voskevaz, Voskehat and Ferik rural communities, the AWSC should perform routine sampling from the springs feeding the communities, testing the water for all criteria required by the MoH. Water quality monitoring is also performed by the State Hygiene Anti-Epidemic Inspectorateaccording to the document “Potable water. Requirements on water quality of centralized water supply systems. Sanitation rules and norms of quality inspection № 2-III-A2-1” (recorded on 28.12.2002), which specifies the potable water quality requirements, including the rules of quality inspection of water produced and supplied through water distribution systems to the residential areas. Since water disinfection is performed by chlorine, the monitoring of residual chlorine level is also of great importance.

8. INSTITUTIONAL FRAMEWORK OF ENVIRONMENTAL MANAGEMENT The organizational obligations for the proposed mitigating measures are distributed among the following agencies:  Executive agencies responsible for implementation of the measure. 1. For this special task the executive agency (HGSN Ltd and JINJ Ltd. joint venture) must provide in the design stage obtaining of all the required agreements and permits from corresponding state and local authorities, before tendering the construction works; - conclusion of environmental expert examination (if needed), - Agreement of the State Agency for Protection of Historical and Cultural Monuments, if impact is envisaged by the design. 2. The executive agencies in the construction stage (construction contractors) will be responsible for physical implementation of mitigating measures planned under the EMP, as well as for obtaining of all permits and agreements required during the construction implementation. Those are:  Agreements from the local self-governing authorities for the sites allotted for hauling construction wastes, garbage and soil disposal,  Permission of the Ministry of Culture, if historical and cultural or archaeological monuments are discovered accidently during the construction implementation. 3. Before commencement of the construction, the following permits and certificates must be obtained from PMU, if needed: - cadaster certificate on the land allotment; - Water use permit, if needed.  Controlling agencies responsible for supervising the executive units to provide implementation of the EMP measures by the latter

1. AWS CJSC/ADB PMU environmental specialist will be responsible for timely, due and reliable implementation of the works and measures under the EMP and SSEMP. The mentioned specialist will regularly visit the construction sites to provide due implementation of the measures aimed at work impact mitigation. During the visits the possible gaps will be identified and the infringements in implementation of mitigating measures will be discovered, in accordance with the site visits checklist (Appendix 2). The AWS CJSC/ADB PMU has the right also to require and check whether all permits are available and valid, all the measures and monitoring part under the EMP are implemented during the construction, in accordance with ADB guidelines and the RA environmental and social legislation. 2. HGSN LLC and JINJ LLC joint venture will also implement control of implementation of mitigating measures during the construction. The environmental specialist shall make visits to control the EMP and SSEMP implementation and assess the situation according to the Emissions/Ambient Inspection Monitoring Form (Appendix 5).

 State monitoring agencies responsible for observing the extent and efficiency of EMP implementation and making amendments in the project, if needed. The state monitoring agencies are as follows: - State Environmental Inspectorate under the Ministry of Nature Protection, RA - Public Health State Inspectorate under the Ministry of Healthcare, RA - The State Agency for Protection of Historical and Cultural Monuments, RA - The RA local self-governance bodies, - The RA Ministry of Transport and Communication. The sums of money envisaged for implementation of environmental measures included in the EMP and SSEMP are included in the detailed design. Implementation of mitigating measures for environmental impacts will be controlled regularly through visits to the construction sites. With the help of the specially developed check list the gaps and drawbacks will be discovered. In case of not implementing or infringing the implementation of the mitigating measures, after warning, the next payment will be terminated until the infringement is completely eliminated.

9. ENVIRONMENTAL CONSULTATIONS

During the meetings organized within the framework of public awareness campaigns, the Consultant presented the environmental and social impacts to the Subproject beneficiary and affected communites. To provide the presence of all beneficiaries, preliminary agreements were gained with the community head (heads of the villages), Water company staff, Public organizations functioning in Armavir region and other stakeholders. In Ferik village the meeting was held on April 14, during which the local population showed active participation. The meeting was held in the administrative center of the village involving participation of the head of the mentioned village, staff of the administrative centre, representatives of the council, housewives and elderly citizens (total - 15 people). Women and elderly people highly concerned in water supply system improvement showed active participation. The list of meeting participants of Ferik village is brought in Appendix 6. During the meetings the detailed design and works planned were introduced, after which the environmental specialist informed about the possible adverse environmental impacts which are summarized in the EMP. The latter is the description of the negative impacts on the environment, population health and safety of construction workers, which are possible during the subproject implementation in design, construction and operation stages. The list of the measures mitigating or preventing these possible negative impacts was also represented. The community residents were mainly concerned with the following possible problems arising during the construction works: - infringement of traffic and pedestrians normal regime because of trenches left open for a long time, as well as improper rehabilitation of roads after the construction, - hazardous situation for children and elders because of the absence of warning signs and not limiting the construction site entry with safety tapes, - pollution of the settlement with construction and household waste during the construction, failing to remove them after the construction, - long-term termination of water supply (sometimes for 1-2 days) during the construction.

After representing the EMP, the environmental specialist asked all communities’ residents to get acquainted in detail with the environmental management plan and during the construction follow implementation of the measures included in the plan. The environmental management plan was copied and disseminated among the meeting participants, as well as in the rural administrative centre.

Public consultation

v. Ferik

10. GRIEVANCE MECHANISM FOR AFFECTED PUBLIC A grievance mechanism for external stakeholders and affected public is a process focused mainly on receiving, evaluating, and addressing project-related grievances from affected communities at the level of the WSSSP. The grievance mechanism differ from other forms of dispute resolution (e.g. courts, administrative systems, etc.) in that it offers the advantage of a locally based, simplified, and mutually beneficial way to settle issues within the framework of the relationship between the WSSSP and the community. Properly designed and implemented grievance management processes can benefit both the WSSSP and communities by increasing the likelihood of resolving minor disputes quickly, inexpensively, and fairly with solutions that reasonably satisfy both sides without taking the grievances to other (formal) dispute resolution body. Grievance mechanisms can help to identify and resolve issues before they are elevated to formal dispute resolution methods, including the courts. For a grievance mechanism to function effectively, it is important to define the grievance processing structure and to assign responsibilities for the mechanism’s implementation and make them clear for the stakeholders. Contact details for questions, complains and recommendations from the external stakeholders of the WSSSP are as follows: Hot line 1 71 - AWSC Customers Support Calling Center, Investment Program Coordination Department Mrs. Lilit Hovhannisyan - Environmental and Social Impact Specialist Address 8a Vardanants blind alley, Yerevan 0010, Armenia Phone / Fax (+374 10) 542877 E-mail: [email protected] The Complaints Log form is provided in Appendix 3. The foremen of the construction sites should be provided with the Complaints Log to organize the registration of complaints. AWS CJSC customer service (hotline) employees also will register all the complaints. The focus of the grievance mechanism on the needs of affected communities is justified by the fact that they are directly, and in some cases significantly, affected during the project implementation but often lack viable options or capacity for raising their concerns through formal structures such as the courts. This is especially true for disadvantaged groups within communities. The WSSSP should periodically review the adequacy of the grievance process, with the participation of communities, and agree on modifications. The contact details will be provided in construction information posters and information leaflets distributed in the project affected communities during the public consultations. Questions and comments expressed during the public meetings will be recorded and addressed during the design and implementation of the WSSSP. A grievance mechanism will be available to allow an AP appealing any disagreeable decision, practice or activity arising from disturbance during the construction works. APs during public consultation will be fully informed of their rights and of the procedures for addressing complaints whether verbally or in writing during consultation, survey, and time of compensation. This can be obtained through by ensuring full participation and consultation with the APs, and by establishing extensive communication and coordination among the affected communities, the PMU and town or community heads. The below grievance mechanism does not limit the citizen’s right to submit the case to the court of law just in the first stage of grievance process.

11. ENVIRONMENTAL MANAGEMENT PLAN

The EMP and the SSEMP will be based on the results of IEE prepared by subproject and will include appropriate mitigation measures. EMP consists of two components: 1. Mitigation measures and institutional responsibilities for implementation; 2. Environmental monitoring. In case if an unanticipated environmental impact arises during the construction, the Table provided in Appendix 4. Unanticipated Impact / Significant Incident / Accident Notice will be filled up and attached to the varied orders. The Contractor should strictly follow the environmental mitigation measures prescribed in the EMP and SSEMP. The costs foreseen for the implementations of all the measures prescribed in the EMP and SSEMP are included the total value of the Contract. Notice on the failure to implement measures prescribed by the Technical Supervision Company (TSC) or the Client would be sent to the Contractor in written. After the Notice to Correct, the next recorded violation would trigger charging of liquidated damages in the amount of 0, 1% of the total value of the contract. The liquidated damages do not relieve the Contractor from remedying the violation. The recorded violation should be remedied in two working days period. Liquidated damages would be retained from the next Performance Certificate and after the completion of the construction activities the liquidated damages for the recorded violation will be retained from the Retention Money. In case of three liquidated damages the Contract could be terminated unilaterally. Above described remedies of EMP violation will be included in the contracts for provision of works concluded by AWSC under the W&W project.

APPENDIX 1. ENVIRONMENTAL MANAGEMENT MATRIX Works and possible Responsible Proposed mitigating measures Monitoring impacts bodies Civil works 1. Air pollution, noise - regularly water the construction site and streets/roads Daily site inspection Constructor, - limit night work in residential areas Consultant, PMU - Dust and noise during the avoid usage of machines/equipment with extra noise; installation construction works of silencers, if needed - provide safe area for trucks - do not accumulate and burn waste on the construction site - carry out construction by stages, awaring the population about construction activities

2.Soil and water pollution - On inclined waterline sites to carry out measures for retaining the Daily inspection Constructor,  Soil erosion and inclinations throughout Consultant, PMU erosion processes - Minimize the time leaving open the trenches and pits excavated construction and  Environment pollution for regulation and metering junctions operating stage. with construction - Rehabilitate damaged surfaces as soon as possible after Daily site inspection waste completion of construction activity, according to the design  Land and water - Store oil, fuels and lubricants on a sealed surface, away from resources pollution water resources with fuels and - Remove construction waste to corresponding landfill of the lubricants community, having in advance a contract agreement with the  Land water resources community heads or landfill operators pollution with chlorine - Organize works for washing the water supply distribution network with chlorine according to technical calculations providing adequate technical means - Implementation of chlorine discharge to surface water body or land area after washing the pipes, according to the regime planned under the design, MPV 3. Traffic overload - Provide road signs, by-pass or barricades, Daily supervision of Constructor, - Disturbance to population - Provide adequate street lighting on the sites, if necessary, construction site Consultant, PMU because of overloaded roads

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Works and possible Responsible Proposed mitigating measures Monitoring impacts bodies - Provide proper lighting where passers-by or entry by public is likely, - Provide community participation in subproject design, which will minimize disruption to community social activities

4. Health and Safety - Fencing the construction site Daily inspection Constructor, Hazards for workers and - Control unauthorized persons’ access to the site throughout Consultant, construction stage. population - Place warning signs in the right place in dangerous places PMU, Monthly inspection of - Population Carry out regular examination of equipment by highly qualified accident reports and staff, as well as make regular safety audits, complaints registering - Provide first aid and safety training to construction staff

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APPENDIX 2. FIELD VISITS CHECKLIST

Ը / D/M/Y

General / Subproject information

Տ / Location / Constriction contractor / Marz Design

, / / EEC Yes No N/A Required / / writen permissions consent on land acquisition Yes No N/A / assessment / of impact on cultural heritage Yes No N/A Construction

. / / written consent on disposal of Yes No N/A Required construction waste permissions / Yes No N/A . / written consent in case of sudden discovery of cultural heritage

Public awereness . / Yes No N/A / awareness of population regarding construction works according to the project design / / Yes No N/A community's participation in construction works according to the project design Safety / /, / Yes No N/A Safety of workers availability of safety uniforms (earflaps,mask) / ` Yes No N/A / regular study of equipment used for construction for safety matter

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և / Yes No N/A Safety of , population / Installation of road signs or fences, organization of a bypass during interrupted or limited traffic Management measures during construction

./ ./ / / regular sprinkling to area/construction site Yes No N/A / / Operation on . / availability of safe Yes No N/A area/construction place at the construction site for vehicles site և / . / Yes No N/A availability of storagefor oils and lubricants at the appropriate part of the construction site

Օ Temporary air pollution/dust / / use of cover for the vehicle Yes No N/A transporting construction waste / / moisturing of the construction site by water Yes No N/A Soil erosion / / soil Yes No N/A erosion prevention measures at the slope places according to the project design Փ / timely coverage / of holes by soil Yes No N/A . / / repair Yes No N/A of damaged surface after completion of construction works Water pollution և / / water pollution caused by fuel and lubricants Yes No N/A Խ / Yes No N/A / Leakage of chlorine after wash up of the pipes according to the scheduled regime. Noise close to settlements / , Yes No N/A

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/ implementation of the works during working hours, otherwise in projected manner

և Construction west disposal

և և / և Yes No N/A / transportation and disposal of construction and consumer waste in appropriate community landfill

Operation Խ / / / Correspondence of Yes No N/A Drinking water balance quantity of residual chlorine to the quality of pollution potable water

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APPENDIX 3. COMPLAINTS LOG COMPLAINT LOG SHEET Region, community, Subproject ______

Date of Method of the complaint Complaint solution State of the Does the complainant follow Complaint content complaint submission method /mitigation complaint through the process of the Notes (issue description) issue solution? acceptan (personally, by phone, activity sollution* by letter, by internet, Yes / No

t number Complain ce etc.) 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. * or (If closed, include date)

Filed by PMU Environmental Specialist:______

Date: ______

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APPENDIX 4. UNANTICIPATED IMPACT / SIGNIFICANT INCIDENT / ACCIDENT NOTICE

Corrective action required Date/ Location Description of incident/Impact including Assessment of results magnitude and control action taken at including deadline, of incident the time and lessons learned

Jointly signed by:

Site Supervision Engineer:______Date:______

Contractor:______Date:______

Appendices: (e.g. photographs, laboratory reports, etc.)

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APPENDIX 5. EMISSIONS / AMBIENT MONITORING FORM

Reason for Monitoring exceedence and Resolution Date / Measured % Parameter method / Result Performance standard corrective action status of location by equipment used Exceedence request if it is work previous CAR related

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APPENDIX 6. LIST OF PARTICIPANTS OF ENVIRONMENTAL CONSULTATIONS

v. Ferik

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