Township of East Hawkesbury Final Report
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EAST HAWKESBURY FINAL REPORT Table of Contents BUSINESS CLIMATE BUSINESS CLIMATE .............................................................................................. 36 General Perception of the Community 03 as a Business Centre ........................................................................................... 36 A WORD FROM THE MAYOR .............................................................................4 Change of Business Stakeholders’ Perception INTRODUCTION ......................................................................................................5 of the Community Over the Last Three Years.............................................37 DEFINITION OF “BUSINESS Review of Key Community Business Factors ............................................ 38 RETENTION AND EXPANSION” .........................................................................5 Level of Satisfaction for Each Service ............................................................40 ACKNOWLEDGEMENTS ........................................................................................6 Industry Perspective of Community Businesses ...................................... 42 BUSINESS PROFILE Annual Sales ............................................................................................................ 44 Use of Technology by Community Businesses ......................................... 46 BUSINESS PROFILE..................................................................................................8 Business Procurement ........................................................................................ 48 Type of Business Ownerships and Operations .............................................8 Cooperation Between Businesses ............................................................... 49 01 Core Business Market .............................................................................................9 Community Advantages and Disadvantages ............................................. 50 Involvement of Business Owners in Daily Operations ............................10 Major Changes Within the Business Community Forecasted Over the Next Five Years ..............................................................51 Place of Residence of Owners ..........................................................................10 Support for the Implementation of Operations .........................................52 Number of Years in Business Within the Community .............................. 11 Business Climate - SWOT ...................................................................................53 Number of Years in Business of Current Owners ......................................12 Business Plan ...........................................................................................................13 Property Title of Primary Facilities ...................................................................14 Business profile - SWOT ......................................................................................15 FUTURE PROJECTS FUTURE PROJECTS ............................................................................................ 56 WORKFORCE PROFILE Future Business Plans ......................................................................................... 56 04 Expansion .................................................................................................................57 WORKFORCE PROFILE ........................................................................................18 Future Plans - SWOT ............................................................................................ 62 Number of Employees per Business, Including Owners ........................18 02 Overview of Permanent and Temporary Jobs ............................................19 Change in the Number of Employees Over the Last Three Years .............................................................................................19 Review of Workforce Attributes ........................................................................21 Recruitment Difficulties ......................................................................................23 Recruitment Methods for New Hires ........................................................... 26 MAJOR FINDINGS ACTION Retention of Employees ......................................................................................27 Participation of Businesses in Co-op, Internship AND CONCLUSIONS PLAN and Apprenticeship Programs ....................................................................... 28 PAGE 64 PAGE 66 Access to Training ................................................................................................. 30 05 06 Workforce - SWOT ...............................................................................................33 A WORD FROM THE MAYOR INTRODUCTION I would like to thank business owners as well as surveyors in East Hawkesbury for their The Township of East Hawkesbury, in partnership with the Prescott and Russell Economic participation in the “Opportunités Prescott Development and Tourism Department (PREDT), conducted 49 interviews from May 2017 to et/and Russell Opportunities” project. Your March 2018 with business owners in the community specializing in commercial, industrial, efforts in conducting community interviews agricultural and tourism sectors. Of all businesses listed in 2017, 100 of them conducted operations contributed greatly to ensure the project’s in the four above-mentioned sectors. Considering the survey sample size, our level of confidence success, which aims at promoting the retention is 95% and the margin of error is 10%. and expansion of local businesses. A simple random stratified sampling method was used to ensure adequate representation of target The information collected was analyzed in sectors, prorated by the number of community businesses specializing in these areas. Collected the past months, and a final report was drafted data was then analyzed anonymously by the business community as part of a data review exercise. to help us develop and implement concrete The survey’s response rate is 61%, which was calculated based on empirical research. strategies to better support local businesses and foster the development of our community. In this survey, “region” refers to the United Counties of Prescott and Russell (UCPR), as provided for in Statistics Canada’s census division and “community” refers to geographic boundaries of the Township of East Hawkesbury, as provided for in Statistics Canada’s census subdivision. Robert Kirby, Furthermore, a comparative analysis of regional and local results serves as a point of reference in this survey. Mayor DEFINITION OF “BUSINESS RETENTION AND EXPANSION” The concept for “Business Retention and Expansion” (BR+E) is a structured community approach for economic development, which is action-oriented to support business development and economic enhancements. This approach promotes business development by helping communities understand local challenges and opportunities that their business community is faced with. The BR+E concept is structured around confidential interviews with business owners. EAST HAWKESBURY TOWNSHIP EAST HAWKESBURY / Collected data is then analyzed and action plans in support of retention and expansion of local businesses are developed to highlight not only weaknesses and threats but also strengths and opportunities. The Ontario Ministry of Agriculture, Food and Rural Affairs launched the BR+E concept in 1998 and since then, more than 230 retention projects were developed by hundreds of communities FINAL REPORT in the province. 4 5 ACKNOWLEDGEMENTS This project was made possible by the generous financial contributions of collaborators below: This project was successful with the support of community organizations below: La chambre de commerce BUSINESS de Prescott-Russell inc. The Prescott-Russell Chamber of Commerce Inc. 01 PROFILE EAST HAWKESBURY TOWNSHIP EAST HAWKESBURY / FINAL REPORT We would also like to thank all 563 business owners who participated regionally in this survey for their contribution and dedication. 6 01 CORE BUSINESS MARKET BUSINESS PROFILE (BI9 – 49 responses) TYPE OF BUSINESS OWNERSHIPS AND OPERATIONS 25% (BI1 – 49 responses) 20% 100% 15% 86% National 10% 80% East 30% 72% Hawkesbury 5% UCPR 25% 60% 60% 0% 20% 22% 7% International 50% PROFILE BUSINESS 15% East % of businesses Hawkesbury 40% 40% 10% UCPR % of businesses % of 30% 4.0% 5% 16% Local 3.5% 20% Regional 20% 12% 0% 7% East 3.0% 0% 6% East 24% 29% 2% 10% Hawkesbury Hawkesbury 2.5% UCPR UCPR % of businesses 0% 0% 2.0% Local ownership Local Franchise Regional, national 51% 59% 1.5% and operations ownership and or international % of businesses 1.0% at one operations at more business branch location than one location or division 0.5% 0.0% East Hawkesbury 2% 4% UCPR Type of properties and operations % of businesses OVERVIEW Locally owned and operated businesses with more than one location have, on average, three properties. These businesses have at least two properties and at most six properties from which they conduct operations. Entrepreneurs in East Hawkesbury operate The majority of franchised businesses have a head office located in the community. mainly at the regional level (51%). Compared to the UCPR, businesses in the community OVERVIEW operate slightly less on local EAST HAWKESBURY TOWNSHIP EAST HAWKESBURY / and regional markets. In contrast, In East