Coaching Profile – Claudia Nuttgens

Claudia is a Chartered Occupational Psychologist, Executive Coach, Project Manager, and Business Analyst with 13 years of consultancy, coaching and business development experience. Claudia started coaching work as an adjunct to her first professional role as a training consultant, supporting middle managers through one to ones that helped them apply learning from training to real life scenarios. In her next, and longest, role as a Business Psychologist for a Management Consultancy she used coaching skills in many ways. Claudia worked on large scale projects to bring about organisational change, designed and delivered development programmes and soft skills training, coached individuals and teams, designed assessment centres, facilitated a wide range of events and provided advice and support to many senior people. In some of these assignments coaching was a discrete and definable component designed to bring about business change, in others her coaching skills were invaluable in ensuring that the support that was given was appropriate and would bring about lasting change.

Coaching Philosophy Known for... Claudia’s academic background means that her coaching is strongly rooted in the ...her effectiveness in the developmental scientific foundations of psychology. However, she is not wedded to one theory and transformational end of the coaching or model to explain the entirety of human behaviour across different situations. spectrum. Claudia has had noticeable She takes a structured, action oriented and goal focussed approach in which she impact when working with clients who uses instinct and experience to guide which model or theory she will apply. One have low self confidence in the working approach that underpins all of her work is that of Unconditional Positive Regard. environment and with people who have Studies have shown that children flourish where the significant people in their difficulty managing certain interpersonal lives show love and like for them without them seemingly having to earn that relationships at work. She is also very regard. Claudia’s clients will feel liked and un-judged. They will be challenged but comfortable working with people who she aims to create an environment where they can try things and make mistakes wish to take a long hard look at their without feeling that they have failed. Claudia is strongly influenced by the current career and think about next steps. Positive Psychology and Humanistic approach to understanding people. This Coaching Style : taken from a recent assumes that all humans have the capacity to live positively and take active steps testimony; expert guide, intelligent and towards actualisation and that the role of the person centred coach is to provide pro-active catalyst empathy and support for this natural process.

Qualifications, Memberships and Psychometrics

• Chartered Occupational Psychologist since 2007 • Professional Affiliations: Chartered Occupational (Registered with Health Professions Council) Psychologist - registered with the Health Professions • Oct ‘96: MSc Occupational Psychology - University of Council; Full Member of the British Psychological Society East London (Dissertation: Safety Culture in the BBC) and Division of Occupational Psychology (DOP); · DOP • Jun ‘92 :BSc (Hons) Psychological Sciences 2:1 - Approved Chartership Supervisor; Member of DOP’s Special University of East London Group in Coaching Psychology; Convenor of DOP Awards & • Jun ‘84: ‘A’ levels in History, English and Biology - Recognition Strategy Group -- organise the professions Sheldon School, Chippenham, Wiltshire annual Awards ceremony; Certified Business Analyst (ISEB); • Jun ‘82/3:10 ‘O’ levels - Sheldon School, Chippenham, Fellow of the RSZ Wiltshire • Psychometrics: BPS Certificate of Competency in • Advanced Diploma in Executive Coaching (Merit) from Occupational testing levels A&B (MBTI, 16PF, SHL products, the Academy of Executive Coaching (awarded 2005) Dimensions, Saville Wave, FIRO B, Belbin) • PRINCE2 Project Management Practitioner (APM)

Experience

Claudia’s business experience is wide ranging which means that she is a credible coach for those struggling to deal with issues that occur in the leadership and management of commercial and public sector teams and departments. She has managed teams in commercial environments, with responsibility for recruitment, resourcing, performance management and their professional development. She also has extensive business development experience, having been responsible for the development of a consultancy service and for business winning and account management. She has learnt through her own experiences what is required to keep businesses flexible and how to engage staff through changing circumstances. Claudia has spent the last 13 years providing consultancy and coaching services to large public and private sector organisations having worked across many functions and met and worked with people from all levels of an organisation. With her background in Psychology Claudia appreciates the complexity and diversity of people and their issues, but has also learnt that there are many common themes that underpin the goals that people have for coaching. Claudia’s extensive experience of consulting means that she is not easily shocked, (though endlessly fascinated!) and that she can explicitly or implicitly borrow upon previous experiences to enhance a client’s understanding of their own situation. Over the years Claudia has also delivered many presentations and has appeared on television in her professional capacity on a few occasions.

Clients and Testimonials

Claudia has provided coaching in many organisations as part of larger programmes or as a result of wining coaching frameworks to provide a wide range of employees with coaching support. These include: PR companies, Retail businesses, BBC, The Health and Safety Executive, The Highways Agency, Training and Development Agency for School, Department of Trade and Industry, Member organisations.

‘‘Claudia's an excellent coach - an expert guide, listener and sounding board who acts as an intelligent and pro-active catalyst to help steer under-pressure executives on to sound terrain. Totally professional and discrete, she understands business and the role of the senior manager to offer a first-class service, Highly recommended.’’ - Editor of Which Magazine

‘‘I found the coaching sessions extremely useful in moving on from the FINDD course, specifically in aiding self assessment of my leaderships/commercial competence. The work on personality profiling and 360 degree feedback was invaluable in confirming that both the learning and development actions I had taken were the correct ones and helping to identify areas where I could benefit from L & D. This will all help me to improve my skills and become more effective in my role.’’ - Senior Manager, HA