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Ground handling services and indefinitely more…

GROUPE EUROPE HANDLING

Adresse Postale : B.P.12036 95722 Roissy CDG Cedex

Head Office: Zone Cargo 4 – 3, rue du Té 93290 Tremblay-en-France Tél. : (+33)1.48.16.17.22 Fax : (+33)1.48.16.17.16 GROUPE www.groupe-europe-handling.fr EUROPE HANDLING

SAS type company with a capital of ¤80,000 - company number 401 144 274 Bobigny National ID 401 144 274 000 32 – Trade sector 5223 Z ! "#$%&$"#'(%)*'(+,'&%-"+#.,"'- MARC LEMAITRE FRANCK ROMAND VICE PRESIDENT VICE PRESIDENT INTERNATIONAL DEVELOPMENT

“Through its policy of development and net- Groupe Europe Handling is developing its work expansion, since its creation in 1994 international presence in partnership with the GROUPE EUROPE HANDLING has adopted Authorities, aiming to foster multicultural a dynamic strategy to grow the company. integration while respecting local constraints and international standards. The talent and expertise of our staff throughout the world, serve as a vehicle for The group's success is based on its ability our values of quality, integrity and respect, to transfer its know-how and technologies which are perpetuated by our learning and to local staff teams according to the training policy. requirements of each Airline, through intensive, regular training programmes. We contribute to our customers' success by offering them intelligent solutions and high The commitment of our teams in all airports quality services, while reducing our will help us achieve new development and environmental footprint in keeping with increase our expertise beyond its current sustainable development principles. frontiers.

It is with pride and passion that we put the excellence of our know-how of our staff at your service”. !"#$%&'&()*+%&,+)-.%&/(,0&&1231245&&3647&&89:%&4

Our Group

A KEY PLAYER IN AIRLINE GROUND HANDLING GROUPE EUROPE HANDLING offers its expertise to airlines via an extensive range of innovative airport services. We aim to maintain the excellence of our services, and to fully adhere to the IATA and ICAO international standards. Our ISAGO approval certification (IATA) guarantees the safety of our operations, which also rely upon our integrated certified management system which is the only one of its kind in the market (OHSAS 18001 – 2007, ISO 14001 – 2004, ISO 9001 – 2008). GROUPE EUROPE HANDLING is a subsidiary of GROUPE CRIT, a multiservice company specialised in human resources, recruit- ment and design offices in the engineering and maintenance fields.

GROUPE EUROPE HANDLING, , the figures: G Created in 1994 G Over !200 million sales in 2012 G 3,000 talented women and men G 130 airline customers G 19 location in 8 countries G 29,000,000 passengers G 70,000 tonnes of freight

CONGO : GABON : MALI : UNITED KINGDOM BZV LBV BKO LCY PNR TOM OLL KYS MZI GAO

FRANCE : IRELAND : MOROCCO : SIERRA LEONE : CDG DUB CMN FNA ORY SNN RAK NCE LYS

GROUPE EUROPE HANDLING GROUPE Postal address: B.P.12036- 95722 Roissy CDG Cedex EUROPE Head Office: Zone Cargo 4 – 3, rue du Té – 93290 Tremblay-en-France HANDLING Tel.: (+33)1.48.16.17.22 Fax: (+33)1. 48.16.17.16 www.groupe-europe-handling.fr !"#$%&'&()*&+,%*-.-")/*&0(12&&345346'&&5788&&+.9%&6

Our Services

Passage Training

G Check-in, G Induction training and recurrent training courses G Boarding and disembarkation of passengers, G Commercial training, G Ticket office, G Safety training, G Processing baggage irregularities, G Technical training, G Provision of appropriate DCS (Departure Control System) equipment. G Providing training to other companies in the airline industry.

Ramp services Ground Services Equipment Maintenance

G Processing of marshalling aircraft arrivals and departures, G 1000 motorised vehicles such as pushback tractors, High loader, G Guidance and marshalling aircraft, tugs, conveyor belt, GPU’s, Stairs …, G Pushback, G Daily checks, G Baggage loading, unloading and transfer, G Preventive maintenance, G Freight loading and unloading, G Baggage transfer for connecting flights. Aircraft line maintenance

Operations G Technical assistance for Airbus, Boeing, Avro BAE and Embraer aircraft, G Preparation and transmission of plan and forecast documents, G Pre-flight inspections, daily inspections, weekly inspections, G Weight and balance and load plan checks, G Coordination of all services providers and staff G On-call maintenance, G Rectification of faults and failure management, technical assistance, G Reporting according to our customers' instructions, Cargo and mail G Storage of spare parts for our customers, G AOG support, technical assistance / coordination with Airbus G Freight transport from the aircraft to the cargo warehouses, Industry in Toulouse. G Equipment management, G Documentation, AWB, G Freight handling in the warehouses.

Our Know-How

Our mission? To provide excellent service that exceeds your expectations... GROUPE EUROPE HANDLING’s staff share values relating to the satisfaction of our customers and adapt our services to their current and future requirements. Our expertise acquired over the years with the largest airlines, enables us to provide a comprehensive response to all our customers' requests. We focus on developing 3 key areas:

G Skills management, G Training using our IATA approved Airport Expertise Training Institute, G Internal promotion, a policy based on recognised professional qualifications, aiming to improve and reward the staff's professional knowledge and behaviour.

With the solid basis provided by our specialised airport facilities and our internal maintenance services, we can guarantee excellent services for the most specialised of our customers' needs.

“Preparation, responsiveness, flexibility and investment capacity are guaranteed in every contract.“

Our major customers :

Adria Airways - Aegean Airlines - Aer Arann - Africa Open Sky - Africa West – Afrijet - Aigle Azur – Air Algérie - Air Austral - Air Baltic - Air Burkina - Air Canada – Air Contractors - Air Cote d'Ivoire - Air France - Air France Cargo - Air Mali - Air Malta - Air Mediterranée – Air Moldava – Air Nigéria - Air Tahiti Nui - Air Transat – Airlinair (HOP !) – Alitalia – Arik – Asky – Augsburg Airways - Austrian Airlines – Avient – Belavia – Blue Island – BMI – British Midland International - Britair (HOP !) - British Airways – British Airways Cityflyer – British Airways Mainline - Brussel Airlines - Camair Co - Cargolux – Cathay Pacific - Ceiba Intercontinental – Cirrus Airlines - Cityjet - Croatia Airlines – CSA Czech Airlines – Cubana De aviacion – Czech Airlines – DHL - Easyjet – Ecair – Emirates – Equaflight – Equajet – Aquatorial Congo Airlines - Ethiopian Airlines – Europe Airpost – Finnair - Fly540 – Forces Armées Françaises - G Bird - Germania – Iberia (+Air Nostrum) – Kenya Airways - Latam – Lufthansa – Luxair - Mauritania Airlines - Montenegro Airlines – Norwegian Airlines – Nouvel Air Côte d’Ivoire - Oman Air - Openskies - Regional (HOP !) - Rossiya - Royal Air Maroc – Rwandair – Senegal Airlines - Siberian Airlines - Skyworks – South African Airlines – SriLanka Airlines – Swiss International Airlines - TAAG – TAC (Trans Air Congo) - TAP Portugal – Titan Airways – TNT Airways – Trans Air Congo – Trans Mediterranean Airways - Transaero – Tunisair – UAS - Ukraine International Airlines - UPS / Star Air - Uzbekistan Airways - Volga Dnepr – Vueling – West Africa - Westair Benin - XL Airways

GROUPE GROUPE EUROPE HANDLING Postal address: B.P.12036- 95722 Roissy CDG Cedex EUROPE Head Office: Zone Cargo 4 – 3, rue du Té – 93290 Tremblay-en-France HANDLING Tel.: (+33)1.48.16.17.22 Fax: (+33)1. 48.16.17.16 www.groupe-europe-handling.fr !"#$%&'&()*+*%,%)-&./01&&23423'5&&'674&&8+*%&' Our Commitments

"Quality, integrity, respect" the guiding principles of a committed Group! The personnel are at the centre of our concerns, our objective is to integrate sustainable development into our strategy and our operations so as to ensure our development is maintained over time, respects a system of social and environmental values, and targets continuous progress, whilst engaging all the company's internal and external players.

Quality

Groupe Europe Handling ensures growth in its field by focusing on long-term goals within its business sector,through its development in France and internationally.

Integrity

The founding values of the group are based on social equity and professional integration. Through its hands-on management, GROUPE EUROPE HANDLING is continuously aiming to optimise the working conditions that it offers, and to ensure it is attentive to the well-being of its employees, implementing a motivating human resources policy in order to improve their productivity.

Respect

Environmental issues are a top priority for GROUPE EUROPE HANDLING, and the company is constantly concerned to minimise its impact and ensure sustainable development.Taking full advantage of our partnerships with the players stakeholders in the airport world (CSA, FNAM, Aéroport of Paris, etc.), we make every effort to put in place new strategies designed to protect our environment.

Implementation of a consumption monitoring system, renewal of our equipment fleets, calculation of our carbon footprint, all actions that bear witness to our commitment.

GROUPE EUROPE HANDLING

Adresse Postale : B.P.12036 95722 Roissy CDG Cedex

Head Office: Zone Cargo 4 – 3, rue du Té 93290 Tremblay-en-France Tél. : (+33)1.48.16.17.22 Fax : (+33)1.48.16.17.16 GROUPE www.groupe-europe-handling.fr EUROPE HANDLING

SAS type company with a capital of ¤80,000 - company number 401 144 274 Bobigny National ID 401 144 274 000 32 – Trade sector 5223 Z ! "#$%&$"#'(%)*'(+,'&%-"+#.,"'-