Corporate Responsibility Summary Report Fiscal Year 2010 Welcome
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Inspired by possibility, guided by purpose Corporate responsibility summary report fiscal year 2010 Welcome Inspired by possibility, guided by purpose Each year we strive to be better — to create technology that can change the world, technology that makes a positive difference in the lives of our customers. It’s our commitment to being a responsible corporation. In fiscal year 2010, we continued our corporate responsibility work to guide us in better understanding Table of contents — and balancing — our needs as a Corporate responsibility overview..........................3 business and our role in improving Our communities......................................................12 the lives of those around us. Our people.................................................................22 Our planet..................................................................31 Join the conversation: Our accountability....................................................43 Notes: Information in this fiscal year 2010 summary report does not reflect the Perot Systems acquisition (unless otherwise noted). Underlined key words hyperlink to more information. Dell corporate responsibility summary report fiscal year 2010 Overview 2 Delivering on our commitments Successful, innovative companies tend to aspire with electronic medical records systems and to a greater purpose that goes beyond the streamlined IT operations. bottom line. At Dell, we have always believed that Entrepreneurs and small business owners — who technology should be about enabling human play a key role in driving the growth of our global potential. This belief has been a core part of our economy — continue to inspire us all by leveraging culture for the past 26 years, and today we define Dell technology in unique ways to compete our company’s purpose around that singular idea: with significantly larger and more established delivering technology solutions that enable people businesses. everywhere to grow and thrive. Helping people achieve more in their lives is both We also maintained excellence in incredibly We have a clear responsibility to our customers, a direct result of our business and a rallying cry impactful programs. We continued to support employees and shareholders in bringing our for our corporate responsibility programs. Solving diverse suppliers and again are honored to be a purpose to life. That responsibility extends to the challenges we face regarding education, member of the Billion Dollar Roundtable, having the communities we serve and the planet we health care, the economy and our planet requires spent more than $1 billion with women- and call home. a combination of purpose-led business strategies minority-owned suppliers in the United States. Our In my visits with customers, I’ve been inspired to and thoughtful global citizenship initiatives. giving efforts reached more than 1 million children see how our technology solutions and corporate This report focuses on fiscal year 2010 corporate this year. And for the sixth consecutive year, we initiatives are empowering people everywhere to responsibility accomplishments and some of the earned a perfect score with the Human Rights achieve their goals and dreams. challenges we faced. The year saw many firsts for Campaign. Young people around the world are gaining the Dell and our industry. To help make it easier for We’re proud of these accomplishments, and we skills needed to become lifelong learners and our customers to be environmentally conscious, understand there will always be more to do. As we tomorrow’s leaders through access to technology we became the first technology company to add balance business priorities with our commitment gained from our Connected Classroom and sustainable bamboo to our packaging portfolio. to corporate responsibility, we promise to YouthConnect programs. Our company also was the first to ban electronic thoughtfully consider every stakeholder in the waste exports to developing countries, and I’m Hospitals are realizing the efficiency gains decisions that we make. Doing so will keep us true happy to see others in our industry now doing and patient care improvements that come to our purpose and our responsibilities. the same. Dell corporate responsibility summary report fiscal year 2010 Overview 3 Fiscal year 2010 meaningful milestones 1 million Industry’s 1st $27.4 million children to ban the export in global impacted by of e-waste to giving Dell giving developing countries 201,227 hours of team Maintained industry’s 1st member volunteer worldwide free consumer services, with an recycling program estimated economic impact of more than $4.1 million 1st computer 6th time perfect score on More than $2 billion manufacturer to Human Rights Campaign annual spend with offer sustainable Corporate Equality Index diverse suppliers bamboo packaging Dell corporate responsibility summary report fiscal year 2010 Overview 4 Fiscal year 2010 meaningful milestones (continued) Recycled 484 Recognition for Employee Resource million pounds work-life advances Groups in 31 of equipment in the United States, global locations since 2006 France and Slovakia 2nd annual work/life 25% of global electricity survey showed that use needs were met by of formal flexible work renewable sources solutions almost doubled to 21% Dell YouthConnect launched in 8 countries Shipped products built with more than Increased supplier 7.2 million pounds of post-consumer quarterly business recycled plastic, equivalent to recycling reviews by 54% more than 263 million water bottles Dell corporate responsibility summary report fiscal year 2010 Overview 5 Progress to goals for fiscal year 2010 Corporate responsibility Environmental responsibility Increase takeback volume totals to a worldwide cumulative 1 billion pounds of collected equipment by Increase communications about corporate Advance strategy to become the greenest technology calendar year 2014 responsibility to customers, stakeholders and company on the planet through our Enviro 2.0 team members business platform Recycle 125 million kilograms (about 275 million pounds) of equipment by calendar year 2009 Add dynamic, online links to dell.com within the Make laptop and desktop products 25 percent more summary report for additional content energy-efficient by calendar year 2010 Increase team member engagement by seeking commitment to living green Produce mercury-free laptops by calendar year 2010 Social responsibility Further reduce worldwide facilities’ GHG emissions by 40 percent by calendar year 2015 Enhance and expand Dell YouthConnect to impact Implement server-managed power management for more students, particularly in Morocco, the UK, France, customers worldwide to avoid 40,000 tons of carbon Recycle or reuse 99 percent of nonhazardous South Africa and China dioxide emissions between FY08 and FY12 manufacturing wastes by calendar year 2012 Increase team member volunteerism from 36 to 50 Double the number of 80 PLUS® Gold, Silver and percent of team member population Bronze power supply units (PSUs) available to Corporate accountability customers Complete 62 Dell audits at Tier 1 suppliers for Achieve a 1-percent pre-tax charitable giving goal Eliminate 20 million pounds of packaging by calendar compliance verification year 2012 Launch a new value proposition to drive team member Engage 35 suppliers in e-Learning training to build Increase sustainable content in cushioning and supplier capability engagement corrugated packaging by 40 percent by FY12 Maintain Human Rights Campaign perfect score for the Increase Electronic Industry Citizenship Coalition (EICC) Achieve 75 percent curbside recyclability of packaging Code of Conduct and Dell audits of our suppliers sixth year components Increase retention of women globally and African- Enhance development of new and existing diverse Eliminate all remaining uses of brominated flame suppliers Americans and Hispanics in the U.S. retardant (BFR) chemicals and polyvinyl chloride (PVC) plastics by calendar year 2009, including Participate in EICC Extractives Work Group and Mineral Double Employee Resource Group participation rate tetrabromobisphenol-A in circuit boards; in line with Traceability Study our Chemical Use Policy and the Precautionary Measure flexible work solutions progress with second Encourage all Tier 1 suppliers to publish a corporate Principle and with consideration for Chemicals for annual survey, increasing participation to 21 percent responsibility report Priority Action identified by the Convention for the Maintain status on Working Mother 100 Best Protection of the Marine Environment of the Northeast Sustain Billion Dollar Roundtable achievement through Companies list Atlantic (OSPAR), eliminate the use of all BFRs and PVC spending with diverse suppliers in our products worldwide Increase executive-level participation in diversity efforts Update the Dell Code of Conduct through innovative Reduce global greenhouse gas (GHG) emissions by methods for gathering team member input 15 percent per dollar of revenue from calendar year Sustain commitment to HIV and AIDS prevention and 2007 to 2012; achieve net zero global GHG emissions treatment by calendar year 2008 and maintain that level through calendar year 2012 Status key Reduce GHG emissions from Dell products by 25 Completed In progress Goal changed/restated million tons through improved product performance and preconfigured systems with Energy Smart operational settings Access the complete progress report on the Corporate Responsibility Web site at www.dell.com.