OPERATION CRACKER Connecting with the community

Help, advice & support on:

Social Distancing & Social Isolation Crime Prevention Health & Wellbeing Fire Safety Carers Support Westway Open Arms Housing Useful Contact Numbers Contents

What is Social Distancing?

Top 11 Tips on Helping with Self-isolation

Crime Prevention

Dealing with Unwanted Calls

Dementia and Herbert Protocol

Dementia Forward

Mental Well Being

Top 10 Fire Safety Tips

Welcome to Scarborough and Carers Resource

Westway Open Arms

AgeUK

Beyond Housing

Filey Lions

Futureworks

Useful Contacts What is social distancing? Social distancing measures are steps 6. Use telephone or online services to you can take to reduce the social contact your GP or other essential interaction between people. This will services help reduce the transmission of coronavirus (COVID-19). Everyone should be trying to follow these measures as much as is possible. They are: We strongly advise you to follow the 1. Avoid contact with someone who is above measures as much as you can displaying symptoms of coronavirus and to significantly limit your (COVID-19). These symptoms include face-to-face interaction with friends high temperature and/or new and and family if possible, particularly if continuous cough you: 2. Avoid non-essential use of public • are over 70 transport, varying your travel times to avoid rush hour, when possible • have an underlying health condition • are pregnant 3. Work from home, where possible. Your employer should support you to It is important to follow government do this. guidelines and maintain a distance of two meters between yourself and 4. Avoid large gatherings, and gatherings in smaller public spaces others at all times. This advice is likely such as pubs, cinemas, restaurants, to be in place for some weeks. theatres, bars, clubs 5. Avoid gatherings with friends and family. Keep in touch using remote technology such as phone, internet, and social media Top 11 tips on helping with self-isolation As more of us are being told to self-isolate whether we are over 70, have been in contact with someone who has coronavirus or you or a member of your family are just feeling under the weather here are a few tips on how to stay healthy and to remain mentally active: 1. Stay hydrated – keeping on top of 6. Consider taking a vitamin D your hydration is important, ensure you supplement – if you’re going to be are drinking plenty of fluids – using a inside more, chances are you’ll be water bottle can be a useful way to getting less sunlight. Throw open the keep track of how much you are curtains and let the sunlight in! drinking each day. 7. Watch a documentary or a film – if 2. Keep moving – why not try a home you can’t go to the cinema, bring the workout, walk up and down the stairs, cinema to you. or doing some light housework. 8. Read a book – do you struggle to 3. Phone a friend or family member find the time to read normally? With you haven’t spoken to in a while – more time on your hands reading picking up the phone and talking to could be a great distraction whether others is a great way in keeping in it’s fact or fiction. touch, engaging with others and letting them know you are here if they 9. Try a crossword, colour in, or paint want to talk. – challenge your mind.

4. Keep in contact virtually with 10. Take the time to organise your family and friends – Whatsapp, Skype cupboards – be it food shelves, or other virtual means of keeping in wardrobes, or the cupboard under the contact with your loved ones can be stairs that explodes every time you helpful. Don’t forget, it won’t only help open it. Now is a great opportunity to you, but seeing your face will help bite the bullet and organise it. cheers others up too!. 11. Wash your hands regularly – 5. Focus on your food and nutrition – good hygiene is extremely important Eating nutritious foods and focusing and washing your hands for 20 on a healthy balanced diet will keep seconds at a time is important to you in good shape and experimenting maintain good hygiene. Sing Happy with recipes can keep you active for a Birthday to yourself or come up with few hours. another song. Crime Prevention Don’t make your home an easy target for burglaries. A burglar only needs to spot an open window, unlocked side gate or dodgy security alarm to make their move.

NEVER LEAVE keep them in a secure place and • A window open or a side gate mark garden tools, ornaments and unlocked. planters with your postcode, using a UV pen. • Spare keys hidden outside or in a garage or shed. PREVENTION • Ladders or tools outside as they • Fit British Standard deadlocks to all may use these to gain entry. outside doors to reinforce them with strong bolts preferably key • Valuables like laptops visible from operated. the window. • Fit a security chain and wide angle • Any cash or valuables hanging door view or spy hole. around. • Check the identity of callers you • Notes for delivery drivers as this can don’t know, contact the company alert thieves. direct. ALWAYS • Make use of password schemes • Check that all doors and windows which most utility companies use. are locked. • Install window locks on the ground • Fit deadlocks to all outside doors. floor windows near flat roofs and drainpipes. • Hide your car and house keys. • Install CCTV stickers to say that • Install a burglar alarm and turn it on CCTV has been installed. when you leave the house. Contact: 101, in an Emergency dial HANDY HINTS 999 • Leave the lights and radio on a Register your property for free at timer for the evening if you are out. www.Immobilise.com it only takes a • If you are going on holiday arrange couple of minutes and once you have for a neighbour or friend to collect registered you will have a better your post and put the bins out. chance of getting your property back if it is stolen. • Photograph and make a record of your valuable possessions, and Dealing with unwanted calls Dealing with unwanted calls on a landline has become much easier. Anyone receiving unsolicited calls via their home phone should contact their telephone provider and ask them if they provide a free call blocking service, BT, Talk-Talk, Plus Net, EE and Sky all provide a call blocking service that can prevent unwanted calls reaching vulnerable people. Alternatively call blocking devices and replacement telephones with call blocking software pre-installed are available to purchase:

PLEASE NOTE, IF A FRAUDSTER USES SPOOFING SOFTWARE TO GIVE THE APPEARANCE OF A TRUSTED NUMBER (SUCH AS A BANK) IT WILL BY PASS ANY CALL BLOCKER IF THAT NUMBER HAS BEEN ACCEPTED PREVIOUSLY. If you receive a call from your bank, leave it for 10 mins, call them back on a different phone and ask them if they have rang you. Further advice on call blocking products can be found on the links below.

BT have a free call blocking service called ‘Call Protect’, details on this link: - http://home.bt.com/tech-gadgets/phones-tablets/bt-call-protect-free-service- crackdown-nuisance-calls-11364136279348

Sky have their own free version - https://www.sky.com/shop/broadband-talk/talk-shield/

Talk Talk also provide a free service - https://www.talktalk.co.uk/shop/security/callsafe

EE - https://ee.co.uk/help/help-new/billing-usage-and-top-up/track-and-manage-your -usage/how-can-i-manage-call-barring-to-block-or-unblock-calls

PlusNet - https://www.plus.net/home-broadband/plusnet-call-protect/ Tackling the Fraudsters In recent months officers in and Eastfield have seen a large rise in reports of cyber and telephone crime. Older people are often vulnerable to telephone and cyber fraud and when we visit them, or talk to them during our Roadshows, we are able to explain the warning signs. Telephone Fraud some simple security NEVER measures you need to take to remain • Call back unknown telephone vigilant; numbers. ALWAYS • Speak to someone just because they • Make sure the person is genuine on have called you – you can call back in the phone. your own time. • Never give personal or financial ONLINE BANKING AND FRAUD details over the phone without Never give any personal information making sure they are genuine and (name, address, bank details, email or gone through security checks with phone number) to organisations or them. people before verifying their • Hang up on suspicious callers and credentials. wait 30 minutes to clear the line. Banks and financial institutions will not • Keep a list of your regular numbers send you an email asking you to click that are genuine. on a link and confirm your bank details. SCAM MAIL WHAT TO DO Some scams can be very elaborate and IF YOU GET SCAMMED seem like a genuine chance to win a If you think you have uncovered a prize or make money. When you have scam, have been targeted by a scam or responded once to scam mail you will fallen victim, there are many authorities be inundated with more and targeted you can contact for advice or to make a by other fraudsters. report. It is important to report crimes, including fraud so that authorities know DOOR TO DOOR FRAUD it has happened and are able to do Beware of criminals knocking on your something about it. door offering products or services. They will try to get you to pay for CYBERCRIME & FRAUD HELPLINES non-existent services or overpriced AND CONTACTS goods, and will often put pressure on If you have been affected by any type you to agree quickly to their demands, of fraud report it to Action Fraud either; ask for payment up front and even via their website intimidate you. www.actionfraud.police.uk or by Always ask for identification and tell calling 0300 123 2040 them to wait outside while you check. who work to Call the company, not the number on Action on Elder Abuse protect the abuse of vulnerable older the ID card. If you are unsure speak to adults. This includes a confidential: a relative or friend. Freephone helpline. 080 8808 8141 www.elderabuse.co.uk Dementia and the Herbert Protocol

When a person goes missing, it is very The Herbert Protocol is designed to distressing for family and friends and collect most of the information in slow can be even more worrying when the time, so that it can be passed to the missing person has Dementia. police quickly if it is ever needed. It will The Herbert Protocol is a simple risk help the police in their search for the reduction tool to help the police in missing person, saving valuable time their search for people with Dementia and help return them to safety. The who go missing. form should be kept up to date with a recent photograph of the person that The Herbert Protocol is a form that can be passed to the police if needed. contains vital information about the If you believe a person has gone missing person. missing and concerned for their safety, The form is filled in by the person with call the police on 999 and tell the Dementia, their family or carers. The police operator that you have a completed form should be kept safely Herbert Protocol. by carers, family or friends, but where it You can find out more and access the can be found quickly in the unfortunate Herbert Protocol form on the North event of the person going missing. The Police website. police will only ever ask for the form if Northyorkshire.police.uk/stayingsafe the person is reported missing. /personal-safety/the-herbertprotocol Please don’t send it beforehand and do not give it to anyone who you do not CONTACT: know or trust. When a person is Alzheimer’s Society are continuing to reported missing, the police need a offer support to people living with vast amount of information from dementia and their family carers by people who are likely to be in a telephone/email over the coming heightened state of anxiety. Extracting months. The office number is that information takes time and may 01723 500958. We cover not always be accurate, particularly Scarborough, , Filey and when it relates to historic information Ryedale. Our National Dementia which can be important when Hotline number is 0300 222 1122 searching for a person with Dementia. which is open 9am-5pm Mon to Fri and 10 am – 4pm Sat & Sun. Dementia Forward

Dementia Forward is ’s To find out more, call our helpline on leading support charity for people 03300 578592 or visit us online at living with and affected by dementia. www.dementiaforward.org.uk We provide a highly responsive, personalised information, advice and signposting service to anyone whose everyday life may be touched by the condition. We achieve this through our experienced team of dementia support advisors, a local helpline, home visits, wellbeing activities and educational programmes.

Alzheimer’s Society Getting a diagnosis of dementia can be Brain in Scarborough and GP support scary and isolating. Alzheimer’s Society services at some local practices. We research shows two-thirds of people also offer a telephone Dementia living with dementia feel isolated and Support service where people can talk lonely, even though more than half of to one of our expert team. For carers the UK public know someone with the we run a series of courses to help look condition. Friends and family often find after a loved one living with dementia. they don’t know what to say or do and For further information about all our can end up visiting less and less. services in the Scarborough and Filey Alzheimer’s Society in Scarborough, area call: 01723 500958 Ryedale, Filey and Whitby runs a Alzheimer’s Society also runs a National variety of activities to support people Helpline, which offers general advice living with dementia and their families; and signposts people to sources of these include activity groups in support, on 0300 222 1122. Scarborough and Filey, Singing for the Mental wellbeing can change from day to day

We are all different and what affects Be active – go for a walk, ride a bike, someone’s mental wellbeing might not take the stairs, get active with affect others in the same way. Common housework or gardening. things that can affect mental wellbeing – of the world around you include: loss, bereavement, loneliness, Take notice and your own thoughts and feelings; relationship problems, work issues or enjoy the moment. money worries. – take up a new hobby, It is worth remembering that if you feel Keep learning cook something new, or teach yourself like you’re struggling you are not a new skill, read the newspaper or do a alone. Research suggests that one in crossword. four of us will have problems with our mental wellbeing at some point in our Give – small acts of kindness such as lives. Evidence suggests that a small saying thank you or helping out a improvement in wellbeing can help to neighbour or larger ones, like decrease some mental health volunteering can make you feel problems. happier and more satisfied about life. Connect to people – spend time with Contact: Mind, the mental health friends and family, speak to someone charity, can provide advice and support new at work, or chat to your local about mental wellbeing: shopkeeper. www.mind.org.uk 0300 123 3393 Top 10 Fire Safety Tips

Follow our top 10 fire safety tips: 8. Keep clothing away from heating appliances. 1. Fit a smoke alarm and check it regularly. 9. Take care in the kitchen! Accidents whilst cooking account for a large 2. Make a fire action plan so that number of fires in the home. everyone in your house knows how to escape in the event of fire. 10. Take special care when you are tired or when you've been drinking. 3. Take care when cooking with hot oil and think about using People can request visits either by thermostatically controlled filling in our online form (link below) or deep fat fryers. calling the Fire Safety Advice Line - 01609 788545 4. Never leave lit candles unattended. www.northyorksfire.gov.uk/ 5. Ensure cigarettes are stubbed out communitysafety/fire-safety-visit and disposed of carefully. This link allows friends/family 6. Never smoke in bed. members to make referrals on behalf of someone else too, which is useful 7. Keep matches and lighters away for some of the more vulnerable from children. members of the community. Welcome to Scarborough and Ryedale Carers Resource

We are the ‘go to’ organisation offering by helping individuals engage in their support to carers, and the wider local community and/or find ways to community, across Scarborough and improve their mental, social and Ryedale. physical wellbeing in and out of their Our core work focuses on unpaid home environment. family carers. The service can: A carer is someone who looks after a - help you to stay well and active member of their family or a friend when within your local community. they have an illness, condition, a disability or are elderly. This includes - offer information, advice and mental illness and difficulties arising signposting to the right support from substance misuse. Our most for you. recent developments have introduced - offer opportunities to meet new some new and exciting services people, join in social activities and accessible to carers and non-carers perhaps try something different. alike. These new services are available - support you through befriending to anyone over the age of 18 who is in and help with some simple practical need of a little extra support. tasks around the home. - help you start up your own activity My Neighbourhood or local interest group. My Neighbourhood is about - support you to find a volunteer role. connecting communities and providing The service is funded by NYCC and support to people who may be delivered in partnership by isolated, lonely or need a bit of extra Scarborough & Ryedale Carers support. Resource and Ryedale Carers Support. The service is designed to offer For further information, to make a individual support and maximise referral, or find out how the service can community resources to meet the help you, please contact the My needs of vulnerable adults (especially Neighbourhood team at S&R Carers older people and those with physical Resource (Bernie or Sarah) on 01723 disabilities) who are at risk of 850155 deteriorating health, social isolation and/or loneliness. We aim to reduce Email: [email protected] the impact of isolation and loneliness Westway Open Arms

Westway Open Arms is a Christian Stop charity that provides a double volunteer run charity and is a Social decker bus every Tuesday evening in Action Centre based in the heart of Eastfield to do detached youth work Eastfield supporting local residents and offer a place for young people to who find themselves in times of gather as well as serve refreshments difficulty or crisis. and activities on the bus. They provide help and support in a Westway Open Arms works closely variety of ways including Food Bank, with a range of local partner agencies Debt Advice, Client Support (listening and businesses, for example Horton and signposting), Men’s Shed (wood Housing has a weekly drop in session at work sessions for isolated men of all the centre to provide advice about ages and abilities) drop in sessions for a benefits and housing. cuppa and company, activities such as craft and gardening and we provide a Contact Phone (Mon-Thurs weekly free lunch to local residents. 01723 448274 9:30-2:30 or leave a message) They work with and support the Bus www.westwayopenarms.co.uk AgeUK

Age UK Scarborough & District is a outside their own homes or see a local independent charity, serving the friendly face from one day to the next. needs of local older people across the Our Befriending Service can change whole of the of Scarborough that. and the District of Ryedale. Health, Well Being and Employability Community Link If you are aged 50 or over and We offer a free and confidential unemployed, we can help you to information and advice service for re-gain your confidence, re-train and older people, their families and carers. re-skill, look at your health and Our Link Workers provide information wellbeing and get back into and advice and can look into what you employment and self-employment. are entitled to, whether it is benefits We can help you to write your CVs, you are missing out on or services that prepare for interviews, gain could help you. They can check qualifications and skills, and improve through any paperwork you have your physical and mental health. received and help you understand We work closely with a number of what you need to do. Or they will let employers ensuring that we are kept you know what clubs are being held in up to date with any new roles that may your local area and help you decide if become available and suitable for our they would be of any interest to you. over 50s. We aim to help you stay independent and in your own home for as long as Contact us: you want. Age UK Scarborough and District Ending Isolation 39 Aberdeen Walk Within the Scarborough, Whitby and Scarborough YO11 1BD Ryedale area there are many older people who experience loneliness or www.ageuk.org.uk/ feel isolated; some will never go scarboroughanddistrict Beyond Housing

With headquarters in the heart of and managing their tenancy Scarborough, at Beyond Housing we We bring people together, build new provide over 15,000 homes to 30,000 homes and improve existing homes to people across the North East and create and sustain balanced North Yorkshire. communities. From leading and We’re proud of our reputation for supporting community initiatives to providing high quality, affordable investment in neighbourhood homes within thriving communities. regeneration projects, we take pride in But we don’t just stop at housing! We our communities and making them genuinely care about the work we do great places to live. to transform the lives of our customers We have a number of exciting new and have developed a wide-reaching development schemes in the pipeline network of support services to help our across the Scarborough borough, from customers and communities to designated apartments for older succeed and thrive. This includes: people to new homes for sale through • Work and training support – from shared ownership in order to meet advice and guidance on how to get local housing need and demand. into work to providing apprenticeships, Whether supporting vulnerable people volunteering opportunities and work to remain independent in their own placements, our specialist advisors are homes or inspiring a new generation of here to help people overcome barriers, homeowners to achieve their first step build confidence and take the next on the property ladder, we pride step towards employment ourselves on delivering homes people want, services they value, delivered by • Independent living – our 24-hour independent living support service people who care. allows older and vulnerable people to Contact remain in their own home for as long as [email protected] possible 0345 065 5656 beyondhousing.co.uk • Money advice – we support customers who may be struggling Brook House, 4 Gladstone Road, financially to access support and offer Scarborough YO12 7BH advice on money and debt, paying rent Filey Lions

When caring people join together, roll Our area covers: up their sleeves and take action to Filey, , Muston, Flixton, make their community better, it’s a , , , beautiful thing—and an incredible , and Primrose feeling for everyone involved. That’s Valley Lions. Being a Lion is about leading by example, building relationships and Some of the things we do are: improving the world through kindness. • School trips It’s 1.4 million caring men and women serving together so they can make a • Take the elderly and or infirm on lasting impact and change more lives. trips out Here in Filey we have a very active Club • Hospital visits which currently has 37 members. We • Provide a Christmas lunch and party come from all walks of life and our age for over 85 year olds range varies greatly, but one thing we all have in common is SERVICE! • Provide card and flowers to people with a special birthday from age 85 We meet on the 3rd Thursday of every upwards. month at St Mary's Church Hall. We have 5 main committees to help the • Annual firework and bonfire Club carry out their business. These extravaganza are: • The famous ball race • Community Service • Trolley dashes, in partnership • Fundraising with TESCO • Welfare • Animal magic • Social • Diabetes events • Youth Liaison • Partnership working with Police to deliver Operation Cracker It is important to note that ALL money raised or donated to the Lions is only • Stall events at fayres and fetes used for charitable reasons or to help • Annual Santa sleigh throughout the financially, local organisations or area in December individuals in need of assistance. Any social event that the Club puts on for • Santa collections at Morrison’s in the members are entirely paid for by December the members themselves. No If you want any further charitable money is ever used for this information on Filey purpose. Lions please visit us on Facebook at Filey Lions. Futureworks

Getting your life into gear Futureworks NY is a small social functional skills, confidence building enterprise working within its local and overall wellbeing. community to help support, guide and Our company ethos is that all our client improve the lives of our local people. groups receive tailored support We provide holistic support and throughout their journey with us and it training to disadvantaged and is this fundamental support that disengaged young people from the enables further development to ages of 14 years to 19 as well as happen. economically inactive adults. We believe that working with individual We’ve been working within our local clients on strengthening their resilience area for 7 years and have continued to to potential barriers whilst increasing build up our services and the number their self-belief is key to opening new of people we help. Working on a pathways and possibilities for brighter variety of projects we deliver services futures. which look to increase skills. Enabling skills to develop is not just These services cover a wide range of about practical skills or academic delivery including practical skills such achievement but also the ability to as woodwork and furniture restoration, develop social skills and confidence. individual one to one support with a It is often these softer skills which lead designated mentor as well as small on to more positive achievements and group work where clients can it is these soft skills which we support interactive with other likeminded and help develop and grow for individuals to help build relationships all our clients. and social skills. Every client we deliver to regardless Contact Telephone: of age, gender or background is 01723 449616 supported with increasing skills in Email: [email protected] several areas including accredited www.futureworksny.co.uk Alzheimer’s Society Useful contacts Alzheimer’s Society are continuing to NHS - Coronavirus offer support to people living with The NHS and Public Health dementia and their family carers by (PHE) are extremely well prepared for telephone/email over the coming outbreaks of new infectious diseases. months. The office number is 01723 The NHS has put in place measures to 500958 or my mobile and email as ensure the safety of all patients and below. We cover Scarborough, Whitby, NHS staff while also ensuring services Filey and Ryedale. Our National are available to the public as normal. Do Dementia. not go to a GP surgery, pharmacy or Hotline number is 0300 222 1122 hospital. Use the 111 online coronavirus which is open 9am-5pm Mon to Fri service to find out what to do. and 10am – 4pm Sat & Sun. Dementia Forward Ways to contact To find out more, call our helpline on Filey/Eastfield/Rural Police 03300 578592 or visit us online at Still always phone 999 in emergency www.dementiaforward.org.uk and 101 to report incidents or crimes. Futureworks NY Telephone: 01723 449616 999 text service - Email: [email protected] https://northyorkshire.police.uk/ www.futureworksny.co.uk contact/emergency-sms-text-service/ Beyond Housing Local Station but likely not get same [email protected] day response at present - 0345 065 5656 [email protected] www.beyondhousing.co.uk General NYP email address - AgeUK Scarborough and District [email protected]. Age UK Scarborough and District police.uk 39 Aberdeen Walk Scarborough YO11 1BD Who to contact for any issue & other www.ageuk.org.uk/ agency contact details scarboroughanddistrict https://northyorkshire.police.uk/do-it- Westway Open Arms online/report-it/ Phone 01723 448274 (Mon-Thurs NYP service directory - 9:30-2:30 or leave a message) https://northyorkshire.police.uk/do-it- www.westwayopenarms.co.uk online/service-directory/ Scarborough and Ryedale Carers Resource General Police advice - My Neighbourhood team at S&R https://www.askthe.police.uk/content/ Carers Resource (Bernie or Sarah) default.mth on 01723 850155 Silent solution system, helps victims of Email: [email protected] domestic violence/stalking who Fire Safety cannot talk - Fire Safety Advice Line - https://northyorkshire.police.uk/ 01609 788545 contact/the-silent-solution-system/ www.northyorksfire.gov.uk/community safety/fire-safety-visit As a responsible family-owned company, McCain is proud to support Operation Cracker, working in partnership to provide vital information to the communities where we live and work.