LSC Draft Agenda
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Partnership for Good Governance (2019-2021) PROJECT Support to further strengthening the efficiency and quality of the judicial system in the Republic of Moldova CEPEJ expert mission on improving the efficiency of courts and the quality of judicial services Mission report Based on the results of the consultants’ mission on 25-26 February 2020 Rado Brezovar (Slovenia) Anna Skrjabina (Latvia) Luigi Cipollini (Italy) This document has been produced as part of a project co-funded by the European Union and the Council of Europe. The views expressed herein can in no way be taken to reflect the official views of either party. Contents Contents ......................................................................................................................................................... 1 INTRODUCTION .................................................................................................................................................. 3 USE OF KPIs TO EVALUATE THE IMPACT OF JUDICIAL REFORMS ....................................................................... 5 Objectives and background ............................................................................................................................ 5 USE OF KPIs TO EVALUATE THE EFFICIENCY AND QUALITY OF COURTS ............................................................ 9 Gathering data on KPIs and other statistics through the case management system .................................. 11 Reporting on courts’ efficiency and quality ................................................................................................. 12 IMPLEMENTATION OF A SUCCESSFUL OPEN REPORTING SYSTEM OF JUDICIAL DATA ................................... 14 Open Reporting System - main characteristics ............................................................................................ 14 Roadmap to the implementation of the open reporting system ................................................................. 15 1. Working group .......................................................................................................................................... 15 2. Identify the data to be displayed ............................................................................................................. 16 3. Data gathering and data processing ......................................................................................................... 18 4. Tools for the implementation of the open reporting system .................................................................. 18 5. Building the dashboard – data visualisation ............................................................................................ 19 6. Storytelling ............................................................................................................................................... 21 7. Publication of the open reporting system and publicity .......................................................................... 21 Other opportunities ..................................................................................................................................... 22 Appendix I – Glossary and abbreviations ..................................................................................................... 23 Appendix II - Resources available on the web regarding visuals and dashboards ....................................... 25 2 INTRODUCTION On 25-26 February 2020 a CEPEJ team including consultants from Slovenia, Italy and Latvia conducted a fact-finding and experience-sharing mission on judicial efficiency and quality in the Republic of Moldova. On this occasion discussions were conducted with national authorities on the collection, use and publication of judicial statistics by the example of the CEPEJ-STAT dynamic database1 and on a set of key performance indicators (KPIs) and other records to be applied with a view to evaluating the performance of national courts and the impact of judicial reforms in Moldova. The mission was part of the project “Support to further strengthening the efficiency and quality of the judicial system in the Republic of Moldova” (the Project) aimed at the dissemination of CEPEJ tools in all courts of Moldova, based on the results of a court coaching programme implemented between 2015 and 2017. The participating CEPEJ consultants presented to their Moldovan peers the experience of the countries they represent in continuously improving the evaluation of courts’ performance and in promoting higher standards of efficiency, accountability and quality of judicial services. Representatives from the key Moldovan partner institutions, such as the Ministry of Justice (MoJ), the Superior Council of Magistracy (SCM) and the Agency for Courts Administration (ACA), as well as development partners and non-governmental organisations actively involved in the reforms of the justice sector took part in the consultations. The major aim of the mission was to allow the CEPEJ consultants to assess the latest developments in the Moldovan judiciary and to develop a set of specific recommendations and proposals for activities with a view to supporting the implementation of the project’s objectives. While visiting the Chisinau Court of Appeal, the consultants got acquainted with the latest version of the ICMS applied in Moldovan courts2 and its advanced features. The project “Support to further strengthening the efficiency and quality of the judicial system in the Republic of Moldova”, launched in December 2019 for a period of 24 months, is part of the Council of Europe / European Union Partnership for Good Governance 2019-2021 for Eastern Partnership countries (PGGII). It is funded by the European Commission and the Council of Europe and implemented by the Council of Europe. In 2015-2017 six pilot courts (Supreme Court of Justice, Chisinau Court of Appeal, Cahul Court of Appeal, Riscani District Court of Chisinau Municipality, Ialoveni District Court, Soroca District Court) were engaged in testing the CEPEJ tools in their daily work. A report on the implementation of selected CEPEJ tools in pilot courts of the Republic of Moldova (CEPEJ-COOP(2017)3) was prepared, including a number of conclusions and recommendations on: - Judicial statistics; - Time management; 1 Please see the CEPEJ-STAT - Dynamic database of European judicial systems at https://www.coe.int/en/web/cepej/dynamic-database-of-european-judicial-systems 2 Information on the ICMS implemented in Moldovan courts can be consulted on http://aaij.justice.md/en- tech/content/ce-este-pigd and https://www.justitietransparenta.md/en/new-icms-implemented-national-courts/ 3 - Strengthening of the human resources; - Alignment of the functionalities and indicators introduced in the ICMS; - Approaching court users (surveys) and communication; - Dissemination of CEPEJ methodology at the national level etc. According to the Project’s work plan, under the outcome 1 (the efficiency and quality of courts is enhanced through the application of CEPEJ tools at national level, while the mechanisms for judicial transparency and accountability are further consolidated) the following outcomes are foreseen: 1. Improved public access to the database of judicial statistics, based on the concept of CEPEJ- STAT database. 2. Increased skills and know-how for the collection and analysis of judicial statistics and ensuring qualitative data for policy-making and managerial purposes. 3. Improved court management and capacity of courts to deliver better quality of services. The Project’s first Steering Committee meeting carried out in December 2019 stressed that, in the light of the expected result, the emphasis shall be put on: - continuing the discussions on the use of KPIs and statistics to evaluate court performance. In this regard it could be proposed to review the best experiences in usage of IT (introduction of the indicators into the ICMS), business intelligence (BI) tools for time management and efficiency; - the discussion on the distribution of resources based on objective data and indicators is an important element on the way to performance-based budgeting. Once discussing the use of indicators, attention should be paid to assessing the impact of implemented reforms; - in discussing the judicial timeframes, the recent developments by the CEPEJ SATURN (Centre for judicial time management) is to be taken into account, including the advancements on the analysis on case weighting methods. The highlights of the activities conducted with the participation of the CEPEJ team on 25-26 February 2020 are the following: - A review of the results of the court coaching programme in 2015-2017 from the perspective of the main national stakeholders has been provided. The CEPEJ consultants were informed on the latest developments as regards the use of CEPEJ-recommended indicators and reporting on courts performance, on the current priorities of main stakeholders provided. - New CEPEJ instruments on the efficiency and quality of courts were presented, including CEPEJ-STAT tool and its potential for the use by national authorities. - The most recent version of ICMS – the case management system of the Moldovan judiciary presented. It has been discussed how ICMS supports implementation of CEPEJ-indicators and facilitates court management (case management, including time management; distribution of resources among and within courts; statistical reporting and analysis of court performance etc.). - National experiences in the evaluation