Community Service Plan Northern Westchester Hospital 2017-2018 Mission Statement for As a member of , Northern Northern Westchester Westchester Hospital (NWH) strives to improve Hospital the health and quality of life for the people and communities we serve by providing world- class service and patient-centered care.

of individuals in the community through American College of Radiology. The NWH Who We Are programs that promote healing and Rehabilitation Program is certified by the wellness. We are highly committed to American Association of Cardiovascular Northern Westchester Hospital (NWH) is creating an optimal healing environment and Pulmonary Rehabilitation (AACVPR). committed to the values on which it was for patients, families and staff through the This certification is the only peer-reviewed founded over 100 years ago: dedicated and effective system-wide integration of high accreditation process designed to review compassionate service to the community; quality, evidence-based holistic practices. individual rehabilitation programs for individualized care that respects the adherence to best practices developed unique needs of each patient and Northern Westchester Hospital is a by the AACVPR in conjunction with other family; professionalism, teamwork and teaching hospital and international role professional societies. collaboration; commitment to delivering model for delivering patient-centered care care in a healthy and healing environment; and is the first hospital in the nation to Our highly-credentialed surgeons and, respect for staff and volunteers. achieve both designation as a Planetree routinely perform minimally invasive Patient-Centered Hospital with Distinction surgeries to treat a wide range of Located in Mount Kisco, New York, NWH and Magnet Recognition for quality conditions. A cornerstone of this program provides a range of services to individuals patient care, nursing excellence and is the sophisticated robotic technology who live in Northern Westchester, Putnam innovation in our professional of the da Vinci® Surgical System, of and Southern Dutchess Counties in New nursing practice. which NWH is a Designated Training York. There are approximately 350,000 Epicenter for robotics-assisted colon people in our catchment area. Northern NWH is the only hospital in Westchester and rectal surgery. Furthermore, the Westchester Hospital is a full-service, County to be recognized for four NWH Breast Institute hosts an aesthetic state-of-the art 245-bed facility with a consecutive years by The Joint Commission oncology breast surgery fellow every year, medical staff of almost 700 physicians as one of the highest quality hospitals which enhances a surgeon’s experience providing a spectrum of acute specialty/ in the United States. U.S. News & World sub-specialty care in nearly every Report, once again, lists NWH among the in all aspects of breast surgery and clinical area to adults and children on an “Best Hospitals 2017-2018.” management of breast cancer patients. outpatient, inpatient and emergency basis. Northern Westchester Hospital recently In 2017, NWH had 125,385 outpatient The hospital is designated and certified by completed the final stage of Phase I of its visits;10,702 inpatient admissions;12,084 the State of New York as a 10-bed Level III Surgical Services Modernization project surgeries; 1533 babies born and 22,039 Neonatal Intensive Care Unit (NICU). The which addressed the clinical sophistication Emergency Department visits. availability of this level of care has reduced and rapid surgical advancements taking The vision of NWH is to provide the the need to transfer sick newborns to place in the medical field. The new OR highest quality health care within a other facilities and has allowed parents to Suite was designed to accommodate supportive community setting and state- be close by for their child’s care. Northern up-to-date medical technology as well as of-the-art facilities. Furthermore, we Westchester Hospital is a designated attract and retain highly-skilled surgeons, seek to improve and protect the health Breast imaging Center of Excellence by the nurses and support staff.

2 Northwell Health | Northern Westchester Hospital Community Service Plan The public health priorities were selected Prevention Agenda for based on the following criteria: Community Benefit the Healthiest State - Data – the health of Westchester County’s Programs population was evaluated relative to County Hospitals and the County New York State’s Prevention Agenda Community-based programs addressing Department of Health were required to indicators and goals to determine where both health and social needs at NWH are select two (2) of the same Prevention improvement was needed. the key components of its Community Agenda Priorities, one of which is required - Impact – focusing on Obesity in the Service Plan. Social determinants of to address a healthcare disparity. prevention of chronic disease will allow us health encompass a range of personal, to impact various health problems: cancer social, economic, and environmental It’s important to note that the prevention, cardiovascular disease, stroke, factors that influence up to 80% of demographics of the Westchester County and diabetes. Obesity, heart disease and health outcomes. They reach beyond the population served by each hospital vary stroke were identified as top concerns for boundaries of traditional health care to significantly, specifically in the ability to our community. Breastfeeding has been include sectors such as education, housing, impact the chosen disparity. shown to reduce childhood obesity and food, employment and environment. provide numerous health benefits for Northern Westchester Hospital, through Selected Prevention Agenda Priorities mother and child. community partnerships and coalition - Readiness – Northern Westchester building, has significantly expanded the Promoting Healthy, Women, Infants and Hospital has existing efforts and reach and impact of community health Children partnerships in place to support the improvement services that address the Focus Area: Maternal and Infant Health chosen priorities. NYSDOH Prevention Agenda priorities. Goal: Increase the proportion of NYS babies Northern Westchester Hospital, as part of who are breastfed Additional Prevention Priorities Northwell Health, provides a broad array of Northern Westchester Hospital is community benefit programs, such as: committed to ensuring that all members Preventing Chronic Diseases A. Access to Healthcare Services and Caring of the community receive access to quality Focus Area: Reduce Obesity in Children and for the Medically Underserved healthcare and actively participate in Adults B. Health Professions Education programs focused on the prevention, Disparity: The rate of morbidity and C. Community Health and Wellness diagnosis and treatment of diseases. In mortality due to heart disease is D. Community Medical Support Services addition to the initiatives that support the disproportionately higher in the Hispanic and Programs two selected priorities, NWH has numerous and Latino population, as well as the African E. Support Groups American population. efforts and ongoing programs that support Goal: Decrease the percent of blacks and additional priority areas of New York State’s Hispanics dying prematurely from heart- Prevention Agenda. related deaths.

Northwell Health | Northern Westchester Hospital Community Service Plan 3 A. Access to Healthcare Services and Caring for the Medically Underserved

A safety net for our helps facilitate access to a variety of Learn more about our Prenatal Care Center underserved community healthcare professionals and services by calling (914) 666-1111 or visiting https:// at NWH and within the community, members nwhc.net/treatment-and-specialties/nicu- including our two (2) medical group and-other-specialty-care . As a not-for-profit hospital, Northern partners: Care Mount Medical Group and Westchester Hospital provides many Westchester Health Associates. The Gastrointestinal Clinic and the Surgery community benefits including charity and Orthopedic Clinic provide uninsured and care and outreach to the community’s The Breast Health Initiative, funded in underinsured patients with access to board most at-risk patients. Programs include: part by the Avon Foundation, provides a certified physicians, necessary testing and continuum of free breast health services essential surgery. For more information, Patient Navigator - Care coordination from education to screening and diagnosis please call (914)666-1289. through the NWH Patient Navigator to treatment and follow-up to hundreds of helps facilitate access to healthcare and uninsured and underinsured women each The Inpatient Behavioral Health Unit is one resources primarily for patients who are year. For more information, please call of our acute care services designed to uninsured or underinsured. The Patient (914) 666-1289. satisfy unmet needs within our community. Navigator is a specially trained, culturally For more information on our Behavioral sensitive, bilingual healthcare worker The Prenatal Care Assistance Program Health services, please call (914)666-1036. who provides support and guidance (PCAP) provides comprehensive care to to patients and their family members. underinsured and uninsured pregnant They also assist non-English speaking women in Westchester and Putnam Financial Assistance Program or limited English speaking patients Counties, helping to ensure healthy Northwell Health is a regional leader in with language translation services to pregnancies and healthy babies. More providing financial relief to families who do ensure their understanding of complex than 300 babies are welcomed to the not have access to the financial resources healthcare issues. The Patient Navigator world each year through this program. to pay for medical care. The FAP program

4 Northwell Health | Lorem ipsum dolor sit was implemented in 2004 through the Diversity and Inclusion Building Cultural Competency: creation of a standard policy as the result Diversity and inclusion are identified as A Community-Wide Initiative of the combined efforts of the Finance essential components for the delivery of Northern Westchester Hospital, in Department, Community Health and quality, safe, patient and family centered cooperation with Neighbors Link and the the Center for Equity of Care. Developed care that support principles of equity and Mount Kisco Police Department, developed through a collaboration of senior leadership, community. Aligning with the National a cultural sensitivity training program for community members and key staff, the Prevention Strategy to eliminate health law enforcement officers designed to help policy provides a uniformly- administered disparities and empower people in the achieve the complementary mission of each system of reduced fees for uninsured communities we serve, the Center for group and to increase cultural awareness residents of Northwell Health’s service area. Equity of Care implements a system wide inorder to build positive relations with educational curriculum and supporting immigrant communities. The objectives All medically necessary services are programs. Northwell’s “Unconscious Bias” are to increase cultural awareness in order covered under the program. The program is e-Learning program and seminars raise to build positive relations with immigrant promoted through: awareness of unconscious filters and their communities, encourage communication • Multilingual signage throughout facilities impact on patient care and the workplace. and trust between local law enforcement • Multilingual educational brochures at key An online cultural diversity resource and the immigrant community, and actively points of patient contact provides employees information to develop enhance the healthy integration of • Website (https://www.northwell. their cultural knowledge and enhance the immigrants in the community. This program edu/ manage-your-care/financial-aid- delivery of culturally competent patient has expanded to a county-wide initiative. programs/ financial-assistance-program) care. Northwell’s Business Employee • Community outreach events Resource Group (BERG) Program enhances • Patient bills - All bills include a notice employee engagement; talent recruitment, Find a Physician about the FAP, along with the program’s retention and development; and staff serve More than 700 highly trained physicians toll-free number, 1-(888) 214-4065 as community ambassadors. Northwell make NWH their hospital of choice. Health was recognized as 3rd place on the Many are fellowship-trained in highly specialized fields, performing state-of-the- Effective Communication in nationwide 2017 Top 12 Hospitals and Health Systems for Diversity by DiversityInc. art procedures. To find a physician visit: Healthcare Center for Equity http://nwhc.net/find-a-physician or call of Care The following Northwell Health sites and our referral line: (877) 4 NWH DOC or The Center for Equity of Care is a system facilities were recognized as a “Leader in (877) 469-4362. wide resource and offers numerous LGBT Healthcare Equality” in the 2017 educational opportunities to ensure Healthcare Equality Index (HEI) by the the integration of cultural and linguistic Human Rights Campaign Foundation: competency into the fabric of the , Jewish (LIJ) organization. To ensure meaningful access Medical Center and Staten Island University to healthcare services for persons with Hospital. Eleven other Northwell facilities Limited English Proficiency (LEP) or persons were named top nationwide performers in whose preferred language is other than the Healthcare Equality Index’s 10th annual English, free medical interpretation and survey: Cohen Children’s Medical Center, document translation services are available Glen Cove Hospital, Huntington Hospital, LIJ 24/7. Sign language interpretation services Forest Hills, LIJ Valley Stream, North Shore for the deaf and hearing impaired, as well University Hospital, Northern Westchester as specific communication tools for visually Hospital, Plainview Hospital, Southside and speech impaired patients are also Hospital, Syosset Hospital and the Feinstein available. For more information, please Institute for Medical Research. call the Center for Equity of Care at For more information, please contact the (516) 881-7000. Center for Equity of Care at (516) 881-7000.

Northwell Health | Northern Westchester Hospital Community Service Plan 5 B. Health Professions Education

Advanced Surgical Breast Oncology Fellowship Program, call (914) 242-7611or visit Fellowship www.nwhbreastinstitute.org. This dynamic, multidisciplinary program is comprised of an interdisciplinary group of Internship and Shadowing physicians and clinicians participating in the Opportunities for the Community management of breast cancer patients, Northern Westchester Hospital supports including specialists in breast surgery, plastic internship opportunities for engaged surgery, radiology, pathology, medical students in our community to support and oncology, radiation oncology, genetic grow health care careers as their primary counseling, and a Breast Health Nurse choice. Internships afford students great Practitioner. The Fellowship program is learning experiences, insight into the day- designed to enhance a physician’s experiences to-day responsibilities of support areas, and and expertise in all aspects of breast access to professionals within a hospital surgery and management of the breast setting. Learning objectives for the individual cancer patient; to provide comprehensive internship are coordinated by referring training for a surgeon who is already trained schools/districts and matched through in the fundamentals of breast cancer placement of interns with a corresponding surgery, and is capable of providing the department that can address the stated full spectrum of breast procedures from objectives and goals. Targeted audience diagnosis to treatment of breast masses, to is anyone with a strong desire to be in participation in the planning and execution of healthcare: local high school students, reconstructive procedures. technical school students, college students, and post-graduate students. Current The NWH Breast fellow is responsible to community partners include: Bedford, consult with patients in our Breast Health Chappaqua, Armonk, North Salem School Initiative clinic for underinsured and Districts, Putnam/ Northern Westchester uninsured women, located on-site BOCES, local colleges and universities. To learn at NWH, with access to collaborate with more about internship opportunities, contact our interdisciplinary professionals in our Human Resources at (914) 666-1200. Breast Program. For more information on the Advanced Surgical Breast Oncology

6 Northwell Health | Northern Westchester Hospital Community Service Plan Presidents Junior Leadership Council established the School of Medicine, the first (PJLC) allopathic medical school in Nassau County and The PJLC is a youth leadership organization the first new medical school in the New York that builds young people’s connections to metropolitan area in more than 35 years. The their community and engages them on academic partnership enhanced recruitment of issues that matter to them. Council members faculty, leadership, and researchers; furthered are liaisons between the hospital and their the expansions of residencies and fellowships; schools and serve as ambassadors to the and enhanced the integration of clinical and community conducting outreach, prevention translational science. and wellness programs. This select group of teens also has the opportunity to meet and Hofstra Northwell School of interact with hospital personnel, explore career Graduate Nursing and Physician opportunities in health and medicine, and gain Assistant Studies skills to help prepare them for the challenges Launched in March 2015, the school is well and responsibilities they will face as college poised to become a national and global leader students and beyond. in preparing students to meet the growing need for qualified advanced-care nurses and Participation on the PJLC is open to high school physician assistants who deliver community- students within the hospital’s catchment based health care. The School offers several area. To learn more and apply, please contact options for advanced learning: master’s Amy Rosenfeld, MS RD CDN, Coordinator of degrees in family nurse practitioner and adult- the President’s Junior Leadership Council, at gerontology acute care nurse practitioner [email protected] or (914) 666-1273. programs, as well as a master’s degree and a dual bachelor’s/master’s degree program in Graduate Medical Education physician assistant studies. The School expands As a major academic health system in the the successful medical school partnership New York metropolitan area, Northwell between Hofstra University and Northwell Health is dedicated to excellence in patient Health. It incorporates the University’s diverse care, teaching, and research. More than 1,600 academic programs and infrastructure, as residents and fellows are trained each year in well as Northwell Health’s significant clinical over 120 residency and fellowship programs at activities and educational resources, in 21 member hospitals, with access to state-of- its mission to provide an innovative inter- the-art simulation and a BioSkills Education professional education to a new generation Center. Clinical affiliations include Donald and of healthcare leaders. For further information, Barbara Zucker School of Medicine at Hofstra/ please visit the Hofstra Northwell School of Northwell, Albert Einstein College of Medicine, Graduate Nursing and Physician Assistant SUNY Downstate College of Medicine, New Studies’ website at hofstra.edu/nursing or call York Medical College, New York University (516) 463-7475. School of Medicine and New York College of Osteopathic Medicine. The Feinstein Institute for Medical Research is among the top six Junior Volunteer Program The Junior Volunteer Program is a youth percent of research institutions that receive organization that allows young people to funding from the National Institutes of Health. explore what it is like to work in a hospital. This For more information about the individual group of teens also has the opportunity to meet training programs at Northwell Health, please and interact with hospital personnel, explore visit https://www.northwell.edu/research-and- career opportunities in health and medicine, education/graduate-medical-education. and gain skills to help prepare them for the challenges and responsibilities they will face Donald and Barbara Zucker School of as college students and beyond. To learn more Medicine at Hofstra/Northwell and apply, please contact Ellen Muentener, In 2008, Hofstra University and Northwell Director of Volunteers, emuentener@ Health entered into a formal agreement that northwell.edu .

Northwell Health | Northern Westchester Hospital Community Service Plan 7 C. Community Health and Wellness

Northern Westchester Hospital offers free cholesterol, stroke, and vascular. Culturally image, nutritious food choices, and leading and low cost health education programs sensitive bilingual educational brochures healthy lifestyles. throughout the year on a variety of are distributed to promote effective topics, and members of the NWH staff follow-up with a primary physician. are actively involved in providing health Bilingual staff provide recommendations Nutrition education programs within community and resources available. settings such as senior centers, faith- Nutrition 101 and Portion based organizations, and schools. School Based Education Control (Grades K-12). Northern Westchester Hospital makes Nutrition plays an important role in Community Health Outreach a difference in the lives of young people our health. This class helps students Program (CHOP) by bringing expertise, attention, and understand basic nutrition principles, Since 2003, NWH has also offered critical creativity directly to the classroom, identifying food groups, and their basic healthcare services to the underserved using age appropriate workshops and functions and food sources. Students through our successful Community Health interactive display programs. Through learn how to recognize appropriate Outreach Program (CHOP), which generous grant-funding, we are proud to portions in a supersized world through encourages the adoption of lifelong offer our interactive, skill-based health an interactive portion size display, as well healthy habits. CHOP improves education programs free of charge to as the principles of “mindful eating.” For healthcare access and delivery to the students in kindergarten through Grade elementary students, we play Nutrition growing underserved population in our 12 (K-12). Invite us to your classroom, Bingo to make learning interactive and region through targeted and effective summer camp, community events, and memorable. community outreach and education health fairs by calling Amy Rosenfeld initiatives, and are intended to reduce at [email protected] Eat the Rainbow (Grades K-5). (914) 666-1273.- healthcare disparities between the Did you eat the rainbow today? Using a underserved, and the general public. The colorful rainbow display and our “wheel of staff at NWH collaborate with more than BetterinBalance nutrition,” we get kids excited about fruits 20 community organizations to conduct Our unique and interactive program and vegetables. We encourage eating a flu vaccine clinics as well as develop includes discussions about the basics of variety of plant foods in all colors each day and implement health screenings and healthy nutrition, the connection between to get the vitamins and minerals educational programming to more than a balanced diet and achieving goals, and students need to grow and be at their best. 3,000 individuals per year. extreme nature of dieting and its effect on The workshop can include an interactive our bodies. The goal is to provide students cooking component, where children Health screenings include blood pressure, with a fun, positive, and memorable prepare their own balanced “eat the diabetes (glucose), osteoporosis, experience, to encourage positive body rainbow” recipe.

8 Northwell Health | South Oaks Hospital CSP Reasons to Love Labels and Smart Stress Less Smoking Stinks! Snacking (Grades K-12) (Middle and High School) (Middle and High School) Healthy snacking is an essential part of a School, home life, social pressures, and Cigarette smoking is the number one balanced diet. Snacks provide energy for dating are all sources of stress, which, for cause of preventable disease and death students to stay focused and perform their impressionable teenagers, can sometimes worldwide, and statistics show that best. Reading food labels can help anyone be overwhelming. This program helps about 9 out of 10 tobacco users start make healthful food choices. Students teens understand factors causing stress before they’re 18 years old. This program learn how to decipher food labels and the and strategies for reducing and avoiding addresses the many reasons that young Nutrition Facts panel, reinforcing portion stress and ways of coping with stress people might start to smoke, and covers control. The workshop enhances label- in healthy ways. Presentation includes the many more reasons not to start reading skills and promotes an appreciation interactive activities including Stress Bingo. smoking. Teens learn to identify the for whole foods and a critical eye for effects of smoking on the body and see ingredients in processed food. The program Healthy Interpersonal the effects of smoking on real lungs. can be enhanced with an interactive Relationships cooking component, where young people Panel Programs or PTSA can prepare their own healthy snack. (Middle and High School) As adolescents begin to form social Presentations relationships with their peers, they need Think About Your Drink support in establishing healthy and The Transition Years (Grades K-12) constructive relationships rather than Today we are drinking more sugary and harmful ones. This program focuses on (For parents of elementary, caffeinated beverages than ever before. recognizing the objectives and qualities middle or high school students) These liquid calories have a major impact of healthy relationships as well as the Northern Westchester Hospital on our health. Learn about the differences principles that support honest, equitable, coordinates panel presentations/ in nutritional quality of various beverages and responsible interactions. Coverage discussions relating to adolescent health and how to make good beverage choices. of self-esteem and bullying issues is and development that focuses on the Students calculate sugar in various also included. “transition” years from Elementary beverages, understand the effects of to Middle School and Middle to High high caffeine intake, and witness the Impact of Alcohol/Drugs/ School. This program offers parents the importance of hydration. Also available opportunity to hear from knowledgeable is an option to include an interactive Substance Abuse NWH specialists about physical, demonstration component, preparing (Middle and High School) emotional, and social health during the lower sugar, healthier alternatives to soda. Teenagers are at relatively high risk for transition years. experimentation and/or involvement with alcohol and legal or illegal drugs. Most are Impact of Alcohol/Drugs/ Health and Safety Programs entirely inexperienced in these areas, and do not appreciate the life, legal, and health Substance Abuse (For parents of elementary, middle or high First Aid (Elementary School) implications of drug involvement. This program promotes student understanding school students) Emergencies are frightening situations. of the reality, effects, and consequences With teenagers at relatively high risk Their unexpected nature makes them of alcohol and drugs on the body and for experimentation with alcohol and difficult to respond to; yet a little education brain. Strategies for avoiding involvement, drugs, parents play an important role in and advanced planning can avert a disaster. and for confronting unfamiliar situations helping them make good choices. An Children will encounter emergencies, and and substance-related emergencies, emergency room doctor describes real- despite their young age, they can save lives are discussed. This program is especially life experiences about the consequences by simple actions. This program teaches pertinent in the pre-prom season. of drug and alcohol use, and offers young children how to keep safe, what to strategies for preventing them and do in an emergency, how/where to call for dealing with emergency situations. help, and more.

Northwell Health | Northern Westchester Hospital Community Service Plan 9 The Big Talk – Small & Simple and support their healthcare needs and learn (For parents of elementary, middle or strategies to improve their family’s health and high school students) wellness. Attendees enjoy a relaxed atmosphere while learning about topics that interest them How and when do you talk with your kids about and relate directly to their life. To learn more sex? This important topic is often overlooked or about the Speaker Series, contact Whitney avoided by even the most competent parents. Wasserman at [email protected] or This program addresses when to start “the (914) 242-8382. talk” and what to talk about at any age, and is designed to enhance comfort in communicating openly, honestly and comfortably about human 55+ Community Connection sexuality. Lecture Series The goal of this program is to keep older adults For information about scheduling a Youth within the community connected to education Program, please contact Amy Rosenfeld, MS RD and resources. Many of the lectures are CDN, at [email protected] or (914) developed collaboratively with our community 666-1273 or visit our website at http://nwhc. partners and include such topics as safe senior net/wellness-and- prevention/school-based- living, caregiver choices, financial savings, stroke education/. prevention and navigating Medicare. For more information, please contact Ellen Muentener at Speaker Series [email protected] . In partnership with members of the community, NWH presents educational Neighbors Link Family Health Day sessions designed for families with children. Each year, NWH partners with Neighbors Link The community can get to know Northern and Open Door Family Medical Centers for Westchester Hospital’s expert medical staff, their annual family health event. The mission learn how the hospital can be a resource of Neighbors Link is to strengthen the whole community by actively enhancing the employees. Northwell Health partners with healthy integration of immigrants. By local community Farmer’s Markets to bring partnering with Neighbors Link, NWH is fresh affordable produce to food desserts able to bring critical health screenings and food swamps and increase Supplemental and health and wellness education to the Nutrition Assistance Program benefit immigrant community. At this day-long redemptions. The health system has begun event, NWH offers cholesterol screenings, to implement food insecurity screening and blood pressure and diabetes screenings, in collaboration with regional food access a broad range of health and nutrition partners has established hospital-based and information, a teddy bear clinic for kids, community programs providing on site and and adult flu shots. For more information, home delivered emergency food supplies contact Stephanie Rosado: srosado@ and meals, nutrition education, entitlement neighborslink.org, (914)666-3410, ext. 18 or enrollment and navigation to community Margaret Ribaudo at mribaudo@northwell. food and social service resources. Northwell edu or (914) 666-1294. Health has also engaged in a Farm to Bedside initiative of increasing local, organic and hormone free meats, chicken, fish, dairy and Healthy Food Access produce for patient meals as well as launching The Northwell Health service area contains a comprehensive employee wellness program over 1.5 million food insecure individuals. focusing on Healthy Choice meals, beverages Increasing access to healthy affordable food and snacks at all of our facilities. For more improves individual and community health. information, please contact Community The Northwell Food as Health Program Health at (516) 600-1494. impacts our patients, communities and

D. Community Medical Support Services and Programs

Promoting Healthy, Women, Patricia Chambers, RN at pchambers5@ Infants and Children northwell.edu. Northern Westchester Hospital’s Lactation Department and the Maternal Child Health Lactation Advisory Council Department partner to break down barriers Ensuring the adequate education and that prevent mothers from achieving their support to both the inpatient and outpatient breastfeeding goals and to effectively breastfeeding woman, the Lactation communicate best practices. Ensuring Advisory Council’s charge is to communicate adequate prenatal education and support is best practices in breastfeeding to patients essential to successful breastfeeding. and healthcare professionals alike. Lactation We follow the evidence-based “10 Steps to Advisory Council members include: Northern Successful Breastfeeding.” Westchester Hospital Maternal Child Health, Nursery/NICU, Maternity, Labor & Our Lactation Support Group meets 1st & Delivery, Pediatrics, Lactation Consultants, 3rd Monday, 1-3pm. Lactation consultant Lactation Counselors, Prenatal Assistance appointments can also be scheduled. Please Care Program, Care Mount Medical Group contact Kim McKechnie RN, IBCLC at Lactation Consultant, Clinical Coordinator. (914) 666-1370. For more information, please contact Kim McKechnie RN,IBCLC at (914) 666-1370. Our New Moms Support Group meets the 2nd Monday of every month. Please contact

Northwell Health | Northern Westchester Hospital Community Service Plan 11 Cancer Health and Wellness the successful model. For more information, please contact [email protected] . Program Certain holistic therapies have been shown to provide help for cancer patients Acute Stroke Assessment: Time by supporting the healing process and is Brain Northern Westchester enhancing the quality of life for a person Hospital’s Annual Stroke undergoing cancer treatment. The Health Symposium. and Wellness Program at the NWH Cancer Under the direction of Dr. Akira Todo, Director Treatment and Wellness Center is designed to of the Stroke Program at NWH, the hospital help our patients with cancer in conjunction hosts an annual stroke symposium to educate with, or following, their medical treatment first responders to recognize patients with and introduces patients and their families/ potential acute stroke, convey the importance caregivers to appropriate complementary of rapid stroke assessment, and present therapies. A dedicated Nurse Practitioner patient care options. More than 100 EMS, Care Coordinator is available to integrate four VACs, and ER Clinical Staff (RNs & MDs) additional disciplines into treatment plans, attend each year. including nutritional assessment and planning, integrative medicine strategies, fitness and Live To Be Tobacco Free Smoking exercise programs and emotional support. Cessation Program For more information contact Marilyn Northern Westchester Hospital offers a free Leroy-Sterling, NP-C, Wellness Coordinator at smoking cessation clinic for anyone in the [email protected] or (914) 242-8146. community. The four-week program meets weekly for an hour, and the instructor is available through email and phone between The Ken Hamilton Caregivers Center classes to help participants conquer their This center is dedicated to the support and habit. These group classes cover topics well-being of the family caregiver, with the including but not limited to the effects of goal of helping them effectively manage the nicotine, vaping / e-cigarette use, habit vs. stress associated with caring for a critically ill addiction and tackling triggers. loved one. The program includes supportive counseling, assistance with navigating the As part of the program, participants learn health care system, providing community about helpful integrative therapies such resources, offering a place of respite and as relaxation therapy and aromatherapy. relaxation to all caregivers, regardless of Nicotine patches and gum may be provided whether they have a loved one hospitalized at with physician approval. Staff, patients, NWH. Services are offered free of charge. family members, and community members are all invited to attend at no charge. Commit A monthly caregiver support group and a to quit, today! Contact Jennifer Lucas at bi-monthly perinatal bereavement group are [email protected] or (914) 666-1868. open to members of the community free of charge. Contact the Ken Hamilton Caregivers Center at (914) 242-8128. LiveOnNY (organ donor enrollment day) The Center also provides materials and Currently, more than 120,000 people in guidance for other institutions interested in the U.S. are awaiting life-saving organs for creating and developing a Caregivers Center. transplantation. In an effort to increase organ Since its inception, the administration of The and tissue donor awareness and increase the Ken Hamilton Caregivers Center has assisted number of New York residents registered as numerous healthcare institutions in replicating organ donors, NWH participated in Organ

12 Northwell Health | Northern Westchester Hospital Community Service Plan Donor Enrollment Day in collaboration with ensure an adequate blood supply for New LiveOnNY. Northern Westchester Hospital Yorkers in need by donating blood and is proud to receive an award from LiveOnNY hosting blood drives. In 2017, more than for having signed up the “Most Enrollments 6,989 pints of whole blood were donated by by a Hospital without Transplant Service” employees of NWH and Northwell Health. to the New York organ donor registry on Donor Enrollment Day. To register as an organ donor, visit www.liveonny.org. Blood Donor Services Each year, employees of NWH help to

E. Support Groups

Support groups provide safe and confidential places for members to explore thoughts and feelings related to medical conditions and care-giving, and to share information and resources. Northern Westchester Hospital’s free, ongoing groups include cancer, bariatric, new moms, breastfeeding, and caregivers. To learn about all our support groups please visit our events calendar at www. nwhc.net/calendar.

Northwell Health | Northern Westchester Hospital Community Service Plan 13 Awards and accomplishments

- Northwell Health is the 2018 recipient of the American Hospital Association Quest for Quality Prize. - DiversityIncNorthwell’s Clinical Call Center becomes 2nd center worldwide to earn Center of Excellence accreditation by the International Academies of Emergency Dispatch. - Northwell Health among only three healthcare organizations in the nation to be designated a Center of Excellence in Nursing Education by the National League for Nursing. - John M. Einsenberg Patient Safety and Quality Award from The Joint Commission and the National Quality Forum for its work since 2009 to lower sepsis mortalities. -  John Q. Sherman Award for Excellence in Patient Engagement for efforts to empower consumers with Eight Patient Rights by The National Patient Safety Foundation and EngagingPatients.org, - The Unified Behavior Health Center for Military Veterans and their Families recognized by RAND Corporation as “the only national program that targets both veterans and their family members in a collaborative, family-centered care model”. - Northwell Health received high marks for LGBTQ inclusion in the Human Rights Campaign Foundation’s 2017 Healthcare Equality Index. - One of the nation’s top 5 hospital systems for diversity and inclusion practices in 2017 by DiversityInc. - The Ethisphere Institute’s names Northwell Health in the top 10 of The World’s Most Ethical Companies for superior achievements in transparency, integrity, ethics and compliance. - 150 Northwell Health physicians were listed in the 20th edition of New York Magazine’s “New York’s Best Doctors” issue. - U.S. News and World’s Report’s “Best Graduate Schools” issue ranks the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell among the top medical schools for primary care. - Northwell Health ranks 55 nationally out of 100 organizations on Fortune’s annual Best Workplaces for Diversity and the only one in New York State. - Northwell was ranked as one of the top 10 companies for Veterans by Diversity Inc. - The Center for Learning and Innovation (CLI)received the Global Council of Corporate Universities silver trophy for “Best Corporate University.”

14 Northwell Health | Northern Westchester Hospital Community Service Plan Northern Westchester Hospital - Is one of the first five hospitals in the country to receive the prestigious recognition of Designated Planetree Patient-Centered Care Hospital with Distinction. NWH was also the first hospital in New York State to receive this designation. - Received Magnet® Recognition from the American Nurses Credentialing Center for excellence in nursing service and the overall quality of care provided to patients and the community. - Healthgrades has given NWH the Outstanding Patient Experience Award for three consecutive years. In addition to awarding NWH the 2017 Stroke Care Excellence Award. - Was recognized as part of The Joint Commission’s 2016 annual report “America’s Hospitals: Improving Quality and Safety,” for attaining and sustaining excellence in accountability measure performance for heart failure, pneumonia, surgical care, and perinatal care. - U.S. News & World Report once again lists Northern Westchester Hospital among the “Best Hospitals 2016- 17.” NWH has been also recognized by US News & World Report “Best Regional Hospitals” in Orthopedics, Heart Failure, Colon Cancer and COPD. -  Received an ‘A’ grade in patient safety for five consecutive years from the independent hospital watchdog The Leapfrog Group. - Received the American Heart Association and American Stroke Association, Get With The Guidelines® – Gold Plus AND Target: Stroke Honor Roll Elite. Northern Westchester Hospital has also been recognized as a recipient of the association’s Target: Stroke Honor Roll Elite by the American Stroke Association. - Northern Westchester Hospital’s Wound Care and Hyperbaric Medicine Program received the Center of Distinction Award by Healogics, Inc., the nation’s largest provider of advanced wound care services. - NWH is the only hospital in Westchester County to earn the CEO Cancer Gold Standard accreditation for establishing programs to reduce cancer risk in prevention, screening, Cancer Clinical Trials, Quality Treatment and Survivorship, and Health Education and Health Promotion. - NWH’s Cancer Treatment and Wellness Center is accredited by the American College of Surgeon’s Commission on Cancer as a comprehensive community cancer center and our breast cancer program is an accredited member of American College of Surgeon’s National Accreditation Program for Breast Centers. - The Women’s Imaging Center was recognized as a “Breast Imaging Center of Excellence” by The American College of Radiology (ACR) and is the first hospital in Westchester with this distinction. - Achieved national accreditation from the American Society for Metabolic and Bariatric Surgery and American College of Surgeons

Northwell Health | Northern Westchester Hospital Community Service Plan 15 Northern Westchester Hospital 2017 Community Service Plans 22379m This report was prepared by Community Health. For more information, please call (516) call please information, more 600-1494. For Health. Community by prepared was This report Regional Executive Director, Western Region Northern Westchester Hospital Westchester Northern Chairman, Board of Trustees Senior Vice President and Michael J. Dowling J. Michael President and CEO President and CEO Joseph Schulman Joseph Northwell Health Northwell Northwell Health Northwell Mark L. ClasterMark L. Joel Seligman Joel