Tracks of Africaafrica | 17 DAYS from £4,699

What a fantastic holiday. Top quality hotels, a brilliant guide, spoilt like royalty on the Rovos Rail, beautiful scenery and simply breathtaking wildlife. How many people come home with such diverse photos, ranging from penguins, to elephants, giraffes and even a leopard eating its dinner up a tree? Without doubt the holiday of a lifetime. Philip, Suffolk

ROVOS RAIL

24 Small group Pace

Tracks of AfricaAfrica | 17 DAYS FROM £4,699

• We love... With breathtaking natural wonders, beautiful coastal towns and cities, and abundant Travelling in vintage style on the underused South African railway - our wildlife, Southern Africa is bountiful in its treasures. On this 17-day adventure, we’ll two-night journey aboard Rovos Rail’s photograph spectacular scenery along the Garden Route, take high tea in Cape Town impeccably restored train will stay with (with Table Mountain as a backdrop), and travel in sumptuous style on board a you for a lifetime. restored vintage train, taking in views of winelands, mountains and plateaux along the way. Journeying north, we’ll spot hippos wallowing in Botswana’s Chobe River and • Your holiday includes feel nature’s full force at Victoria Falls. • 11 excursions and visits • Visits to Tsitsikamma National Park and Storms River; Cape Agulhas; Matjiesfontein; Kimberley (including Diamond Mining Museum and Day 1 UK - In fl ight. Titan’s VIP door-to-door Day 4 Knysna. Sail across the Knysna Lagoon and the ‘Big Hole’); Victoria Falls National Park travel service collects you from home for your journey into the Featherbed Nature Reserve. We • Visit to Featherbed Nature Reserve fl ight to Johannesburg. stop at magnifi cent viewpoints and our specialist guide highlights the history of the area’s fl ora, • City tour of Cape Town including Table Day 2 Johannesburg - Port Elizabeth. We arrive into fauna and history. There is time for an optional Mountain cable car (weather permitting) Johannesburg and connect with our onward fl ight to • guided walk through the coastal forest and fynbos. Game drive in Chobe National Park Port Elizabeth. Located next to the Nelson Mandela • Sunset cruises along the Chobe River and the Bay beachfront, our hotel is the perfect place to relax Day 5 Knysna - Arniston. We drive west to Zambezi River before embarking on this incredible journey. Arniston, a pretty fi shing and holiday village close • Talk on David Livingstone by local expert to Cape Aghulas. The area, characterised by its Day 3 Knysna. This morning we head west to lime-washed, thatched houses, remains unspoilt. • 12 nights in hotels, 2 nights aboard Rovos Rail Tsitsikamma National Park, a protected area and and 2 in fl ight You can look forward to wonderful views of the coastal reserve known for its indigenous forests. Indian Ocean from our hotel. • International and regional fl ights as We stop at Storms River for an included lunch. detailed. Prices are based on return fl ights Later we continue to Knysna, located in the heart Day 6 Arniston - Cape Town. We continue to Cape with South African Airways from London of the Garden Route. Aghulas; the southernmost point of Africa and Heathrow - inbound via Johannesburg. Supplements may apply from other airports STORMS RIVER • Rovos Rail’s Pride of Africa (2 nights) from Cape Town to Pretoria

• 26 meals: 14 breakfasts (days 3-16) 4 lunches (days 3, 5 and 9-10) 7 dinners (days 3-5, 9-10 and 12-13) 1 high tea (day 7) 2021 departures don’t include dinner on days 3-4

• Plus • Titan’s VIP door-to-door travel service • Local Titan tour manager and guide • Travel in destination by coach • Porterage

156 Call Luxury Trains on 0333 405 0192 to book 1 Zambia Kasane LIVINGSTONE 2 Zimbabwe Botswana Pretoria 1 Sandton 2 Victoria Chobe Johannesburg Falls

Kimberley VIEW FROM TABLE MOUNTAIN South Africa

1 Matjiesfontein Tsitsikamma National Park 3 Cape Town 2 1 PORT ELIZABETH 1 Knysna Arniston

Southern Ocean

offi cial dividing point between the Atlantic and Day 12 Livingstone - Chobe National Park. Indian Oceans. Next stop is Hermanus, where you Today we transfer to Johannesburg Airport for our may see whales from the shore (July-November). fl ight to Livingstone. We then travel by road to the This afternoon, we drive along the dramatically Zambezi River. We cross into Botswana by boat to rugged coastal road to Cape Town. Kasane, gateway to Chobe National Park. Day 7 Cape Town. Today we set out for a tour of Day 13 Chobe National Park. Our morning starts this exceptionally picturesque city. We take an with a game drive in open-sided 4WD vehicles. exhilarating cable car trip up Table Mountain Late afternoon we embark on a sunset cruise Photographed on tour (weather permitting), then enjoy high tea at the along the Chobe River to spot all the wonderful prestigious Mount Nelson hotel. wildlife that comes to the river at sundown. by Lindsay, West Yorkshire You may see rare and endemic birds, migratory Day 8 Cape Town. Explore Cape Town or the species and water birds, including the majestic surrounding area for a full day. Take an optional fi sh eagle. • Dates and prices excursion to view dramatic Cape Point. Or walk around the famous Kirstenbosch botanical Day 14 Chobe - Livingstone (Victoria Falls). Spaces are limited at these prices. Prices are per person, gardens, nestled at the foot of Table Mountain. Transfer by road to Livingstone. This afternoon are subject to change and will be confi rmed upon we enjoy a cruise on the mighty Zambezi River, enquiry. Price promise, ABTA and ATOL protected. Day 9 Rovos Rail (Matjiesfontein). This morning sipping a drink in the warm African sun as we 2020 2021 we board Rovos Rail’s Pride of Africa. Rediscover watch the Zambezi’s wildlife. Pullman Deluxe Pullman Deluxe the golden age of travel as we meander through February January scenic winelands and spectacular mountain ranges Day 15 Livingstone. Following an introductory 9 £4,849 £5,149 17 £4,799 £5,149 to the grasslands of the gold-rich Highveld talk on David Livingstone, today we visit the March February plateau. Enjoy fi ne cuisine with wine pairings in awe-inspiring Victoria Falls, a wonderful fi nale 1 £4,949 £5,249 7 £4,899 £5,249 the elegant dining car and high tea in the to the tour. Nothing can prepare you for the 22 SOLD OUT SOLD OUT March Observation Car, before taking a walk around the excitement of seeing the beautiful sight that so May 14 £4,899 £5,249 well-preserved Victorian village of Matjiesfontein. entranced Livingstone all those years ago. 3 £4,699 £4,999 September September 5 £4,899 £5,249 Day 10 Rovos Rail (Kimberley). After a delicious Day 16 Livingstone - In fl ight. Transfer to the 13 £4,949 £5,249 October airport for your return fl ight to the UK. breakfast and lunch, we continue through stunning October 3 £4,899 £5,249 scenery to Kimberley. Here we disembark to tour Day 17 UK. Upon arrival your Titan vehicle will be 11 £4,979 £5,279 this famous diamond mining city and the waiting for the journey home. November extraordinary Big Hole. 22 £4,749 £5,049 Day 11 Pretoria - Sandton. After breakfast, we Single supplement: • Rovos Rail Experience travel through the Witwatersrand goldfi elds to the from £1,299 (Pullman) £1,799 (Deluxe) lovely colonial-style Rovos Rail Station at Capital Park, Pretoria. We then head to our hotel in Visa is not included, please see pages 290-291 Sandton, close to Johannesburg’s premier Please note: shopping area. • The river levels of the Zambezi are dependent upon rains further north and can fl uctuate between seasons. From April to October the fl ow of water is generally lower than at other times, yet this in turn generates less spray, giving you a clearer view of Victoria Falls. • A Zambia departure tax of US$40 per person is payable locally (correct at time of print) • Where you’ll stay

1 night The Boardwalk Hotel, Port Elizabeth (5*) | Step aboard the Pride of Africa and you’re 2 nights Rex Hotel (4*) or Protea Hotel by Marriott transported to another era - a world of colonial style Knysna Quays (4*) | 1 night The Arniston (4*) | 3 nights and charm. Suites sleep two in double or twin beds, Table Bay Hotel, Cape Town (5*) | 2 nights Rovos Rail and feature en suite shower rooms. Pullman suites (4*) | 1 night The Maslow Hotel Sandton (5*) or have a sofa-seat which converts to a bed; deluxe Michelangelo Hotel (5*) | 2 nights Chobe Bush Lodge suites are larger with a lounge area. Breakfast, lunch, (4*) | 2 nights Royal Livingstone Hotel (5*) or David high tea, dinner and drinks are all included. Dress Livingstone Safari Lodge (5*) code is smart casual during the day; in the evening, VICTORIA FALLS Local ratings. Accommodation may change, but will it’s jacket and tie or a cocktail/evening dress. always be of a similar standard.

Call Luxury Trains on 0333 405 0192 to book Tour reference: ROV 157 Important information The combination of travel services offered to you is a passport indicating you have previously travelled to Israel may 30 days from the date of arrival into India. Applications for the package within the meaning of the Package Travel not be accepted by a number of Arab countries. e-visa can be made no earlier than 120 days prior to the UK date of departure and to apply, you must complete the standard and Linked Travel Arrangements Regulations 2018. For holders of British Subject Passports and Non-British Citizens, we can only advise on immigration requirements and application form online - www.indianvisaonline.gov.in. Please Therefore, you will benefi t from all EU rights applying offer the Titan CIBTvisas Service, if your passport was issued refer to the website for accurate prices. If you do not wish to to packages. We will be fully responsible for the in the UK and endorsed ‘British Citizen’. Holders of a British apply online, please refer to the information shown for CIBTvisas, proper performance of the package as a whole. Subject passport and Non-British Citizens should check for details on how to obtain a visa via CIBTvisas (charges will be immigration requirements with the relevant embassy or higher). Additionally, as required by law, we have protection consulate of the country to be visited, as should customers Israel - A tourist visa is provided on entry and is free of charge. It in place to refund your payments and, where with Dual Nationality/Renounced Citizenship. takes the format of a scanned copy of your passport details, transport is included in the package, to ensure your All consular fees are correct at the time of going to print and are which serves as an acceptable identifi cation document whilst in repatriation in the event that we become insolvent. subject to change. Where appropriate, visa forms and guidelines Israel and must be presented to hotel receptions on arrival in for the relevant country, will be sent with confi rmation invoices. addition to your passport. Your key rights under the Package Travel and Linked Travel NOTE: Some travellers including those with certain serious Jordan - A group visa will be arranged free of charge, as part of Arrangements Regulations 2018 are: communicable illnesses, criminal records, previous deportations, your holiday price. • Travellers will receive all essential information about the visa overstays and other problems may not be eligible by law to Kenya - A visa is required and can be applied for online at the package before concluding the package travel contract. enter certain countries. Such travellers must check with the current cost of US$51 per person (including handling fee) - • There is always at least one trader who is liable for the proper embassy or consulate of the country to be visited in order to please visit http://evisa.go.ke/evisa.html - Online applications for performance of all the travel services included in the contract. ascertain if they are eligible to apply for a special restricted visa. the visa can be made no earlier than 90 days prior to the UK • Travellers are given an emergency telephone number or details Entry Requirements date of departure. If you do not wish to apply online, please of a contact point where they can get in touch with the Your specifi c passport/entry/immigration requirements, for the refer to the information shown for CIBTvisas, for details on how organiser or the travel agent. destination to which you’re travelling, are your responsibility and to obtain a visa via CIBTvisas (charges will be higher). • Travellers may transfer the package to another person, on you should confi rm these with the relevant Embassies and/or Laos - A visa is required and please refer to the information shown for CIBTvisas, for details on how to obtain this. If you are reasonable notice and possibly subject to additional costs. Consulates. We’re unable to accept any responsibility if you cannot travel because you have not complied with any passport/ travelling on our ‘Images of Vietnam, Cambodia and Laos’ • The price of the package may only be increased if specifi c entry/immigration requirements. holiday, it is possible to obtain at the border for a cost of costs rise (for instance, fuel prices) and if expressly provided for US$40-55 (two passport-sized photographs will be required). in the contract, and in any event not later than 20 days before For all tours where a passport is required to be sent to an Madagascar - A visa is required and can be obtained on arrival the start of the package. If the price increase exceeds 8% of embassy, it should be noted that once your passport has been at a cost of €37/US$35 per person (payable in cash in Malagasy the price of the package, the customer may terminate the lodged with the embassies, you’ll be unable to retrieve it until Ariary, US$ or €). Please also note that all visitors are required to contract. If the organiser reserves the right to a price increase, the visa has been issued. It’s therefore important that you do not have two completely blank pages in their passport for the entry the traveller has a right to a price reduction if there is a require your passport during this period. Titan Travel will not be stamps. decrease in the relevant costs. liable if any delay occurs within the embassies. If you have already made other travel arrangements, please contact us prior Namibia - A visa is not required for entry, however please note • Travellers may terminate the contract without paying any to making your reservation. that all visitors to Namibia are required to have one completely termination fee and get a full refund of any payments if any of blank page in their passport, for the entry stamps. Additionally, the essential elements of the package, other than the price, are CIBTvisas because our Namibian Discovery tour fl ies internationally via changed signifi cantly. If before the start of the package the Australia, Burma, Canada, China, India, Kenya, Laos, New Johannesburg, you are also required to have an additional blank trader responsible for the package cancels the package, Zealand, Russia, Sri Lanka, Uganda, USA and Vietnam - A visa is required for travel to these destinations and can be arranged page for your South Africa transit-visa stamps. Therefore it is customers are entitled to a refund and compensation recommended that you have at least two blank pages in your where appropriate. through CIBTvisas, our recommended visa procurement provider. Application forms can be downloaded from the internet - please passport. • Travellers may terminate the contract without paying any Nepal - A visa is required and can be obtained on arrival at a termination fee before the start of the package in the event see www.cibtvisas.co.uk/titantravel Please note you will be dealing with CIBTvisas direct and, whilst cost of US$30 per person (valid for 15 days) two passport-sized of exceptional circumstances, for instance if there are serious photos are required. If you wish to obtain a visa before you security problems at the destination which are likely to affect we recommend CIBTvisas, we will not be held responsible for any delays or problems which may occur. In the event of travel, please refer to the information shown for CIBTvisas on the package. how to do this (charges will be higher). Please note: If you are • Additionally, travellers may at any time before the start of the cancellations or alterations to your holiday, our Booking Conditions apply and we will not be held liable for any costs you fl ying to Kathmandu via Delhi, an India transit visa is not package terminate the contract in return for an appropriate required, as long as your transit time is less than 12 hours. and justifi able termination fee. may incur as a result. You will also be responsible for advising CIBTvisas of any changes or cancellations. New Zealand - From 1 October 2019, visitors to New Zealand • If, after the start of the package, signifi cant elements of the Alternatively, for some destinations listed above, it is possible for must obtain an Electronic Travel Authority (ETA) prior to arrival. package cannot be provided as agreed, suitable alternative you to apply for a visa directly without the assistance of a visa Applications can be made via the ETA mobile app or the arrangements will have to be offered to the traveller at no extra procurement provider - details are given in the specifi c immigration NZ website - https://nzeta.immigration.govt.nz/. The cost. Travellers may terminate the contract without paying any destination sections shown. application should take 5-10 minutes to complete, but you termination fee, where services are not performed in should apply at least 72 hours prior to departure. Once accordance with the contract and this substantially affects the Australia - A visa is required and there are two options available approved, the ETA is valid for two years and can used for performance of the package and the organiser fails to remedy for securing this - an eVisitor visa can be applied for online free multiple entries. In conjunction with the ETA, a charge will be the problem. of charge - please visit https://immi.homeaffairs.gov.au/visas/ made for the International Visitor Conservation & Tourist Levy getting-a-visa/visa-listing/evisitor-651#Overview. If you do not • Travellers are also entitled to a price reduction or (IVL), which will remain valid for the same period as the ETA. The wish to apply online, please refer to the information shown for compensation for damages or both where the travel current combined cost for the ETA & IVL is NZ$44 (if applying via CIBTvisas, for details on how to obtain an ETA via CIBTvisas, services are not performed or are improperly performed. the mobile app) and NZ$47 (if applying via the website). If you (charges will be higher). • The organiser has to provide assistance if the traveller do not wish to apply online, please refer to the information Botswana - An entry visa for Botswana is not required in advance is in diffi culty. shown for CIBTvisas, for details on how to obtain these via for British citizens, however please note visitors to South Africa CIBTvisas (charges will be higher). • If the organiser or the retailer becomes insolvent, payments will are required to have at least two unused pages in their passport be refunded. If the organiser or, where applicable, the retailer Russia - A visa is required and please refer to the information to enable the entry/exit stamps to be issued in the country. shown for CIBTvisas, for details on how to obtain this. If you becomes insolvent after the start of the package and if Because our holidays to Botswana fl y internationally via transport is included in the package, repatriation of the prefer to apply directly with the Russian Embassy, please visit Johannesburg you are required to have an additional blank page https://www.rusemb.org.uk/visa/. Please note that the Russian travellers is secured. We have taken out insolvency protection for your South Africa transit visa stamps. with the following entities: Embassy requires all nationals of the United Kingdom to provide Canada - An Electronic Tourist Authorisation (eTA) is required for fi ngerprints to the Embassy in order to obtain a visa. The current For fl ight-based holidays: Civil Aviation Authority of 45-59 visitors who arrive into Canada by air (not required for entry by locations where this can be arranged are Edinburgh, London or Kingsway London WC2B 6TE. www.caa.co.uk, telephone 0330 land or sea). Applications for the eTA can be completed online at Manchester. 103 6350, email [email protected]. the current cost of CAD $7 per person - please visit www.canada. South Africa - A visa is not required for entry, however please For package holidays that do not include a fl ight: ca/en/immigration-refugees-citizenship/services/visit-canada/eta/ note that all visitors are required to have two completely blank ABTA – The Travel Association of 30 Park Street London apply.html. If you do not wish to apply online directly, please pages in their passport for the entry stamps. SE1 9EQ. www.abta.com, telephone 0203 758 8779, refer to the information shown for CIBTvisas, for details on how email [email protected]. to obtain an eTA via CIBTvisas (charges will be higher). Sri Lanka - From 1 August 2019 until 31 January 2020, British citizens do not require a visa to enter Sri Lanka. Outside of this Customers may contact these entities if services are denied Cambodia - A visa is required and can be obtained on arrival at date range, a visa is required and to obtain an Electronic Travel because of our insolvency. a cost of US$35, dependent upon the point of entry. Two Authorisation (ETA), applications can be completed online at the Calls from UK landlines cost the standard rate, but from mobiles passport-sized photographs will be required. If you are travelling current cost of US$35 per person - please visit http://www.eta. may be higher. Check with your network provider. on the Uniworld ‘Timeless Wonders of Vietnam, Cambodia and gov.lk/. If you do not wish to apply online directly, please refer to the Mekong’ cruise, your cruise manager will obtain a Cambodia The Package Travel and Linked Travel Arrangements Regulations the information shown for CIBTvisas, for details on how to obtain visa on your behalf. You will be asked to provide your passport, 1 2018 are available at https://www.legislation.gov.uk/ an ETA via CIBTvisas (charges will be higher). passport photo and US$40 in cash, per person. Regardless of how your visa is obtained, all visitors are required to have at least Uganda - A visa is required and must be applied for before Passports two blank pages side by side in their passport to enable the travel. Approval will be sent in the form of a letter attachment/ link, which must be printed and presented on arrival in Uganda The following information is for British Citizens only. A entry visa to be issued. - at which time a charge of US$50 per person will be payable. standard ten-year British passport is required for all holidays, Cuba - A Tourist card (visa) is required for Cuba at a current cost Applications can be completed online - please visit https://visas. which must be valid for at least six months beyond your planned of £39 per person. Applications should be made by completing immigration.go.ug/. If you do not wish to apply online directly, date of return travel; however, exceptions may apply. If your an application form and applying by post directly to the Cuban please refer to the information shown for CIBTvisas, for details passport expires earlier, it may still be acceptable but you should Embassy - please visit their website for more details and access on how to obtain the visa via CIBTvisas (charges will be higher). contact your local passport offi ce or the consulate or embassy of to the application form - http://misiones.minrex.gob.cu/en/ the country to be visited for detailed advice. united-kingdom USA - The USA Visa Waiver Programme (VWP) allows most British Citizen passport holders to enter and visit the US without Customers applying for a new passport should allow a minimum Egypt - Single-entry tourist visas for Egypt are included for the need to gain a visa by applying online using Electronic of six weeks for the application to be processed and to renew an holders of British and European Union passports. These will be System for Travel Authorisation (ESTA) in advance. We expired one, three weeks. Lost, stolen and new passports will issued on arrival in Egypt. Holders of British Subject or recommend you apply for this yourself; however for those take a minimum of one week to replace. It is essential that you non-European Union passports, please check with the Egyptian without online facilities we recommend arranging this through check whether you are in possession of a valid passport before Embassy. CIBTvisas (please refer to the information shown for CIBTvisas, you make your holiday booking. Ethiopia - A visa is required and can be obtained on arrival at a for details). Please note that once applied, the cost of the ESTA If your passport is endorsed in any way, you should check cost of US$50 per person. Please also note that all visitors are is non-refundable, as it is valid for a period of two years or the immigration requirements with the relevant embassy or consulate required to have two completely blank pages in their passport validity of the traveller’s passport (whichever is shorter). If you do of the country to be visited. for the entry stamps. not require CIBTvisas to obtain an ESTA on your behalf, you Passport stamps - You should be aware that if your passport India - A visa is required and there are two options available: a must make your own arrangements, as you will not be able to contains previous entry or visa stamps of certain countries you Tourist Electronic Visa (e-visa) or a standard tourist visa (obtained travel without one. Further information on how to complete your may encounter problems when visiting other countries - e.g. a through CIBTvisas). The e-visa is valid for dual entry and for up to ESTA application will be sent with your confi rmation invoice.

290 Call Luxury Trains on 0333 405 0192 to book You must also ensure that you adhere to the passport rules under aircraft may make stops en-route. Where a fl ight is indirect this Accommodation and facilities the VWP. Your passport must contain a machine-readable zone will be advised to you, although airlines do change their Accommodation in hotels is in twin/double bedded rooms, the (MRZ) - identifi ed as the two lines of text as letters, numbers and schedules from time to time. majority of which have private bath/shower and toilet although chevrons (>>>) found at the foot of the photo page. You will also Flights from an airport near you - On a number of our tours, occasionally this will be shower and toilet only. On cruise ships, need to hold an electronic passport (with an integrated chip, where fl ight schedules allow, we offer the option to fl y accommodation is in cabins with shower and toilet only. Please indicated by the biometric symbol on the front). If your passport internationally from your local airport (subject to availability). note that in rainforest, safari and desert locations, currently doesn’t have an integrated chip then it will need to be When taking this option, your fl ight may not arrive at the same accommodation may be in lodges or campsites where standards renewed, as it will no longer be accepted for travel. This information time as the main group, in which case it will be necessary for us may vary and toilet facilities may not be en suite. Please note has been issued for general guidance only; if you have any doubt to arrange a private transfer from the airport to your fi rst hotel that where we provide details of guest room facilities at hotels in about travel to the USA or require any further information, we (and from your last hotel to the airport). our brochures, we cannot guarantee that all rooms will be strongly recommend that you visit the US Embassy website - Making your own fl ight arrangements - Please note that if you equipped with all of these. https://uk.usembassy.gov/ for further information. make your own international fl ight arrangements and join one of Upgraded rooms - Please note that all upgraded rooms are Vietnam - A visa is required for entry into Vietnam, however until our tours in the destination, Titan’s VIP door-to-door travel subject to the hotel’s availability at the time of the request and is 30 June 2021, all British passport holders travelling for tourism or service does not apply. only guaranteed once we have confi rmed this to you. The room business purposes can enter Vietnam for up to a maximum of 15 Special requests - These should be advised at the time of facilities and upgrade descriptions are correct at the time of days without a visa. This is applicable to our ‘Images of Vietnam booking. Although we endeavour to meet special requests, this going to print. with Cambodia and Laos’ and ‘Essential Vietnam and Cambodia’ is dependent upon our suppliers and we cannot guarantee that Quality/Star rating - The hotel ratings we show are aligned with tours. If you are travelling on our ‘Vietnamese Discovery’ tour your requirements will be met. We cannot accept any booking offi cial local ratings, where such a system exists. In countries where you will still need to obtain a visa. If your date of arrival into no offi cial hotel grading system exists we have graded the hotel Vietnam is after 1 July 2021, you will need to apply for a visa. that is conditional upon a special request being met. Requests for extra legroom on aircraft are so frequently requested that it is based on our interpretation of quality, in line with the expectations Zambia - Visitors are required to obtain a visa upon entry - for unlikely to be available. Special meal requests are rarely available of our customers. Local standards do vary considerably and offi cial British Citizens this currently costs US$50 per person for a on short haul fl ights. local ratings should be judged in line with other hotels in the same single-entry visa (subject to change). Payments must be made at country, rather than against UK standards. the point of entry with the exact amount in cash only. Please note Meals Where meals are included, please note that there may be a set Single Rooms - Despite the fact that single rooms carry a travellers on our ‘Tracks of Africa’ tour, will require a double-entry supplement, single accommodation is sometimes not of the same visa at a cost of US$80 per person (subject to change). or table d’hote menu and as part of a group booking included meals are generally eaten together at a designated time. When a size as twin/double accommodation, particularly in Europe due to Zimbabwe - A visa is required and can be obtained on arrival. the age and character of many hotels. Single rooms may not choice of menu is offered, it is possible that you’ll have to make This currently costs US$55 per person. Please ensure you arrive always be in the same area of the hotel as a twin/double, and the your meal selection in advance. with enough US$ cash in small notes, to pay for your visa. single supplement does not necessarily mean a twin/double room Please note that when requesting vegetarian meals or special Health will be provided for single occupancy unless specifi cally stated. dietary requirements, the choice is likely to be limited. The Immunisation requirements can change without notice and Triple Rooms - When booking triple rooms, it should be standard of breakfast in various countries will differ to the inoculations/precautions can be specifi ed as a condition of entry, recognised that a third person is required to either share existing standard set in the UK. An additional charge may be made for or just as an advisable precaution only. We’ll advise you of any beds or an extra bed is placed in the room which can be a fruit juice or hot dishes one may expect in a UK hotel. destinations that stipulate compulsory inoculations as a condition camp-style bed or a sofa bed. The addition of an extra bed can Continental breakfast usually consists of tea/coffee, rolls and jam. of entry. For other immunisations, local conditions are subject to sometimes make accommodation slightly cramped. Rooms with A buffet breakfast usually consists of tea/coffee, a choice of change and we strongly suggest that you consult your GP or one 3 beds may not be available at all hotels. If a bed share is not breads, rolls or croissants, cereals, fruit, cheeses and cold meats. of the specialist vaccination centres for more detailed and appropriate and an additional single room has to be booked, current information at your time of travel. The Department of Fitness requirements/disabilities and medical conditions this will be charged as an extra. Health also offers travellers health advice on www.nathnac.org/ You must let us know if you or anyone in your party suffers from a Swimming Pools - Where a hotel has a swimming pool, the travel/index.htm, www.fi tfortravel.scot.nhs.uk or www.dh.gov.uk/ serious medical condition or disability before a booking is made. period when the pool is available is at the hotelier’s discretion travellers. We strongly recommend that if you’re concerned Titan Travel cannot provide individual assistance with boarding and is often seasonal. This may be affected by weather or about DVT or any other health issue you should consult your GP. coaches or other forms of transport, baggage handling, walking or essential maintenance. These situations are beyond our control. It is essential that you have comprehensive insurance that covers other personal requirements, etc. and customers should be Pre-bookable excursions you for any medical treatment or repatriation costs whilst on tour. confi dent that they can do these tasks unaided. We are happy to give advice and assistance with the choice of your holiday, which For your convenience, our most popular optional excursions Travelling with children are available for you to pre-book and pre-pay prior to your will be dependent upon the nature of any disability. In order to Unless otherwise specifi ed on the tour page, we regret we departure. Please note that the operation of the excursions is ensure your enjoyment of the holiday, we ask all customers to cannot accept bookings for children younger than 12 years on subject to minimum numbers and the operation of some provide full details of any disability or special requirements at the the date of departure as the holidays in this brochure are not excursions is subject to favourable weather conditions. If your time of booking. Some suppliers such as airlines and cruise lines suitable for children. Single parents or other adults travelling with pre-booked excursion is cancelled for operational reasons you may request certifi cation from your GP to confi rm that you are fi t to children (under 18 years) should be aware that some countries will receive a full refund on your return home. require documentary evidence of parental responsibility before travel. We regret that we cannot be held liable for any costs you Noise, development and local functions allowing lone parents to enter the country or, in some cases, may incur as a result. Customers must have their own collapsible There may be redevelopment, expansion, building or road works before permitting the children to leave the country. Further wheelchair to fi t through hotel/cabin doors and must be taking place in the vicinity of your hotel during your holiday, and information on exact requirements can be obtained from the accompanied by a travelling companion who is able to assist them. associated noise can be unavoidable. This may occur without relevant embassy of the country/countries to be visited. Children Measurements of wheelchairs and mobility aids must be given at warning to us. If we know in advance of any impending work that must have their own individual British Citizen passport. the time of booking. Regrettably we cannot accept motorised wheelchairs or mobility aids. could cause you disturbance, we’ll make every effort to inform Tour Managers You’re urged to contact our Sales department for further you as soon as possible. If you do have a complaint at your hotel Where we state ‘Local Tour Manager’ this means that your tour information if you have any diffi culty in walking or mobility problems or indeed for any other service, you must tell your tour manager manager lives or works in the region and will therefore meet you or the hotelier who will try and solve the problem on the spot. on arrival. We may use tour managers in this way in destinations and they’ll be pleased to advise you on the suitability of any Weather conditions & routings where specialist local knowledge can really enhance your particular holiday. Should your travel needs change from the time of Local weather conditions can have an impact on our tours in all experience. We may substitute a UK-based tour manager for a making your booking you must advise us as soon as possible. countries. Likewise, local conditions or road closures may require local tour manager, or vice versa, at any time. Walking us to take alternative routes. In both circumstances, this may Due to the historic nature and layout of some towns together VIP door-to-door travel service result in us being unable to visit a region or sight normally with current transport regulations, access to hotels and places If included in your holiday, you’ll be advised of your pick up time included in the itinerary. with your Final Itinerary. On rare occasions, for operational visited, may be limited by coach particularly in Europe. Hotels Holiday duration reasons, we may have to amend these times and reserve the may also be located in hilly terrain. Customers are advised that a The duration of holidays is described in the number of days and right to do so. However we’ll always endeavour to provide at signifi cant amount of walking at a steady pace may be involved. in all cases includes the day of departure from the UK and the least fi ve days’ notice. Many of the places visited are extremely old and there are often cobbled streets, uneven steps and terraces. It is important that day of arrival back in the UK. VIP door-to-door travel service you take extra care when walking and wear appropriate footwear. National and local holidays If included in your holiday, you will be advised of your pick up During local and national holidays, certain facilities and museums time with your Final Itinerary. On rare occasions, for operational Rail travel may not be available. reasons, we may have to amend these times and reserve the Please note that our holidays featuring rail travel are not suitable right to do so. However we will always endeavour to provide at for wheelchair users, those with walking diffi culties or signifi cant Safety least fi ve days’ notice. health problems. Luggage handling at train stations is generally Your safety and security is our fi rst consideration. In the event of not included and, unfortunately, porters and trolleys may not Baggage the Foreign Offi ce advising against travel to a certain country, we always be readily available. You should, therefore, be aware that would act on this advice. However, we do recommend that you Please note: If your holiday includes Titan’s VIP door-to-door you’re responsible for your own luggage and will be required to check Foreign Offi ce Travel Advice before you make a booking, travel service, only one suitcase and one standard piece of hand carry your own luggage to and from the station entrance to the this can be found on the Internet at www.fco.gov.uk/travel. luggage per person will be allowed. However, more luggage trains. We therefore recommend trolley suitcases with a retractable Although we take every precaution in looking after you on tour, space is made available if you’re travelling on a cruise holiday, handle and built in wheels. We cannot guarantee that your choice the responsibility for your personal safety and welfare and the where your cruise vessel sails from a UK port. This is not applicable of seat will be available or that seats together can always be care of your possessions is obviously the same as that which you if you have a UK domestic fl ight as part of your itinerary, due to obtained. Customers on overnight services should note that exercise whilst at home. Extra care should be taken when walking airline restrictions. Your suitcase should conform to the following accommodation is compact; twin berths are usually bunk beds. around cities, especially at night, and we recommend you stay in approximate dimensions: Height 58cm (23”), Length 73cm (29”), well lit, populated areas. It is also wise to avoid carrying Width 25cm (10”). Safety requirements dictate that suitcases may Coaches valuables or wearing expensive jewellery. only be stored in the luggage compartment of our vehicles. We The type and size of coach allocated, will be appropriate to the are unable to accommodate any oversized pieces of luggage. group size. Overseas standards Titan Travel reserves the right to decline carriage and must advise Although we do try to provide coaches with toilets on board It is important to remember that, in certain countries, standards are customers travelling with excess baggage that, should separate or wherever possible, we regret that this facility cannot be often quite different from those we are accustomed to. Restaurants additional transport arrangements be necessary, these will be at guaranteed. It’s also possible that, in certain parts of the world, and hotel services are often quite different, roads are often little their own expense. To avoid any problems with our transport the toilet may have to remain locked at the discretion of the more than bumpy tracks and poverty is ever-present. Energy arrangements, possible delay to your journey and inconvenience driver where disposal points are not easily accessible. Regular conservation measures may mean that hotels are obliged to limit to your fellow travellers, please ensure that these baggage stops are made on every tour for the comfort of all on board. services such as air conditioning, water and electricity. The legal and allowance conditions are adhered to. If your holiday does not Please note single travellers are likely to be seated alongside safety requirements of some countries are of a lower standard than entail using Titan’s VIP door-to-door travel service then the another single traveller. the UK. These facts are readily recognised by seasoned travellers applicable airline baggage allowances apply as stated on your and are often well explained in good travel guides. Legal requirements regarding the use of seat belts on coaches vary Final Itinerary. Please refer to your Final Itinerary as certain tours from country to country. We believe Health and Safety is paramount Privacy and data may have luggage restrictions. and so we will not use any seat that does not have another directly We want all our customers to enjoy completely successful Flights in front of it, unless a seat belt is fi tted. The Tour Manager will holidays. However, anyone with a medical condition or disability Seating - Although every effort is made to secure seating on continue to implement the system of seat rotation however; this or a dietary/religious requirement must be aware that the aircraft to satisfy requests, we cannot guarantee that your may exclude certain seats where seatbelts are not fi tted. information supplied to us will be passed to other companies and persons who supply the various parts of our travel choice of seats will be available or that seats together can Wi-Fi on board coaches is only suitable for light internet arrangements. The suppliers may, depending upon your choice always be obtained. browsing, may have a restriction on the total number of users at of holiday, be based outside the European Economic Area where Onboard meals - On short haul fl ights, airlines offer minimal or one time, and availability may vary as connections are controls on data protection may not be as stringent as in the UK. no complimentary snacks or refreshments. dependent upon the local signal strength of mobile networks. We will not, however, pass this information to any party that is Direct fl ights - Where the term ’direct fl ight’ is applied, this The service may also not be fi tted to transfer coaches or those not responsible for your travel arrangements. refers to a fl ight involving no change of aircraft; however the used for local services.

Call Luxury Trains on 0333 405 0192 to book 291 for a specifi ed time period. Please note some holidays may require an additional or higher non-refundable deposit. These exceptions will be advised at the time of the booking. Booking conditions Refunds: If you are entitled to any refund(s) relating to your booking, this will go to the lead passenger who made the booking, usually by the same payment method that was used to pay us. In the case of card payment, refund(s) will be made to the appropriate card account(s). Your contract is with Titan Travel, a trading name of ST&H Limited (‘Titan’ or ‘we’ or ‘our’ or ‘us’). We set out below an Any fees incurred when making a payment will not be refunded unless explanation of the conditions that apply when you book a holiday with us. It is important that you read these we cause the cancellation. No refund is available after your departure conditions together with the holiday and cruise information in our brochure, as they not only defi ne our obligations to date if you attend part of the holiday only, or vary or extend the holiday arrangements. you but also impose some important commitments upon you. If any part of these booking conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity will not affect the 7. If you change your booking. If, after our confi rmation invoice has been issued, you wish to change other provisions which shall remain in full force and effect. your travel arrangements in any way, for example, your chosen departure date or accommodation, we will do our utmost to make these changes 1. Your holiday contract absorb, and you will not be charged for, any increase equivalent but it may not always be possible. Any request for changes to be made When you make a booking you guarantee that you have the authority to 2% of the price of your travel arrangements, which excludes any must be from the person who made the booking or your travel agent. to accept, and do accept on behalf of your party, the terms of these amendment charges. You may be charged for the amount over and You will be asked to pay an administration charge of £25 per person, and booking conditions. A contract will exist as soon as we issue our above that. If this results in an increase equivalent to more than 8% any further cost we may incur in making this alteration. You should be confi rmation invoice. It is your responsibility to provide accurate of the price of your travel arrangements, you will have the option of aware that these costs could increase the closer to the departure date details at the time of booking, including ensuring passenger details accepting a change to another holiday if we are able to offer one that changes are made and you should therefore contact us as soon as exactly match passport details. It is also your responsibility to check (we will refund any price difference if the alternative is of a lower value), possible. Note: Certain travel arrangements (for example, fl ights with that the information on the confi rmation invoice and ATOL Certifi cate or cancelling and receiving a full refund of all monies paid, except for low-cost airlines) may not be changeable after a reservation has been (if relevant) is correct and includes details of everything you have any amendment charges. Should you decide to cancel you must do so made and any alteration request could incur a cancellation charge of up booked (including fl ights, hotels and other services). If any of the within the time period shown on your fi nal invoice. to 100% of that part of the arrangements. passenger or holiday details on the confi rmation invoice or ATOL Should the price of your holiday go down due to the cost changes Transferring your booking: You can transfer your booking to another Certifi cate (if relevant) are incorrect or incomplete, you must notify mentioned above, then any refund due will be paid to you. We will person, who satisfi es all the conditions that apply to this booking, by us immediately. We will pass on any additional charges incurred as a deduct from this refund our administrative expenses incurred. Please giving us notice in writing at least 7 days before departure. Both you result of any details not being correct. We reserve the right to refuse note that travel arrangements are not always purchased in local and the new traveller are responsible for paying all costs we incur in to accept and/or not proceed with any booking at any time at our sole currency and some apparent changes have no impact on the price making the transfer. discretion. This contract is governed by English law and the jurisdiction of your travel due to contractual and other protection in place. 8. If you cancel your holiday of the English courts. You may however choose the law and jurisdiction Titan reserves the right not to be legally bound in the case of incorrect You, or any member of your party, may cancel your travel arrangements at of Scotland or Northern Ireland if you live there and wish to do so. pricing and acknowledgement of such an error does not mean any time. Notifi cation from the person who made the booking or your A complaint may be referred to arbitration - see section 11. acceptance of it. travel agent must be received at our offi ces and the cancellation will be 2. Your financial protection and peace of mind Local taxes: Please note that local taxes are not included within the effective from the date it is received at our offi ces. Since we incur costs We provide full fi nancial protection for our package holidays. holiday package price and where necessary these will need to be in cancelling your travel arrangements, you will have to pay cancellation 2.1. For fl ight-based holidays this is through our Air Travel Organiser’s paid locally by you. charges as per the table at the end of these booking conditions, or as Licence number 0308 issued by the CAA of 45-59 Kingsway London Optional ad hoc services: We provide you with the option to advised by your sales consultant (see also the exception below). Please WC2B 6TE, www.caa.co.uk, telephone 0333 103 6350, email claims@ specifi cally request extras which are in addition to or adaptions of note that any additional or higher non-refundable deposits paid will be caa.co.uk. When you buy an ATOL protected fl ight or fl ight inclusive our standard packages. Prices for optional ad hoc services such as included in the cancellation charges set out in the table at the end of holiday from us you will receive an ATOL Certifi cate. This lists what extensions, extra accommodation, upgrades and domestic fl ights these booking conditions or advised by your sales consultant. Should is fi nancially protected, where you can get information on what this (‘ad hoc’ services) can vary depending on when you book. Please note cancellation occur before your balance due date, the cancellation charge means for you and who to contact if things go wrong. We will provide that adding an ad hoc service may result in additional non-refundable will, therefore, be loss of deposit plus any additional and/or higher you with the services listed on the ATOL Certifi cate (or a suitable charges to our standard packages due to changes in fl ight dates, non-refundable deposit paid. You can cancel your booking without paying alternative). In some cases, where we aren’t able to do so for reasons changes to our standard allocated accommodation periods and cancellation charges if the performance of your package, or the carriage of insolvency, an alternative ATOL holder may provide you with the additional costs passed to us from third party suppliers. You will be of passengers to your destination, is signifi cantly affected by Unavoidable services you have bought or a suitable alternative (at no extra cost to notifi ed of the total price of your holiday prior to booking, along with and Extraordinary Circumstances. Unavoidable and Extraordinary you). You agree to accept that in those circumstances the alternative any additional or higher non-refundable deposit amount payable. Circumstances means a situation that is, in our opinion, beyond our control, the consequences of which could not have been avoided even if ATOL holder will perform those obligations and you agree to pay any Please note that where a fl ight upgrade has been booked and there is money outstanding to be paid by you under your contract to that all reasonable measures had been taken. Examples include, but are not a change of airline prior to your departure date it may not be possible limited to, war, threat of war, riots, civil strife, terrorist activity, Government alternative ATOL holder. However, you also agree that in some cases to offer an equivalent upgrade or there may be an additional cost it will not be possible to appoint an alternative ATOL holder, in which action or restraint, industrial disputes, natural or nuclear disasters, fi re, low payable (we will refund you the difference if the upgrade with the or high water levels, adverse weather conditions including hurricanes, case you will be entitled to make a claim under the ATOL scheme new airline is of a lower value). In this situation, we will offer you the (or your credit card issuer where applicable). epidemics, health risks, unavoidable technical problems with transport, opportunity to revert to economy class and refund you the cost of the damage and accidents from machinery or engines and closed or If we are unable to provide the services listed (or a suitable alternative, upgrade, pay any additional costs for the equivalent upgrade or cancel congested airports. In such circumstances, we will arrange for your through an alternative ATOL holder or otherwise) for reasons of with a full refund of all monies paid. Compensation will not be payable. booking to be terminated and for you to receive a full refund. We will insolvency, the Trustees of the Air Travel Trust may make a payment to 4. Seamless travel from door to tour. observe advice provided by the UK Foreign & Commonwealth Offi ce. (or confer a benefi t on) you under the ATOL scheme. You agree that in VIP door-to-door travel service: The majority of Titan’s VIP return for such a payment or benefi t you assign absolutely to those Notes: door-to-door transfers are not exclusive to one booking. Journeys may Trustees any claims which you have or may have arising out of or relating (i) If the reason for your cancellation is covered under the terms of be undertaken via additional addresses and may involve a change of to the non-provision of the services, including any claim against us, the your insurance policy, you may be able to reclaim these charges. vehicle. For journeys of less than 100 miles, we may deviate from your travel agent (or your credit card issuer where applicable). You also agree direct route by up to 30 minutes. For journeys over 100 miles, we may (ii) If one person sharing a twin/double or triple room or cabin should that any such claims may be re-assigned to another body, if that other deviate from your direct route by up to 60 minutes. VIP door-to-door cancel, the remaining participants would then be required to pay body has paid sums you have claimed under the ATOL scheme. transfers are available within mainland UK only. In the Scottish Islands the relevant single supplement or forfeit the triple reduction. 2.2. When you buy a package holiday that doesn’t include a fl ight, and Sark where vehicle access is restricted, we invite guests to 9. If we change your booking protection is provided by way of a bond held by ABTA – The Travel nominate a mainland address for their pick-up. At busy times We plan the holiday arrangements many months in advance and, Association of 30 Park Street London SE1 9EQ, www.abta.com, of the year, we supplement this service with carefully although unlikely, we may need to make changes. It is a term of your telephone 0203 758 8779, email [email protected]. selected, private chauffeur driven vehicles which offer the booking that we are able to make changes to any aspect of your For further information, please see www.abta.com. same standard transfers. booking. If the change is insignifi cant, we will ensure that you are Calls from UK landlines cost the standard rate, but from mobiles may Airport meet-and-greet service: Not available on some Uniworld river notifi ed about it. Examples of insignifi cant changes include, but are be higher. Check with your network provider. cruises and departures from some UK regional airports. not limited to, changes to airline carriers; changes to aircraft type; alterations of your onward/return fl ights which do not result in a change Please note that items not purchased through ST&H Limited will Fly from an airport near you: Local fl ights are subject to schedules to date of departure; change of accommodation to another of the same not be protected. and availability. Applicable supplements will be quoted once fl ight or higher standard; fl ights becoming indirect; closure of hotel facilities ST&H Limited is also licensed by the Irish Commission for Aviation schedules become available, which may be after your initial booking for improvement; building works; changes to advertised amenities; Regulation (Licence No. T. A. 0598) to carry on business in the date. Additional or higher non-refundable deposits may be payable for changes to itineraries; changes to included and optional excursions Republic of Ireland as a travel agent. fl ights with low-cost airlines. Due to differing fl ight schedules, we may and entertainment. Please note we will not pay compensation or offer arrange a separate or private transfer from the airport to your fi rst hotel 3. Your holiday price alternative options if we make an insignifi cant change. (and from your last hotel to the airport). The Titan Price Promise: It is a Titan principle that the earlier you If we have to signifi cantly alter any of the main characteristics of the book, the lower the price you pay. Our holiday price promise provides Connecting fl ights to London: Connecting fl ights are subject to travel services that make up your holiday package, you will have the complete peace of mind and means that if we subsequently reduce schedules and availability. Applicable supplements will be quoted rights set out below. the price of your holiday to below what you have already paid once fl ight schedules become available, which may be after your initial 9.1. We will contact you and you will have the choice of accepting the (after any discounts have been applied), we will contact you to refund booking date. Additional or higher non-refundable deposits may be change or having a refund of all monies paid. You can also accept an the difference. This guarantee applies to tour prices only (excluding payable for fl ights with low-cost airlines. Due to differing fl ight alternative holiday, where we offer one. If the alternative holiday is of a holidays which incorporate cruises with Cruise and Maritime Voyages, schedules, overnight accommodation may be required at an additional lower value, we will refund any price difference. If the alternative holiday and any selected loyalty rewards we may offer to past travellers from cost. It is not possible to transfer customers from Scotland to London is of a higher value, you will be required to pay the additional amount. time to time) and does not include ad hoc or optional services such airports by road, therefore connecting fl ights will be required. We will tell you the procedure for making your choice. Please read any as airline upgrades, holiday additions, extended stays or regional Transfers to the airport, seaport or any other place of departure within notifi cation of changes carefully and respond promptly as if you do not connecting fl ights. Occasionally, we may promote selected special the UK, where included in the price of your holiday, are a respond to us within the timescale given your booking may be cancelled. offer holidays which are excluded from the Titan Price Promise, but in free-of-charge service. such cases this will be made clear in the terms and conditions attached 9.2. If you choose to accept a refund, we will pay compensation as 5. Guaranteed Departures to such offers. The Titan Price Promise applies as long as the per the table at the end of these booking conditions except where We guarantee that your holiday will not be cancelled due to a minimum discounted holiday is exactly the same package offered under exactly the signifi cant change is due to Unavoidable and Extraordinary number of customers not being reached. See section 10 for information the same terms of sale (which means the full terms that apply to your Circumstances. This standard payment will not affect your statutory relating to cancellation for any other reason. If there is a low number of holiday contract, including your cabin grade and whether your cabin or other legal rights. customers booked on the holiday which you have booked, we will inform is allocated at the time of booking or at embarkation). In calculating Examples of signifi cant changes include, but are not limited to, a you or your travel agent in advance of your balance due date, together any possible saving due, we’ll take into consideration all offers and signifi cant change of resort or holiday duration, where your stay is with details of any adjustments we consider necessary to suit a smaller discounts that were applied at the time of booking and compare the for 3 nights or more; a change of accommodation to that of a lower group. You will have the choice of: continuing with the holiday as planned; overall price that you’ve been charged with the current price. category for 3 nights or more; a change in departure date; a change changing to an alternative date for the same holiday at no additional cost Price: Holiday prices can be infl uenced by taxes such as air passenger of departure airport (except between London airports, between (and we will refund any price difference if the alternative date costs less); Birmingham and East Midlands airports, between Sheffi eld, Doncaster, duty, aircraft insurance, security, fuel and other associated costs, as well or cancelling and receiving a full refund of all monies paid. as exchange rates, suppliers’ costs and economic trends. The prices Manchester and Leeds Bradford airports, or between Liverpool and shown in our brochures are based on current charges and costs, but 6. Paying for your holiday Manchester or between airports in Scotland) or your cruise being they may go up or down. We reserve the right to alter the price of any Unless specifi ed otherwise, when you make your booking, you must cancelled by the cruise company or shipping line. holiday in our brochures, introduce supplements or correct pricing pay a deposit amount per person of £195.00. Please note some Please note that we do not accept any responsibility or liability for any errors, and will notify you of the current price prior to any booking - holidays and fl ights with low-cost airlines may require an additional or consequential loss or expenses you may incur from arrangements you please call us or visit our website for the most up-to-date prices. higher non-refundable deposit. You will be advised of any additional have made with any other party or parties. or higher non-refundable deposits at the time of booking. After you’ve made a booking, we can only change your holiday price 10. If we cancel your holiday in very limited circumstances relating to the United Kingdom’s decision The balance of the price of your travel arrangements must be paid We reserve the right to cancel your booking. We will not cancel after to leave the European Union. In any event, we guarantee that there at least 75 days before your departure date, or as advised at the time the balance due date, except for Unavoidable and Extraordinary will be no change to the price within 20 days before the date of your of booking and stated on our confi rmation invoice. Unless you are Circumstances or a failure by you to pay the fi nal balance. If your departure (unless you amend your booking). We can only increase the otherwise advised, bookings made after the balance due date holiday is cancelled (for reasons other than a failure by you to pay the price of your holiday if there has been a change in the cost of the (as set out above) must be paid in full at the time of booking and fi nal balance) you can either have a full refund of all monies paid or, carriage of passengers resulting from changes to the cost of fuel or we cannot confi rm your booking until full payment is received. If the where available, accept an offer of alternative comparable travel other power sources, the level of taxes or fees imposed by third parties deposit and/or balance is not paid in time, we reserve the right to arrangements. If the alternative holiday is of a lower value, we will including tourist taxes, landing taxes or embarkation or disembarkation cancel your travel arrangements. If the balance is not paid in time, refund any price difference. If the alternative holiday is of a higher fees at ports and airports or exchange rates, each as a result of the we shall retain your deposit. value, you will be required to pay the additional amount. In the event a United Kingdom’s decision to leave the European Union. We will also Low deposit offers: Occasionally, we may promote low deposit offers refund is paid to you, we will pay compensation as per the table at the

292 end of these booking conditions except where the cancellation is due (iii) You are responsible for the carriage and care of your luggage departure. If you do not inform us of such matters as set out above, to Unavoidable and Extraordinary Circumstances. This standard throughout your holiday except for such times as it may be in we will not be liable if a transport provider refuses to accept you or payment will not affect your statutory or other legal rights. the hands of an airline; where in such circumstances the airline’s any member of your party as a passenger. Please note that we do not accept any responsibility or liability for any specifi c terms and conditions relating to the carriage of For cruises, women who are up to 24 weeks pregnant by the end of the consequential loss or expenses you may incur from arrangements you baggage will apply. Please ensure that your luggage is loaded holiday are required to provide a medical certifi cate of fi tness to travel. have made with any other party or parties. on to all transport and be careful to take the correct luggage We cannot carry passengers who will be 24 weeks or more pregnant with you when you leave any mode of transport. at the end of the holiday. We reserve the right to request a medical 11. ABTA (iv) You must comply with the terms and conditions of the third party certifi cate at any stage of pregnancy and to refuse travel if we and/or We are a Member of ABTA, membership number Y174X. We are suppliers of any travel services that form part of the package. the Master of the ship are not satisfi ed that you will be safe during your obliged to maintain a high standard of service to you by ABTA’s Code Failure by you to observe such terms and conditions which are holiday. The doctors aboard the ships (if any) may not be qualifi ed to of Conduct. We can also offer you ABTA’s scheme for the resolution incorporated into this contract and available upon request may deliver babies on board, or to offer pre or postnatal treatment, and no of disputes which is approved by the Chartered Trading Standards affect any compensation or liability we may have towards you. responsibility is accepted by Titan in respect of the ability to provide Institute. If we can’t resolve your complaint, go to www.abta.com to use such services or equipment. ABTA’s simple procedure. Further information on the Code and ABTA’s 16. Mobility and Assistance. assistance in resolving disputes can be found on www.abta.com. The cruise ships we use have a limited number of cabins adapted for use For air travel, you are subject to the terms and conditions of your airline, who will have its own policies. Please let us know if you are You can also access the European Commission Online Dispute (ODR) by those with restricted mobility and are limited as to the number of pregnant or become pregnant prior to departure. Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR disabled passengers or passengers with reduced mobility that they can platform is a means of notifying us of your complaint; it will not carry. We reserve the right to refuse the carriage of any person if carrying 19. Insurance determine how your complaint should be resolved. such a passenger would breach any applicable safety requirement or You must be adequately insured for all ocean cruises and holidays law. We also reserve the right to refuse carriage if the design of the outside mainland Britain to cover all contingencies such as medical 12. If you have a complaint vessel and/or the port infrastructure and equipment would make expenses, repatriation and baggage cover. We advise that you arrange We are proud of our high reputation for customer satisfaction and carriage unsafe or not operationally feasible. We reserve the right to adequate insurance cover as soon as possible. For your peace of mind, strive to reach amicable settlement of the small number of complaints require that a disabled passenger or a person of reduced mobility is please ensure that your policy includes cancellation cover for the total we receive. If you have a complaint about any of the services included accompanied by another fare paying person capable of providing cost of your holiday and that you are adequately insured for all your in your holiday, you must inform our representative or locally appointed assistance to ensure compliance with any applicable safety requirement needs, including medical emergencies. Please also make sure your agent or hotel director without undue delay who will endeavour to put or law or if the design of the vessel and/or the port infrastructure and insurance is valid from the time of booking until your return from holiday. things right. If your complaint is not resolved locally, please follow this equipment means that a disabled passenger or person of reduced While on holiday, should you choose to take part in any activity which up within 28 days of your return home by writing to our Customer mobility cannot be carried in a safe or operationally feasible manner can be deemed as being of a hazardous nature (for example, hang Service Department at Titan Travel, Titan House, Crossoak Lane, without the assistance of another person. Please note that personal daily gliding, hot air ballooning, white-water rafting, etc.), it is essential to Redhill, Surrey, RH1 5EX giving your booking reference and all other care cannot be provided by any member of the ship’s staff. ensure that cover is provided under the terms of your travel insurance. relevant information. This will assist us to quickly identify your concerns Please advise us at the time of booking if you or any member of your If you are in doubt, you should contact your insurer. The organisers of and speed up our response to you. party has reduced mobility, requires a specially adapted cabin or would some adventure activities that you may choose to take part in whilst on If you fail to follow the requirement to report your complaint in resort, require assistance in an emergency, or as soon as possible before holiday may request that you to sign a waiver of their liability for risks we will have been deprived of the opportunity to investigate and departure should there be a change in circumstances. This is essential involved. We must draw your attention to the fact that by signing such a rectify it and this may affect your rights under this booking. for travel by sea or inland waterways, as a risk assessment may need to document you may well lose any rights to claim for damages in respect Please also see section 11 above on ABTA. be carried out prior to your departure. If you do not inform us of such a of death, injury, or loss of or damage to property even if negligence on 13. Additional assistance condition, we will not be liable if an airline or cruise line refuses to the part of the activity organiser is proven to have occurred. If you’re in diffi culty whilst on holiday and ask us to help we will provide accept you or any member of your party as a passenger. In the same 20. Data Protection appropriate assistance, in particular by providing information on health respect, for land-based holidays we need to be made aware of any Any personal data that you provide will be held securely and for the services, local authorities and consular assistance; and helping you to special requirements that may affect your holiday as our purpose you have provided it, in accordance with data protection fi nd alternative arrangements and any necessary phone calls/emails. representatives will only be able to provide support in an emergency. legislation. We may need to disclose personal data to a third party You must pay any costs we incur, if the diffi culty is your fault. Under European law, if you are disabled or have diffi culty moving including countries outside the European Economic Area (EEA) for the around, you can receive assistance when you fl y. This free service is 14. Our liability to you purpose of providing your holiday. In addition, your data may be disclosed available to anyone with mobility problems, for example, because of to regulatory bodies or public authorities such as customs or immigration We are responsible for the proper performance of all travel services your disability, age or a temporary injury. To take full advantage of the for the purposes of monitoring and/or enforcing compliance with any included in this package. You must inform us without undue delay of service you need to book at least 48 hours in advance of your fl ight. regulatory rules/codes; and it may be used for marketing, offering any failure to perform or improper performance of the travel services Please contact us as soon as possible prior to your departure. Please renewals, research and statistical purposes and crime prevention. included in this package. If any of the travel services included in your note that we reserve the right at any time to ask passengers to package are not performed in accordance with the contract, or are Where Titan has obtained your permission to do so, they will also produce medical evidence of their fi tness to travel (including contact you by post, telephone, email or other means to tell you about improperly performed, by us or the travel service suppliers, and this submission of a medical certifi cate certifying suitability of the holiday). has affected the enjoyment of your travel arrangements, you may be offers, products and services that may be of interest to you. At any entitled to an appropriate price reduction or compensation or both. 17. Holiday Information time, you can opt out of receiving such information, revise the products We will not be liable where any failure to perform or improper Delays: If you are delayed at point of departure, we will do our best you would like to hear about or change the method they use to performance of the travel services is due to: you or any member to arrange meals plus accommodation on overnight delays. communicate with you. You can update these preferences by calling of your party; or a third party unconnected with the provision of the Any optional activities (for example, excursions, entertainment, activities, 0800 988 5811. For further information about how Titan uses your travel services in the package and is unforeseeable or unavoidable; amenities, other tours,) meals or other purchases (‘Optional Extras’) that personal information, please visit www.titantravel.co.uk/more- or Unavoidable and Extraordinary Circumstances. Except in cases you may choose to book or pay for whilst you are on holidays are not information/privacy-statement or contact the Saga Group Data Protection Offi cer by email: [email protected] or post: The involving death, injury or illness, the liability of Titan and any company part of your package holiday provided by us. For all Optional Extras, Saga Building, Enbrook Park, Sandgate, Folkestone, Kent CT20 3SE. within the group of companies which Titan is part of (including its your contract will be with the operator/supplier of the Optional Extra employees, agents and subcontractors) shall be limited to a maximum and not with us. We are not responsible for the provision of the Optional Where you provide information about another person, we accept it on the of three times the cost of your travel arrangements. Our liability will Extra or for anything that happens during the course of its provision by basis that you have their permission to give us access to their personal also be limited in accordance with and/or in an identical manner to: the operator/supplier. We cannot guarantee that the Optional Extras will data (including any sensitive personal data) and that you have told them be available during your holiday and they will only operate if a suffi cient who we are and what we will use their data for, as set out above. (a) the contractual terms of the companies that provide the travel number of people wish to take part. Optional Extras are sold subject to services that make up your package. These terms are Note: We are committed to the ongoing training of our staff and this the laws and the exclusive jurisdiction of the courts of the country or incorporated into this booking; and may involve the recording of telephone conversations. state where purchased. We have included them in brochures and on the (b) any relevant international convention, for example the Montreal website to illustrate your choice, not as a recommendation to take part. 21. Advance Registrations Convention in respect of travel by air, the Athens Convention in Tour managers and local representatives are instructed not to act as You are able to secure your place on your desired holiday before respect of travel by sea, the Berne Convention in respect of travel agents in booking any alternative activities other than those approved the general release date with a refundable deposit of £50 per person. by rail and the Paris Convention in respect of the provision of by us. Any assistance they may offer at your request does not imply that As soon as we are able to fi nalise your holiday plans, we will contact accommodation, which limit the amount of and conditions under they have acted as an agent or that these activities have been approved you to provide all the necessary details and collect any additional which compensation can be claimed for death, injury, delay to and offered for sale by us. deposit. A contract will exist as soon as we issue our confi rmation invoice. Should you decide against travelling on this holiday prior to passengers and loss, damage and delay to luggage. We are to be Actual seat numbers on fl ights booked by us cannot be guaranteed as regarded as having all benefi t of any limitation of the extent of or receiving our confi rmation invoice or if we are unable to confi rm your there may be changes for airline operational, safety or security reasons. chosen holiday, your deposit is fully refundable. the conditions under which compensation is to be paid under these However, the airline will where possible re-accommodate your seats or any conventions. Copies of the travel service contractual terms together and match your seating preferences. Where this is not 22. Travel Agents or the international conventions shall be provided on request. possible, we will refund any applicable seating charges paid to us When you buy a fl ight-based holiday, all monies you pay to the travel Under EU law (Regulation 261/2004), you have rights in some for the fl ights affected. agent are held by them on behalf and for the benefi t of the Trustees of circumstances to refunds and/or compensation from your airline We will advise you with your holiday confi rmation of any vaccinations the Air Travel Trust at all times. This is subject to the agent’s obligation in cases of denied boarding, cancellation or delay to fl ights. that are required as a condition of entry to the country(ies) that you are to pay it to us for so long as we do not fail. If we fail, any money held Full details will be publicised at EU airports and available from visiting. We recommend that you consult your doctor at least 12 weeks at that time by the agent, or subsequently accepted from you by them, airlines. If you are unhappy with your airline’s response you may before departure, and they will advise you about any other is and continues to be held on behalf of and for the benefi t of the complain to the Civil Aviation Authority (Telephone 020 7453 6888 vaccinations required. You may wish to refer to government health Trustees of the Air Travel Trust without any obligation to pay that or visit www.caa.co.uk/passengers). Please note that reimbursement advice for your destination at fco.gov.uk/en/travel-and-living-abroad/ money to us. When you buy a holiday not including a fl ight, all monies in such cases will not automatically entitle you to a refund of your traveladvice-by-country/ or call the 24-hour phone line 0845 850 2829 you pay to the travel agent are held by them on our behalf at all times. holiday cost from us. Your right to a refund and/or compensation – calls cost 4p per minute with BT; other network prices may vary. 23. Brexit from us is set out in these booking conditions. If any payments to EU Banned Carriers List: In accordance with EU Directive (EC) no. Please be aware that some travel services could be affected as a you are due from us, any payment made to you by the airline or result of the United Kingdom’s decision to leave the European Union. any other service provider will be deducted. You agree to assign to 2111/2005, Article 9, we are required to bring to your attention the existence of a ‘Community List’ which contains details of air Examples of this could include the inability of airlines to operate fl ights Titan any rights that you may have against a third party or person (including the loss or restriction of rights in respect of transit, air traffi c which have caused or contributed to our legal liability to you or carriers that are subject to an operating ban within the EU Community. The Community list is available for inspection at: or entry into an airspace), an unavailability of some fl ight routes, which result in us incurring costs on your behalf. You agree that you https://ec.europa.eu/transport/modes/air/safety/air-ban. changes to the visa requirements of British citizens and limited will provide us and/or our insurers, with all reasonable assistance to or no access to certain airports and ports. If we become aware of pursue a claim against any third party or person. The Foreign and Commonwealth Offi ce provides up-to-date advice and safety information for British nationals travelling abroad. For the any confi rmed bookings that will be affected, we will let customers If it is impossible to ensure your return as scheduled due to latest travel advice from the Foreign and Commonwealth Offi ce, know as soon as possible. However, as this situation is extraordinary Unavoidable and Extraordinary Circumstances, we will bear the cost of please visit fco.gov.uk/foreign-travel-advice. and outside of our control, we would treat any such changes or necessary accommodation, if possible of equivalent category, for a cancellations as being due to Unavoidable and Extraordinary maximum of three nights. The limit doesn’t apply to persons with 18. Medical Information Circumstances. Please note that we do not accept any responsibility reduced mobility and any person accompanying them, pregnant You are responsible for ensuring that you declare any existing medical or liability for any consequential loss or expenses customers may incur women and unaccompanied minors, or persons in need of specifi c conditions, disabilities or mobility restrictions affecting you or a in these circumstances. We strongly encourage customers to take medical assistance, provided that you notifi ed us of these needs at member of your party which may require assistance before you book out travel insurance to cover consequential losses and expenses. least 48 hours before the start of your holiday. Note: this entire section your holiday or, if newly diagnosed after booking, immediately after 14 does not apply to any separate contracts that you may enter into diagnosis and no later than 48 hours before departure. If there is a change in your medical condition (or that of a member of your party) Titan Travel is a trading name of ST&H Limited (registration no. 2174052). whilst on holiday (for example, for excursions, entertainment, ST&H Limited is a subsidiary of ST&H Group Limited (registration no. amenities, activities, other tours, meals and other purchases). or you (or a member of your party) develop a new medical condition, please call us as soon as possible. This is essential for all bookings. 0720588). Both companies are registered in England and Wales. 15. Your responsibilities For travel by sea or inland waterways, a risk assessment may need to Registered offi ce: Enbrook Park, Sandgate, Folkestone, Kent CT20 3SE. (i) Your specifi c passport and visa requirements, and other be carried out to confi rm if your carriage is possible prior to your Telephone: 01293 422496. Email: [email protected]. immigration requirements are your responsibility and you should confi rm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot Period before departure within which notice Compensation If we cancel your If you cancel your travel because you have not complied with any passport, of cancellation or signi cant change is if we make a holiday amount you holiday amount of visa or immigration requirements. received by us or noti ed to you. signi cant change will receive from us. cancellation charge. (ii) You are responsible for the behaviour of yourself and your party. We reserve the right to refuse or cancel your booking or to 75 days or more £Nil Deposit only Deposit only remove you or a member of your party from any tour or holiday 74 - 43 days £15 100% of holiday price + £15 50% of holiday price if, in our view, your demeanour or behaviour, or that of a member of your party, is disruptive, dangerous, antisocial or annoying to 42 - 29 days £30 100% of holiday price + £30 75% of holiday price other people. In such an event, no compensation or refund will 28 - 15 days £45 100% of holiday price + £45 90% of holiday price be payable and you will be liable to pay any additional expenses reasonably incurred in arranging the curtailment. 14 - day of departure or after £50 100% of holiday price + £50 100% of holiday price

Published: December 2019 293