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Postal Bulletin 22320, September 22, 2011

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Postal Bulletin 22320, September 22, 2011 Front Cover 2 postal bulletin 22320 (9-22-11) Contents COVER STORY PULL-OUT INFORMATION Business Connect Quarterly Contest Postmaster Kit . 3 Fraud POLICIES, PROCEDURES, AND FORMS Invalid Express Mail Corporate Account Numbers . 21 UPDATES Missing, Lost, or Stolen U.S. Money Order Forms . 22 Missing, Lost, or Stolen Canadian Money Order Forms . 27 Manuals Verifying U.S. Postal Service Money Orders . 29 DMM Revision: USPS Return Services . 12 Counterfeit Canadian Money Order Forms . 29 DMM Revision: Service Standards for Express Mail Toll-Free Number Available to Verify Canadian Military Service . 17 Money Orders . 29 DMM Revision: Post Office Box Fee Groups for Merged Locations . 18 Other Information Overseas Military/Diplomatic Mail . 30 Publications Thrift Savings Plan Fact Sheet. 35 Publication 75, Mover’s Guide, News . 20 Publication 431 Revision: Changes to Post Office Box Service and Caller Service Fee Groups . 37 Postal Bulletin Index ORGANIZATION INFORMATION Semi-Annual Index. PB 22315 (7-18-11) Address Management Post Office Changes . 39 Finance Misuse of the GSA SmartPay 2 Individually Billed Government Travel Cards . 40 Household Diary Study . 41 Human Resources RIF Competitive Areas for the Postal Service . 42 Mailing and Shipping Services Mail Alert . 43 Romare Bearden Stamp Retail Stop Sending Copies of PS form 8176, Premium Forwarding Service Application to Headquarters . 44 Stamps/Philately Pictorial Postmarks Announcement . 45 USPS National Emergency Hotline How to Order the First Day of Issue Digital Color Is your facility operating? Call 888-363-7462 or Traditional Postmarks . 52 Supply Management eBuy2 Yearly Purchases of 5-Gallon Bottled Drinking Water Services From Nestle and DS Waters for Fiscal Year 2012 . 55 USPS Headquarters Managers and Field Installation Heads: Follow-up Action for the Semi-Annual Capital Property Review . 55 Also on the Web at about.usps.com/postal-bulletin Cover Story postal bulletin 22320 (9-22-11) 3 Cover Story Business Connect Quarterly Contest Postmaster Kit The Business Connect® Quarterly Contest for Quarter 1, Fiscal Year (FY) 2012, runs from October 1, 2011, to December 31, 2011, to promote international shipping and Every Door Direct Mail™ (EDDM™) The objective is to conduct a minimum of five Business Connect activities, to include three customer meetings or events about our international shipping services plus two customer meetings or events continuing to promote EDDM. The Business Connect postmaster kit includes the following materials: Letter to Postmasters and Station and Branch Managers (see Exhibit A, page 4). Read this letter to learn about the promotional materials and how to use them. Contest Guide (see Exhibit B, pages 5–6). Refer to this guide for contest guidelines, presentation tips, and key mes- sages. Inventory Reference Sheet (see Exhibit C, pages 7–8). Order the materials on this sheet from the Business Connect Data Center (BCDC) order site (while supplies last) to promote our international shipping services and EDDM. International Business and Shipping DVD (see Exhibit D, page 9). Play this DVD for businesses during an “International Business and Shipping” group event. International Shipping Folder Leave-Behind (see Exhibit E, page 10). Give the folder to customers after you meet with them and to attendees when you host a group event for “International Business and Shipping” Carrier Tear Pads (see Exhibit F, page 11). Distribute the sheets to your letter/rural carriers to share with customers. Use material from your Quarter 3 EDDM kit to continue to promote EDDM to local businesses. Note: If needed, you can order more leave-behinds from the BCDC order site at http://blue.usps.gov/marketing/businessconnect/ welcome.htm; in the right side box, click Go to Business Connect Data Center/Reports. You may also order past materials (such as tear pads) from inventory to support your efforts. Kits should arrive in offices by the last week in September. The kit is also available for downloading from the BCDC at http://blue.usps.gov/marketing/businessconnect/welcome.htm. — Sales Operations and Planning, Sales, 9-22-11 4 postal bulletin 22320 (9-22-11) Cover Story Exhibit A, Letter to Postmasters and Station and Branch Managers Cover Story postal bulletin 22320 (9-22-11) 5 Exhibit B, Contest Guide (pg. 1 of 2) 6 postal bulletin 22320 (9-22-11) Cover Story Exhibit B, Contest Guide (pg. 2 of 2) Cover Story postal bulletin 22320 (9-22-11) 7 Exhibit C, Inventory Reference Sheet (pg. 1 of 2) 8 postal bulletin 22320 (9-22-11) Cover Story Exhibit C, Inventory Reference Sheet (pg. 2 of 2) Cover Story postal bulletin 22320 (9-22-11) 9 Exhibit D, International Business and Shipping DVD 10 postal bulletin 22320 (9-22-11) Cover Story Exhibit E, International Shipping Folder Leave-Behind Cover Story postal bulletin 22320 (9-22-11) 11 Exhibit F, Carrier Tear Pads 12 postal bulletin 22320 (9-22-11) Policies, Procedures, and Forms Updates Policies, Procedures, and Forms Updates Manuals DMM Revision: USPS Return Services Effective November 7, 2011, the Postal Service™ will mercial base pricing for each of the three new returns ser- revise the Mailing Standards of the United States Postal vice options, predicated on the use of a USPS-approved Service, Domestic Mail Manual (DMM®) 126.1, 136.1, barcoded label and participation in the SBP program. 156.1 and 705 to introduce new options designed for the Commercial base pricing for Ground Return Service will return of merchandise, and to add a new subchapter 505 to parallel that for regular Parcel Post pricing. ® consolidate all other USPS return service standards. Commercial plus pricing is available only for Priority Mail Many merchants prefer to provide convenience labels to Return Service and First-Class Package Return Service, their customers for the return of goods purchased by pay- and is available to mailers who meet the qualifications for ing shipping charges from the merchant’s account. Current commercial base pricing and: return options provided by the Postal Service often require Have cumulative Priority Mail Return Service and a weighing and rating process that can be inefficient for First-Class Package Return Service volume exceed- both the Postal Service and the merchant. ing a combined total of 25,000 return pieces in the To provide a more comprehensive selection, the Postal previous calendar year, or Service is introducing: Have cumulative returns commercial plus cubic vol- ® Priority Mail Return Service: An expedited return ume exceeding a combined total of 85,000 pieces service that will be processed through USPS net- returned in approved packaging in the previous cal- works similarly to Priority Mail outbound parcels. endar year, or First-Class™ Package Return Service: A lightweight Have cumulative returns and outbound volume return service that will be processed similarly to First- exceeding a combined total of 90,000 pieces in the Class Mail outbound parcels. previous calendar year, or Ground Return Service: A ground return service that Have a signed commercial plus returns customer will be processed similarly to Parcel Post® outbound commitment agreement with USPS. parcels. The Postal Service is also providing a process to obtain These optional services feature processing, transporta- scan data for mailpieces addressed to participating mer- tion, pricing, and service objectives that correspond with chants when their customers pay their own postage for their respective outbound products. return parcels. Within this process, tracking barcodes will With this revision, the Postal Service will implement an be applied when customers pay retail postage for mail- optional supporting postage payment program called pieces being returned to a participating merchant, at an ® ® scan-based payment (SBP), with some similarities to the Automated Postal Center (APC ) or at a retail window current Electronic Verification System (eVS®). The SBP with Point of Service (POS) ONE capability. Tracking infor- program will record data from delivery, acceptance, and mation will then be made available at no additional charge. other USPS scanning events, and will use this data to debit For more information on this process, contact your local the permit holder’s account. The SBP program uses a sta- shipping solutions specialist. tistically valid sampling program to calculate postage, in This new suite of mailing choices, under the umbrella of lieu of weighing and rating each individual piece. This pro- USPS returns, enables the Postal Service to offer compet- gram will be available for customers who receive a mini- itive return shipping options that meet the service needs of mum of 10,000 combined SBP parcel returns at one customers. These new options will streamline the process location for Priority Mail Return Service, First-Class Pack- for doing business with USPS by including barcodes on age Return Service, and Ground Return Service only. Mail- every piece, a streamlined payment protocol, enhanced pieces bearing traditional Merchandise Return Service tracking, and more label distribution choices. The new (MRS) and Bulk Parcel Return Service (BPRS) markings are options will also enable the Postal Service to better identify not eligible for SBP. Participation in SBP is a requirement shipments, while providing customers with tracking and for any of the USPS returns options. visibility in a simple and convenient process. The pricing for these new returns options will be based Mailers may begin the application process for the
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