Lenox Hill Hospital 2019 – 2021
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Community Service Plan and Implementation Plan Lenox Hill Hospital 2019 – 2021 Mission Statement for As a member of Northwell Health, Lenox Hill Hospital Lenox Hill Hospital (LHH) strives to improve the health and quality of life for the people and communities we serve by providing world-class service and patient-centered care. Who We Are Founded in 1857, Lenox Hill Hospital, a 632-bed acute care teaching hospital located on Manhattan’s Upper East Side, has a tradition of providing outstanding patient care and innovative medical and surgical treatment. The hospital serves the residents of its surrounding Manhattan communities and also attracts patients from the Greater New York area, throughout the nation, and abroad. An acute, tertiary care facility that has earned a national reputation for outstanding patient care and innovative medical and surgical treatments, LHH is well known for excellence in a variety of specialty services, including internal medicine, cardiovascular disease, orthopaedics, sports medicine, otolaryngology/head and neck surgery and maternal/child health. The hospital is also a recognized leader in public health education and community outreach. LHH is home to Manhattan’s only Tomo Therapy unit, an extremely accurate, highly focused radiation therapy. In 2017, LHH opened a new cardiovascular and thoracic surgery suite featuring the East Coast’s first advanced robotic system. Its centerpiece is a hybrid operating room which allows clinicians to perform complex cases that may require a combination of procedures from multiple specialists, all in a single room and all at the same time. LHH is a New York State designated Stroke Center, Level III Perinatal Center, and AIDS Center. It is also an AMBS designated Bariatric Surgery Center of Excellence. To further respond to the needs of the community, LHH offers the following outpatient programs: the Outpatient Infusion Center, Lenox Hill Primary Care Center, Manhattan Physicians Group, the Outpatient Center for Mental and Specialty Centers of Queens, Aortic Wellness Center, and Promise, the Center for Attention and Learning Disorders. Lenox Hill Greenwich Village (LHGV) is a state-of-the-art medical complex that seamlessly integrates health and wellness services with access to 24-hour emergency care and a full range of medical specialists. LHGV serves as a receiving facility for the New York City 911 Emergency Medical System and accepts all patients regardless of insurance status or ability to pay. On July 17th, 2014 LHGV opened Manhattan’s first freestanding Emergency Department. Since then, additional programs have been added to enhance the compliment of services. These programs include a comprehensive out-patient imaging center, an ambulatory surgery center, and a Medical Pavilion, physician exam space, with orthopaedic, neurology, physical medicine & rehabilitation and Urology doctors. Originally established in 1869, Manhattan Eye, Ear & Throat Hospital (MEETH) is internationally recognized for its accomplishments in ophthalmology, otolaryngology, orthopedics, plastic surgery, and many other services. A division of LHH, MEETH provides the highest quality and most advanced treatments available in its state-of-the-art ambulatory surgery department. MEETH provides numerous outpatient specialty visits for adults and children and serves as a training site for residents in ophthalmology, otolaryngology and plastic surgery. 2 Northwell Health | Lenox Hill Hospital Community Service Plan PRIORITY AREA: Promote Well-Being and Prevent Mental and Prevention Agenda for the Healthiest Substance Use Disorders State 1. FOCUS AREA: Promote Well Being — Strengthen opportunities to build well-being and resilience Lenox Hill Hospital, as part of Northwell Health, utilizes the US across the lifespan Surgeon General’s National Prevention Strategy (NPS) to guide its — Facilitate supportive environments that promote respect and community chronic disease prevention and wellness agenda. dignity for all ages Northwell Health incorporated the NPS in Lenox Hill’s NYSDOH Community Service Plan (CSP) to impact the health of its 2. FOCUS AREA: Prevent Mental and Substance Use Disorders surrounding communities. The strategic directions of the NPS — Prevent opioid and other substance misuse and deaths include: — Reduce Prevalence of major depressive disorders — Healthy and Safe Community Environments The NYSDOH Prevention Agenda Dashboard Improve Heath Status — Clinical and Community Preventative Services and Reduce Health Disparities objective that Northwell will be — Empowered People focusing on is age-adjusted preventable hospitalization rate per — Elimination of Health Disparities 10,000 - Aged 18+ years in addition to a focus on low income populations with health disparities. To improve the health of the community, Northwell Health as a result of the Community Health Needs Assessment (CHNA) process The Community Service Plan focuses on the following areas: and approved by the Committee on Community Health of the — Increasing screening rates for cardiovascular diseases; diabetes; Northwell Health Board of Trustees, has selected the following and breast; and lung cancers especially among populations NYSDOH Priority Agenda Priority Areas, focus areas and goals for experiencing health disparities the service of the health system: — Increasing access to high quality chronic disease preventive care and management in both clinical and community settings PRIORITY AREA: Prevent Chronic Disease — Reducing obesity in children and adults — Reducing illness, disability, and death related to tobacco use and 1. FOCUS AREA: Healthy Eating and Food Security secondhand smoke exposure — Increase access to healthy affordable foods and beverages — Promoting mental health and preventing substance abuse — Increase skills and knowledge to support healthy food and related to tobacco use and secondhand smoke exposure beverage choices — Promoting mental health and preventing substance abuse — Increase food security Examples of interventions that support these areas are: 2. FOCUS AREA: Physical Activity — Robust chronic disease and cancer screening programs — Promote school, childcare and worksite environments that — Implementation of culturally relevant evidence-based chronic support physical activity for people of all ages and abilities disease self-management education — Creation of community environments that promote and support 3. FOCUS AREA: Tobacco Prevention healthy food and beverage choices and physical activity — Prevent initiation of tobacco use, including combustible tobacco — Elimination of exposure to secondhand smoke and prevention of and electronic vaping products (electronic cigarettes and similar the initiation of tobacco use by youth, especially among low devices) by youth and young adults socioeconomic status (SES) populations and the promotion of — Promote tobacco use cessation, especially among populations tobacco cessation, especially among low SES populations and disproportionately affected by tobacco use including low those with poor mental health socioeconomic status SES, frequent mental distress/substance — Strengthened infrastructure to promote mental, emotional and use disorder; LGBTQIA+; and disability behavioral well- being 4. FOCUS AREA: Preventative Care and Management — Increase cancer screening rates for breast, cervical and colorectal cancer — Increase early detection of cardiovascular disease, diabetes, prediabetes and obesity — Promote the use of evidence-based care to manage chronic diseases — Improve self-management skills for individuals with chronic diseases 3 Northwell Health | Lenox Hill Hospital Community Service Plan Lenox Hill Hospital, through community partnerships and coalition Community Benefit Programs building, has significantly expanded the reach and impact of Community-based programs addressing both health and social community health improvement services that address the NYSDOH needs at Lenox Hill are the key components of its Community Prevention Agenda Priorities. Lenox Hill Hospital, also, as part of Service Plan. Social determinants of health encompass a range of Northwell Health, provides a broad array of community benefit personal, social, economic, and environmental factors that programs, such as: influence up to 75% of health outcomes. They reach beyond the A. Access to Healthcare Services and Caring for the Medically boundaries of traditional health care to include sectors such as Underserved education, housing, food, employment and environment. The B. Health Professions Education following program descriptions demonstrate the depth and breadth C. Community Health and Wellness of the hospital’s CSP Implementation Plan activities that impact the D. Community Medical Support Services and Programs health and well-being of the communities we serve. E. Support Groups 4 Northwell Health | Lenox Hill Hospital Community Service Plan A. Access to Healthcare Services and Caring for the Medically Underserved Financial Assistance Program (FAP) Northwell Health is a regional leader in providing financial relief to families who do not have access to the financial resources to pay for medical care. The FAP program was implemented in 2004 through the creation of a standard policy as the result of the combined efforts of the Finance Department, Community Health and the Center for Equity of Care. Developed through a collaboration of senior leadership, community members and key staff, the policy provides a uniformly administered system of reduced fees for uninsured