QA Refunds Over $1.2Bn to Customers Since March
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www.thepeninsula.qa Wednesday 19 August 2020 Volume 25 | Number 8354 29 Dhul-Hijja - 1441 2 Riyals BUSINESS | 13 PENMAG | 15 SPORT | 20 Only ‘good’ debt Classifieds Diamond League can save and Services to resume Europe’s section Qatar’s sports economy: Draghi included season Choose the network of heroes Enjoy the Internet QA refunds over $1.2bn to customers since March THE PENINSULA — DOHA passengers. Qatar Airways automation capabilities, with tickets are now valid for two customers being able to request Qatar Airways has paid out over years from the date of issuance. their refund online, from which $1.2bn in refunds to almost Passengers can also choose point it can largely be processed 600,000 passengers since to change their travel date or des- automatically. The airline also March, demonstrating its tination free of charge as often as automated travel voucher commitment to honouring its they need, change their origin to requests, so that passengers were obligations to passengers who another city within the same able to receive a voucher within need to change their plans due country or any other destination 72 hours of requesting it online. to the impact of the COVID-19 on the airline’s network within a In terms of manpower, Qatar pandemic on global travel. 5,000 mile radius of the original, Airways redeployed employees In the context of unprece- exchange their ticket for a future from other areas of the business dented numbers of refund travel voucher worth 110 percent – for example its Cabin Crew requests as airlines and pas- of the original ticket value, or and Ground Services staff – to sengers navigate entry restrictions swap their tickets for Qmiles. join the airline’s global network imposed by countries around the Over one third (36%) of Qatar of customer contact centres to world to limit the spread of Airways passengers selected one help manage the large volume Throughout the COVID-19 crisis, the airline has COVID-19, Qatar Airways has of these options over a refund. of online requests and customer offered unrivalled flexibility and reliability to worked hard to process almost all Qatar Airways Group Chief phone calls. customers that need to change their travel plans. refunds requested since March Executive, H E Akbar Al Baker, said: The airline has also worked 2020 (96%). The airline is now “With the impact of COVID-19 on hard to make the refund and processing all new refunds back global travel, passengers have had rebooking process as easy as pos- to the original form of payment in to change their plans at short notice an airline they can trust.” and trade partners and as an unprecedented number of refund sible for its trade partners, con- less than 30 days. and it has been difficult for them “The amount we have paid airline we are strong enough to requests – over 10,000 per day at tinuing to use the industry standard Additionally, the airline to plan ahead with any certainty. out in refunds has undoubtedly mitigate the impact of this.” the height of the crisis – from pas- global distribution system (GDS) – introduced an unrivalled What they want and deserve are had an impact on our bottom Qatar Airways took a number sengers that needed to change their a largely automated process that flexible booking policy that has flexibility and reliability, and in line, but it is our duty to do the of important measures to ensure travel plans in light of COVID-19. is simple to use for travel agents – proved extremely popular with Qatar Airways we hope they find right thing by our customers that it could manage the Firstly, it increased its to pay out refunds. `P3 Qatar Petroleum enters exploration agreement in Angola THE PENINSULA — DOHA approximately 3,600sq km, and securing interests in promising in-country presence. We would in Block 48 will be as follows: is expected to be drilled as part exploration blocks in diverse like to thank the Angolan Total (40% - Operator), Qatar Petroleum has entered of a 2020/2021 drilling geographies, we are pleased to authorities, and our partners Sonangol (30%), and Qatar SEMI-FINALS into a farm-in agreement with programme. be part of this exciting ultra- in this block for their support. Petroleum (30%). Sonangol, the national oil Commenting on the deep water opportunity in We look forward to a long- Block 48 is located in the YESTERDAY'S RESULT company of Angola, and Total agreement, H E Saad Sherida Al Angola, a leading oil and gas standing and fruitful ultra-deep waters offshore to acquire a 30 percent partic- Kaabi, Minister of State for producing country.” partnership”. Lower Congo Basin, approxi- PSG 3 – 0 RB Leipzig ipating interest in Block 48, Energy Affairs, and President He added: “This is our first The farm-in agreement is mately 400km northwest of located in the ultra-deep waters and CEO of Qatar Petroleum, opportunity in Angola with subject to customary approvals Luanda and 200km West of TODAY'S FIXTURE offshore Angola. said: “Continuing on our both Sonangol, and our long- by the Angolan Government. Soyo onshore facilities. The Bayern Munich vs Lyon The block, with a drill ready journey to build a world-class term partner, Total, an experi- Upon receipt of such approvals, average water depth in the Kick off at 10:00pm Qatar time opportunity covers an area of exploration portfolio, by enced operator with significant the parties respective interests block is around 2,500 metres. Qatar Islamic Insurance Group and Allianz International and its associates sign agreement in health insurance cooperation Qatar's first cable-stayed bridge coming up Work in progress for Qatar’s first cable-stayed bridge which will convert Haloul Roundabout into a two- level interchange as part of Sabah Al Ahmed Corridor project. PIC: SALIM MATRAMKOT/THE PENINSULA Ministry of Culture, QFFD continue work on project to support displaced Syrian children Sheikh Abdullah bin Thani Al Thani (left), QIIC Board of Directors Chairman; and Ali Ibrahim Al Abdulghani, CEO and Group President of Qatar Islamic Insurance. THE PENINSULA — DOHA QFFD’s QR7m support for the project shows the deep commitment of Qatar to support the Qatar Islamic Insurance Group Mr. Ali Ibrahim Al-Abdulghani – the Group The Ministry of Culture and (QIIG) and Allianz Interna- president – Qatar Islamic Insurance Group Sports and the Qatar Fund For humanitarian needs of the Syrian people. tional and its associates in Development (QFFD) continue insurance operations cele- addressed the ceremony and assuring to implement a project to The project aims to increase knowledge and brated the signing and inau- that Qatar Islamic Insurance Group always support knowledge and reading reading activities for displaced Syrian children. guration of the exclusive activities for displaced Syrian agreement in health insurance does not spare effort in looking for the children in the camps in Turkey, cooperation that has been Jordan and Lebanon, as part of Al Ali said: “Supporting Syrian support Syrian refugees who concluded between Qatar best way and means to provide the best the ‘QUEST’ fund initiative. refugee children is a humani- were affected during the Syrian Islamic Insurance Group (QIIG) services to its customers. QFFD’s support for the tarian duty aimed at empow- crisis to reach good regular and the strategic partner, M/s. project amounted to QR7m, ering them with the right to education and develop the Allianz International which is showing the deep commitment knowledge, strengthening the capacities of youth and children considered as one of the Al-Abdulghani - the Group Therefore, its choose was to of the State of Qatar to support will to live in their conscience, to ensure a good future for leading companies in respect president – Qatar Islamic be a partner with the leading the humanitarian needs of the instilling optimism in them and them, as this project serves of health insurance in the Insurance Group addressed health insurance company in Syrian people, and affirming the developing their creative talents development goals.” world. the ceremony welcoming eve- the world, which is Allianz, role of education and to contribute to the renaissance The partnership between the The ceremony was held rybody and assuring that noting that this exclusive part- knowledge in shaping the of their society in the future.” Ministry of Culture and Sports yesterday, August 18, 2020 via Qatar Islamic Insurance nership will enable QIIG to future of Syria, in partnership Director General of QFFD, and the QFFD is a model for remote communication tech- Group always does not spare provide the best and faster with international and regional Khalifa bin Jassim Al Kuwari Qatari institutions to interact to nique due to the precautions effort in looking for the best service to its customers in the organisations, said a statement. said: “This partnership comes implement Qatari support and taken because of COVID-19. way and means to provide the State of Qatar and across the Minister of Culture and as part of the QUEST initiative aid for Syrian refugees and dis- Mr. Ali Ibrahim best services to its customers. world as well. Sports, H E Salah bin Ghanem supported by the Fund to placed persons. `P2 02 HOME WEDNESDAY 19 AUGUST 2020 PRAYER TIMINGS WEATHER TODAY 03.48 am 05.09 am o o Hazy at some places at first becomes hot daytime with FAJR SUNRISE 33 C 40 C some clouds. ZUHR 11.38 am ASR 03.07 pm Minimum Maximum HIGH TIDE 17:04 – 03:27 LOW TIDE 00:12–10:42 MAGHRIB 06.09 pm ISHA 07.39 pm W ALRUWAIS: 33o↗36o W ALKHOR: 32o↗39o W DUKHAN: 33o↗39o W WAKRAH: 28o↗43o W MESAIEED 28o↗43o W ABUSAMRA 27o↗38o Minister meets Qatar orders largest number of seasonal flu with Ukrainian Ambassador vaccine; will be available free for all: MoPH THE PENINSULA — DOHA Sheikh Dr.