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Resource Online Reports User Guide

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Resource Online Reports User Guide Resource Online Reports Guide JANUARY 2014 Resource Online Reports Guide CHASE PAYMENTECH SOLUTIONS MAKES NO WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE. Chase Paymentech Solutions shall not be liable for errors contained herein or for incidental consequential damages in connection with the furnishing, performance, or use of this material. The information contained in this document is subject to change without notice. Unless specifically noted, all company and/or product names, street addresses, telephone numbers, and persons referred to within this document, either as a whole or in part, are completely fictional and are designed solely as examples to illustrate the text. This document contains proprietary information, which is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Chase Paymentech Solutions. Copyright © 2001-2014, Chase Paymentech Solutions, LLC Chase Paymentech Solutions, LLC 14221 Dallas Parkway, Building Two Dallas, Texas 75254 (800) 824-4313 DISCLAIMER STATEMENT The information described in this document is believed to be accurate and reliable. Much care has been taken in its preparation, however, no responsibility, financial or otherwise, is accepted for any consequences arising out of the use or misuse of this material. 01/2014 Resource Online Reports Guide 2 of 187 ©2014, Chase Paymentech Solutions, LLC. All rights reserved. Resource Online Reports Guide Table of Contents 1. Working with Reports .......................................................................................................................................4 1.1. Using Report Icons .....................................................................................................................................4 1.2. User Options ...............................................................................................................................................4 1.3. Understanding the Hierarchy ......................................................................................................................7 1.4. Viewing Reports ....................................................................................................................................... 10 1.5. Printing Reports ....................................................................................................................................... 10 1.6. Exporting Reports .................................................................................................................................... 10 2. Virtual Transaction Manager Reports .......................................................................................................... 11 3. Recon Solution Reports ................................................................................................................................ 67 4. Merchant Search .......................................................................................................................................... 125 5. Merchant Updates ........................................................................................................................................ 130 6. Gift Card Reports ......................................................................................................................................... 143 7. Instant Alerts................................................................................................................................................. 178 Change Log: 01/07/2014 D. Egan Updated VTM Transaction Detail to account for Visa Debt Repayment indicator on the detail record. 10/2013 D. Egan Updated Gift Card Outstanding Liability by BIN Card Range and Transaction Summary by BIN Card Range to include Card Denomination. 09/2013 D. Egan Updated Batch Detail Report, Transaction Detail Report and Transaction Search Report for Virtual Transaction Manager 08/2013 J. Christy Updated Transaction Detail Report and Merchant Detail Report for Virtual Transaction Manager; added Instant Alerts 05/2013 J. Christy Updated Transaction Detail Report and Merchant Detail Report for Virtual Transaction Manager 01/2014 Resource Online Reports Guide 3 of 187 ©2014, Chase Paymentech Solutions, LLC. All rights reserved. Resource Online Reports Guide 1. Working with Reports 1.1. USING REPORT ICONS Basic report tools are available as icons on each generated report page. 1) Go to Beginning – Click to view the first page of a report. 2) Previous – Click to view the previous page of a report. 3) Next – Click to view the next page of a report. 4) Go to End – Click to view the last page of a report. 5) Go to Page – Select the page number from the drop-down to jump forward or backward to a particular page of the report. Note: Excel 6) Print – Click to print a report. If a search returns more than 65,000 records, the Excel icon 7) Download – Click to export a report in comma delimited format. will not appear. You may still download the file in comma- 8) Excel – Click to export a report directly into Microsoft Excel. delimited format. 9) Preferences – Click to change the preferences for the report. 1.2. USER OPTIONS User options provide the choice and flexibility to customize reports by selecting which fields are displayed in the Resource Online reports. This functionality modifies only the appearance of how data is displayed. It does not delete or alter the data in Changing User Options: the Resource Online databases. Filtering: display only those Although user options allow for customization of the Resource Online reports, care records that meet the criteria should be taken in specifying the filter criteria and specifying what data columns to specified. display. Since data that is filtered out will not appear in the reports, data may be missing that requires immediate attention. Preferences: specify what information to display in the User options are specific to the user name that makes the selections. This means reports and in what order. that if a company has multiple user names, then the options will display only under the user name for which the options were specified. The report views displayed using the other user names will not be affected. For security purposes, each user of the application must have a unique user name. 01/2014 Resource Online Reports Guide 4 of 187 ©2014, Chase Paymentech Solutions, LLC. All rights reserved. Resource Online Reports Guide FILTERING Filtering allows users to limit the information presented in a report to only the information that is relevant. All reports will have a certain set of required criteria, usually consisting of a selected hierarchy level and a date range. Some reports will also have optional criteria. Entering additional optional report criteria facilitates the ability to research specific items that are of particular interest. Optional criteria are usually reset each time a report is generated, but can be re-entered at any time. If printing, exporting or downloading the report after applying optional criteria, only the records meeting the specified optional criteria will be printed, exported or downloaded. 1) Numeric values such as transaction amounts: a) To access filter criteria, select the appropriate report. b) Enter the desired lowest and/or highest values in the Amount Min and Amount Max fields. i) If a value is entered only in the Amount Min field, then records greater than or equal to that amount will display. ii) If a value is entered only in the Amount Max field, then records less than or equal to that amount will display. iii) If values are entered in both the Amount Min and Amount Max fields, then records greater than or equal to the lower amount, but less than or equal to the upper amount will display. 2) Alpha/numeric fields such as card numbers - enter partial or complete data for the search criteria. 01/2014 Resource Online Reports Guide 5 of 187 ©2014, Chase Paymentech Solutions, LLC. All rights reserved. Resource Online Reports Guide PREFERENCES Preferences allow for customization of the appearance of the data displayed in the Resource Online reports. Display a sub-set of the available columns in a report, Note: change the order in which the columns display, or change the order of how records Preferences are not an are sorted. If printing, exporting or downloading the report after applying option for all Virtual preferences, only the columns selected when the preference were set will be Transaction Manager printed, exported or downloaded. reports. The reports that support this functionality display the Preferences icon on the right side of the results page. To set preferences for a particular report, click the Preferences icon on the results page. 1) On the Preferences page, select the appropriate report from the Available Reports dropdown. Reports that allow preferences to be applied will Note: automatically populate in this field. Fields are displayed from 2) Fields that are available in that report and may have preferences applied will left to right in the order in automatically populate in the Available Fields list box. which they were selected. If there is a required field that 3) Select the fields to display by highlighting the field name in the Available Fields must display in the report, list box, and then click the Add button.
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