2019/20 Festive Guide to Your Health Services
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2019/20 Festive guide to your health services NHS Greater Glasgow and Clyde, getting you to the over the festive period WHEN YOU’RE ILL, KNOW WHO TO TURN TO (ALL YEAR ROUND) Let us get you to the right care, right place, right time. Self Care & NHS inform GP Mental health Dentist For a speedy recovery, self care is the Contact your GP surgery as normal For mental health problems Visit your General Dental Practicioner best option when you have a minor for any illness which requires the contact your GP who can refer for regular check ups, planned illness or injury. services of your GP Practice. If your people to Community Mental routine treatment and emergency A well stocked medicine cabinet condition really can’t wait until your Health Services in local areas. Crisis care. If you have not registered with means you’ll receive the right surgery re-opens, contact services are available for patients who a dentist, please do so as soon as treatment immediately. NHS 24 on 111. are already known to Community possible. Mental Health Services and can be Visit NHS inform for advice when NHS 24 Advice and information is available by contacted on the telephone numbers calling the Dental Advice Helpline you’re feeling unwell: on page 18 of this booklet. www.nhsinform.scot For immediate advice when your on 0141 201 4209. GP surgery or Dental Practice is The out-of-hours Community If your dental condition cannot wait Pharmacist closed and you’re too ill to wait until Psychiatric Nurse service can be until your Dental Practice re-opens, it re-opens call NHS 24. A health accessed directly, Monday - Friday, contact the dental out-of-hours Speak to your pharmacist for advice professional will talk to you about 8pm - 9am and Saturdays & Sundays on common ailments including service by calling your symptoms and arrange for and Public Holidays 4:30pm - 9am NHS 24 on 111. coughs, colds, sore throats and you to see a healthcare clinician, if on 0845 650 1730 or through stomach upsets etc. There is no need appropriate. Call NHS 24 on 111. NHS 24 on 111. Minor Injuries Unit (MIU) to make an appointment. Pharmacists can also help with medication that has Optometrist Breathing Space is a confidential For urgent care of minor previously been prescribed by your GP phoneline for anyone in Scotland injuries such as cuts (including ones and other prescribers. If you have a problem with your eyes feeling low, anxious or depressed. that need stitches), bites, suspected visit your local optometrist. All high Call free on 0800 83 85 87 Pharmacy First is an NHSScotland broken bones, sprains, minor burns street opticians have an optometrist and scalds, minor eye problems service available from all community Addictions who provides NHS services. If your (including scratches and minor pharmacies in NHSGGC providing optician is closed and you can’t wait For alcohol and drug addiction infections) go to: New Stobhill prompt access to effective treatments until it reopens call NHS 24 on 111. for a number of conditions. problems either self refer direct to Hospital, New Victoria Hospital or If you have an eye problem, local specialist teams or contact your The Vale of Leven Hospital. Further information on pharmacy (minor eye infections, scratches or GP. Crisis services are also available services can be found on pages 7 to something stuck in your eye) you at the Glasgow Drug Crisis Centre. Emergency Department 8. Please go to page 24 for details of should attend your nearest MIU. If There are also various voluntary For accidents or serious pharmacies open on public holidays you have sustained any other injury organisations operating in local areas over the Festive Season. emergencies such as strokes, heart that requires immediate emergency to offer support for those who are attacks, serious head injuries and treatment go to your nearest having problems with alcohol or drug wounds requiring stitches, go to the Emergency Department. misuse. For further information, go to nearest Emergency Department or Children under one should attend page 21. call 999. the Royal Hospital for Children at the Queen Elizabeth University Hospital campus. 2 3 CONTENTS INTRODUCTION Your NHS is available all year round to care for you. While your GP Self care ............................................................................................... 6 practice and some NHS services will close on 25th and 26th of Pharmacists .......................................................................................... 7 December and again on 1st and 2nd of January, the NHS continues to provide urgent care for those who need it throughout this period. General Practitioner Services (GPs) ....................................................... 9 This booklet explains how and when to access these services and others over Minor and Major Emergencies/999..................................................... 10 the festive period. Sexual Health Services ........................................................................ 14 Please note that details of pharmacy opening hours are correct at the time of publication. You can confirm these details via the NHS Greater Glasgow and Eye Emergencies ................................................................................ 15 Clyde website or by calling the individual outlet, numbers are included with Dentists ............................................................................................. 16 outlet details in this booklet. www.nhsggc.org.uk/knowwhototurnto Mental Health Services ...................................................................... 18 Emergency Social Work Service ..........................................................20 Public holidays Addiction Services .............................................................................. 21 Ill health is unwelcome at any time of year but particularly during holidays. We know it’s easy for health to drop off your to-do list when you’re really busy, so Pharmacy Opening Hours ................................................................. 24 we’ve put together this short guide to help you stay well. But if you do feel unwell, check your symptoms and find out what to do next at www.nhsinform.scot/self-help-guides Please go to page 24 for detailed information on the pharmacy opening hours over the festive period Know your GP practice and pharmacy details On public holidays, your GP practice and pharmacy opening hours are likely to be different from normal. It’s important to know this information so you can you order and collect any repeat prescriptions you may need in plenty of time. 4 5 SELF CARE PHARMACISTS Prescriptions If you are on routine/repeat medication, you should ensure that you have sufficient supplies well in advance of the festive period. Check your medicine cabinet If you forget to obtain a prescription for a repeat medication and run out of Make sure you have some over-the-counter (OTC) remedies for important medicines, you may be able to get help from your pharmacy. Under common seasonal illnesses in your medicine cabinet. the Urgent Supply arrangements, pharmacists may be able to issue you with Things to have in your medicine cabinet include: a further cycle of a previously repeated medicine without having to get a prescription from your GP. If you receive stoma products from your pharmacy P Paracetamol and ibuprofen for pain relief (check the label or or other supplier and/or receive supplies such as continence products and speak to your pharmacist to check it’s suitable for you) welfare food from community services, you should ensure you have sufficient P Anti-histamines to help allergies supplies as you may encounter difficulties in obtaining these over the festive P Anti-diarrhoeals and oral rehydration sachets for diarrhoea period. P Indigestion remedies such as an antacid P Mild laxative for constipation Minor Ailments P A first aid kit Pharmacists routinely provide advice and supply over the counter remedies P Medicines specifically for children (your pharmacist can for a wide range of ailments. In addition, the NHS Minor Ailment Service is advise on the most suitable ones to keep in the house). available from all community pharmacies in Scotland. Remember that medicines go out of date, so don’t overstock You qualify for this service if you are registered with a GP surgery in your medicine cabinet. Always follow the advice on the pack, Scotland, don’t live in a nursing or residential care home and were previously and if your symptoms continue (or are severe) get further advice. exempt from prescription charges under age, illness or income grounds. Once registered, you can have a consultation with a pharmacist without an appointment. Your pharmacist will offer you advice and may supply an Health information appropriate medicine to treat your symptoms free of charge. If you’re looking for general health information then Pharmacy First you’ll find what you are looking for by visiting: www.nhsinform.scot Pharmacy First is designed to utilise the accessibility and expertise of pharmacists to treat certain conditions where the patient’s ability to access prompt treatment aids recovery. Pharmacy First is available from all community pharmacies in NHSGGC and provides access to treatments for uncomplicated urinary tract infections in women aged 16 - 65 years and impetigo for those over two years of age. Patients must be registered with a GP Practice in Scotland and would normally be expected to attend the pharmacy to allow the pharmacist to assess the symptoms