REQUEST for PROPOSAL Bakerripley

JANITORIAL SERVICES REQUEST FOR PROPOSAL BakerRipley P.O. Box 271389 Houston, Texas 77277-1389 713.667.9400 www.bakerripley.org OVERVIEW: BUILDING UPON WHAT WORKS BakerRipley is a nationally recognized community development agency that ranks in the top 1% of charitable groups in the nation and is the largest non-profit in Texas providing human services. The agency has been featured nationally in The New York Times, City Lab from the Atlantic, CNN, Chronicle of Philanthropy and has been included in major publications from the Brookings Institution, Urban Institute, and the Federal Reserve Bank of San Francisco, among others. We exist to keep our region a place of opportunity for everyone. As a regional leader in the non-profit sector, BakerRipley is at the forefront of community transformation and human service initiatives in areas such as: early childhood education, workforce development, immigration, and senior assistance. Annually, BakerRipley connects 600,000 residents to resources, education and greater connection that lead to financial stability, upward income mobility and a better life. With more than 100 years of history and experience, a $270 million annual budget, 1,200 employees and 70 locations throughout the entire Gulf Coast region, our agency is well-positioned to drive results and serve as a gateway for launching effective programs and for influencing policies that address the region’s most pressing concerns. Page 1 of 39 18-06 Janitorial Services Issue date 3.6.2018 The four key innovations for which we have received national recognition have placed us in the top 1% of the nonprofits. 1. Strength Based 3. Holistic Approach We are nationally recognized for Our research has shown that the our unique community engagement core elements of any strong and framework that lets us take on new vibrant community are economic regional challenges. While many opportunity, education, connection, nonprofit and government health, and infrastructure. We have organizations still follow a “needs- programs for each of these areas based” model for community and link them so that we can take a development, we use an “asset- comprehensive approach to based” model. Simply put, this helping families strengthen these approach to community essential elements that lead to development allows individuals and authentic and lasting community communities to look to their own transformation. strengths and resources, and allows us to help communities build 4. Leverage Resources themselves from within. To us, Our size and scope allow us to people have capacities, skills, and take rigid, compartmentalized, abilities that can be channeled to regulation-encrusted public funding make stronger communities. We streams (37) and braid them with firmly believe that people are the private funding from more than 500 “solution” and not the “problem.” foundations, corporations and individuals to provide seamless and 2. Large Where it Counts; integrated solutions to the residents Small Where it Matters and communities we serve. This Our size and scope give us the ability to blend numerous public capacity to provide an array of and private funding sources also services to 600,000 residents each permits us to invest in critical year in multiple locations covering infrastructure, achieve operational the entire Houston region. Such efficiencies and encourage economies of scale also give us the program innovation to meet opportunity to take risks and launch emerging community needs. new and innovative initiatives that yield results. Page 2 of 39 18-06 Janitorial Services Issue date 3.6.2018 THERE’S WORK AND THEN THERE’S YOUR LIFE’S WORK BakerRipley is a well-managed and respected organization with a high-degree of accountability and efficiency. Behind our work, is a team of dedicated and passionate individuals who are driven to give families across Houston and the Gulf Coast region a chance for a better life. We create. We innovate. We do what it takes with the resources we have to bring about profound change. Our employees hail from all walks of life and have a diversity of life experiences, but we are united by a passion for our mission. The way we work and WHY we do it is at the heart of BakerRipley’s culture. It’s one based upon our core beliefs about people and defines how we show up in community. Yes, our work is challenging, but it’s real; and we couldn’t see ourselves doing anything else. Page 3 of 39 18-06 Janitorial Services Issue date 3.6.2018 TABLE OF CONTENTS 1. RFP Timeline 2. Agency RFP Contact Information 3. Scope of Services 4. Solicitation Instructions and Proposal Outline 5. Proposal Evaluation Procedures 6. Exhibit A – Contract Terms 7. Required Documents Form I Proposal Cover Statement and Notice of Intent to Submit Form II Disclosure of Potential Conflict of Interest Form III Certification Regarding a Drug-Free Workplace Form IV Certification Regarding Lobbying Form V Certification Regarding Texas Corporate Franchise Tax Form VI Certification Regarding State Assessment Form VII Certification Regarding Debarment Form VIII Insurance Requirements Form IX Contract Terms and Conditions Form X Financial Information Page 4 of 39 18-06 Janitorial Services Issue date 3.6.2018 1. RFP TIMELINE Activity Due Date Request for Proposal (RFP) Available to Public March 6, 2018 Posted on Website and the Electronic State Business Daily (ESBD) A “Mandatory” Vendors Conference is scheduled for Tuesday, March 13, 2018 at 10:00 a.m. (CT) at our Sheltering Arms Senior Tuesday, March 13, 2018 (CT) 10:00 a.m. Services facility located at 3838 Aberdeen Way, Houston, TX 77025. Site Visits March 14 - 16, 2018 Vendor Questions to RFP Due March 27, 2018 by 10:00 a.m. (CT) Agency Answers to Questions Posted on April 3, 2018 (CT) Website Vendor Proposals Due Tuesday, April 17, 2018 by 10:00 a.m. (CT) Evaluations* April 17 – May 1, 2018 Anticipated Contract Award Date Week of May 7, 2018 * Vendors may be invited to Agency to interview and present their goods and/or services. Agency will establish the format, time, date and location for presentations. 2. AGENCY RFP CONTACT INFORMATION All communications regarding this RFP from this time and date until the contract has been awarded, must be coordinated through: Ashia Brown, Procurement Specialist BakerRipley 3838 Aberdeen Way Houston, TX 77025 Phone: (713) 558-6374 [email protected] Page 5 of 39 18-06 Janitorial Services Issue date 3.6.2018 THE OPPORTUNITY BakerRipley (Agency) is seeking proposals from qualified firms to provide Janitorial Services for our various locations throughout greater Houston Metropolitan Area. We are also seeking comprehensive proposals for our East Aldine Community Center this is the only location that could potentially receive a single location award. 3. SCOPE OF SERVICES Contractor will provide the following services: 1. Staff Contractor will provide adequate managerial, administrative, and direct labor staffing required for the Services. Disorderly conduct, use of abusive of offensive language, quarreling and intimidation by words, actions, or fighting will not be tolerated. If Contractor uses subcontracted companies and/or workers other than employees that are on its payroll, Contractor must provide detailed information such as company name and what role that company will be assisting with. Agency reserves all rights when allowing other companies to assist the Contractor with janitorial needs. 2. Training Contractor will ensure its staff is trained in janitorial methods and techniques, in event set-up and closing, and in Agency’s expectations to satisfactorily maintain office and child care facilities on a day-to-day basis as scheduled on Attachments E and F. 3. Staff Recruitment and Qualifications Contractor must demonstrate the ability to provide trustworthy, reliable staff members and will make a good faith effort to retain the same staff members on the same schedule in the same area for as long as possible. If a change in staff is to occur, Contractor will notify Agency via email prior (no less than one calendar day unless it is an emergency) to the change when possible or as quickly as possible thereafter. In addition, staff member will: a) Read, write, speak and comprehend the English language. b) Have the necessary public relations skills to interact with Agency’s employees, clients, and visitors in a professional, courteous, and businesslike manner. c) Understand written and verbal rules and regulations and apply them in a tactful and non-confrontational manner. d) Maintain poise, self-control, tact, diplomacy and mature judgment under stress. Contractor will ensure that its employees have undergone and cleared criminal and other background screenings by the following entities listed below. A copy of this background check must be provided to Agency before each employee can begin work on Agency property. Public Data Texas Department of Public Safety Social Security Administration (as deemed necessary by Contractor) Page 6 of 39 18-06 Janitorial Services Issue date 3.6.2018 4. Uniform and Appearance Standards Contractor’s staff members will be neat and clean in appearance and wear a company uniform. The uniform shirt must have the company’s name. The pants cannot be denim, and must be maintained in a respectable manner without holes. Each employee must wear an Agency-approved badge that clearly identifies them as staff members of Contractor at all times while at Agency facilities. 5. Security Keys and alarm codes to the facilities, per location, will be made available to the Contractor. It is Contractor’s responsibility to ensure the safety of the keys and to ensure that its employees have the access necessary to perform their jobs during times when Agency facilities are not open. All costs accrued by Agency in reinstating facility security occasioned by loss of facility keys due to Contractor’s staff member’s negligence will be billed to Contractor.

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