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POSTAL BULLETIN 22240 (8-28-08) „ for Employees at CONTENTS

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POSTAL BULLETIN 22240 (8-28-08) „ for Employees at CONTENTS Front Cover Also on the Web: For customers at www.usps.com/cpim/ftp/bulletin/pb.htm 2 POSTAL BULLETIN 22240 (8-28-08) For employees at http://blue.usps.gov CONTENTS POLICIES, PROCEDURES, AND FORMS UPDATES PULL-OUT INFORMATION Manuals Fraud DMM Revision: Waiver of Signature Delivery Process . 3 Domestic Orders . 17 DMM Revision: Address Facing Standards for Presort Withholding of Mail Orders . 17 Bundles on Pallets . 5 Invalid Express Mail Corporate Account Numbers . 18 Handbooks Missing, Lost, or Stolen U.S. Money Order Forms . 19 Handbook PO-603 Revision: Rural Route Evaluation Missing, Lost, or Stolen Canadian Money Order Forms . 24 Worksheet . 5 Verifying U.S. Postal Service Money Orders . 27 Publications Counterfeit Canadian Money Order Forms . 27 Publication 52 Revision: Mailability of Day-old Emu Toll-Free Number Available to Verify Canadian Money Chicks . 7 Orders . 27 Publication 75 Revision: Mover’s Guide News — Other Information September 2008 Mover’s Guide Is on Its Way! . 7 Overseas Military Mail . 28 Publication 431 Revision: Changes to Post Office Box Thrift Savings Plan Fact Sheet. 33 Service and Caller Service Fee Groups . 9 Missing Children Posters. 35 Management Instructions New Management Instruction: Assessing and Collecting Deficiencies in Postage or Fees . 10 Postal Bulletin Index INFORMATION DESK Semi-annual Index . PB 22237 (7-17-08) Address Management Post Office Changes . 12 Alzheimer’s stamp Corporate Communications Displaying the U.S. Flag and the POW-MIA Flag . 15 Finance Household Diary Study . 16 New Travel Card Program Takes Effect November 19 . 41 Marketing Mail Alert . 41 Operations PostalOne! Release Notes . 42 Philately Pictorial Postmarks Announcement . 42 USPS National Emergency Hotline How to Order the First Day of Issue Digital Color or Is your facility operating? Traditional Postmarks . 54 Call 888-363-7462 Supply Management The Return of the Cardboard Mail Tray . 55 Minimum Wage Change . 55 Ordering Information: Following is the list of postal stock numbers (PSNs) to use when ordering copies of the Postal Bulletin from the MDC: PB 22240: 7690-10-000-6456 PB 22232: 7690-10-000-6448 PB 22225: 7690-10-000-6441 PB 22217: 7690-09-000-9368 PB 22239: 7690-10-000-6455 PB 22231: 7690-10-000-6447 PB 22224: 7690-09-000-9375 PB 22216: 7690-09-000-9367 PB 22238: 7690-10-000-6454 PB 22230A: 7690-10-000-8803 PB 22223: 7690-09-000-9374 PB 22215: 7690-09-000-9366 PB 22237: 7690-10-000-6453 PB 22230: 7690-10-000-6446 PB 22222: 7690-09-000-9373 PB 22214: 7690-09-000-9365 PB 22236: 7690-10-000-6452 PB 22229: 7690-10-000-6445 PB 22221: 7690-09-000-9372 PB 22213: 7690-09-000-9364 PB 22235: 7690-10-000-6451 PB 22228: 7690-10-000-6444 PB 22220: 7690-09-000-9371 PB 22212: 7690-09-000-9363 PB 22234: 7690-10-000-6450 PB 22227: 7690-10-000-6443 PB 22219: 7690-09000-9370 PB 22211: 7690-09-000-9362 PB 22233: 7690-10-000-6449 PB 22226: 7690-10-000-6442 PB 22218: 7690-09-000-9369 PB 22210: 7690-09-000-9361 POLICIES, PROCEDURES, AND FORMS UPDATES POSTAL BULLETIN 22240 (8-28-08) 3 Policies, Procedures, and Forms Updates Manuals DMM Revision: Waiver of Signature Delivery Process The Postal Service™ is revising the Mailing Standards of [Revise the text of the first and second sentences in item b the United States Postal Service, Domestic Mail Manual as follows:] ® (DMM ) to update the standards regarding delivery of b. When a waiver of signature is authorized by the ® Express Mail items with waiver of signature requested mailer, the delivery employee signs upon delivery. and return receipt for merchandise items with waiver of The item is delivered to the addressee’s mail recep- signature requested into the September online update. tacle or other secure location.*** Delivery employees deliver these items to the addressee’s mail receptacle or other secure location without first ***** attempting to obtain a signature from the addressee. 115 Mail Preparation Waiver of signature authorizes delivery to be made with- out obtaining the signature of the addressee or ***** addressee’s agent as long as the delivery employee estab- 2.0 Express Mail Next Day and Second Day lishes the article can be left in the addressee’s mail recep- tacle or other secure location. By requesting waiver of ***** signature, the sender agrees to accept the delivery time 2.2 Waiver of Signature and date scan information as valid record of delivery. [Revise the text of 2.2 as follows:] When Express Mail items with waiver of signature A mailer sending an Express Mail item may instruct the requested and return receipt for merchandise items with USPS to deliver an Express Mail Next Day Delivery or waiver of signature requested are delivered, the delivery Express Mail Second Day Delivery item without obtaining employee signs the PS Form 3849, Sorry We Missed You, the signature of the addressee or the addressee’s agent by without attempting to obtain a signature from the checking and signing the waiver of signature on Label 11-B addressee. After signing the PS Form 3849, the delivery or Label 11-F, Express Mail Post Office to Addressee, or employee delivers the item to the addressee’s mail recep- indicating waiver of signature is requested on single-ply tacle or other secure location. This process expedites commercial label. Completion of the waiver of signature delivery time because the delivery employee is not required authorizes the delivery employee to sign upon delivery. The to try to obtain a signature from the addressee or item is delivered to the addressee’s mail receptacle or addressee’s agent when a waiver of signature is other secure location. Mailers who request waiver of signa- authorized. ture will be provided only the delivery date and time when accessing delivery information on the Internet or when call- Mailing Standards of the United States Postal ing the toll-free number. Service, Domestic Mail Manual (DMM) ***** ***** 400 Commercial Parcels 100 Retail Letters, Cards, Flats, and Parcels ***** ***** 410 Express Mail 110 Express Mail 413 Prices and Eligibility 113 Prices and Eligibility ***** ***** 4.0 Service Features of Express Mail 4.0 Service Features of Express Mail 4.1 General 4.1 General The service features are as follows: The service features are as follows: ***** ***** 4 POSTAL BULLETIN 22240 (8-28-08) POLICIES, PROCEDURES, AND FORMS UPDATES [Revise the text of the first and second sentences in item b 500 Additional Mailing Services as follows:] 503 Extra Services b. When waiver of signature is authorized by the mailer, the delivery employee signs upon delivery. The item ***** is delivered to the addressee’s mail receptacle or 8.0 Return Receipt for Merchandise other secure location.*** ***** ***** 8.3 Mailing 415 Mail Preparation ***** ***** 8.3.2 How to Mail 2.0 Express Mail Next Day and Second Day A mailer can obtain Form 3804 and Form 3811 (return ***** receipt) at the Post Office or from any rural carrier. Observe these procedures: 2.2 Waiver of Signature [Revise the text of 2.2 as follows:] ***** A mailer sending an Express Mail item may instruct the [Revise item f as follows:] USPS to deliver an Express Mail Next Day Delivery or f. By signing the waiver on Form 3804, customers are Express Mail Second Day Delivery item without obtaining instructing the USPS to deliver the item without the signature of the addressee or the addressee’s agent by obtaining the addressee’s or addressee’s agent’s checking and signing the waiver of signature on Label 11-B signature. Completion of the waiver of signature or Label 11-F, Express Mail Post Office to Addressee, or authorizes the delivery employee to sign upon deliv- indicating waiver of signature is requested on single-ply ery. The item is delivered to the addressee’s mail commercial label. Completion of the waiver of signature receptacle or other secure location. To request waiv- authorizes the delivery employee to sign upon delivery. The er of signature, detach both parts of the gummed item is delivered to the addressee’s mail receptacle or sections of label 3804 and attach to the mailpiece. other secure location. Mailers who request waiver of signa- ture will be provided only the delivery date and time when ***** accessing delivery information on the Internet or when call- We will incorporate these revisions into the online DMM ing the toll-free number. available via Postal Explorer® at http://pe.usps.com and into the next printed version of the DMM. ***** — Mailing Standards, Pricing and Classification, 8-28-08 POLICIES, PROCEDURES, AND FORMS UPDATES POSTAL BULLETIN 22240 (8-28-08) 5 DMM Revision: Address Facing Standards for Presort Bundles on Pallets Effective September 11, 2008, the Postal Service™ will 705 Advanced Preparation and Special Postage require mailers to place presort bundles on pallets with the Payment Systems addresses facing up. This placement is needed for efficient ***** processing in today’s processing environment and, even- tually, for the automated preparation and induction for the 8.0 Preparing Pallets Flats Sequencing System (FSS) in the future. This new standard will aid in verifying that the contents are on the ***** correct pallet and will enhance manual distribution of the 8.5 General Preparation bundles. ***** The Postal Service is progressing in the deployment of the FSS to automate delivery sequencing for flat-size mail. 8.5.6 Mail on Pallets We plan to use automated preparation stations to support ***** the FSS. These stations will require bundles to lie flat on pallets to be operationally effective. [Revise 8.5.6 to clarify that presort bundles on pallets must be placed face up by adding new item i as follows:] We first published notice of this revision in Postal Bulletin 22235 (6-19-08, pages 30–31).
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