HOSPITALITY and LEISURE PROSPECTUS YOUR GATEWAY to a MORE FULFILLING CAREER

HOSPITALITY and LEISURE PROSPECTUS YOUR GATEWAY TO A MORE FULFILLING CAREER

www.advancedoncaster.co.uk 02 ADVANCE | Hospitality and Leisure Prospectus

WELCOME

Life’s full of choices – from entry level to in Doncaster with and choosing a career senior roles. In here companies that or changing your you will find stories are experiencing current job role can of the career paths of growth and increased be daunting. different people in all employment. These sorts of roles, some opportunities often This prospectus is an quite unexpected! come with a chance to enlightening view into Gaining experience in progress and train to the many options and this sector can open up reach your goals. Every routes that a career in a world of possibilities company needs and leisure and hospitality for future career wants to retain great can take you - literally development. employees – it is good for everyone’s future Leisure and Hospitality – I hope that you be is a booming sector inspired by some of the stories here.

Cheryl Williams MBE Director Yorkshire Wildlife Park

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CONTENTS

03 Welcome

05 Contents

06 - 07 What is the Hospitality and Leisure Sector

08 - 09 Find out why

10 Yorkshire Wildlife Park (YWP)

18 Doncaster Culture and Leisure Trust (DCLT)

24 Doncaster Racecourse and Exhibition Centre

30 Club Foundation Doncaster

40 Best Western Premier Mount Pleasant Hotel

48 Rossington Hall

52 Castle Park

58 McDonalds

64 Mitchells and Butlers

72 Flip Out

78 Hints and Tips

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WHAT IS THE HOSPITALITY AND LEISURE SECTOR

Hospitality and Leisure bars, hotels, leisure Many of the jobs within is a large, varied sector centres, food service, this sector offer the that includes a huge restaurants and many opportunity to work range of businesses, more. with customers face-to- such as visitor face as well as offering attractions, pubs and According to a wide range of careers UKHospitality (an behind the scenes organisation that too. So, whether it’s represents the industry), delivering a high-quality the sector is a major stay, a delicious meal or contributor to the UK a fun day out this sector economy, employing offers you the chance to show and grow your skills, whether it’s the beginning of your career or progression within the industry.

The exciting news is that Doncaster hosts an incredible variety 2.9 million people, and of businesses within generating £130bn in this sector ranging economic activity. The from world class visitor hospitality sector is attractions, luxurious the 3rd largest private hotels through to sector employer in the smaller independent UK, and equates to 10% restaurants, with so of all UK employment. much more in between.

07 FIND OUT WHY THE HOSPITALITY AND LEISURE SECTOR COULD BE FOR YOU

Doncaster Council’s some of Doncaster’s Advance team Hospitality and Leisure are working in employers and recruit collaboration some of local people in to their Doncasters Hospitality organisation. and Leisure employers to introduce you to If you are looking for the exciting career a challenge and the opportunities within opportunity to work this diverse and within this sector our rewarding sector. prospectus is packed with information, This prospectus offers a guidance and advice to sample of the fantastic inspire you to thrive in opportunities with your chosen career.

Each of our featured employers have their own specific ADVANCE | Hospitality and Leisure Prospectus

Each of our featured partners have their own specific employer sections to help you learn more about roles from work experience and apprenticeships to graduate programmes, progression or a change of direction

employer sections to help you learn more about their roles from work experience and apprenticeships to you become part the graduate programmes, Hospitality and Leisure progression or a sector. change of direction. Now, take a look further Take a look at our case within the prospectus studies and be inspired to discover a selection companies - there by real-life career of opportunities really is something for journeys and find out available from our everyone within this what amazing benefits highlighted businesses sector right on your are on offer when - and other similar doorstep!

Discover how your career can progress through the excellent support our partners provide.

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CASE STUDY YORKSHIRE WILDLIFE PARK

BUSINESS STATEMENT

It is our mission to create a dynamic, interactive experience and regional centre of excellence for the conservation of biodiversity globally and locally that is sustainable both for the environment and the business

To promote a wider understanding of the natural world and inspire generations to support and protect the world around them

WHY CHOOSE US different career opportunities, apart AS AN EMPLOYER from working with the animals. These include visitor services, Yorkshire Wildlife We are one of the retail, catering and Park is an exciting fastest growing corporate hospitality, and dynamic attractions in the events, education, environment with UK, celebrating our maintenance, a feel-good factor 10th Anniversary grounds, leisure and of conservation and in 2019. We are a cleaning, accounts and visitor experience. major employer in marketing. Doncaster, employing There are roles in BENEFITS OF approximately 270 staff many different WORKING members annually, departments and FOR US INCLUDE: also in-house training around 170 of which and development are full-time. The Park Yorkshire Wildlife opportunities, for is a centre of excellence Park has a fantastic those who show a for conservation, ethos for facilitating desire to progress education and visitor the development of and have ambition experience. its employees. With to grow within the major expansion organisation. Within Yorkshire plans underway, Wildlife Park, employees with the there are several right attitude and skills business streams have the opportunity and departments, for professional which offer many development within a diverse remit of business functions. Employees have

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access to excellent on-site welfare facilities including a new gym and a bespoke restaurant. In addition, employees receive a competitive remuneration package, admission to the Park and its facilities for their for progression within The YWP Academy immediate family and the organisation. provides training access to occupational opportunities to health services and Performance targets employees on a support. and standards variety of subjects, are outlined at including leadership FUTURE the beginning of and management PROGRESSION employment and development. OPPORTUNITIES ongoing management undertaken via an Professional appraisal system. development is encouraged from the outset with opportunities for career progression available to those employees who demonstrate a tenacity and aptitude

13 EMPLOYEE CASE STUDY although we all saw its CHERYL WILLIAMS MBE potential.

It is a very diverse role being a Director as you get involved in most things – but my core focus is Marketing and Communications in my day to day role. We’re busy all year round and my year is usually a few months in advance of everyone else due to forward planning. I’m thinking about Christmas in Park as Marketing the summer, Easter Manager. The role at Christmas and grew to encompass the summer and the Estate’s Hotel and Halloween at Easter. Golf Club. I learned People are always most We have to surprised that I don’t all that I know about animals from the Safari continually evolve in have any qualifications our brand, products in zoology, but I Park, over the 15 years that I worked there and messages. came into the unique and also a lot about Strategically, we have industry that is zoos the leisure industry to think several years and wildlife parks by a and destination in advance. Our work very different route. I management. is both outbound to studied languages at potential visitors and Manchester University In 2008, an amazing on-site with upselling (German and Spanish) opportunity arose and and promotions. It’s before starting a career Steve Minion, Chris very exciting looking in Marketing and Webster, John Minion, after high profile Public Relations (PR) as Neville Williams and projects, which attract a graduate trainee with myself took over the a lot of press attention agricultural machinery former riding school like Lion Rescue, the giants Massey- and farm attraction rescue of the Brown Ferguson. I went on Brockholes Farm Bears from Japan and to work with major and started Yorkshire TV programmes such PR and Marketing Wildlife Park. At that as Big Week at the Zoo. agencies in the time we did not know There is never a quiet Midlands before taking that the Park would day and no two days up a role at Woburn become a major are the same, so we are Abbey and Safari attraction in the future, a very busy team!

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We do a lot of work with education and the local community and at the moment there is a lot going on fundraises and works with planning for the with partners to expansion, which deliver conservation will massively change and welfare projects the Park. overseas. We have had projects on every important asset we I also do a lot of work continent so far, except have is the people who with the charity, the Antarctica (but there’s work here and care Yorkshire Wildlife always time). about the work we do. Park Foundation, which is based at the The Park has a great Park. The Foundation future and the most

EMPLOYEE CASE STUDY WAYNE

When Wayne left hotel and offered construction school as to volunteer to gain a qualified Mechanical kitchen experience. Engineer, he didn’t This soon led to full think that his career time employment in path would lead the Radisson group with Park visitors and to him working in before he went to local people. He soon the Catering and Wentbridge House built a good working Hospitality department (4* 4 AA rosettes) and relationship with the of a Wildlife Park. His undertook full chef Head of Catering and work was initially with training. He gained in 2017 his role grew Barnsley and Leeds further experience with when he became Council working restaurants and pubs Head Chef/Kitchen on council houses, before making a move Manager, overseeing but that ended to Yorkshire Wildlife the kitchen operations with the cutbacks Park in 2016. and food offering of all in 2008, which left of the outlets based him unemployed. Wayne was initially in the Park and also Wayne had previously Head Chef for the taking responsibility completed a 6 week Safari Café, a bistro evening cookery style café in the free course, which he had to enter Safari Village enjoyed doing, so area of the Park, approached a local which is popular

15 EMPLOYEE CASE STUDY in terms of ordering and preparation WAYNE // CONTINUED that can make life difficult but we need to be prepared for all for the menus and lot of repeat visitors eventualities! food operations for and has thousands of the rapidly growing annual pass holders, so The opportunities Corporate Events it is important to keep are here at YWP for business. His role has evolving the food offer someone to join as an changed over the years and keep it current. entrant into catering from being a hands- as an assistant but on chef to taking on “The biggest challenge progress and move up. a more managerial for us is the weather” We have one lady who role and ensuring that says Wayne “In the started as a Catering the food offer and the peak season we Assistant, became an catering outlets in the need to be ready for Outlet Supervisor, then Park are continually thousands of visitors a Chef and now runs upgrading and but a rainy day can the corporate events. changing to exceed suddenly mean there guest expectations. are only a few hundred, There is some evening Each outlet has its own or conversely, a work for events but brand identity and the beautiful day in winter largely, the Park is busy food offer has to match can suddenly mean a during the daytime, this. The Park sees a lot more visitors than which makes it a great we were expecting – work option for those with families who don’t want to be working every night, which is very unusual for the catering/hospitality industry.”

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I’M INTERESTED WHAT NEXT?

Want to be part of the Yorkshire Wildlife Park team? Stay posted for the great opportunities we have at the Park.

For full information about applying for one of our exciting opportunities, please visit our website: www.yorkshirewildlifepark.com

How to apply www.yorkshirewildlifepark.com/about-us/vacancies/

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CASE STUDY DONCASTER CULTURE AND LEISURE TRUST (DCLT)

BUSINESS STATEMENT

Doncaster Culture and Leisure Trust (DCLT) is a registered charity delivering premier leisure provision venues across Doncaster. We offer a diverse range of health, fitness, leisure, entertainment activities and training opportunities to our customers with the goal of helping to achieve healthier communities across Doncaster.

DCLT’s company values are “VOICE”

Value our staff Open and honest in our dealings Innovative Customer driven Enthusiastic

WHY CHOOSE US AS AN EMPLOYER

DCLT are the leading DCLT offer a wide with DCLT and work leisure provider range of diverse roles. towards becoming in Doncaster, and Whilst Pool Lifeguards, a Finance Manager? have a workforce of Fitness Instructors and If you want to be an 350 people. We are Receptionists are our Electrician, why not always looking for most well-known roles, join us working in our new employees with and are actively visible, Maintenance team? fresh ideas and skills there are many other If you enjoy music to help improve our roles that are really and events, why not workforce. important in making work for our Catering sure that every day and Events team, DCLT are a borough- runs smoothly. We working at our popular wide employer, with 17 have opportunities in concerts, boxing events sites across Doncaster, Human Resources, or comedy nights. so we are a very local Marketing, Contact employer for the Centre, Maintenance, There are many so job whole of the town. This Training, Catering, opportunities at DCLT, means that travelling Events, Finance and in fact we are able to to work at a DCLT site many more. offer more than 50 shouldn’t be an issue. different careers as an So, if you enjoy maths employer. and numbers are your thing, why not be DCLT also build great a Finance Assistant teams, with so many employees working with us you will make some good friends and really enjoy the environment in which you work. Especially

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when it comes to the Christmas party arranged for by DCLT and staffed by the Leadership team to offer their thanks for all your hard work. • Training and learning opportunities to BENEFITS OF diversify your role or WORKING support your career FOR US INCLUDE: progression

• Free access to health FUTURE and fitness suites and PROGRESSION swimming for all staff OPPORTUNITIES

• Reduced cost DCLT offer memberships for opportunities friends and family throughout the organisation for • Reduced cost progression, from with us. We believe swimming lessons for our Trainee Manager that if we invest in your children programmes to employees than we • 30% discount in Apprenticeships for will get the best out of DCLT cafés staff to develop further. them, so we are happy Our Chief Executive to help them develop • Access to Westfield started serving in the and grow, moving Health benefits, and bar and our Head of upwards and forwards low-cost packages to Leisure was once on a within their career look after your family Youth Training Scheme with us.

21 EMPLOYEE CASE STUDY JAMES

I was always getting more and was able to Health Officer, who in trouble at school, take my own time to is an experienced not because I was a complete work and Cyclist and Health bad kid, it just wasn’t enjoyed the more Professional. I learnt for me. So, at 16 when relaxed environment. a lot from him and I I heard I could go and I got the opportunity now work with Expect learn at DCLT I jumped to undertake work Youth on behalf of at the opportunity to experience in several DCLT. leave school and learn different areas, this elsewhere. gave me an idea of I work with young what I wanted to do people who have Being able to go down in the future. I wanted been excluded from to the Leisure Centre to work with young mainstream schools and learn outside of people. So, at the end and I help deliver school and with tutors of my first year when holiday programmes that taught in different apprenticeships came within my local village ways really suited me. available, I jumped of Rossington, ensuring I enjoyed the lessons at the chance to be young people have a Cycling for Health activities to do during Apprentice. the school holidays.

I worked with DCLT’s I can’t ever imagine Cycling for the doing what I’m doing now, if I hadn’t attended DCLT and had their support.

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I’M INTERESTED WHAT NEXT?

Work experience

DCLT offer a range of work experience Active Leisure, which opportunities for is equivalent to 5 Doncaster schools, GCSEs and can help so if you’re looking people who want to at choosing a work in Sport and work experience Leisure. Students opportunity, why not can undertake other look at DCLT. Come qualifications that and experience will support them in what it’s like to be the directions of their a Lifeguard, Gym chosen career path are supported Instructor or a member too, including Gym in applying for of the Catering team. Instructor Level 2, employment with us. You can also discover Pool Lifeguard Level what a Duty Manager 2, Emergency First If you are interested does at DCLT and how Aid Level 3, Swim in any of the courses events are set up or Instructor Level 1 and delivered at The what our Marketing 2, Food Safety Level 2, Training Academy, team do. Health & Safety Award you can find out more Level 2, Customer information by visiting Pre-Apprentice Service Level 2 and the website below: programme Employability Skills Level 1 and 2. dclt.co.uk/courses-training/ DCLT deliver a pre-apprentice All students receive How to apply programme at their free access to Training Academy. swimming, ice skating You can visit DCLT’s This is a 6th form and the gym. They also website for more provision for students have the opportunity information about our interested in working to take part in bespoke current vacancies in Leisure or interested work placements at and when apprenticeships in sport. Students will DCLT throughout are available. undertake an Active their course and, once IQ Level 2 Diploma in qualified for roles, dclt.co.uk/jobs-careers/

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CASE STUDY DONCASTER RACECOURSE AND EXHIBITION CENTRE

BUSINESS STATEMENT

Doncaster Racecourse is one of the oldest centres for horse racing in Britain, hosting 36 race fixtures per year and is the home of the William Hill St Leger Festival, the premier sporting occasion of the Autumn calendar. Doncaster Racecourse is also renowned for venue hire, hosting exceptional corporate events and conferences, weddings, private parties, exhibitions and events

WHY CHOOSE US AS AN EMPLOYER

Doncaster Racecourse bring a variety of Discretionary sales and Exhibition events to life. We offer commissions schemes Centre is owned by a range of careers (for relevant roles) the Arena Racing from events and sales, Company, and is one marketing, hospitality Company car (for of Yorkshire’s largest and grounds keeping certain roles/locations) with the opportunity and most established Company sick pay to train, learn and venues for horse scheme racing and events, progress. offering attendees a Eye tests and subsidy BENEFITS OF sheer spectacle, great for glasses available to WORKING atmosphere and a display screen users day of excitement FOR US INCLUDE: Mobile/smart phone with a tradition that is Annual leave (for certain roles/ hard to beat. entitlement starting at locations) At Doncaster 22 days plus bank and Racecourse, we are public holidays Personal and always looking for professional growth Company pension hard working and opportunities, scheme passionate individuals including internal to join the team and Gym membership development come together to programmes Company life assurance scheme Study assistance scheme (for relevant Discretionary annual roles) bonus scheme Free parking on-site

Cycle to work scheme

Employee Assistance Programme

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Additional benefits include:

A scheme to reward recommending a friend to employment with us

2 Racecourse annual member badges FUTURE Discretionary long PROGRESSION service loyalty scheme OPPORTUNITIES

Discounts on our Everyone has the other locations and products and services opportunity to get roles or taking on the help and support projects that stretch As you progress they need to actively them to achieve through the manage their career their full potential. organisation you at Arena Racing Investing in the may be entitled to Company. This could development of our additional benefits be through attending people supports our such as Private development ambition to become healthcare insurance programmes, a a high performing secondment to organisation.

27 EMPLOYEE CASE STUDY ELLIE

In May 2019, I in Dublin, Ireland. me to join one of the finished my Events However, after leaving biggest hubs for events Management degree University I was eager and hospitality in the at Sheffield Hallam to be in a job that was town. University. By the relevant to my degree following week, I without having to Coming straight from joined the team at travel a million miles University, I definitely Doncaster Racecourse from home and there felt like I had jumped in & Exhibition Centre as is no denying there is at the deep end, in the an Events Sales a real shift happening best way! Being part of Co-ordinator. I now in Doncaster that I the fast paced industry previously gathered didn’t want to miss out means no 2 weeks are experience in a similar on. With its continuous the same, as we deal events role within a development, there with an impressive hotel, during a year was no better time for clientele for corporate events and exhibitions, couples for weddings, iconic race days and everything else in between.

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I’M INTERESTED WHAT NEXT?

Visit the Join Our Team page on the Doncaster Racecourse website: www.doncaster-racecourse.co.uk/ our-racecourse/join-our-team/ to see all current vacancies.

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CASE STUDY CLUB FOUNDATION DONCASTER

BUSINESS STATEMENT

Club Doncaster Foundation works alongside Doncaster Rovers Football Club and Doncaster Rugby League to bring professional sport and education to the local community

The foundation has achieved more than 30 years of inspiring positive change, participation in sport, physical activity and education within the Doncaster community and its surrounding areas. We utilise the social reach of the professional sports clubs and community stadium to challenge lifelong habits, inspire positive change and motivate sustained participation in sport, physical activity, training and education

Our work spans across four key areas, working with over 50 local schools in delivering 30 different sports and education programmes, reaching an aggregate attendance of 164,783 people during the 2017/18 season

WHY CHOOSE US Doncaster Rovers and Doncaster Rugby AS AN EMPLOYER League. There is the chance to challenge, inspire Club Doncaster relationships with the and motivate more Foundation offer a Football Association than 6000 participants variety of bespoke (FA) and relevant a year across four opportunities to bodies surrounding different areas of work. people looking to Club Community make a difference Organisation (CCO) BENEFITS OF and enhance training. WORKING their expertise in FOR US INCLUDE: sport, teaching, There is also a chance communication, data for further professional • Staff members are analysis and project development, allowing on a continual management. employees to increase learning process, their knowledge and with the Foundation The Foundation skills within the role. committed also offer potential to enhancing employees the chance Situated within the development of its to gain relevant Keepmoat Stadium, employees through qualifications in their the Foundation has relevant training and chosen field of work, access to top quality qualifications. due to the close facilities to help inspire the next generation • Opportunities of sporting athletes to represent the and coaches, as well Foundation, as well as close ties to both as Doncaster Rovers, become available throughout the calendar year through football tournaments, team building trips and event days at Doncaster

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Racecourse, and development Doncaster Rovers programmes and match days and employee discount other sporting events. are all available. • As a staff member at the Foundation, FUTURE Networking employees know PROGRESSION opportunities are they will be making OPPORTUNITIES also readily available, an impact in the allowing employees local community, by The chance to the chance to meet teaching, mentoring progress through the and make connections and inspiring young Foundation’s job tier with professionals in people to achieve system is achievable, their chosen industry. and succeed. across all areas of work. For support staff roles • Employees receive Under the progression is available competitive salary, guidance of senior where vacancies full holiday management and become available due entitlement and heads of departments, to staff leavers or the pension benefits future progression creation of new roles. throughout opportunities become their time at the available to all Foundation. employees. Mentoring • Exciting programmes are opportunities arise established to help throughout the year, identify the skills with the chance needed to succeed to run and organise at work. Support football tournaments is enhanced, if any on the Keepmoat difficulties arise. Stadium pitch for participants across Regular appraisals every aspect of the are given, allowing Foundation. employees the chance • Flexible working to set, keep track of, hours, and develop goals comprehensive during their time induction, training at work.

33 EMPLOYEE CASE STUDY CALLUM

Callum joined the a staff member the delivering multiple Foundation in 2012 following year. PE sessions in schools through the associated across Doncaster, Club Doncaster Sports After graduating from whilst also delivering College to study a Level the Sports College, Premier League Kicks 3 National Diploma Callum enrolled at sessions and working in Sport, with the the University of in the summer on the aim of going onto Sunderland, studying National Citizen Service university. Whilst here, Sport. (NCS) programme. Callum was given the As a former Sports opportunity to travel to When asked about his College student at the Kenya to volunteer as route from the Sports Keepmoat Stadium, part of an educational College, to university, to Callum kept in contact expedition. coaching, the former with his former tutors student commented: Also, during his time as and secured a job “The opportunities a student at the Sports at the Foundation, at the Sports College College, Callum took as a Casual Coach allowed me to be able part in the National upon completion to go onto study at Citizen Service (NCS) of his degree and university.” programme, before subsequent summers going onto become working in America. “I kept in touch with the connections Callum worked within I made at the the Schools and Foundation, which Participation team, helped me secure a job after I completed my degree.”

After years of coaching within the schooling

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environment, Callum opted for a change of role, moving over to the NCS team, within the Foundation. The transition within roles was an easy process, with job progression within the Foundation team, Callum added: a huge factor in “One of the main allowing Callum to take reasons I came back on the new role. to the Foundation was down to the Here, Callum is in job progression I kept in touch with charge of events, social opportunities available the connections media and aspects to me.” I made at the of recruitment for Foundation, which the NCS programme. “It became obvious helped me secure a Callum still works on during my time as job after I completed the NCS programme a Casual Coach the my degree. but has progressed amount of scope there from a summer staff is at the Foundation to member to Wave progress in different Leader. roles.” College and NCS for Now a well-established “I owe a lot to the allowing me to develop member of the NCS Foundation, Sports as a coach and person.”

EMPLOYEE CASE STUDY JOSH

Upon completion Josh has also delivered apprenticeship and of his coaching and run multiple continues to do so as apprenticeship at Club Premier League I continue to coach Doncaster Foundation Kicks sessions during in schools across in 2018, Josh has since his time at the Doncaster.” secured himself a Foundation, whilst also full-time job working in assisting in the delivery Because of his the coaching industry. of the Health and Well- apprenticeship, and being team’s central the subsequent A former Club project, Fit Rovers. qualifications that Doncaster Sports came from it, Josh has College student at the When asked if the been able to gain a Keepmoat Stadium, apprenticeship full-time job as part of Josh secured an allowed him more the Essential Life Skills apprenticeship at the opportunities to initiative, which looks Foundation in 2016 gain much-needed to develop ‘essential life before becoming a experience in the skills’ in children and Community Coach. coaching industry, young people aged the former Doncaster 5-18 across Doncaster, Cup winner only had including confidence, positive feedback for motivation, resilience the scheme. and communication.

He said: “The Alongside the two Foundation guided years of developing his me throughout my coaching skills during

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his apprenticeship, Josh also delivers elements of the Foundation’s match day experience at the Keepmoat Stadium during home games, work to the test and in order for the 20-year- prove that I’m capable old to gain even more of doing the job. I’m experience. happy to be in the position I’m in, doing With a full-time job something I feel really now secured, Josh said: passionate about.” “I’ve achieved what I set out to achieve With more when I first took on the opportunities apprenticeship three becoming available, years ago.” the apprentices at the Foundation can gain “Now it’s time for me valuable experience in to put all that hard coaching and teaching.

3700 EMPLOYEE CASE STUDY MITCHELL

A former Premier scheme, the 20-year- “Having been a Kicks League Kicks old saw this as the best participant myself, participant, Mitchell is route into coaching. I understand the currently undertaking importance of good an apprenticeship The Doncaster-born coaching, and the and coaching at Club Coaching Assistant impact it has on young Doncaster Foundation. highlighted how his people.” journey has given Having completed the him the skills and Mitch is currently Foundation’s Coaching experience to pursue undertaking his Level Academy set-up back a career in sport. He 2 Teaching Assistant in 2017, Mitch started said: “The Coaching qualification at the volunteering at local Academy that the Foundation, with the Kicks sessions as a Foundation puts on is aim to develop his skills pathway into coaching. a great way to get into further. Now enrolled on apprenticeships as it the Foundation’s gives you knowledge At the Foundation’s apprenticeship about coaching and recent celebration communicating with event, Mitch was your participants.” a member of the participant panel, which gave guests the chance to listen to real-life stories from the Foundation’s work across all areas.

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He has continued impact on current to impress since the Kicks participants that Coaching Academy, the coaches had on which is all down to me, then that would be his hard work and amazing.” commitment to wanting to become a “That in mind gives sports coach. me the motivation to succeed on my Upon completion of his apprenticeship and apprenticeship, Mitch continue to learn.” has set his sights on becoming a coach for the Foundation. He said: “The Foundation has helped me since I did Kicks, so if I can go on to have the same

I’M INTERESTED Contact the Foundation WHAT NEXT? either by telephone 01302 764663, or by email at Club Doncaster Foundation offer [email protected] a variety of roles to people looking to The offices can be found at increase their skills, the address below: whilst engaging and Club Doncaster motivating people in Community Sports & the local community. Education Foundation, Get in touch with Keepmoat Stadium, the team to discover Stadium Way, what options and Doncaster opportunities are DN4 5JW. available. 39

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CASE STUDY BEST WESTERN PREMIER MOUNT PLEASANT HOTEL

BUSINESS STATEMENT

The Best Western Premier Mount Pleasant Hotel offers country house charm with all the convenience of a great location near Doncaster

Owned by the McIlroy family for 3 generations for over 80 years, this hotel prides itself on its personal approach to service. Our facilities include; 84 guest bedrooms including 8 spa suites, 8 extended stay suites, Therapie treatment spa, 3 large function rooms plus an additional 5 smaller meeting rooms, Captain’s Bar and Coffee Lounge and new for 2019 the ‘Brasserie Artisan’ 140 cover restaurant

WHY CHOOSE US to be the best in South Yorkshire and within AS AN EMPLOYER Best Western. BENEFITS OF WORKING Mount Pleasant Hotel hotel, and not all are FOR US INCLUDE: is an organisation that customer facing, so welcomes, supports you should be able to • Flexible hours and encourages find a role that fits you. development of all of • Full and part-time our team members. The hotel is a unique positions We are focused on product offering and • Uniform provided driving the provision continually invests in the bedrooms, of quality, hospitality • Meals on duty and service standards, public areas and team within the hotel members. • Full training and mentoring sector. We have developed We have over 130 the hotel from its • NVQ’s, Food Hygiene team members, 11 humble beginnings and First Aid departments and 30 as a coaching hotel qualifications different positions with a working farm and other available within the into an award winning external training four star, premier hotel. Mount Pleasant Hotel • Competitive salaries will continue to move plus gratuities forward and develop • Pension scheme the hotel and our team • Discount within the hotel on stays, meals and beauty treatments

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• Discount on stays in all Best Western Hotels

FUTURE PROGRESSION OPPORTUNITIES • Executive Head Chef, Head Chef, We actively support all Sous Chef, Chef de staff to develop their Partie, Commis Chef, skills through training Apprentice Chef and • Head Receptionist opportunities and to Kitchen Porters. and Receptionists progress their career to the level they would • Food & Beverage • Reservations like to work towards. Manager, Bar Manager, Conference Manager, Food & Sales Manager and There are over 30 Beverage Assistant Events Coordinator different positions Managers, Food • Financial Controller within the Mount & Beverage team and Accountant Pleasant Hotel, it really members and is up to you how far you Apprentices. • Night Manager and want to progress. Night Porters. • Conference and • Operations Manager Events Manager/ • Maintenance and Assistant Wedding Sales, Event team members and Operations Manager Supervisors, Events Gardener. team members • Head Housekeeper, Housekeeping • Salon Manager, Supervisors, Room Assistant Salon Attendants and Manager, Beauty Laundry Assistants. Therapists

43 EMPLOYEE CASE STUDY DANIELLE

I currently work as a Hospitality and small dinners, look team leader, and I am Catering at Doncaster after dinners, work working towards a College for 2 years. on the bar, set up supervisor position. I The course involved for weddings and first joined the hotel me learning functions, plus much as part of a 4 week about reception, more. placement whilst at housekeeping, I have also completed secondary school, were calculation, ordering a First Aid course and I worked in the kitchen, and working as a chef. Fire Marshall training. bar, front of house I then studied for an and housekeeping. additional year to get I want to learn as much After my placement my NVQ Level 3 in as I can work to help had finished I was Supervision. During me progress in the offered a weekend my 3 years at college, industry, one day I job in the Conference I progressed to a team hope to be a manager & Banqueting leader position within at the hotel or own my department, serving the hotel. own café bar. weddings. After completing my After I left school, studies at college I I went onto studying a NVQ Level 3 in started working full- I first joined the hotel time at the hotel and as part of a 4 week I am now working placement whilst at towards a supervisor secondary school, position. I can run were I worked in the kitchen, bar, front of house and housekeeping.

44 ADVANCE | Hospitality and Leisure Prospectus

EMPLOYEE CASE STUDY SAMUEL

I started not knowing programme that they what I wanted to do are on and it ticked when I finished my most of the boxes that GCSE’s so I ended up I was interested in. going for the easiest option and staying on I have been improving at school. my skills in hospitality ever since. The skills I took at first, English I’ve learnt aren’t just to Language, ICT and do with specific tasks, Sport but after a while I also learn how the I started to not enjoy business runs and the it and shuffled my many protocols they options. However, there have to follow. was still that boredom in studying. I talked to Josh and Emma, who I work with, about the apprenticeship

EMPLOYEE CASE STUDY JOSH

I first started working NVQ for Hospitality for getting my first car at the Mount Pleasant Supervisors. that helped me get to Hotel just after my and from work instead I have just completed 16th Birthday. I was of relying on lifts and and passed my Level working part- time public transport. 3, in the last couple of in the Function weeks. department, whilst I was still at school. I would recommend As soon as I finished doing an I would recommend school I started apprenticeship at the doing an apprenticeship an apprenticeship Mount Pleasant Hotel at the Mount Pleasant working towards instead of attending Hotel instead of attending a Level 2 NVQ. I college as you get the college as you get the completed this after same qualification, as same qualification, as 1 year and decided well as getting valuable well as getting valuable to carry on and do working experience working experience... the Level 3 Food & and developing the Beverage Service key skills required for the working world. In addition to this you also earn money, which was essential

ADVANCE | Hospitality and Leisure Prospectus

I’M INTERESTED WHAT NEXT?

If you are interested in working for the Mount Pleasant Hotel you can send your CV to [email protected] www.caterer.com is a job search engine that specialises in hospitality roles.

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ADVANCE | Hospitality and Leisure Prospectus

CASE STUDY ROSSINGTON HALL

BUSINESS STATEMENT

The Hall a grade II listed property and 250 acre estate was purchased by the current owner eight years ago, after many years of the hall being used as a school During the early years a full reservation project was launched to restore the building and grounds to their former glory. The project is still underway in the grounds though the building was opened as full 24/7 hotel in 2018

We offer luxury and tradition to our accommodation and restaurant guests, along with conferencing, weddings and private events in our many state rooms

WHY CHOOSE US AS AN EMPLOYER

As a small team we gives staff members JOB ROLES AT work together closely the opportunity to ROSSINGTON on running the hall move departments HALL to the highest of within the business. standards Hotel management We hold staff outings As our roles overlap you regularly to encourage Accommodation staff would gain experience staff bonds and to Front of house staff in both your own and thank staff for their other roles, this then hard work. Night porters

We give staff members Chefs and kitchen staff the opportunity to grow their careers and give flexibility to enable this growth.

50 ADVANCE | Public Sector Prospectus

EMPLOYEE CASE STUDY BRIAN

I began working at the for 2 years, also during Hall in 2013 at the age this time I became of 18, in the role President of the of Waiter. Hospitality Society and was a semi-finalist in I’M INTERESTED During this time I the EM Cup in 2018. WHAT NEXT? decided that hotel management was It all started as a Visit our website for the direction I wanted part-time job, 5 years details on how to apply to go with my career. later I have travelled for our opportunities: I enrolled and have the world, gained a www.rossingtonhall.co.uk studied at Sheffield degree and returned Hallam University to where it all started for my degree in at Rossington Hall and International Hotel have recently taken Management. the position in Front of House Management. This has given me the opportunity to travel and work in the USA

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CASE STUDY CASTLE PARK

BUSINESS STATEMENT

Castle Park is the home of Doncaster Rugby Football Club and professional Rugby Union team, Doncaster Knights. The 5000 capacity stadium also boasts a 1650 seat stand, 5 high specification pitches, a brand new 3G artificial grass pitch, 16 banqueting suites, 9 onsite bars and 4 onsite kitchen facilities making it one of Doncaster’s premier conference and event venues

WHY CHOOSE US AS AN EMPLOYER

If you’re looking for been at the heart of an exciting career the local community in hospitality and here in Armthorpe leisure then Castle since the 1950’s and Park may be the generous investment perfect employer for from our benefactors you. We are a small and sponsors has and friendly team seen continuous BENEFITS OF working together on development of WORKING some huge projects the Castle Park site, FOR US INCLUDE: to deliver events giving us unrivalled 2 free staff tickets from small, intimate facilities within the to every Doncaster family celebrations to Championship. Knights home match sell out international Rugby matches, With ongoing investment and Discounted rates on meaning no 2 days private functions for are the same. facilities refurbishment plans afoot, there has family and friends Doncaster Rugby never been a more Career progression Football Club has exciting time to join opportunities where the team here at possible Castle Park! Diverse workforce

Opportunities for personal development

ADVANCE | Hospitality and Leisure Prospectus

FUTURE PROGRESSION OPPORTUNITIES

When a member of staff gets to know the business inside out, it is always beneficial With Castle Park to upskill them and hosting such a wide promote where variety of events it vacancies arise to is also the perfect keep their valuable starting point for your knowledge and career in Hospitality experience within and Leisure. Whilst the business. Where working with us you suitable vacancies can gain valuable come up or new roles experience in the are created, existing planning and delivery staff are welcomed to of both public and make an application private sector events and will be supported as well as large scale in doing so. sporting events.

With ongoing investment and facilities refurbishment plans afoot, there has never been a more exciting time to join the team here at Castle Park!

EMPLOYEE CASE STUDY Events Management and International ELEANOR Hospitality Management.

To pass each year at I started my career in I have always been university we were hospitality as a casual more academic and required to fulfil a food and beverage decided after college minimum number server at a local hotel I wanted to progress of hours professional in my hometown of my education with development within Rotherham. It was just an Honours Degree, our study area, which a part-time job to earn rather than going considering I had some cash whilst I was straight in to work. 3 part time jobs in at college studying I was surprised at the industry already, Psychology and how much choice wasn’t that difficult! I Economics but I soon there was in the did however want to fell in love with the hospitality and events experience different industry and realised it industry for higher sides of the sector so I was where I wanted to level education, with took every opportunity focus my studies from numerous universities going. During the 3 thereon in. within close proximity years, I built a number to South Yorkshire of contacts and offering industry worked on events from specific courses. I intimate weddings eventually chose a in family homes to Joint Honours Degree even getting the with The University opportunity to work on of Derby and spent Download festival in 3 fantastic years in Castle Donington. As Buxton studying I wanted to continue working in hotels I also took the opportunity work a rotation in the university’s commercial restaurant. This allowed

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ADVANCE | Hospitality and Leisure Prospectus

me to get experience in commercial kitchens doing basic food prep and presentation which you would be surprised how often it has come in handy since starting work in Whilst I hadn’t worked the industry full-time! in a sports club before, Upon graduation I the majority of the was lucky enough to skills from hotel sales find that one of the are transferable and full. What more could hotels I was already the venue itself is not I hope for to continue working in was that different except developing my events recruiting for maternity for the obvious lack management career! cover for their Events of accommodation! A I’M INTERESTED Coordinator, so I put lot of the team here WHAT NEXT? in an application and have also had hotel experience in the past, as the saying goes, If you’re interested in the rest is history! I which made me feel joining the team at spent 18 months in more at home straight Castle Park drop us this post planning and away. Many customers a line to reception@ running a variety of don’t initially view this castle-park.co.uk events from weddings, venue in the same stating which area of christenings and family way they would a the business you’re parties to multiple hotel or purpose-built interested in working day conferencing. venue and I love the in. We will then pass Before the end of challenge of trying on your contact details my contract I had to change that. The to the relevant head of conversations with variety of events we department for them another local hotel and work on here is far to get in touch with progressed to Business wider than that of you. It’s always helpful Development Manager most hotels I have to provide your CV for their Corporate worked at, owing to as an attachment, so Events department the versatility of the they can learn a little where I stayed for site. Just in the short more about you before almost 2 ½ years time I have been getting back in touch. account managing here the team have almost 500 corporate successfully bid for clients. and hosted 2 England Women’s Rugby I then joined Castle International matches, Park in April 2018 in where the stadium has a relatively new role. been close to, if not,

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CASE STUDY McDONALDS

BUSINESS STATEMENT

At McDonald’s, we’re proud to employ great people who are passionate about their jobs. But they’re all different. Some want to improve their prospects. Others want a job that fits round their family life. And some just want to earn a bit of extra cash working with good, friendly people at a place where they can grow. Everyone who works here wants and needs different things. And no matter who you are, what you need and where you’re going, McDonald’s can be a part of it

WHY CHOOSE US AS AN EMPLOYER

Working for find our restaurants, of life, but share a McDonalds is more and the thousands of common approach, than just a job. We’re people who work in positivity. We know a business that aims those. It’s about you. that happy employees to have a positive Whatever you want to help to make happy impact in everything get out of your career customers, so we want we do. We offer – with McDonalds you to enjoy your work. good value, quality you can. food and a fantastic BENEFITS OF Things move fast at experience for our WORKING McDonalds, whether customers. But it’s FOR US INCLUDE: we’re serving our not just about the customers or helping Holiday pay millions of meals we our people build serve every year, it’s Discounts at major their futures. In our about the hundreds of high-street retailers workplace we promote communities across flexibility, opportunity, the UK where you’ll Pension scheme equality and development. In fact Flexible scheduling over 85% of McDonald’s employees said they Service awards love the flexibility their Free meal during shift job offers them. Learning and McDonald’s employees development come from all walks

ADVANCE | Hospitality and Leisure Prospectus

FUTURE PROGRESSION OPPORTUNITIES

Every year, we invest over £43 million in developing our people. 90% of our Business Managers started with us as Crew Members. training, whether it is in customer service, Every one of the team work or financial 110,000 employees management. Plus working for you can achieve an McDonald’s has the array of qualifications opportunity to take with us, many of them part in structured nationally recognised.

EMPLOYEE CASE STUDY SAM

I started to work for and became a Shift and moved stores McDonald’s whilst Manager. again. I became a studying at college in mum for the second I became a mum in 1995. Whilst studying I time in 2006 but this 1998 but returned to progressed quickly to time when I returned work full-time after be what’s now called from maternity leave I a short maternity a Crew Trainer. When came back part-time. period. I was given my course finished the opportunity to In 2008 I moved over to at college, I realised I move restaurants Doncaster, shortly after loved what I was doing and learn the role the restaurant I was at McDonald’s and I of Administration working in was bought appeared to be quite Assistant for my by a franchisee. I good at it! My manager Operations Consultant. continued in my role asked me to go on The role included as Assistant Manager to the Management travelling around the until 2014. At this Programme. I did local stores completing point my franchisee the relevant training, HR and Training audits. had 5 restaurants attended courses This expanded my and needed a Group knowledge greatly. People Manager, this was a role which over- In 2001 I was promoted saw recruitment and to Assistant Manager human resources for the 5 stores. The group has grown to 7 restaurants, just as my role within the business has grown too.

ADVANCE | Hospitality and Leisure Prospectus

EMPLOYEE CASE STUDY How to apply: Go to LESLEY www.mcdonalds.co.uk Click on careers, then Lesley started her Care Assistants. Most job search. Either click ‘McCareer’ back in 1997 recently, Lesley has on the ‘job search’ page as a Customer Care undertaken a role in or on the ‘job search’ Assistant at The Dome training and developing button on the page restaurant. the group Customer of the vacancy you’re Experience Leads, this interested in. Select the She was following in involves her leading the role you wish to apply the footsteps of her course. for, and if you are new eldest daughter Sarah, to our website, you’ll be who also worked in the She also visits the group prompted to register. same restaurant. Lesley restaurant to train If you are an existing quickly proved herself in new Customer Care user, enter your email the store demonstrating Managers. This was address and password. great hospitality and all done in between Once signed in, you can organisational skills looking after her own complete the online and quickly became children and now, application form. the Customer Care looking after her 11 Manager. grandchildren. Application process: Lesley was afforded the Step 1 – Fill in our online opportunity to open the I’M INTERESTED questionnaire (this takes then ‘new’ restaurant WHAT NEXT? about half an hour). at Thorne Road, again What we look for: Step 2 – If we like what alongside her daughter A genuine smile and an we read, we’ll invite you Sarah. ability to connect with to a restaurant to try out Lesley was again others is a great start. working with the team recognised for her You will love dealing and have an interview outstanding hospitality with different types of with the Manager. and training and people and are ready to If all goes well, developed her own work as part of a team. Step 3 – we’ll offer you a job. team of Customer High levels of energy are Care Assistants. Lesley vital. You are efficient at continued working getting things done, but at Thorne Road until that doesn’t mean you December 2017, skip on the details. You when the Centurion like to get things right – Restaurant, Doncaster every time. was opened. Lesley again was afforded the opportunity to train and develop a new team of Customer

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ADVANCE | Hospitality and Leisure Prospectus

CASE STUDY MITCHELLS & BUTLERS

BUSINESS STATEMENT

You probably already know Mitchells & Butlers (M&B) – even if you don’t realise it. Our brands include Harvester, Toby Carvery, Browns and All Bar One, to name but a few. We provide opportunities for everyone, in our kitchens, front of house or management. It’s a place to start a career or build a new one

WHY CHOOSE US Front of house – Apprentices, Bar and AS AN EMPLOYER Waiting Staff, Team Coach, Shift Supervisor, Assistant Manager, We know a job Our pub and Deputy Manager, shouldn’t feel like a restaurant jobs are General Manager chore, it’s a passion, as varied as our pubs, Training – New it’s a lifestyle. That’s bars and restaurants Openings Trainer, why we provide our themselves, providing Kitchen Skills Trainer, employees with the lots of challenges, District Trainer, support and flexibility special moments and Accredited Kitchen they need to love exciting opportunities Manager every moment in from waiting jobs and out of work. and chef jobs, to Auditing – Safety We also believe in management jobs, Technician, Operational offering plenty of you’ll find them Practice Managers opportunities to all at Mitchells & develop and grow, Butlers. Here are Operational HR – being rewarded and some examples of the branded support for recognised for your exciting and diverse businesses part here. It’s not roles within Mitchells & Central/Head office HR just about being an Butlers: – central policies and enjoyable place for administration our guests to be, it’s Kitchen – Apprentices, Kitchen Assistant, Chef, creating memories • Property that last a lifetime. Kitchen Team Leader, Sous Chef, Head Chef • Finance and Kitchen Manager • Marketing

• Menu Development

• IT

ADVANCE | Hospitality and Leisure Prospectus

BENEFITS OF WORKING FOR US INCLUDE:

Lifestyle We’re passionate about providing our On top of that, we have employees with the an amazing benefits support and flexibility package which you they need to be able to can flex to suit your enjoy moments both needs! The perks of inside and outside of Pickaperk work. You deserve it Great deals and We’re grateful for all discounts from your Job satisfaction the hard work our From your very first favourite retailers, team members put day, you’ll instantly access our cycle to into serving our guests, become part of the work scheme and so we give them a Mitchells & Butlers enjoy cashback too. whole host of benefits family and be and rewards to show A pension plan that provided with plenty our appreciation; a way pays off of opportunities to for us to help you Love truly shine and love Every Moment. It’s a Location, location, your work, as well as gift from Mitchells & location develop and grow. Butlers, to you. With 1600 businesses across the country to Atmosphere Dinner’s on us Our pubs and Enjoy 33% off a meal for restaurants aren’t just you and up to 5 friends enjoyable places for or family across all of our guests, they’re our M&B businesses. also incredibly fun, friendly and energising environments for our employees too.

67 choose from, you can dental scheme to cover Get inn on this… relocate and stay with some or all (depending You can enjoy rooms M&B. Plus, our vast on the scheme you in our 44 Innkeeper’s network means plenty choose) of your dental Lodge hotels from £30 of opportunities for costs. a night. You just need development, so there to decide where you’d are no limits to your You and Who? like to go – city break or progression. Help us find someone country escape? like you to work for us. Give a little back A quick fix for Recommend someone your kicks Donate to a charity of today and help us Quality shoes without your choice through build our team - not to a high-end price tag. payroll and you won’t mention, earn yourself You can get yourself pay tax on it. Giving has a decent pair of up to £1000. never felt so good. discounted work shoes Keeping your (whether you’re FOH or finances healthy BOH). Want financial benefits We’re grateful for Something to catered to your needs? all the hard work smile about Neyber have partnered our team members In October each year with us to give you put into serving you have the option access to affordable our guests, so we of joining Denplan’s loans and free financial give them a whole education resources. host of benefits and rewards to show our appreciation; a way for us to help you Love Every Moment. It’s a gift from Mitchells & Butlers, to you.

68 ADVANCE | Hospitality and Leisure Prospectus

EMPLOYEE CASE STUDY JOE

Mitchells & Butlers apprentice, Joe Buck was shortlisted for ‘Rising Star’ at the National Apprentice Awards At Mitchells & Butlers we’re proud to award course this year and recognise talent equivalent to an A-Level daily, and we’re qualification. delighted to announce we are nominating Joe Working from Buck for the ‘Rising Star’ apprentice through to award at the National Duty Manager across Apprenticeship Awards three years alongside this year. his studies is testament to Joe’s fantastic Joe has seized his is more than just determination, passion moment to become delivering outstanding and dedication. James the cream of the guest services, it’s Birkett, Joe’s Regional crop taking on three about learning how Trainer from Lifetime apprenticeships in three the hospitality industry Training comments, “I years at Toby Carvery. works and how we first met Joe in October Completing both Level maintain the success of 2015 as an enthusiastic 2 Hospitality Services our fantastic businesses. though shy 17 year and Level 2 Team Our apprentices have the old. I signed him onto Leader apprenticeships, opportunity to master the M&B Hospitality which saw him work both Front of House and Services apprenticeship. across every aspect Back of House crafts and Joe flew through the of the business from even offer a fast-track course and his work Front of House, Back of into General Manager ethic and competence House and through to – something that Joe is were heart-warming Staff Management. Joe striving for and beyond. to an individual who is is continuing to create Joe told us that his passionate about the the recipe for success aims for his future are: industry too.” by finishing the Level 3 “Assistant Manager next Hospitality Supervisor Becoming an year, gain experience (Food & Beverage) apprentice with us as a Kitchen Manager,

EMPLOYEE CASE STUDY JOE // CONTINUED

General Manager find out more, head then onwards to a over to our dedicated corporate role!” apprenticeship hub and discover how an Seen as an invaluable apprenticeship at player by Graham Mitchells & Butlers Holton, Joe’s Area could be the next step Manager, Graham says in your future: www.mbapprenticeships.co.uk/ “he is a huge asset for Mitchells & Butlers and can progress to General Manager and Joe has seized his moment to become the beyond! When we cream of the crop taking on three apprenticeships have worked through in three years at Toby Carvery. Completing both difficult situations it Level 2 Hospitality Services and Level 2 Team Leader was Joe who we looked apprenticeships, which saw him work across every to for support.” aspect of the business... If you’re feeling inspired by Joe’s story and want to

ADVANCE | Hospitality and Leisure Prospectus

www.mbapprenticeships.co.uk/

I’M INTERESTED WHAT NEXT?

With over 1,600 pubs, and part of a team, bars and restaurants enjoy what you do across the UK, we and get rewarded have the right job and recognised for it opportunity for you, in the process. That’s from bar, waiting what working for us is and kitchen jobs, to all about, and much, management and much more. head office roles. Visit www. mbcareersandjobs. mbcareersandjobs.com/content/ com to find out more! concept/careers/our-culture We understand that Follow us on social media! you want a career twitter.com/MBcareers that isn’t just about simply ‘clocking in.’ facebook.com/ MitchellsButlersCareers You want to feel valued instagram.com/mbcareers/

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ADVANCE | Hospitality and Leisure Prospectus

CASE STUDY FLIP OUT

BUSINESS STATEMENT

Flip Out is a trampoline and activity park, ranging from toddlers – 100. We are a business which aims to give customers an enjoyable experience as a family, with safety being our priority. We have a large team of 40 staff ranging from management, kitchen staff, receptionists and court monitors. We invest a lot of time in training the staff to ensure they are competent within their roles.

WHY CHOOSE US AS AN EMPLOYER

We give fantastic BENEFITS OF employment WORKING opportunities to the FOR US INCLUDE: local community; we have a great variation What could be better of job roles all within than turning up to just one venue. work to great music, party atmosphere and From Court Monitor, seeing our customers Reception, Catering, having the time of Party Host and their lives! As well as Management Team, offering this we also supportive our roles are both invest a lot of time and management team demanding and money into our team. and opportunities for rewarding. It’s our We offer an excellent further development job to ensure our induction, Health as you continue to be customers leave with and Safety training, an important part of great memories! First Aid qualification, the Flip Out Family.

For more information on how to apply for our vacancies visit:

www.flipout.co.uk/ locations/doncaster/

ADVANCE | Hospitality and Leisure Prospectus

EMPLOYEE CASE STUDY LAURA

I started out with Flip Out from the business opening almost a year ago. It was great to watch before moving to it all come together Flip Out which has around us. I have given me some great previously worked opportunities already in the Leisure facility and I have only been for me here at Flip within the company for Out and look forward almost a year. to other progression I am very excited to see opportunities that will what the future holds come my way.

ADVANCE | Hospitality and Leisure Prospectus

77 ADVANCE INFORMATION HINTS AND TIPS FOR YOUR APPLICATION

• Take your time and • If you have any • Keep referring read the questions questions about back to role carefully. the vacancy or the requirements. application process, • Read the job • Re-read the call the contact information and whole application person. It is better when you are asked before submitting. to clarify things to explain why before creating • Ensure your you think you are your application. application is the best person submitted in good for the vacancy, • Write your time. Try and not you must evidence examples in a leave it to the that you can meet Microsoft Word deadline day. the essential document and requirements of save as you go • For Disability the role. Use your along. Confident experiences from Employers – look • Check spelling both previous work out for the logo. and grammar. and also your personal life. • Check you have completed all sections and included everything that will help your application.

78 ADVANCE | Hospitality and Leisure Prospectus

If you have been inspired by the If you are looking to exciting range transform your career regardless of your age or of opportunities whether you are currently presented to you, but employed or not, we can feel that you would offer 1-1 and ongoing benefit from some support to achieve your goals and thrive in your tailored support to chosen career assist you in applying for any of these roles the Advance Team is Advance Team here to help! Doncaster Council

For more information about where Advance could take you, visit: www.advancedoncaster.co.uk or call for more information today on: 01302 735556 or email us at: [email protected]

79 For more information about where Advance could take you, visit: www.advancedoncaster.co.uk or call for more information today on: 01302 735556 or email us at: [email protected]