Cambridgeshire Adult Care & Support Services Directory 2014
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Cambridgeshire Adult Care & Support Services Directory 2014 The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes In partnership with www.cambridgeshire.gov.uk tfordshire Of All Ages. rvices, Home Care & Support for you Caring for Adults and Children of All Ages Across Cambridgeshire • All Personal Care, Domestic Chores and Support Services • Visits from ¼ Hour up to 24 Hour Live–In Care • Fully Flexible, Tailored Care Packages to Suit your Individual Needs Specialist Areas Include: • Physical Disabilities • Dementia Care • Degenerative Conditions • Neurological Conditions • End Of Life Care • Learning Disability Support Contact Us For a No-Obligation Assessment 0333 700 80 80 [email protected] • www.carebyus.com Care Quality Commission and Cambridgeshire County Council Accredited Members of the United Kingdom Home Care Association Contents Welcome 4 Help for carers 42 Contacting your local services 5 Essential information 43 Areas covered by this Directory 6 Useful local contacts 46 Where do I start? 6 Other sources of information 48 Services and support in Cambridgeshire 7 Care homes & care homes with nursing listings 52 Home from hospital 17 • Cambridge City 53 Housing options 29 • East Cambridgeshire 55 • Fenland 56 Care homes 31 • Huntingdonshire 58 Paying for care 36 • South Cambridgeshire 61 Specialist care 39 Index 64 Cambridgeshire County Council’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Cambridgeshire County Council nor Care Choices can be held responsible for any errors or omissions. This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word. 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 3 Welcome We know that making decisions about help, support and This Directory explains all the care options including care care for you or someone you care for can be daunting in your own home, housing with care and care homes particularly if you’ve had no involvement with social and care homes with nursing. Lists of local home care care before. This Directory and Cambridgeshire providers start on page 21. County Council’s website Your Life, Your Choice (www.yourlifeyourchoice.org.uk) provides you with Useful checklists with questions to ask care providers are information and support to enjoy the best quality of life included in this edition and a comprehensive list of care for as long as possible, by guiding you through the care homes and care homes with nursing in the county starts options available. on page 53. The first step to accessing services is to arrange an Whether you are someone looking for information assessment by Adult Social Care to establish your about how to access social care support, or services specific needs. This is free, irrespective of your income such as home care, specialist equipment, day care and and available to all. It will lead to determining if you are employment, or you are a carer requiring a short break eligible for a Personal Budget, which allows you to buy in or support towards employment and training, then this your own support and take control over your situation. Directory will go some way to providing the information This is explained further on page 6. you need. Alternatively, your circumstances may mean you are In Cambridgeshire services are planned and ordered by classed as a ‘self-funder’, with the means to pay for your a number of organisations working together to ensure care. This is discussed on page 37 where you will find any the support available meets the needs of the community. benefits available to you explained in full. Health services play a key role in this. Changes in the NHS As part of the changes to the NHS, Primary Care Trusts which have come together to commission (buy) health (PCTs) and Strategic Health Authorities (SHAs) ceased to services for their local population. exist on 31st March 2013. Their responsibilities were taken over by Clinical Commissioning Groups (CCGs) and the Local Commissioning Groups are enabled and supported NHS Trust Development Authority. The Local CCGs have by the CCG to make local change happen and manage responsibility for planning and commissioning healthcare resources through delegated budgets and they report and will work with local people and organisations, into the governing body of the CCG. including councils and the providers of health and social care, to plan and pay for health services in the area. By having a Local Commissioning Group structure we can ensure that the CCG is led locally by clinicians in Cambridgeshire and Peterborough Clinical partnership with their community, commissioning Commissioning Group (CCG) is made up of eight Local quality services that ensure value for money and the best Commissioning Groups which are groups of practices possible outcomes for those who use them. River Cam 4 7KLV'LUHFWRU\·VKHOSOLQH²LQIRUPDWLRQRQFKRRVLQJDQGSD\LQJIRUFDUH Contacting your local services Council main contacts • Blue Badges • Customer Services • General enquiries • LDP Sensory Services Tel: 0345 045 5204 Tel: 0345 045 5202 Tel: 0345 045 5200 Tel: 0345 045 5221 NHS main contacts • Cambridgeshire Community Services • NHS Direct Tel: 01480 308222 Tel: 0845 46 47 Email: [email protected] Web: www.nhsdirect.nhs.uk Web: www.cambscommunityservices.nhs.uk • Cambridgeshire and Peterborough Clinical Commissioning Group Tel: 01223 725400 Web: www.cambridgeshireandpeterboroughccg.nhs.uk In an emergency How do I report the abuse of a vulnerable person? • You can also report your concerns or get advice about There are a number of steps that should be followed if how to report the concern by contacting Customer you have an adult safeguarding concern: Services on 0345 045 5202 between 9am and 5pm, Monday to Friday. • Listen carefully to what the person is telling you and reassure them that you are taking what they say • If you urgently need to make contact outside office seriously. Make a note of your concerns, of what has hours, telephone 01733 234724. happened, and of any action you have taken. • Do not be afraid to voice your concerns, the vulnerable • If you feel that the person is in immediate danger then person may need urgent protection and help. you should contact the police by telephoning 999. Further information can be found on page 43. Making a comment, compliment or complaint If you have a comment, compliment or complaint about Adult Social Care then you can provide feedback by: • telling any member of staff you feel comfortable with; • calling Customer Services on 0345 045 5202; • emailing us at: [email protected]; • contacting your County Councillor; • writing to us at Customer Care, Box CC1313, Castle Court, Cambridge CB3 0AP; or • contacting the Care Quality Commission – details are on page 45. 9LVLWZZZFDUHFKRLFHVFRXNIRUIXUWKHUDVVLVWDQFHZLWK\RXUVHDUFKIRUFDUH 5 Areas covered by this Directory • Home care providers 21 LINCOLNSHIRE • Cambridge City Wisbech Care homes 53 PETERBOROUGH U/A Care homes with nursing 53 March • East Cambridgeshire NORFOLK Care homes 55 NORTHAMPTONSHIRE Chatteris Care homes with nursing 55 Ely • Fenland Care homes 56 Huntingdon St Ives Care homes with nursing 57 SUFFOLK • Huntingdonshire St Neots BEDFORDSHIRE Care homes 58 Cambridge Care homes with nursing 61 • South Cambridgeshire Care homes 61 ESSEX Care homes with nursing 63 HERTFORDSHIRE Where do I start? Information and advice - Your Life, Your Choice Your Life, Your Choice is Cambridgeshire’s Adult Social You can access Your Life, Your Choice from home or in libraries Care information and advice website where you will where staff and volunteers have been trained to help people find information about living safely and independently look for information. www.yourlifeyourchoice.org.uk at home, getting out and about and being a carer. Information about employment and volunteering and independent advice about money is also included. Assessing your needs First steps - making contact What happens next? Assessments and eligibility Customer Services are the initial point of contact for all for support social care enquiries. The trained staff know about the When you contact Customer Services you will be services available and can offer advice on who else may asked for some basic details, including basic financial be able to help. Call 0345 045 5202. information. The aim is to maximise your independence and ensure you receive the support you need. This could Alternatively, you can send an enquiry from the ‘Your Life, include information and advice, short-term support to Your Choice’ website. It will ask for some basic information remain independent, or a social care assessment. about your situation and someone will ring you back. Visit www.yourlifeyourchoice.org.uk. Staying independent There is short-term support available designed to help If you think you need help with mental health issues you people become as independent as possible following should contact your GP in the first instance who may an illness or operation. It is tailored to individual needs refer you to the Cambridgeshire and Peterborough NHS to help people learn (or re-learn) the important tasks Foundation Trust (CPFT). they need for everyday