Hotel Riu Gran Canaria ★★★★ Gran Canaria

24 May 2021

GENERAL INFORMATION

Los servicios descritos abajo se pueden ver afectados por restricciones de las autoridades sanitarias o por medidas tomadas en relación a la contención del COVID-19.

HOTEL RIU GRAN CANARIA ★★★★ GRAN CANARIA

Urb. Las Meloneras · 35100 · Maspalomas · Gran Canaria · España Tel: +34 928 563 000 · Fax: +34 928 563 003 · E-Mail: [email protected] GPS: Lat: 27.740835 · Long: -15.604638

ALL INCLUSIVE 24H

ROOMS SMOKING POLICY SEASON Non-smoking environment 639 Open all year round Only permitted in designated areas

Location

Distance from the beach Maspalomas 900 m approx.

Closest town Playa del Inglés 6 km approx.

Airport Gran Canaria Airport (LPA) 37 km approx.

General info Located in Maspalomas, in the southern coast of Gran Canaria, next to the sea and the promenade. 800 m from the dunes beach and the lighthouse. 6 km to Playa del Inglés with its wide beach and its wide range of entertainment options and watersports facilities.

1/15 24 May 2021

Building details

NO. BUILDING FLOORS LIFTS ROOMS DISTANCE FROM MAIN BUILDING COMMENTS

1 Main building 4 4 599 4-7 floors (ground floor included).

1 Annexed building 2 - 40 300 - - Floors including ground floor.

TOTAL: 639 ROOMS

Construction & Renovations Built in: 1999 Riu hotel since: 2000 Last renovated: 2013

Remarks

Environmental best practices

GROUP MEASURE COMMENTS

Communication Environmental training for staff

Energy Low-energy lighting

Energy Main switch in guest rooms

Waste Minimum use of single portion packs at buffets

Water Eco-Friendly towel change policy

Water Hot-cold mixer tap

Water Trickle irrigation

Water Water saving aerator

Water WC watersaving flush

Awards & Certifications

AWARDS & CERTIFICATIONS YEAR COMMENTS

Traveller Review Award 2021

Loved by guests award/ hotels.com 2021 2019, 2018.

Preverisk COVID-19 Hygiene Response 2020

TUI Family Champion 2020 2018.

TripAdvisor® "Travellers' Choice" Award 2020 2018,2016, 2015, 2014.

TUI Top Quality 2020 2018, 2017, 2016, 2015.

2/15 24 May 2021 AWARDS & CERTIFICATIONS YEAR COMMENTS

TUI Umwelt Champion 2020 2019, 2018, 2017, 2016, 2015.

TripAdvisor® Certificate of Excellence 2019 2016, 2015, 2014, 2013, 2012

HolidayCheck Recommended 2019 2018, 2016, 2014.

Zoover Awards 2015

Travelife Gold Award

3/15 24 May 2021

FACILITIES

HOTEL RIU GRAN CANARIA ★★★★ GRAN CANARIA

Facilities

Hotel Facilities

TYPE COMMENTS

Main restaurant 2 main restaurants.

Speciality restaurants Asian restaurant. Canarian cuisine & Grill (poolside restaurant).

Bars 5 bars.

Pools 3 outdoor pools, one of them infinity pool (exclusive to adults over 18 years old). 2 children's pools.

RiuLand kid's club

Riu4U Club for teenagers

RiuArt atelier

WiFi Free WiFi throughout hotel.

Internet access Internet terminals, extra charge.

Discotheque

Wellness centre

Medical service Doctor's visit daily (Monday-Friday) and on request.

Hotel parking Limited parking places. Open air. Free of charge. Unguarded.

Reception Reception staff speak: Spanish · English · French · German · Dutch · Italian Local languages: Spanish Local currency: Euro

4/15 24 May 2021 Reception services

TYPE ON REQUEST EXTRA CHARGE COMMENTS

24 hour reception

Rent a car ✔ ✔

Laundry service ✔ ✔

Taxi ordering Calls for taxi through reception.

No pets allowed

Means of payment Currency exchange in hotel Accepted credit cards: MasterCard · Visa · Diners

Wellness & Beauty

DESCRIPTION NAME / LOCATION NO CHARGE EXTRA CHARGE COMMENTS

Wellness centre Body Love ✔ All wellness & beauty facilities offered at the Spa.

Massage rooms ✔ 2 massage rooms.

Beauty salon ✔

Hairdresser ✔

Steam bath ✔ With relax area.

Whirlpool bath ✔

Gym ✔

Remarks Use of the gym is restricted to guests over 16 years old. Sports shoes are compulsory when using the gym Use of whirlpool bath and steam bath is restricted to guests over 18 years old.

External Facilities

DISTANCE TYPE/NAME COMMENTS APPROX.

ATM 200 m

Bank 200 m

Chemist 300 m

ATM 300 m

Hospital 1,8 km Maspalomas. Hospitales San Roque.

Hospital 6 km In Playa del Inglés. Hospital Clinica Roca.

Public transport 100 m Public bus stop. Buses leave every 10 min to Playa del Inglés.

5/15 24 May 2021

FOOD & BEVERAGES

HOTEL RIU GRAN CANARIA ★★★★ GRAN CANARIA

Food & Beverages

Restaurants

BUFFET / NO AIR NAME TYPE OPENING MENU / COMMENTS SMOKING COND. SNACKS

Las Dunas Main restaurant ✔ ✔

Breakfast 08.00- Buffet Varied buffet and live cooking stations. 10.30h

Lunch 13.00- Buffet Buffet and live cooking stations. Starters 15.00h & dessert buffet.

Dinner 18.00- Buffet Buffet main course with live cooking 21.30h stations. Starters & dessert buffet. Vegetarian options available. 2 x per week themed buffet. In summer season dinner half an hour later.

El Patio Restaurant ✔ ✔

Breakfast 08.30- Buffet Varied buffet and live cooking stations. 10.00h

Dinner 18.30- Buffet Buffet main course with live cooking 21.00h stations. Starters & dessert buffet. Vegetarian options available. 2 x per week themed buffet. In summer season dinner half an hour later.

Kaori Asian restaurant ✔ ✔

Optional dinner 18.30- Buffet 2 sittings. Reservation required. In 20.00h summer season optional dinner half an 20.30- hour later. 22.00h

6/15 24 May 2021 BUFFET / NO AIR NAME TYPE OPENING MENU / COMMENTS SMOKING COND. SNACKS

Atlantico Poolside ✔ In the evening theme restaurant with restaurant/Theme Canarian cuisine or Grill (alternating restaurant days).

Breakfast 07.30- Buffet Varied buffet and live cooking stations. 10.00h

Continental 10.00- Buffet breakfast 12.00h

Lunch 12.30- Buffet Snacks, salads and light meals. 15.30h

Afternoon snack 15.30- Buffet 17.30h

Optional dinner 18.30- Buffet 2 sittings. Canarian cuisine or Grill 20.00h (alternating days). In summer season 20.30- optional dinner half an hour later. 22.00h

Bars

NAME TYPE COMMENTS

Tivoli Lounge bar Open from 20.00-24.00h. With stage and dancing area.

After Hours Bar Open from 24.00-07.00h. Snacks and drinks available during nighttime.

Liquid Poolside bar Open from 10.00-18.00h. With terrace.

Purple Poolside bar Open from 10.00-24.00h. With Chill out terrace.

Bar terrace/ Cocktail Bar Open from 08.00-24.00h. With stage.

Pepe's Food Snack Open during lunch time: from noon to 14.00h. Located near poolside bar "Liquid".

Remarks Opening and mealtimes are subject to change.

7/15 24 May 2021

ALL INCLUSIVE

HOTEL RIU GRAN CANARIA ★★★★ GRAN CANARIA

All Inclusive

ALL INCLUSIVE FACILITIES

All meals, snacks, local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.

Snacks and drinks 24 hours a day.

In-room safe.

Free sports, activities and entertainment programme as described.

Free wellness facilities as described.

Free entry to the discotheque (drinks included).

Regularly refilled minibar (water and soft drinks)

WiFi throughout the hotel.

All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.

8/15 24 May 2021

OUTDOOR AREAS

HOTEL RIU GRAN CANARIA ★★★★ GRAN CANARIA

Outdoor areas

Swimming pools

SIZE POOL TYPE FRESH WATER HEATED IN WINTER INTEGRATED COMMENTS (SQ M )

Outdoor pool 337

Outdoor pool 347 ✔

Outdoor pool 206 ✔ Infinity pool. Exclusive for adults. Located directly next to the beach promenade.

Children's pool 434 ✔ With water slides.

Baby pool 17 ✔

Pool area

POOL FACILITIES DEPOSIT REQUIRED COMMENTS

Sun terrace

Sun loungers

Parasols

Showers at the pool

Garden Size: 30.000 (sq m )

9/15 24 May 2021 Beach Name: Maspalomas Length of beach: 6 km Distance from hotel: 900 m approx.

Beach facilities

BEACH FACILITIES EXTRA CHARGE ALSO IN WINTER COMMENTS

Sun loungers ✔ ✔ Local provider.

Parasols ✔ ✔ Local provider.

Remarks The 6 km-long, sandy Maspalomas beach is located behind the dunes about 900 m away. The Maspalomas beach borders the Playa del Inglés beach. Several water sports (local provider) are available.

10/15 24 May 2021

ACTIVITIES & ENTERTAINMENT

HOTEL RIU GRAN CANARIA ★★★★ GRAN CANARIA

Activities & Entertainment

Sports

DISTANCE ACTIVITY NO CHARGE EXTRA CHARGE HOTEL COMMENTS APPROX.

Multipurpose sports ✔ ✔ Tennis, Basketball pitch

Gym ✔ ✔ Use of gym is restricted to guests over 18 years old. Sports shoes are compulsory when using the gym.

Volleyball ✔ ✔ 2 volleyball courts.

RiuFit programme ✔ ✔ Group fitness activities in the RiuFit area (daily; depending on occupancy levels)

Scuba diving ✔ 6 km Local provider.

Windsurfing ✔ 6 km Local provider.

Banana boats ✔ 6 km Local provider.

Bicycle hire ✔ 4 km Local provider.

Golf ✔ 2,5 km Maspalomas 18-hole golf course. Driving Range, Putting Green.

Golf ✔ 6 km Meloneras golf course 18-hole court. Driving Range, Putting Green.Tuition available.

Golf ✔ 11 km Salobre 18-hole golf course. Driving Range, Putting Green.

Entertainment

11/15 24 May 2021 WHEN? ACTIVITY TIMES A WEEK NO CHARGE EXTRA CHARGE COMMENTS

Daytime RiuLand kids' club 7 ✔ Daytime entertainment programme for children ages 4 to 7 and 8 to 12.

Riu4U activities SEV ✔ Daytime entertainment programme Riu4U for teenagers ages 13 to 17.

Daytime entertainment 7 ✔ programme for adults

RiuArt atelier 6 ✔ Supplement for materials.

Evening Live music, shows & 7 ✔ RIU entertainment

Discotheque Several ✔ Open depending on occupancy levels. Free entrance and drinks to the "Bubbles" discotheque.

Children

FACILITIES NO CHARGE EXTRA CHARGE COMMENTS

RiuLand kids' club (4-7 & ✔ Every day. 8-12 yrs)

Riu4U activities ✔ Daytime entertainment programme Riu4U for teenagers ages 13 to 17. Several times per week.

Children's pool ✔ 434 sq.m. With water slides.

Baby pool ✔ 17 sq.m.

Playground ✔

Cots ✔ On request.

High chairs ✔ Depending on availability.

Babysitter ✔ On request.

12/15 24 May 2021

INFO FOR DISABLED GUESTS

HOTEL RIU GRAN CANARIA ★★★★ GRAN CANARIA

Info for disabled guests

Adapted rooms

Adapted rooms for wheelchair user available ✔

Room category DDSB

Number of adapted rooms 16

Size of adapted rooms (sq m) 26

Location of adapted rooms (area/floor) On the ground floor.

Adapted rooms - Door widths

Entrance 77 cm

Bedroom (if there is an extra door) -

Living room (if there is an extra door) -

Bathroom 74 cm

Balcony/Terrace 79 cm

Adapted rooms - Bathroom facilities

Bathtub ✗

Shower ✔

13/15 24 May 2021 Step free shower or roll in shower (level entry with no raised lip ✔ or step)

Shower seat ✔

Support/grab rails in shower ✔

Support/grab rails in bathtub ✗

Clear wheelchair turning circle (1.50m diameter) in the ✔ bathroom

Support/grab rails near WC ✔

Enough wheelchair turning room/min. 0.7m transfer space next ✗ to the WC

Washbasin accessible with wheelchair ✔

Entry height of the shower (from floor) 0 cm

Entry height of the bathtub (from floor) -

Height of the basin 84 cm

Height of the toilet 40 cm

General hotel facilities

Lift available ✔

Lift's door width 80 cm

Lift's depth 140 cm

Possibility to rent a wheelchair or mobility scooter ✔

Accessibility of public areas in the hotel

All public areas are accessible for wheelchair user by ramps or elevators

Accessibility of hotels' swimming pool

At least one swimming pool accessible ✗

Stairs - number of steps -

Stairs with handrail ✗

Ladder - number of steps -

Ramp available ✔

Ramp with handrail ✔

Pool lift available (on request) ✗

Accessible bathroom near the swimming pool (distance) 30 m

Additional facilities in hotel

Location of additional toilets for wheelchair user if available Liquid bar, Purple bar.

14/15 24 May 2021 Hotel location and environment

Surrounding areas of the hotel easily accessed by wheelchair ✔ users

Flat ✔

Hillside ✗

Paved sidewalks and streets ✔

Flat landscape ✗

Slightly rising or descending landscape ✔

Paved way to the beach promenade ✔

Paved way to the ocean at the beach ✗

Wheelchair access to the sea ✗

Facilities of non-adapted rooms Specifications for Double standard room

Bathtub ✗

Shower ✔

Roll in shower/shower accessible for wheelchair ✗

Shower seat ✗

Support/grab rails in the shower ✗

Support/grab rails in the bathtub ✗

Support/grab rails near WC ✗

Enough wheelchair turning room/floor space next to the WC ✔

Washbasin accessible for wheelchair ✔

Walk in shower (steps or raised lip) ✔

Step free shower (level entry with no raised lip or step) ✗

Door widths - Entrance 77 cm

Bedroom (if there is an extra door) -

Living room (if there is an extra door) -

Bathroom 74 cm

Balcony/Terrace 79 cm

Number of standard rooms located on the ground floor 69

Please contact hotel if more detailed information is needed.

15/15 24 May 2021

ROOMS

HOTEL RIU GRAN CANARIA ★★★★ GRAN CANARIA

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TOTAL: 639 ROOMS ✔ Available, free of charge. ● Available, additional charge.

Plans Images for guidance purposes

DDSB,DDJB,DDSC - Double room F2SB - Family room Type B

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