THEBUSINESS THE INDEPENDENT MAGAZINE FOR DORSET, WEST HANTS AND SALISBURY

No. 138 DECEMBER / JANUARY 2010 Established 1994

NEWS | VIEWS | EVENTS | FEATURES | advice | NEWS people on the move Contents

Eureka Expands Spreading Banking the Funds Brand Special the Word www.realpeoplehr.com • Tel: 0845 094 6242 Wessex Cancer Trust has recently Development Feature appointed Karen Rhys as a Managing E-Waste ...for assistance with getting the paperwork right Fundraising Manager covering the See page 16 when you have PEOPLE ON THE MOVE South West of the Wessex region. Karen has 26 years corporate banking and event management Good Fellow Great Catch experience and will be responsible Edwin Bessant CEO of for fundraising primarily in the Dorset and Wiltshire area. Poole-based first aid supplier Bournemouth based, Ceuta 2 people on the move CMUK Visual Safety Ltd is working Healthcare, Europe’s leading business news with Jobshop UK for the supply of outsourcing company in the health All in the 5 both permanent and temporary and beauty industry, has become a Name of Charity money digest - Getting Access to Money staff. Also known as Eureka, the Fellow of the Institute of Directors. 12 company is enjoying substantial New Home 16 special feature - IT Talk growth. Weymouth College has appointed Specialist insurer RIAS has Sally Anne Butters as the Head of appointed Sarah Howe to the 18 techno times - Silent Calls Clampdown Seal of Excellence Marketing & Communications. position of Marketing Director at a lawlines - Employers Warned About Discriminating pivotal time for the over 50s brand. 19 Solar Man Against Women Elite Club 21 celebrating success Former rugby player Jim Mason is 26 transport topics - Private Vehicles Hurting British tackling a new challenge for one Business of the UK’s top organics recycling firms. 31 eating out The ex-Salisbury and Swindon Eleanor Jane Storey has raised Steve Walker, Project Manager over £300 for Breast Cancer Care property & development - Hotel Plans Approved Sue Burden has joined property fly-half has been appointed 34 for CG Fry & Son Ltd has received by changing her middle name for consultants Bartle Pye Residential Hampshire Sales Manager by Eco the Seal of Excellence Award from charity. The resulting name is training update - Urban Workshops in Dorchester. Sustainable Solutions Ltd. 35 Jim Lyons, Regional Director and Eleanor Toy Storey. Sandra Kelly, Finance Director 36 network news - Events & Business Clubs of the National House-Building Hotel High Jump Council. Following the recent launch of the Sue Hopson of Martin & 38 manufacturing & engineering - South West Sees PV3000 solar metallization line, Co UK Ltd is one of only 15 Increase in Export Growth Tip Top Trainee DEK Solar has extended its team lettings practitioners across even further with the addition of the country to be awarded Solar Project Manager, George the National Federation of Christmas Break Foot. Property Professionals Diploma New research released by in Residential Letting and Abbey and Alliance & Leicester Another New Diva! Management. Business Banking reveals one Six members of the Bournemouth in three (34%) small business Highcliff Marriott Hotel Executive Digital Offering owners say that they are now Team took part in a fund-raising Award-winning recruitment working longer hours than they Halloween Abseil from one of the communications agency, were just one year ago. One in tallest points in Poole, Tower Park LawtonWare, has recruited Richard six small business owners are Editor: Gill Bevis Water Tower. The team raised Smith as Digital Project Manager working 65 hours a week Local lady and LighterLife £1,000 for Dorset’s charity, Julia’s and Danielle McLaren as Client With this in mind, I wish you a Counsellor, Sarah Baker from House. Services Manager. well deserved Christmas break Tel: 01425 471500 Christchurch, has beaten over and a prosperous New Year. Fax: 01425 475600 320 Counsellors to scoop a top The Business magazine will be award at the LighterLife Annual E-mail: [email protected] closed from 21st December Conference. Website: www.bizmag.co.uk Eily Coghlan has joined the rapidly Mail your leaflet with this until 4th January 2010. Sarah was presented with CLIENT: POOLE AUDI growing Diva Publishing Team as www.pooleaudi.com Published by the prestigious ‘Outstanding magazine for £250 + VAT (A4 Flyer) Please e-mail correspondence Digital Lead. Eily originates from The Business (Dorset) Ltd contribution to Cohort Training Based on a physical weight of 10 grammes or less. to [email protected] Ireland where she achieved an MSc Digital, strategic & creative communications. 9 Gainsborough Road, award’ at the Sofitel London Other prices/weights available on request. Gill Bevis, Editor in Cyberpsychology and Consumer Ashley Heath, Ringwood BH24 2HY Heathrow. Psychology and has come to the Plus have 100 words with a photograph or graphic UK to broaden her commercial Senior Manager included in the magazine. The Business magazine is mailed free-of-charge to named business people within Dorset, West Hampshire experience. Eily will be responsible and South Wiltshire. Recipients are occasionally contacted to maintain correct mailing details and to The Balmer Lawn Hotel in provide information regarding special features. Contact us if you would like to receive the magazine or for the digital presence of BOOM! Brockenhurst has appointed Kara Call: 01425 471500 have your name removed from the mailing list on 01425 471500. - Diva Publishing’s first business Birrell to the post of Commercial +44 (0)1202 853000 [email protected] or e-mail: Opinions expressed within this publication are those of the contributors and not necessarily of the publisher. Every effort www.acreativeattitude.com THEBUSINESS is made to ensure the accuracy of the contents of The Business, but legal responsibility cannot be accepted for errors, product. THE INDEPENDENT MAGAZINE FOR DORSET, WEST HANTS AND SALISBURY Manager. [email protected] omissions or misleading statements. The Business is fully protected by copyright. Nothing contained within this magazine Websites from £750 / Monthly marketing support from £90 per month / Free 1 hour consultation may be reprinted or reproduced in whole or in part without the written permission of the publisher. © The Business (Dorset) Ltd 2009 All rights reserved ISSN 1354-3806 The  Business December / January 2010 2010 December / January The Business  business news

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Wordcaster Public Relations Steph & Co. WPR Business News The Secret of Success is not to be a Secret GRAPHICS & RETAIL DESIGN Tanner & Tilley Launch Event Success Tel 01202 874079 • [email protected] branding • interiors • web design A very successful event was held at Dudsbury Golf Club where Tanner & Tilley Planning Ltd, specialist town planning consultants, invited guests to hear how they had re-structured to meet Groceries Added to their clients changing does your development needs in Home Meals Service the current economic Elderly people throughout climate. Dorset and Wiltshire can The event was held at now have basic groceries business delivered along with their the golf club where they had recently secured home meals, thanks to a planning permission for ground-breaking new service soho need a new or a 25 bedroom hotel in from provider Oakhouse L-r: Nick Couling of Trident Homes with the green belt area. Foods. The company soho Roger Tilley, Managing Director currently offers a range of over 300 frozen meals and updated image? Tasty Triple Clients desserts with free home Tasty marketing, a local Bournemouth delivery throughout the area. a great brand or image is essential and Poole-based agency, has overcome Visit oakhousefoods.co.uk the current climate crisis by achieving in business to create your company's substantial growth over the past five months. identity and make your business The company was set up by Emma stand apart from the competition. James, the Business Director, in July 2007 and since then has grown from her living room to a busy, friendly office • branding • print • logo design joined by Emily, the Creative Executive, Eleanor, the Client Director and Nick, • stationery • advertising • exhibitions the Finance Director. With such a • banners • commercial branded interiors fast growing workload, the trio have recruited another tasty team member • shop windows • digital wallpaper who specialises in events management, and three part time helpers who study advertising and marketing at Bournemouth University. • posters • web design & concept Over the past six months, the tasty team have tripled their clients and • magazines • newsletters • direct mail are now proud to be working with Tanner and Tilley, Forest Holme and CG Pitcher & Son. • greeting cards • invitations Fiat 500 Having a BOOMing Time Dorset-based entrepreneur Emma Wimhurst’s the latest Steph & Co project, a new exciting cafe new book is receiving rave reviews as an bar in Christchurch, ‘Remo’ (illustrated left) easy to read self-help business manual. BOOM! scored a ‘high 5’ book review in the Brand, concept, interior design, print, wall paper, November issue of Start Your Business artworks all designed by Steph & Co. Take a look! Magazine. This comes in the same week that Emma, an international motivational speaker and business turnaround expert, If you require any further information about our t: 01202 487 087 presents at the everywoman national design services or just want to discuss your conference, keynotes at Start Ups Live, requirements why not call for a free design presents at the International Enterprise m: 07974 931 646 Convention and was featured in The Times on How to Manage Growth. consultation: This is no nonsense, straightforward book that is loaded with powerful Second floor, Avonbank Studios, 36 Bridge Street, e: [email protected] tips and includes Emma’s 7 business disciplines to take control, grow Christchurch, Dorset BH23 1EB www.stephdesign.co.uk and add impact to your business. Visit www.BOOMpreneur.co.uk

2010 December / January The Business  business news business news

Bath Travel has taken over the Fearless staff members from bureau de change operation Firewalk Christmas Lights Lit Top Flight Gift South West Thomas Eggar LLP have helped The official DVD of the now at Bournemouth Airport and to raise a staggering £5,500 for Charity by Inflation annual Bournemouth Air Reports Growth will also be providing a travel To set Christmas parties The South West PMI® signalled for the charity The Rose Road Festival, produced by Hallmark agency service both landside aglow this season further growth of the region’s Association by taking part in a Productions, is now available from and airside. and really get guests economy during October. The skydive. selected retailers locally and from talking, the festive party rise in output accelerated since One in three organisations www.hallmarkproductions.com The US Military Close Combat essential has arrived. September, as new order volumes have slashed customer service for £14.99. The DVD is packed training technique called This year’s new returned to growth. There were training this year according to a with extraordinary footage of the Target Focus Training has Christmas must buy, also signs that excess capacity UK-wide survey by The Institute aerobatic displays over the beach become extremely popular illooms, the world’s first at south west firms was easing. of Customer Service. front, plus on-board and in-cockpit with Investment bankers who illuminated balloons, The reduction in backlogs was action. Festival highlights, display are travelling to emerging JobServe Live! Southampton, has hit stores and are slower than that indicated by the highlights along with exclusive economies. Visit www. the region’s premier careers guaranteed to light up historical average for the series, display commentary, pilot targetfocustraining.com exhibition, will be coming to any night time party. and the pace of job cuts was at interviews, and a photographic Southampton on 13th May illooms are available in packs of five in a range of party colours its lowest in a year. Bournemouth University has gallery are some of the special features 2010. and are stocked in over 2,000 Tesco stores. Other stockists include Companies operating within successfully maintained its Adrian Carter included. A look ahead at the 2010 Air Visit www.jobserve.com/live Sainsbury’s, Morrisons, Spar, EH Booths, Hawkins Bazaar and online the south west reported a status as a Fairtrade University Adrian Carter, Managing Director Festival is also included. from the UK’s leading gadget retailer, Firebox.com. robust rise in new order volumes for another year. www.ASuitThatFits.com offers of Ace Office Supplies, has Preview the Bournemouth Air Festiva DVD by visiting www.YouTube. illooms are easy to inflate; children love to ‘pull’ the tab which during October. This was the a revolutionary new approach recently completed a walk over com/user/BournemouthAirFest or www.hallmarkproductions.com October has seen this year’s activates the light in the balloon. Once they are inflated they stay alight second-highest rate of growth to tailoring, allowing anyone hot coals to raise over £400 biggest monthly increase in for up to 15 hours. in new business recorded over to custom design their own for the Jubilee Sailing Trust and new car registrations with the Century Aims to the last nineteen months, and individually tailor-made suit. Wessex Cancer Trust. successful scrappage scheme Clean Up in New Year represented a rebound from the The event was organised by UK Romsey Relocation accounting for over 20% of Freight operator RH Group, Century Group has reported a very positive result for 2009. The fall in new orders reported in Firewalk and was run by Scott Artemis Refurbishments and Interiors has relocated its business them. The vehicle scrappage which has a branch at Tower introduction of new services has increased its ability to provide a more September. Bell, the World Record Holder. from Southampton to Crown House, Winchester Road, in Romsey. scheme is due to finish Park in Poole, is looking for comprehensive service to all types of clients. The Century Group is now A sixth successive rise in Susan Collins, the Managing Director, set up this company in February 2010. fresh, talented recruits to add truly a ‘one stop solution’. output was posted in October, 2005 after her original company, Spacex Ltd, part of the group to its sales team, as part of a The directors and staff of Century would like to thank all of their stimulated by new order growth www.EmployerInformation. Best Award owned by Country and Metropolitan Plc, where she was also nationwide recruitment drive. customers for their business during 2009 and wish them a very happy which resulted from an upturn co.uk, is a new website which Managing Director, was acquired by Gladedale Plc for £76m. allows companies to find out Over 25% of young people in Christmas and prosperous New Year. in demand. The pace at which what their employees really the south west believe there activity increased continued to think of them. is a lack of inspirational green outstrip the rise in new orders entrepreneurs for them to look and was the fastest in 25 Ringwood Brewery picked up Providing an efficient and competitive service since 1980 up to, according to research months. a silver award for Old Thumper released by Make Your Mark. at this year’s highly prestigious International Beer Challenge. Insegni Solutions, one of the Brits Opting to UK’s leading independent Stay in the UK Gunwharf Quays has been providers of online training awarded the title of ‘National solutions, has announced a new for Holidays Retail Recycler of the Year’ at Independent travel insurance range of online training ‘gift this year’s National Recycling provider, InsureandGo has seen cards’ for businesses. Awards. an 18% increase in people Visit www.insegnisolutions.com www.centurygroup.co.uk | Email: centurygroup.co.uk | Telephone: 01202 299950 seeking travel insurance for UK PW Business Solutions is Nearly 4,000 firms across based travel. celebrating its 20th birthday. Hampshire & the Isle of Wight L-r: Golden Acres Group MD Paul Winter Boiler Check Up! Review your Boiler Policies for overseas travel The New Milton firm provides have benefited from a Business Richards and Operations Director insurance have declined by 6%. accounting and payroll services Link ‘health check’. Simon Edwards. Winter is fast approaching so now is the Whether over the phone to more than 200 companies or on site we’ll review time to get your boilers serviced before worldwide. Shoe Doctor in Poole is John Browns Garden Centre at your boiler with no the cold weather sets in! obligation New Home celebrating 75 years as a Three Legged Cross has won All types of commercial and domestic, Aldridge Brownlee Solicitors cobblers shop. The shop at 20 a top award for its innovative Gas, Oil and LPG boilers undertaken. Call 01202 299 950! LLP is hosting an open day on Wimborne Road is thought to refurbishment at the national Saturday 12th December, to Book now to beat the Winter Rush! be the oldest surviving cobblers Garden Retail Awards. It won celebrate the launch of its new www.brianjenner.com shop in Poole. the ‘Best Concession’ award Century Group only use “Gas Safe” Contact Us offices at 277 Lymington Road, for the First Class Hair salon, engineers. When in doubt, make Bournemouth Office Highcliffe. which operates from its site, and a fool of yourself. There is For more information, please contact 4 Dean Park Crescent The new, purpose-built, Business Park a microscopically thin line was ‘highly commended’ in two [email protected] modern premises will be home Bournemouth between being brilliantly sections: ‘Best Garden Centre to six permanent staff and are in www.brianjenner.com Or alternatively, for a full list of our services visit: creative and acting like the Under £3m turnover’ and ‘Best Get in touch! addition to the existing offices, most gigantic idiot on Life is uncertain. Business Development’. www.centurygroup.co.uk also on Lymington Road, where earth. So what the hell, Eat dessert first. some staff will remain. Ernestine Ulmer, 1925-, US writer leap. Cynthia Heimel, 1947-, US columnist The  Business December / January 2010 2010 December / January The Business  business news business news

Fudges, the family-run bakery, has chosen Wyvern Cargo to £7M Investment to Transform Have You Lied The Perfect Gift deliver its biscuits to various Southampton Airport on Your CV? for Christmas distributors. Over £7m is A recent survey commissioned Looking to find something truly unique The firstCas tlepoint Sponsored being invested in by Tate, specialists in office that can be treasured for a lifetime for Fun Run with local marathon Southampton Airport support recruitment, revealed someone special this Christmas? runner, double Olympian and over the next year that over 40% of people have, at Problem solved. Commonwealth medallist to improve facilities. some point, lied or made slight The ARThouse Gallery in Bourne Avenue, Liz Yelling, attracted over The developments exaggerations on their CV. just off The Square in Bournemouth, aim to enhance the With unemployment rates Click with The Twins… specialises in the sale of original fine 200 amateur runners at the The Twins have launched a brand new website with the help from airport experience reaching the highest level for art, contemporary and traditional by a event held at Bournemouth’s the team at Radikls.com. Since its launch at the end of the summer for the two million 14 years, job applicants are number of highly regarded artists as Littledown Centre. Over £1,500 the special effects consultants have reported a steady increase in passengers a year embellishing CVs in an attempt to well as holding an excellent range of was raised for the Dorset and enquiries generating an extra 25% of business. Take a peak at behind who breeze through mislead employers and secure a quality designer jewellery, silverware and Somerset Air Ambulance by the scenes, check out live action, such as lightning illusions filmed by the region’s award- job in this competitive market. fine glassware. Paul Watts, the gallery runners and supporters. Hallmark Productions and on BBC TV’s ‘The Slammer’, and take a look winning airport. Jo Edwards, Tate’s Managing proprietor would be delighted to assist at previously unseen photographs on the new website. A new imperial glass size, Some of the developments include new restaurant and coffee facilities, Director said, ‘Increased anyone looking for help in making the right Visit www.theillusionists.com or www.thetwins.co.uk measuring two thirds of a pint, is improved access for rail passengers, energy saving initiatives and new incidences of people falsifying choice for that perfect gift. URCHIN - Barry Leighton- set to be introduced in pubs and toilet facilities with water and energy saving systems. their CVs isn’t surprising, Visit www.thearthousegallery.org Jones (1965) clubs under proposals to change especially with the onset of Bournemouth Council Signs Up prescribed quantities of alcohol. Retailers Free Guide Working Together the credit crunch. Utilising a to Support Small Businesses recruitment agency’s expertise, Research finds that half of all retailers were negatively affected by New research released by Dorset-based HR the recession. Of the retailers* surveyed by Business Link, 78% including comprehensive Abbey and Alliance & Leicester consultancy, JGA, has are confident of surviving the recession whilst 50% reported being assessments, behavioural Business Banking reveals announced a new negatively affected by the recession. Other findings included: interviewing and referencing, that one in three (34%) small working relationship with b 24% had seen a drop in customer numbers over the past 12 months is essential when identifying business owners say that they Frettens Solicitors in b 44% reported lower spend per customer anomalies in job seekers’ are now working longer hours Christchurch. b 53% had adopted discounting. than they were just one year Already advising applications.’ Business Link is offering all retailers a free guide which includes ago. businesses on best practical advice on how to increase footfall, improve sales and reduce employee management, costs. Visit www.businessquestionsandanswered.co.uk/retail Chunky Chocolates from award- JGA has called on Festive Firs *Survey of 360 small and medium sized retailers in the South East of England winning House of Dorchester, Nearly 2,500 Christmas trees the expertise of the one of the country’s leading will be looking for new homes L-r: Pam Donnellan, Chief Executive, Bournemouth Borough Council; dedicated employment specialist chocolate makers, are at Moors Valley Country Park Ken Moon, Regional Chairman, Wessex Region, Federation of Small team at Frettens to Businesses; Councillor Stephen McLaughlin, Leader, Bournemouth Is your company benefiting being introduced in 42 Tesco near Ringwood this Christmas. support its HR offering Borough Council. from the changes on the stores throughout the West L-r: Kate Fretten and Jane Gower If you buy a tree at the Park with expert legal advice. 1 October 2009? Country. not only will you get free Bournemouth Borough Council has signed up to the Federation of As well as updating JGA on the latest developments in employment parking this year you will also Small Businesses (FSB) national Small Business Engagement Accord. ne of the government’s key aims in passing the Companies Act 2006 Equifax data reveals an law, Frettens will help draft employment contracts and handbooks, receive a voucher for Seasons They join Christchurch Council as the first councils in Dorset to do so. Owas to simplify the regulation of private companies. To a large extent it increasing prevalence of frauds compromise, directors service and business protection agreements for has achieved this aim but companies need to take action (including Restaurant. The Accord is a new initiative which sees local councils signing up to being committed against small existing and future clients of JGA. The solicitors will also advise on TUPE alterations to their memorandum and articles of association) to obtain the 14 Accord Principles which promote the importance of listening to the full benefit of the relaxations. In addition, this Act has introduced some new and medium sized businesses. transfers. views of small businesses. The principles include nominating business administrative and procedural requirements with which private companies The Equifax Corporate Identity engagement champions from among the business community and need to comply. A large amount of the provisions of this Act came into force on 1 October 2009. Fraud Guide is available free New Business to Create 60 Jobs within the council, as well as encouraging greater consultation with a A national award winning home Some advantages of which companies can take advantage include : from www.equifax.co.uk Help Required wider range of business and community leaders. The Accord is the next Ringwood-based Tools for Self care company, Home Instead ■ There is no requirement for companies to have a company secretary Poole-based SOS School of step of the FSB’s Keep Trade Local Campaign. Reliance, is urgently seeking Senior Care, which recently ■ There is no requirement for companies to have an annual general meeting Swimming is celebrating a volunteers to help clean and opened an office covering the ■ The minimum statutory notice period for all unlisted private company change of ownership. The shareholder meetings is now 14 days, even if a special resolution is sharpen tools destined to East Poole and Bournemouth Weymouth Chippy proposed swimming school is now owned be shipped to Third World area is looking to create 60 jobs ■ The concept of authorised share capital has been abolished under the and run by qualified swimming countries. The tools will be over the next two years. Named in UK’s Top 10 2006 Act but will continue to operate as a restriction on the power of an teacher Shirley Pedrick and her A Weymouth fish and chip shop has been named as the best in existing company to allot shares until the statement of authorised share used to train destitute and As the UK’s population ages, capital from the memorandum is removed from the articles husband Andy. the south west* and one of the 10 best in the UK, in the national starving Africans in a trade the need for care services will Fish & Chip Shop of the Year competition, organised by Seafish, the ■ A single director is able to execute a deed on behalf of a company enabling them to work their increase. Recent figures show provided that his signature is witnessed by an independent adult authority on seafood. way out of poverty. that by 2025 there will be over ■ Electronic participation in company board minutes is possible Daniel’s Fish and Chips of Weymouth in Dorset will now go chip to Anyone able to offer two 13 million people in the UK There are also many Amanda and Mark Baker chip against nine other ‘high-frying’ shops at the national final in a hours a week to work on aged over 65, many of whom new Companies For more information contact www.brianjenner.com bid to win the highly coveted title of National Fish & Chip Shop of the House forms Sam Freeman at cleaning and sharpening the will require care. The new office of Home Instead Senior Care needs replacing the I joined a health club Year. [email protected] tools will be welcomed with local carers, or those interested in getting involved in the sector, to help previous ones last year and spent about The winner will be presented with the champion’s crown by popular which must be or telephone 01202 557256 open arms by Administrator look after its growing number of clients. £400, but I didn’t lose a pound. TV chef, Aldo Zilli, at a ceremony on 21st January at the Riverbank used when making Laurie Dormer who can be The new operation, which is based in Wallisdown, has been set up by submissions to www.laceyssolicitors.co.uk Apparently you have to Park Plaza in London. contacted on 01425 475440. husband and wife team, Amanda and Mark Baker. Companies House. *Judging area includes Devon, Cornwall, Somerset, Wiltshire, Avon, Dorset turn up. For more information call 01202 853197. Jo Brand, 1957-, Comedian The  Business December / January 2010 2010 December / January The Business  business news business news

Thinking Juice Wins New Business Consultancy Firm Launched South West Company of the Year 2009 ulie Leigh is pleased to announce the launch of her new business ournemouth-based Jconsultancy, White Egret Ltd. Based in Dorset, White Egret Ltd has set its BThinking Juice has won sight on becoming the number one business consultancy firm in the local South West Company of the area. Its goal is to guide business owners step-by-step through their most Year 2009 at the Marketing stressful periods so that the companies can achieve their full potential. Industry Network Awards Starting a business is companies to look closely at what they are already Steven Beaumont, on the 19th November in never easy, hence the undertaking, the skills of their workforce and the creation of White Egret Ltd’s systems that they have in place. The important aspect from Bournemouth Manchester. The agency Business Start Up, a tailor- is to ensure that the company itself is ready and also took a coveted accountancy firm made package designed prepared internally for these changes to enable it to commendation and was taylorcocks, urges to empower business go forward strongly.’ So whether it is looking for more businesses to prepare runner-up in UK Advertising owners with the skills and funding or refining systems to accommodate a larger for the new VAT Returns Agency of the Year and knowledge needed to kick business, White Egret Ltd is on hand every step of the finalist in UK Integrated start their business. The way. legislation. Julie Leigh Agency of the Year. and adding some very significant Significant business wins package can cover aspects From 1st April 2010 you will The company also offers ad hoc consultancy for times when It marks the end of an wins, in the most turbulent for the agency over the last such as marketing, finance, employment issues and legislation. have to submit your VAT Returns immediate or short term help is required and hand-picked associates incredible year for the agency, marketing industry conditions 12 months include Beales online and pay any VAT due Having spent many years working for a large banking corporation and can be brought in to help from specialist fields. Megan Best of White having been named Advertising for years. Our team has worked Department Stores, Euronics electronically if you have an then as a Business Link Advisor, Julie Leigh, Managing Director of White Egret Ltd commented, ‘Whatever the business needs of our clients, we Agency of the Year South of incredibly hard to drive or clients £1.5m Christmas TV and digital annual turnover of £100,000 Egret Ltd is no stranger to the type of challenges that many businesses feel confident that our depth of experience in the industry and wide England 2009, one of the UK’s businesses and brands forward campaign, Kallo Foods, Naim or more (exclusive of VAT), or face, particularly in today’s precarious economic climate. ‘We know range of expertise will be a winning combination.’ Top 10 Creative Agencies to - and that’s made the difference Audio, Vintage Roots, NBA if you register or should have that one of the hardest times is when an already established business Watch and Recommended for our business. Hall of Fame legend Hakeem The official launch of White Egret Ltd recently took place on Tuesday registered for VAT on or after wishes to expand and grow. With this in mind we have created a Grow Agency 2009. Thinking Juice also ‘We’ve invested in systems, ‘The Dream’ Olajuwon’s 17th November at the Whitewall Galleries, Westover Road whereby over 1st April 2010 (regardless of Your Own Business package.’ your turnover). cemented its reputation as a process and talent to ensure we retail and clothing line brand, 60 local business people attended the profile raising event. leading creative force by pitching maintain a strong competitive David Beckham Academy and Companies are often faced with a number of choices when deciding If you would like a free initial business consultation session If either of these applies to your against and beating numerous advantage – and we’ve kept a Richmond Group. to expand. White Egret Ltd helps companies to really focus on what please contact Julie or Megan on 01202 768574 or e-mail: business, you should take the leading creative agencies to bring fundamental focus at the heart You can find out more about their goals are and creates an action plan with the company on how to following action now: [email protected] or [email protected] work out of London, along with of our business… great results for Thinking Juice online at achieve them, working with them to put this into place. ‘We encourage b Identify your preferred form of winning a number of international our clients.’ www.thinkingjuice.co.uk electronic payment (eg Direct creative awards. Debit, Internet banking) Thinking Juice also launched Need Help Managing Your Debt? and set up the necessary ArchNemesis a joint venture arrangements IVA Watchdog Might Just Have the Answer agency in the Middle East and b Register and enrol for the VAT Dorset based Tony Carter, great lengths to keep on trading, became UK agency for the global n today’s economic climate, many businesses are struggling to online service. (You will need Compliance Manager of IVA often at great financial expense independent advertising agency survive and stay afloat. The High Street has been a witness to to do this to submit your VAT Watchdog commented, ‘This year, I and many don’t know who to network AMIN. this sad decline in trading, where even the most long established Return online, whether you with the recession still taking a turn to for help. Crippling debt is choose to use commercial Gellan Watt, Creative and of businesses, such as Woolworths have succumbed to closure. hold, we have noticed that the a dangerous place to be in and software or HMRC’s free Managing Director said, ‘It’s The Red Flag alert which is a monitor of early warning signs of number of people who have come it can be one of the hardest of software) been a sensational year for the company distress has suggested that the worst for insolvencies to us for financial advice has risen circumstances to get out of.’ b Talk to your accountant if they agency. And while we’ve gained substantially.’ is still yet to come. Worryingly, 134,000 companies are showing will be submitting your VAT significant recognition, the material designs of financial distress in the third quarter of 2009. IVA Watchdog has a dedicated Return online on your behalf largest achievement this year It is the small business owners team of trained advisors who are and discuss what you both has been retaining our client list who are the hidden victims and feeling the hard end of the recession. on hand to assess the financial situation of a business. They can advise need to do Not only are they now faced with a decline in their market place but the with restructuring expertise to help save the business and ensure job b Consider whether you need to weakening of the pound against the euro has lowered profit margins. security for employees. change any of your business YRC on In their bid to try and tread water through this difficult trading time, Sadly, not all businesses can be saved, in these circumstances, processes for checking and the Move many businesses have increasingly found themselves shackled in debt, IVA Watchdog can assist with the complex administration procedure. signing off your VAT Return YRC Logistics, a leading struggling to juggle their business finances with trying to maintain job Depending whether a company is registered as a Limited Company or provider of global logistics security and motivation for their employees. Sole Trader, they have people on hand that can help guide the company If you would like further recently celebrated the Many small business owners have invested a large amount of their towards closure whilst ensuring minimal financial loss. information and advice opening of its new state of the own personal and family funds either to start up or expand their Under their new initiative, IVA Watchdog will liaise with business on the new legislation or art facility located in Totton, enterprise and with the pinch of the recession, business owners are owners to advise on the best options that are available in order to Southampton with an open advice on how to file your looking at loosing more than just their business. The worry is that most tackle their personal debt. ‘We believe that it is important for people evening. The new facility, VAT Returns online, contact entrepreneurs have secured loans with equity in their houses, which to feel that they have control of their own situation and understand the which has 6,500 sq ft of taylorcocks for advice: they stand to loose if their debt continues to spiral out of control. process of debt management. Once individuals have all the information warehouse space, marks a [email protected], they are able to make an informed and sound decision on the best way milestone in the development Although the IVA (Individual Voluntary Arrangement) Watchdog’s to process to manage their debt.’ 0370 770 8111 or visit of the business that was primary aim is to advise and assist individuals on how to handle their www.taylorcocks.co.uk originally based in Eastleigh. debt, they have launched a new initiative to help struggling owners of If you are a business owner who is in financial crisis and need debt small businesses. Tony Carter commented, ‘Business owners will go to management advice, contact the IVA Watchdog today on 0800 840 1771. The 10 Business December / January 2010 2010 December / January The Business 11 money digest money digest

A Capital Idea for 2010 Banking on Cyclists The Holiday Season Lee Blunden, formerly Finance & Operations Director at Britannia to Raise Funds for Charity is Upon Us… A cheque totalling Parking Ltd, has left to set-up By Mark Liddle, Tenon Recovery Bournemouth £17,366 was presented Alfred Cole Business Management. Tenon Recovery has identified business owners by triple Olympic gold Business confidence is strengthening Mark Liddle allowing problems to escalate over the holiday medallist Ben Ainslie as we move towards the end of 2009, period as the main reason for the anticipated surge in insolvencies to The Ellen MacArthur and most are planning growth for in the New Year. This is an ideal opportunity for business owners to Trust (The Trust) CEO, 2010. L-r: Charlie Sutcliffe, Dave Shering, Nick Lowe, Gillian Deedman and remember why they’re in business, to make money!! Frank Fletcher, at the J.P. Lee’s view is that, ‘Business growth Steve Johnson-King. Owners neglecting key issues, combined with the difficult economic Morgan Bournemouth is built on business capital. Managing climate could send the number of business failures spiraling to campus recently. This that capital is critical, but what many Globetrotting Bankers unprecedented levels in the New Year. Traditionally focus has always fantastic amount fail to recognise is that capital is not been on sales, however with the economy providing additional Lee Blunden Step Out for Charity was raised during challenges, business owners need to concentrate on their core just a monetary measure. Among a Staff at a Bournemouth bank are stepping out for charity by attempting the J.P. Morgan Asset activities and ensuring their basic business foundations are solid. company’s greatest assets are its staff, its brand (or unique selling to travel 700 kilometres in 80 days without even crossing the Dorset Management Round the Entrepreneurs who fail to deal with crucial business issues before point) and its systems for adding and delivering value.’ county border. Island race – one of the they go on holiday could return to a nasty surprise. Ignored, these Lee says, ‘We are in times where funders will not reflect perspective A five-strong team from Handelsbanken, the major Swedish bank, world’s largest and most issues can escalate posing a serious threat to the viability of that and potential in making decisions, so a company must first look inwards is attempting to walk 10,000 steps a day or 800,000 steps in total. famous yacht races. business. and manage its own assets to their fullest potential.’ Each team member is equipped with a step counter to monitor their As 1,779 boats and A checklist which addresses key issues that entrepreneurs are likely Alfred Cole Business Management is there to facilitate that asset and performance. Money raised is going to the Lewis-Manning Hospice’s L-r: Andy Graham, Dorcas Williams, Ben 16,000 sailors crossed to face during the holidays and highlights actions that could be taken to capital review, and deliver a statement of the key value points in the £2.5m ‘Time to Care’ appeal in Poole. Ainslie, Tony Foster, Steve Moss, Sally the start line to compete minimise any threats to the business is below. business. A target of £1,000 has been set and donations are welcome. Newell, Nigel Ball, Frank Fletcher CEO Ellen in the 55 mile yacht Forecasting is vital - Confirm that there will be no unexpected For an initial conversation contact [email protected] Visit www.justgiving.com/aroundtheworldwithhandelsbanken MacArthur Trust race, 100 yellow jersey cashflow peaks that will not be covered by bank or ABL facilities during the holiday period. Ensure that there is sufficient contingency wearing cyclists from the J.P. Morgan Bournemouth office, (including headroom to avoid any significant problems – speak to an external File Your Accounts Early to some colleagues from London), started their own 65 mile course Tax Relief for Using adviser at an early stage to ensure you’re not making any rash around the island. Their challenge was to beat the fastest of the boats Avoid a Poor Credit Rating decisions Your Own Vehicle for Business in the race including 48 of their colleagues who were racing around the Accountants and business advisers, taylorcocks, is warning businesses Authorise key payments in advance - Ensure that any key payments Island on four Clipper yachts. to file their accounts within eight months of the financial year end or Poole-based tax and accountancy adviser Martin Tapley gives that will need to be made during the holiday period are authorised prior risk having their credit rating slashed. advice on financial matters to small businesses. It was the fourth year running that J.P.Morgan Bournemouth staff to departure to retain the goodwill of creditors Tax Director at taylorcocks, Paul Taylor, said, ‘Company credit ratings have completed the cycle challenge for The Trust, fundraising over Liaise with debtors to improve cashflow - Improve cashflow by Q I understand that I can claim tax relief for using my own vehicle for are in some cases being cut because of changes in the algorithms £45,000 in the process! informing any large or key customers of planned holidays and negotiate work. My employer currently only reimburses me 20p per mile whilst that are used by credit rating agencies. When a company hasn’t filed on business travel. Can I claim more and how do I do it? early settlement of large invoices its accounts within eight months of the year end, its credit rating is The Naked Lease! Speak to key stakeholders - Make key stakeholders, creditors, bank removed. A If you use your own vehicle for business travel as an employee, you managers and advisors, aware of any absence so that negotiations and are entitled to receive tax free payments of up to 40p per mile for the Loans available on short leasehold retail businesses without decisions can be postponed ‘This is because the credit agencies own statistics show that first 10,000 miles in the tax year and 25p thereafter. These rates have additional freehold security Review continuity planning - companies tend to go into liquidation a month before their accounts are been agreed under the HMRC Approved Mileage Allowance Payments If you are buying a business occupying leasehold premises Henley Ensure that appropriate staffing (AMAPs) scheme. levels are in place and those in charge are empowered to run the due to be filed. Those that file as late as possible can be trying to hide Business Finance (HBF) could help you finance the purchase without business effectively for a protracted period in the event of unforeseen the results. If one credit agency is doing this then it is quite plausible In order to qualify, the journeys you undertake must be made in the course additional freehold security. circumstances that others are too, or will soon follow suit. of doing your job, for example delivering goods or visiting customers. Any There are over 5 million retail businesses in the UK and about 20% private journeys unrelated to work, including most travel from home to Consider recent events - Review recent performance and business ‘Many businesses will be unaware that they only have eight months change ownership every year. work, cannot be paid tax free. actions to assess whether a holiday is realistic at the present time to file their accounts or risk losing their credit limit, which can have a HBF can consider loans for the purchase of most types of leasehold If your employer reimburses you at a rate less than the tax free amount, and will not have a negative impact on the business and will not be massive impact, especially as many companies use debtor insurers you are entitled to claim Mileage Allowance Relief (MAR) on the difference. businesses such as restaurants, fish and chip shops, take-aways, considered inappropriate by employees, customers and suppliers in who rely on the credit agencies,’ continued Paul. In your circumstances therefore you will be entitled to claim an additional supermarkets, newsagents etc. light of poor business performance ‘There are many things affecting a company’s credit rating, however, 20p per mile for the first 10,000 miles you travel for business in the tax There are NO FEES charged to clients. Minimum loan £50,000. Check all contact details - Provide emergency contact details to key only some of them are within the company’s control - filing accounts year, and a further 5p per mile thereafter. If you pay tax at the higher rate of 40%, this equates to a tax reduction of 8p per mile for the first 10,000 miles For more information contact David Chalcraft on 01929 422210. staff; agree best times and means of communicating to keep in touch on time is one of them. Therefore, unless there is a good commercial and 2p per mile thereafter. A basic rate tax payer would see reductions with any important issues that may need to be addressed reason for holding onto the accounts until the last moment, it is highly per mile of 4p and 1p per mile accordingly. Clear the diary - Clear time before and after a holiday in order to advisable to submit within eight months.’ To claim tax relief, you can include details on the employment pages of your address any potential problems and catch-up on business performance Other than filing your accounts in good time, there are a few other self assessment tax return. If you are not required to fill out a tax return, Henley The next few months could well define how long the economic ways in which you can help improve your business’s credit rating: you can write to HMRC to make a claim, or complete and file a form P87. business finance downturn will last. There are some 4.5 million SMEs in the UK, b Your local TaxAssist Accountant can help with its preparation. Always pay suppliers on time making up a significant proportion of the UK economy, a considerable b Get listed in telephone directories and keep your registrations up to Martin Tapley is based at 295 Wallisdown Road and specialises in we really can help your increase in the number of small business insolvencies would be hugely date managing tax and accountancy affairs for small business owners. detrimental and could prolong what has already been a very painful b Keep your personal finances in order He can be contacted by phone or email business grow recession. By developing a pre-holiday checklist, I hope to impress on b Make sure that your SIC (industry code) on your annual Companies Tel: 01202 516546 business owners the need to plan, a proactive approach is vital in this House return is correct [email protected] climate. It could be the difference between survival and collapse. b Register company growth with the credit agencies Mark Liddle, Tenon Recovery Bournemouth b Decrease the balance on your business credit cards For a fast, friendly response call David Chalcraft on 01929 422210 Tel: 01202 554456 E-mail: [email protected] or email: [email protected] For further information and advice on credit ratings contact taylorcocks on 0370 770 8111 or visit www.taylorcocks.co.uk www.henleybusinessfinance.com The 12 Business December / January 2010 2010 December / January The Business 13 money digest

Getting Access To Money: The $64,000 Question Grab a Chunk of £18m Tickled Pink By Mark Newman, Lloyds TSB Businesses that have a clever idea for a new product that will reduce Staff at the Poole office of greenhouse gases should apply for money from a new green investment international accountancy and Q Banks aren’t lending money so why should I expand likely obstacles and the resources fund. business advisory firm Mazars, recently all got ‘pretty in pink’ to raise my business now? needed: all of which your bank can help Environmental expert Simon de Grey, from one of the leading training money for Breast Cancer Awareness. There has been much in the media in 2009 about the Chancellor you do. As a result, they can offer the and environmental companies Pivotal Performance, says the Carbon The fancy dress event raised £133. urging the big banks to lend more money to the business community. best financial package that properly Trust has just made £18m available. And it is willing to invest in the As a result, many businesses in the South West are understandably reflects the nature and needs of your development of new ideas that will help the environment. Prepare to be ‘Wow’ed by the asking the question “How can we get access to money?” particular business. ‘The only snag is that you have to prove that your idea is commercially For all the continued talk of green shoots, there is no doubt that our 2. Both bank and business need to Mark Newman viable,’ explained Simon. ‘You must submit a business plan Launch of a New Service region still faces some turbulent times in 2010. But banks are still develop and maintain a close working relationship. demonstrating how investment would lead to CO2 emissions savings, willing to write cheques in tougher times as well as good, and there are Great relationships are the basis on which successful businesses are while also generating a commercial return. still opportunities for ambitious, well-run firms. built, and the one with your bank is no different. ‘The Carbon Trust will provide up to 50% of the investment your As The Business highlighted recently, Morrish Builders, based in Poole This may sound simple, and doesn’t mean you have to invite your business requires, so you will also need to source other private and one of the main developers on Prince Charles’s Poundbury village bank to the Christmas party. But it is essential that companies investors to make up the remaining funds.’ project, is one such local firm. With Lloyds since it started 50 years ago, communicate with their banks regularly and this becomes even more Business plans must also show evidence of innovation. The fund is we provided a £10m package as a long-term commitment earlier this important in challenging times. It is important for banks to understand only open to UK companies. year, giving them great certainty and flexibility with their finances. the issues and challenges their customers face, so that they can support businesses as trusted advisors. Q So what can I do to make my business look more Corporate Insolvencies Update Finance Manager Adam Dunney (centre) with The Wow Company team Your accountant, your lawyer and of course your banker are able to Tim Corfield of insolvency practitioners Griffin & King attractive to a bank? Andover-based accountancy and business advice firm,The Wow There are a number of straightforward actions any business can take give you an independent view of your business, because they see it comments on the present position. from an external perspective. They work with scores of businesses, and Company has launched a brand new service, Wow Finance due to to put themselves in the best possible position to secure funding: The latest figures published by The Insolvency Service recently reveal that can bring that experience to bear for you. Good ones pride themselves market demand. This new service offers companies expert advice and 1. Banks are looking for well-run businesses with a clear the number of corporate insolvencies in England and Wales has risen by on the relationships they build and maintain with their business clients. guidance in buying and selling businesses from valuations right through strategic direction. 14.6% in the past year to reach 4,716 in the third quarter of 2009. to helping clients to raise finance, even in the current tricky lending 3. Firms that can demonstrate a prudent management of costs Before committing to lending, banks want to take time to get to know Many government initiatives designed to support businesses are due climate. and working capital are likely to succeed. the management team and develop a real understanding of what you to be wound up over the coming months and this may spark an even The Wow Company’s new service provides an integrated service As well as knowing that companies have a good understanding of are trying to achieve. Companies need to be clear about this and have greater number of business failures. managed by a dedicated team by pooling together all its resources, their working capital position and cost structure, banks are keen to a solid business plan in place setting out how they are going to get It appears that many companies are surviving the recession sustained contacts and experience from its accountancy, business advice and see that management teams are able to take considered but decisive there. only by government initiatives such as HMRC’s Time to Pay. The financial planning services. action. This could be anything from working more closely with suppliers Firms need to consider their own strengths and weaknesses, predict government is now owed over 1bn in delayed tax payments and this For further information go to www.thewowcompany.com to negotiate terms, considering outsourcing and vehicle contract hire, to cannot roll on indefinitely. restricting overtime. There is a risk to all businesses when these initiatives are wound 4. The attitude and skills of the management are all-important. down. A sudden withdrawal of government support could lead to real Management teams should have a breadth and depth of experience problems. This position would be exacerbated once interest rates begin with clearly defined responsibilities, including non-executive directors to climb again. challenging the board’s decisions. Government initiatives due to come to an end include: It’s no surprise that those companies led by management teams b Stamp duty holiday due to end December 2010 b who have survived previous downturns are the best prepared for these The lower 15% rate of VAT due to end January 1st 2010 b current times. These are also likely to be the people and businesses The car scrappage scheme due to end in February 2010 b who will eventually lead the UK out of the current recession. Enterprise Finance Guarantee Due to end March 2010 Many struggling businesses have managed to survive by cutting costs. Q But shouldn’t we concentrate on surviving rather than These are now down to the bone. As the recession drags on options are growth at the moment? beginning to run out. Funding is not just about aggressive expansion plans. But for many More and more businesses are trying to restructure through Pre- companies, there will come a point when people will start looking to pack Administrations. Company Voluntary Arrangements have also the recovery and it will be those taking advantage of the opportunities been growing in popularity. However, the government has just begun a available now, and positioning themselves for future growth, that will crackdown on pre-packs, with HMRC demanding that six months of VAT perform well in the future. Around 60% of the companies that emerge be paid upfront before it allows companies to begin trading again. as leaders from a recession are not the leaders going into it. These escape routes have kept more businesses running and secured So if I think we have all these things in place, and we a lot of jobs. If HMRC starts getting too tough this will lead to even more Q corporate failures and the job losses associated with this. are looking to renew, extend or apply for funding, should I Banks are continuing to come under pressure from the government speak to my bank? to give struggling companies some breathing space. They are also Yes, the earlier you speak to your bank about your plans the better. delaying liquidating businesses because low asset values are acting as We want all our customers in the south west to thrive, not just survive, a barrier to recovering the debts owed to them. Once asset values begin in 2010 and beyond: after all, the long-term success of our business to recover we could see a spike in the number of insolvencies. depends on yours too. Griffin & King run regular seminars to help business managers Lloyds TSB has been voted Bank of the Year five years in a row by UK through this recession. finance directors at the CBI FD Excellence Awards. Should you wish to discuss any aspect of your business and how to survive the present difficult trading times with Tim or Janet, please call 01202 355348 for free advice. The 14 Business December / January 2010 2010 December / January The Business 15 IT talk

Start 2010 with a Competitive Edge he technology division within Enhanced (EnhancedIT) is Tevolving thanks to its new Technical Director, John Clough. John is focussing on ensuring issues. Previously this technology just one small change, sticking that businesses are making has been unattainable by small a printed bar code instead of the most of their information, and medium organisations hand writing a reference number T creates e-waste, consisting of broken or unwanted electrical whether that is providing due to the cost of storage and that document can be stored Iand electronic items. Such is the speed of technological the tools to manage that communications. With data electronically. advancement, that a great deal of equipment is consigned to donation or sale, Remploy e-waste produced each year. information, or the computer storage becoming ever cheaper, The benefits include: network to store it. rubbish bins, even though it is still working perfectly. In most e-cycle will recycle every single ‘Alternatively, our recycling the barrier is no longer costs but b It’s easy to find by a simple component, all that is left is a process managed in the UK, is so In 2005 Butler Group cases it is possible to redeploy or recycle the equipment, but more the challenge of changing search on the computer tiny amount of dust. thorough that every component concluded that 80% of it’s often considered more trouble than it’s worth. attitudes to the use of existing b It can be accessed by ‘The average lifecycle of a of every computer is accounted information within an processes. everyone who has authority Charities and community primitive forms of disassembly, computer in the workplace for. In addition, because e-cycle organisation is unstructured. At But even change can be made to do so irrespective of their organisations set limits on the this creates huge issues of land is around three years, and an is part of Remploy, the UK’s the same time Korn Ferry stated easy. Consider a simple process; location specifications of the equipment pollution and poisoning of the estimated 6.6 million tons of largest provider of employment John Clough that 90% of learned information registration of a purchase b It is backed up on a daily they will accept but Remploy workers. e-waste from the EU is not for disabled people, we can help within organisations is not invoice. At the moment these basis To start 2010 with a e-cycle guarantees full, secure Malcolm Watson, General accounted for every year*, and the companies we work with shared. Since then data has are likely to be received entered b The document can be the competitive edge, and for further data cleansing and responsible Manager for Remploy e-cycle, a stories regarding the criminal use to meet their corporate social continued to grow exponentially on to your business software, a start of a managed process information call John on disposal of end-of-life IT and government-supported business of data extracted from end-of-life responsibility as well as equal while in most organisations the unique reference hand written (for example authorisation of 01202 890245. telecoms equipment, whether specialising in the refurbishment, IT equipment are rife. opportunities objectives.’ information issues haven’t been and the document filed. With that purchase invoice). it is recycled, remarketed/ recycling and ethical disposal ‘E-cycle operates to the highest Ultimately, e-waste cannot addressed: resold, redeployed back into of IT equipment, explains, data destruction standards in be avoided, at least not until b paper documents are difficult the organisation concerned or ‘Despite legislation, thousands the world, using specialised manufacturers build the to find and expensive to store donated to a worthy charity. of computers from businesses BLANCCO software which has equipment with recycled or b information is only available Looking to the Skies or Under a Cloud? If e-waste is consigned to in the UK and Europe are still been approved for both UK recyclable parts. to the person who is in Cloud computing makes it company’s sales and marketing countless other small to medium landfill, there is loss of rare and finding their way to landfill, are government and US Federal For more information on possession of that document possible to harness the power of team. The management team has businesses. valuable materials and pollution incinerated or are simply dumped Government data cleansing. Remploy’s e-cycle services or to up-to-the-minute applications two options. Either invest in new With that in mind, BT Local of the land for hundreds of years outside of the EU in places like ‘Equipment can often be find out how to dispose of old or file and only from the without any financial outlay software licences and a bigger Business now offers a range of as toxic compounds leach into West Africa. Not only is this refurbished to a high standard IT equipment safely and securely location that the document is upfront – and your access to server to relieve the pressure world-class applications on a the soil. Alternatively, where dangerous, it’s also illegal. If it is and then sold on or donated to visit www.remployecycle.co.uk stored. them can be scaled up or down as on the current CRM, but if cloud computing basis, including the waste is illegally shipped not viable to refurbish computer suitable organisations, which b there is no back up if the your business needs dictate. economic conditions change and CRM suites from Salesforce, to developing countries for equipment for redeployment, helps to reduce the amount of * Source: Greenpeace document goes missing At a small manufacturing the firm has to contract, that NetSuite and SugarCRM. Plus EnhancedIT use Enterprise business in Ferndown, let’s call could be money wasted. it provides business finance Content Management (ECM) it Machinery Focus Ltd (MFL) The other option is to adopt a software from Xero, BT Smart High Profile Companies Need High Performance IT tools so that you can capture, – the management team faces cloud computing approach. This Marketing (to measure and manage, store, preserve, a dilemma. Like many other means that the CRM applications improve response rates to e-mail lue Chip, one of the south’s leading IT specialists has managed to scoop collaborate, and deliver content companies of its size, MFL are accessed over the internet campaigns), BT eSignature (to Byet another IT industry award. The Channel Network Awards held recently and documents related to has capitalised on its relative from a hosted applications handle electronic sign off of at Hilton Park Lane, awarded Blue Chip with ‘Marketing Campaign of the Year’ organisational processes. And agility and flexibility to get provider, in return for a monthly contracts) and Ribbit which for its technology education campaign, ‘High Profile Companies Need High back that up by delivering one step ahead of its larger per user subscription fee. When converts mobile voicemail into network solutions that keep all Performance IT’. competitors in the economic extra resources are required, the text. your information secure. downturn. But its customer total fee rises. When they are To find out more about how The aim of the campaign and reducing operational spend The campaign was a significant ECM has been successfully relationship management (CRM) not, they can be ‘switched off ’ BT Local Business can help was to educate businesses and to survive the recession. financial commitment for Blue employed by many large system is feeling the strain and and the fee falls. This approach you make the leap to cloud demonstrate how technology The campaign focussed on the Chip and key partners VMware, companies to resolve information now struggles to support the could work well for MFL and computing, call 01202 868869. can help their businesses be high performance IT solutions Citrix, Dell and EMC; however, successful, while offering advice that Blue Chip has delivered for the message and objectives on best practices, staff training some notable customers, such as were ones in which all parties brand Blue Chip has not only Suzuki and Jet2.com believed in and the campaign continued with its marketing, and how any business has subsequently proved to be but has increased activity by can take advantage of extremely successful. 22%. The firm’s investment !30)2%4/"% these technologies, cost In the current economic climate and subsequent growth can be effectively. This message it was noted that Blue Chip’s seen company-wide from the was communicated dedication and investment to employment of additional staff 7EINTEGRATETHE)4TECHNOLOGYANDSOLUTIONSYOUNEEDTOENHANCEYOURBUSINESS through advertisements, marketing and educating its to the recently announced ‘end EFFORTLESSLY"ENElTFROMTHEEXPERTKNOWLEDGEANDALEVELOFSERVICETHATSSECOND e-communications, customers was particularly of year’ financial figures that TONONEFROMATEAMCOMMITTEDTOHELPINGYOURCOMPANYEVOLVEANDGROW website animations, prevalent. IT resellers across the demonstrate yet another year of PR and large-scale south have either dramatically dramatic growth. \ENHANCEDCOUK ads in Southampton reined in their marketing For further information on Blue Airport’s departure expenditure, or cut the cost Chip’s solution and services call !CCOUNTING%20\#2-\#ONSULTANCY\$EVELOPMENT)NTEGRATION\7EB\)NFRASTRUCTURE\3UPPORT lounge. completely; while Poole-bred 0845 034 7400. The 16 Business December / January 2010 2010 December / January The Business 17 techno times lawlines

sponsored by: sponsored by: ‘Frustrated’ Mum Saving you time and money Employers Warned About Launches Armchair Experts Discriminating Against Women Most of us think we’re an expert on something. Now a Dorset Employers tempted to discriminate businesswoman and mother of two has launched a website aimed at against women on the grounds helping internet users find relevant answers to specific questions. 01202 479999 that they could fall pregnant are Armchair Experts has been designed to cut out the frustration of www.time-business.co.uk trawling through what being warned they could face huge Printers Faxes Scanners Multifunctional Software Julie Standen calls penalties. ‘the baffling blizzard Lord Sugar, the government’s ‘enterprise of information’ in Silent Calls Clampdown champion’, sparked controversy when he Frettens Under the Spotlight! cyberspace. suggested he would not give a permanent Frettens held its first ever Mock Firms which cause nuisance and distress to consumers through Julie, 44, from Poole, job to a pregnant woman because she Employment Tribunal this year silent and abandoned calls could face fines of up to £2m under explained, ‘A couple of would be on maternity leave in a few which was greeted with a very new government proposals. The current maximum penalty stands at years ago, I realised I months. pleasing turnout of over 110 £50,000. Lesley Walford was wasting hours using During a recent interview with The people. The event was held on the Silent calls are generated when call centres that use automated search engines to find Sunday Times, Lord Sugar also suggested that women are the biggest 20th October and was ‘staged’ calling systems (ACS) dial more numbers than there are staff available specific information and discriminators against other women. at the historical Regent Centre in to speak to the person who picks up the phone. getting really frustrated. According to Lesley Walford, an employment solicitor with Dorset law Christchurch. In a recently published consultation, the government will seek views ‘I knew there had to be firm Ellis Jones, the peer is not alone in his views on pregnancy. The event gave an opportunity to The Standen family on plans to raise the current maximum penalty for persistent misuse a better and easier way A survey last year by Employment Law Advisory Services revealed that those involved with employment to either £250,000, £500,000, £1m or £2m. This work follows of getting a straight answer to a specific question and I came up with 76% of employers would not take on a new recruit if they knew that they issues to view and experience a commitments in the Digital Britain and Consumer White Papers to the idea for Armchair Experts.’ were going to fall pregnant within six months of starting. short employment tribunal hearing increase the penalties for companies making excessive silent calls and Anyone can post a question on the site and anyone registered can But Lesley warned, ‘Employers who have personal views similar first hand. The attendees also had causing unnecessary annoyance to many people across the UK. offer an answer, drawing on their own experiences of life and work or to those expressed by Lord Sugar would do well to keep them to the chance to vote on the outcome Research carried out by Ofcom this year found that 49% of adults felt general or professional knowledge. themselves. of the hearing. ‘very inconvenienced’ by silent calls and 35% of over 65’s had received The answers are graded on a points system by the recipient for their ‘Putting a woman at a disadvantage due to pregnancy or childbirth Kate Fretten, Head of the Employment Team at Frettens, comments, silent calls within the six months prior to June 2009. usefulness and value, to give a guide to others about the quality of the is almost always likely to be considered sex discrimination. Where a ‘We are very pleased with the number of attendees at this event and Consumer Minister Kevin Brennan said, ‘It’s important that answers and to reward individual armchair experts for taking the time woman is dismissed as a result of her pregnancy it is highly likely that with the positive feedback we have been receiving ever since. We would consumers can have confidence that they are protected. These fines and trouble to offer their opinion. The grading system will be based she would succeed in her claim for unfair dismissal.’ certainly consider doing something similar in future.’ will act as a clear deterrent to companies – if they don’t change their on bronze, silver, gold and platinum for quality of advice. Trophies are Lesley pointed out that the Sex Discrimination Act 1975 imposed on ways they face a hefty fine. awarded for best answers and as people work their way up the levels employers a duty not to treat women less favourably than men and vice ‘As well as causing untold anxiety, silent calls are potentially within the site. versa. damaging to the good name of the firms which make them. Firms that Visit www.armchairexperts.com She added, ‘The Act was put in place to ensure both sexes are eliminate them could see increased customer loyalty and reduced provided with the opportunity to bring their abilities to the workplace operational costs from handling complaints.’ without being disadvantaged because of their gender. Energy Efficient IT Consumers can register their wish not to receive unsolicited ‘The views expressed by Lord Sugar are very much at odds with that Steps are being taken by south marketing phone calls with the Telephone Preference System (TPS) – a aim and it is likely that if he were faced with an accusation of sex coast based IT, solutions and free service which can also reduce silent calls. It is a legal requirement discrimination, a tribunal would agree with the employee.’ training provider Deverill, to offer that companies do not make such calls to numbers registered on the Lesley said compensation in discrimination claims is unlimited so, a range of ‘Green’ solutions TPS. in order to avoid facing costly penalties, employers should ensure that for businesses following a Call TPS registration line on 0845 070 0707. recommendation adopted by the their policies and practices reflect a culture of equality between the European Commission which wants sexes. to see IT companies help firms to Gold Standard In particular employers should ensure that: reduce their carbon footprint. The Continues at Taylor Made b They have an up to date equal opportunities policy, which their The Difference is Our People recommendation also calls on the IT and training specialist Taylor Made Computer Solutions is celebrating employees are aware of. IT industry to become 20% more after receiving the Investors in People Gold standard. b They train their managers to spot any potential discrimination and Frettens’ Commercial Lawyers: energy efficient by 2015. According to the stringent criteria met by Taylor Made, the Investors act accordingly. Matthew Fretten - Business & Commercial Partner b Their staff are aware that discrimination will not be tolerated and a One solution offered by Deverill in People Gold standard represents achievement of world class Kate Fretten - Employment Partner is a ‘Green Audit Initiative’. The Deverill’s CEO Joel Jervis best practice. As at July 2009 less than 1 in 1,000 of IIP recognised proper investigative/disciplinary process is in place and adhered to Oonagh McKinney - Commercial Property Partner initiative encourages businesses organisations in the UK has achieved this standard. where discriminatory conduct is suspected. Michelle Hayter - Litigation Associate to consider how to use IT in order to save money, reduce overheads, b They have a grievance procedure that is followed where a complaint Carl Geary - Commercial Trainee Solicitor improve business efficiency and help save the environment. After an of discrimination is made and that all complaints are dealt with in a Amy Muncer - Commercial Solicitor on-site consultation, Deverill will review a company’s IT and suggest timely and sensitive manner. Paul Burton - Employment Solicitor a number of strategies which are designed to be implemented at b They exercise care when imposing a particular practice or provision Ian Fretten - Property Partner 4 a www with a future Karen Worth - Litigation Trainee Solicitor different stages of a company’s growth. The long-term benefits of this that it does not inadvertently favour one sex over another. Lee Young - Tax Partner include reducing IT Call us on Freephone 0800 068 058 9 or b They are aware of the rights that parents have with regard to costs and making email on [email protected] paternity and maternity entitlements. efficient use of Lesley added, ‘This can be a potential minefield for employers so, as www.frettens.co.uk IT systems and always, the best advice is to get professional guidance.’ Christchurch & the New Forest infrastructure. radikls Visit www.ellisjones.co.uk 01202 499255 The 18 Business December / January 2010 2010 December / January The Business 19 lawlines celebrating success

Tis the Season to be Jolly... b Tra la la la ...The team at R.E.A.L. People Solutions love a good party Ensure that all staff at any time of year and they certainly don’t want to put a dampener understand your policy Re-Wire your Brain for Success on celebrations. However, Debbie Cohen, HR Manager, warns of the on ‘the day after the The aim of Mind Chi is to assist you dangers for employers who don’t think things through before rewarding night before’. Health and to build, manage and direct your Debbie Cohen their teams for the year’s hard work. ‘The office Christmas party has safety should always be mental energy. Your mental energy come under close scrutiny in recent years, with emerging litigation paramount and driving and operating machinery with alcohol still in is expressed through every thought, around drunk and disorderly behaviour, alcohol-fuelled violence and the bloodstream are areas of particular concern. Even if employees action, behaviour, motivation, sexual harassment hitting the headlines. A well thought out event, with have been warned beforehand, it is not acceptable to encourage attitude and will power; it is very guidelines, is a must to ensure the company is protected.’ employees to carry on unless they are fit to do so. important to be in control of it and b Case law is clear: your office party is an extension of your normal work If the worst happens and there is an HR issue – whether it be attain the direction and results you allegations of discrimination, violence or disorderly behaviour, want in your life. Siemens Shines at 2009 iawards environment, whether you have your office party at a separate venue Traffic technology company Siemens Mobility, Traffic Solutions based ensure you investigate and promptly. Local author, Vanda North’s (co- and outside working hours, or not. This also has the knock-on effect in Poole has been presented with the 2009 Energy and Environment If you need further advice on this, or any other HR issues, contact the author, Richard Israel) new book will be that employers are held responsible for their employees’ festive actions. iaward, the first award of its kind to be backed by the British team at www.realpeoplehr.com in strictest confidence. Oh...and have a released by Capstone/Wiley in January Here are some useful tips to ensure everyone has a safe and jolly time: Government. In association with QinetiQ, the awards recognise and b fabulous time! 2010, ready to assist you to make those Carry out a risk assessment at the venue in advance of the party, celebrate the best British achievements in science, technology and New Year Resolutions actually stick. to identify possible hazards – this should include travel to and from innovation. Early orders receive a £2 reduction from Amazon.co.uk the event. Legal 500 Recognition On behalf of The Department for Business Innovation and Skills, b If employees’ partners are invited, both opposite and same-sex They opened their Hampshire flagship office just 12 months ago, Chair judge, Dale Vince said, ‘Siemens was a clear winner for us. What should be welcomed to avoid sexual orientation discrimination and already Thomas Eggar’s Commercial Property and Corporate Advertising Success for ECA initially appeared to be a rather simple case of putting LEDs into traffic claims. Commercial teams have secured rankings in the Legal 500 series. During the current economic difficulties, many companies are looking lights actually required a great deal of innovation and focus. They b You, as an employer, may be legally liable for alcohol induced Caroline Armitage, who leads the Thomas Eggar Corporate team at wholesale cost cutting to survive with advertising and marketing clearly identified a need and developed a solution with commercial antics at the party, or even after it if you supply it or encourage its said, ‘To be included in this prestigious list just a year after opening budgets often viewed as one of the softer and easier money-saving success. Siemens has produced a targeted innovation addressing a consumption. You are responsible for your employees’ welfare, so and at our first attempt is testament to the excellent team we have in options. well-defined problem, which can reap significant success in the UK think about minimizing the amount you encourage! Southampton. But, according to one of the region’s leading advertising agencies, market.’ b Make sure that you and your managers understand that anything ‘Thomas Eggar has a very healthy inclusion in the Legal 500 series the businesses that are going to pull through the recession are likely to discussed, like promotion or salaries, can still be contractually across all sectors and I am delighted that the newest office is making a be those who can not only adapt to the changing situation and reduce binding even in an informal setting, and even if you or the manager significant contribution.’ their overheads but who, at the same time, can maintain and expand Bridport Agency involved can’t recall the conversation! These types of conversation Thomas Eggar has six offices across the south including; Chichester, their customer profile. are best avoided. Gatwick, London, Newbury and Worthing. Wins Gold at PR Awards Rather than simply slashing their advertising and marketing spend, Watershed PR brought now is the time for companies to revise and refresh their promotional home the bling with gold activities, advises Ralph Effemey, founder and Chairman of south coast and silver awards at the based Effemey Cosby Advertising (ECA). recent Chartered Institute Ralph says that companies need to re-invent themselves to make of Public Relations Wessex Experts in Business Law them attractive to both existing and new customers and to seek out Region Awards. fresh, cost effective ways of bringing their products and services to the The Bridport-based From Start-Ups to LLPs, from Limited Companies to PLCs, attention of the public. public relations we apply expert legal solutions to any legal problem. This good advice is something that they have taken to heart consultancy won a themselves, helping them to develop an expanding customer base gold award for Britain’s which now includes a growing education and training portfolio Smelliest Cheese developed over the last six months as well as maintaining and growing Championships, an idea Members of the Watershed team, their traditional core customer base in the automotive sector which has created and organised for doubled in the past 12 months. And, in a major account gain, ECA has l-r: Abigail Perry, Sara Hudston, the Royal Bath and West James Fenton and Beth Morgan. been awarded the national advertising campaigns for all 24 Basepoint Show 2009. centres across the country. Watershed also scooped a silver award for its work launching the ‘In a recession it’s even more important that companies advertise craze for finding undated 20p pieces. Simon Mellinger. Managing Our clients appreciate our open and straight forward approach. We provide and it’s also vital that they use an advertising agency that produces Director of The London Mint Office, said, ‘Watershed did a brilliant job the most cost-effective results, saves them money where possible specialist advice on a wide range of commercial transactions and agreements. launching the hunt for the Undated 20p in the media. Their approach and gives the best advice. That is what ECA has been so successful at was thorough, highly creative and the results hugely exceeded our doing, which has resulted in many new client gains and helped us beat Company Law • Joint Ventures • Employment targets. We are extremely happy with what they achieved for us.’ the recession,’ comments Ralph. Data Protection • Banking Law • Litigation As an example of its own new initiatives ECA has, this year, expanded International Law • Business Sales & Purchases its field of operations to include its own Public Relations Division Partnership Law • Copyright & Trademarks offering clients a service to complement traditional advertising Best IFA The Financial Services division at Tenon, the leading business Commercial Property • Construction & Engineering mediums. Among those who have benefited from ECA’s advice and guidance advisers to entrepreneurs, has won the award for Best IFA at Shares Debt Recovery • Licensing is Andover and Salisbury’s main Vauxhall dealership Approach. Sales magazine’s reader awards ceremony, held at London’s Grosvenor Manager Mark Foakes said that ECA came to their attention just as they House Hotel on 17th November. This is the second year in a row the financial services specialists Poole 01202 725400 Dorchester 01305 251007 were considering changing their advertising style. Over the last 13 years, ECA has grown extensively and now employs have won the accolade, beating competition from Sesame, Skipton [email protected] [email protected] nine people plus freelance artists and designers. Financial Services, Barclays, Towry Law and HSBC. The 20 Business December / January 2010 2010 December / January The Business 21 celebrating success celebrating success

Refreshed Media Navigate National Honour for Go Ape Celebrations for Dorset’s Finest Top Travel Award The National Business It has been an exceptional year for entries to the Daily Echo-backed The Dorset Tourism Award, sponsored Awards 2009, sponsored Dorset Business Awards and out of more than 160 entries, finalists’ by Dorset Business (the Chamber of Bournemouth-based digital by Orange, has announced from a wide range of industry sectors based across the county have Commerce & Industry) and P H Warr Plc marketing agency Refreshed Go Ape High Wire Forest been selected for the 10 award categories. b Farmer Palmer’s Farm Park, Poole Media, in conjunction with Adventure as winner of b Oceanarium, Bournemouth Complete Cruise Solution the much sought after The finalists are as follows (in alphabetical order): b Tank Museum, Bovington (CCS) scooped the Trade-Facing Santander ‘Small to Creative Company/Project of the Year Award, sponsored by The Website Of The Year Award, at the Medium Sized Business Arts University College at Bournemouth and Liz Lean PR Dorset Charity of the Year Award, sponsored by Sunseeker prestigious Travel Trade Gazette of the Year’ accolade, a b AsOne Theatre Company International Ltd awards ceremony for its work category peppered with b 2nd Birthday, Bournemouth b Help and Care, Bournemouth on the Complete Cruise Solution first class enterprises. b Thinking Juice, Bournemouth b Sheltered Work Opportunities Project (SWOP) Chestnut Nursery, website. Over 1,200 business Steve Pateman, Santander and Tristam Dorset Exporter of the Year Award, sponsored by UK Trade and Poole Mayhew, Go Ape High Wire Forest The website was launched in leaders and guests Investment b The Wessex Autistic Society, Christchurch Adventure December 2008 and proved to including keynote speaker b Ford Farm, Dorchester The winners will be unveiled at a prestigious gala dinner awards be an instant success with travel agents, delivering a single online aid Alistair Darling, The Chancellor of the Exchequer, attended the Orange- b Haystack Dryers Ltd, Ferndown ceremony on Friday 11th December at the Lighthouse Poole. Find out sponsored National Business Awards, to celebrate the success of the to provide sales and marketing support for the four premier CCS cruise b Time and Data Systems International (TDSI), Poole who the winners are by visiting www.dorsetbusinessawards.co.uk brands - P&O Cruises, Cunard, Princess Cruises and Ocean Village. UK’s most innovative, ethical and resilient businesses in 2009. For all winners and finalists visit www.nationalbusinessawards.co.uk Entrepreneur of the Year Award, sponsored by Bournemouth Around 14,000 agents have since enrolled and the site now attracts an University Charity Receives Major average of 300,000 page views a month, making it an essential sales b Hansatech, Poole tool for the company. Business Excellence Awards 2010 b Merlin Equipment Ltd, Poole Accolade for Excellence Three Royal National Entry to the Business Excellence Awards is now open to businesses and b R.E.A.L. People Solutions, Poole the closing date is the 22nd January 2010. Lifeboat Institution lifesavers Water Works KPMG Company of the Year Award Bournemouth & West The Salisbury & District Chamber of Commerce and Industry annually attended the British Quality b Ceuta Healthcare, Bournemouth Hampshire Water has holds a Business Excellence Awards Ceremony to celebrate business in Foundation UK Excellence b Greendale Construction Ltd, Poole been ranked as the and around Salisbury. This prestigious event is extremely important for Awards recently to receive the b WDS Global, Poole top performing water the business community as the award ceremony is held in high regard Recognised for Excellence company for service amongst the community. The award ceremony will be held at Salisbury Linking with Schools Award, sponsored by The Borough of Poole Award on behalf of the RNLI. Arts Centre on Friday 12th February 2010. delivery by industry and Bournemouth Borough Council The charity scored a five-star Call the Chamber office on 01722 322708 to receive your entry form b regulator, Ofwat. LV=, Bournemouth rating in its award category or register your interest. b Oswald Bailey, Christchurch – a rare achievement for a b The Old Vicarage Care Home, Sherborne first-time entrant. NatWest Excellence in Customer Service Award The three RNLI lifesavers, HRH The Princess Royal shakes hands with Dave Turnbull, Swanage RNLI b CG Pitcher & Son, Charlton Marshall Dave Turnbull (Swanage RNLI Mechanic and Anjie Rook, RNLI Special b mechanic), Mike Grocott Farmer Palmer’s Farm Park, Poole Projects Manager, with Adam Ryder MEET GOALS. EXCEED EXPECTATIONS. (Bournemouth RNLI lifeguard b Water Babies, Poole (EDF Energy) looking on. manager) and Janet Kelly Princecroft Willis Family Business Award Make the most out of your meetings when you meet at the (Tower RNLI station manager) received the award at a ceremony that b Morning Data Ltd, Briantspuddle was attended by HRH The Princess Royal and presided over by Alistair Bournemouth Highcliff Marriott Hotel. From large rooms to b Pineapple Group, Bridport McGowan. b small rooms, we’ve got fully functional spaces to fit your group Raymond Brown Group Ltd, Ringwood Team Dorset 2012 Legacy Award, sponsored by Dorset County and your budget. The amenities are amazing. The service is Council Best for Travel Verwood-based business travel agent Katharine Cane-Lewis is b The Hive Beach Café, Burton Bradstock superb. And the expectations will be exceeded. celebrating after Travel Counsellors was named the UK’s Best Travel b Training for Results, Stratton Agent at the 21st annual Guardian, Observer and Guardian Unlimited b Weymouth College travel awards, as voted by its readers, for the second year running. Book by 31st December 2009 and receive Triple Marriott Rewards Points, up to 150,000 points.

Call us on 01202 557702 or visit BournemouthHighcliffMarriott.co.uk for more special offers. 9/52"53).%33

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© Marriott International 2009. Subject to availability. Event must be held by 31st March 2010. Terms & Conditions apply. !CCOUNTING%20\#2-\#ONSULTANCY\$EVELOPMENT)NTEGRATION\7EB\)NFRASTRUCTURE\3UPPORT The 22 Business December / January 2010 2010 December / January The Business 23 celebratingCollege success Success in Kitemarks for celebrating success QualityCollege Success and in Kitemarks Excellence for Quality and Excellence Dorset Manufacturer Receives ‘Outstanding’ and ‘best ever’ are Accolade in Nationwide Awards ‘Outstanding’ and ‘best ever’ are among the accolades for The A Dorset manufacturer has been among the accolades for The Bournemouth and Poole College as honoured at the first-ever EEF Bournemouth and Poole College as they recently came through rigorous Future Manufacturing Awards. they recently came through rigorous assessment to achieve the Investors Haystack Dryers, based in assessment to achieve the Investors in People Bronze Award (IIP) and the Ferndown, which manufacturers in People Bronze Award (IIP) and the Training Quality Standard (TQS). dryers for the health and leisure Training Quality Standard (TQS). Staff and students at The College sector, was named runner-up in Staff and students at The College are now celebrating achieving the Business Growth category are now celebrating achieving Inspire Crowns Hat Trick these two kitemarks for quality and at the EEF South West Region these two kitemarks for quality and excellence. The Investors in People with Accountancy Age Award ceremony. excellence. The Investors in People The company impressed the Bronze Award is a new standard of Poole-based accountants and tax advisers Inspire Professional Services Bronze Award is a new standard of award judges by having won recognition for organisations is celebrating after being crowned Accountancy Age Small Firm of the recognition for organisations national recognition for its considered to be exceeding the Year 2009. considered to be exceeding the export achievements and for Haystack Dryers Company Secretary benchmark requirements. Inspire - the only company ever shortlisted for this award for three benchmark requirements. doubling turnover in just two David Coates with category sponsor Only one per cent of businesses or years running - was awarded the title at a glittering London ceremony Only one per cent of businesses or years. Sasha Bowman of Westfield Health. organisations across the country hosted by Rory Bremner. organisations across the country have achieved the Bronze Award to Speaking of the achievement, Inspire Managing Director Warren have achieved the Bronze Award to date, with the IIP assessors Munson said, ‘I am delighted that we have won this award. Our entry date, with the IIP assessors commenting that The Bournemouth this year not only focused on the innovative services we offer to our Celebrating 20 Years commenting that The Bournemouth Two long serving staff members and Poole College ‘is the best clients but also on the way that the Inspire team as a whole is there to and Poole College ‘is the best celebrate 20 years of service educational establishment we have support our clients through good times and bad.’ educational establishment we have each, with local law firm Coles ever reviewed.’ In presenting the award to Inspire, the Accountancy Age Judges said, ever reviewed.’ Miller Solicitors. Likewise, in recognition for high ‘This is a firm that is big on understanding its clients and demonstrates Likewise, in recognition for high Annie Winterbottom and standards in corporate training real passion for what it does. This firm has great presentation skills and standards in corporate training Maggie Graham both joined and supporting business and forms a great shop window for the profession.’ and supporting business and Coles Miller in 1989 as legal industry, The College has just For more information about Inspire, contact Warren Munson or industry, The College has just secretaries. been acknowledged by the Kathryn Sutcliffe on 0800 077 6410. been acknowledged by the prestigious Training Quality We’re the best! Students and staff from The Bournemouth and Poole College celebrate success with IIP prestigious Training Quality We’reand TQS the awards. best! Students and staff from The Bournemouth and Poole College celebrate success with IIP Standard as ‘outstanding’ for its and TQS awards. Standard as ‘outstanding’ for its service to employers. The IIP Bronze Award is seen as a business ethos of improvement and service is embedded service to employers. The IIP Bronze Award is seen as a business ethos of improvement and service is embedded College Principal Lawrence Vincent improvement standard that helps organisations of all within the organisation. College Principal Lawrence Vincent improvement standard that helps organisations of all within the organisation. commented, “I feel very proud of sectors and sizes focus on raising standards. Richard Summing up Lawrence added, “The assessors commented, “I feel very proud of sectors and sizes focus on raising standards. Richard Summing up Lawrence added, “The assessors these two awards. These are more Sloane, IIP assessor said, “This award is for commented that social responsibility in The College is inspire these two awards. These are more Sloane, IIP assessor said, “This award is for commented that social responsibility in The College is than corporate kitemarks, they are inspirational employers, and demonstrates clear brilliant, and that our staff are prepared to go the extra Chartered Tax Advisers & Chartered than corporate kitemarks, they are inspirational employers, and demonstrates clear brilliant, and that our staff are prepared to go the extra Certified Accountants testimony to the commitment and leadership. Well done to The College for attaining the mile. We are seeking to drive this college from good to testimony to the commitment and leadership. Well done to The College for attaining the mile. We are seeking to drive this college from good to high standards of our teams, and Bronze Award, this is a brilliant achievement.” outstanding in all areas, and as part of our ‘on the up’ high standards of our teams, and Bronze Award, this is a brilliant achievement.” outstanding in all areas, and as part of our ‘on the up’ Here at Inspire, we strive to exert a “stimulating demonstrate that The Bournemouth Both the TQS and the IIP assessments are rigorous programme it is of paramount importance that staff demonstrate that The Bournemouth Both the TQS and the IIP assessments are rigorous programme it is of paramount importance that staff and benefi cial effect” on our clients’ businesses; and Poole College is a great place to and detailed, looking for evidence that the entire feel wedded to the vision. These two awards reinforce and Poole College is a great place to and detailed, looking for evidence that the entire feel wedded to the vision. These two awards reinforce after all, that’s what inspire means. be, either as an employee or a college community is committed to raising standards the dedication of college staff and their pledge be, either as an employee or a college community is committed to raising standards the dedication of college staff and their pledge student or customer.” and working with employers, and that the culture and towards ongoing improvements and excellence.” student or customer.” and working with employers, and that the culture and towards ongoing improvements and excellence.” We do this by providing innovative services such as fi xed-fee compliance, fi nancial director on demand, “ To exert a proactive tax advice and outsourced fi nance stimulating cial functions. Train to Gain If you run an entrepreneurial, owner-managed company which needs more support from your Givingpeoplebetterskillstoimprovebusinessperformance and bene accountants, whether it’s on special projects or ongoing fi nancial reporting and tax advice, we If you’re interested in training at work and If you’re interested in training at work and effect” would love to talk to you. updating qualifications, you or your boss updating qualifications, you or your boss could be entitled to grants or subsidies. Call us now on 0800 077 6410 to fi nd out how could be entitled to grants or subsidies. Inspire can help your business. Contact us TODAY! Contact us TODAY! 37 Commercial Road Poole Dorset BH14 0HU T: 0800 077 6410 F: 0800 077 6411 Call Business Enterprise on 01202 205500 E: [email protected] Call Business Enterprise on 01202 205500 W: www.inspire.uk.net The 24 Business December / January 2010 2010 December / January The Business 25 transport topics

Ashurst Company Helps Tight Schedule - Tight Fit Panic Parcels pulled transporting - whether Launch New Ferry Service out all the stops nationally, across the UK recently to meet or to Europe. the requirements The team at Panic of a customer who Parcels will always do needed an aeroplane its best to accommodate ccording to figures recently released, privately owned part transported at great urgency your needs. Panic Parcels will Avehicles are the number one form of transport used to a European airport. The always use the right vehicle for by businesses. Dubbed the ‘grey fleet’, these vehicles are deadline was extremely tight your load so you can be assured represents a major cost for many Rent-A-Car, comments, ‘Unless exposing UK employers to rising costs, safety issues and even – and so was the fit! that the most economical mode employers. Options such as rental employers look seriously at other potential legal problems. Panic Parcels has vehicles to suit of transport and the most or public transport have been options and start moving people most needs: cars, a small van, economical route is used to get The figures, from Enterprise business in recent years. Often revealed as more cost effective out of the grey fleet, businesses two vans which can hold three your goods to where you need Rent-A-Car, show that more older and less well maintained for mid to long journeys. Other will continue to pay the bill for UK or four Euro pallets (one them to be – when you need than one in three workers (35%) than leased or rented vehicles, costs associated with the grey fleet an outdated form of business of which is a chiller vehicle); a them to be there! use their own car for business they represent obvious safety include fines for lack of business transport. The cost implications Luton bodied van and a curtain- Contact Jack or Karen Redman purposes, making it the most challenges for many companies insurance or driving unfit vehicles. alone should be motivation sider. The company has the on 01202 534001 or visit common form of business and require a great deal of time Rob Ingram, Director of enough for organisations to take Ashurst Marine Consultancy, time by over 75%. Ashurst vehicles for the jobs you need www.panicparcels.co.uk transport. Forty four percent of and effort to manage properly. Business Rental at Enterprise the issue seriously.’ based in the New Forest, was Marine was chosen to help employers reported that private As the grey fleet has grown, recently appointed to carry out manage this project - picked for vehicles were the primary form of cost and legal implications have the due diligence process to its world wide expertise in the transport used in their business. also become more pressing. Motability Award purchase two fast catamarans marine industry. Driving Forward Future The ‘grey fleet’ has presented Paying reimbursement for A local car dealership has been recognised for its outstanding for a new ferry service. The Following Ashurst Marine’s a growing problem for British miles done in private vehicles customer service and commitment in helping disabled people. service will provide a high work, Severn Link has put Strategy of UK Car Industry Andy Laming, Assistant Sales Manager for Chevrolet and Saab speed commuter connection an initial deposit down for Business Secretary Lord challenges facing the UK car based at Seward in Branksome has been given a prestigious between Wales and North these ferries, which will be Mandelson has announced that industry. The council will Excelsior’s Transport Initiative Motability Award - winning the category of After Sales Specialist in Devon, set to commence in refurbished and rebranded. the government is setting up be chaired jointly by Lord the whole of the south west region. spring 2010. The expected commencement a new Automotive Council to Mandelson and by ex-Ford boss Severn Link will run ferries of operations across the Bristol address the long term strategic Richard Parry-Jones. from Swansea to Ilfracombe Channel is next Easter. Not all coach operators are the same... cutting down the travelling Excelsior provides a modern comfortable and safe coach FAST, FLEXIBLE DOOR TO DOOR DELIVERY fl eet at very competitive prices and are demonstrably the highest quality service providers in the region. Delivering the Goods and hi-tec electronics, and while ‘The highest quality service the business climate has got tougher, the goods produced in providers in the region’ this region remain very much in - Confederation of Passenger Transport, Coach Marque Accredited demand both here and abroad.’ In today’s tough market, the Local coach operator Excelsior Managing Director Kathy key to success lies in an efficient Coaches has been placed on Tilbury said, ‘Just to be and cost effective distribution the short-list for this year’s nominated for one of these service. With many traders Bournemouth Tourism Awards prestigious awards is an holding less stock, the ability to under the Transport Initiative of achievement in its self by any deliver small quantities at short the Year category. organisation regardless of John Madgewick Excelsior can provide the following; notice is now paramount and The criteria for nomination category, as a business we are Wyvern Cargo is quick to John says that Wyvern Cargo is concentrated on many aspects, delighted that we are being ✓ Corporate Events ✓ Staff Transportation respond to the changing needs of geared-up to meet this demand which included company recognised for our efforts and business. with overnight deliveries of one ✓ Scheduled Services ✓ Up to 53 Seater operational procedures and look forward to attending the Manufacturing in southern or two pallets to destinations as ✓ Social Events environmental issues, delivery event.’ ✓ Air Conditioned England remains relatively far afield as Scotland. Another Load of service to customers and For more information on ✓ Coach Tours Executive Fleet buoyant despite the global ‘Every customer wants a tailor- recent innovative marketing Excelsior Coaches visit ✓ Contract Hire ✓ Seat Belts Fitted economic downturn, believes made despatch and delivery Off Your Mind projects. www.excelsior-coaches.com John Madgewick, Sales service, sometimes with a timed .excels Manager at Wyvern Cargo. ‘It’s www ior-coach delivery on a tail-lift vehicle. We Call John Madgewick on 01202 307500 es.co Auto Express Driver Survey m part of my job to meet with match our product to his needs people from many industries through our unique partner- Email: [email protected] RIAS, the specialist over 50s insurance provider, is celebrating after Excelsior Coaches Limited Central Business Park, Bournemouth, Dorset BH1 3SJ with distribution needs, from network, covering the whole being named in the Top 2 Car Insurance Providers in the UK, as voted Website: www.wyverncargo.com tel 01202 652222 local call 0845 608 8488 fax 01202 652223 processed foods to sports goods country,’ concludes John. by 20,000 Auto Express readers in the 2009 Driver Power survey. email [email protected] The 26 Business December / January 2010 2010 December / January The Business 27 transport topics transport topics

Castlepoint Staff Smarter Driving with Horizon It’s Been a Long-TTerm Affair! Honda has joined forces with before and once after having By Zoe Wilson, Managing Director Resource Advertising Offered Free Bus Trial the Energy Saving Trust to offer been advised by the instructor. organisations training for their Fuel consumption is measured t was 1999 in an Ice Bar in Kitzbühel over a Glühwein drivers at one of its Smarter during both circuits and then Iwhen I saw her. It was love at first sight. In the distance a Driving Events. With lower compared so the drivers can black concept car prowling through the snow – I’d never seen fuel consumption, leading to an see themselves how much they anything like it before – I ran (stumbled – in ski boots – you average 15% reduction in fuel can save. Each driver will then get the picture) through the streets to get a closer look. It was costs, could mean savings of up receive a certificate showing an Audi of course! to £250 per driver* how much fuel and money they 2000 saw an adoring test drive Phew, I understand that I need During the course your drivers could save in a year. For your in a left hook 1.8 180ps TT and to depress the clutch in order to will learn how to reduce the benefit all figures are calculated then the purchase of a Garnet start the ignition – thankfully amount of fuel used, through on an individual basis, so you get Red 1.8 225ps TT in 2004 from it appears that this beautiful car emphasis on techniques such an accurate picture of potential Poole Audi (where else?). I was needs me after all. as greater awareness and savings for your business. hooked! Sports seats moulded to my anticipation. The training will For more information or How things have changed, driving position, check (I’m only take place locally at Horizon to book your session contact with TTs that is, Garnet is now 5’2” – no problems here thanks Honda in Ringwood Road, Horizon Honda corporate sales, Amulet for example, and the to the electric 4-way adjustment Poole where, with an Energy on 01202 740270. new TT RS boasts a Driver’s along with the ‘flat bottomed’ leather coupé’s interior without was the hardest thing I’ve had to Peter Matthews (3rd left) and Alex Carter (4th left) issue trial saving trust driver, you will * based on a car travelling 12,000 tickets to retail staff at Castlepoint. Information System, Sat. Nav. steering wheel), blue tooth, any discomfort at all and finally, do in weeks – which brings me complete a circuit twice - once miles per year and the road’s illuminated by check and let her go – the 2.5 to show off to my mother – she on to fuel consumption. Castlepoint, the shopping park Peter Matthews, General intelligent Xenon Plus headlights. TFSI Quattro simply purrs, on invited me to leave the Daytona A 60 litre tank offering an 450 located on the outskirts of Manager at Castlepoint Shopping Two things that haven’t a ‘normal’ day I am the proud grey TT RS outside her house mile getaway option, it got me Bournemouth, is promoting a Park, says that the incentive changed though are my complete owner of an Audi A3 TFSI S- for the weekend (no chance) thinking – would it be non-stop bus trial ticket initiative offered to encourage more staff to EC120 Helicopter Added to Fleet obsession with the TT and the line, an automatic with Tiptronic. – she said it would make the Paris or perhaps Glasgow - ho by the region’s premier bus commute by bus is a positive step exceptional standards delivered In contrast this bad boy TT neighbours jealous. A modest hum – Ringwood Road, Poole operator Wilts & Dorset. The to help reduce traffic congestion by David Kelly and his team at RS has a fast-shifting manual £46,995 worth of jealousy! it is then, home to Poole Audi… bus company is offering free and pollution at peak times Poole Audi. transmission that simply brings This sexy sports car is a although I think I could really travel for a week to any of and increase the number of free performer, attention seeking and push my luck for this car… the 3,000 full and part time parking spaces on the busiest habit-forming – giving her back employees who work within the shopping days of the year. 41 acre shopping park. FW Jesty Ltd 17–18 Airfi eld Road Christchurch Twice-Weekly Freight-Only Dorset BH23 3TG A Dorset helicopter company Engine Multifunction Display T 01202 477468 Service to Spain E [email protected] has invested over £830,000 (VEMD), Flight Limit Indicator Brittany Ferries has doubled on a Wednesday afternoon. This www.fwjesty.co.uk to purchase a Eurocopter (FLI), terrain guidance and auto its sailings on the freight-only additional sailing of the Cotentin EC120 Colibri. Bournemouth stabilization. Poole/Santander service and since is designed to suit mid-week Helicopters has introduced ‘The aircraft is a joy to fly,’ said October 2009 has been operating exports from the UK and is the five-seat, turbine engined Gary Ellson. ‘We have a growing two round-trips per week. As perfectly timed to arrive back on helicopter capable of 710 km number of pilots in the region well as a Saturday morning Thursday afternoon in Poole, for £50 Excess Contribution Voucher range with a cruising speed of who will relish the opportunity Valid until 01.06.2010 – Terms and conditions apply sailing, the Cotentin also offers the all-important deliveries for 150 mph to enhance its fleet of to venture into turbine flying and a mid-week departure, leaving the weekend market of produce two piston engined aircraft. The offer their passengers spacious So here I am as an Audi repeat out the best in a driver, even the Did you know? Poole on a Tuesday morning from the Iberian peninsula. When claiming on your car insurance after an accident, you can French manufactured aircraft seating and fantastic cabin views.’ offender, (my previous has seen same old daily commute is like a request your preferred body repairer to carry out the work. Why and returning from Santander one TT, an A2 and two A3s), thrilling Le Mans adventure! was launched in 1998 and is Established in 1994 primarily not request FW Jesty for a superior repair? We’re even offering popular with charter companies as a helicopter training school, gracing the brand new TT RS This car is very, very fast and you £50 contribution towards your excess. and private owners in mainland the company is completing Coupé for an unreasonably very, very responsive. There is Call us today on 01202 477468 for further information. Europe. There are 30 aircraft on the process of attaining an UK long test drive, a test drive that a cheeky sport button in the the UK register. Air Operators Certificate. This became a test weekend, and a test centre console – it alters not only Gary Ellson, Chief Flying will allow them to provide weekend that became a test five performance but also the exhaust Instructor and Managing private charters for the big days – my diary, busy, busy of note, now that’s a head turner! Director, says that the events in 2010, including the course! My various excursions, in no introduction of the EC120 will Silverstone Grand Prix, Royal From the hand over it became order of importance might I give their clients with private Ascot, Goodwood Festival of clear that I was the least necessary add, have included demanding Speed and Cowes Week along element of this stunning piece of business journeys (urban and pilots licences the opportunity Porsche Centre Bournemouth Approved Body Repairer to gain their ratings so to with weddings, celebrations and engineering – there’s automatic rural) – clients are impressed and Wood BMW Approved Body Repairer I am relaxed, social outings – yes, self-fly and hire the state of pleasure flights. lights, automatic wipers and Keith Motors (Ford) Approved Body Repairer PAS 125 the art aircraft. The EC120 Call 01202 590800 or visit automatic rear view mirror, shall three passengers can fit into the Approved by major insurance companies MK 540349 is equipped with Vehicle and www.bourne2fly.co.uk I leave now? beautifully finished fine nappa The 28 Business December / January 2010 2010 December / January The Business 29 e a t i n g o u t

Creative Chef of the Year 2010 Platinum Recruitment has launched its ‘Creative Chef of the year 2010’ competition. The criteria for this year’s ‘fresher’ students to achieve have been set in conjunction with Michelin star Chef Michael Wignall of the Latymer, PennyHill Park Hotel, and Bournemouth and Poole College. The idea behind the competition is the brain child of Andrew Sinclair, elite chef recruiter for Platinum Recruitment, who himself has worked as a Sous Chef at two Michelin star standard. Andy believes that the time is right to give something back to the industry with a competition where Gold Award at S y l h e t chefs at grass root level are given the opportunity to shine amongst their Taste of the West 2009 peers. The winner will work under Latymer Head Chef Michael Wignall at The Riverside Restaurant, West Bay has won the Gold Award for Dorset in the prestigious five red-star PennyHill Park Hotel. The Latymer Restaurant the Restaurant Class at the Taste of the West Awards 2009. Judging was has a Michelin Star and was the only restaurant in the UK to be elevated carried out by a panel of independent judges, all experts in the food and from three to four AA Rosettes in January 2009. The restaurant also gained INDIAN CUISINE drink and hospitality industries who assessed commitment to regional food the title of ‘Newcomer of the Year’ in The Good Food Guide 2008. This is a and drink, and excellence in hospitality service. restaurant and take-away stunning opportunity for the winner and forms part of an essential module from their year one syllabus. The Riverside, representing Dorset, will now be going forward with all the other county winners from Devon, Cornwall, Somerset, Gloucester and The contending chefs will be whittled down to a final three. The final ‘cook Wiltshire, to the Taste of the South West Awards 2009. The results will be off’ will be held in February within the kitchens of PennyHill and will be announced in a ceremony later in the year. judged by Michael Wignall, Andrew Sinclair and a selection of the course tutors. Warm Up this Winter Lunch time ‘Special Offer’ The Weymouth and Portland National Sailing Monkberry’s Bar and Academy (WPNSA) welcomes visitors out of the cold 12-2 PM Brasserie Reaches Out to this winter. Spinnakers restaurant at the WPNSA serves a delicious Sunday Carvery. There is also the Dorset Business Community chance to take in the impressive nautically themed ALL MAIN COURSES AND RICE art exhibition by artist Peri Taylor. New Dining Out Website ½ PRICE www.yourmealticket.co.uk (excluding king prawn and fish dish) Focussing on the Poole, Bournemouth and Christchurch area www.yourmealticket.co.uk covers dozens of local meal deals as well as news and competitions. It also offers something for each party involved, the employers, restaurateurs and users. Employers are being approached to pass the site on to their employees via intranets and electronic notice boards as a way of helping them save Bookings now being taken for money. The site can be tailored to include their logo and create an exclusive offer from specific venues for their employees. Christmas and New Years Eve! Bournemouth’s new bar and brasserie, Monkberry’s, opened its doors to The restaurant operators have access to a remarkably simple series of the Dorset business community by holding a networking lunch on 25th update facilities; they can add or change new dining offers and deals, new November. menus, photographs, future functions, parties, themed evenings and special Based on Poole Hill, Bournemouth, or ‘The Soho Quarter’ as it is now known, events the owners of Monkberry’s have gone to great lengths to meet the needs The users have weekly competitions with £30-£50 free dinners as well as of businesses who wish to entertain clients. Director Josh Simons says, ‘The other interactive elements to the site – not least customer feedback directly venue has been stripped back to its bare bones and redesigned to create a to the venue management. classic bar and brasserie. The Long Bar is now the focal point for ambience Tel: 01202 559115 There are already significant developments due at Monkberry’s, and we have re-designed the brasserie too, with large with a ‘What’s on Soon’ page, plus an extension private dining booths offering customers intimacy whilst dining with friends to expand it to cover Wimborne, Ringwood and and clients.’ 61 Westover Road, Bournemouth BH1 2BZ as far east as New Milton. The venue’s head chef, Russell Ellison, has worked in top London restaurants, the Berkley in Mayfair, and Home House in Portland Square, as well Open 7 days a week as 2-rosette hotels. He says, ‘We’ve designed a menu that combines Dorset Seafood Festival contemporary British cuisine with seafood, pasta, pizza and more exotic Southern-based hospitality exhibition and event organisers, CEM Group, has items like Thai food.’ formed a joint venture with the organisers of the Dorset Seafood Festival 12noon-2pm 6pm-11pm to find sponsorship and bring more exhibitors to the event for 2010 and Fresh Award beyond. Taste of the West judges have awarded Hive Beach Café a Gold Award to For more information contact Anna Wallis at The CEM Group on reflect the standard and sourcing of the food served. 01425 485040.

2010 December / January The Business 31 e a t i n g o u t Devon, 1964 THEBUSINESS The Highcliff Grill Wins THE INDEPENDENT MAGAZINE FOR DORSET, WEST HANTS AND SALISBURY a Second AA Rosette

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FEBRUARY - copy by 18th January Human Resource Management • Fit for Work Promote & Display (Conference/Exhibitions/Advertising) Retail Report • Purbeck Pride

MARCH - copy by 12th February Points of Law • Time Out (Corporate Entertainment) Export Expectations • Training • Property Professionals Following the recent introduction of its new à la carte menu in September 2009, the Highcliff Grill at the Bournemouth Highcliff Marriott Hotel has just been honoured with its second AA Rosette. APRIL - copy by 12th March Telecommunications • Protecting the Environment Highcliff Grill’s signature dishes include delectable pressed duck and foie Outward Bounders 1964 vs. 2009. Who’s tougher? gras terrine, the mouth-watering roast spiced monkfish served with bok choi Vehicle View • Expert Advice • Print & Design and saffron mussel broth, the delicious roasted loin and confit shoulder of Ullswater, 2009 Cornish lamb or a simple pan fried south coast sole. MAY/JUNE - copy by 16th April ‘The AA Rosette award once again confirms our passion for culinary Employment Experts • Money Matters • Travel Talk excellence. Our high-end location overlooking the sea, the fantastic Manufacturing & Engineering • Catering Business appearance of the restaurant, great service and a menu of high quality and variety, skill fully prepared by passionate chefs are an award winning combination,’ said Michael Regenhardt, General Manager. JULY/AUGUST - copy by 9th June The second AA Rosette proves the Highcliff Grill as one of the best local PR & Advertising • Construction & Refurbishment restaurants, offering high standards and great consistency. Great precision Nautical Notes • Franchising News • Salisbury Focus is apparent in the cooking, and there is obvious attention to the quality and selection of ingredients, stated the AA inspector. SEPTEMBER - copy by 11th August At the Highcliff Grill, you can also take advantage of the prestigious private Technology Today • Training Experts dining room, The Signature Room, which seats up to 14 guests in elegant Direct Response (Freight/Couriers/Mailing Solutions) and atmospheric surroundings and is ideal place for private dining, Tourism Talk • Rural Business News meetings or family celebrations. The Highcliff Grill is open daily for breakfast and dinner. À la carte 3 courses from £25.00. On Sundays, the Grill offers a special 3 Course Highcliff Style OCTOBER - copy by 13th September Carvery Sunday lunch with live music, including an aperitif and coffee for Hotel Hotspot • Office Options only £19.95. Health & Safety • Online Business • Family Firm The Highcliff Grill is located at the Bournemouth Highcliff Marriott Hotel, 105 St. Michael’s Road. NOVEMBER - copy by 15th October For more information or reservations, call 01202 200800 or visit Corporate Christmas • Business at Home HighcliffGrill.co.uk Recruitment Guide • Experts in Law • Charity Business The equipment may have changed over the 68 years Outward Bound has been putting young people to Italian Styled Café Bar DECEMBER/JANUARY 2011 - copy by 16th November the test. But the cliffs are always just as sheer. The weather just as changeable. And the icy water just as, A new café bar has opened on the Celebrating Success • Air/Road/Rail well, icy. So whatever year you set off on your Outward Bound adventure, we’d love to hear just how Corner of Church Street, Christchurch. Olympic Plans • The Accountant • Property Perspective Remo is owned by the Soho Group exhilarating it was – or how you pushed yourself to make it through. To share your Outward Bound story and aims to offer something for with us or just reconnect with Outward Bound, call 0207 610 4218 or visit the website today. everyone: all day coffees, sandwiches and cakes, lunch, extensive bar, Peroni on tap, lots of wine choice including Have your say at by the glass, small plates for sharing tell us your news ... or big plates too good to share. t: 01425 471500 f: 01425 475600 www.outwardboundgenerations.org.uk The new Italian styled concept, brand The Business (Dorset) Ltd, 9 Gainsborough Rd, Ashley Heath, Ringwood BH24 2HY and interior was created by Steph & ® Outward Bound and the Compass Rose are each registered trademarks of The Outward Bound Trust. Registered charity in Co design in Christchurch. e: [email protected] w: www.bizmag.co.uk England and Wales no: 1128090 and in Scotland no: SC040341. Company reg no: 6748835 The 32 Business December / January 2010 2010 December / January The Business 33 property & development training update

Confidence in Urban Workshops New Tourism Preparations are well under way for Bournemouth Office Market two new courses to be launched in Institute for BU The Bournemouth, Poole and early 2010 by Urban Accountancy, the Christchurch conurbation Poole-based chartered accountancy continues to be a favourite firm. ‘Managing cash flow’ is a location for commercial half-day workshop giving practical property investment. This guidance on preparing a cash flow has been borne out in the L-r: Martin Miller with Grahame Pettit on the new Winchester Basepoint centre. forecast and improving use of working recent purchase of No 2 capital. ‘Running a limited company’ Emma Wimhurst Poole Road, Bournemouth is aimed at company directors and by local investors, Troika Winchester Basepoint Centre A walk in the explains directors’ duties and statutory Developments Ltd. The Construction on Target responsibilities as well as looking at park or tube at building, comprising approximately 25,000 sq ft, was formerly occupied Construction of the new Basepoint Business Centre in Winchester is other aspects of the new Companies rush hour? by HSBC whose lease came to an end this year. Troika are now nearing completion and is already attracting reservations for the 66 Act 2006. There’s no denying it – engaging a £1.5m refurbishment of the property to bring it up to the Helena Urban office units that will be available from February 2010. Fareham-based Both courses will be presented these days, customers are highest specification on offer. This will include air conditioning and full Amiri Construction is putting the finishing touches to the exterior of by Helena Urban, a chartered accountant and trainer. Helena King (or Queen!). access raised floors. Any business supplying a bespoke the refurbished existing 4 storey building on the Winnall Valley Road commented, ‘We’ve been getting great feedback from the finance Bill Parker of Goadsby Commercial, who acquired the building for site, and the 4 storey extension as part of the £2m project. The new service– providing exactly what courses I run with Dorset Business, so it’s good to be developing two Visiting Fellow John Kent with their customers want and when Troika comments, ‘One of our biggest problems at the moment is the building will offer at total of 25,000 sq ft of office space for new and new seminars to help local businesses.’ Vice-Chancellor Professor Paul they want it, is going to succeed. ability to offer good quality accommodation. There are few investors in relocating businesses based in the region. For more information phone Helena on 01202 747901. Curran If you go to McDonalds and you a position to purchase and refurbish buildings of this size and Troika When completed, the Winchester Basepoint centre will be the 26th want a Big Mac without lettuce, Professor Paul Curran, extra dill and no mayonnaise – have an excellent pedigree in this sector and own a number of similar opened in England. Badge Scheme for Bournemouth University (BU) that is exactly what you are going buildings in the conurbation. Troika were attracted to the property by its Vice-Chancellor, has announced to get. If you want a pink I-Pod location, parking and layout of the internal space.’ Apprentice Employers with a personalised inscription on the establishment of The John Bill Parker is confident that 3/4 floors will be under offer in the next Hotel Plans Approved A scheme has been launched to recognise the firms in Dorset that the back – that is exactly what you Kent Institute in Tourism, through can buy. Long gone are the days few weeks. Each floor comprises approximately 4,800 sq ft with space employ apprentices. a substantial gift made to the of Henry Ford – who produced the available from 2,000 sq ft. The apprenticeship employers’ ‘badge’ can be displayed by Dorset first commercial car in just one University by one of the world’s For further information contact Bill Parker on 01202 550111. businesses to highlight their commitment to apprenticeships and their colour. logos will be displayed on the apprenticeship website. leading tourism entrepreneurs, Customer commitment is vital and Visit apprenticeships.org.uk John Kent. as business owners you need to New Home for Travellers Kent, the creator and CEO of understand the difficulties your customers face. www.Youtravel.com and Aquis Ask yourself – when Revised plans for a proposed £4m hotel development at leading Poole Hotels and Resorts, will support was the last time you attraction, Compton Acres, have been granted planning permission. a series of PhD studentships reviewed your with the aim of establishing Approval of the Italianate inspired development comes after customers months of hard work for the attraction, which adapted plans following an internationally significant journey – consultation with various interested parties. Situated at the bottom of programme of tourism research from first contact through to final Compton Acres’ existing car park, without compromising the provision within BU’s School of Services purchase? of spaces, the development will consist of a 36 bedroom hotel and five Management. Is it a walk in the apartments, featuring an 18 metre tower, which will be adorned with park or is it more trees at its summit. like the tube at And the BEET rush hour? If you don’t know Goes On… – you need to know. Make it your RICS Survey BEET Language Centre is business to find out. Nationally all construction workloads fell in the third quarter according celebrating 30 years in the TEFL Read more about customer L-r: Joanne Foster-Bazin, Chip Russell and Adrian Kimble, Rok; Mike to the latest RICS survey of the sector with the exception of the non- business and says it is looking commitment in BOOM! 7 Disciplines to control, grow and Morris, Borough of Poole Property Services; Nora, Manning’s Heath housing public works category which is providing an important crutch forward to another successful add impact to your business. Traveller and Jon Daines, Rok. for the industry (5th November 2009). Here in the south west there has three decades. • Training Consultancy To order your signed copy visit: been some improvement with a 14% points decrease in the number Rok Centre Poole has recently completed a £1.6m family-oriented site, Training Needs Analysis The Bournemouth language www.BOOMpreneur.co.uk providing a total of 15 pitches, each with full utilities, an amenity block, of surveyors reporting a fall rather than a rise in overall construction • school has taught more than children’s play area and a community resource centre. The Mannings workloads from the previous quarter. • Institute of Leadership & 40,000 students and only Heath project, which has been entirely funded by a government grant, Management Registered Centre recently was voted as one of provides a safe and sustainable site for gypsies and travellers living in Growing Employment Prospects the top five language schools in Poole. • Mediation Services Europe. at Osprey Quay 4 The school is now one of only Hotel Sales An agreement has been signed to build 17 new small business units at two private schools in the UK to The Hotels & Leisure Division of Goadsby report the sale of four Osprey Quay on Portland, growing employment prospects by potentially Training4per4mance Ltd be fully equipped with the very individually different hotels in recent months. The Victorian Westover creating up to 50 jobs. Poole, Dorset latest in interactive learning Gardens Hotel overlooking the lower pleasure gardens in Westover Private developer Tidebank UK Ltd, based in Hayling Island, in Tel: 01202 605090 Fax: 01202 605090 technology and Promethean Road, the Westleigh and Carisbrooke Hotels both in the heart of association with Highglade Properties Ltd, based in Bognor Regis, have www.training4per4mance.co.uk software, following a £50,000 Business Discipline No.6 Bournemouth’s West Cliff and the prominently located 58 bedroom agreed lease terms with the South West Regional Development Agency Email: [email protected] upgrade. Customer Commitment Diplomat Hotel have all attracted purchasers for a variety of uses. to build 2,844m2 of work and office space. The 34 Business December / January 2010 2010 December / January The Business 35 network news business events If your event is free of charge, send details to [email protected] Fun, Food and Frights AFCB Does It Again december Henderson Green 12th Ben Ainslie CBE Book Signing AFC Weymouth & Portland marked its 10th birthday for Champion Forklifts [email protected] National Sailing Academy It’s another good news with a Halloween-themed story for local business 13th Walk, Corfe Castle area £9 Jurassic Jaunts networking event at its 07790 474478 Andy owner Derek Martin, new Carlton Crescent Managing Director of 18th Christmas Networking Lunch £37/£50 Dorset Business premises. 01202 714805 Sylvie Costantini Champion Forklifts - an Clients, friends and 16th Christmas Party AFC Bournemouth Creatives avid supporter of The colleagues gathered to 01202 419564 Elanor McBay Celebrations at New Bistro Cherries. At half time celebrate the success Westpoint Bistro on the Westcliff, held its official opening on the 29th 17th Carol Service with a Twist Free Wessex Autistic Society Derek got chatting with of the building services October. Bistro owner Gina Mackin was joined by a gathering of local 01202 703597 fellow box owner Rob engineering consultancy dignitaries and valued guests who enjoyed a sumptuous array of 17th Bournemouth Coaching Support Group AFC Rosselli of Kitchen Henderson Green Directors l-r: Rob in this landmark year; canapés prepared by award winning Chef John Sanderson. www.coaching-support.com Clive Dupont Elegance on a series of Hayward, Richard Spinney, Amanda Day, during which it has The event was a huge success, guests enjoying fillets of mackerel with 30th Walk Free Jurassic Jaunts match days. And another Ralph Boden, Russell Pitman, Lisa Watts, experienced ongoing provencale sauce, smoked salmon and a canapé version of the great 07790 474478 Andy Robert Pratt deal was clinched! team growth, relocated to British classic fish and chips. Rob’s luxury kitchen Derek Martin shows Caz Rosselli of Kitchen january larger premises, appointed Russell Pitman as Managing Director, won a Westpoint is a super informal bistro specialising in fresh fish, steaks, Elegance some of the controls on the brand design business has wealth of new prestigious contracts and has been recognised as one of bistro classics and seafood specialities and really is a culinary delight. new Doosan forklift truck. 3rd New Years Walk AFC Singles That Mingle been installing the finest 07810 544326 Alison Malaki the country’s best employers. Kieran MacKerras has now been appointed to run front of house at the English, German and Italian kitchens for over 20 years. More than 100 guests attended the spooky celebrations and took Bistro. Kieran’s experience comes from working in The Magnum, Chez 13th Sustainable Design £10 Dorset Business Rob says, ‘Derek took the time and trouble to listen to what I 01202 714810 Lorraine Hubbard part in various competitions and a raffle. £526 was raised during the Pierre and The Olive Branch all in Edinburgh. was looking for. I am delighted with The Doosan truck I have taken evening and donated to Southampton Hospital’s The Red & White Kieran’s experience will help with the rapidly growing reputation ownership of – it meets the needs of my growing business perfectly.’ february Appeal; Henderson Green’s chosen charity for 2009-2011. Westpoint is gaining. Derek added, ‘Meeting and doing business with Rob from our box at 10th Making the Most of Waste £10 Dorset Business Henderson Green specialises in renewable technologies and the Bournemouth Football Club has been a pleasure.’ 01202 714810 Lorraine Hubbard design of engineering systems for complex buildings, both new build He finished by saying, ‘Supporting AFCB is a wonderful way to come AFC = Apply for costs and refurbishments, from the smallest contracts to major capital Grapevine and across great people!’ developments up to £50m. the BCTC Connect Local mobile technology networking clubs Summer Event will expert Grapevine has Thousands of Home Workers Ambassadors, Salisbury 0845 4500 581 Edward Thomas Return to Sandbanks proved that networking Flock to Networking Clubs Andover Breakfast Club 01722 424424 Caroline Skutt The British Beach Polo helps generate new According to Business Link research 19,500 SMEs have relocated to Bartercard Breakfast Meeting 0870 8015 600 BMC Bourne Marketing Club 0845 6380 721 Karen Johnson Championships returns business. Soon after run businesses from home during the economic downturn. The main BNI Breakfast Clubs www.bni-europe.com/uk/ to Sandbanks, Poole joining the Bournemouth disadvantages of working from home cited by those surveyed included Bournemouth Creatives 01202 419564 Elanor McBay for the third year next Chamber of Trade and a difficulty in separating work from home and being self-reliant. Over Bournemouth Business Breakfast Club www.bournemouthbreakfastclub.co.uk summer on 9th and 10th Commerce (BCTC), a third of home-based SMEs have joined a network or membership B’mouth Business Ladies Lunch Club 01425 472354 Jackie Fletcher July. The ‘reach’ of this Grapevine immediately organisation which may help to combat these issues. BRE, Breakfast Meeting 01258 820547 Richard King assisted the organisation Over 325,000 businesses or 44% of small and medium-sized internationally recognised B2i 01425 480631 Shirley Thompson with its own mobile businesses, in the south east are based from home. sporting event has been Business Network Club 01202 205282 Marion Davies working requirements. an extraordinary 60 million BusinessXchange 01305 837063 Laura McHarrie Supporting local people. With the local Coast 2 Coast Networking Club 01590 681676 Tina Quincey businesses as a Vodafone Networking Madness benefits of attracting some 5,000 supporters over the weekend and The successful ladies-only networking breakfast, Dorset Women Cottonwood Speakers Meeting 01425 480631 Shirley Thompson Premier Partner, Grapevine the organisers Sandpolo Ltd using predominantly local suppliers the in Business, has been inundated with requests from local women Dorset Business Networking Lunches 01202 714805 Sylvie Costantini has utilised networking Borough of Poole is delighted to see the event growing in popularity. wishing to attend the exclusive sessions. Due to popular demand, the Dorset Christian Business Fellowship www.dcbf.org activities for promotional The event organiser, Johnny Wheeler, explains ‘ Poole are the perfect organisers have decided to hold these sessions every other month. Dorset Junior Chamber 01425 477281 Katie Wilson purposes. The growth and hosts – providing we continue to attract the top polo players and the Paul Lappage (centre) from Grapevine For more information visit the new website, www.dwib.co.uk Dorset Music Forum www.dorsetmusic.com profile of the Bournemouth weather is kind then people will come and be part of this extremely guides BCTC President Nigel Hedges and Dorset Women in Business www.dwib.co.uk exciting sporting and social occasion’. Chamber of Trade and Secretary Carol Butler with the Chamber’s FSB Wessex Networking Club 01425 280080 Marie Brady This year top polo teams will be competing and the England team will Commerce suggested mobile devices. Forum Business Club 01747 821761 Val Pothecary make a guest appearance on both evenings. There will also be Oakley that membership would 4Networking Clubs www.4networking.biz enhance Grapevine’s presence within its target market. Recognising ANY COMPUTER Professional Beach Volleyball and the infamous Charity Race between a HK Business Club 01305 251007 Barry White 4X4 and a polo pony. The beach parties round off the day’s sport. the importance of responsiveness with their business communications, Just Networking Breakfast Club 02380 283452 Rob Dewing The details of next year’s event have now been released at the BCTC consulted Grapevine about the most suitable mobile PROBLEMS SOLVED Lloyds TSB/Weymouth & Portland 07921 548583 Anna-Maria Geare www.sandpolo.com connectivity for its secretary. Chamber Breakfast Club Grapevine’s Business Development Manager, Paul Lappage, was Mazars Business Club 01202 680777 Sandra Waring pleasantly surprised by the immediate results of the company’s BCTC QUICK CALL IT Peacock Business Networking Club 07545 806531 Janet Peacock membership. He states, ‘Grapevine has been aware of the BCTC for Poole Business Women’s Lunch Club 01202 674488 Tracey Wood sometime. The positive leadership of the president and executive team NO FIX / NO FEE Salisbury Business Breakfast Club 01722 424424 Caroline Skutt made the group appealing. Our company is delighted to be selected by Smith & Williamson Breakfast Club 01722 434880 Pamela Slater the chamber as one of its suppliers so soon after joining. Networking is The Carrington Club [email protected] Jonathan Rose 07740 959377 Wallisdown Business Club 01202 519761 Debbie Corbin about building relationships and highlighting expertise in your chosen Weymouth Womens Network Group 01305 755606 Karenlee Knott field, so this is a real feather in our cap.’ Intabase Solutions Ltd, 77 Shaftesbury Road, Bournemouth, BH8 8SU Women in Business (Xch) 01202 491752 Laura Martin The 36 Business December / January 2010 2010 December / January The Business 37 manufacturing & engineering

The Face of Accountancy in Manufacturing Campaign Poole accountant Chris Tullett from Morris Lane has been selected by BIS (the Department for Business Innovation & Skills) to be the face of the UK accountancy profession featuring on a Bland Group Acquires series of ‘Manufacturing for the Future’ posters Universal Engineering displayed in secondary Bland Group, the 200 year old family business that sold GB Airways to schools nationwide. easyJet last year for £103m, has purchased Weymouth-based Universal The BIS initiative, Engineering (Charlestown) Ltd. STEMNET (Science, Universal Engineering employs 250 highly skilled staff and has a Chris Tullett Technology, Engineering turnover of £25m. As a specialist manufacturing company it produces a and Mathematics Network), aims to encourage young people into a wide range of high quality precision engineered products for customers career in manufacturing. Chris was chosen as a result of his work with in the civil aviation, military and oil exploration markets. Over 25% of its Dorset entrepreneur Simon Phelps, advising on business issues in the sales are exported to three continents. development of the award winning Floodstop, a unique reusable plastic James Gaggero, Chairman of Bland Group said, ‘This is an flood barrier, which has received international publicity. important step in the development of Bland Group and reinforces our presence in the UK’s highly regarded specialist engineering and manufacturing sector following our acquisitions of Griffon Hovercraft 44% of South West Businesses Ltd and Hoverwork Ltd to create the world’s leading manufacturer of Experience Export Growth amphibious and high performance hovercraft last year. A significant proportion of small to medium-sized businesses in the ‘I am especially pleased that Universal’s experienced team of owners, south west have reported an increase in the export side of their John Runyard and Martin Lee-Bapty and its Managing Director, Bill business, according to new research from leading independent invoice Broome, will continue to work with us. We are delighted to have the financier Bibby Financial Services. opportunity to acquire this outstanding company and we will do all The study revealed: possible to assist the staff grow its current successful product portfolio b 44% of businesses in the region have experienced growth in the but also to introduce without delay their extraordinarily competent world export side of their business class Ranger armoured vehicles.’ b Over a third (37%) say that the strengthening of the Euro has had a positive impact on their business GKD Technik to Relocate b The economic downturn has prompted 16% to refocus their efforts GKD Technik, based at Ferndown Industrial Estate is relocating to larger towards international markets re-furbished premises on the industrial estate, taking occupancy on The research was compiled in order to reveal key findings about how 1st January 2010. The company has also appointed Peter Rudland the recession has impacted the UK’s import and export markets. as Engineering Manager. With his extensive product design and Worryingly, however: development experience Peter strengthens the engineering team in the b 30% of businesses in the south west say that access to finance for company’s electronic control system design. UK exporters has diminished b Over half (56%) of businesses in the region feel that the fluctuating Solent Named a exchange rate is the biggest problem for businesses looking to trade overseas ‘Capital of Industry’ b The Solent’s contribution to England’s economic success has been 63% say that the economic downturn has had a significant or recognised with the area named a ‘New Capital of Industry’ for its moderate impact on their business. success in the marine engineering market. Late payment is also highlighted as a major factor for exporters in the The Solent is an excellent example of accomplishment in the South south west, with a third (33%) of all respondents finding late payment East with its marine sector contributing £5.5bn to the local economy an issue when trading overseas. Interestingly, over half (56%) of these and providing 77,000 jobs. The south coast region has invested in skills respondents feel that continental Europe is the significant problem and2876.qxd:2876 training and a new 22/6/09 £48,000 10:55welding facilityPage at1 Southampton City area. This could be down to heavy regulation and differing legal College. systems.

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