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Brick and Click Libraries an Academic Library Symposium Northwest Missouri State University

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Brick and Click Libraries an Academic Library Symposium Northwest Missouri State University Brick and Click Libraries An Academic Library Symposium Northwest Missouri State University Friday, November 6, 2009 Editors: Connie Jo Ury Frank Baudino Sarah G. Park Technical Editor: Kathy Ferguson Cover Design: Wesley Hardee Northwest Missouri State University Maryville, Missouri Brick & Click Libraries Team Proposal Reviewers: Frank Baudino, Sara Duff, Kathy Ferguson, Hong Gyu Han, Lisa Jennings, Carolyn Johnson, Sarah G. Park, Connie Jo Ury, Vicki Wainscott and Pat Wyatt Director of Libraries: Robert Frizzell Co-Coordinators: Carolyn Johnson and Kathy Ferguson Executive Secretary & Check-in Assistant: Beverly Ruckman Technology Coordinators: Sarah G. Park and Hong Gyu Han Union & Food Coordinator: Pat Wyatt Web Page Editors: Lori Mardis, Sarah G. Park and Vicki Wainscott Web & Print Designer: Wesley Hardee and Sean Collins Table of Contents Introduction ................................................................................................................................... 1 Connie Ury, Managing Co‐Editor Brick and Click Libraries Symposium Northwest Missouri State University How Effective Is a One- Session Library Instruction? An Assessment of Student Learning Outcomes ....................................................................................................................................... 2 Ma Lei Hsieh, Assistant Professor 1 ‐ Librarian Rider University Turning Your Virtual Reference Service into the Kind of First-Class Service that Users Expect and Deserve ....................................................................................................................... 3 William Breitbach, Senior Assistant Librarian Mike DeMars, Senior Assistant Librarian California State University The Process and Promise of Consolidating Public Service Desks: You Can't Hurry Love ... 4 Phillip J. Jones, Interim Head of the Fine Arts Library Tim Zou, Head of Access Services University of Arkansas How Can Cataloging and Catalogs Evolve and Respond to Expanded User Expectations? 15 Lynnette Fields, Catalog and Metadata Librarian Southern Illinois University Build an iLibrary with iGoogle: Building Blocks for Libraries ............................................. 16 Rene Erlandson, Director, Virtual Services Rachel Erb, Virtual Services/Systems Librarian University of Nebraska Brick and Click Libraries Symposium Proceedings i November 6, 2009 Evaluating CamStudio and Wink Screen Capture Programs for Library Instruction ......... 24 Ted Gentle, Reference and Instruction Librarian Emporia State University Physical Space in a Virtual World: Implications for Library Space .................................... 29 David Alexander, Digital Access Manager The University of South Dakota “Can You Hear Me Now?” Student Employees and Communication Strategies ................. 38 Crystal M. Rader, Student Supervisor, Circulation Department College of William & Mary A Virtual Librarian in Any Class .............................................................................................. 39 Laura M. Wight, Associate Professor/ Information Literacy Librarian Elizabeth Fox, Professor/Digital Information Librarian South Dakota State University Serials Evaluation Process Improvements: Advanced Excel “Magic” .................................. 40 Kathy Ferguson, Electronic Serials Specialist Lisa Jennings, Acquisitions Manager Sara Duff, Coordinator of Technical Services Carolyn Johnson, Information Librarian Northwest Missouri State University Collection Development in Tight Economic Times: A Homegrown Workflow Analysis Program ....................................................................................................................................... 41 Anna Hulseberg, Academic Librarian Julie Gilbert, Academic Librarian Gustavus Adolphus College ii Brick and Click Libraries Symposium Proceedings November 6, 2009 Creating Usability Tests that Work for Your Web Site and Other Web Applications ........ 51 Kari D. Weaver, Information Literacy Librarian Kimberly Babcock Mashek, Information Literacy Librarian Wartburg College 11,000,000 Words: An Avalanche of Academic Archive Photos at K-State at Salina ......... 58 Heidi Blackburn, Reference and Instruction Librarian Pam Bower, Library Assistant Alysia Starkey, Library Director Kansas State University Are You Ready for “The Cloud”? Implications and Uses of Cloud Computing for Libraries....................................................................................................................................... 64 Alyssa Martin, Interlibrary Loan/Instruction Librarian Kent Snowden, Library Director Debbie West, Collection Development Librarian Troy University Montgomery Campus Using Jing to Turn Your IM or Chat Reference into a Multimedia Educational Experience ....................................................................................................................................................... 73 William Breitbach, Librarian California State University Empowering College Students’ Research Skills via Digital Media ........................................ 78 Elaine Chen, Instructional Design Specialist University of Northern Iowa Extend Student Learning after Class: Moodle and Library Instruction .............................. 93 Lauren Jensen, Public Services Librarian Monmouth College Brick and Click Libraries Symposium Proceedings iii November 6, 2009 Meebo: Jumpstarting an Instant Message Reference Program .............................................. 94 Jennifer Nelson, Electronic Resources/Technical Services Librarian Morningside College Taking the Library Where Our Users Are (Where Is That, Exactly?) ............................... 100 Julia Bauder, Data Services Librarian Grinnell College How to be the Bad Guy without Being Bad: Strategies for Getting Your Staff Back on Track .......................................................................................................................................... 115 Mary Carmen Chimato, Head, Access & Delivery Services North Carolina State University Expanding while Simplifying: Document Delivery Services at the University of Wyoming Libraries..................................................................................................................................... 116 William O. Van Arsdale, III, Head, Access Services University of Wyoming What We Do for the Sake of Correct Citations ..................................................................... 126 Connie Jo Ury, Assistant Professor, Library Outreach Coordinator Patricia Wyatt, Reference Specialist Northwest Missouri State University Mixing It Up: Finding New Ways to Promote Library Services and Resources ............... 145 Mindy Cooper, Visiting Assistant Librarian IUPUI New Acquisitions Retrieval System (NARS) - a New Tool to Promote Library Collection 146 Youbo Wang, Systems Librarian University of Central Missouri iv Brick and Click Libraries Symposium Proceedings November 6, 2009 When the Money Runs Out: What Do Technical Services Staff Do? .................................. 154 Janice Boyer, Cataloging Librarian University of Nebraska Excel-erate Your Metadata: Tips and Tricks for Using Excel to Generate Metadata for the Non-Programmer ...................................................................................................................... 155 Teressa Keenan, Metadata & Digital Production Librarian The University of Montana This Is the World Calling: The Global Voices and Visions of Internet Radio and Television ..................................................................................................................................................... 169 John Barnett, Assistant Director PALCI: Pennsylvania Academic Library Consortium, Inc. Comparing Bananas with Grapes: Ebook Use Data from a Bunch of Vendors ................ 178 Joseph Kraus, Science & Engineering Librarian University of Denver Give the People What They Want: Academic Reserves via ReservesDirect ........................ 189 Tripp Reade, Media Resources Librarian North Carolina State University What the Text Is Happening? .................................................................................................. 190 Linda L. Parker, Social Sciences Librarian Audrey DeFrank, Director, Research Services Unit University of Nebraska Letting Customers Choose: Acquiring Print Books and Ebooks on Demand ................... 197 Ellen Safley, Senior Associate Director Debbie Montgomery, Head of Cataloging University of Texas at Dallas Brick and Click Libraries Symposium Proceedings v November 6, 2009 Cataloging Streaming Media: Tools and Rules..................................................................... 198 Janice Boyer, Cataloging Librarian University of Nebraska Using LibGuides to Enhance One Shot Instruction Sessions ................................................ 204 Rick Dyson, Information Services Librarian Missouri Western State University Moving from Meebo to Libraryh3lp: IM and Text Messaging Services at K-State Libraries ..................................................................................................................................................... 205 Danielle Theiss‐White, General Reference Coordinator Jason Coleman, Service Coordinator Laura Bonella, Reference Generalist Jenny McCraw Dale, Instructional Design Librarian Melia Erin Fritch, Reference Generalist Kansas State University Coursecasting with iTunes University.....................................................................................
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