CHC Helicopter, Using a Risk Assessment Tool Not Only Improves Their Own Risk Management

Worldwide Safety Cases with BowTieXP For CHC Helicopter, using a risk assessment tool not only improves their own risk management. It also helps them helping their customers, by providing the information required to fulfill the customers’ risk management measures. CHC Helicopter has recently started to use Bow- The growth of CHC Helicopters TieXP, the risk assessment tool developed by With the growth of CHC Helicopter the previous CGE Risk Management Solutions. As the world’s safety case tool became too slow and lacked largest helicopter services company, the risk as- reporting tools. “The previous application was sessment tool helps CHC Helicopter in monitor- built by us. As we are not a software company, ing and improving the risk management we wanted to change to a professional applica- measures of helicopter bases in 30 countries. tion” explains Irina Sakgaev. Safety Management System “We experienced a big demand from our cus- “It is an important part of our Safety Manage- tomers” ment System to have safety cases implemented The needs of the customers of CHC Helicopter in all of our helicopter bases. were another large reason to look for a risk assessment tool. For many of our customers - oil We needed an application to control the effort companies for example - a detailed safety case involved in monitoring and improving the risk plan is required to ensure their own risk man- management requirements,” says Irina Sakgaev, agement criteria are met,” explains Irina Applications Manager Safety & Quality Depart- Sakgaev. “With the introduction of BowTieXP we ment at CHC Helicopter. “The BowTieXP soft- are better able to incorporate the safety re- ware combined with the Bowtie method helps quirements of our customers into the safety us to manage our hazards.” plans of all our bases. This way we can provide an enhanced risk anal- Benefits ysis for our Operations which meet our own Being based in over 30 countries, the worldwide standards and those of our customers.” rollout of BowTieXP at CHC Helicopter has only just started. However, the first benefits can al- Choosing BowTieXP ready be established. “We can see the benefits CHC Helicopter made the choice for BowTieXP when we are doing the safety case checks at the for a number of reasons. “First of all the applica- helicopter bases” says Irina Sakgaev. “Also, tion is very user friendly. Secondly, the big plus when our customers visit our bases, they can that pushed us in the direction of CGE Risk see the audits being done. That’s when we can Management Solutions was their willingness to see the real benefits.” “Overall, we found the partner. Thirdly, CGE were willing to make some BowTieXP is the best application for us. It is very changes in the tool so that it would fit our Safe- user friendly, and flexible enough for us to do ty Management System.” what we want to accomplish,” concludes Irina Sakgaev. "Their knowledge and flexibility were very help- ful in bridging the gap between our old system and BowTieXP,” Irina Sakgaev says. “We never heard ‘no we cannot do that’ during the imple- mentation. Sometimes they even surprised us with the solution already in place. That flexibility meant a lot to us.” Involving the experts CHC Helicopter is the world’s largest helicopter “What really helped us during the process was services company. It specializes in three main involving experts during the gap analysis stage” areas of operation; transportation to offshore oil Irina Sakgaev says looking back. “We brought and gas platforms, civilian search and rescue our own subject experts to the table, and CGE services and helicopter maintenance repair and brought their experts who really know the busi- overhaul. CHC Helicopter is headquartered in ness and the technical sides. They gave us feed- Vancouver, Canada and operates more than 250 back during the gap analysis, creating a solution aircrafts in about 30 countries around the world. that would work in the long term. It worked really well for us, to go into the gap analysis involving both the technical and the business ex- BowTieXP is a next generation risk assessment perts. I am currently doing this in other projects tool that uses the BowTie Method to assess as well.” risks. BowTieXP is unique in its ability to visualize complex risks in a way that is understandable, yet also allows for detailed risk based improve- ment plans. Many global companies have cho- sen BowTieXP. Vlietweg 17v Phone: +31 (0) 88 100 1350 NL-2266 KA Fax: +31 (0) 88 100 1349 Leidschendam Website: www.cgerisk.com The Netherlands Email: [email protected] .

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