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Informe De Sostenibilidad 2017

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Informe De Sostenibilidad 2017 ECONÓMICO • Récord de ventas: crecimiento de 7% del volumen • 19 patentes depositadas SOCIAL • 29 nuevos productos lanzados para atender y mejorar la vida de las personas • Incentivo a la educación de niños y adolescentes AMBIENTAL • 15% del agua industrial utilizada proviene de reúso • Meta de reducción de emisiones de CO2 hasta el 2020 alcanzada el 2017 INFORME DE SOSTENIBILIDAD 2017 Sumario Mensajes de liderazgo Sobre el 04 informe 08 11 Destaques del 2017 OXITENO 20 Gestión de excelencia 10 22 Premios y reconocimientos Gobernanza de la 28 GOBERNANZA sostenibilidad CORPORATIVA Ética y transparencia 34 24 40 Agroquímicos 42 Cuidados personales & Limpieza PRODUCTOS doméstica e institucional (HPC) Y SERVICIOS 43 Pinturas y revestimientos 36 44 Petróleo y gas Entrenamiento 54 45 Productos de performance PERSONAS y desarrollo 46 Atracción de 57 talentos 61 Energía MEDIO 62 Agua y efluentes AMBIENTE 58 65 Emisiones 67 Residuos Salud y seguridad 71 del trabajo SEGURIDAD Seguridad de 73 proceso 70 Seguridad del 73 producto 74 Clientes CADENA 75 Distribuidores DE VALOR 74 76 Proveedores 78 Desarrollo social Sumario de contenido de GRI 80 Declaración de aseguramiento 84 INFORME DE SOSTENIBILIDAD 2017 La planta de Pasadena (Texas) fortalece la presencia de Oxiteno en el mayor mercado de tensoactivos del mundo. Oxiteno contribuyó para el buen desempeño de Ultra con crecimiento récord de 7% en las ventas y en el ingreso neto. Parte del Grupo Ultra, Oxiteno prioriza en sus operaciones la seguridad, el medio ambiente, la calidad y la excelencia. 04 OXITENO · INFORME DE SOSTENIBILIDAD 2017 Ultra celebra 80 años G4-1 Director-presidente de Ultra Nuestra trayectoria es marcada por el vimiento de pre-marketing realizado Oxiteno ayuda compromiso con el liderazgo, el medio en los Estados Unidos, como prepara- ambiente, la calidad y la excelencia, ción para el inicio de las operaciones a proyectar además de la pasión por nuestros de la nueva planta de Pasadena, en el clientes – características que Oxiteno estado de Texas, previsto para ocurrir nuestros negocios y los demás negocios de Ultra han el 2018. El nuevo sitio nos permitirá ayudado a consolidar en el transcurso competir con más efectividad en el globalmente, del tiempo. Con 80 años de historia país, actualmente el mayor mercado de recién completados, Ultra dispone de tensoactivos del mundo. llegando a un modelo de gestión enfocado en la generación de valor, que busca com- Tenemos seguridad que la innovación mercados en prometimiento constante de nuestros es la receta para el éxito de Oxiteno. empleados y tiene en la sostenibilidad Este foco viabiliza la identificación y la América Latina, uno de los principales elementos nor- oferta de soluciones específicas para teadores de nuestras acciones estraté- cada cliente, mejora el desempeño de Estados Unidos, gicas y operacionales. los productos finales y garantiza el más alto nivel de seguridad y el menor im- Europa, África y El año 2017 fue marcado por una lenta pacto socio-ambiental. El 2017, de los recuperación de la actividad econó- US$ 145 millones invertidos en Oxite- Asia. mica en Brasil, después de dos años no, US$ 16 millones fueron direcciona- de profunda recesión, contexto que dos a investigación y desarrollo. afectó no solamente a Ultra, más otras empresas brasileñas de los diversos En este Informe de Sostenibilidad, le sectores de la economía. También, invitamos a conocer estos y otros obtuvimos más de un año de resulta- destaques de Oxiteno, una empresa dos consistentes, con expansión del cuyo portafolio es empleado en ítems ingreso en todos nuestros negocios. El de los diversos segmentos, todos ellos ingreso consolidado de Ultra avanzó presentes en el día a día de las perso- 3%, llegando a US$ 25 mil millones. nas, que son los clientes de nuestros clientes y con los cuales nos mantene- Oxiteno contribuyó para el buen des- mos igualmente comprometidos. empeño de Ultra, al registrar récord en el volumen vendido, con aumento de 7% en las ventas y en el ingreso neto. Frederico Curado Parte de este resultado se debe al mo- Director-presidente de Ultra MENSAJES DE LIDERAZGO 05 Más eficiencia y generación de valor socio-ambiental GRI 102-14 Conquistamos resultados importantes También realizamos una reestructura- el 2017, esenciales para evolucionar ción de nuestro modelo operacional, nuestras estrategias de internacio- Proyecto Evolution, que abarca las nalización y de fortalecimiento de la gobernanzas internacionales y regio- actuación en Brasil, en línea con el nales de Oxiteno. La reorganización de objetivo principal de tornar a Oxiteno nuestra estructura busca aumentar el líder en las Américas en tensoactivos y foco regional de las operaciones, sin sus aplicaciones. perder optimizaciones, agregando valor al relacionamiento con los clientes y al El 2017, conmemoramos diez años proceso de innovación, temas rele- de operación en los Estados Unidos. vantes para nosotros y fundamentales 10 Atender a los clientes de este mercado para el futuro que diseñamos para el años de operación en los ha sido un reto que resultó en nue- negocio. vas sociedades en América del Norte. Estados Unidos Para impulsar nuestra actuación en el La atención dada a la innovación, continente, centramos esfuerzos para resultó en 19 patentes depositadas concluir la construcción y la instalación y 29 productos lanzados el 2017 – el de la nueva planta de alcoxilación en actual portafolio de Oxiteno reúne 530 Pasadena, en Texas, con capacidad productos, todos ellos desenvueltos a productiva de 170 mil toneladas año. partir de las premisas de seguridad, ca- El sitio, que inició su operación el 2018, lidad y desempeño. Nuestro proceso de fabricará productos que comenzarán a investigación y desarrollo(I&D) también ser vendidos el 2017 en la región, gracia está orientado a la adopción de ma- a una acción de pre-marketing, que terias primas provenientes de fuentes buscó asegurar la estructuración de los renovables, el cuidado con el medio canales de venta y la conquista de mer- ambiente y la promoción de la salud y cado. La estrategia contó con el apoyo del bienestar, directrices que integran de las operaciones de Camaçari (Brasil), el Greenformance – nuestro concepto Mauá (Brasil), Santa Rita (Venezuela), de sostenibilidad. Tremembé (Brasil), Suzano (Brasil), Guadalajara (México) y Coatzacoalcos En el proceso productivo, las iniciativas (México), responsables por el suminis- buscan aliar ganancias de eficiencia, re- tro de los productos comercializados ducción de costos e impactos ambien- en la región. 06 OXITENO · INFORME DE SOSTENIBILIDAD 2017 Reconocemos el protagonismo de nuestros empleados en el buen desempeño de la compañía. 80% de las nuevas posiciones de gestión, fueron ocupadas por profesionales que ya formaban parte de Oxiteno. Director-superintendente de Oxiteno tales. Seguimos invirtiendo en certifica- Reconocemos el protagonismo de miento en el mercado interno. Por otro ciones para todos nuestros sitios, que nuestro equipo para el buen desem- lado, la cotización media del real, 9% contribuyen para el mantenimiento y peño de la compañía. No en vano, 80% más valorizado, atenuó, en parte, estos la mejora de calidad de los procesos de las posiciones de gestión creadas el efectos. de gestión de nuestras operaciones, 2017 fueron ocupadas por profesiona- además de impulsar el comportamien- les que ya formaban parte de Oxiteno. Nuestros resultados e iniciativas son to seguro entre todos los empleados, Igualmente fundamentales son nues- regularmente divulgados entre nues- comprometiéndolos continuamente tros proveedores y socios de negocio, tros empleados, proveedores, clientes, en aspectos importantes de medio con quien construimos nuestra cadena comunidades y demás públicos, como ambiente, salud y seguridad. de valor en el transcurso de los años. parte de un proceso que busca agregar Por ejemplo, el plan de gestión de los transparencia al relacionamiento que Ampliamos cada año nuestro com- distribuidores está agregando mejoras mantenemos con todos ellos y del prometimiento con la agenda global, en la distribución de los productos, cual el Informe de Sostenibilidad es para ampliar nuestra contribución para consolidando canales de venta y pieza esencial. En las próximas páginas, la generación de valor a la sociedad. apoyando nuestros clientes en sus compartimos con usted lector, los prin- Correlacionamos nuestros temas estrategias de negocios, con agilidad y cipales avances y desafíos de nuestra relevantes de sostenibilidad (también calidad. compañía el 2017. llamados de temas materiales) a los Objetivos de Desarrollo Sostenible También nos empeñamos en estable- (ODS) (vea cuadro en las págs. 30 y cer sociedades en pro del desenvolvi- ¡Buena lectura! 31). Nuestras prácticas para promover miento de las regiones donde estamos la eficiencia hídrica y la gestión de las presentes. además de contribuir para João Benjamin Parolin emisiones de gases de efecto inverna- el crecimiento de otras industrias, Director-superintendente dero fueron reconocidas por el Carbon queremos impulsar el mercado local y de Oxiteno Disclosure Project (CDP) en los últi- generar valor a la comunidad. mos dos años. Cerca de 15% del agua consumida en los procesos de nuestras Todas estas iniciativas contribuyeron plantas en Brasil es oriunda de reúso para los resultados alcanzados el 2017. y evitamos la emisión de casi 71 mil El volumen de ventas creció 7%, un toneladas de CO2 equivalente el 2017, récord en el volumen vendido en con prácticas para reducción de las commodities y especialidades quími- emisiones y transformación de estos cas, además del volumen vendido en gases en fuente energética. pre-marketing para los Estados Unidos por cuenta del nuevo sitio y del creci- MENSAJES DE LIDERAZGO 07 Sobre el informe El Informe de Sostenibilidad 2017 reúne la actualización de la estructura de los principales resultados del año gobernanza de la empresa, efectuada relacionados a los nueve temas rele- como parte de la estrategia de inter- vantes para Oxiteno y sus públicos de nacionalización. Los valores financieros relacionamiento, apuntados durante originalmente divulgados en Reales el proceso de materialidad realizado (R$), moneda brasileña, fueron con- el 2015 por la empresa.
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