Wiltshire's Bus Pass Explained

A charge of £12 is required to issue a new Your new bus pass bus pass if you change your name and/ or you wish to update your photograph. Your bus pass is part of the English However this is free, if you inform us at least Wiltshire’s bus National Concessionary Travel Scheme two months before the expiry date of your and provides you with free off-peak current bus pass. pass explained travel on local bus services anywhere in Visit wiltshire.gov.uk for the most up- England between the hours of 9.30am to-date information about the Wiltshire and 11pm Monday to Friday and all day concessionary bus pass. at weekends and bank holidays. Additionally, in Wiltshire (but not in Swindon) you can travel free on buses If your address or circumstances after 11pm where these operate. change please contact us There are a limited number of morning Concessionary Bus Pass buses where you can travel free before Passenger Transport, 31 JUL 2022 9.30am because there are so few Wiltshire Council, County Hall, James Smith alternative buses – a list of these is Bythesea Road, Trowbridge, Wiltshire 1245 43232 2346 available on our website wiltshire.gov.uk BA14 8JN or tel 0300 456 0100 Tel 0300 456 0100, email [email protected] or visit wiltshire.gov.uk Please note, your pass will not be valid if: • you had informed us that the pass had been damaged, lost or stolen. • it had previously been used fraudulently. • you are no longer entitled to concessionary travel. • we had written to you about the pass and the letter had been returned by Royal Mail. • we had written asking for up-to-date proof of eligibility or asking for the pass to be returned. DM20_612 CD ONLINE Your questions Q If I visit another area that offers Q When exactly is off-peak travel? additional services, will I be Off peak hours are 9.30am until 11pm answered entitled to them? A Monday – Friday, and all day weekends Probably not. As a general rule, local and bank holidays. A authorities will only provide additional For more information about eligibility, visit: Are companion passes covered services for their own residents. www.direct.gov.uk/buspass Q by the national scheme? Can I travel free in Wiltshire What is the definition of a ‘local’ Yes. The companion bus pass allows the Q outside off-peak hours? Q bus? A pass holder only, but not the companion, free travel anywhere in England at off Travel in most parts of Wiltshire is free This will be self evident in most cases. peak times. A from 9.30am on weekdays but there are A Longer distance buses, coach services, a limited number of services where the park and ride buses and sightseeing buses Additionally this pass allows a companion bus pass will be accepted before 9.30am might not accept the bus pass. If in doubt, to travel free with the named pass holder because there are so few alternative check with the service operator. within Wiltshire and the areas of Swindon, buses. A list of these is available on our Bath and North East Somerset, Bristol, website or by contacting us. I don’t live in London, but I visit Dorset (not Bournemouth or Poole), Q relatives there occasionally. Hampshire, and South Gloucestershire. Additionally, in Wiltshire (but not in Swindon) you can travel free on buses Will I be able to enjoy the same Companion passes carry this symbol: after 11pm where these operate. benefits as a Freedom Pass to enable the bus drivers to holder if I travel there? recognise them. What should I do if the bus Q driver says my bus pass is No. Those benefits are paid for by What happens if I lose my A the London authorities, only London Q bus pass? no longer valid because it is Freedom Pass holders will be able to cancelled, blocked or hot-listed? enjoy additional local travel on the tube, If your bus pass is stolen, lost or trains and trams. A damaged, you will need to contact us for Contact us on 0300 456 0100 or email a new bus pass, which will take about A [email protected] You will, however, be able to enjoy the ten working days. to receive individual advice. statutory national concession of free off-peak However, the bus pass will not There is a non-refundable charge of £12 When someone has been issued with more be read on the carding readers on buses for a new bus pass to be issued. than one bus pass, only the most recently issued bus pass is valid for free travel, even in London. Just show the pass to the Where can I use my bus pass? though they may both have the same expiry driver. Q date. Anywhere in England but not Scotland A or Wales.