Departure Punctuality - Apr-17

Last Month Last Year % Change Target Var to Target First Wave 87.6% 91.3% -3.8% 85.0% 2.6% Not First Wave 77.5% 81.5% -4.0% 85.0% -7.5% Grand Total 79.7% 83.6% -3.9% 85.0% -5.3%

Departure Punctuality - Last 12 Months

This Year Prev Year % Change Target Var to Target First Wave 84.3% 85.0% (0.6%) 82.0% 2.3% Not First Wave 74.8% 77.4% (2.6%) 82.0% -7.2% Grand Total 77.0% 79.1% (2.1%) 82.0% -5.0% ATMs and Passenger Volumes

MTD YTD Last Year Change Last Year Change Last Year Change Last Year Change Terminal Flight Passengers Passengers % Movements Movements % Passengers Passengers % Movements Movements % Arriving 515,217 431300 19% 3149 2757 14% 515,217 431300 19% 3149 2757 14% Terminal 1 Departing 504,732 398973 27% 3147 2757 14% 504,732 398973 27% 3147 2757 14% Terminal 1 1,019,949 830273 23% 6296 5514 14% 1,019,949 830273 23% 6296 5514 14% Total Arriving 234,991 214567 10% 1175 1050 12% 234,991 214567 10% 1175 1050 12% Terminal 2 Departing 226,719 190831 19% 1181 1031 15% 226,719 190831 19% 1181 1031 15% Terminal 2 461,710 405398 14% 2356 2081 13% 461,710 405398 14% 2356 2081 13% Total Arriving 382,600 353080 8% 3523 3281 7% 382,600 353080 8% 3523 3281 7% Terminal 3 Departing 380,512 329936 15% 3527 3277 8% 380,512 329936 15% 3527 3277 8% Terminal 3 763,112 683016 12% 7050 6558 8% 763,112 683016 12% 7050 6558 8% Total Grand Total 2,244,771 1918687 17% 15702 14153 11% 2,244,771 1918687 17% 15702 14153 11% Monthly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of ATMs # Delays % Flights with no Delay BE 3345 27.6% 590 82% FR 2344 19.3% 520 78% EASYJET AIRLINES EZY 1979 16.3% 508 74% JET2.COM LS 859 7.1% 105 88% THOMSON AIRWAYS TOM 751 6.2% 197 74% SCH ZB 750 6.2% 168 78% MT 736 6.1% 179 76% BA 525 4.3% 68 87% AER LINGUS EI 444 3.7% 34 92% LH 405 3.3% 74 82% Grand Total 12138 100.0% 2443 80%

Yearly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of Total ATMs # Delays % Flights with no Delay FLYBE BE 38911 21% 6972 82% RYANAIR FR 24852 13% 6156 75% EASYJET AIRLINES EZY 20636 11% 5720 72% JET2.COM LS 12513 7% 3375 73% THOMSON AIRWAYS TOM 11959 6% 3192 73% MONARCH AIRLINES SCH ZB 9480 5% 1856 80% THOMAS COOK AIRLINES MT 9050 5% 2181 76% BRITISH AIRWAYS BA 6882 4% 1401 80% AER LINGUS EI 5340 3% 694 87% LUFTHANSA LH 4838 3% 892 82% Grand Total 144461 77% 32439 78%

Departure Punctuality by Terminal

T1 Punctuality T2 Puntuality T3 Puntuality 78.68% 81.46% 80.12%

First Wave Departure Punctuality

Operator Name Operator IATA Code # Movements % of Movements Punctuality % RYANAIR FR 260 15.1% 93.85% K.L.M. KL 30 1.7% 90.00% JET2.COM LS 253 14.7% 89.72% EASYJET AIRLINES EZY 302 17.5% 89.07% MONARCH AIRLINES SCH ZB 188 10.9% 88.30% THOMSON AIRWAYS TOM 205 11.9% 87.32% LUFTHANSA LH 54 3.1% 87.04% THOMAS COOK AIRLINES MT 172 10.0% 84.88% FLYBE BE 232 13.4% 81.47% BRITISH AIRWAYS BA 30 1.7% 80.00% Grand Total 1726 100.0% 87.95% Monthly Airline Performance by Departure Punctuality

Departing Punctuality Punctuality Operator Arriving Departing Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage 1 ICELANDAIR FI 52 0.3% 77% 100% 23% 81% 1 CATHAY PACIFIC CX 34 0.2% 65% 100% 35% 100% 1 HAINAN AIRLINES HU 34 0.2% 12% 100% 88% 88% 4 QR 138 0.9% 68% 94% 26% 94% AUSTRIAN 5 OS 66 0.4% 55% 94% 39% 88% AIRLINES SAS SCANDINAVIAN 6 SK 318 2.0% 91% 94% 3% 100% AIRLINES 7 FINNAIR AY 120 0.8% 88% 93% 5% 88% 8 DELTA AIRLINES DL 78 0.5% 77% 92% 15% 95% 9 AER LINGUS EI 444 2.8% 95% 89% (6%) 87% AIR 10 GR 108 0.7% 89% 89% 0% 98% SERVICES 11 VS 219 1.4% 83% 88% 5% 90% AIRWAYS 12 JET2.COM LS 859 5.5% 87% 88% 1% 94% 13 GERMAN WINGS 4U 80 0.5% 93% 88% (5%) 100% 14 BRITISH AIRWAYS BA 525 3.4% 87% 87% 1% 93% MONARCH 15 ZB 750 4.8% 71% 85% 14% 96% AIRLINES SCH 16 AF 180 1.1% 83% 84% 1% 97% 17 LUFTHANSA LH 405 2.6% 79% 84% 5% 92% 18 ETIHAD AIRWAYS EY 120 0.8% 70% 83% 13% 82% 19 UNITED UA 58 0.4% 79% 83% 3% 86% THOMAS COOK 20 MT 736 4.7% 69% 82% 13% 92% AIRLINES 21 VUELING AIRLINES VY 100 0.6% 86% 82% (4%) 84% 22 FLYBE BE 3,345 21.4% 83% 81% (2%) 93% AMERICAN 23 AA 169 1.1% 76% 81% 4% 78% AIRLINES 24 IRAQI AIRWAYS IA 10 0.1% 80% 80% 0% 40% THOMSON 25 TOM 751 4.8% 68% 79% 11% 88% AIRWAYS SINGAPORE 26 SQ 86 0.5% 72% 79% 7% 95% AIRLINES 27 K.L.M. KL 350 2.2% 82% 78% (4%) 98% 28 IBERIA EXPRESS I2 26 0.2% 85% 77% (8%) 85% 29 RYANAIR FR 2,344 15.0% 79% 77% (2%) 96% 30 EASYJET AIRLINES EZY 1,979 12.6% 72% 77% 4% 90% 31 EUROWINGS EW 180 1.1% 68% 70% 2% 100% 32 ROYAL AIR MAROC AT 26 0.2% 69% 69% 0% 92% 33 EMIRATES EK 180 1.1% 62% 69% 7% 88% 34 COBALT AIR CO 24 0.2% 75% 67% (8%) 92% 35 AIR MALTA KM 16 0.1% 63% 63% 0% 88% 36 TS 10 0.1% 60% 60% 0% 80% BRUSSELS 37 SN 162 1.0% 72% 53% (19%) 81% AIRLINES 38 P.I.A. PK 94 0.6% 47% 51% 4% 36% NORWEGIAN AIR 39 DY 56 0.4% 75% 50% (25%) 100% SHUTTLE SWISS 40 INTERNATIONAL LX 110 0.7% 73% 47% (25%) 91% AIR LINES SAUDIA ARABIAN 41 SV 44 0.3% 9% 41% 32% 32% AIRLINES 42 TURKISH AIRLINES TK 120 0.8% 50% 40% (10%) 72% 43 AEGEAN AIRLINES A3 16 0.1% 75% 38% (38%) 100% NORWEGIAN AIR 44 D8 70 0.4% 46% 37% (9%) 97% INTERNATIONAL 45 AIR PORTUGAL TP 60 0.4% 70% 27% (43%) 60% FREEBIRD 46 FHY 15 0.1% 0% 0% 0% 100% AIRLINES Grand Total 15,667 100.0% 78% 80% 2% 92% Monthly Airline Performance by Punctuality Change (difference between Arrival OTP and Departure OTP)

Punctuality Punctuality Change Operator Arriving Departing Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage 1 HAINAN AIRLINES HU 34 0.2% 12% 100% 88% 88% AUSTRIAN 2 OS 66 0.4% 55% 94% 39% 88% AIRLINES 3 CATHAY PACIFIC CX 34 0.2% 65% 100% 35% 100% SAUDIA ARABIAN 4 SV 44 0.3% 9% 41% 32% 32% AIRLINES 5 QATAR AIRWAYS QR 138 0.9% 68% 94% 26% 94% 6 ICELANDAIR FI 52 0.3% 77% 100% 23% 81% 7 DELTA AIRLINES DL 78 0.5% 77% 92% 15% 95% MONARCH 8 ZB 750 4.8% 71% 85% 14% 96% AIRLINES SCH 9 ETIHAD AIRWAYS EY 120 0.8% 70% 83% 13% 82% THOMAS COOK 10 MT 736 4.7% 69% 82% 13% 92% AIRLINES THOMSON 11 TOM 751 4.8% 68% 79% 11% 88% AIRWAYS SINGAPORE 12 SQ 86 0.5% 72% 79% 7% 95% AIRLINES 13 EMIRATES EK 180 1.1% 62% 69% 7% 88% 14 FINNAIR AY 120 0.8% 88% 93% 5% 88% VIRGIN ATLANTIC 15 VS 219 1.4% 83% 88% 5% 90% AIRWAYS 16 LUFTHANSA LH 405 2.6% 79% 84% 5% 92% AMERICAN 17 AA 169 1.1% 76% 81% 4% 78% AIRLINES 18 EASYJET AIRLINES EZY 1,979 12.6% 72% 77% 4% 90% 19 P.I.A. PK 94 0.6% 47% 51% 4% 36% 20 UNITED UA 58 0.4% 79% 83% 3% 86% SAS SCANDINAVIAN 21 SK 318 2.0% 91% 94% 3% 100% AIRLINES 22 EUROWINGS EW 180 1.1% 68% 70% 2% 100% 23 AIR FRANCE AF 180 1.1% 83% 84% 1% 97% 24 JET2.COM LS 859 5.5% 87% 88% 1% 94% 25 BRITISH AIRWAYS BA 525 3.4% 87% 87% 1% 93% AURIGNY AIR 26 GR 108 0.7% 89% 89% 0% 98% SERVICES 26 IRAQI AIRWAYS IA 10 0.1% 80% 80% 0% 40% 26 ROYAL AIR MAROC AT 26 0.2% 69% 69% 0% 92% 26 AIR MALTA KM 16 0.1% 63% 63% 0% 88% 26 AIR TRANSAT TS 10 0.1% 60% 60% 0% 80% FREEBIRD 26 FHY 15 0.1% 0% 0% 0% 100% AIRLINES 32 FLYBE BE 3,345 21.4% 83% 81% (2%) 93% 33 RYANAIR FR 2,344 15.0% 79% 77% (2%) 96% 34 VUELING AIRLINES VY 100 0.6% 86% 82% (4%) 84% 34 K.L.M. KL 350 2.2% 82% 78% (4%) 98% 36 GERMAN WINGS 4U 80 0.5% 93% 88% (5%) 100% 37 AER LINGUS EI 444 2.8% 95% 89% (6%) 87% 38 IBERIA EXPRESS I2 26 0.2% 85% 77% (8%) 85% 39 COBALT AIR CO 24 0.2% 75% 67% (8%) 92% NORWEGIAN AIR 40 D8 70 0.4% 46% 37% (9%) 97% INTERNATIONAL 41 TURKISH AIRLINES TK 120 0.8% 50% 40% (10%) 72% BRUSSELS 42 SN 162 1.0% 72% 53% (19%) 81% AIRLINES NORWEGIAN AIR 43 DY 56 0.4% 75% 50% (25%) 100% SHUTTLE SWISS 44 INTERNATIONAL LX 110 0.7% 73% 47% (25%) 91% AIR LINES 45 AEGEAN AIRLINES A3 16 0.1% 75% 38% (38%) 100% 46 AIR PORTUGAL TP 60 0.4% 70% 27% (43%) 60% Grand Total 15,667 100.0% 78% 80% 2% 92% Monthly Delay Analysis by Airline

Ground Total Delay Air Traffic Airline Airport Servicing Misc Reactionary Weather Operator Name Incidents Delays Delays Delays Delays Delays Delays Delays RYANAIR 1415 149 236 632 81 22 276 18 EASYJET AIRLINES 708 72 167 201 32 60 166 10 FLYBE 677 29 188 204 65 38 145 8 THOMSON AIRWAYS 259 51 58 87 20 15 21 7 MONARCH AIRLINES 257 62 34 95 26 12 21 6 SCH JET2.COM 197 31 37 58 30 22 16 3 LUFTHANSA 169 26 50 49 3 2 36 2 THOMAS COOK 155 7 73 31 14 7 18 5 AIRLINES K.L.M. 154 45 15 13 4 2 72 3 BRUSSELS AIRLINES 119 13 28 31 7 11 25 4 TURKISH AIRLINES 109 17 8 13 13 27 30 1 EMIRATES 101 10 9 18 14 13 37 EUROWINGS 95 8 14 13 2 4 52 2 BRITISH AIRWAYS 80 4 12 17 2 3 37 5 SWISS INTERNATIONAL 69 32 6 5 1 19 6 AIR LINES AER LINGUS 54 1 9 21 2 3 17 1 AIR PORTUGAL 44 2 14 8 2 18 VIRGIN ATLANTIC 38 13 5 8 8 3 AIRWAYS P.I.A. 37 4 2 1 2 28 NORWEGIAN AIR 36 8 3 2 3 18 2 INTERNATIONAL FINNAIR 36 2 3 12 1 2 12 4 SAS SCANDINAVIAN 36 8 2 6 20 AIRLINES ETIHAD AIRWAYS 35 9 14 6 6 SINGAPORE AIRLINES 34 2 6 9 2 5 10 AIR FRANCE 34 6 5 4 1 18 AMERICAN AIRLINES 33 7 2 11 2 11 GERMAN WINGS 31 7 2 7 1 2 12 QATAR AIRWAYS 30 4 4 10 3 2 7 NORWEGIAN AIR 30 7 7 3 6 7 SHUTTLE SAUDIA ARABIAN 26 4 2 2 8 3 7 AIRLINES AUSTRIAN AIRLINES 21 6 8 6 1 AURIGNY AIR 18 3 2 1 12 SERVICES VUELING AIRLINES 18 2 4 1 1 10 AEGEAN AIRLINES 16 3 7 1 5 UNITED 12 1 2 2 2 5 COBALT AIR 11 3 3 5 10 1 1 1 7 AIR MALTA 9 2 1 6 ROYAL AIR MAROC 8 1 7 DELTA AIRLINES 8 1 2 5 AIR TRANSAT 7 1 3 2 1 IBERIA EXPRESS 4 1 1 2 HAINAN AIRLINES 4 1 1 1 1 2 2 LUXAIR 2 1 1 ICELANDAIR 1 1 SKY TAXI 1 1 CITY JET 1 1 CATHAY PACIFIC 1 1 ARKEFLY 1 1 JOTA AVIATION 1 1 Grand Total 601 1054 1596 375 306 1230 88 Percentage of Delays - By Event

Delay Category Code % of Description Total Air Traffic 11.3% Control Airline 20.5% Airport 29.9% Ground 7.4% Servicing Miscellaneous 6.1% Reactionary 23.1% Unknown 0.1% Unknown Delay 0.0% Category Code Weather 1.6%

Percentage of Delays - By Time

Delay Category Code % of Description Total Air Traffic 9.4% Control Airline 27.5% Airport 15.2% Ground 6.0% Servicing Miscellaneous 6.1% Reactionary 33.5% Unknown 0.0% Unknown Delay 0.0% Category Code Weather 2.3% Departing Taxi Times Arriving Taxi Times

Manchester Manchester Average Taxi Times Average Taxi Times Terminal Terminal Terminal Terminal Terminal Terminal Operator Name 1 2 3 Operator Name 1 2 3 AEGEAN AIRLINES 18 AEGEAN AIRLINES 9 AER LINGUS 13 AER LINGUS 6 AIR FRANCE 11 AIR FRANCE 5 AIR MALTA 16 AIR MALTA 10 AIR PORTUGAL 13 AIR PORTUGAL 6 AIR TRANSAT -24 AIR TRANSAT 11 AMERICAN AIRLINES 19 AMERICAN AIRLINES 9 ARKEFLY 26 AURIGNY AIR SERVICES 6 AURIGNY AIR SERVICES 13 AUSTRIAN AIRLINES 8 AUSTRIAN AIRLINES 14 BINAIR 6 BINAIR 18 BRITISH AIRWAYS 6 BRITISH AIRWAYS 13 BRUSSELS AIRLINES 6 BRUSSELS AIRLINES 14 CATHAY PACIFIC 10 CATHAY PACIFIC 22 CITY JET 8 CITY JET 15 7 COBALT AIR 8 CORENDON DUTCH COBALT AIR 15 7 CORENDON DUTCH AIRLINES 14 AIRLINES DELTA AIRLINES 11 DELTA AIRLINES 20 EASTERN AIRWAYS 6 EASTERN AIRWAYS 2 EASYJET AIRLINES 5 EASYJET AIRLINES 13 EMIRATES 7 EMIRATES 18 ETIHAD AIRWAYS 9 ETIHAD AIRWAYS 16 EUROWINGS 7 EUROWINGS 14 FINNAIR 6 FINNAIR 13 FLYBE 6 FLYBE 13 FREEBIRD AIRLINES 10 FREEBIRD AIRLINES 16 GAINJET 9 GERMAN WINGS 14 GERMAN WINGS 7 HAINAN AIRLINES 21 HAINAN AIRLINES 10 IBERIA EXPRESS 12 IBERIA EXPRESS 7 ICELANDAIR 14 ICELANDAIR 8 IRAQI AIRWAYS 15 IRAQI AIRWAYS 8 JET2.COM 15 JET2.COM 7 JOTA AVIATION 12 JOTA AVIATION 4 K.L.M. 11 K.L.M. 5 LUFTHANSA 14 LUFTHANSA 6 LUXAIR 21 LUXAIR 5 MALETH AERO 16 MALETH AERO 8 MONARCH AIRLINES SCH 17 MONARCH AIRLINES SCH 8 NORWEGIAN AIR NORWEGIAN AIR 17 6 INTERNATIONAL INTERNATIONAL NORWEGIAN AIR SHUTTLE 15 NORWEGIAN AIR SHUTTLE 5 P.I.A. 18 P.I.A. 11 QATAR AIRWAYS 18 QATAR AIRWAYS 11 ROYAL AIR MAROC 17 ROYAL AIR MAROC 9 RYANAIR 12 RYANAIR 6 SAS SCANDINAVIAN SAS SCANDINAVIAN 16 7 AIRLINES AIRLINES SAUDIA ARABIAN AIRLINES 22 SAUDIA ARABIAN AIRLINES 13 SINGAPORE AIRLINES 22 SINGAPORE AIRLINES 10 SKY TAXI 7 SKY TAXI 5 SWISS INTERNATIONAL AIR SUN AIR OF SCANDINAVIA 6 SWISS INTERNATIONAL AIR LINES 13 LINES THOMAS COOK AIRLINES 10 THOMAS COOK AIRLINES 18 THOMSON AIRWAYS 55 9 THOMSON AIRWAYS 17 6 5 TITAN AIRWAYS 19 TURKISH AIRLINES 9 TURKISH AIRLINES 16 UNITED 10 UNITED 16 VIRGIN ATLANTIC AIRWAYS 11 VIRGIN ATLANTIC AIRWAYS 20 VUELING AIRLINES 7 VUELING AIRLINES 15 Grand Total 7 9 6 Grand Total 14 18 12 Summary of Baggage Performance

Baggage Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Category Passengers Movements Bag Bag Missed % A 90,532 219 12 42 34 84% B 766,307 4325 15 24 313 93% C 199,915 1810 14 20 192 89% D 76,054 1493 11 13 118 92% Grand Total 1,132,808 7847 92%

Baggage Performance by Terminal

Terminal Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Description Passengers Movements Bag Bag Missed % Terminal 1 515,217 3149 15 24 292 91% Terminal 2 234,991 1175 12 28 135 89% Terminal 3 382,600 3523 13 17 230 93% Grand Total 1,132,808 7847 92%

Baggage SLA by Handling Agent

Ramp Handling Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Agent Passengers Movements Bag Bag Missed % Asig (Handling 15,561 111 8 24 17 85% Agent) Aviator 113,741 591 14 24 32 95% Dnata Ops 51,520 107 12 41 11 90% Flight Support 1,388 11 10 23 1 91% Menzies 363,596 3634 14 19 330 91% Premiere Handling 44 2 2 0% Servisair 3,293 33 17 22 4 88% Swissport 513,547 2929 14 24 236 92% Jet2 70,118 429 14 25 24 94% Grand Total 1,132,808 7847 92%