24 May 2021 GENERAL INFORMATION Los servicios descritos abajo se pueden ver afectados por restricciones de las autoridades sanitarias o por medidas tomadas en relación a la contención del COVID-19. HOTEL RIU GRAN CANARIA ★★★★ GRAN CANARIA Urb. Las Meloneras · 35100 · Maspalomas · Gran Canaria · España Tel: +34 928 563 000 · Fax: +34 928 563 003 · E-Mail: [email protected] GPS: Lat: 27.740835 · Long: -15.604638 ALL INCLUSIVE 24H ROOMS SMOKING POLICY SEASON Non-smoking environment 639 Open all year round Only permitted in designated areas Location Distance from the beach Maspalomas 900 m approx. Closest town Playa del Inglés 6 km approx. Airport Gran Canaria Airport (LPA) 37 km approx. General info Located in Maspalomas, in the southern coast of Gran Canaria, next to the sea and the promenade. 800 m from the dunes beach and the lighthouse. 6 km to Playa del Inglés with its wide beach and its wide range of entertainment options and watersports facilities. 1/15 24 May 2021 Building details NO. BUILDING FLOORS LIFTS ROOMS DISTANCE FROM MAIN BUILDING COMMENTS 1 Main building 4 4 599 4-7 floors (ground floor included). 1 Annexed building 2 - 40 300 - - Floors including ground floor. TOTAL: 639 ROOMS Construction & Renovations Built in: 1999 Riu hotel since: 2000 Last renovated: 2013 Remarks Environmental best practices GROUP MEASURE COMMENTS Communication Environmental training for staff Energy Low-energy lighting Energy Main switch in guest rooms Waste Minimum use of single portion packs at buffets Water Eco-Friendly towel change policy Water Hot-cold mixer tap Water Trickle irrigation Water Water saving aerator Water WC watersaving flush Awards & Certifications AWARDS & CERTIFICATIONS YEAR COMMENTS Traveller Review Award 2021 Loved by guests award/ hotels.com 2021 2019, 2018. Preverisk COVID-19 Hygiene Response 2020 TUI Family Champion 2020 2018. TripAdvisor® "Travellers' Choice" Award 2020 2018,2016, 2015, 2014. TUI Top Quality 2020 2018, 2017, 2016, 2015. 2/15 24 May 2021 AWARDS & CERTIFICATIONS YEAR COMMENTS TUI Umwelt Champion 2020 2019, 2018, 2017, 2016, 2015. TripAdvisor® Certificate of Excellence 2019 2016, 2015, 2014, 2013, 2012 HolidayCheck Recommended 2019 2018, 2016, 2014. Zoover Awards 2015 Travelife Gold Award 3/15 24 May 2021 FACILITIES HOTEL RIU GRAN CANARIA ★★★★ GRAN CANARIA Facilities Hotel Facilities TYPE COMMENTS Main restaurant 2 main restaurants. Speciality restaurants Asian restaurant. Canarian cuisine & Grill (poolside restaurant). Bars 5 bars. Pools 3 outdoor pools, one of them infinity pool (exclusive to adults over 18 years old). 2 children's pools. RiuLand kid's club Riu4U Club for teenagers RiuArt atelier WiFi Free WiFi throughout hotel. Internet access Internet terminals, extra charge. Discotheque Wellness centre Medical service Doctor's visit daily (Monday-Friday) and on request. Hotel parking Limited parking places. Open air. Free of charge. Unguarded. Reception Reception staff speak: Spanish · English · French · German · Dutch · Italian Local languages: Spanish Local currency: Euro 4/15 24 May 2021 Reception services TYPE ON REQUEST EXTRA CHARGE COMMENTS 24 hour reception Rent a car ✔ ✔ Laundry service ✔ ✔ Taxi ordering Calls for taxi through reception. No pets allowed Means of payment Currency exchange in hotel Accepted credit cards: MasterCard · Visa · Diners Wellness & Beauty DESCRIPTION NAME / LOCATION NO CHARGE EXTRA CHARGE COMMENTS Wellness centre Body Love ✔ All wellness & beauty facilities offered at the Spa. Massage rooms ✔ 2 massage rooms. Beauty salon ✔ Hairdresser ✔ Steam bath ✔ With relax area. Whirlpool bath ✔ Gym ✔ Remarks Use of the gym is restricted to guests over 16 years old. Sports shoes are compulsory when using the gym Use of whirlpool bath and steam bath is restricted to guests over 18 years old. External Facilities DISTANCE TYPE/NAME COMMENTS APPROX. ATM 200 m Bank 200 m Chemist 300 m ATM 300 m Hospital 1,8 km Maspalomas. Hospitales San Roque. Hospital 6 km In Playa del Inglés. Hospital Clinica Roca. Public transport 100 m Public bus stop. Buses leave every 10 min to Playa del Inglés. 5/15 24 May 2021 FOOD & BEVERAGES HOTEL RIU GRAN CANARIA ★★★★ GRAN CANARIA Food & Beverages Restaurants BUFFET / NO AIR NAME TYPE OPENING MENU / COMMENTS SMOKING COND. SNACKS Las Dunas Main restaurant ✔ ✔ Breakfast 08.00- Buffet Varied buffet and live cooking stations. 10.30h Lunch 13.00- Buffet Buffet and live cooking stations. Starters 15.00h & dessert buffet. Dinner 18.00- Buffet Buffet main course with live cooking 21.30h stations. Starters & dessert buffet. Vegetarian options available. 2 x per week themed buffet. In summer season dinner half an hour later. El Patio Restaurant ✔ ✔ Breakfast 08.30- Buffet Varied buffet and live cooking stations. 10.00h Dinner 18.30- Buffet Buffet main course with live cooking 21.00h stations. Starters & dessert buffet. Vegetarian options available. 2 x per week themed buffet. In summer season dinner half an hour later. Kaori Asian restaurant ✔ ✔ Optional dinner 18.30- Buffet 2 sittings. Reservation required. In 20.00h summer season optional dinner half an 20.30- hour later. 22.00h 6/15 24 May 2021 BUFFET / NO AIR NAME TYPE OPENING MENU / COMMENTS SMOKING COND. SNACKS Atlantico Poolside ✔ In the evening theme restaurant with restaurant/Theme Canarian cuisine or Grill (alternating restaurant days). Breakfast 07.30- Buffet Varied buffet and live cooking stations. 10.00h Continental 10.00- Buffet breakfast 12.00h Lunch 12.30- Buffet Snacks, salads and light meals. 15.30h Afternoon snack 15.30- Buffet 17.30h Optional dinner 18.30- Buffet 2 sittings. Canarian cuisine or Grill 20.00h (alternating days). In summer season 20.30- optional dinner half an hour later. 22.00h Bars NAME TYPE COMMENTS Tivoli Lounge bar Open from 20.00-24.00h. With stage and dancing area. After Hours Bar Open from 24.00-07.00h. Snacks and drinks available during nighttime. Liquid Poolside bar Open from 10.00-18.00h. With terrace. Purple Poolside bar Open from 10.00-24.00h. With Chill out terrace. Bar terrace/ Cocktail Bar Open from 08.00-24.00h. With stage. Pepe's Food Snack Open during lunch time: from noon to 14.00h. Located near poolside bar "Liquid". Remarks Opening and mealtimes are subject to change. 7/15 24 May 2021 ALL INCLUSIVE HOTEL RIU GRAN CANARIA ★★★★ GRAN CANARIA All Inclusive ALL INCLUSIVE FACILITIES All meals, snacks, local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants. Snacks and drinks 24 hours a day. In-room safe. Free sports, activities and entertainment programme as described. Free wellness facilities as described. Free entry to the discotheque (drinks included). Regularly refilled minibar (water and soft drinks) WiFi throughout the hotel. All hotel guests are required to wear an "All Inclusive" wristband for identification purposes. 8/15 24 May 2021 OUTDOOR AREAS HOTEL RIU GRAN CANARIA ★★★★ GRAN CANARIA Outdoor areas Swimming pools SIZE POOL TYPE FRESH WATER HEATED IN WINTER INTEGRATED COMMENTS (SQ M ) Outdoor pool 337 Outdoor pool 347 ✔ Outdoor pool 206 ✔ Infinity pool. Exclusive for adults. Located directly next to the beach promenade. Children's pool 434 ✔ With water slides. Baby pool 17 ✔ Pool area POOL FACILITIES DEPOSIT REQUIRED COMMENTS Sun terrace Sun loungers Parasols Showers at the pool Garden Size: 30.000 (sq m ) 9/15 24 May 2021 Beach Name: Maspalomas Length of beach: 6 km Distance from hotel: 900 m approx. Beach facilities BEACH FACILITIES EXTRA CHARGE ALSO IN WINTER COMMENTS Sun loungers ✔ ✔ Local provider. Parasols ✔ ✔ Local provider. Remarks The 6 km-long, sandy Maspalomas beach is located behind the dunes about 900 m away. The Maspalomas beach borders the Playa del Inglés beach. Several water sports (local provider) are available. 10/15 24 May 2021 ACTIVITIES & ENTERTAINMENT HOTEL RIU GRAN CANARIA ★★★★ GRAN CANARIA Activities & Entertainment Sports DISTANCE ACTIVITY NO CHARGE EXTRA CHARGE HOTEL COMMENTS APPROX. Multipurpose sports ✔ ✔ Tennis, Basketball pitch Gym ✔ ✔ Use of gym is restricted to guests over 18 years old. Sports shoes are compulsory when using the gym. Volleyball ✔ ✔ 2 volleyball courts. RiuFit programme ✔ ✔ Group fitness activities in the RiuFit area (daily; depending on occupancy levels) Scuba diving ✔ 6 km Local provider. Windsurfing ✔ 6 km Local provider. Banana boats ✔ 6 km Local provider. Bicycle hire ✔ 4 km Local provider. Golf ✔ 2,5 km Maspalomas 18-hole golf course. Driving Range, Putting Green. Golf ✔ 6 km Meloneras golf course 18-hole court. Driving Range, Putting Green.Tuition available. Golf ✔ 11 km Salobre 18-hole golf course. Driving Range, Putting Green. Entertainment 11/15 24 May 2021 WHEN? ACTIVITY TIMES A WEEK NO CHARGE EXTRA CHARGE COMMENTS Daytime RiuLand kids' club 7 ✔ Daytime entertainment programme for children ages 4 to 7 and 8 to 12. Riu4U activities SEV ✔ Daytime entertainment programme Riu4U for teenagers ages 13 to 17. Daytime entertainment 7 ✔ programme for adults RiuArt atelier 6 ✔ Supplement for materials. Evening Live music, shows & 7 ✔ RIU entertainment Discotheque Several ✔ Open depending on occupancy levels. Free entrance and drinks to the "Bubbles" discotheque. Children FACILITIES NO CHARGE EXTRA CHARGE COMMENTS RiuLand kids' club (4-7 & ✔ Every day. 8-12 yrs) Riu4U activities ✔ Daytime entertainment programme Riu4U for teenagers ages 13 to 17. Several times per week. Children's pool ✔ 434 sq.m. With water slides. Baby pool ✔ 17 sq.m. Playground ✔ Cots ✔ On request. High chairs ✔ Depending on availability. Babysitter ✔ On request. 12/15 24 May 2021