Cambridgeshire Adult Care and Support Services Directory 2015
Total Page:16
File Type:pdf, Size:1020Kb
Cambridgeshire Adult Care and Support Services Directory 2015 River Cam Where to go for information about care and support for adults in Cambridgeshire • Home support • Specialist care • Useful contacts • Care homes In partnership with www.carechoices.co.uk www.cambridgeshire.gov.uk tfordshire Of All Ages. rvices, Home Care & Support for you Caring for Adults and Children of All Ages Across Cambridgeshire • All Personal Care, Domestic Chores and Support Services • Visits from ¼ Hour up to 24 Hour Live–In Care • Fully Flexible, Tailored Care Packages to Suit your Individual Needs Specialist Areas Include: • Physical Disabilities • Dementia Care • Degenerative Conditions • Neurological Conditions • End Of Life Care • Learning Disability Support Contact Us For a No-Obligation Assessment 0333 700 80 80 [email protected] • www.carebyus.com Care Quality Commission and Cambridgeshire County Council Accredited Members of the United Kingdom Home Care Association Contents Welcome 4 Care homes 39 Areas covered by this Directory 4 Paying for care 44 Helping you navigate around the information, Essential information 47 systems, support and services available 5 Health information services 49 Coming home from hospital 7 Other sources of information 51 Living at home 8 Care homes & care homes with nursing listings 53 Getting out and about 15 • Cambridge City 53 Do you look after someone? 19 • East Cambridgeshire 55 Worries about mental health and dementia 20 • Fenland 57 Specialist services 21 • Huntingdonshire 58 Housing options 23 • South Cambridgeshire 61 Care in your own home 25 Index 64 For extra copies of this Directory, please call Customer Services on 0345 045 5202. Cambridgeshire County Council’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Cambridgeshire County Council nor Care Choices can be held responsible for any errors or omissions. Listings were accurate at time of publication (October 2014). This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome Welcome to the 2015 edition of the Cambridgeshire and how to get in contact with the County Council’s adult Adult Care and Support Directory, produced annually in social care teams is also included. association with the publisher Care Choices. During 2015, there will be changes in how care We know that making decisions about help, care and and support is provided nationally and locally, with support for yourself or someone you care for can be the introduction of the Care Act. This is a new piece of daunting, particularly if it’s new to you. legislation which comes into eff ect in April, which aims This Directory off ers an introduction to how you can to make positive changes to care and support for adults get the information, care and support you need to enjoy and carers. In Cambridgeshire, the Council and its partners the best quality of life for as long as possible by guiding in health (GPs, hospitals, Clinical Commissioning Groups, you through the options available. etc), city and district councils, voluntary and community Included in the Directory is information: sector are working together to get ready. • to help you continue to live independently and safely at The changes include: improving how we safeguard home; more vulnerable people; how we provide support to • about equipment to help make life easier; carers; developing how we help people plan more easily • on leaving hospital; for their future and have the information and advice they • about making most use of local services; need to make decisions about care and support. • on care at home, as well as residential care; Please be aware that as this Directory is being written • checklists on what to look for; before the changes come into place, some details and • paying for care; services will change. For the latest details, please go • support for carers; and online to www.yourlifeyourchoice.org.uk, watch • what to do if you are worried about the safety of a for news in your local libraries and health centres or vulnerable person. telephone Customer Services on 0345 045 5202. The Directory can be viewed electronically and with As well as helping you navigate your way around, advice Browsealoud compatible software by going to the about where to go to talk to someone about your options website www.carechoices.co.uk. Areas covered by this Directory • Home care providers 29 LINCOLNSHIRE • Cambridge City Wisbech Care homes 53 PETERBOROUGH U/A Care homes with nursing 53 March • East Cambridgeshire NORFOLK Care homes 55 Chatteris NORTHAMPTONSHIRE Care homes with nursing 55 Ely • Fenland Care homes 57 Huntingdon St Ives Care homes with nursing 57 SUFFOLK • Huntingdonshire St Neots Care homes 58 BEDFORDSHIRE Cambridge Care homes with nursing 61 • South Cambridgeshire Care homes 61 ESSEX Care homes with nursing 63 HERTFORDSHIRE 4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Helping you navigate around the information, systems, support and services available Where to start This Directory will provide you with a good starting point What happens if you contact the County Council to help you think about options and provide you with social care telephone line to fi nd out about help and information as to where to go next, what you can do support? yourself and who to contact. If you telephone Customer Services on 0345 045 5202 Services, funding and contact details may change over they will act as the fi rst point of contact for all care and the year so if you can go online you will be able to fi nd support enquiries. The trained staff know about the more, with up-to-date details. services available and can off er advice on who else may If you have access to the internet, you can start with be able to help and what to do next. ‘Your Life, Your Choice’; a website designed to take you through care and support options and provides a wealth What happens if you contact the Council about adult of information to help you. social care or are referred by your GP? Assessments and eligibility for support When you contact Customer Services you will be asked for some basic details, including basic fi nancial information. The aim is to maximise your independence Web: www.yourlifeyourchoice.org.uk and ensure you receive the support you need. This could include helping you get information and advice, short- If you can’t easily access the internet, ask at your local term support to remain independent, or a social care library where staff there are trained to help people to assessment. either fi nd the information that they need online or to help them get started with the internet. Short-term support - Staying independent If you prefer to telephone a helpline to talk about There is short-term support available designed to help options, you can do this by calling Customer Services people become as independent as possible following on 0345 045 5202. The County Council’s telephone line an illness or operation. It is tailored to individual needs can give you general help as well as help you to contact to help people learn (or re-learn) the important tasks adult social care. There are a number of other specialist they need for everyday life, and gives them the best telephone lines too and details of these are shown in the opportunity to regain skills and confi dence and not need relevant sections within the Directory. to rely on longer-term support (see page 8). If you would like help to go to services or to take part in activities, you can get in touch with ‘Community Social care assessments Navigators’ who are a team of volunteers who can help This assessment looks in detail at what your strengths and by providing information about, and referring you to, abilities are, so together we can see if you are eligible for relevant services and activities. They can help you to support from the Council and make a support plan for overcome barriers to using activities and services and you. You can have someone you know with you at your identify where more activities and services are needed, assessment. When we visit, we will explain how we decide working with local people and other organisations who is eligible for support. to provide these. The project has offi ces in each local authority district – contact them at the relevant address Planning your support on page 18. The information you provide in your support plan is all Please remember, if you aren’t sure – talk to Customer about you; your strengths and abilities and your care Services or your GP, especially if you are concerned about needs, including what you want to achieve, and the mental health or dementia. support you need to live an independent life. If you are worried about someone and concerned We will work out the cost of your support and let you that they are or may be being abused, then please call know if you should be paying for your care and if the Customer Services on 0345 045 5202. Council can contribute any money towards this. >> Visit www.carechoices.co.uk for further assistance with your search for care 5 Where to start continued >> Once your support is in place, your key worker will contact you to check how you are doing and whether you need any additional support.