Amtrak-Host Railroad Relations 10/22/2019

Home , Missouri River Runner, Piedmont (train)

Amtrak-Host Railroad Collaboration

MIPRC 2019 Annual Meeting

October 22, 2019

Confidential. For internal use.

Opportunities for collaboration are abundant 2

1. Service and capacity expansion • Add capacity: Chicago-St. Louis, Indiana Gateway • New frequencies/stops: Cascades, Virginia Service, Piedmont, Downeaster • New routing: Vermonter

2. Operating improvements and on-time performance • Schedule modifications • Delay reduction initiatives

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State of the Network 3

FY19 On-Time Performance for Select Services vs. prior year Hiawatha 92% -3 pts Carl Sandburg / Illinois Zephyr 78% -8 pts Illini / Saluki 26% +5 pts Lincoln Service 71% -3 pts FY19 OTP by Service Line Blue Water 45% -14 pts Northeast Corridor 83% Pere Marquette 64% -13 pts State Supported 75% Wolverine 34% -16 pts Long Distance 42% Missouri River Runner 67% -11 pts System 74% California Zephyr 34% -11 pts Capitol Limited 28% 0 pts Cardinal 53% -1 pts City Of New Orleans 70% +13 pts Empire Builder 46% +2 pts Lake Shore Limited 44% +14 pts Southwest Chief 32% -11 pts Hoosier State 77% +1 pts

Improving on-time performance through continuous improvement 4

Amtrak is using continuous improvement principles to reduce delays.

Objectives Method

• Reduce Amtrak-responsible delays that • Perform data analysis to identify affect initial terminal performance and on- performance drivers and prioritize efforts. time performance. • Set relatable goals. • Engage team at all levels efficiently to • Use the “5 Why” approach to conduct identify and implement solutions. After Action Reviews to determine: • Focus on goals and the actions we should 1. What happened? take to increase the likelihood of meeting 2. Why did it happen? them. 3. What should have happened? 4. What are the short-term and long- term fixes? • Identify and implement corrective actions. • Monitor performance against goals.

We are working to pursue a similar approach with joint host railroad initiatives

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Case Study 1: San Joaquin 5

San Joaquin On-Time Performance 100% 90% 80% 70%

60% New schedule 50% implemented 40% 30% 20% 10% 0% July May April June March August October January February November December FY 2019 FY 2018 September

Case Study 2: Cascades 6

Delays to the Cascades 2,000

1,800 Continuous improvement initiative begins 1,600 1,400 1,200 1,000 800 600 400

Delay Minutes per 10,000 Train-Miles 10,000 per Minutes Delay 200 0 Jul-19 Oct-18 Apr-19 Jan-19 Jun-19 Feb-19 Mar-19 Nov-18 Dec-18 Aug-19 Sep-19 May-19 BNSF Amtrak

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Case Study 2: Cascades 7

Case Study 3: Piedmont 8

Piedmont On-Time Performance 100% 90% 80% 70% 60% 50% Letter from NCDOT 40% regarding performance 30% 20% 10% 0% Jul-18 Jul-19 Oct-17 Apr-18 Oct-18 Apr-19 Jan-18 Jun-18 Jan-19 Jun-19 Feb-18 Mar-18 Feb-19 Mar-19 Nov-17 Dec-17 Aug-18 Sep-18 Nov-18 Dec-18 Aug-19 Sep-19 May-18 May-19

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What makes joint initiatives successful? 9

We have found that collaborative initiatives work best when the following exists:

1. Free, open, and candid sharing of information. 2. Engagement with operating, dispatching, and scheduling/network design representatives of both parties. 3. Robust tracking of concrete action items.

4. Involvement and support from state partners.

Appendix 10

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