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Copyrighted Material Index A arms. See torso and arms Arnold, Magda, 164 accommodating nonverbals, 31, 179, artifi cial time constraints, 31, 179, 181 181–182 action units. See AUs ask how, when, why questions, 31, adornment, 17–19. See also clothing 180, 181, 186–187 affi rmation, negation and, 194 ASKINT, 179 airport incidents, 21–22, 171–172 assistance themes, 31, 179, 181, Alperovitch, Dmitri, 204 182–184 altruism, reciprocal, 31, 180, 181 astonishment, mock, 194 Amaral, D. G., 165 AUs (action units), 103–105, “Americans and Text Messaging,” 196 187–190, 205 amygdala, 161–175 authority brain, 163–164 Gardner Museum theft, 47 hijacking, 167–168, 172–174, 185, infl uence, 32 203 Milgram experiments, 40 information processing, 165–166 introduction, 164–165 summary, 174–175 B Anderson, D. I., 6 baby anger laughing, 132 “Beat Them orCOPYRIGHTED Ban Them: The visual MATERIAL cliff experiment, 6–8, 170, Characteristics and Social 171 Functions of Anger and bad social engineering skills, 47–48 Contempt,” 121 Barbu-Roth, M., 6 described, 128–132 Batman (fi ctional character), 199 pursed lips, 148, 149 batons, 63, 191–192 Antwerp diamond heist, 47 “Beat Them or Ban Them: The anxiety, 13, 150, 151, 152, 169 Characteristics and Social applying nonverbal communication, Functions of Anger and 197–211 Contempt,” 121 bindex.indd 01/10/14 Page 213 214 Index Belushi, John, 194 C Ben and Selena examples caller-ID spoofi ng, 39–40, 41 anger, 129, 131 Campos, J. J., 6 comfort-discomfort, 142, 143, 144, carrying box, 45 146, 149, 150, 151, 152, 155, Case Western Reserve University 156, 157 study, 167 contempt, 122, 123, 124 cat and resume example, 116–118 disgust, 125, 126, 127 chest, heaving, 92 fear, 112 chewing objects, 152 genital framing, 74 Cialdini, Robert, 32, 196 hand displays, 78–79 clothing jewelry playing, 66 adornment, 17–19 leg communication, 85–86, 87, 88 enclothed cognition, 18–19, 29, 42 smiling, 133, 134, 135 phone vocal tones, 42 torso and arms, 90, 91, 93, warehouses incident, 17–18, 27, 29, 94, 95, 96 43 ventral display, 95 Coca-Cola company incident, 35 Bing Maps, 29 coding, 57–58 biting fi ngers, 151 “Come here,” “Go away” or, 60 biting lips, 150 comfort, 139–158 biting objects, 152 face-pacifying move, 143–144 bobble, head, 195 head tilts, 154–158 brain introduction, 141–142 amygdala, 161–175 leg direction, 86 hijacking, 167–168, 172–174, 185, lips, 147–152 203 mouth covers, 146–147 information processing, neck-pacifying move, 143–144 165–166 self-comforting, 154–158 introduction, 164–165 summary, 158 summary, 174–175 commitment, infl uence, 32 subconscious communication. See also email; emotions, 166 nonverbal communication manipulators, 65 feedback, 5, 169, 180 torso leaning, 89 The Gender Communication subliminal aff ective priming, Handbook, 38 169–170 modeling, 5, 46 subliminal slides, 166 “Communicative Body Movements,” brow lowerer, 189–190 9 brow raiser, 188–189 concession, infl uence, 32 Bruce Wayne (fi ctional character), consistency, infl uence, 32 199 contempt, 121–125 Bundy, Ted, 48 “Contempt and Self-Esteem,” 121 bindex.indd 01/10/14 Page 214 Index 215 contradictions. See hot spots personal space, 14 conversational signals, 187–196 proxemics, 14 batons, 63, 191–192 public space, 14 breaking down, 191–193 touch, 15 Ekman on, 195 emotions, 190–191 D eyebrows DAPs. See detailed action plans anger, 131, 148 de Castillejo, Irene Claremont, 3 batons, 63, 191–192 defending, 204, 206–207 brow lowerer, 189–190 deictic movements, 63 conversational signals, 195 detailed action plans (DAPs), 28 disgust, 127 disbelief, 194 Ekman on, 187, 191 discomfort, 139–158 FACS, 103 biting fi ngers, 151 fear, 109, 112 biting lips, 150 inner brow raiser, 188 biting objects, 152 outer brow raiser, 188–189 eye blocking, 153–154 question mark, 193 face-pacifying move, 143–144 sadness, 119, 120, 121 head tilts, 154–158 sophisticated skepticism, 194 introduction, 141–142 surprise, 113, 115, 116 leg direction, 86 underliner, 192 lips, 147–152 word search, 193 mouth covers, 146–147 worry, 110 neck-pacifying move, 143–144 nonverbal, 193–195 self-comforting, 154–158 punctuation, 192–193 summary, 158 question mark, 193 disgust, 125–128 underliner, 192 dorking, Google, 28 word search, 193 Dreeke, Robin, 21, 30–31, 83, critical thinking, 207–210 179–180, 196 Critical Thinking Scripts (CTSs), Duchenne smile, 132, 133 209–210 crossed arms, 94–95 E crossed legs, 87–88 Efron, David, 9, 57 CTSs. See Critical Thinking Scripts eggs example, 163–164 cultural variance. See also emblems; ego suspension, 31, 179, 181, emotions 184–186 conversational signals, 191, 194 Ekman, Paul emblems, 11, 57, 58, 59–61 on conversational signals, 195 eye contact, 16 Emotions Revealed, 22, 108, 121, micros, 105 128, 136 origin of nonverbal behaviors, 57 on eye contact, 16 bindex.indd 01/10/14 Page 215 216 Index on eyebrows, 187, 191 nonverbal communication, 6, 38–39 on facial changes, 99, 101 phishing, 35–39 Friesen and, 55, 57, 58, 102, 103 Coca-Cola company incident, 35 “Hand Movements,” 11, 55, 62 defi ned, 35 Human Ethology paper, 187, 190, Facebook, 35–36 195 nonverbal communication, 38–39 on illustrators, 63 PayPal, 37 on manipulators, 65 three-layered attack, 40–41 Microexpression Training Tool, 136 receiver, 5, 6 O’Sullivan and, 102, 104, 105, 106, sender, 5, 6, 39 141 spoofi ng, 201 Telling Lies, 63, 65 emblems elicitation, 177–196 cultural variance, 11, 57, 58, 59–61 defi ned, 30, 179 described, 9–11, 58–62 phone, 39–42, 173–174 illustrators compared to, 62, 63 rapport slips, 59 accommodating nonverbals, 31, emoticons, 5, 38–39 179, 181 “Emotion and Personality,” 164 artifi cial time constraints, 31, 179, emotional processor. See amygdala 181–182 emotions. See also conversational ask how, when, why questions, 31, signals; facial expressions; hand 180, 181, 186–187 displays; happiness assistance themes, 31, 179, 181, anger 182–184 “Beat Them or Ban Them: The defi ned, 30–31 Characteristics and Social described, 179–181 Functions of Anger and ego suspension, 31, 179, 181, Contempt,” 121 184–186 described, 128–132 framing, 33 pursed lips, 148, 149 Greg example, 101–102 anxiety, 13, 150, 151, 152, 169 It’s Not All About “Me”, 30–31, contempt, 121–125 179–180 conversational signals, 190–191 manage expectations, 31, 180, 181 defi ned, 108 quid pro quo, 31, 180, 181 disgust, 125–128 reciprocal altruism, 31, 180, 181 eye contact, 15–16 slower rate of speech, 31, 179, 181 fear sympathy themes, 31, 179, 181, facial expression, 109–113 182–184 fi ght or fl ight response, 109, 114, validation, 31, 179, 181 146 summary, 196 visual cliff experiment, 6–8, 170, email 171 communication cycle, 5 worry, 110–111 emoticons, 5, 38–39 feelings versus, 108 misunderstanding, 6 grief, 116, 117, 120 bindex.indd 01/10/14 Page 216 Index 217 hand displays, 55 F sadness, 116–121 face rubbing, 143, 144–145 cat and resume example, 116–118 Facebook, 35–36, 39, 196 described, 116–121 face-pacifying move, 143–144 eye blocking, 153–154 Facial Action Coding System (FACS), surprise 103–105, 187–190 described, 113–116 facial expressions, 99–138. See also fi ght or fl ight response, 109, 114, emotions; happiness 146 anger mouth covers, 146–147 “Beat Them or Ban Them: The subliminal aff ective priming, Characteristics and Social 169–170 Functions of Anger and types Contempt,” 121 exercise, 19–20 described, 128–132 seven universal emotions, 20, 105, pursed lips, 148, 149 108, 125 anxiety, 13, 150, 151, 152, 169 Emotions Revealed (Ekman), 22, 108, biting fi ngers, 151 121, 128, 136 biting lips, 150 empathy, 167–168, 170, 172–175, biting objects, 152 183 contempt, 121–125 employee smoking areas, 45 disgust, 125–128 enclothed cognition, 18–19, 29, 42 Ekman on, 99, 101 encouragement, 7, 134, 180, 195, 211 eye contact, 15–16 expectations, managing, 31, 180, 181 eyebrows eye blocking, 153–154 anger, 131, 148 eye contact, 15–16 batons, 63, 191–192 eyebrows brow lowerer, 189–190 anger, 131, 148 conversational signals, 195 batons, 63, 191–192 disgust, 127 brow lowerer, 189–190 Ekman on, 187, 191 conversational signals, 195 FACS, 103 disgust, 127 fear, 109, 112 Ekman on, 187, 191 inner brow raiser, 188 FACS, 103 outer brow raiser, 188–189 fear, 109, 112 question mark, 193 inner brow raiser, 188 sadness, 119, 120, 121 outer brow raiser, 188–189 sophisticated skepticism, 194 question mark, 193 surprise, 113, 115, 116 sadness, 119, 120, 121 underliner, 192 sophisticated skepticism, 194 word search, 193 surprise, 113, 115, 116 worry, 110 underliner, 192 face-pacifying move, 143–144 word search, 193 fear worry, 110 bindex.indd 01/10/14 Page 217 218 Index described, 109–113 fake smile, 132, 134, 155–156 fi ght or fl ight response, 109, 114, fear 146 described, 109–113 visual cliff experiment, 6–8, 170, fi ght or fl ight response, 109, 114, 171 146 worry, 110–111 visual cliff experiment, 6–8, 170, grief, 116, 117, 120 171 lips, 147–152 worry, 110–111 macroexpressions, 7, 34, 106–107 feedback, 5, 169, 180 microexpressions, 34, 104, 105, feelings, 108. See also emotions 106–107 feet. See legs and feet neck-pacifying move, 143–144 fi ght or fl ight response, 109, 114, 146 overview, 19–20 fi ve-day class, “Social Engineering practicing, 136–137 for Penetration Testers,” 30, 137, reading, 170–171 202–204 sadness, 116–121 “focus” face, 138 cat and resume example, 116–118 folded arms, 65, 154 described, 116–121 framing eye blocking, 153–154 defi ned, 33 smile genital, 74, 79 Duchenne smile, 132, 133 rapport, 33 fake, 132, 134, 155–156 friendliness happiness in voice, 41–42 arm display, 93 head tilt, 155–157 crossed legs, 88 sincere, 7, 133, 134, 136, 172 emoticons, 39 social, 133, 134 head tilt and smile, 156 “The Value of a Smile: Game Friesen, Wallace V., 55, 57, 58, 102, Theory with a Human Face,” 103 41–42, 134 summary, 137–138 G surprise gang sign, “I love you” or, 59 described, 113–116 Gardner Museum theft, 47 fi ght or fl ight response, 109, 114, gathering information, 28–29 146 The Gender Communication Handbook mouth covers, 146–147 (Nelson), 38 subliminal aff ective priming, genital framing, 74, 79 169–170 “Gestures and Environment,” 57 Truth Wizards, 102, 104–107, 141 “Go away,” “Come here” or, 60 worry, 110–111 “Good luck,” obscene gesture or, 61 FACS.
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