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Valley Communications Center Standard Operating

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Valley Communications Center Standard Operating VALLEY COMMUNICATIONS CENTER STANDARD OPERATING PROCEDURES A Compilation TABLE OF CONTENTS ADMINISTRATION ORGANIZATIONAL STRUCTURE/CHAIN OF COMMAND/AUTHORITY ................................ 2 FCC RULES AND REGULATIONS .......................................................................................... 9 MAINTAIN RESIDENCE TELEPHONE/ADDRESS ................................................................... 12 CALLS FOR SERVICE ............................................................................................................. 13 TELEPHONE PROCEDURES E911 NETWORK PROCEDURES ............................................................................................ 15 TDD/TTY ACCESSIBLITY..................................................................................................... 17 9-1-1 HANGUP CALLS & OPEN LINES.................................................................................. 23 REVERSE ALI SEARCHES & RETENTION OF SEARCH RECORDS....................................... 30 PROCESSING TELEMATIC CALLS......................................................................................... 31 CALL SCREENING/NON-EMERGENCY CALLS ..................................................................... 35 TECHNIQUES FOR HANDLING CALLERS .............................................................................. 39 LANGUAGE LINE ................................................................................................................... 40 DOWNLOADING/ADVISED INCIDENTS/ISRS........................................................................ 43 MISCELLANEOUS CAD HISTORICAL RECORD KEEPING ................................................................................. 46 ELECTRONIC MESSAGING .................................................................................................... 47 MISCELLANEOUS EQUIPMENT IN COMMUNICATIONS CENTER......................................... 53 BOMB THREATS/EXPLOSIVE DEVICE FOUND ..................................................................... 56 BIOHAZARD DETECTION SYSTEM (BDS)............................................................................. 61 MANAGEMENT INFORMATION SYSTEM (MIS).................................................................... 63 INCIDENT PROCESSING, CANCELING AND UNIT HISTORY................................................. 64 JURISDICTIONAL BOUNDARIES ............................................................................................ 68 CALL TYPE CLASSIFICATION (TYPECODES)....................................................................... 69 COMBINED POLICE AND FIRE RESPONSE............................................................................ 84 POLICE AND FIRE CHAPLAIN DISPATCHING .............................................................86 AGENCY INVOLVED DOMESTIC VIOLENCE ...............................................................92 BLOODBORNE & AIRBORNE PATHOGEN HAZARDS ..................................................93 ADDRESSING TECHNIQUES.........................................................................................98 ACCESS/DATA INQUIRIES & RETURNS.............................................................................. 99 COMMUNICATIONS RECORDINGS ........................................................................................ 111 CAD SAFETY WARMINGS...................................................................................................... 115 EMERGENCY ALERT SYSTEM (EAS) .........................................................................117 VALLEY COMMUNICATIONS CENTER STANDARD OPERATING PROCEDURES A Compilation TABLE OF CONTENTS (con’t) POLICE PROCEDURES RECORDING AND MONITORING STATUS OF POLICE UNITS.............................. 119 POLICE DISPATCH TECHNIQUE .................................................................................. 121 POLICE BROADCASTS/NOTIFICATIONS ................................................................... 126 MOTOR VEHICLE ACCIDENTS..................................................................................... 128 EMERGENCY MESSAGE DELIVERY ........................................................................... 130 MOBILE DATA – POLICE PROCEDURES .................................................................... 134 ALARM COMPANY OPEN/CLOSE SIGNALS .............................................................. 138 POLICE ELECTRONIC EMERGENCY ALERTS ......................................................... 139 OFFICER SAFETY/CRITICAL INCIDENT CONTROL............................................... 144 AMBER ALERT....................................................................................................................... 154 FIRE PROCEDURES FIRE/EMS DISPATCH TECHNIQUE ...................................................................................... 158 FIRE/EMS RADIO CONDUCT................................................................................................ 169 FIRE/EMS MDT DISPATCH PROTOCOL.............................................................................. 171 MEDIC DISPATCH PROCEDURES .......................................................................................... 173 AMBULANCE RESPONSE ....................................................................................................... 180 FIRE DEPARTMENT MUTUAL AID PROCEDURES ................................................................ 184 MULTIPLE CASUALTY INCIDENT (MCI) PROCEDURES...................................................... 187 FIRE DEPARTMENT NOTIFICATIONS ................................................................................... 189 MANUAL FIRE/EMS DISPATCH PROCEDURES.................................................................... 193 EOC ACTIVATIONS ............................................................................................................... 197 800 MHZ RADIO SYSTEM 800 MHZ TALKGROUPS........................................................................................................ 199 ENUMCLAW FD TALKGROUP PATCHING ..................................................................222 GENERAL ORDERS INCIDENT RECORDS/TAPE REQUESTS ................................................................................. 224 CONTINUITY OF EMERGENCY OPERATIONS ....................................................................... 225 MEDIA ACCESS TO 800 MHZ RADIO SYSTEM..................................................................... 226 PUBLIC ACCESS TO 800 MHZ RADIO SYSTEM .................................................................... 228 VALLEY COMMUNICATIONS CENTER STANDARD OPERATING PROCEDURES POLICY NUMBER: 100 ORGANIZATIONAL STRUCTURE/CHAIN OF COMMAND/AUTHORITY 1.0 PURPOSE/REFERENCES: To establish the Organizational Structure, the Chain of Command and appropriate authority. RCW 39.34.030(3)(b) CALEA Standards: 1.1.1 - 1.1.6, 2.1.2 - 2.1.4, 2.2.4, 2.4.1 2.0 POLICY: Valley Communications Center was formed pursuant to RCW 39.34.030(3)(b), which provided responsibility and authority for emergency service communications and all related incidental functions for communicating and dispatching services between the public and the participating public safety agencies. The Director shall administer Valley Communications Center in it’s day-to-day operations consistent with adopted policies. Valley Communications Center shall be organized as described herein. All official communications or matters involving Valley Communications Center or employees shall be made through proper channels following the Chain of Command. Commensurate authority to execute the activity of the organizational component is delegated by the Director through the Chain of Command to individual employees and each employee is accountable for the use of that delegated authority. Valley Communications Center recognizes the implementation of NIMS (National Incident Management System) as a dynamic and multi-year process which has been mandated by the Homeland Security Presidential Directive – 8, and shall remain current with training requirements for emergency preparedness related to the National Response Plan (NRP). 3.0 PROCEDURE: 3.1 Organizational Structure: All organizational components within Valley Communications Center will encourage and support the exchange of information for the purpose of accomplishing the organizational mission. Date Originated: 01/15/83 Date Revised: 07/11/06 VALLEY COMMUNICATIONS CENTER STANDARD OPERATING PROCEDURES POLICY NUMBER: 100 ORGANIZATIONAL STRUCTURE/CHAIN OF COMMAND/AUTHORITY 3.1.1 Administration Board: The Administration Board consists of the Mayors of the Cities of Auburn, Kent, Renton, Tukwila and Federal Way. The Administration Board is the controlling authority over Valley Communications Center financial and policy matters. The Administration Board meets twice a year and anytime a special meeting is requested. 3.1.2 Operations Board: The Operations Board consists of the police and fire chiefs from the Cities of Auburn, Kent, Renton, Tukwila and Federal Way. In addition, one representative from the contract fire agencies and one representative from the contract police agencies serve as voting members. The Operations Board meets monthly and provides direction on operational matters of Valley Communications Center as well as serving the Administration Board in an advisory capacity. 3.1.3 Director: The Director is an employee of the Administration Board and reports to the Chairperson of the Operations Board. The Director
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