Transport for London Getting around London Your Large Print guide to accessibility October 2011 Key to symbols Access without escalators or steps Toilets in stations, suitable for wheelchair users Access via lift(s) Toilets in stations Access via ramp (please be aware that some ramps are steep) Interchange with London Underground More than 15 steps Interchange with London Overground Platform to Tube train Interchange with DLR step height: A = level to 100mm Bus station at this location B = 100mm to 200mm Interchange with National Rail trains Taxi rank Interchange with Riverboat services The key to symbols above explains the symbols that we have used to convey accessibility information for DLR stations and Riverboat piers on the Thames. The accessibility information itself is given within the sections of this guide devoted to the DLR and River Services. Contents Introduction page 1 Riverboats page 48 Safety and Security page 3 Docklands Light Railway page 57 Buses page 5 London Overground page 68 Tube page 11 Information for disabled drivers, including exemption from the Assisted Public Transport page 20 Congestion Charge page 72 Taxis and private hire page 26 Guides for people with Journey Planner page 30 learning difficulties page 74 Interactive Journey Map page 32 Freedom Pass page 34 Coaches page 41 Tramlink page 44 Introduction London is fast becoming one of the most accessible cities in the world, and we hope that this guide helps you to make the most of the transport options available to you, including assisted public transport. The guide explains how to use each mode of public transport, one by one. For buses and London Underground we have provided you with the necessary information you will need to plan and make your journey, depending on your specific requirements, including the range of products available for different access needs. For the Docklands Light Railway, we have provided alphabetical lists of all stations, complete with concise information on accessibility, changing between other means of transport and station facilities. For riverboat services, we have provided a list of all operational piers on the River Thames in London that are served by riverboats, complete with information on accessibility, changing between other means of transport, and pier facilities. The guide includes information on Freedom Pass, a scheme that allows free travel around London for people over 60 and eligible disabled people. Also included are full explanations of Journey Planner and the Interactive Journey Map. These two facilities on the Transport for London website allow you to plan journeys and check station information with your own access requirements in mind. 1 We have included links to the following maps for ease of reference: • Freedom Pass network • Tramlink map • River map • Tube map, including Docklands Light Railway and London Overground • Victoria Coach Station plan All of these maps are correct as of August 2011. You can also request the most up-to-date edition of all maps produced by TfL via our 24 hour travel information helpline: 0843 222 1234*. * You pay no more than 5p per minute if calling from a BT landline. There may be a connection charge. Charges from mobiles or other landline providers may vary. 2 Safety and Security Transport for London (TfL) is committed to working with the police to make London’s transport system even safer. Our aim is to make the system safe and secure for all travellers and the most recent results show that crime is at its lowest level for over six years, is continuing to fall and passengers are feeling safer. The safety and security of passengers is a priority for TfL and we are working to make you safer in a number of ways: • Over 2,500 TfL funded officers from the Metropolitan Police Service (MPS), British Transport Police (BTP) and City of London Police to patrol the bus, Tube, Tram, Docklands Light Railway (DLR) and London Overground networks • Specialist transport police units to focus on issues such as illegal cabs, criminal damage, theft, robbery and staff assaults • Almost 600 Revenue Inspectors to patrol the Tube and bus networks to reduce fare evasion and tackle anti-social behavior • Thousands of front line staff to provide customer service and reassurance to passengers 24/7 • CCTV cameras to cover all of London’s buses, as well as bus, Tube, DLR and London Overground stations. All buses are fitted with CCTV cameras and over 13,000 CCTV cameras are in place across London Underground stations, covering ticket hall areas, walkways, platforms and trains with more being fitted as part of our investment and refurbishment programmes. • An alcohol ban on all TfL services to make travelling a more pleasant experience 3 • Passenger alarms on Tubes and trains and Help points at many Tube, bus and Overground stations which you can use to communicate with station staff or the Police, and most have induction loops for customers who use hearing aids. On the Tube, every carriage is fitted with passenger emergency alarms. These when used will let the driver know assistance is needed. If any part of the train is in a station when you activate it, the train will stop; otherwise it will continue until it reaches the next station to make sure that you can be given the help you need. • Joint transport and police control centres operating 24 hours a day, seven days a week, connecting transport staff to the police in case of an emergency • Infrastructure design and new technologies to design out crime There are local transport policing teams working across the entire transport network working to reduce crime and anti-social behavior and make people feel safer and more secure when travelling in London. The MPS Safer Transport Command focuses on the bus, major road networks and cab enforcement in London. Every London borough has a dedicated MPS Safer Transport Team working to make the transport system safer. The BTP is responsible for policing the rail network, including the Tube, DLR, tram and London Overground, and have Neighbourhood Policing Teams to deal with local concerns. These local neighbourhood teams provide a visible and familiar presence on the network. They listen and talk to local communities and TfL staff to identify concerns and find ways to make the network safer. They take effective and appropriate action to find long-term solutions and are always accountable for their actions. Find out more about your local transport policing teams. 4 London Buses Buses Buses are a highly accessible way to travel around London. All of London’s 8,000 buses on normal routes are now low-floor, wheelchair accessible vehicles. The ramps on all buses must be in full working order at all times. Any bus with a defective ramp is taken out of service, so you are assured of full accessibility at all times. London’s buses are now fitted with iBus, the on-board “next stop” announcements. The system means passengers know exactly where their bus is and what the next stop and final destination will be. Wheelchair users are entitled to free travel on buses, as are Freedom Pass holders (see pages 34 to 40 for full details). Children and young people under the age of 18 in full-time education are also entitled to free travel on buses. Journeys by bus and/or other forms of transport can be planned on-line using Journey Planner on the TfL website (see pages 30 to 31 for full information). Journey Planner enables you to plan journeys that do not involve the use of stairs, lifts or escalators. If you do not have access to the internet, up-to-date information about bus routes, timetables and fares is available by calling the 24 hour travel information helpline 0843 222 1234*. * You pay no more than 5p per minute if calling from a BT landline. There may be a connection charge. Charges from mobiles or other landline providers may vary. 5 EDGWARE FINCHLEY KILBURN HACKNEY WEMBLEY ST JOHN’S London Buses WOOD Bus spider maps If you have access to the internet, you can view bus ‘spider’ maps on the Transport for London website. CAMDEN These diagrammatic maps illustrate the full range of bus routesTOW thatN serve areas throughout London. Crescent H A U R Marylebone Pentonville Road E A W T Penton Rise LL O S O Hampstead Road O P Regent’s Park D Dorset A Pentonville Road L P Hampstead Road Silverdale Square TfL Lost LA C King’s Cross Road MELCOMB Property E Robert Street B E MELCOMBE ST. A C GLOUCESTER Office ALCOM Marylebone V ENTRA PL. E LA Baker Road Great Portland N S M King’s Cross GREAT 19 EUSUSTONON U T S BAK Street . Harley Street Street E T. L B S B Madame 18 N E W D Tussaud’s ER STREET MARYLEBONE ROAD E Westminster ‘The N Western P Council Z C E F Globe’ Warren Euston Square Euston Euston Road H ORD ST. House Eye IL Regent’s Street British Library Hospital T ERN ST. PLACE BICKENHALL Park for St Pancras STREET University of International Q F Westminster YORK STREET G CRAWFORD STREET PADDIN GTON STREET MONTAGU PLACE DORSET STREET N R New Cavendish PADDINGTON TO GU H S A T Street UARE ALDALDGATE Q YAN SQUARE BLANDFORD STREET S R MON B J GEORGE STREET GEORGE STREET K Wigmore Street Oxford Circus Roya Orchard Street Regent Street 189 113 30 Orchard Street Selfridges Regent Street Conduit Street/Hamleys Toy Store Bayswater Road Bayswater Road Marble Arch Hyde Park Street Marble Arch OXFORDORD Piccadilly Circus Park Lane Dorchester Hotel STREETSTREET Haymarket Park Lane L d Hilt H t l 6 HAMMERSMITH BRIXTON PUTNEY London Buses Using buses All buses are low-floor vehicles (excluding Heritage buses covering parts of routes 9 and 15), which means that the doorways are close to pavement level when the bus stops and the doors open.