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Console Basics Console Basics VMware Workspace ONE UEM Console Basics You can find the most up-to-date technical documentation on the VMware website at: https://docs.vmware.com/ VMware, Inc. 3401 Hillview Ave. Palo Alto, CA 94304 www.vmware.com © Copyright 2021 VMware, Inc. All rights reserved. Copyright and trademark information. VMware, Inc. 2 Contents 1 Working in the UEM Console 5 2 Logging In to the Console 11 3 Using the Getting Started Wizard 21 4 Main Menu 24 5 APNs Certificates 26 6 Assignment Groups 29 Organization Groups 31 Override Versus Inherit Setting for Organization Groups 39 Reasons You Should Not Enroll Devices in Global 40 Smart Groups 41 Create a Smart Group 44 Exclude Groups in Profiles and Policies 47 User Groups 48 Admin Groups 56 View Assignments 59 7 Configurations 60 8 Console Monitor 62 9 Console Notifications 65 10 Event Logs 69 11 Freestyle Orchestrator 72 12 Other Enterprise Systems for Integration 73 13 Role-Based Access 75 Default and Custom Roles 75 User Roles 78 Admin Roles 80 VMware, Inc. 3 Console Basics How Do You Create a Restrictive Help Desk Admin and Add a Role Giving It Specific Functions 88 14 Self-Service Portal Into Workspace ONE UEM 91 15 Terms of Use 98 16 User and Admin Accounts 102 User Authentication Types 104 Basic User Accounts 112 Directory-Based User Accounts 115 Batch Import Feature 119 Admin Accounts 122 17 Using UEM Functionality With a REST API 127 VMware, Inc. 4 Working in the UEM Console 1 Workspace ONE UEM allows you to view and manage every aspect of your MDM deployment. With this single, web-based resource, you can quickly and easily add new devices and users to your fleet, manage profiles, and configure system settings. Acquaint yourself with security settings and interface features such as the Getting Started Wizard, menu icons, sending feedback, and global search. For more information about how VMware handles information collected through Workspace ONE UEM, such as analytics, see the VMware Privacy Policy at https://www.vmware.com/help/ privacy.html. Supported Browsers The Workspace ONE Unified Endpoint Management (UEM) console supports the latest stable builds of the following web browsers. n Chrome n Firefox n Safari n Microsoft Edge Comprehensive platform testing has been performed to ensure functionality using these web browsers. If you run the UEM console with an older version browser or on a non-certified browser, you can experience minor issues. Note If using IE to access the UEM console, navigate to Control Panel > Settings > Internet Options > Security and ensure that you have a security level or custom security level that includes the Font Download option being set to Enabled. Table 1-1. Supported Platforms n Android 4.0+ n QNX 6.5+ n Apple iOS 7.0+ n Windows Desktop (8/8.1/RT/10) n Apple macOS 10.9+ n Windows Rugged (Mobile 5/6 and Windows CE 4/5/6) n Chrome OS (latest) VMware, Inc. 5 Console Basics Limited support might be available for other devices or operating systems. Workspace ONE Direct Enrollment is supported on iOS and Android devices only. For more information, see the topic Workspace ONE Direct Enrollment in the Workspace ONE UEM Managing Devices documentation. Refer to each platform-specific guide by searching the online help, visiting docs.vmware.com, or contacting VMware Support for more information. Header Menu The Header Menu appears at the top of nearly every page of the Workspace ONE UEM powered by AirWatch, enabling you to access to the following functions and features. n Organization Group – Select the Organization Group (the tab labeled Global) to which you want to apply changes. n Add – Quickly create an admin, device, user, policy, content, profile, internal application, or public application. n Global Search – ( ) Search all aspects of your deployment within the UEM console, including devices, users, content, applications, configuration settings, admins, pages, and more. n Notifications – ( ) Stay informed about important console events with Notifications. The number badge on the Notifications bell icon indicates the number of alerts that require your attention. n Saved – ( ) Access your favorite and most-utilized pages within the UEM console. n Help – ( ) Browse or search the available guides and UEM console documentation. n My Services Selector – ( ) Use this menu button to select between all Workspace ONE services that are available to you. n Account – View your account information. Change the Account Role that you are assigned to within the current environment. Customize settings for contact information, language, Notifications, view history of Logins, and Security settings including PIN reset. You can also Log out of the UEM console and return to the Login screen. n Refresh – ( ) See updated stats and info without leaving the current view by refreshing the screen. n Available Sections – ( ) Customize the view of the Monitor Overview by selecting only the sections you want to see. Available only on the Monitor screen. VMware, Inc. 6 Console Basics n Export – ( ) Produces a full (or filtered, if filtering is used) listing of users, devices, profiles, apps, books, or policies to an XLSX or CSV (comma-separated values) file. You can view and analyze these files with MS Excel. n Home – ( ) Use this icon to assign any screen in the UEM console as your home page. The next time you open the UEM console, your selected screen displays as your home page. n Save – ( ) Add the current page to the Saved page list for quick access to your favorite UEM console pages. Global Search Using a modular design with a tabbed interface, Global Search runs searches across your entire deployment. Global Search applies your search string to a single tab at a time, which produces faster results. Apply the same string to another area of the Workspace ONE UEM by selecting another tab. After running a global search, select the following tabs to view the results. n Devices – Returns matches to Device friendly name and Device Profile name searches. n Accounts – Returns matches to user name and administrator name searches. n Applications – Returns matches to internal, public, purchased, and Web application searches. n Content – Returns matches to any content that appears on devices. TECH PREVIEW: Wildcard Support in Global Search You can use the asterisk * as a wildcard in your search parameters in the following ways. Note Workspace ONE UEM offers the time window feature as a technical preview. Technical preview features are not fully tested and some functionality might not work as expected. However, these previews help Workspace ONE UEM improve current functionality and develop future enhancements. To use this technical preview feature, contact your VMware representative and share the feature flag code for wildcard support, SupportForWildcardInGlobalSearchFeatureFlag n Entering *device returns ruggeddevice, appledevice, mobiledevice n Entering m*e returns manufacture, Maine, merge n Entering admin* returns administrator, administration, admins n Entering *tern* returns internal, external, alternate n To include an asterisk as part of your search parameter, enclose it in double quotes or precede it with a backslash. n Entering micro"*" returns micro* n Entering valueable\* returns valueable* VMware, Inc. 7 Console Basics Search for an Organization Group You can also perform a search for an organization group by selecting the organization group drop-down menu. The Search bar displays above the list. Search for Settings You can search for settings by initiating a search from the Configurations page. Navigate to Groups & Settings > Configurations and enter your keyword in the search text box. Collapse and Expand the Submenu You can collapse the left panel submenu of the Workspace ONE UEM to create more screen space for device information. You can also expand or reopen a collapsed submenu. 1 To temporarily collapse the submenu, select the "less-than" arrow shown here. VMware, Inc. 8 Console Basics 2 To expand or reopen the collapsed submenu, select the "greater-than" arrow at the bottom- left of the screen, next to the "About" icon. Customize the UI with Branding Workspace ONE UEM allows extensive customization options. These options allow you to brand your tools and resources according to the color scheme, logo, and overall aesthetic of your organization. Branding can be configured in support of multi-tenancy, so different divisions of your enterprise can have their unique look and feel at their organization group level. For more information, see Organization Groups. 1 Select the organization group you want to brand and then navigate to Groups & Settings > All Settings > System > Branding. 2 Configure logo and background settings on the Branding tab. 3 Upload a Company Logo by uploading a file saved on your computer. The suggested resolution of the uploaded image is 800x300. 4 Upload a background for the login page by uploading a file saved on your computer. The suggested resolution of the uploaded image is 1024x768. 5 Upload a background for the Self-Service Portal (SSP) login page by uploading a file saved on your computer. The suggested resolution of the uploaded image is 1024x768. 6 Configure customizations to the Colors section in the Branding tab. 7 Configure the settings on the Custom CSS tab. Enter customized CSS code for advanced branding. VMware, Inc. 9 Console Basics 8 Select Save. Join or Leave the Customer Experience Improvement Program The VMware Customer Experience Improvement Program (CEIP) provides information that VMware uses to improve its products and services, to fix problems, and to advise you on how best to deploy and use VMware products. This program is only available to on-premises deployments of Workspace ONE UEM. Before you begin: Workspace ONE UEM participates in VMware's Customer Experience Improvement Program ("CEIP"). Details regarding the data collected through CEIP and the purposes for which it is used by VMware are set forth at the Trust & Assurance Center at http:// www.vmware.com/trustvmware/ceip.html.
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