MAG Airport Name Operator IATA Code Manchester (Report Defaults)

Departure Punctuality - Nov-17

Last Month Last Year % Change Target Var to Target First Wave 89.5% 87.9% 1.6% 85.0% 4.5% Not First Wave 82.0% 81.2% 0.8% 85.0% -3.0% Grand Total 83.5% 82.7% 0.8% 85.0% -1.5%

Departure Punctuality - Last 12 Months

This Year Prev Year % Change Target Var to Target First Wave 83.0% 84.7% (1.7%) 82.0% 1.0% Not First Wave 71.8% 75.9% (4.1%) 82.0% -10.2% Grand Total 74.3% 77.9% (3.6%) 82.0% -7.7% ATMs and Passenger Volumes

MTD YTD Last Year Change Last Year Change Last Year Change Last Year Change Terminal Flight Passengers Passengers % Movements Movements % Passengers Passengers % Movements Movements % Arriving 429,862 369810 16% 2744 2538 8% 4,932,661 4382434 13% 29174 27079 8% Terminal 1 Departing 413,341 357604 16% 2736 2533 8% 4,881,624 4317551 13% 29138 27036 8% Terminal 1 843,203 727414 16% 5480 5071 8% 9,814,285 8699985 13% 58312 54115 8% Total Arriving 142,128 178022 -20% 675 913 -26% 2,399,292 2389647 0% 12017 12025 -0% Terminal 2 Departing 135,678 160823 -16% 666 911 -27% 2,375,500 2342954 1% 11870 11983 -1% Terminal 2 277,806 338845 -18% 1341 1824 -26% 4,774,792 4732601 1% 23887 24008 -1% Total Arriving 307,914 322033 -4% 3228 3259 -1% 3,063,969 2882904 6% 29029 27396 6% Terminal 3 Departing 301,145 310523 -3% 3228 3259 -1% 3,044,588 2827563 8% 29029 27374 6% Terminal 3 609,059 632556 -4% 6456 6518 -1% 6,108,557 5710467 7% 58058 54770 6% Total Grand Total 1,730,068 1698815 2% 13277 13413 -1% 20,697,634 19143053 8% 140257 132893 6% Monthly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of ATMs # Delays % Flights with no Delay BE 3037 30.1% 347 89% RYANAIR FR 1690 16.8% 250 85% EASYJET AIRLINES EZY 1648 16.3% 234 86% BA 653 6.5% 98 85% TUI TOM 613 6.1% 154 75% MT 532 5.3% 150 72% JET2.COM LS 510 5.1% 66 87% AER LINGUS EI 480 4.8% 37 92% LUFTHANSA LH 472 4.7% 73 85% LM 452 4.5% 70 85% Grand Total 10087 100.0% 1479 85%

Yearly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of Total ATMs # Delays % Flights with no Delay FLYBE BE 38695 20% 8029 79% RYANAIR FR 26097 13% 6998 73% EASYJET AIRLINES EZY 22340 12% 7098 68% JET2.COM LS 12811 7% 2567 80% TUI TOM 12211 6% 3699 70% THOMAS COOK AIRLINES MT 10397 5% 3473 67% MONARCH AIRLINES SCH ZB 8585 4% 2266 74% BRITISH AIRWAYS BA 7180 4% 1360 81% AER LINGUS EI 5428 3% 647 88% LUFTHANSA LH 4981 3% 1103 78% Grand Total 148725 77% 37240 75%

Departure Punctuality by Terminal

T1 Punctuality T2 Puntuality T3 Puntuality 82.13% 79.28% 85.56%

First Wave Departure Punctuality

Operator Name Operator IATA Code # Movements % of Movements Punctuality % LUFTHANSA LH 56 4.2% 98.21% RYANAIR FR 182 13.7% 94.51% FLYBE BE 202 15.2% 92.57% EASYJET AIRLINES EZY 294 22.2% 91.84% JET2.COM LS 134 10.1% 90.30% K.L.M. KL 30 2.3% 90.00% BRITISH AIRWAYS BA 69 5.2% 86.96% THOMAS COOK AIRLINES MT 131 9.9% 83.97% TUI TOM 203 15.3% 81.28% BRUSSELS AIRLINES SN 26 2.0% 76.92% Grand Total 1327 100.0% 89.45% Monthly Airline Performance by Departure Punctuality

Departing Punctuality Punctuality Operator Arriving Departing Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage 1 IRAQI AIRWAYS IA 8 0.1% 100% 100% 0% 100% 1 VUELING AIRLINES VY 32 0.2% 100% 100% 0% 100% AUSTRIAN 1 OS 44 0.3% 91% 100% 9% 95% AIRLINES 1 ZT 10 0.1% 67% 100% 33% 67% 5 LUFTHANSA LH 472 3.6% 79% 90% 11% 99% 6 UNITED UA 60 0.5% 80% 90% 10% 57% 7 JET2.COM LS 510 3.8% 85% 89% 5% 98% 8 AER LINGUS EI 480 3.6% 95% 89% (6%) 82% 9 AIR ARABIA 3O 18 0.1% 100% 89% (11%) 78% 10 FLYBE BE 3,037 22.9% 89% 89% (0%) 91% 11 QATAR AIRWAYS QR 136 1.0% 99% 88% (10%) 97% AMERICAN 11 AA 102 0.8% 84% 88% 4% 47% AIRLINES 13 ICELANDAIR FI 60 0.5% 90% 87% (3%) 47% 14 AIR FRANCE AF 178 1.3% 85% 87% 1% 97% 15 EASYJET AIRLINES EZY 1,648 12.4% 86% 86% 1% 84% 16 CATHAY PACIFIC CX 42 0.3% 86% 86% 0% 90% SAS SCANDINAVIAN 17 SK 324 2.4% 84% 85% 1% 96% AIRLINES 18 FINNAIR AY 120 0.9% 90% 85% (5%) 85% 19 HAINAN AIRLINES HU 26 0.2% 85% 85% 0% 92% SINGAPORE 20 SQ 86 0.6% 100% 84% (16%) 93% AIRLINES 21 BRITISH AIRWAYS BA 653 4.9% 87% 83% (3%) 87% 22 OMAN AIR WY 60 0.5% 53% 83% 30% 100% 23 RYANAIR FR 1,690 12.8% 87% 83% (4%) 100% SWISS 24 INTERNATIONAL LX 119 0.9% 93% 83% (10%) 95% AIR LINES 25 VS 147 1.1% 78% 82% 4% 77% AIRWAYS SAUDIA ARABIAN 26 SV 34 0.3% 35% 82% 47% 65% AIRLINES 27 ROYAL AIR MAROC AT 22 0.2% 82% 82% 0% 100% 28 ETIHAD AIRWAYS EY 120 0.9% 98% 82% (17%) 87% 29 LOGANAIR LM 452 3.4% 88% 81% (7%) 89% BRUSSELS 30 SN 164 1.2% 84% 80% (4%) 90% AIRLINES 31 IBERIA EXPRESS I2 18 0.1% 78% 78% 0% 78% 32 K.L.M. KL 288 2.2% 88% 77% (10%) 97% THOMAS COOK 33 MT 532 4.0% 67% 77% 9% 83% AIRLINES AIR 34 GR 102 0.8% 84% 76% (8%) 88% SERVICES 35 TUI TOM 613 4.6% 74% 76% 2% 88% 36 COBALT AIR CO 16 0.1% 88% 75% (13%) 38% FREEBIRD 36 FHY 8 0.1% 75% 75% 0% 100% AIRLINES 38 P.I.A. PK 78 0.6% 77% 64% (13%) 21% 39 EUROWINGS EW 248 1.9% 63% 64% 1% 98% 40 AIR TRANSAT TS 16 0.1% 75% 63% (13%) 63% 41 TURKISH AIRLINES TK 120 0.9% 82% 60% (22%) 28% 42 EMIRATES EK 180 1.4% 74% 59% (16%) 89% 43 AIR PORTUGAL TP 102 0.8% 63% 59% (4%) 65% NORWEGIAN AIR 44 DY 58 0.4% 72% 55% (17%) 100% SHUTTLE 45 AEGEAN AIRLINES A3 16 0.1% 75% 38% (38%) 63% Grand Total 13,249 100.0% 85% 84% (1%) 89% Monthly Airline Performance by Punctuality Change (difference between Arrival OTP and Departure OTP)

Punctuality Punctuality Change Operator Arriving Departing Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage SAUDIA ARABIAN 1 SV 34 0.3% 35% 82% 47% 65% AIRLINES 2 TITAN AIRWAYS ZT 10 0.1% 67% 100% 33% 67% 3 OMAN AIR WY 60 0.5% 53% 83% 30% 100% 4 LUFTHANSA LH 472 3.6% 79% 90% 11% 99% 5 UNITED UA 60 0.5% 80% 90% 10% 57% THOMAS COOK 6 MT 532 4.0% 67% 77% 9% 83% AIRLINES AUSTRIAN 7 OS 44 0.3% 91% 100% 9% 95% AIRLINES 8 JET2.COM LS 510 3.8% 85% 89% 5% 98% VIRGIN ATLANTIC 9 VS 147 1.1% 78% 82% 4% 77% AIRWAYS AMERICAN 10 AA 102 0.8% 84% 88% 4% 47% AIRLINES 11 TUI TOM 613 4.6% 74% 76% 2% 88% SAS SCANDINAVIAN 12 SK 324 2.4% 84% 85% 1% 96% AIRLINES 13 AIR FRANCE AF 178 1.3% 85% 87% 1% 97% 14 EUROWINGS EW 248 1.9% 63% 64% 1% 98% 15 EASYJET AIRLINES EZY 1,648 12.4% 86% 86% 1% 84% 16 IRAQI AIRWAYS IA 8 0.1% 100% 100% 0% 100% 16 VUELING AIRLINES VY 32 0.2% 100% 100% 0% 100% 16 CATHAY PACIFIC CX 42 0.3% 86% 86% 0% 90% 16 HAINAN AIRLINES HU 26 0.2% 85% 85% 0% 92% 16 ROYAL AIR MAROC AT 22 0.2% 82% 82% 0% 100% 16 IBERIA EXPRESS I2 18 0.1% 78% 78% 0% 78% FREEBIRD 16 FHY 8 0.1% 75% 75% 0% 100% AIRLINES 23 FLYBE BE 3,037 22.9% 89% 89% (0%) 91% 24 BRITISH AIRWAYS BA 653 4.9% 87% 83% (3%) 87% 25 ICELANDAIR FI 60 0.5% 90% 87% (3%) 47% BRUSSELS 26 SN 164 1.2% 84% 80% (4%) 90% AIRLINES 27 RYANAIR FR 1,690 12.8% 87% 83% (4%) 100% 28 AIR PORTUGAL TP 102 0.8% 63% 59% (4%) 65% 29 FINNAIR AY 120 0.9% 90% 85% (5%) 85% 30 AER LINGUS EI 480 3.6% 95% 89% (6%) 82% 31 LOGANAIR LM 452 3.4% 88% 81% (7%) 89% AURIGNY AIR 32 GR 102 0.8% 84% 76% (8%) 88% SERVICES SWISS 33 INTERNATIONAL LX 119 0.9% 93% 83% (10%) 95% AIR LINES 34 QATAR AIRWAYS QR 136 1.0% 99% 88% (10%) 97% 35 K.L.M. KL 288 2.2% 88% 77% (10%) 97% 36 AIR ARABIA 3O 18 0.1% 100% 89% (11%) 78% 37 COBALT AIR CO 16 0.1% 88% 75% (13%) 38% 37 AIR TRANSAT TS 16 0.1% 75% 63% (13%) 63% 39 P.I.A. PK 78 0.6% 77% 64% (13%) 21% 40 EMIRATES EK 180 1.4% 74% 59% (16%) 89% SINGAPORE 41 SQ 86 0.6% 100% 84% (16%) 93% AIRLINES 42 ETIHAD AIRWAYS EY 120 0.9% 98% 82% (17%) 87% NORWEGIAN AIR 43 DY 58 0.4% 72% 55% (17%) 100% SHUTTLE 44 TURKISH AIRLINES TK 120 0.9% 82% 60% (22%) 28% 45 AEGEAN AIRLINES A3 16 0.1% 75% 38% (38%) 63% Grand Total 13,249 100.0% 85% 84% (1%) 89% Monthly Delay Analysis by Airline

Ground Total Delay Air Traffic Airline Airport Servicing Misc Reactionary Weather Operator Name Incidents Delays Delays Delays Delays Delays Delays Delays RYANAIR 696 18 159 308 14 14 144 39 EASYJET AIRLINES 609 14 136 204 29 108 97 21 FLYBE 517 18 121 158 50 28 123 19 TUI 214 22 65 70 19 19 5 9 THOMAS COOK 161 14 63 37 17 7 12 11 AIRLINES BRITISH AIRWAYS 131 1 21 12 12 6 43 36 LOGANAIR 118 22 39 14 2 37 4 K.L.M. 118 21 10 14 12 9 39 13 EUROWINGS 116 4 10 31 1 4 65 1 EMIRATES 112 4 9 13 6 21 35 24 LUFTHANSA 112 7 16 17 12 54 6 JET2.COM 100 22 27 24 9 3 3 12 AER LINGUS 95 16 24 9 5 37 4 TURKISH AIRLINES 83 12 5 14 13 22 16 1 BRUSSELS AIRLINES 71 7 20 26 2 5 6 5 SAS SCANDINAVIAN 56 8 4 5 2 32 5 AIRLINES AIR PORTUGAL 56 4 3 11 6 2 30 AIR FRANCE 52 7 9 7 9 19 1 SWISS INTERNATIONAL 41 23 5 1 1 9 2 AIR LINES P.I.A. 33 1 3 8 3 2 16 AURIGNY AIR 31 4 6 17 4 SERVICES VIRGIN ATLANTIC 28 11 2 5 5 3 AIRWAYS NORWEGIAN AIR 26 6 5 4 1 8 2 SHUTTLE ETIHAD AIRWAYS 26 5 4 5 2 2 5 3 FINNAIR 25 2 7 8 2 1 4 1 SINGAPORE AIRLINES 21 1 10 7 2 1 OMAN AIR 18 6 2 10 AMERICAN AIRLINES 18 3 1 5 2 6 1 AEGEAN AIRLINES 16 5 4 1 6 IBERIA EXPRESS 13 1 3 2 3 4 HAINAN AIRLINES 12 2 4 3 2 1 UNITED 12 6 1 4 1 QATAR AIRWAYS 12 2 5 2 2 1 AIR TRANSAT 8 2 1 3 1 1 ICELANDAIR 8 2 1 1 1 1 2 CATHAY PACIFIC 7 2 1 2 1 1 SAUDIA ARABIAN 6 4 1 1 AIRLINES COBALT AIR 5 1 2 2 GERMANIA 4 2 1 1 CORENDON DUTCH 3 2 1 AIRLINES VUELING AIRLINES 3 1 2 ROYAL AIR MAROC 2 1 1 FREEBIRD AIRLINES 1 1 AUSTRIAN AIRLINES 1 1 TITAN AIRWAYS 1 1 CONDOR 1 1 Grand Total 201 808 1084 264 299 902 234 Percentage of Delays - By Event

Delay Category Code % of Description Total Air Traffic 5.2% Control Airline 21.8% Airport 28.2% Ground 7.1% Servicing Miscellaneous 8.0% Reactionary 23.2% Unknown 0.1% Unknown Delay 0.1% Category Code Weather 6.2%

Percentage of Delays - By Time

% of Delay Category Code Description Total Air Traffic 4.5% Control Airline 27.6% Airport 13.5% Ground 6.1% Servicing Miscellaneous 4.8% Reactionary 35.1% Unknown 0.1% Unknown Delay 0.0% Category Code Weather 8.3% Departing Taxi Times Arriving Taxi Times

Manchester Manchester Average Taxi Times Average Taxi Times Terminal Terminal Terminal Terminal Terminal Terminal Operator Name 1 2 3 Operator Name 1 2 3 AEGEAN AIRLINES 20 AEGEAN AIRLINES 10 AER LINGUS 13 AER LINGUS 5 AIR ARABIA 18 16 AIR ARABIA 7 6 AIR FRANCE 11 AIR FRANCE 5 AIR PORTUGAL 15 AIR PORTUGAL 6 AIR TRANSAT 23 AIR TRANSAT 9 AMERICAN AIRLINES 17 AIR X CHARTER 5 AURIGNY AIR SERVICES 13 AMERICAN AIRLINES 9 AUSTRIAN AIRLINES 15 AURIGNY AIR SERVICES 7 23 AUSTRIAN AIRLINES 7 BMI REGIONAL 7 BLUE ISLANDS 9 BRITISH AIRWAYS 13 BMI REGIONAL 4 BRUSSELS AIRLINES 13 BRITISH AIRWAYS 5 CATHAY PACIFIC 21 BRUSSELS AIRLINES 6 COBALT AIR 14 CATHAY PACIFIC 8 CONDOR 23 COBALT AIR 7 CORENDON DUTCH 14 CONDOR 5 AIRLINES CORENDON DUTCH 7 EASYJET AIRLINES 12 AIRLINES EMIRATES 19 EASYJET AIRLINES 4 ETIHAD AIRWAYS 15 EMIRATES 7 EUROATLANTIC AIRWAYS 16 ETIHAD AIRWAYS 8 EUROWINGS 13 EUROWINGS 6 FINNAIR 13 FINNAIR 6 FLYBE 12 FLYBE 6 FREEBIRD AIRLINES 17 FREEBIRD AIRLINES 9 GERMANIA 22 GERMANIA 9 HAINAN AIRLINES 22 HAINAN AIRLINES 10 IBERIA EXPRESS 13 IBERIA EXPRESS 8 ICELANDAIR 14 ICELANDAIR 6 IRAQI AIRWAYS 13 IRAQI AIRWAYS 6 JET2.COM 16 JET2.COM 6 JOTA AVIATION 23 JOTA AVIATION 9 K.L.M. 12 K.L.M. 5 LOGANAIR 14 LOGANAIR 6 LUFTHANSA 13 LUFTHANSA 5 LUXAIR 14 LUXAIR 10 NORWEGIAN AIR SHUTTLE 14 NORWEGIAN AIR SHUTTLE 6 OMAN AIR 20 OMAN AIR 11 P.I.A. 20 P.I.A. 11 QATAR AIRWAYS 18 QATAR AIRWAYS 9 ROYAL AIR FORCE (TOW) 19 ROYAL AIR MAROC 7 ROYAL AIR MAROC 15 RYANAIR 6 SAS SCANDINAVIAN RYANAIR 11 6 SAS SCANDINAVIAN AIRLINES 16 AIRLINES SAUDIA ARABIAN AIRLINES 13 SAUDIA ARABIAN AIRLINES 20 SINGAPORE AIRLINES 11 SINGAPORE AIRLINES 21 SPRINTAIR 9 SWISS INTERNATIONAL AIR SPRINTAIR 7 6 SWISS INTERNATIONAL AIR LINES 14 LINES SYNERGY AVIATION 3 THOMAS COOK AIRLINES 18 THOMAS COOK AIRLINES 11 TITAN AIRWAYS 11 17 TITAN AIRWAYS 8 9 TRANSAVIA AIRLINES (HV) 12 TRANSAVIA AIRLINES (HV) 8 TUI 18 TUI 8 TURKISH AIRLINES 18 TURKISH AIRLINES 8 UNITED 22 UNITED 11 VIRGIN ATLANTIC AIRWAYS 21 VIRGIN ATLANTIC AIRWAYS 10 VUELING AIRLINES 11 VUELING AIRLINES 5 Grand Total 14 19 12 Grand Total 6 9 6 Summary of Baggage Performance

Baggage Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Category Passengers Movements Bag Bag Missed % A 83,610 222 13 41 41 82% B 549,166 3171 14 24 268 92% C 168,252 1553 14 21 250 84% D 78,876 1701 11 13 181 89% Grand Total 879,904 6647 89%

Baggage Performance by Terminal

Terminal Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Description Passengers Movements Bag Bag Missed % Terminal 1 429,862 2744 16 25 372 86% Terminal 2 142,128 675 12 31 117 83% Terminal 3 307,914 3228 11 15 251 92% Grand Total 879,904 6647 89%

Baggage SLA by Handling Agent

Ramp Handling Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Agent Passengers Movements Bag Bag Missed %

Asig (Menzies) 9,071 57 16 35 40 30% Aviator 88,222 472 15 27 56 88% Dnata Ops 42,154 99 13 38 10 90% Flight Support 5,408 48 12 22 1 98% Landmark Aviation 45 2 1 50% Menzies 370,164 3918 14 19 473 88% Premiere Handling 167 2 16 22 2 0% Swissport 95 1 14 17 0 100% Swissport 316,902 1795 10 22 153 91% Jet2 47,676 253 14 24 4 98% Grand Total 879,904 6647 89%