Local Government Balances Security and Flexibilitywith

THE CHALLENGE well-suited to support their business LOCAL GOVERNMENT BALANCES and personal needs. There was also demand Beuningen City Council is responsible for SECURITY AND FLEXIBILITY WITH managing projects, improving infrastructure, for us to support a broader range of devices controlling finances and meeting the needs like tablets, so that our employees could have BLACKBERRY of the community. more flexibility to do their jobs,” said Paans. “As a government entity, any device we allow staff “Our employees need to be accessible to the to use must be in compliance with government community,” says Gerard Paans, Automation regulations to ensure we do not compromise Coordinator at Beuningen City Council. “They need to ensure roads are in good condition, the security of sensitive financial and legislative streets are clean, recreational and cultural information.” spaces are maintained, and strategies are The City Council needed a robust mobile Industry: in place to react quickly to emergencies such solution that would support constant Government/Public Sector as flooding.” communication across a range of corporate- Region: Council workers must be able to reliably owned devices, providing employees with the EMEA communicate with each other, regardless tools to be productive and the Council with Company Size: of their location. “Our employees need mobile government-grade security to meet regulations. Small devices that enable productivity and are Solution: BlackBerry® smartphones BlackBerry® Balance™ Technology BlackBerry® Enterprise Service (BES) Secure Work Space for iOS

With a population of more than 25,000 people, the City of Beuningen “With BlackBerry Balance, staff lies in the eastern Netherlands and covers the towns of Beuningen, members can separate work and Ewijk, Winssen and Weurt. The local government is led by the mayor personal content, providing councilors with the freedom and privacy they and supported by aldermen and civil servants. want, while delivering the security and management needed to secure the business portion of the devices.”

Gerard Paans Automation Coordinator, Beuningen City Council

50 Chapter 1 I Securing Enterprise Mobility Chapter 1 I Securing Enterprise Mobility 51 THE SOLUTION For those Council members using iPads, to deliver the best protection for work content, Beuningen City Council is now working with several other local councils to make BES the new As an existing BlackBerry® customer, the Secure Work Space container, which has whether that content is on the devices or and management platform for their mobile devices. Beuningen City Council valued the high level Federal Information Processing Standard (FIPS) in transit traveling through networks. It not only of security and control BlackBerry provided. certification, enables the Council’s IT team protects against data leakage and unauthorized “Now that we know how straightforward and The Council’s IT department began exploring to configure, secure and wipe sensitive data devices accessing corporate assets, but provides secure it is to manage our devices through the solutions that would support a multi-device should devices be lost or stolen. Data Leakage end-to-end data encryption through a single BES platform, we are ready to explore a far bigger corporate owned, personally enabled (COPE) Prevention (DLP) also ensures work information outbound port for all communications, removing deployment,” said Paans. mobile strategy. cannot be shared outside the Secure Work Space. the need for additional VPNs.

“We looked at solutions by MobileIron and The time savings for deployment and upgrades BEUNINGEN CITY COUNCIL’S BENEFITS Sophos but after extensive research, the latest have also been a valuable benefit to Beuningen KEY BENEFITS Device flexibility and freedom is enabling the City Council’s IT staff. “BlackBerry manages BlackBerry Enterprise Service (BES) stood out • Improved employee communications. councilors to work remotely without delaying because of the simplicity of the migration upgrades automatically, which simplifies the deadlines or impacting productivity. • Multiplatform device management. and its multi-platform device management management process for the IT team and frees capabilities,” explained Paans. “As a heavily regulated government organization them up to focus on more strategic tasks,” said • Secure and encrypted communications. we cannot afford to risk compromising data, but Paans. “It has also made registering new devices Upgrading to BES was a straightforward • Remote management capabilities. at the same time we appreciate the importance far easier. It’s all very fast and we no longer have process for the Council. “We now manage • Simplified device management. of arming employees with the best technology to train employees on how to use the device.” a number of BlackBerry devices as well tablets to do their jobs,” said Paans. “The multi-platform running iOS through a single management capabilities of BES have enabled us to begin console. Employees can now work and incorporating a mix of devices into our COPE communicate almost as effectively on the CURRENT SPREAD OF ENTERPRISE EMPLOYEE ATTITUDES TO COPE strategy, which is something we are keen to move as if they were at their desks,” noted Paans. MOBILE PROVISIONING STRATEGIES ARE LARGELY FAVORABLE continue exploring further, and as a result our “With Documents To Go, employees can view FigureHow 4: Current does yourspread employer of enterprise provide mobile provisioningyou strategiesFigure“If 4:my Employee company attitudes provided to COPE me are with largely a smartphone favourable employees can now work effectively inside and and edit plans and reports from any location.” with a smartphone to use at work? or tablet of my choice, to be used for personal as How does your employer provide“If my you company with provided me with a smartphone or tablet of my choice, to outside the four walls of the office.” well as work purposes, I would see this as a perk.” BlackBerry Balance technology enables a smartphone to use at work?be used for personal as well as work purposes, I would see this as a perk” The security of BES has also provided employees councilors to attend to their personal lives with the freedom to download and use personal while putting in long hours at the office. “With 6.0% apps and social media. “We’re representing the 8.4% BlackBerry Balance, staff members can separate 24.3% 24.8% 24.3% 22.5% interests of our community, so it’s essential that ■ Unrestricted, supported BYOD work and personal content, providing councilors ■ Strongly agree we can interact with local residents and collect ■ Limited, supported BYOD with the freedom and privacy they want, while ■ Agree Figure 4: Employee attitudes to COPE are largely■ Unsupported, favourable unrestricted BYOD their feedback,” said Paans. “WithFigure our BlackBerry 4: Current spread of enterprise mobile provisioning strategies ■ No opinion delivering the security and management ■ CYOD / COPE25.8% solution, we can have that contact, while still 8.9%“If my company provided8.8% me with a smartphone8.9% or tablet of my choice,8.8% to ■ Disagree needed to secure the business portion of the How does your employer provide you with ■ COBO adhering to the government’s rigorous security be used for personal as well as work purposes, I would see this as a perk” ■ Strongly disagree devices,” said Paans. “It also prohibits users from a smartphone to use at work? ■ Not allowed to use this device requirements.” 7.1% 7.1% accessing Beuningen City Council resources, 37.3% 6.0% such as emails and contacts, when using the All apps can be deployed, managed and 26.1% 26.1% 8.4% 24.3% 22.5% personal space. This keeps the Council’s network monitored across all of the Council’s BlackBerry 24.3% 24.8% Source: Ovum Multi-Market■ BYOD survey 2013, N = 4371 Source: Ovum Multi-Market■ Strongly BYOD survey agree 2013, N = 4371 secure from potential cyber threats such as and iOS devices through the unified BES Unrestricted, supported BYOD ■ Limited, supported BYOD ■ Agree viruses and Trojan malware.” console. The platform is purpose-built for security ■ Unsupported, unrestricted BYOD ■ No opinion 25.8% ■ CYOD / COPE 8.9% 8.8% ■ Disagree 8.9% 8.8% ■ COBO ■ Strongly disagree ■ Not allowed to use this7.1% device 7.1% 37.3% Source: Ovum, “Beyond BYOD: How Businesses Might COPE26.1% with Mobility”, May 2014 26.1%

Source: Ovum Multi-Market BYOD survey 2013, N = 4371 Source: Ovum Multi-Market BYOD survey 2013, N = 4371 52 Chapter 1 I Securing Enterprise Mobility Chapter 1 I Securing Enterprise Mobility 53