The Broad: Service Profile

The Broad SERVICE PROFILE

ounded by philanthropists Eli and Edythe Broad, The Broad is a contemporary art museum located inF downtown Los Angeles. Through exhibitions hosted at its 120,000-square-foot building and a lending program to art museums and galleries worldwide, The Broad makes its collection of contemporary art — dating from the 1950s to the present — accessible to the widest possible Challenge audience. To ensure accessibility Ensure consistent in a literal and physical sense, The accessibility to every Broad relies on Mitsubishi Electric. floor for every guest In addition to providing proactive, continued service through which Solution Service Info Mitsubishi Electric has earned an A custom contract unmatched record for equipment tailored to The reliability, Mitsubishi Electric Broad’s needs by Start of Service provided the engineering resources Mitsubishi Electric 2015 to design a unique glass elevator for The Broad. Result Customer The Broad, Los Angeles Rick Mitchell, Director of Uncompromised Facilities, The Broad, said, “Without accessibility through dependable, operating ‘people proactive maintenance Service Locations movers,’ such as our glass elevator and planning 1 location

© 2018 Mitsubishi Electric US, Inc. All rights reserved | To learn more about Mitsubishi Electric Elevators & Escalators, visit MitsubishiElevator.com “Without a company supportive of our entire mission

and needs, we fall operational on a day-to-day basis short. Mitsubishi are a key part of this success. When asked about the benefits of The has risen Broad’s relationship with Mitsubishi to meet us Electric, Mitchell specifically cited the The Broad to develop a contract exceptional level of service and the at every junction customized for the museum’s primary, assigned service technician. successfully.” particular maintenance needs, after “He has become a part of our family hours technical support and repair and has been trusted to follow our services. This relationship affords very strict policies and rules. After all, The Broad access to Mitsubishi we are a museum with a very valuable Electric’s deep technical and and massive collection that by policy logistical expertise. For example, has very strict access conditions.” after considering the lead times ™ associated with certain precisely Quality in Motion engineered parts critical to the Means Quality operation of the glass elevator and in Service escalator, The Broad and Mitsubishi and escalator, it would be nearly Electric determined the museum The elevators and escalators impossible in our architectural design would stock those select parts onsite manufactured by Mitsubishi Electric for the masses to view our collection. so that Mitsubishi Electric could have earned a global reputation for We consider the glass elevator to simply respond with mechanics smooth, quiet and safe transport be one of the many jewels of the and technicians, should repairs due to sophisticated engineering, museum. The glass elevator meets be necessary. Through long-term energy-efficient motors and carefully ADA compliance and provides stroller planning and proactive maintenance, selected, quality materials. That access and of course a one-of-a-kind Mitsubishi Electric works closely with said, Mitsubishi Electric’s service journey to the third floor gallery.” The Broad so that accessibility is methods and team of knowledgeable Customized Service not compromised. technicans can be applied to provide quality service and maximize uptime Mitsubishi Electric worked with The technicians who keep the of other manufacturer’s (non-OEM) the directors and head council at museum’s elevators and escalator equipment as well.

© 2018 Mitsubishi Electric US, Inc. All rights reserved | To learn more about Mitsubishi Electric Elevators & Escalators, visit MitsubishiElevator.com Non-OEM equipment at The Broad includes an escalator that transports visitors to the third floor, which is the equivalent height of a traditional five story building due to The Broad’s 20-plus-foot slab-to-slab ceilings. Fully convinced of the strength and responsiveness of Mitsubishi Electric’s service operation, The Broad decided to include servicing of this escalator in its Mitsubishi Electric contract after installation. As a clearly satisfied customer, Mitchell commented, “I have personally been in the facility operations business since 1984 and I have found it very difficult to find an elevator company, technicians and mechanics supportive of my needs, goals and mission, yet Mitsubishi Electric Equipment Maintained: Mitsubishi Electric has satisfied all of that and beyond. Our elevator and escalator transportation • (1) Mitsubishi Electric Passenger Diamond Trac® Machine-Room-Less Elevator equipment is critically important • (4) Mitsubishi Electric Passenger Hydraulic Elevators for our overall success daily and • (1) Mitsubishi Electric Freight Hydraulic Elevator without a company supportive of our entire mission and needs, we fall short. Mitsubishi has Other Equipment Maintained: risen to meet us at every junction successfully.” • (1) Non-OEM Escalator