Cambridgeshire Adult Care and Support Services Directory 2015

River Cam

Where to go for information about care and support for adults in Cambridgeshire • Home support • Specialist care • Useful contacts • Care homes

In partnership with www.carechoices.co.uk

www.cambridgeshire.gov.uk tfordshire Of All Ages.

rvices,

Home Care & Support for you

Caring for Adults and Children of All Ages Across Cambridgeshire

• All Personal Care, Domestic Chores and Support Services • Visits from ¼ Hour up to 24 Hour Live–In Care • Fully Flexible, Tailored Care Packages to Suit your Individual Needs

Specialist Areas Include: • Physical Disabilities • Dementia Care • Degenerative Conditions • Neurological Conditions • End Of Life Care • Learning Disability Support

Contact Us For a No-Obligation Assessment 0333 700 80 80 [email protected] • www.carebyus.com

Care Quality Commission and Cambridgeshire County Council Accredited Members of the United Kingdom Home Care Association Contents

Welcome 4 Care homes 39 Areas covered by this Directory 4 Paying for care 44 Helping you navigate around the information, Essential information 47 systems, support and services available 5 Health information services 49 Coming home from hospital 7 Other sources of information 51 Living at home 8 Care homes & care homes with nursing listings 53 Getting out and about 15 • Cambridge City 53 Do you look after someone? 19 • East Cambridgeshire 55 Worries about mental health and dementia 20 • Fenland 57 Specialist services 21 • Huntingdonshire 58 Housing options 23 • South Cambridgeshire 61 Care in your own home 25 Index 64

For extra copies of this Directory, please call Customer Services on 0345 045 5202.

Cambridgeshire County Council’s distribution of this publication does not constitute their support or recommendation of any of the products or services advertised or listed within. All the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Cambridgeshire County Council nor Care Choices can be held responsible for any errors or omissions. Listings were accurate at time of publication (October 2014).

This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome

Welcome to the 2015 edition of the Cambridgeshire and how to get in contact with the County Council’s adult Adult Care and Support Directory, produced annually in social care teams is also included. association with the publisher Care Choices. During 2015, there will be changes in how care We know that making decisions about help, care and and support is provided nationally and locally, with support for yourself or someone you care for can be the introduction of the Care Act. This is a new piece of daunting, particularly if it’s new to you. legislation which comes into eff ect in April, which aims This Directory off ers an introduction to how you can to make positive changes to care and support for adults get the information, care and support you need to enjoy and carers. In Cambridgeshire, the Council and its partners the best quality of life for as long as possible by guiding in health (GPs, hospitals, Clinical Commissioning Groups, you through the options available. etc), city and district councils, voluntary and community Included in the Directory is information: sector are working together to get ready. • to help you continue to live independently and safely at The changes include: improving how we safeguard home; more vulnerable people; how we provide support to • about equipment to help make life easier; carers; developing how we help people plan more easily • on leaving hospital; for their future and have the information and advice they • about making most use of local services; need to make decisions about care and support. • on care at home, as well as residential care; Please be aware that as this Directory is being written • checklists on what to look for; before the changes come into place, some details and • paying for care; services will change. For the latest details, please go • support for carers; and online to www.yourlifeyourchoice.org.uk, watch • what to do if you are worried about the safety of a for news in your local libraries and health centres or vulnerable person. telephone Customer Services on 0345 045 5202. The Directory can be viewed electronically and with As well as helping you navigate your way around, advice Browsealoud compatible software by going to the about where to go to talk to someone about your options website www.carechoices.co.uk. Areas covered by this Directory

• Home care providers 29 LINCOLNSHIRE

• Cambridge City Wisbech Care homes 53 PETERBOROUGH U/A Care homes with nursing 53 March • East Cambridgeshire NORFOLK Care homes 55 Chatteris NORTHAMPTONSHIRE Care homes with nursing 55 Ely • Fenland Care homes 57 Huntingdon St Ives Care homes with nursing 57 SUFFOLK • Huntingdonshire St Neots Care homes 58 BEDFORDSHIRE Cambridge Care homes with nursing 61

• South Cambridgeshire Care homes 61 ESSEX

Care homes with nursing 63 HERTFORDSHIRE

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Helping you navigate around the information, systems, support and services available

Where to start

This Directory will provide you with a good starting point What happens if you contact the County Council to help you think about options and provide you with social care telephone line to fi nd out about help and information as to where to go next, what you can do support? yourself and who to contact. If you telephone Customer Services on 0345 045 5202 Services, funding and contact details may change over they will act as the fi rst point of contact for all care and the year so if you can go online you will be able to fi nd support enquiries. The trained staff know about the more, with up-to-date details. services available and can off er advice on who else may If you have access to the internet, you can start with be able to help and what to do next. ‘Your Life, Your Choice’; a website designed to take you through care and support options and provides a wealth What happens if you contact the Council about adult of information to help you. social care or are referred by your GP? Assessments and eligibility for support When you contact Customer Services you will be asked for some basic details, including basic fi nancial information. The aim is to maximise your independence Web: www.yourlifeyourchoice.org.uk and ensure you receive the support you need. This could include helping you get information and advice, short- If you can’t easily access the internet, ask at your local term support to remain independent, or a social care library where staff there are trained to help people to assessment. either fi nd the information that they need online or to help them get started with the internet. Short-term support - Staying independent If you prefer to telephone a helpline to talk about There is short-term support available designed to help options, you can do this by calling Customer Services people become as independent as possible following on 0345 045 5202. The County Council’s telephone line an illness or operation. It is tailored to individual needs can give you general help as well as help you to contact to help people learn (or re-learn) the important tasks adult social care. There are a number of other specialist they need for everyday life, and gives them the best telephone lines too and details of these are shown in the opportunity to regain skills and confi dence and not need relevant sections within the Directory. to rely on longer-term support (see page 8). If you would like help to go to services or to take part in activities, you can get in touch with ‘Community Social care assessments Navigators’ who are a team of volunteers who can help This assessment looks in detail at what your strengths and by providing information about, and referring you to, abilities are, so together we can see if you are eligible for relevant services and activities. They can help you to support from the Council and make a support plan for overcome barriers to using activities and services and you. You can have someone you know with you at your identify where more activities and services are needed, assessment. When we visit, we will explain how we decide working with local people and other organisations who is eligible for support. to provide these. The project has offi ces in each local authority district – contact them at the relevant address Planning your support on page 18. The information you provide in your support plan is all Please remember, if you aren’t sure – talk to Customer about you; your strengths and abilities and your care Services or your GP, especially if you are concerned about needs, including what you want to achieve, and the mental health or dementia. support you need to live an independent life. If you are worried about someone and concerned We will work out the cost of your support and let you that they are or may be being abused, then please call know if you should be paying for your care and if the Customer Services on 0345 045 5202. Council can contribute any money towards this. >>

Visit www.carechoices.co.uk for further assistance with your search for care 5 Where to start continued

>> Once your support is in place, your key worker will contact you to check how you are doing and whether you need any additional support. We will make sure you have someone to contact in case you have any questions or need any help.

Paying for care Details about how you pay for care and any fi nancial support available from the Government or the County Council are explained on page 44.

Advocacy services Advocates can give advice, support and information to people of any age, helping them to voice their concerns and guiding them through diffi cult or challenging times. Consider using the services of an advocate if you feel unsure or concerned when you are faced with making an important decision about your care choices. They can be especially useful if you have a disability and you need to make your voice heard. For organisations providing advocacy in Cambridgeshire, go to the Your Life, Your Choice website and look at ‘Someone to speak on your behalf’.

Web: www.yourlifeyourchoice.org.uk

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Coming home from hospital

If you have been in hospital you may need some may no longer have medical needs but you might well support to help you get back to your normal life. need some short or long-term help, either in your own Many people, especially older people, need care home or elsewhere. services when they are discharged from hospital. You

Finding out your needs

Following a period in hospital you may need some You can ask for any relatives or carers to be involved in additional care and support. Specialist social workers and these discussions if you want. Your carer, if you have one, nurses will discuss with you and your family, how best to can ask for a separate assessment of their own needs. meet your needs when you are discharged. A number of options exist, including care at home and The hospital staff in charge of your healthcare will have sometimes a time-limited period of rehabilitation in a a view about whether or not you will need care services specialist setting. There are also exceptional circumstances when you leave hospital. They will ask you if you would like where, even with support, it is felt that you might not someone from the social care team to talk with you about be able to manage in your current home. In these this. If you are agreeable, a worker from that team will visit circumstances a range of accommodation options will be you to discuss what you think your care needs are likely to discussed with you. These will include sheltered housing as be when you leave hospital; we call this an ‘assessment’. well as residential and nursing care homes.

Planning your care

The information gathered during your assessment eligible for a range of NHS services (free of charge) or will firstly show whether or not you are eligible for a social care services (for which there may be a cost) to full referral for NHS Continuing Healthcare (care fully- meet your personal needs. Staff will discuss with you what funded by the NHS if an individual has a primary health services could help you. need). You can ask your healthcare professional or the You will receive a copy of your care plan showing the person undertaking your social care assessment for more services you will get when you leave hospital, based on information about how people qualify to receive it. your assessed needs. The plan will set out what care you If you are not eligible for fully-funded NHS Continuing will get, who from, when and at what cost (if any). Healthcare after you leave hospital, you could still be

Services provided free of charge

Re-ablement: If you have support needs and are returning professionals. home, and don’t have existing care arrangements, you Many people who participate in the programme find may be offered a time-limited re-ablement service. This that afterwards they can cope very well on their own, is designed to help people become as independent as without the need for further support and their quality of life possible through learning or re-learning the skills necessary is significantly improved. for daily living. For example, a person may need support Social care support services like re-ablement are also with personal care or to prepare a meal. Rather than available to people requiring care and support in the someone carrying out these tasks for them, as in traditional community. You, your GP and other professionals can social care, a member of the re-ablement team will visit you discuss your care needs with Customer Services on at home to support you to do this for yourself. 0345 045 5202. The approach will involve a discussion with you about Rehabilitation: This is short-term support provided what you would like to achieve. A plan will then be agreed by physiotherapists, occupational therapists, speech and on working towards these goals. The re-ablement team language therapists, nurses and others. Rehabilitation includes therapy professionals, such as occupational helps people achieve their maximum levels of physical, therapists and physiotherapists, support workers/carers, psychological and social function. Occupational therapists assistive technology specialists, and mental health can also advise on equipment to make things easier for >>

Visit www.carechoices.co.uk for further assistance with your search for care 7 Services provided free of charge continued

>> you, e.g. bath seats, grab rails, ramps as well as support from NHS staff, such as district nurses, specialist adaptations such as walk-in/wheel-in showers. nurses, community matrons, dieticians, podiatrists and Community health services: These are treatment and others.

Services for which there may be a charge

Home (domiciliary) care: If you have long-term needs meals and a range of social activities. following a period of re-ablement or rehabilitation, Residential or nursing home care: This may be support workers may visit you at home to help you with an answer for people who can no longer manage in your personal care e.g. getting up and going to bed, their own homes. If you and everyone else agree that a washing and bathing, going to the toilet, getting dressed. residential or nursing home is the best care option for For more information about home care see page 25. you, you will need to think carefully about the home Sheltered housing: This is where you have your own you want to live in. You have rights around choosing the home but where there is also a warden on call in case you home you want. need help. This is explained further on page 23. As identified above, there is a charge for many of these Community meals: Should you find cooking for services; the basis for these charges will be explained to yourself difficult, you might want to get meals delivered you by the person carrying out your assessment. In most by the community meals service. These are in the form of cases, the actual amount you pay will depend on the frozen meals; you can also get help to prepare them if you results of a separate assessment of your financial situation. can’t do so yourself. For further information on care homes see page 39, for Day services: Day centres offer a chance to get out paying for care please see page 44 or visit of the house and meet other people. They also provide www.yourlifeyourchoice.org.uk Living at home

There are a wide range of services, support and equipment The next pages provide information on some of the all aimed at helping people to live independently and support and services available to help you start thinking to make the most of their lives. These range from very about options. More details are available online at practical support to help manage everyday living as well as www.yourlifeyourchoice.org.uk, telephone Customer ideas about activities and groups to help people keep or Services on 0345 045 5202 or call in to your local library get involved in their community, volunteer and help others, where someone can help you access the information with benefits of new interests and possibly friendships. online.

Daily living and equipment - making life easier at home

Pages 9-12 show some useful ideas, hints and tips about The County Council works with a company called NRS things that you can do and equipment that might help you Healthcare that operates Cambridgeshire’s Community more easily do things in your home. Equipment Service. Online guides such as AskSara can also help you think NRS will be promoting a safe and well service that will about equipment and things that might help you with offer people information and advice on equipment that everyday tasks. AskSara will guide you through some they might choose to buy themselves. questions about your health, home and daily activities and then offer you a range of solutions to choose from. Tel: 01480 415719 Web: www.safeandwell.co.uk/cambridgeshire Web: www.cambridgeshire.gov.uk/asksara If you already have equipment on loan from NRS but Customer Services holds a list of shops and retail outlets no longer require it, please call 0845 121 3456, to and other services which can be sent to you on request. arrange for it to be collected. Tel: 0345 045 5202.

8 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Making life easier in the home

In the living room

Plug with handle

Chair raisers

B YRON

Easi-reach

WHAT YOU WHAT IS DIFFICULT SIMPLE MORE COMPLEX COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS Get in and • Standing up from • Block of foam in chair base • Ready made chair • Buy electric riser out of chairs sitting is diffi cult • Buy a new chair – get raisers if your chair is chair professional help to make low sure the height is right • Regular gentle exercise • Get up regularly, to keep mobile Open and • Can’t reach • Move furniture out of the • Remove window • Environmental close windows way opener controls windows • Not secure to • Gadget to open/close • Install extractor fan leave windows open window • Install new windows Control • Can’t reach controls • Change switches • Move heating controls • Install new or heating for fi re or heating • Fit timer switch additional heating system Switch lights • Can’t reach switch • Light switch toggle • Move light switches • Environmental on and off • Switch is diffi cult to • Socket extension • Replace light switches controls use • Handi-plugs Keep warm • Aff ording the fuel • Insulate your home • Replace the fi re • Get a grant • Carrying the fuel • Ask for a winter fuel payment • Change to a • Control heating • Use a trolley – if you can cheaper heating safely lift the fuel into the system trolley Watch TV • Hear the sound of • Use subtitles • See GP • Get a room loop the TV • Request an assessment for a hearing aid

„ Contact Customer Services on 0345 045 5202

Visit www.carechoices.co.uk for further assistance with your search for care 9 In the bedroom

Pillow raisers

Easy grip scissors

M T W T F S S

Pill dispenser Bed raisers

WHAT YOU WHAT IS DIFFICULT SIMPLE MORE COMPLEX COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS Get in and out • Standing up from • Move bed/furniture • Fit grab rails • Hospital bed of bed sitting on the bed • Leg lifter • Buy a new bed mattress • Buy an electric • Diffi cult to move from • Raise bed • Transfer board adjustable bed wheelchair to bed • Learn new techniques • Mobile hoist • Bed is hard to reach for moving safely • Ceiling track hoist • Bed is too soft Sit up in bed, • Bed is too soft • Change bedding • Buy a bed cradle • Buy a specialised turn or roll • Bedding is too heavy • Learn new techniques • Buy a bed ladder mattress over • Nothing to lean on for moving safely • Bed lever • Drop-down rail • Pillow raiser • Monkey pole • Change mattress Keeping • Checking the safety • Contact „ (see key warm in bed of your electric below) for further blanket information Getting • Diffi cult to reach all of • Contact „ (see key • Buy simple gadgets: long • Consider care in dressed your body below) for further handled shoe horn; your own home information elastic shoe laces; • Learn new techniques dressing stick; button for dressing hook; stocking aids • Buy clothes with diff erent fastenings Cut your nails • Can’t reach feet • Easy grip scissors • See a podiatrist • Hard to hold scissors Take your • Opening bottles • Ask pharmacist for an • Get a pill dispenser • Ask someone to tablets • Remembering to take easy to open bottle with days and times prompt you tablets • Keep a note when marked you have taken a tablet Read the time • See the clock to tell • Buy a clock with larger • Buy a clock that ‘speaks’ the time numbers

„ Contact Customer Services on 0345 045 5202

10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care In the kitchen

Pan handle holder Teapot tipper

Chopping board with spikes

Large handled cutlery Perching stool Liquid level indicator

WHAT YOU WHAT IS DIFFICULT SIMPLE MORE COMPLEX COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS Reach • Cupboards are too • Re-arrange things in • Alter spring in door • Lower or raise cupboards high or low cupboards/on surfaces closers cupboards • Cupboards are too deep • Buy Easi-Reacher or • Cupboard doors are Handi-Reacher too heavy Use taps and • Taps or switches are • Fit tap turners • Change switches • Alter kitchen switches too awkward • Raise or reposition • Can’t reach taps or taps switches • Fit lever taps or new taps Cutting, • Work surface too high • Sit at a table • Food processor • Change height of chopping, or low • Range of kitchen gadgets • Perching/high stool work surface preparing • Hard to grip packets available: knife with a • Buy a trolley • Make space under and cooking or jars thick handle; chopping work surface for food • Hard to grip knife board with spikes; pan knees when • Pans or kettles too handle holder; teapot sitting heavy to lift tipper; lid gripper Moving • Not enough space • Re-organise furniture • Review mobility • Adaptation to around the equipment used kitchen kitchen Eating and • Cutlery is hard to grip • Large handled cutlery • Buy a trolley drinking • Food/plate keeps • Non-slip mat slipping • Lightweight insulated cup • Can’t carry food to table • Use a cup with two handles • Can’t lift cup Laundry and • Washing machine is • Wall-fi xed ironing board • Raise/lower • Change washing ironing too high or too low washing machine machine or iron • Putting up ironing board

„ Contact Customer Services on 0345 045 5202

Visit www.carechoices.co.uk for further assistance with your search for care 11 In the bathroom

Grab rail Shower board

Raised toilet seat

Tap turners

Toilet seat and Long-handled sponges support frame

WHAT YOU WHAT IS DIFFICULT SIMPLE MORE COMPLEX COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS Wash hands, • Turning the taps • Tap turners • Lever taps or • Raise or lower basin face and • Standing at the basin • Long-handled sponge new taps • Showers body • Basin is too low or too high • Flannel strap • Stool • Can’t reach all parts of • Contact „ (see key below) the body for further information Have a bath • Turning the taps • Strip wash • Grab rails • Bath lift • Stepping into the bath • Non-slip mat in bath • Bath board • Mobile hoist • Risk of slipping in the bath • Tap turners • Bath seat • Ceiling track hoist • Getting up out of the bath • Buy a long-handled • Lever taps or new • Replace bath • Diffi culty washing your sponge taps with shower back • Half-step • Convert bathroom to a wet room • Consider care in your own home Dry yourself • Floor is slippery • Heat bathroom • Change fl oor • Hot air body dryer • Room is too cold • Non-slip mat covering • Diffi culty in drying body • Towelling gown Use the toilet • Toilet is too high or too low • Raised toilet seat • Buy a commode • Specialist toilet • Diffi cult to clean yourself • Combined toilet seat • Buy a portable • Alter position of toilet • Flush lever is awkward and support frame urinal • Request short- • Toilet is hard to get to • Flush lever extension • Grab rails term loan of • Contact „ (see key below) commode for further information Clean teeth • Gripping the toothbrush • Toothbrush gripper • Electric toothbrush • Standing at the basin • Stool Have a shower • Diffi cult to stand for long • Strip wash • Shower board shower • Non-slip mats • Shower chair or • Shower too high • Half-step stool • Shower controls are awkward • Replace shower • Shower is slippery controls • Not enough room to move „ Contact Customer Services on 0345 045 5202 12 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Falls prevention advice

Improving safety in the home can help prevent older Clearing away clutter, ensuring fl oors and carpets people from having falls and injuring themselves, whilst are safe, making sure the home is well lit and installing allowing them to continue to live independently. handrails where necessary are all useful suggestions for Falls, slips and trips can lead to broken hips or wrists and improving safety. other injuries, and are a leading cause of disability among Remaining active, eating well, paying attention to the older population. foot problems, properly fi tting shoes and slippers can all Falls in the home can result in ill health, lengthy contribute to avoiding falls. Taking steps to improve and hospital stays, residential care, loss of independence, and maintain health and general wellbeing is an important greatly aff ect quality of life so it’s important for you to aspect of falls prevention. consider what you can do to help make your home and Cambridgeshire Community Services’ Falls Prevention environment safe. Team can be contacted on 01223 883710.

Alarms and detectors

Community alarms Other providers Sometimes it’s useful to have the reassurance that help is at hand if you need it. BT In Touch 2000 Careline There are various community alarm services in If you are an existing In Touch Careline customer and Cambridgeshire. A community alarm is a pendant you have a problem with your In Touch 2000 phone alarm in your home which, when pressed, contacts a and pendant, please call 0800 800 151. response centre to notify the service that you need help. Tunstall Telecare Lifeline A community alarm service can contact the emergency Tel: 01977 661234 services and arrange for a GP, district nurse, next of kin, or named key holder to visit or help you. MS Society Lifeline Help is available at the press of a button, whenever you Tel: 0208 438 0700 need it, 24-hours a day, every day of the year, which will Easy Link UK help you remain living independently in your own home. Tel: 01536 744788 Community alarms are a valuable source of help for Ridgeons Independent Living Centre people of any age. Many people can benefi t from the Tel: 01223 902000 service, including people with long-term health needs, disabilities, restricted mobility, those who live alone or who Voluntary Agency providers have special needs of any kind. Community alarm services are provided by or on behalf Age UK Aid-Call Alarm of local councils. To fi nd out more contact your nearest Tel: 0800 772266 service: Senior Link enquiries line Cambridge Tel: 0845 603 4576 City Council Emergency Alarm Service Tel: 01223 457 648 Email: [email protected] East Cambridgeshire Sanctuary Housing Tel: 0300 123 3511 Huntingdonshire Luminus Group Lifeline Community Alarm Tel: 01480 428 562 Peterborough and Fenland Cross Keys Homes Tel: 01733 385 100 South Cambridgeshire Community Lifeline Service Tel: 0345 045 0051

Visit www.carechoices.co.uk for further assistance with your search for care 13 Assistive technology and telehealthcare

There are a range of technological devices to help people you can find out more online. and their carers in everyday living; from technology that can simply remind people about taking pills and Web: www.cambscommunityservices.nhs.uk/ medication to more complex daily activity monitoring what-we-do/adults-older-peoples/community- systems and ‘telehealth’ monitoring which can help rehab---cambridgeshire-and-peterborough/ people manage long-term chronic conditions (e.g. Chronic assistive-technology-and-telehealthcare Obstructive Pulmonary Disease (COPD), diabetes). Tel: 01223 883756 Cambridgeshire Community Services provides this and

Adaptations to your home

If you have mobility problems, adaptations to your home If you are on a low income, you may qualify for a grant. may help you to get around more easily. Major changes will If it is agreed that you need adaptations to your home, a involve the advice of occupational therapists and referral referral will be made to your local Home Improvement for a means-tested ‘Disabled Facilities Grant’ to help with Agency (HIA). There are three HIAs in Cambridgeshire. some or all of the costs. Please contact your district council for details.

Need to get help for odd jobs around the home or fi nding a reliable trader?

We all need to find a reliable trader from time to time may be arrested, prosecuted and prevented from taking and, if you can’t find one by recommendation, it can be money from you for shoddy or unnecessary workmanship. difficult knowing who you can trust to do a good job. The Trading Standards Approved Trader Scheme, ‘Buy with Do you want to discourage cold callers? Confidence’, can help. All members of the scheme have ‘No Cold Calling’ areas discourage cold callers. ‘No Cold been checked thoroughly by Trading Standards and have Calling’ zones are established (after adhering to strict demonstrated a commitment to high quality service. criteria) in locations that are targeted by rogue traders and unwanted doorstep callers. They act as deterrents. If your To find members of the scheme: area is plagued by cold callers and would like to apply to • look up members on the scheme’s website: become a zone, please contact 0345 045 5206. www.buywithconfidence.gov.uk; or Do you need advice on faulty goods and poor • call the Citizens Advice Consumer Helpline on services? 0845 404 0506 to be given the three nearest members To obtain advice, contact our partner agency on the that best meet your needs; Citizens Advice Consumer Helpline 0845 404 0506. They • visit your local library if you don’t have access to a will provide information and advice on basic rights when computer at home or ask the library staff to look up buying goods or services, especially where something has members for you. gone wrong with them. In some circumstances Trading Standards officers may be able to intervene directly. Although Trading Standards check each trader thoroughly before approving them Care Network’s Help at Home onto ‘Buy with Confidence’, this does not Help at Home offers free, give a price guarantee, so you should practical, volunteer help still get three quotes to ensure you are being charged a to people who are unwell reasonable price. at home or returning home from a hospital stay. Volunteers give practical Do you have a concern about a trader who has called and emotional support to help people regain their at your home? independence by calling in to check people are OK The service has a Response Team to investigate incidents and to help with tasks such as picking up prescriptions, with the police where we believe that people are being collecting shopping and linking with other services like conned in their homes. Where appropriate, the offender meals on wheels.

14 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Need to get help for odd jobs around the home or fi nding a reliable trader? continued

Help at Home can assist with small one-off jobs like changing a light bulb or cutting back an overhanging Your local service shrub (it welcomes donations for these one-off tasks). Help at Home Help at Home doesn’t replace statutory services or South and East Cambridgeshire, and Cambridge City services reasonably available elsewhere. Tel: 01223 714433 Anyone can refer to Help at Home. Contact the scheme Huntingdonshire and Fens Tel: 01354 694413 if you would like to discuss this service. A member of staff will visit and discuss the client’s needs, gain their consent Rally Round and, if agreed, link them with a police (Disclosure and Rally Round is an online tool that makes it easy for people Barring Service) checked and trained volunteer who can requiring support (or their main carer) to let trusted family visit for up to three weeks. The service covers the whole of and friends to see what jobs need doing, to volunteer for Cambridgeshire. those jobs, to see who has agreed to do what and which Care Network is a charity serving Cambridgeshire jobs have already been done. residents and adjoining areas. You can call Help at Home or ask your health or social Web: www.rallyroundme.com/welcome care professional to call. Getting out and about

Activities and groups

There are a wide range of opportunities to try new your area; groups, clubs and organisations near to you; things; take part in activities; take up new hobbies opportunities for learning and study and much more. and interests; volunteer and get involved. The website If you can’t go online, please visit your local library and www.cambridgeshire.net can provide you with staff there will help you. information about events and activities happening in Community Navigators can you help join in with local groups. See page 18 for contact details. If you are interested in setting up a local group yourself, the organisations below provide information, guidance and support to help voluntary and community groups to set up, develop and grow.

Cambridge Council for Voluntary Service Tel: 01223 464696 Web: www.cambridgecvs.org.uk

Hunts Forum of Voluntary Organisations Tel: 01480 420601 Web: www.huntsforum.org.uk

Transport

There are a number of services in place that you may on all of these and local contact details or you can get be able to use to help you get out and about. These information at your local library. include Shopmobility schemes, run in the larger towns in Cambridgeshire; community transport schemes including Web: www.yourlifeyourchoice.org.uk/i-need-help- buses as well as volunteer car schemes; Dial-a-Ride and with/getting-out-and-about/transport.aspx others. Your Life, Your Choice has online information

Visit www.carechoices.co.uk for further assistance with your search for care 15 A Whole New World of Mobility Visit our Showroom Come and try before you buy WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? bartrams WHAT IF I MAKE THE WRONG CHOICE? Maximising Mobility, Promoting independencence WHAT IF MUM DOESN’T AGREE? CAN WE AFFORD IT? A142 FREERIDER A142 RROAD AND BOOT

Witchford SCOOTERS Lancaster Way Business Park Land Ranger XL8 UNIT 50 DEALS Class 3 Road Scooter bartrams VISIT THE NEW CARE SELECT WEBSITE £2995 WWW.CARESELECT.CO.UK • Aids for Daily Living The All New • Stairlifts FR1 Class 2 (straight and curved) Road Scooter c/w windscreen • Bariatric Equipment and twin baskets • Pressure Care £3595 • Wheelchairs and Scooters • Come & try before you buy • Rehabilition Chairs and Beds

Assessment Clinics in partnership with

Mini Ranger Boot Scooter £995 CALL CARE SELECT FOR MORE INFORMATION: Unit 50 Lancaster Way Business Park, Ely, Cambs. 0800 389 2077 Call us on 01353 653 753 • www.bartrams.net Monday to Saturday 9.00am - 5.00pm • Late Thursday to 7.00pm

Safe+Well™ is a service run by NRS Healthcare, supporting people in Cambridgeshire. We’re here to help people who wish to buy their own daily living aids – these are products designed to make everyday We can help you choose tasks easier. the right daily living aids, suggest places you can buy them, and let you know where you Whether you’re getting can try them older, have recently out locally. been in hospital, have a disability or are caring for someone… we’re here to HELP www.safeandwell.co.uk/cambridgeshire Tel: 01480 415719 Email: [email protected]

16 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Wheelchair service

If you feel a wheelchair would be helpful to you, please talk to your GP or health worker for initial advice. Current users should contact the wheelchair service directly for re- assessment, reviews, appointments or general enquiries.

Tel: 0300 123 1403 Email: [email protected]

For repair and maintenance of a wheelchair you already have, please ring our approved repairer, Bartrams.

Tel: 01353 778756

Library services

Are you using your library service to the full? As well as: Cambridgeshire County Council’s library service has a • information about activities and events in libraries, network of libraries and mobile libraries that cover the such as monthly social activities and knitting groups; whole county so there is a service near to you. At every library, as well as the range of books, large print books, • ‘Books on Prescription’ - recommended self-help CDs and DVDs to borrow, the staff will be very pleased to reading to help combat many mild to moderate tell you about the services on offer, for example, how to: mental health issues and some common physical long-term conditions; • request a book; • look for local information on • information about library friends groups and www.cambridgeshire.net; volunteering; and • find out about local and family history; • information about learning centres in libraries. • register a housebound person and have a longer loan period; The library website has full details of all services, opening times and mobile library stopping places and • register for the Doorstep Delivery Service (for people times. unable to visit the library); • join the postal tape service (for people with a visual impairment); Tel: 0345 045 5225 • join a book group; Web: www.cambridgeshire.gov.uk/library • join a beginner’s computer course or receive help with using a computer; or If you need help in accessing information about • use the online library service from home and access services on a computer, the library staff will be able to e-books. help you to do this.

Community Navigators

Cambridgeshire’s team of volunteer Community other organisations to provide these. Navigators can help improve the health, wellbeing and The Community Navigators have detailed knowledge independence of older people by providing information of activities and services available in their local area and about, and referring you to, relevant services and work with other organisations to ensure isolated and activities. They can help you to overcome barriers to using more vulnerable people can access their support. activities and services and identify where more activities The Community Navigators project has offices in each and services are needed, working with local people and local authority district. >>

Visit www.carechoices.co.uk for further assistance with your search for care 17 Community Navigators continued

>> Cambridge City South Cambridgeshire Llandaff Chambers, 2 Regent Street, Cambridge CB2 1AX 18 Broadway House, Tel: 01223 300460 or 07436 808628 149-151 St Neots Road, Email: [email protected] Hardwick CB23 7QJ Tel: 01954 212100 or 07436 808627 East Cambridgeshire Email: [email protected] 41e Forehill, Ely CB7 4AA Tel: 01353 659639 or 07436 809260 Care Network Cambridgeshire Email: [email protected] The Community Navigators teams are run by the Care Fenland Network Cambridgeshire, who offer information, support Octavia Hill Birthplace House, 7 South Brink, volunteers, encourage independence and develop Wisbech PE13 1JB good neighbour projects. They also run the ‘Home from Tel: 01945 589953 or 07436 809266 Hospital’ service. Email: [email protected] 18 Broadway House, Huntingdonshire 149-151 St Neots Road, Hardwick CB23 7QJ Saxongate Centre, Bradbury Place, Huntingdon PE29 3RR Tel: 01954 211919 Tel: 01480 423065 or 07436 809265 Email: [email protected] Email: [email protected] Web: www.care-network.org.uk

Age UK Cambridgeshire

Age UK offers a range of services for older people in companionship and hot meals at six centres across Cambridgeshire, including: Cambridgeshire. Tel: 0300 666 9860 Information and rights-based advice on a variety of subjects relevant to the everyday life of older people. Home help service – help with domestic chores. Tel: 0300 666 9860 Tel: 0300 666 9860 Email: [email protected] Web: www.ageuk.org.uk/cambridgeshire Community wardens, daily check calls to provide reassurance and sense of security. Advocacy for Cambridgeshire, assistance to have rights, Tel: 0300 666 9860 choices and wishes acted upon and heard. Tel: 01354 696541 Safer Homes service, this service aims to improve safety Email: [email protected] and security in older people’s homes in Huntingdonshire, Cambridge City and South Cambridgeshire by providing Visiting scheme, befriending older people who are basic practical help with small household jobs up to a set not able to get out of the house easily and need financial limit per household. companionship. For more information about the scheme Tel: 0300 666 9860 covering the county, contact the visiting scheme team coordinator. Factsheets on a variety of subjects available free of charge Tel: 0845 521 3481 from the national advice line. Tel: 0800 169 6565 – lines are open 365 days, 8.00am – Day services, a day out of the house to enjoy 7.00pm.

The Silver Line

The Silver Line is a free national confidential helpline 0800 470 8090 providing information, friendship and advice to older Tel: www.thesilverline.org.uk people, open 24-hours a day, every day of the year. Web:

18 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Do you look after someone?

Help and support for carers

Many individuals do not recognise themselves as a family A new piece of legislation called The Care Act (2014) carer. A family carer is anyone who provides or intends to which strengthens the support that family carers can provide practical or emotional support to a relative, friend expect, comes into force from April 2015. The County or neighbour who is ill or disabled. Family carers are unpaid Council is currently reviewing its support arrangements for as opposed to the professional carers who work in a care carers and more details will be made available nearer the agency and get paid a wage for the support they provide. date. Family carers who provide (or intend to provide) a substantial amount of care on a regular basis can ask for Tel: 0345 045 5202 a carer’s assessment from their local authority adult social Web: www.cambridgeshire.gov.uk care team. As no two caring situations are the same, a carer’s assessment is an opportunity to reflect upon your needs as a carer, access information and advice which can help you, and identify support which can help you to maintain your caring role whilst having a personal life outside of caring. To find out more, please contact the Carer Support Team on 01480 377616. The County Council and health partners work closely with local voluntary and community organisations to provide information and support for carers. Details of these are available online at www.yourlifeyourchoice.org.uk and in the Carers Support Directory. To obtain a copy please telephone 01480 377616.

Carers Direct

This is a national one-stop information and advice service emotional wellbeing and their physical and mental health; for carers who look after ill, frail or disabled friends and • access to health and social care for the person being relatives. cared for; and • how to access information about, and support from, Carers Direct includes: health and social care services for the person being cared • details of assessments, benefits, Direct Payment, personal for. budgets and time off;

• help to maintain, leave or return to employment; Tel: 0300 123 1053 (seven days a week helpline) • help into education or training; Web: www.nhs.uk/carersdirect • advice on how carers maintain or improve their social and

Quayside at Godmanchester

Visit www.carechoices.co.uk for further assistance with your search for care 19 Worries about mental health and dementia

Your GP should be your first point of contact if you have Your needs will be assessed and a support plan will be or are worried about mental health issues. He or she devised to meet your needs. This will include the support will consider whether they can provide the help and you need to live your life in the community, such as treatment you need from staff who work in the primary personal care and one-to-one support, access to work and care setting, or whether you should be referred to the community services. secondary mental health services. The local NHS mental health service provider is the Tel: 01223 726789 Cambridgeshire and Peterborough NHS Foundation Trust. Web: www.cpft.nhs.uk They provide an integrated health and social care service.

Dementia care

Usually, the initial point of contact to access care services is Local helplines giving advice and support in either your GP (for health care solutions) or your local adult Cambridgeshire: social care team (for most other services). Your GP, as well as discussing your concerns, will be Cambridge and Ely able to carry out a series of tests which will establish the Email: [email protected] nature of your condition and advise whether treatment is Tel: 01223 863854 possible. Some forms of dementia are not permanent and can be Huntingdon caused by a range of emotional, physiological and physical Email: [email protected] ailments, which bring on dementia-like symptoms. It is Tel: 01773 893853 important that any diagnosis eliminates the possibility of a reversible dementia before a medical prognosis is made. Peterborough Following a diagnosis of dementia, your GP may refer you Email: [email protected] to a specialist like a consultant in old age psychiatry, a Tel: 01773 893853 community psychiatric nurse or an occupational therapist with a special interest in dementia care. Fenland Email: [email protected] Support in the community Tel: 01945 580460 As it can be best for the person with dementia to stay living in their own home for as long as possible, a range SANE of community care services is available to facilitate this. A mental health charity involved in supporting people Adult social care, for example, can provide access to: home with mental health conditions, campaigning and initiating care (see page 25 and 29 to 35); meals in the home; sitting research about mental health. services (which provide a break for any carer); advice on equipment and adaptations; day care centres and respite Tel: 0845 767 8000 care. Email: [email protected] These services can be provided directly by registered Web: www.sane.org.uk providers to those who are not eligible for adult social care financial help. However adult social care will still be willing The SUN network to offer an assessment of need. You may have a choice of The SUN Network supports the involvement of people which agency you receive your care from whether or not who use mental health and drug and alcohol services adult social care assists with the funding of your service. in the planning, design and evaluation of those services within Cambridgeshire. Useful websites and contacts: Tel: 01480 276057 Alzheimer’s Society Email: [email protected] Web: www.alzheimers.org.uk Tel: 0300 222 1122 Web: www.sunnetwork.org.uk

20 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Dementia care continued

Residential dementia care especially safety and accessibility? Is there plenty of natural If the time comes when remaining living at home is no light? Is moving around helped by easily-understood longer viable, the benefits of residential care need to be signage? How is technology employed to help alleviate considered. Questions to ask of any home registered for falls and help orientation? Further questions can be found someone with dementia would include: Who is the senior in the residential dementia care checklist on page 43. clinician who can act as a single point of contact for people Differentiating one home from another can be difficult to approach for information and advice? What training but the quality and quantity of staff training is especially programmes do staff participate in? Does the home offer important, along with the turnover of staff as continuity of a person-centred approach to their care planning? Is relationships in this type of home is important. the home designed with the needs of its clients in mind, See the residential dementia care checklist on page 43. Specialist services

Services for people with a sensory impairment

The County Council’s Sensory Services Team works with Cambridgeshire Hearing Help adults over the age of 19 who: (formerly Camtad) • have a dual sensory loss (deaf/blind); 8A Romsey Terrace, • are deaf or hard of hearing; Cambridge CB1 3NH • have severe sight loss (blind); and Tel: 01223 416141 • are partially sighted or experiencing significant visual loss. Web: www.cambridgeshirehearinghelp.org.uk

The team can offer advice and information covering a Camsight wide range of issues surrounding sensory loss. Once you 167 Green End Road, have been referred to a sensory worker, the team will offer Cambridge CB4 1RW an assessment of your abilities and social care needs. If Tel: 01223 420033 eligible, they will work with you to decide which services/ Web: www.camsight.org.uk equipment will meet your needs. The team also offers support to families and carers and Deafblind UK can provide a separate assessment to carers of disabled National Centre for Deafblindness, people. If you need services that are provided by other John and Lucille van Geest Place, teams (e.g. personal care or day activities), they will work Cygnet Road, with you to meet eligible needs holistically. The team Hampton, also works closely with the voluntary sector and offers Peterborough PE7 8FD support to families and carers and can provide a separate Tel: 01733 358100 assessment to carers of people with sensory impairment. Web: www.deafblind.org.uk For more information call 0345 045 5221. Local organisations also provide a number of services Fenvision and support, ranging from very practical help in adjusting Isle of Ely Society for the Blind, hearing aids; help to access sporting activities; providing The Town Hall, advice and guidance. Organisations include: Market Place, March PE15 9JF Cambridgeshire Deaf Association Tel: 01354 656726 8 Romsey Terrace, Cambridge CB1 3NH Tel: 01223 246237 Huntingdonshire Society for the Blind Minicom: 01223 411801 8 St Mary’s Street, Tel: 01223 411701 (Fax) Huntingdon PE29 3PE Email: [email protected] Tel: 01480 453438 Web: www.cambsdeaf.org Web: www.huntsblind.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 21 Physical and learning disabilities

The County Council’s Physical Disability Team is a countywide team working with adults aged 19-64 who have a ‘substantial’ or ‘critical’ need arising from their physical disability or illness. Services for which the team may assess include assistance with personal care, meals, supporting disabled parents, social inclusion and support for carers. They aim to keep people in their communities for as long as possible, but if necessary can assist and advise with residential and nursing home placements. The team also offers support to families and carers and can provide a separate assessment to carers of disabled people. For more information call Customer Services on 0345 045 5202. Cambridgeshire Learning Disability Partnership or care for needs help or further information, you can look teams include both social care staff and specialist health at the website www.yourlifeyourchoice.org.uk. professionals. They assess the needs of individuals For more information call Customer Services on and provide information about the support, facilities 0345 045 5202. and opportunities people can access and use in the community. This support aims to maximise individuals’ Cambridgeshire Alliance for Independent Living choice, control and independence in their community. Run by people with disabilities, for people with Care managers and specialist health professionals in disabilities. Cambridgeshire Alliance for Independent community teams for learning disabilities are able to give Living is an organisation to bring together people with information to enable people to make the right choices shared experiences of disability or impairment, who work for themselves. If you feel that you or someone you know together to ensure that disabled people have the choice and control they need to live the life they choose. Its current activities include mobilising peer support networks, building and representing a stronger disabled voice at local and countywide level, and raising awareness and increasing the uptake of Self-Directed Support. Its current services include free online Direct Employer, Personal Assistant and Care Share searchable databases We offer support based on a person centred and forums, as well as Self-Directed Support-focused plan of care with an emphasis on informed training and resources. personal choice, developing independence, social and life skills training, within a safe residential care setting, Lower Pendrill Court, Ermine Street North, where people can thrive. Papworth Everard, Cambridge CB23 3UY Tel: 0300 111 2301 „ Long term residential care Email: [email protected] „ Short to mid term tailored programmes of Web: www.cambridgeshirealliance.org.uk support „ Life skills, leading to supported living „ Respite care Disability Cambridgeshire Disability Cambridgeshire is an advice and information Haddon House service for disabled people and/or older people and their Brickburn Close carers. They serve people of all ages in South and East Hampton Centre Cambridgeshire, Fenland and Cambridge City. Peterborough PE7 8NZ Tel: 01733 315 793 Tel: 01480 839192 Email: [email protected] www.livingwithautismltd.co.uk Web: www.disabilitycambridgeshire.org.uk

22 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Housing options You may want to think about where you live and the type could make life easier for you to manage. of home you live in to consider if making changes to this

Housing providers

The city and district councils in Cambridgeshire have on accommodation queries for the range of housing statutory responsibilities for housing and are known as including sheltered housing, housing association homes, housing authorities. Their duties include the provision of hostels, privately rented, owner-occupied and adaptations housing for rent and working with housing associations to to meet special needs. Sheltered housing is also available supply housing for general and special needs. for rent or purchase in the private sector and advice can Housing authorities also give advice and information be obtained from organisations listed in the next section.

Extra Care – what it is and how to access it

The main aim of Extra Care provision is independence for approach to care with security and 24-hour support from adults within a housing scheme. Extra Care housing can social and health care teams. Applications can be made to be owned, part-owned and part-rented, rented by the the housing provider (often a Housing Association) or the tenant, and leasehold. Some developments mix types of local authority. tenure. Frequently, agreements exist between housing Extra Care includes private accommodation, e.g. a providers and local providers of health and social care bungalow or flat, with access to support, meals and services enabling applications to be made via health and recreation facilities. Extra Care housing provides a flexible social care providers.

District council housing contacts

Cambridge City Council Mandela House, 4 Regent Street, Cambridge CB2 1BY Tel: 01223 457918 Email: [email protected]

East Cambridgeshire District Council Housing Advice Service The Grange, Nutholt Lane, Ely CB7 4PL Tel: 01353 665555 Email: [email protected] Housing advice is also available from a range of independent organisations including: Fenland District Council Fenland Hall, County Road, March PE15 8NQ Elderly Accommodation Counsel (EAC) Tel: 01354 654321 3rd Floor, 89 Albert Embankment, London SE1 7TP Email: [email protected] Tel: 0800 377 7070 Web: www.eac.org.uk

Huntingdonshire District Council Papworth Trust Home Solutions Pathfinder House, St Mary’s Street, Huntingdon PE29 3TN The Papworth Trust, Tel: 01480 388388 The Bernard Sunley Centre, Email: [email protected] Papworth Everard, Cambridge CB23 3RG Tel: 0800 952 5000 (advice for people with disabilities) South Cambridgeshire District Council Web: www.papworth.org.uk South Cambridgeshire Hall, Cambourne Business Park Cambourne, Cambridge CB3 6EA Shelter Tel: 0345 045 0500 Advice helpline: 0808 800 4444 Email: [email protected] Web: www.shelter.org.uk Visit www.carechoices.co.uk for further assistance with your search for care 23 At MiHomecare, we help people to live a happier and more independent life in the comfort of their own home. Our compassionate and dedicated workers understand that everyone is different. That’s why we tailor our care to the needs of the person we’re looking after, helping them to live as full a life as possible, whether that’s at home or in their local community.

We provide a wide range of homecare services to people who need help and support. From preparing meals and help with getting out and about, to full time specialist live-in support, we can provide the care you need, when you need it. We work with people of all ages, and can help with complex conditions such as learning disabilities or dementia, as well as supporting people who just need a little bit of extra help around the house.

To find out how we can help you or a loved one, get in touch with your local MiHomecare team today.

T: 01353 778320 E: [email protected] www.mihomecare.com

24 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care in your own home

This is often called domiciliary care or home care and cooking through to personal care that helps with tasks is aimed at helping people to live in their own homes like dressing, bathing, toileting and prompting the for as long as possible by using a range of home care taking of medication. Carers need to be properly trained services. Help on offer ranges from day-to-day tasks particularly in moving and handling and the use of hoists such as cleaning, shopping and food preparation/ for some tasks.

Daily care support

Carers can call in on a daily basis to assist with any of per day. Night services can also be provided. The hourly the tasks described above. Depending on the level of rate for these types of services depend on the services help required their visits can be just half an hour or up to required, the time of day and the location. Rural areas several hours. Generally, visits are available from 7.00am may present particular difficulties and a travel charge will until 10.00pm. Some people will need multiple visits probably be made in addition to the normal hourly rate.

Live-in care

24-hour live-in care can accommodate people with a by the Care Quality Commission who publish inspection very high dependency on a permanent basis. It can also reports on their website www.cqc.org.uk. When provide respite breaks for regular carers and short-term considering a service it’s always a good idea to check support following discharge from hospital. their report online (if you can’t access the internet, ask for In some cases it’s preferable and more economical assistance at your local library). to have a carer actually living in the home. This can be Before you make any decisions regarding the provision for a short period e.g. a week, or on an ongoing basis. of care, be sure to contact several providers and ask for Typical charges for this service depend on the amount of a ‘Service User’s Guide’ and their charges and if you are care and the particular skills required. Live-in care is also paying for your own care, a draft contract between you available to people with permanent physical or mental and the care provider. conditions who require long-term ongoing care. For more information call Customer Services on All home care providers are regulated and inspected 0345 045 5202.

Visit www.carechoices.co.uk for further assistance with your search for care 25 CARE VISITS AT HOME We care passionately

Our staff Our staff are caring, trained to give medication and police checked.

Alternative Bluebird Care offers a realistic cost-effective alternative to residential care. With familiar friends, relatives and possessions around, Bluebird Care ‘just happens’.

What we offer We offer everything from personal care to shopping, cleaning, medication management or social visits. In fact everything you need to stay in the comfort of your own home.

Call and talk to one of our Cambridge & South Cambs friendly professional team at Tel: 01954 212881 your local branch Email: [email protected]

Huntingdonshire Newmarket & East Cambs Tel: 01480 414888 Tel: 01638 718855 / 01353 883333 Email: [email protected] Email: [email protected]

www.bluebirdcare.co.uk Home care checklist © 2015 Care Choices Ltd

These questions may be useful when considering using the will have been completed by your care manager and services of a home care (domiciliary) provider to help you the agencies used will have been accredited to work for build up a picture of how your care needs will be met in Cambridgeshire County Council. your own home. People arranging and funding their own care either For care packages which have been arranged by privately or through a direct payment or a personal budget Cambridgeshire County Council, contracts and care plans are able to choose their own worker or care agency.

Agency 1 £ p/h

Agency 2 £ p/h

Agency 3 £ p/h

Agencies Care workers What experience does the agency have in your particular You should expect your personal preferences, dignity and fi eld of need? Can they supply references for you to privacy to be respected. Discuss this with the agency and check? ask how the most suitable carers for your particular care 1 are chosen. Can you talk to them before deciding? 2 1 3 2 3 Home care agencies providing personal care must be registered and inspected by the Care Quality Commission. Carers should be fully trained or be in ongoing training. Ask to see a copy of their registration certifi cate. Ask the agency about their policies on this. 1 How long has the agency been operating? 2 1 3 2 3 You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be How many carers would the agency assign to care for you reviewed by the agency. and would you see the same one every day? If not, how 1 does the staff rota operate and what happens if your carer 2 goes on holiday or is sick? Will you be notifi ed in advance 3 that a diff erent carer will be attending? 1 Carers must be checked with the Disclosure and Barring 2 Service (DBS) and have a criminal records disclosure – 3 make sure this is the case. 1 How can you contact the agency in an emergency or 2 outside offi ce hours? 3 1 2 Paying 3 If your care needs do not meet Health and Community Services’ eligibility criteria and have been arranged How hard or easy would it be to make a complaint and privately you should check carefully the fee rates charged how are things then put right? and exactly what the payment you make covers. 1 1 2 2 3 3 If this is a private contract ask for a copy of the agency’s Comments, compliments and complaints contract terms and read these carefully with someone If you would like to make a comment about the service you trust. Get as much help as you can going over it and you receive or are unhappy about any aspect of it, you ask any questions you may have before signing anything. can speak to your home care provider, the local authority, The Citizens Advice Bureau or Age UK (sometimes called the Care Quality Commission or the Local Government Age Concern in some areas) can help with this. Ombudsman. For more information, please see page 49.

Visit www.carechoices.co.uk for further assistance with your search for care 27 Availl We Do Home Care, We Do Reliability, We Do Respect, We Do Making A Difference, We Do Independence, We Do Trust, We Do Care.

Hello, we are Availl. We are a local carenursing provider agency We promise you reliability, consistency and continuity aiming to make a real difference in adult care and with 24/7 on-call, so there is always somebody at the support. We believe everybody deserves respect, end of the phone, whenever you may need us. dignity and as much independence as possible.possible. We carefully select all our staff, then continually You will find our carers, support workers, registered develop, train and support them, to make sure you get nurses and housekeepers providing care at home, as excellent staff that can be proud of the work they do. well as providing cover in establishments. At Availl, we are all about people, about developing We offer adult care, including learning disability, mental trust through communicating and building relationships. health and brain injury support with a choice of day, It’s always been the way we’ve chosen to work. night, sleep-in or live-in care. Call us for a FREE, immediate assessment or simply to find out more about what Availl can do for you.

Availl Great British Call or Visit Ravenscroft House Care Awards 01223 308 815 61 Regent Street L>CC:G Cambridge

7:HI86G::BEADN:G6L6G9 www.availl.co.uk CB2 1AB Registered with the Care Quality Commission and the Local Authority 28 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers

All domiciliary agencies listed here are registered by the regulatory body the Care Quality Commission (CQC).

A CLASS CARE LIMITED ASKHAM COMMUNITY SERVICES Waterbeach March Tel: 01223 864066 Advert page 30 O P D MH YA Tel: 01354 740269 OP D PD YA

ABCARE AVAILL (CAMBRIDGE) Cambridge Cambridge Advert page 28 Tel: 01223 213937 Advert page 32 O P D PD LDA MH SI YA Tel: 01223 308815 OP D PD LDA MH SI YA AD

ABBEYFIELD GIRTON – BEAUMONT HEALTHCARE LTD CARE AT HOME SERVICE Eaton Socon Cambridge Tel: 01480 218300 OP D PD LDA MH SI YA Tel: 01223 277744 OP BETTER HEALTHCARE SERVICES ABSOLUTE CARE SOLUTIONS Cambridge Cambridge Tel: 01223 464999 OP D PD LDA MH SI YA AD Tel: 01223 269429 Advert page 32 O P D PD LDA MH SI YA BETTER HOME CARE ACTION FOR CHILDREN OUTREACH SERVICES Upper Cambourne Huntingdon Tel: 01223 262669 Advert page 37 O P PD YA Tel: 01480 454353 PD LDA SI YA BIRCHAM HOUSE AFFINITY TRUST CAMBRIDGESHIRE Sawston Chatteris Tel: 01223 836069 OP D PD MH YA Tel: 01354 696009 PD LDA MH BLUEBIRD CARE LTD ALLIED HEALTHCARE CAMBRIDGE (CAMBRIDGE AND SOUTH CAMBS) St Ives Hardwick Tel: 01480 464445 OP D PD LDA MH SI YA AD Tel: 01954 212881 Advert page 26 OP D PD LDA MH SI YA

ALLIED HEALTHCARE SAWSTON BLUEBIRD CARE LTD (HUNTINGDONSHIRE) Sawston Huntingdon Tel: 0844 736 8435 OP D PD LDA MH SI AD Tel: 01480 414888 Advert page 26 OP D PD LDA YA

River Cam

Advertisers are highlighted Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 29 Home There’s no place like it

Being able to live at home can be one of the most important comforts in an older person’s life, and because family and friends can’t always be there Home Instead Senior Care are here to help. From an hour a day, to full time care, our service is available 24 hours a day, seven days a week to provide: • Companionship • Respite Support • Light Housekeeping • Convalescence Support • Local Transportation • Specialist Dementia and Errands and Alzheimer’s Care • Meal Preparation • Shopping • Personal Care

Home Instead Senior Care areas covered: Home Instead in Huntingdon is part of a Chatteris, Ely, Huntingdon, Sawtry, St Neots national organisation with a reputation as one Sandy, Biggleswade and surrounding villages of the UK’s leading care companies. Call us on 01480 454293 • Care Quality Commission accredited www.homeinstead.co.uk/Huntingdon • Members of UK Home Care Association Live-in Care from £675 per week

Quality and Personalised Care at Home

Here at A Class Care we aim 6RPHRIWKHVHUYLFHVZHRσHU to provide you with the highest • Companionship standards of care enabling you to • 24 hour Live In Care remain in your home for longer. • Personal Care The alternative to Care Home admission. All our services are tailored around • Meal Preparation your individual needs and wants. • Assistance with running errands Live-in Care enables anyone with care needs to :HRijHUORZFRVWFDUHWKDWGRHVQŖW • Personal Care compromise our quality. Our • Respite Support continue living in their own home with a services are from 15 minutes per • House Keeping day to full time care, Live In Care š6SHFLDOLVW'HPHQWLDDQG$O]KHLPHUŖV&DUH round-the-clock care worker. seven days a week. • Transportation – shopping trips or errands

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:K\GRQŖW\RXFRQWDFWRXUIULHQGO\WHDPWRGD\IRUDQLQIRUPDOFKDW:HFDQ arrange a free none obligatory assessment for you or your loved one. Visit us today at www.aclasscare.co.uk or call us on 01223 864066. 08000 121 247 | www.liveincare.info Cambridge - 01223 581 508

30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers continued

CAERUS CARE LTD CITY CARE SERVICES March Great Shelford Tel: 01945 464733 PD LDA MH SI YA Tel: 01223 842100 OP D PD MH SI YA

CAMBRIDGE CITY COUNCIL CARE COMMUNITY SUPPORT SERVICE Cambridge Huntingdon Tel: 01223 457199 OP D PD LDA SI Tel: 01480 379800 PD LDA SI

CAMBRIDGE NURSING AGENCY CORDERCARE OFFICE Bluntisham Wisbeach Tel: 01487 741127 Advert page 32 OP Tel: 01945 475438 OP D PD SI YA

CAMBRIDGESHIRE AND PETERBOROUGH CRAEGMOOR SUPPORTING YOU IN DOMICILIARY CARE AGENCY CAMBRIDGESHIRE Cambridge Chatteris Tel: 01223 395590 LDA Tel: 01354 691611 PD LDA MH YA

CARE BY US DCA Cambridge Advert inside front cover Cambridge Tel: 0333 700 80 80 OP D PD LDA MH SI YA AD Tel: 0203 535 2147 OP PD LDA MH

CARE FULL CARE LIMITED DIMENSIONS Cambridge Advert page 37 Cambridge Tel: 01223 871999 OP D PD LDA MH SI YA AD Tel: 01954 206140 LDA

CARERS TRUST CAMBRIDGESHIRE EDINA COURT St Ives Wisbech Tel: 0845 241 0954 OP D PD LDA SI YA Tel: 01945 463419 OP D PD LDA MH SI

CENTRA CARE CAMBRIDGE EDMUND HOUSE Histon Cambridge Tel: 01223 257700 OP D PD LDA MH SI YA AD Tel: 01223 883130 LDA YA

CHS HOMECARE ELITE HOMECARE SERVICES Melbourn Peterborough Tel: 01763 260564 Advert page 48 OP Tel: 01733 704328 OP D PD MH SI

FITZROY SUPPORTED LIVING Huntingdon Tel: 01487 773547 PD LDA SI AD

FUTURE CARE SOLUTIONS Fulbourn Tel: 01223 269387 OP D PD LDA MH SI

GRAYS QUALITY HOME CARE LTD Cambourne Tel: 01954 719952 OP

Advertisers are highlighted Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 31 Friendly, reliable Anglian Care & Domestic Support Services Limited and personal (Est. 1997) live in care The Paddocks – Hospital Drove PE12 9EL 01354 705012 www.leafcareservices.co.uk Email: [email protected]

We have been A Helping Hand in the Local Community to 100’s of Vulnerable Adults since 1997.

specialist providers: We can help you with: • Medication • Personal Care • Cooking • Shopping • Companionship, personal care, specialist care • Domestic • Hospital Visits • Outings • Appointments Or just simply take the time to chat and reminisce. • Short term, long term, single and couple care • Our carers are vetted and DBS checked We can also provide: Weekend/holiday and respite care at home for you or your • Trained by our government training in care loved ones, including check calls when necessary. • A managed service with positive client feedback Day/night sitting service available on request.

Areas covered: Tel 0844 561 6711 • March • Chatteris • and all surrounding areas Email [email protected] Call us now and let us help to promote your independence.

We are fully regulated by Registered with the Care Quality Commission. Care Quality Commission All staff are fully trained and have an Enhanced We service private customers, Disclosure from the Disclosure and Barring Services. Social Care & NHS patients.

Cambridge Nursing Agency Ltd We aim Our personal care services are available 7 days a week and vary from short visits to deliver to round the clock care. We provide both personal care and domestic services Your care including washing, cooking and cleaning. $EVROXWH&DUH For more information or to discuss your 6ROXWLRQV Your way needs call 01487 741127 or We offer the very best in Some of the services we 07841 622 939 compassionate care for the offer are: Covering St Ives, Huntingdon and the surrounding areas elderly and vulnerable adults. • Home care It is our goal to improve 8 East Street, Bluntisham, Huntingdon, Cambridgeshire PE28 3LS • Personal care (assistance with the physical, emotional and bathing/showering) spiritual wellbeing of our care • Companionship receivers. We pride ourselves • Live-in home care Professionals with on providing care your way in • Meal preparation personal committment your own home with a • Visiting friends and family or regular and familiar team of Why choose ABCare? hospital appointments carers. With a number of • Transportation – shopping trips _ Over 5 years experience services and experienced _ CQC registered or errands caregivers we can tailor a care _ Staff of all grades available Please contact us to enquire _ All staff highly trained & DBS checked package specifically for the _ Competitive rates needs of each care receiver. about other services

Call us on 01223 213937 351-353 Newmarket Road X Cambridge X CB5 8JG Email: [email protected] Web: www.absolutecaresolutions.co.uk Tel: 01223 269429 ABCare I 8 Barnwell House I Barnwell Drive I Cambridge I CB5 8UU

32 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers continued

GUYATT HOUSE MIDAS CARE Burwell Waterbeach Tel: 01638 610109 LDA YA Tel: 0844 406 1008 OP D PD SI YA AD

HALES GROUP LTD MIHOMECARE Huntingdon Ely Tel: 01480 270420 OP D PD LDA MH SI YA Tel: 01353 778320 Advert page 24 OP D PD LDA MH SI YA

HOME CARE SOLUTIONS MIHOMECARE St Neots • Chatteris Tel: 01480 223190 OP D PD MH SI YA Tel: 01354 696959 OP D PD MH SI YA HOME INSTEAD SENIOR CARE • Huntingdon Huntingdon Tel: 01480 418890 OP D PD MH SI YA Tel: 01480 454293 Advert page 30 OP D PD LDA MH SI YA • Wisbech HOUSING & CARE 21 - POPPYFIELDS Tel: 01945 588050 OP D PD MH SI YA St Neots Tel: 0800 280 2575 OP D PD SI MULTI-CARE COMMUNITY SERVICES LTD Fenstanton JARK HEALTHCARE LTD Tel: 01480 466387 OP YA Cambridge Tel: 01223 227999 OP D PD LDA MH NIGHTINGALES PROFESSIONAL CARE Ely JASMINE HOUSE Tel: 01353 666987 Ely Tel: 01353 662261 OP D LDA YA

LAURELS, THE Huntingdon Tel: 01480 450596 OP LDA YA

LOCAL CARE GROUP, THE Waterbeach Tel: 01223 864329 OP D PD SI

LUCMONT LIMITED T/A HOME INSTEAD SENIOR CARE St Ives Tel: 01480 495834 OP D PD LDA MH SI YA AD

MEARS CARE LTD • Cambridge Branch Waterbeach Tel: 01223 508100 OP D PD LDA MH SI YA AD • St Neots Branch Eaton Socon Tel: 01480 478700 OP D PD LDA MH SI YA AD Advertisers are highlighted Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 33 Some people think that most care providers are ‘more or less’ the same…this isn’t true.

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CAMBRIDGE • LINTON • ELY • HUNTINGDON • PAPWORTH EVERARD • NEWMARKET & ALL SURROUNDING AREAS Cambridgeshire 01480 839 911 WWW.QUALITYHOMECARE.CARE 34 ThisThis DDirectory’sirectory’s helhelplinepline 0800 389 20772077 – iinformationnformation on chooschoosinging and paypayinging fforor carcaree Home care providers continued

NURSE PLUS AND CARER PLUS (UK) LTD SUNSHINE Cambridge Advert page 36 Wisbech Tel: 01223 423739 OP D PD LDA MH SI YA AD Tel: 01945 474700 OP D PD LDA MH SI YA AD

PAPWORTH TRUST SURECARE (CAMBRIDGE) Papworth Everard Fenstanton Tel: 01480 831298 OP D PD LDA MH SI YA Tel: 01480 466200 OP D PD LDA MH SI YA

QUALITY CARE TEAM LTD TAYLORED CARE LIMITED Duxford Cambridge Tel: 01223 830257 Advert page 36 OP D PD LDA SI Tel: 01223 571745 OP D PD LDA SI YA

TRIPLE HOME CARE LTD QUALITY HOME CARE Huntingdon Papworth Everard Tel: 01480 432496 OP YA Tel: 01480 839911 Advert page 34 OP D PD LDA SI YA TOTAL HOME CARE SOLUTIONS LIMITED RADIS COMMUNITY CARE CAMBRIDGE • Baird Lodge St Neots Ely Tel: 01480 223650 OP D PD LDA MH YA Tel: 01353 661673 OP D PD YA TOTALCARE (FENLAND) LTD • Broadleas Court ECH March St Ives Tel: 01354 661951 OP D PD LDA MH SI YA Tel: 01480 493170 OP D PD LDA MH SI YA VOYAGE 1 LTD • Huntingdon Wisbech Huntingdon Tel: 01945 870968 OP PD LDA SI YA Tel: 01480 433880 OP D PD LDA MH SI YA AD

• Millbrook House WESTMINSTER HOMECARE LIMITED (CAMBRIDGE) Whittlesford Ely Tel: 01223 840113 OP D PD LDA MH SI YA AD Tel: 01353 720870 OP D MH YA

• Ness Court ECH WESTMINSTER HOMECARE LTD Cambridge T/A INDEPENDENT LIVING NETWORK – EAST Tel: 01638 745594 OP D YA Ely Tel: 01353 667646 OP D PD LDA MH SI YA SANCTUARY HOME CARE LTD WILLOWBANK (CAMBRIDGE) Chesterton Doddington Tel: 01223 324922 OP D PD MH YA Tel: 01354 742957 OP D PD LDA MH SI YA AD Soham WOODLANDS COURT Tel: 01905 334882 OP D PD LDA MH SI YA AD Cambridge Tel: 01223 321115 PD LDA MH SI SCOPE COMMUNITY SERVICES CAMBRIDGESHIRE AND HERTFORDSHIRE YEW TREE COTTAGE DOMICILIARY CARE Meldreth Bottisham Tel: 01763 268111 PD LDA SI YA Tel: 01223 812999 LDA Advertisers are highlighted Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 35 Purely Care call us now on 01603 407707

Purely Care is a specialist provider of live-in care services. We are passionate about enabling our clients to retain their independence by remaining safely and securely in their own homes.

We specialise with the following client groups: • Elderly people ‡3HRSOHOLYLQJZLWK06RURWKHUGHELOLWDWLQJLOOQHVVHV ‡3HRSOHZLWKOHDUQLQJGLIÀFXOWLHV • People with AIDS or HIV ‡3HRSOHZLWKSK\VLFDOGLVDELOLWLHV ‡3HRSOHOLYLQJZLWK3DUNLQVRQ·VRUGHPHQWLD ‡3HRSOHZLWKPHQWDOKHDOWKSUREOHPV • Terminally ill people

[email protected] • www.purelycare.co.uk

Where Quality of life

is our primary

goal in Care

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Specialising in Live-In Care and Domiciliary Care

5 Woburn Place, Duxford, Cambridge CB22 4QJ Tel: 01223 830257 Mob: 07985 615259 [email protected] Reg: 4684428

36 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Meals to Go Care Full Care Ltd Tel 01945 429990 FOR ALL YOUR HOME CARE NEEDS www.carefullcare.co.uk Hot freshly cooked meals delivered Do you, or does someone you know, to your home daily. We deliver to Wisbech, March and surrounding areas, 7 days a week. need care or assistance at home? Special diets are catered for. We are a friendly family run care agency based in the Please call and ask for Julie for more info or South of Cambridge. We offer contact by email [email protected] a professional, quality care service, to support and assist with your home living.

• search care providers Some of the services we offer include: quickly and easily We can provide a Live-in care service for those who require • search by postcode/town care 24 hours a day We specialise in providing support for and care type those who have Motor Neurone disease, Multiple Sclerosis, • Information on standards Dementia and Alzheimer’s disease Personal care of care Cleaning Companionship Meal preparation • links to the latest inspection Washing & dressing Help with medication reports Help with shopping & appointments Respite cover With so many providers to • extra information, photos We always put our clients first and tailor our services to your choose from, where do you and direct website links for hundreds of providers needs with the full length and time of visit you’ve agreed. start? • request a brochure For enquiries please call www.carechoices.co.uk • checklists to take with 01223 871999 can help you out. you when you visit Registered with the Care Quality Commission

Home Care can be a great alternative to moving into a care home!

Better Home Care is a local and family run homecare agency providing superior private homecare and community care support to help enhance quality of life, enjoy time with loved ones or remain active and part of the community.

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Help getting up and ready for the day and assist when going to bed All aspects of personal care service, washing, bathing, dressing Medication, hospital & GP visits Meals (breakfast, lunch and tea), assistance with feeding Help with days out such as going to the cinema, shopping or other community activities Help with cleaning and bed making

Better Home Care is registered and regulated by the CQC

t: 01223 262 669 e: [email protected] w: www.betterhomecare.co.uk

Providing honest, good quality care so that you can get on with life

Visit www.carechoices.co.uk for further assistance with your search for care 37 Why not come and be part of the community at Rose Cottage?

Rose Cottage provides 24 hour long term and respite care for people over 65.

Enjoy the gardens, the home cooked food including our lovely desserts, and the comfortable and convivial surroundings.

Be at peace in the quiet of your room or participate in our events, activities and outings.

We have been doing residential care for 30 years and our friendly staff will put you at your ease and support you in whatever way you ask us to.

Rose Cottage Residential Home, School Road, Broughton, Huntingdon, PE28 3AT Telephone: 01487 822550 (PDLORIÀFH#URVHFRWWDJHFDUHFRP

www.rosecottagecare.com 38 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care homes

All care providers in the country must be registered If a care home providing nursing care is the best with the Care Quality Commission (CQC). All services are solution for you, the social worker will give you inspected by the CQC, who report on their findings. These information to help you find a home which meets your inspection reports are available from the care service or care requirements. the CQC (visit www.cqc.org.uk). Further information Please note: if the person requiring care in either a about the CQC can be found on page 49. care home or care home with nursing has a diagnosis of Please also refer to the section on ‘paying for care’ on dementia, please ensure the home is registered with the page 44. Care Quality Commission to meet these needs.

There are two types of care home: Help choosing a care home When considering potential care homes please use Care homes offering personal care only the care homes checklist on page 41 and for homes If you are reasonably active, but would like greater security specialising in dementia please use the residential and care, subject to a needs assessment, a care home dementia care checklist on page 43. offering only personal care may be the best option. Personal care includes bathing, feeding, dressing and help with moving.

Care homes with nursing If you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

Visit www.carechoices.co.uk for further assistance with your search for care 39 You can contact the homes directly for a brochure and more information or telephone our regional office on 01480 498067

01733 203347 - Aliwal Manor, Whittlesey 01223 354773 - Primrose Croft, Cambridge

01223 247864 - Brook House, Cambridge 01480 375163 - Rheola, St. Ives

01223 712111 - Buchan House, Cambridge 01223 712135 - St. Georges Court, Cambridge

01954 273310 - Fitzwilliam House, Cottenham 01480 456899 - Hunters Down, Huntingdon

01223 236079 - Etheldred, Histon 01945 581141 - Glennfield, Wisbech

Excelcare Care that is as individual as the C/O Hunters Down, Hartford Road people for whom we provide care Huntingdon, Cambs PE29 1XL Care homes checklist © 2015 Care Choices Ltd

Home 1 £ p/w

Home 2 £ p/w

Home 3 £ p/w

First impressions 1 2 3 • Is alcohol served or permitted? • Are there smoking and non-smoking areas? • Were you met when you fi rst arrived? • Are there arrangements for religious observance? • Do staff seem warm, friendly and polite? • Can you handle your own money? • Do the residents seem happy, active and sociable? If not, what arrangements are in place? • Does the home feel homely and welcoming? • Does a hairdresser/chiropodist visit? • Is the home fresh, clean and comfortably furnished? • Are residents accompanied on visits to the GP or hospital? Fees Staff • How much are the fees? • Do the staff appear clean, cheerful and respectful? • Do the fees cover all the services available? • Do the staff talk to residents and how do they talk • Under what circumstances will the fees alter – to them? e.g. annually or according to increasing needs? • Are the staff formally trained? • Is the notice to terminate reasonable? • Is there an adequate number of staff on day and night?

Transport Visitors • Is the home easy to get to for relatives and friends? • Are visitors welcome at all times? • Does the home provide its own transport? • Is there somewhere to see them in private? • May your visitors join you at meals? Accommodation • Can your visitors stay overnight? • Are bedrooms single or shared? Is there a choice? • Can you decorate and re-arrange your room Catering to suit yourself? • Do you have a choice about meals? • Can you bring your own furniture and TV? • Is the food varied and interesting? • Is there a call system for emergencies? • Can the home cater for your dietary needs? • Are there enough sockets in your room? • Can you have snacks or drinks any time • Can you control the heating in your room? of the day or night? • Can you lock your room and is there a secure • Can you eat in your room? place for valuables? • Is there a separate dining room? Bar? Activities • Are there toilet facilities within easy reach of the • Can you continue to pursue your hobbies communal facilities? and interests? • Are there both showers and baths? • Are there organised activities and entertainment? • Are bathrooms adapted to help people in and out • Are outings and holidays arranged? of the bath? How much do they cost? • Are escorts available if necessary? Accessibility • Is a library service available? • Does the home have the right adaptations and • Can you have your own fl ower bed or help equipment to meet your needs? in the garden? • Are all areas accessible for wheelchair users? • Can you stay in your own room if you want to? • Does the home have extra wheelchairs and walking aids? Gardens • Is there adequate provision for people with sight • Are the grounds/gardens attractive? or hearing diffi culties? • Are all areas safe and accessible? • Is there somewhere to sit? Life within the home • Are they quiet? • Are there any rules and restrictions (e.g. going out, time of return etc)? Contract terms • Can you choose when to get up and retire every day? • Can you retain your own room if away? • How are residents involved in decisions about life • Can you have a short-stay or trial period? in the home? • Will you be given a statement of terms on admission? • Is there a telephone where you can make and • Are all procedures, such as complaints, take calls in private and comfort? clearly spelt-out?

Visit www.carechoices.co.uk for further assistance with your search for care 41 Feel right at home with Barchester care homes

Call to book your Respite Break with us now

At Barchester, we pride ourselves on independence, dignity and choice for the individuals we support. We look after people with a wide variety of needs. Our compassionate and caring staff make sure that everyone is treated as an individual and they have comfort, security and the best quality of life. We have a range of services to suit all care needs, including: Nursing care • Residential care • Dementia care • Respite care

If you'd like to take a look around – or just need a bit of friendly advice – your local Barchester care home will be happy to help. www.barchester.com

Hickathrift House Hilton Park Longueville Court 217 Smeeth Road, Bottisham, Cambridge, The Village Green, Wisbech, PE14 8JB Cambridgeshire, CB25 9BX Orton Longueville, PE2 7DN Tel: 01945 223 130 Tel: 01223 633 505 Tel: 01733 821 654 Oaklands Rose Lodge Werrington Lodge Bottisham, Cambridge, Walton Road, Wisbech, Baron Court, Werrington Meadows, Cambridgeshire, CB25 9BX Cambridgeshire, PE13 3EP Peterborough, PE4 7ZF Tel: 01223 633 504 Tel: 01945 223 132 Tel: 01733 821 653 42 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Residential dementia care checklist © 2015 Care Choices Ltd

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 41.

Residents Y N • Can a relative stay overnight if a resident is unwell? • What happens if residents need help with taking The best indication of a good home is that the residents medication? appear happy and responsive. • Are changes in medication discussed with the family • Are residents involved in activities or chatting? carers? • Are residents clean and comfortably dressed? • Do they seem alert and interested? Visitors • Do they talk to you as you walk around? You will want to make sure that there is good • Are they encouraged to do as much for themselves communication between relatives and the home and that as they can? Can you see any examples of this? phone calls and visits are encouraged. • Are visitors welcome at any time? Access • Are visitors encouraged to take residents out or join If the person with dementia needs or is likely to need them for a meal? equipment or adaptations you may want to check whether: • Are children made to feel at home? • The corridors and toilets are wide enough for a walking • Are relatives involved in care planning and the general frame or wheelchair. life of the home? • There are suitably adapted toilets and baths. Activities • There are ramps or a lift. Residents should be stimulated without feeling stressed. • There is adequate signage and cues for diff erent parts of the home such as dining room and bathroom. • Are there opportunities for residents to help staff with small tasks if they wish? Bedrooms • Are the activities individualised and people’s likes/dislikes recorded in care plans? You may want to fi nd out whether the person with dementia can have a single room and whether: • Are activities available each day? • Residents are encouraged to bring in some of their own • Are residents left to sit in front of the TV? furniture and possessions to increase familiarity. • Are reminiscence activities available? • The bedrooms are bright and pleasant. • Are residents able to compile memory boxes? • Residents can go to their rooms when they wish to be alone. Staff • Residents are able to keep pets in their room or in other It is important to note whether staff seem friendly and areas of the home. caring towards residents and whether they treat residents with respect. • Staff respect the right to privacy and knock on bedroom doors. • Do they have any training and experience in dementia care? Toilets • Do they take time to sit and chat to residents or talk to them while they are helping them with physical tasks Getting to the toilet in time can sometimes be a problem as such as washing or dressing? dementia progresses. • Do they know about residents’ backgrounds, habits • Are there enough toilets within easy reach of the and interests? bedrooms and living areas? • Will the person with dementia have a member of staff • Are staff trained to spot the signs when someone needs particularly responsible for their care? to go to the toilet? • Is there a member of staff you can talk to about your • Are staff cheerful and tactful about helping residents use own worries about the person with dementia? the toilet and changing them if they are incontinent? Manager/head of home Living areas A manager who is caring as well as effi cient can make all the Look to see whether chairs are arranged in groups to diff erence to a home. encourage talking rather than placed in a circle round the • Does the manager have a friendly manner with staff outside of the room. and residents? • Is there a TV or radio left on when no one is watching • Do they answer your questions openly and seem to or listening? understand your concerns? • Is there more than one room where residents can sit • Do they have a knowledge of dementia and can they deal or where they can be quiet or see visitors? with diffi culties that may arise in an understanding way? • Is there a garden where residents can walk safely? • Is there a full assessment at home before a resident is Health admitted? • Does each resident have a care plan and are their needs You will want to know what happens if residents are unwell regularly reviewed? or need medication. • Is the family carer consulted about the care plan and • Which doctor or doctors can residents see? about any proposed changes to it?

Visit www.carechoices.co.uk for further assistance with your search for care 43 Paying for care

Some services outlined in this Directory are available personal budget for you, which is the total amount of to you for free, for other services there is a charge and money needed to provide your support plan, including depending on your situation you may be required to pay the amount we can contribute and the amount you will for or contribute to the cost of services. need to pay. If you have had an assessment by the County Council Your personal budget can be paid either directly to you and have been assessed as eligible for support (see or managed by us, or other specialist organisations on details on page 5) we will ask you to complete a fi nancial your behalf. Currently, personal budgets cannot be used assessment questionnaire so that we can work out if you to pay for residential care. should be paying for your care and if we can contribute If you are paying for all of your own support, you will any money towards this. not receive a personal budget but we can still give you If you qualify for fi nancial help, we can arrange a advice and help you need to organise your care.

Direct Payment

A Direct Payment is an amount of money for you to provide a free Direct Payment information and advice visit arrange and purchase the care and support agreed in and can assist you with recruitment and employment your support plan. Your key worker will tell you more issues. about this. Penderels Trust, Stirling House, Denny End Road Web: www.yourlifeyourchoice.org.uk/ Waterbeach CB25 9QE direct-payments.aspx Tel: 0845 600 0684 Fax: 01223 281102 Email: [email protected] Penderels Trust is contracted by us to provide a Direct Web: www.penderelstrust.org.uk Payment support service. They can meet with you and

Paying for your own care and support at home

If you have capital or savings of more than £23,250, or you of 65 and not in receipt of Attendance Allowance or under choose not to disclose your fi nancial circumstances, you will the age of 65 and not in receipt of Disability Living Allowance have to pay the full cost of any care and support services or Personal Independence Payment, then you may be you require but you are still entitled to an assessment of entitled to claim one of these benefi ts. These benefi ts are not your needs by us, as explained on page 5. means-tested and are not aff ected by your total income. We can arrange care for you and you will be invoiced for You can apply for Attendance Allowance by calling this, or you can arrange your care privately and pay your 0345 605 6055. service provider directly. You can apply for the Personal Independence Payment by If you have disability-related issues and are over the age calling 0800 917 2222.

Paying for residential care

If you are considering moving into permanent residential Whichever homes you consider they must be able to care, you may be entitled to the following fi nancial meet your assessed care needs. assistance and support, subject to an assessment of your If eligible and your capital and savings are below needs and your fi nances, as explained on page 5. £23,250, we will contribute fi nancially towards the cost of your assessed care needs. To work out how much we will How we assess your capital and savings pay, you must arrange an assessment. If your capital and savings are in excess of £23,250 (Please Your choice of care home will be limited to those that see adjacent about when we include the value of your accept our funding level. More expensive homes will home), you need to have an assessment with us to defi ne expect you to arrange for a third party to ‘top-up’ the your strengths and abilities and identify your care needs. diff erence (see page 46). You are not allowed to do this

44 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Paying for residential care continued yourself if your capital is below £23,250. If your capital is less than £14,250 and the home you choose charges fees that are within your local authority’s funding rate, your contribution will be assessed on your income only. With capital between £14,250 and £23,250 you will be expected to contribute £1 per week for every £250 you have above £14,250. paid directly to the home. View the current rate online: www.nhs.uk/chq/Pages/ Will I have to sell my house? what-is-nhs-funded-nursing-care.aspx If you have moved into a care home permanently and you own your former home, its value will be included NHS Continuing Care Funding as capital in your fi nancial assessment unless one of the You can receive continuing healthcare services in any following still lives there: setting, including your own home or in a care home. The • Your husband, wife or partner; NHS will pay if you are eligible for NHS Continuing Care • A relative aged 60 or over; Funding and need healthcare from a community nurse or • A relative under 60 who receives certain disability a therapist. allowances; If you live in a care home with nursing (traditionally • A child under 16 you are fi nancially responsible for; or called a ‘nursing home’), you may qualify for the full cost of your care home fees, including board and • Other special circumstances exist. accommodation, under the National Framework for NHS Continuing Healthcare. If you live in a residential home, Twelve-week property disregard and need help from a registered nurse, this will be free If your former home is included in your fi nancial and covered by the NHS. assessment and your other capital is less than £23,250, and your income is not enough to meet your care home fees, Running out of money we will help with the cost during the fi rst twelve weeks of If your capital is likely to reduce to £23,250, you must let permanent care provided we agree that care is needed. us know well in advance as we may step in to help with your care fees. We must conduct an assessment of your Deferred Payment Agreements situation and may make a contribution, described on After the twelve-week property disregard period, any page 5. fi nancial help from us will be charged against the value of If the home you have chosen charges more than this, your home and recovered once your house has been sold. you must fi nd someone to help pay the diff erence. This However, we may limit how much we will pay and it may is called a ‘top-up’ payment. Whoever does this, whether aff ect your entitlement to Pension Credit if your property family or a benevolent charity, they should realise that is not seen to be on the market and becomes treated as they may have to pay this for some time. Alternatively, you capital by the Department of Work and Pensions (DWP). would have to fi nd a cheaper home. More information about top-ups is on page 46. Attendance Allowance Understanding your rights before moving into care This is a non-means-tested, non-taxable benefi t from the is essential. There are a number of fi nancial products DWP paid at the lower rate for those needing care by day and specialist companies who may be able to help. It is or night, and at the higher rate for those needing care important to seek professional advice before committing both during the day and night. View the current rates yourself. online: www.gov.uk/attendance-allowance Tel: 0345 605 6055 Whatever your circumstances... Remember: NHS Funded Nursing Care Whether you are a temporary or permanent resident, if • Your assessment will be made up of two elements, a you live in a care home that provides nursing care you care part and a fi nancial one. may be entitled to a non-means-tested NHS Funded • A nursing home will generally be more expensive than a Nursing Care towards the cost of your nursing care. This is residential home off ering personal care only. >>

Visit www.carechoices.co.uk for further assistance with your search for care 45 Paying for residential care continued

• >> If your partner still lives at home, they will not be related care needs means-tested. • Personal Independence Payment if you are under 65 • If your spouse wishes to claim 50% of your occupational with disability-related care needs. pension, they can. However, it may not be in their interest to do so. The Revenue and Assessment Team at Moving into a nursing home? Cambridgeshire County Council can advise you on what You may be eligible for the NHS Funded Nursing Care, is best for you. Tel: 01480 372387 explained on page 45.

Consider claiming: Always seek advice: • Income Support Independent help is available to guide you through your • Pension Credit fi nancial options. There may be a number of solutions to • Attendance Allowance if you are over 65 with disability- retaining your capital whilst paying for care.

Third party (top-up) payments

If the care home you choose costs more than the rate must sign an agreement formalising the arrangement. we usually pay for a person with your needs, someone It is important that whoever agrees to do this for you is will have to make up the diff erence. This extra payment is made aware that the amount could increase in the future often referred to as a ‘top-up’ or ‘third party top-up’. and they must be confi dent any increases will be met. Except in limited circumstances, the law states that you Should payments stop for any reason, you should seek are not allowed to make this additional payment yourself. help and advice from adult social care immediately. As The responsibility for this often falls to a member of your the fi nancing of care is a complex area, you are advised family or a benevolent sponsor such as a charity. Once to contact us to ask for specifi c advice and individual this person or organisation has been confi rmed, they guidance.

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

46 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Essential information

Worried about someone or yourself - keeping safe (safeguarding)

Cambridgeshire is a place where people should be able • Professional abuse: the misuse of power and abuse of to live life free from harm and where communities have trust by professionals, the failure of professionals to a culture that does not tolerate abuse, work together act on suspected abuse/crimes, poor care practice or to prevent abuse and know what to do when abuse neglect in services. happens. • Institutional abuse: involves the collective failure of an organisation to provide an appropriate and Suspected abuse or neglect of a vulnerable adult professional service to vulnerable people. We believe that every adult has the right to be treated with dignity, have their choices respected and live a life How can adult social care help? free from fear. Abuse can take place anywhere, including in a Disability, illness or frailty means that many adults over person’s own home, in a residential or nursing home the age of 18 have to rely on other people to help them or a day centre or hospital. Unfortunately those being in their day-to-day living. abused are often the least likely to bring the situation to anyone’s attention. If you see, or know of, worrying What is abuse? situations please do not ignore it. Abuse is a violation of an individual’s human and civil We will provide information and offer practical rights by another person or persons. It may consist advice to the person suffering abuse, so that they can of a single act or repeated acts. It may be planned or make an informed choice about any help they might unplanned. It may be the result of deliberate intent, need, or any action they may wish to take. If they are negligence or ignorance. It may happen when a unable to make an informed choice, care will be taken vulnerable adult is persuaded to enter into a transaction to support and protect them. to which they have not consented or cannot consent. If you are concerned that a vulnerable adult is experiencing abuse or neglect you can phone Abuse can take many forms including: Customer Services on 0345 045 5202, in an • Physical abuse: e.g. hitting, pushing, shaking, over emergency outside office hours call 01733 234724 medicating or causing physical harm. or contact the police on 101 or dial 999 in an emergency. • Sexual abuse: e.g. unwanted touching, kissing or sexual activity. Or where the vulnerable adult cannot or does What will happen next? not give consent. What happens next will depend on the wishes of the • Psychological abuse: e.g. verbal abuse, bullying or the person and the seriousness of the situation. If they use of threats. are in physical danger, or at risk of serious neglect, ensuring their safety will be of utmost importance. • Financial or material abuse: e.g. the repeated In response to your referral, a decision will be made deprivation of help or care that a vulnerable adult needs as to how to deal with your concern. If it is decided which, if withdrawn, will cause him or her to suffer. that your concern needs a safeguarding response then • Neglect: behaviour that results in a vulnerable adult’s a member of staff trained in safeguarding work, called needs not being met. an Adult Safeguarding Lead, will carry out a careful and sensitive enquiry into your concern. • Discriminatory abuse: e.g. racism, sexism, religionism Information and advice will be offered so that the and ageism, based on a person’s disability and other victim and their family (if appropriate) can be involved forms of harassment. in any decision taken to support and protect them. • Domestic abuse and violence: the use of physical and/ Occasionally the vulnerable adult may refuse the or emotional abuse or violence, including undermining help offered, in which case the authorities have only of self-confidence, sexual violence or the threat of limited legal power to take action against the person’s violence, by a person who is or has been in a close wishes. However the agencies can continue to relationship. monitor the situation closely.

Visit www.carechoices.co.uk for further assistance with your search for care 47 "CHS is all about people - We provide high quality, good value affordable housing together with support, care and community services designed with older people in mind"

Residential, Extra Care & Sheltered Housing across Cambridgeshire

At CHS our focus has always been to offer a wide Residential Care: range of services that broaden choice: Alex Wood House - Arbury • 24 hour care available Langdon House - Chesterton • Comfortable & safe environments Vera James House - Ely • Individual support planning Extra Care: • Encourages personal fulfilment, independence Dunstan Court - Cherry Hinton & offers respect, dignity & privacy Moorlands Court - Melbourn • Fully trained staff Richard Newcombe Court - • Friends & family are always welcome Cambridge Sheltered Housing Schemes: Barnabas Court - Milton Ellis House - Cambridge St Andrews Glebe - Cherry Hinton

CHS Group (Cambridge Housing Society) Endurance House, Vision Park, Chivers Way, Histon, Cambridge CB24 9ZR Tel: 0300 111 3555 Minicom: 01223 713784 Fax: 0300 111 3556 Email: [email protected] Web: www.chsgroup.org.uk Inspection and registration of care services

The Care Quality Commission (CQC) registers, inspects that people who use the service receive and whether and reviews all adult social care and healthcare services in they are happy with their care. Virtually all inspections are England in the public, private and voluntary sectors. This unannounced. includes care homes, care homes with nursing, home care For care homes and care homes with nursing, the agencies and NHS services, amongst others. inspectors look at outcomes which place an emphasis on All care providers must be registered under a system what people who use services should experience. which brings adult social care, independent healthcare and the NHS under a single set of essential standards of For any enquiries contact CQC. quality and safety. CQC holds and publishes up to date information The Care Quality Commission about the compliance of adult social care providers with Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA essential standards of safety and quality. Tel: 0300 061 6161 Following an inspection, each provider is given a Email: [email protected] quality rating on how it rates against national essential standards of quality and safety. Each service’s report can When considering care services, it’s always a good idea be seen on the CQC website www.cqc.org.uk to check a service’s inspection report on the Care Quality The focus of an inspection is on the standards of care Commission’s comprehensive website www.cqc.org.uk Health information services

Healthwatch Cambridgeshire

Healthwatch Cambridgeshire is the consumer voice for the people of Cambridgeshire. It is an independent, local organisation helping to shape and improve local health and social care services. Its job is to make sure the voices of the people of Cambridgeshire are heard in making important decisions about local NHS, social care and public health services.

The Maple Centre, 6 Oak Drive, Huntingdon PE29 7HN Tel: 01480 420628 Web: www.healthwatchcambridgeshire.co.uk

Patient Experience Team (previously known as PALS)

Concerned about NHS services or need to find out about local services? The Patient Experience Team can help you Contact the Patient Experience Team navigate the sometimes seemingly complex NHS. It will: Tel: 0800 279 2535 or 01223 725588 • offer confidential help and advice to resolve problems Email: [email protected] quickly; Patient Experience Team Lockton House, Clarendon Road, Cambridge CB2 8FH • provide information about local health services and

support groups; The team is available 9.00am to 5.00pm, Monday to • signpost to other organisations such as Independent Friday excluding Bank Holidays. Outside these hours an Advocacy and other Patient Experience services; and answerphone system is available, please leave a message • give guidance on the NHS complaints procedure. and your call will be returned. >>

Visit www.carechoices.co.uk for further assistance with your search for care 49 What do you see? Creative souls or life in a care home?

At Care UK, we understand that choosing a care home for your loved one can be stressful for everyone involved. It’s why we offer all-round support to make the transition easier. At Field Lodge we get to know your loved one, their life story and interests, so that we understand how best to care for them and keep them doing the things they love - like painting. As well as keeping hands and minds active, it’s a chance to demonstrate their creativity.

Field Lodge care home, London Road, St Ives PE27 5EX

To find out how we can help call us on 0333 321 0922 or visit careuk.com/field-lodge Patient Experience Team (previously known as PALS) continued

>> Hospital-based services

• Addenbrooke’s Hospital NHS Trust Tel: 01223 216756 Email: [email protected]

• Cambridgeshire Community Services Tel: 01480 355184/0800 013 2511 Email: [email protected]

• Hinchingbrooke Hospital NHS Trust Tel: 01480 428964 Email: [email protected]

• Papworth Hospital NHS Trust Tel: 01480 364679 Email: [email protected]

• Peterborough and Stamford Hospitals NHS Trust Tel: 01733 673405 Email: [email protected] Other sources of information

Besides organisations run by the NHS and local authorities. Some volunteer organisations are run entirely authorities, there are hundreds of voluntary organisations by people giving their own spare time to help others. The in Cambridgeshire which provide helpful information and larger voluntary organisations may employ professional services. staff to run their affairs and provide specialist services. To As well as raising their own funds, many groups find out more go online at receive grant aid from the County Council and other local www.yourlifeyourchoice.org.uk or ask at your library.

Citizens Advice Bureaux (CAB)

Offices offer information, advice and assistance in Main offices: confidence for everyday problems including debt • Cambridge counselling, law surgeries and welfare rights advice. These 66 Devonshire Road, Cambridge CB1 2BL offices are not open all the time so please check the office Tel: 0344 848 7979 will be open before visiting. The CAB website lists CAB branches in Cambridgeshire www.cambridgecab.org.uk • Ely 70 Market Street, Ely CB7 4LS Tel: 0344 245 1292 • Huntingdon Town Hall, Market Place, Huntingdon PE29 3PJ Tel: 0344 245 1292 • St Neots CAB Portacabin, Tan Yard Car Park, St Neots PE19 1AN Tel: 0344 245 1292 • Wisbech 9 Church Mews, Wisbech PE13 1HL Tel: 0344 245 1292

Visit www.carechoices.co.uk for further assistance with your search for care 51 TLC are an owner and operator of care homes operating in and around the Southeast of the UK. Cambridge Manor and Cherry Hinton are the two TLC care homes local to you. Give one of our homes a call today to visit us for a cup of tea and a chat.

Cambridge Manor Care Home Cherry Hinton Care Home

Cambridge Manor is a beautiful, modern, purpose- Cherry Hinton is situated in the leafy suburb of built home with immaculate hotel-style facilities in a Cherry Hinton, Cambridge and combines a warm highly relaxing and comfortable setting. The home and friendly atmosphere with high quality care. caters for all types of care, from residents who just Like Cambridge Manor, the home caters for all types need a little extra help through to those with nursing of care, especially nursing and residential care or memory loss needs. for older people.

Cambridge Manor Care Home Cherry Hinton Care Home 33 Milton Road Cambridge CB4 1UZ 369 Cherry Hinton Road Cambridge CB1 8DB T:01223 363904 www.cambridgemanorcarehome.co.uk T:01223 210070 www.cherryhintoncarehome.co.uk

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52 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care These lists were correct at the time of publication (December 2014). For up-to-date information, check CQC’s website www.cqc.org.uk

Cambridge City care homes

ALEX WOOD HOUSE LANGDON HOUSE 3a Fortescue Road, Cambridge CB4 2JS 20 Union Lane, Cambridge CB4 1QB Tel: 01223 578602 Advert page 48 OP Tel: 01223 578601 Advert page 48 OP ANTELOPE WAY,18–20 OAKS AND CINNABAR Cherry Hinton, Cambridge CB1 9GT 2–3 Edmund Close, Milton, Cambridge CB24 6ZS Tel: 01223 416382 OP PD LDA MH Tel: 01223 883130 LDA BROOK HOUSE CARE CENTRE PAULINE BURNET HOUSE 45 Seymour Street, Cambridge CB1 3DJ 1 Pippin Drive, Chesterton, Cambridge CB4 1GL Tel: 01223 247864 Advert page 40 OP D Tel: 01223 883130 PD LDA BROWN’S FIELD HOUSE PRIMROSE CROFT CARE CENTRE 25 Sherbourne Close, Cambridge CB4 1RT Primrose Street, Cambridge CB4 3EH Tel: 01223 426337 OP D Tel: 01223 354773 Advert page 40 OP D CAMBRIDGE ROAD, 2 ROSEWOOD Milton, Cambridge CB24 6AW 1 Edmund Close, Milton, Cambridge CB24 6ZS Tel: 01223 883130 LDA Tel: 01223 883130 PD LDA EDWARD HOUSE RUSSELL STREET, 40–44 Albion Row, Cambridge CB3 0BH Cambridge CB2 1HT Tel: 01223 364405 OP Tel: 01223 712261 LDA YA FEN ROAD, 71–73 SUEZ ROAD, 128 Chesterton, Cambridge CB4 1UN Cambridge CB1 3QD Tel: 01223 425634 OP PD LDA MH SI Tel: 01223 572158 OP PD LDA MH HOLLIES CARE HOME, THE WINSTON HOUSE 11 Queen Edith’s Way, Cambridge CB1 7PH 19 Brooklands Avenue, Cambridge CB2 8BG Tel: 01223 249924 OP D PD MH Tel: 01223 356795 MH

Cambridge City care homes with nursing

BUCHAN HOUSE FEN ROAD, 71–73 Buchan Street, Cambridge CB4 2XF Chesterton, Cambridge CB4 1UN Tel: 01223 712111 Advert page 40 OP D Tel: 01223 425634 OP PD LDA MH SI CAMBRIDGE MANOR CARE HOME HINTON GRANGE 33 Milton Road, 442 Bullen Close, Cambridge CB1 8YU Cambridge CB4 1UZ Tel: 01223 246360 OP D PD LDA MH Tel: 01223 363904 Advert page 52 OP HOPE RESIDENTIAL AND NURSING CARE HOME, THE CAMBRIDGE NURSING CENTRE, THE Brooklands Avenue, Cambridge CB2 8BQ 5 High Street, Chesterton, Tel: 01223 359087 OP D Cambridge CB4 1NQ ST GEORGES COURT CARE CENTRE Tel: 01223 323774 Advert page 60 OP D Russell Street, Cambridge CB2 1HT Tel: 01223 712135 Advert page 40 OP CHERRY HINTON NURSING HOME 369 Cherry Hinton Road, WOODLANDS CARE CENTRE Cambridge CB1 8DB Hawkins Road, Cambridge CB4 2RD Tel: 01223 210070 Advert page 52 OP D Tel: 01223 324444 Advert page 52 OP D PD YA Advertisers are highlighted Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 53 Ensuring care from home to home

The Firs is a beautiful, well established care home situated in the picturesque village of Little Downham, Ely. The home boasts stunning views across the local fens. There are 29 single bedrooms, all equipped to a very high standard. We are a warm, friendly care home with a homely atmosphere throughout.

• Highly trained and experienced caring staff on duty 24 hours a • Warm and cosy dining area with a bright well facilitated day. English and Polish spoken. lounge giving a real homely feel. • Situated over 2 floors with a passenger lift. • Daily entertainment programme, with a wide range of • 29 single rooms decorated to the highest standard. activities. • All bedrooms are beautifully presented and contain brand • Picturesque courtyard and landscaped gardens overlooking new furnishings and fittings. nearby farmland. Safe and secure for all residents to use.

The Firs | t 01353 699 996 f 01923 699 990 Tower Farm, Tower Road, Little Downham, Ely, Cambridgeshire CB6 2TD ONLY CARE Ltd

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Caring for the elderly with nursing needs

Soham Lodge Care Centre, specialising in care for the elderly with nursing needs. We aim to provide residents with a safe and secure, relaxed and homely environment in which care, well-being and comfort are of prime importance.

All rooms are ground floor, large bedrooms with en-suite wet rooms, communal areas for meals, socialising and activities and enclosed garden areas.

T: 01353 720775 E: [email protected] www.sohamlodge.co.uk Qua Fen Common, Soham, Ely, Cambridgeshire CB7 5DF

54 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care East Cambridgeshire care homes

ALDERTON HOUSE JASMINE HOUSE 5 Wellington Street, Littleport, Ely CB6 1PN 1a Upherds Lane, Ely CB6 1BA Tel: 01353 862677 LDA Tel: 01353 662261 OP D LDA YA

BRAMBLES, THE LABURNUM LODGE 104 Station Road, Soham CB7 5DZ 2 Victoria Street, Littleport, Ely CB6 1LX Tel: 01353 722971 LDA Tel: 01353 860490 OP D PD

FAIR HAVEN CARE HOME LILY HOUSE 102 Station Road, Soham CB7 5DZ Lynn Road, Ely CB6 1SD Tel: 01353 720916 OP D Tel: 01353 666444 OP D YA

FEN HOUSE OLD VICARAGE, THE 143 Lynn Road, Ely CB6 1SD 32 Church Lane, Littleport, Ely CB6 1PS Tel: 01353 667340 PD YA Tel: 01353 865200 OP D PD LDA

FIRS RESIDENTIAL CARE HOME, THE QUEENS COURT Tower Farm, Tower Road, Little Downham, Ely CB6 2TD 2 Downing Close, Bottisham CB25 9DD Tel: 01353 699996 Advert page 54 OP D Tel: 01223 811905 OP D

GUYATT HOUSE ROBINSON HOUSE 42 The Causeway, Burwell CB5 0DU 24c Fordham Road, Soham, Ely CB7 5AQ Tel: 01638 610109 LDA YA Tel: 01353 624330 LDA YA

HAWTHORN WAY, 16–18 VERA JAMES HOUSE Burwell CB25 0DQ Chapel Street, Ely CB6 1TA Tel: 01638 743931 OP PD LDA MH Tel: 01353 661113 Advert page 48 OP

HOLLY COTTAGE LLP WATERBEACH LODGE Advert inside back cover 1 Egremont Street, Ely CB6 1AE Ely Road, Waterbeach, Cambridge CB25 9NW Tel: 01353 661297 LDA Tel: 01223 862576 OP D PD LDA MH SI

East Cambridgeshire care homes with nursing

GABLES, THE LIMES 1, THE 93 Ely Road, Littleport, Ely CB6 1HJ 5 Church Lane, Littleport, Ely CB6 1PS Tel: 01353 861935 D LDA Tel: 01353 863194 D

HILTON PARK CARE CENTRE LITTLEPORT GRANGE Bottisham CB25 9BX Grange Lane, Ely Road, Littleport, Ely CB6 1HW Tel: 01223 633505 Advert page 42 OP D PD MH YA Tel: 01353 861329 Advert outside back cover OP PD

HILTON PARK – OAKLANDS SOHAM LODGE Bottisham CB25 9BX Qua Fen Common, Soham, Ely CB7 5DF Tel: 01223 633504 Advert page 42 OP D PD MH YA Tel: 01353 720775 Advert page 54 OP D MH YA

Advertisers are highlighted Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 55 Clovelly House Large enough to cope, small enough to care. Situated close to the town centre amidst large and mature gardens Warm and welcoming Friendly Private Home Family run CQC inspected 3 month trial period 44 Station Road, March, PE15 8LE www.clovellycare.co.uk Tel: 01354 655768
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With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

56 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Fenland care homes

ALDER CLOSE, 20 FRIDAY HOUSE March PE15 8PY 141 March Road, Friday Bridge, Wisbech PE14 0LP Tel: 01354 654146 LDA YA Tel: 01945 860186 OP D YA

ALIWAL MANOR CARE CENTRE GABLES CARE HOME, THE Turners Lane, Whittlesey PE7 1EH 1 East Park Street, Chatteris PE16 6LA Tel: 01733 203347 Advert page 40 OP D Tel: 01354 693858 Advert page 56 OP

BELMONT ROAD, 9 & 10 HERMITAGE, THE March PE15 8RQ 6–12 St Mary’s Street, Whittlesey PE7 1BG Tel: 01354 660623 PD LDA YA Tel: 01733 204922 OP

BROAD OAKS HIGH ROAD, 73 30 Gaul Road, March PE15 9RQ Gorefi eld, Wisbech PE13 4PG Tel: 01354 656022 LDA YA Tel: 01945 870968 OP PD LDA SI YA

CHATTING INDEPENDENTLY LTD – ORCHARD VIEW KENEYDON HOUSE 42a Wimblington Road, March PE15 9QN 2 Delph Street, Whittlesey PE7 1QQ Tel: 01354 650767 OP PD YA Tel: 01733 203444 OP D

CHATTING INDEPENDENTLY LTD – RECTORY DRIVE LANGLEY LODGE RESIDENTIAL HOME 3 Rectory Drive, March PE15 9QR 26 Queens Road, Wisbech PE13 2PE Tel: 01354 650767 OP PD YA Tel: 01945 582324 OP

CHESTNUTS RESIDENTIAL CARE HOME, THE LINDESFARNE 169 Norwich Road, Wisbech PE13 3TA Church End, Leverington PE13 5DB Tel: 01945 584580 OP D Tel: 01945 587976 LDA

CLOVELLY HOUSE LYNCROFT CARE HOME 44 Station Road, March PE15 8LE 81 Clarkson Avenue, Wisbech PE13 2EA Tel: 01354 655768 Advert page 56 OP Tel: 01945 475229 OP D

CONQUEST LODGE RIDGEWAY Dagless Way, March PE15 8QY Chapel Lane, Newton, Wisbech PE13 5EU Tel: 01354 659708 PD LDA YA Tel: 01638 569430 LDA MH

DOVE COURT SPRINGFIELD RESIDENTIAL CARE HOME Kirkgate Street, Wisbech PE13 3QU 63 The Causeway, March PE15 9NY Tel: 01945 474746 OP D YA Tel: 01354 652451 OP D

Fenland care homes with nursing

ASKHAM COURT ASKHAM HOUSE 13 Benwick Road, Doddington, March PE15 0TG 13 Benwick Road, Doddington, March PE15 0TG Tel: 01354 740269 PD YA Tel: 01354 740269 OP MH

ASKHAM HALL ASKHAM PLACE 13 Benwick Road, Doddington, March PE15 0TG 13 Benwick Road, Doddington, March PE15 0TG Tel: 01354 740269 OP D Tel: 01354 740269 PD YA Advertisers are highlighted Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 57 Fenland care homes with nursing continued

CEDAR COURT NURSING HOME HERON HOUSE CARE HOME 37 New Road, Whittlesey, Peterborough PE7 1SU Coronation Close, The Avenue, March PE15 9PS Tel: 01733 350320 OP D Tel: 01354 661551 OP D PD YA

CONIFER LODGE ORCHARD HOUSE 134 North Brink, Wisbech PE13 1LL 107 Money Bank, Wisbech PE13 2JF Tel: 01945 474912 LDA MH Tel: 01945 466784 Advert page 56 OP D PD MH

ELMS RESIDENTIAL AND NURSING HOME, THE ROSE LODGE 2 Arnolds Lane, Whittlesey PE7 1QD Walton Road, Wisbech PE13 3EP Tel: 01733 202421 OP D PD Tel: 01945 223132 Advert page 42 OP D PD YA

GABLES SPECIALIST NURSING HOME, THE SWAN HOUSE CARE HOME 101 Coates Road, Eastrea, Whittlesey PE7 2BD Swan Drive, New Road, Chatteris PE16 6EX Tel: 01733 808966 D MH Tel: 01354 696644 OP PD

GLENNFIELD CARE CENTRE Money Bank, Wisbech PE13 2JF Tel: 01945 581141 Advert page 40 OP D

Huntingdonshire care homes

AISLING LODGE FLORENCE HOUSE RESIDENTIAL HOME 27 Church Street, St Neots PE19 2BU Westfi eld Road, Ramsey PE26 1JR Tel: 01480 476789 OP D Tel: 01487 812295 OP

BETHANY FRANCIS HOUSE HARDWICK DENE 106 Cambridge Street, Hardwick Lane, Buckden PE19 5UN St Neots PE19 1PL Tel: 01480 811322 OP D Tel: 01480 476868 OP D HILL HOUSE BROOKFIELD RESIDENTIAL HOME High Street, Ellington, Huntingdon PE28 0AG 1 High Street, Somersham PE28 3JA Tel: 01480 890324 OP D Tel: 01487 840900 Advert page 59 OP HILL VIEW CONQUEST HOUSE 46 St Judith’s Lane, Sawtry PE28 5XE Straight Drove, Farcet PE7 3DJ Tel: 01487 831709 OP D Tel: 01733 244623 LDA MH YA HILLINGS, THE Grenville Way, Eaton Socon PE19 8HZ ELM HOUSE Tel: 01480 214020 OP D Howitts Lane, Eynesbury, St Neots PE19 2JA KINGS LANE, 32 Tel: 01480 471166 LDA Popewalk House, St Neots PE19 1LB Tel: 01480 214928 LDA EYNESBURY HOUSE Howitts Lane, Eynesbury, MANOR CARE HOME, THE St Neots PE19 2JA Church Road, Brampton PE28 4PF Tel: 01480 218899 LDA MH Tel: 01480 412412 PD YA Advertisers are highlighted Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

58 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Huntingdonshire care homes continued

MANOR FARM RHEOLA CARE CENTRE Pittsdean Road, Abbotsley, St Neots PE19 6UW Broad Leas, St Ives PE27 5PU Tel: 01767 679900 LDA Tel: 01480 375163 Advert page 40 OP D

OAKLEIGH CARE HOMES LIMITED ROSE COTTAGE RESIDENTIAL HOME 22 North Road, Alconbury Weston, School Road, Broughton, Huntingdon PE28 4JR Huntingdon PE28 3AT Tel: 01480 890248 OP D Tel: 01487 822550 Advert page 38 OP

OAKLEY HOUSE ST GEORGE’S GLATTON HALL 10 Bushmead Road, Eaton Socon PE19 8BP Glatton Ways, Glatton, Tel: 01480 407010 LDA Huntingdon PE28 5RS Tel: 01487 830085 OP D OAKTREES Warboys Road, Oldhurst PE28 3AA ST LUKE’S CLOSE, 6 Tel: 01487 822878 LDA Huntingdon PE29 1JT Tel: 01480 456941 LDA YA OLIVEMEDE Hawthorne Road, Yaxley PE7 3JP WOODLANDS Tel: 01733 240972 OP D PD SI 50 High Street, Earith, Huntingdon PE28 3PP PAXTON HALL CARE HOME Tel: 01487 841404 OP D Rampley Lane, Little Paxton, St Neots PE19 6NY Tel: 01480 213036 OP D LDA

ST. ELIZABETH’S st CARE HOME WITH NURSING Elizabeth’s adult care Caring for people with epilepsy, autism and other complex needs since 1903. Set in safe and spacious grounds, St. Elizabeth’s offers residential care, respite services and day opportunities to adults 18+ who have epilepsy and related learning and physical disabilities. We offer: • Robust person-centred planning • Intensive health, nursing and therapy support • Full and varied day care programmes both on and off site comprising of over 30 activities • Four innovative Social Enterprises, providing vocational experience in horticulture, art Tel: 01279 843451 and ceramics, making and selling jewellery, and producing our own apple juice. E: [email protected] www.stelizabeths.org.uk St Elizabeth’s Centre, Perry Green, Much Hadham, Hertfordshire SG10 6EW

Brookfield Residential Home 1 High Street, Somersham, Cambs PE28 3JA

Brookfield Residential Home is a small, high quality, family-run home situated in the village of Somersham, Cambridgeshire. Located approximately 8 miles from Huntingdon and 15 miles from Cambridge, Somersham is a typical Cambridgeshire village that offers a variety of restaurants, shops, hairdressers and a post office, all within walking distance of the home. A recent extension and refurbishment has not only created a warm and homely feel but also allows this Victorian house to accommodate 14 residents.We have two large lounges and a spacious dining room with a stair lift to the first floor. Most rooms offer en-suite facilities and some have a view over the beautifully landscaped garden.

Tel: 01487 840900 ͻ Fax: 01487 840825 ͻ Email: angiecaswell.brookfi[email protected]

Advertisers are highlighted Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 59 A choice of elderly care options, here for you in Cambridgeshire

We know that personalised care in a warm and welcoming care home, that’s close to your family and friends is really important. That’s why we offer long and short stay aged care options in Cambridgeshire. What’s more, you don’t need our health insurance to stay with us.

To discuss your elderly care options at your Looko for nearest Bupa care home, talk to us today: Theh Cambridge, CoCottttene hhaam CoC ururt,t Mannoor Housee and Thhe Red Hoouusee Call 0333 220 4756 † inin thee listit ngn s seecttioon.

† Calls from any line to 03 numbers are charged at no more than UK national rates and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded for training purposes.

HATLEY COURT everything you would expect A HOME FROM HOME of a caring environment A superior residential home for the elderly and more

Hatley Court Ltd. Tel: 01223 863414 37 Burgess Road Fax: 01223 862499 Waterbeach Cambridge CB25 9ND www.hatleycourt.co.uk

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

60 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Huntingdonshire care homes with nursing

CROMWELL HOUSE CARE HOME RED HOUSE RESIDENTIAL AND NURSING HOME, THE 82 High Street, Huntingdon PE29 3DP Bury Road, Ramsey PE26 1NA Tel: 01480 411411 OP D Tel: 01487 898106 Advert page 60 OP D PD

ELTISLEY MANOR RINGSHILL CARE HOME Cambridge Road, Eynesbury, Hardwicke, Sallowbush Road, Huntingdon PE29 7AE St Neots PE19 6SR Tel: 01480 411762 OP D Tel: 01480 881006 OP MH YA

FIELD LODGE London Road, St Ives PE27 5EX Tel: 0333 321 0922 Advert page 50 OP D PD MH YA

FORD HOUSE 140 St Neots Road, Eaton Ford, St Neots, Huntingdon PE19 7AL Tel: 01480 472017 OP D PD MH

HUNTERS DOWN CARE CENTRE Hartford Road, Huntingdon PE29 1XL Tel: 01480 456899 Advert page 40 OP D

MANOR HOUSE RESIDENTIAL AND NURSING HOME 80 Huntingdon Road, Upwood, Huntingdon PE26 2QQ Tel: 01487 814333 Advert page 60 OP D PD

PRIMROSE HILL CARE HOME Thames Road, Huntingdon PE29 1QW Tel: 01480 450099 OP D

South Cambridgeshire care homes

BOXTREE COTTAGE RESIDENTIAL HOME FITZWILLIAM HOUSE 16 Way Lane, Waterbeach CB25 9NQ Rooks Street, Cottenham CB24 8QZ Tel: 01223 863273 OP D Tel: 01954 273310 Advert page 40 OP D BRAMLEY AVENUE, 73 FRESHFIELDS Melbourn, Near Royston SG8 6HG Primrose Lane, Waterbeach CB25 9JZ Tel: 01763 261682 OP PD LDA MH Tel: 01223 441452 OP PD LDA MH CHAMAREL HATLEY COURT 8 High Street, Longstanton CB24 3BP 37 Burgess Road, Waterbeach CB25 9ND Tel: 01954 789856 LDA Tel: 01223 863414 Advert page 60 OP CHURCHFIELD AVENUE, 21–23 HOME MEADOW Sawston CB22 3LA Comberton Road, Toft CB23 2RY Tel: 01223 835733 LDA Tel: 01223 263282 OP D

Advertisers are highlighted Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 61 Let’s talk about better care. At Bramley Court we believe that it’s through taking time To find out more information to understand each individual, their likes and dislikes and their or to arrange a visit please contact the home manager by calling life stories that we can provide personal care with 01223 797 096 or email a real difference. [email protected] We not only offer the highest standards of nursing, residential and dementia care, but a vibrant community where our residents can connect and enjoy their time together. It’s just one of the ways we help your loved one lead a better life.

Bramley Court Care Home Nursing, Residential & Dementia Care Chivers Way, Histon, Cambridgeshire CB24 9AH www.bramleycourtcarehome.co.uk South Cambridgeshire care homes continued

KAY HITCH WAY, 4 SIX MILE BOTTOM ROAD, 35 Histon CB24 9YR West Wratting CB21 5NE Tel: 01223 235406 OP PD LDA MH Tel: 01223 290279 LDA LA MARSH SOUTHWELL COURT 9 Crowlands, Cottenham CB24 8TE Hinkins Close, Melbourn SG8 6JL Tel: 01954 250734 PD LDA Tel: 01763 262121 OP PD LDA MH MAYCROFT CARE HOME TEVERSHAM ROAD, 11–13 73 High Street, Meldreth, Royston SG8 6LB Fulbourn CB21 5EB Tel: 01763 260217 OP D PD SI Tel: 01223 504072 OP LDA YA MILL LANE THOMAS ROAD, 7 17a Mill Lane, Histon CB24 9HW Fulbourn CB21 5EA Tel: 01223 232288 PD LDA SI YA Tel: 01223 514418 OP LDA YA ORCHARD HOUSE WHEATSHEAF HOUSE 191 High Street, Sawston CB22 3HJ 5 High Street, Cottenham CB24 8SA Tel: 01223 712050 OP D Tel: 01954 250799 D LDA MH ORCHARD MANOR TRANSITION SERVICE YEW TREE COTTAGE Manor Road, Meldreth, Royston SG8 6LG Padlock Road, West Wratting CB21 5LS Tel: 01763 268020 PD LDA SI YA Tel: 01223 290600 LDA POPLARS, THE YEWDALE FARM 58 Station Road, Histon, Cambridge CB24 9LQ West Fen Road, Willingham CB24 5LP Tel: 01223 883130 PD LDA Tel: 01954 261307 LDA

South Cambridgeshire care homes with nursing

BRAMLEY COURT HOME CLOSE Chivers Way, Histon CB24 9AH Cow Lane, Fulbourn CB21 5HB Tel: 01223 797096 Advert page 62 OP D Tel: 01223 880233 OP D

COTTENHAM COURT RESIDENTIAL & NURSING HOME MIDFIELD LODGE High Street, Cottenham CB24 8SS Cambridge Road, Oakington CB24 3BG Tel: 01954 252626 Advert page 60 OP PD Tel: 01223 232267 OP D PD YA

EDEN VIEW MILLFIELD LODGE CARE HOME High Street, Bottisham, Cambridge CB25 9BB Potton Road, Gamlingay, Sandy SG19 3LW Tel: 01223 813620 PD Tel: 01767 650734 OP D PD SI

ETHELDRED HOUSE CARE CENTRE SUNFLOWERS Clay Street, Histon, Cambridge CB24 9EY 197 High Street, Cottenham, Tel: 01223 236079 Advert page 40 OP D Cambridge CB24 8RX Tel: 01954 252138 PD SI GRACEFIELD NURSING AND RESIDENTIAL CARE HOME SYMONDS HOUSE St Neots Road, Dry Drayton, Cambridge CB23 8AY 44 Symonds Lane, Linton, Cambridge CB21 4HY Tel: 01954 210833 OP D PD LDA MH SI Tel: 01223 891237 OP D Advertisers are highlighted Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 63 Index Advertisers in bold

A Brookfi eld Residential Home 58 Dimensions 31 A Class Care Limited 29 Brown’s Field House 53 Dove Court 57 ABCare 29 Buchan House 53 E Abbeyfi eld Girton – C Eden View 63 Care at Home Service 29 Caerus Care Ltd 31 Edina Court 31 Absolute Care Solutions 29 Cambridge City Council Care 31 Edmund House 31 Action for Children Cambridge Manor Care Home 53 Edward House 53 Outreach Services 29 Cambridge Nursing Agency 31 Elite Homecare Services 31 Affi nity Trust Cambridgeshire 29 Cambridge Nursing Centre, The 53 Elm House 58 Aisling Lodge 58 Cambridge Road, 2 53 Elms Residential and Alder Close, 20 57 Cambridgeshire and Peterborough Nursing Home, The 58 Alderton House 55 Domiciliary Care Agency 31 Eltisley Manor 61 Alex Wood House 53 Care By Us 31 Etheldred House Care Centre 63 Aliwal Manor Care Centre 57 Care Full Care Limited 31 Eynesbury House 58 Allied Healthcare Cambridge 29 Carers Trust Cambridgeshire 31 F Allied Healthcare Sawston 29 Cedar Court Nursing Home 58 Fair Haven Care Home 55 Antelope Way, 18–20 53 Centra Care Cambridge 31 Fen House 55 Askham Community Services 29 Chamarel 61 Fen Road, 71–73 53 Askham Court 57 Chatting Independently Limited – Askham Hall 57 Orchard View 57 Field Lodge 61 Askham House 57 Chatting Independently Limited – Firs Residential Care Home, The 55 Rectory Drive 57 Askham Place 57 FitzRoy Supported Living 31 Cherry Hinton Nursing Home 53 Availl (Cambridge) 29 Fitzwilliam House 61 Chestnuts Residential Care Florence House Residential Home 58 B Home, The 57 Ford House 61 Beaumont Healthcare Ltd 29 CHS Homecare 31 Freshfi elds 61 Belmont Road, 9 & 10 57 Churchfi eld Avenue, 21–23 61 Friday House 57 Bethany Francis House 58 City Care Services 31 Future Care Solutions 31 Better Healthcare Services 29 Clovelly House 57 Better Home Care 29 Community Support Service 31 G Gables, The 55 Bircham House 29 Conifer Lodge 58 Gables Care Home, The 57 Bluebird Care Ltd (Cambridge Conquest House 58 and South Cambs) 29 Conquest Lodge 57 Gables Specialist Nursing Home, The 58 Bluebird Care Ltd Cordercare Offi ce 31 Glennfi eld Care Centre 58 (Huntingdonshire) 29 Cottenham Court Residential & Boxtree Cottage Residential Home 61 Nursing Home 63 Gracefi eld Nursing and Residential Care Home 63 Brambles, The 55 Craegmoor Supporting You in Grays Quality Home Care Ltd 31 Bramley Avenue, 73 61 Cambridgeshire 31 Cromwell House Care Home 61 Guyatt House 33, 55 Bramley Court 63 Broad Oaks 57 D H Brook House Care Centre 53 DCA 31 Hales Group Ltd 33

64 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers in bold

Hardwick Dene 58 Local Care Group, The 33 Pauline Burnet House 53 Hatley Court 61 Lucmont Limited T/A Paxton Hall Care Home 59 Hawthorn Way, 16–18 55 Home Instead Senior Care 33 Poplars, The 63 Hermitage, The 57 Lyncroft Care Home 57 Primrose Croft Care Centre 53 Heron House Care Home 58 M Primrose Hill Care Home 61 High Road, 73 57 Manor Care Home, The 58 Q Hill House 58 Manor Farm 59 Quality Care Team Ltd 35 Hill View 58 Manor House Residential and Quality Home Care 35 Nursing Home 61 Hillings, The 58 Queens Court 55 Hilton Park Care Centre 55 Maycroft Care Home 63 R Hilton Park – Oaklands 55 Mears Care Ltd 33 - Cambridge 33 Radis Community Care Hinton Grange 53 - St Neots 33 - Baird Lodge 35 Hollies Care Home, The 53 Midas Care 33 - Broadleas Court ECH 35 Holly Cottage LLP 55 - Huntingdon 35 Midfi eld Lodge 63 - Millbrook House 35 Home Care Solutions 33 MiHomecare - Ness Court ECH 35 Home Close 63 - Ely 33 Red House Residential and Home Instead Senior Care 33 MiHomecare Nursing Home, The 61 Home Meadow 61 - Chatteris 33 Rheola Care Centre 59 - Huntingdon 33 Hope Residential and Nursing - Wisbech 33 Ridgeway 57 Care Home, The 53 Millfi eld Lodge Care Home 63 Ringshill Care Home 61 Housing & Care 21 - Poppyfi elds 33 Mill Lane 63 Robinson House 55 Hunters Down Care Centre 61 Multi-Care Community Services Ltd 33 Rose Cottage Residential Home 59 J Rose Lodge 58 N Jark Healthcare Ltd 33 Rosewood 53 Nightingales Professional Care 33 Jasmine House 33, 55 Russell Street, 40–44 53 Nurse Plus and Carer K Plus (UK) Ltd 35 S Kay Hitch Way, 4 63 Sanctuary Home Care Ltd O (Cambridge) Keneydon House 57 Oakleigh Care Homes Limited 59 - Doddington 35 Kings Lane, 32 58 Oakley House 59 - Soham 35 L Oaks and Cinnabar 53 Scope Community Services Cambridgeshire and La Marsh 63 Oaktrees 59 Hertfordshire 35 Laburnum Lodge 55 Old Vicarage, The 55 Six Mile Bottom Road, 35 63 Langdon House 53 Olivemede 59 Soham Lodge 55 Langley Lodge Residential Home 57 Orchard House (Sawston) 63 Southwell Court 63 Laurels, The 33 Orchard House (Wisbech) 58 Springfi eld Residential Care Home 57 Lily House 55 Orchard Manor St Georges Court Care Centre 53 Transition Service 63 Limes 1, The 55 St George’s Glatton Hall 59 Lindesfarne 57 P St Luke’s Close, 6 59 Littleport Grange 55 Papworth Trust 35 Suez Road, 128 53

Visit www.carechoices.co.uk for further assistance with your search for care 65 Index continued Advertisers in bold

Sunfl owers 63 Totalcare (Fenland) Ltd 35 Wheatsheaf House 63 Sunshine 35 Tudors Care Home, The 32 Willowbank 35 Surecare (Cambridge) 35 V Winston House 53 Swan House Care Home 58 Vera James House 55 Woodlands 59 Symonds House 63 Voyage 1 Ltd 35 Woodlands Care Centre 53 T W Woodlands Court 35 Taylored Care Limited 35 Waterbeach Lodge 55 Teversham Road, 11–13 63 Y Westminster Homecare Limited Yew Tree Cottage 63 Thomas Road, 7 63 (Cambridge) 35 Yew Tree Cottage Triple Home Care Ltd 35 Westminster Homecare Ltd Domiciliary Care 35 Total Home Care Solutions t/a Independent Living Limited Cambridge 35 Network - East 35 Yewdale Farm 63

Other advertisers

Agincare 30 Dunstan Court 48 Only Care Ltd 54 Anglian Care & Domestic Support Ellis House 48 Purely Care 36 Services Limited 32 Excelcare 40 Ranc Care Homes Ltd 52, 56 Barchester 42 Haddon House 22 Richard Newcombe Court 48 Barnabas Court 48 Hickathrift House 42 Safe+Well 16 Bartrams Associates Ltd 16 Leaf Care Services 32 Black Swan International Ltd 56 Scimitar Care Hotels PLC Living with Autism 22 Inside back cover Bupa 60 Longueville Court 42 St Andrews Glebe 48 Care Choices 6, 37, 46, 54, 56, 60 Meals to Go 37 St Elizabeth’s 59 Care Select 16, 39 Moorlands Court 48 TLC Care 52 Care UK 50 Newmarket & East Cambs Carebase 62 (Bluebird) 28 Werrington Lodge 42 CHS Group 48 NRS Healthcare 16

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2015 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-910362-26-6 Ref. No: 4001/Cambridgeshire8/1214. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Cambridgeshire County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Editorial Assistant: Rebecca Northfi eld. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Debbie Feetham, Elaine Green. Sales Executives: Rebecca Edmonds, Rachel Joseph, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Cook, Kathryn Regan.

66 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

B uilt in 1855 The Grange Residential Care Home Residential and Dementia Care

Our aim is to provide high quality affordable care in friendly and beautiful surroundings.

• Expert 24-hour residential and dementia care in • Skilled, caring and friendly staff. beautiful surroundings. • Ongoing staff training and development. • Full range of recreational activities. • Quality assurance audits and satisfaction surveys. • Attractive and spacious single and companion bedrooms with en-suites. • Regular residents meetings. • Three delightful dining rooms. • Extensive grounds and gardens. • Four spacious sitting rooms.

Please contact us for further information. IFUL SUR UT RO EA U B N G ROO D IN MS I T N IT S G

S S U

O I

C

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Grange Lane, Ely Road, Littleport, CB6 1HW A T T Te l : 01353 861329 Fax: 01353 862878 R AC Email: [email protected] TIV E BEDROOMS