2018 Transit Service Performance Review
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Customer Service Performance September 2020 West Coast Express
Customer Service Performance September 2020 West Coast Express © Synovate Table Of Contents Highlights and Recommendations 3 Project Objectives 8 Methodology 9 Detailed Findings 12 WCE Performance 13 Trends in Transit Usage Among WCE Riders 22 Trends in WCE Usage 29 Customer Profiles 36 APPENDICES Appendix A – Survey Instrument 2 Highlights and Recommendations The revised West Coast Express Customer Service Performance Survey was launched in March 2003. The survey was redesigned to focus solely on the aspects of service that are most positively correlated with system performance ratings from customers. In addition, the redesigned survey implements the Transportation Research Board’s Impact Score Method to identify and prioritize those service attributes that are most negatively impacting the largest number of customers. This will assist in the prioritization of service improvements. 3 Highlights and Recommendations • Many of the significant shifts in top ratings for WCE service aspects may be attributable to riders’ changing perceptions and expectations as a result of the ongoing COVID-19 virus. As of March 11th, the World Health Organization declared COVID-19 a global pandemic, and by March 16th the BC provincial government recommended stay- at-home directives and physical distancing precautions, which has greatly impacted the daily lives of transit riders. While restrictions have eased in recent months as the provincial government has moved BC into Phase 3 of its Restart Plan (which allows for safe travel and re-opening of businesses such as restaurants/bars), concern around the COVID-19 virus is highly relevant for the general public. As a result, the proportion of Captive WCE Riders has increased directionally (36%, up from 29% last period), which may have an impact on the results throughout the report. -
Skytrain Upgrade Project
BACKGROUNDER SKYTRAIN UPGRADE PROJECT Upgrades to the existing SkyTrain network are necessary to meet current and future demand, and are a pre-condition for new rapid transit projects WHAT IS THE SKYTRAIN UPGRADE PROJECT? The 2014 Vision for Metro Vancouver Transit and Transportation included analysis and recommendations on the type of investments needed to keep the existing SkyTrain system modern and up to the task of meeting growing demand over the next 30 years. The upgrade project includes: 100 new Mark III SkyTrain cars (28 already funded in Phase One Plan; 72 cars remaining); New storage and maintenance facilities for the new cars Control and power system upgrades to ensure new cars can be operated Station upgrades to improve passenger amenities and access WHY IS THIS UPGRADE PROJECT NEEDED NOW? Current and future ridership will strain the existing system The Expo Line officially launched in 1986 and the Millennium Line opened in 2002. Since then the population and level of employment in the region has grown, and the current capacity of the system is insufficient to meet the demands during period periods. This is resulting in passengers being passed up and crowding on platforms at the busiest stations during peak periods. The recent opening of the Evergreen Extension has resulted in higher ridership and crowding on the system more quickly than anticipated. This is expected to worsen with more people coming to the region, more development near stations, and planned bus expansion in the 10-Year Vision connecting to the SkyTrain system. Previous improvements and investments in the Phase One Plan only meets today’s needs TransLink procured 28 Mark III SkyTrain cars to meet the ridership demand from the Evergreen Extension, and the Phase One Plan of the 10-Year Vision includes 28 additional Mark III cars. -
SUNWOOD SQUARE Coquitlam, BC
SUNWOOD SQUARE Coquitlam, BC BentallGreenOak (Canada) Limited Partnership, Brokerage bentallgreenoak.com SUNWOOD SQUARE Coquitlam, BC LOCATION: 3025 Lougheed Highway, Coquitlam, BC MAJOR INTERSECTION: Lougheed Highway & Westwood Street TYPE: Open Community Centre (grocery anchored) RENOVATION: 2009 TOTAL GLA: 198,965 square feet MAJOR TENANTS: Shoppers Drug Mart 20,767 square feet Jysk 17,053 square feet ANCILLARY: 76,643 square feet (36 stores) DEMOGRAPHICS (2022 PROJECTIONS): MARKET SUMMARY: 1 km 3 km 5 km Sunwood Square is the dominant open community centre in the Coquitlam Town Centre trade area. Bisected Total Population 13,046 103,499 190,884 by two civic thoroughfares in addition to its proximity to the Lougheed Highway and Westwood Street arteries, Total Households 5,547 40,079 68,744 Sunwood Square offers superior access and parking availability in this affluent, established, yet still growing, Average trade area. Sunwood Square was extensively renovated in 2009. Household Income $83,443 $107,494 $124,993 Translink’s completion of the Millennium Line Evergreen Extension, which opened at the end of 2016, brought an increase in demand on the residential front. The Evergreen Extension connects Coquitlam City Centre through Port Moody to Lougheed Town Centre and onwards to Vancouver. In addition a significant number of residential condominium towers have been built within the vicinity with several others currently in the planning stages or under construction. Sunwood Square is well positioned at the heart of the growth within Coquitlam Town Centre. SUNWOOD SQUARE Coquitlam, BC UNIT TENANT SQ FT UNIT TENANT SQ FT 100 76,900 460 Sunwood Veterinary 220 Bloomin’ Buds Florist 613 Clinic 1,146 230 Dr. -
Northwest Transit Exchange 2017
Northwest UBC Transit Robson Square 800 Robson St. Exchange Vancouver, BC 2017 V6Z 3B7 Come join us for the 2017 Northwest Transit Exchange! The Northwest Transit Exchange is an annual event for transportation network and service planners throughout the West Coast of the US and Canada to come and share their expertise and learn about key and exciting initiatives from other agencies in our region. This year’s event will be hosted by TransLink, Metro Vancouver’s regional transportation agency. The Northwest Transit Exchange will take place over two full-days: Dates: Thursday, October 12th – Friday, October 13th 2017 Registration cost: Free! Travel, Meals, and Accommodations: Individual responsibility, coffee and refreshments provided Location: UBC – Robson Square 800 Robson Street Vancouver, BC V6Z 3B7 Below you’ll see some of the topics we’ll be discussing at this year’s Exchange. We have some speakers already lined up, but we’re also looking for people/agencies to share their expertise in some of the open sessions without presenters. Additionally, if there’s a topic you’re interested in presenting on that already has a speaker listed, please don’t hesitate to contact us anyhow! We’re open to having multiple presenters at each session. Also, if you have a topic/session that you would like to present please contact us and we will be happy to discuss further. The sessions are usually conversational, with a short presentation and then a larger group discussion. It’s a great opportunity to share what your agency is up to for further regional transportation success stories. -
For Transit Information, Including Real-Time Next Bus, Please Call 604.953.3333 Or Visit Translink.Ca
Metro Vancouver Transit Map Effective Until Dec. 19, 2016 259 to Lions Bay Ferries to Vancouver Island, C12 to Brunswick Beach Bowen Island and Sunshine Coast Downtown Vancouver Transit Services £ m C Grouse Mountain Skyride minute walk SkyTrain Horseshoe Bay COAL HARBOUR C West End Coal Harbour C WEST Community Community High frequency rail service. Canada Line Centre Centre Waterfront END Early morning to late Vancouver Convention evening. £ Centre C Canada Expo Line Burrard Tourism Place Vancouver Millennium Line C Capilano Salmon Millennium Line Hatchery C Evergreen Extension Caulfeild ROBSON C SFU Harbour Evelyne Capilano Buses Vancouver Centre Suspension GASTOWN Saller City Centre BCIT Centre Bridge Vancouver £ Lynn Canyon Frequent bus service, with SFU Ecology Centre Art Gallery B-Line Woodward's limited stops. UBC Robson Sq £ VFS £ C Regular Bus Service Library Municipal St Paul's Vancouver Carnegie Service at least once an hour Law Edgemont Hall Community Centre CHINATOWN Lynn Hospital Courts during the daytime (or College Village Westview Valley Queen -
Phase Two of the 10-Year Vision 2018 – 2027 INVESTMENT PLAN
Phase Two of the 10-Year Vision 2018 – 2027 INVESTMENT PLAN APPROVED JUNE 28, 2018 tenyearvision.translink.ca TRANSLINK MAYORS’ COUNCIL BOARD OF DIRECTORS ON REGIONAL TRANSPORTATION Lorraine Cunningham, Chair Derek Corrigan, Chair Lois Jackson Mayor, City of Burnaby Mayor, City of Delta Larry Beasley Richard Walton, Vice-chair Greg Moore Jim Chu Mayor, District of North Vancouver Mayor, City of Port Coquitlam Sarah Clark Wayne Baldwin John McEwen Derek Corrigan Mayor, City of White Rock Mayor, Village of Anmore Mayor, City of Burnaby John Becker Darrell Mussatto Murray Dinwoodie Mayor, City of Pitt Meadows Mayor, City of North Vancouver Anne Giardini Malcom Brodie Nicole Read Mayor, City of Richmond Mayor, District of Maple Ridge Tony Gugliotta Karl Buhr Gregor Robertson Karen Horcher Mayor, Village of Lions Bay Mayor, City of Vancouver Marcella Szel Mike Clay Ted Schaffer Mayor, City of Port Moody Mayor, City of Langley Richard Walton Mayor, District of Jonathan Coté Murray Skeels North Vancouver Mayor, City of New Westminster Mayor, Bowen Island Municipality Ralph Drew Michael Smith Mayor, Village of Belcarra Mayor, District of West Vancouver Jack Froese Richard Stewart Mayor, Township of Langley Mayor, City of Coquitlam Maria Harris Bryce Williams Director, Electoral Area ‘A’ Chief, Tsawwassen First Nation Linda Hepner Mayor, City of Surrey For the purpose of the South Coast British Columbia Transportation Authority Act, this document constitutes the investment plan prepared in 2017 and 2018 for the 2018-27 period. This document will serve as TransLink’s strategic and financial plan beginning July 1, 2018, until a replacement investment plan is approved. -
2018 Transit Service Guidelines
2018 TRANSIT SERVICE GUIDELINES DRAFT: June 6, 2018 TABLE OF CONTENTS 1 INTRODUCTION 2 3 REFERENCE INFORMATION 48 1.1 What are the Transit Service Guidelines? 3 3.1 Vehicle Capacity Reference Table 49 1.2 Using the Transit Service Guidelines 5 3.2 Service Productivity Reference Tables 50 1.3 Understanding Service Types 7 2 TRANSIT SERVICE GUIDELINES 10 APPENDIX 54 2.1 Overview 11 A Glossary 55 2.2 Layout and Organization 12 B References 59 DI Demand-oriented Service 14 C Acknowledgements 60 D.1 Transit-supportive Land Use and Demand 16 U Useful Service 20 U.1 Passenger Load 21 U.2 Stop Spacing 24 U.3 Service Frequency 26 U.4 Span of Service 28 U.5 Punctuality and Regularity 30 U.6 Route Design 34 PE Productive and Efficient Service 38 PE.1 Boardings per Revenue Hour 40 PE.2 Capacity Utilization 42 PE.3 Passenger Turnover 44 PE.4 Cost per Boarded Passenger 46 2 TransLink Transit Service Guidelines 1 Introduction 1. Introduction 1.1 What are the Transit Service Guidelines? 1.2 Using the Transit Service Guidelines 1.3 Understanding Service Types TransLink is the transportation authority for the Vancouver metropolitan area. It has responsibility for planning, managing, and delivering an integrated regional transit network—including rapid transit, commuter rail, and bus services—to provide access and mobility for people across the region. In consultation with stakeholders and customers, TransLink determines where demand is greatest, what types of service are most appropriate, and how resources are prioritized. The Transit Service Guidelines provide a framework for achieving these objectives and delivering a transit network useful to the greatest number of people. -
Planning for RAV: Achieving Public Objectives in the Context of a PPP Project
Planning for RAV: Achieving Public Objectives in the Context of a PPP Project Lon LaClaire, Transportation Engineer Anita Molaro, Development Planner CITY OF VANCOUVER CITY OF VANCOUVER Presentation Outline Vancouver and the Region The RAV Line Vancouver Stations Waterfront Station Robson Station Broadway Station Marine Drive Portal CITY OF VANCOUVER City of Vancouver Population of Vancouver:CITY OF VANCOUVER 550, 000 Constrained Region Population of Greater Vancouver Regional CITYDistrict: OF VANCOUVER 2.4 million Context: Greater Vancouver CITY OF VANCOUVER Dense Metropolitan Core CITY OF VANCOUVER Vancouver Transit Strategy Transit systems layers: local, city-wide, and regional CITY OF VANCOUVER Vancouver transit strategy The RAV Line CITY OF VANCOUVER Context - Regional RAV is one of three rapid transit lines that are cornerstones of Regional Land use and transportation plans – LRSP, Transport 2021. CITY OF VANCOUVER Regional Transit Network SeaBus Skytrain West Coast Express commuter rail RAV CITY OF VANCOUVER Context – Vancouver City of Vancouver land use and transportation plans support the regional plans: CityPlan Central Area Plan Transportation Plan Downtown Transportation Plan CITY OF VANCOUVER Rail Transit Is Needed Buses alone will not attract sufficient ridership to achieve the City’s transportation targets and land use goals Buses alone can not carry the number of transit trips needed to achieve the targets Rail is more compatible with the City’s livability goals CITY OF VANCOUVER 19991999 TransitTransit -
Transit Power Rail for Third Rail and APM Systems Conductix-Wampfler Transit Power Rail Conductix-Wampfler Transit Power Rail
www.conductix.us www.conductixtransit.com Transit Power Rail For Third Rail and APM Systems Conductix-Wampfler Transit Power Rail Conductix-Wampfler Transit Power Rail 3rd & 4th Rail • APM & PRT • Stinger Systems • Monorail 2 3 Conductix-Wampfler Transit Power Rail Conductix-Wampfler Transit Power Rail For over six decades, Conductix-Wampfler has built a worldwide reputation as a proven supplier of transit electrification products. We are your partner of choice when you need to power mass transit, people mover, monorail, and advanced light rail systems. Our mission is to design and build cost effective, energy efficient products, and to provide dedicated engineering expertise and support services that meet or exceed your expectations. We consistently meet your project needs in a variety of operating scenarios. Every component design is verified to meet the requirements of the application in our fully staffed test facility and through years of field experience. We set the standard for long term reliability and performance. Conductix-Wampfler has the engineering know-how, practical experience, and testing capabilities to be a partner in your success! You can choose from a wide variety of proven aluminum stainless conductor rail designs for mass transit systems. If you need a special rail design to meet unique and exacting criteria, Conductix-Wampfler can supply it! ISO9001:2008 Certified • Downtown People Movers • Automated Guideway Monorails • Light Rapid Transit • Amusement Park Scenic Rides • Automated People Movers • Maintenance Stinger -
Metro Vancouver Transit Map
Metro Vancouver Transit Map Ferries to 2591 to Lions Bay / C12 to Brunswick Beach Vancouver Island, 2 3 4 5 6 7 8 9 Bowen Island and Sunshine Coast C Grouse Mountain Skyride C Horseshoe Bay NightNightBus Buses Legend C Frequent Transit Network Other Transit Services C Compass Vending Machine The Frequent Transit Network (FTN) is a network of stops For schedule information about other transit services, and stations that have transit service every 15 minutes please visit translink.ca, consult a printed timetable, or N or better, during at least all of the following times: call Customer Information at 604-953-3333. C Capilano Salmon Hatchery – Monday to Friday: 6:00–21:00 C – Saturdays: 7:00–21:00 Caulfeild N Regular Bus 1 – Sundays and holidays: 8:00–21:00 a C Available at Capilano N Suspension N Service at least once an hour during the daytime, all week, N Additional service may also be provided outside of these Bridge N N N all year. Additional service may be provided early mornings Lynn Canyon times. For schedule information, please visit translink.ca, Ecology Centre UBC N and evenings. consult a printed timetable, or call Customer Information N N N N at 604-953-3333. N C Library N Municipal Hall 1 Edgemont Lynn Limited Service Bus Valley Village Westview N N N N Canada Line Municipal Shopping Shopping N Centennial Point Atkinson Hall Centre Deep Cove / Limited service bus routes operate only part of the day, week, Park Royal Centre Theatre Cultural Centre N High frequency rail service. -
For Sublease Station Tower
Buntzen Lake Capilano Lake West Vancouver r m D r d h R A g u no n o r a a r l i i o D p d b s a North mar Rd n th n Ave e I u e C ra 99 Upper So v B te Edgemont Blvd S Queens Ave Le Vancouver ve ls Delbrook BC RAIL Mathers Ave d Pitt Lake Highway R E 29th St ur Inglewood Ave o 21st St 11th St 11th m y Fulton Ave 1 Hyannis Dr e S e v Lynn Valley Rd t 15th St A E Riverside Dr M Taylor Wy Taylor l Ma l rin e e F Rd Dr y Mountain Hwy Larson Rd a B 15th St ll e ge Lonsdale Ave d Ave Chestereld d w Harrison Lake i W 13th St Ave St Georges R d r t e B e B Berkley Rd Berkley Welch St Mountain Hwy o e W W 3rd St E Sunnyside Rd Sunnyside E Grand Blvd E Grand t o Mt Seymou r a K l Pkwy Harbourside Dr e l E i G s ith Harbourside Pl p L s l Rd East Rd n an o a E 3rd St i de Rd Cove Deep L Brooksbank Ave ollarton Rd D Dollarton Hwy Main St d E Esplanade Ir l o OW Riverside Dr Port Moody 99 n Rd W il r o p r Burrard Inlet k A e r s Dr a M Panoram e m H o Ioco Rd e r r i it a B a a l r n g CONTACT US B et C.P.R. -
Overhaul Resource Planning for Rolling Stock Using MIP Models
Article Overhaul Resource Planning for Rolling Stock using MIP Models RinradaJiravanstita and WipaweeTharmmaphornphilasb,* Department of Industrial Engineering, Faculty of Engineering, Chulalongkorn University, Bangkok 10330, Thailand E-mail: [email protected], [email protected] (Corresponding author) Abstract. In term of maintenance, parts must be maintained to satisfy operating conditions. Although, maintenance is costly and unprofitable, it is indispensable. Thus, reducing maintenance costs without reducing maintenance is one of the critical issues. Since maintenance costs mainly come from resources, they should be properly managed to minimize the cost. Hence, the goal of this paper is to find the optimal number of resources for required maintenance activities. Two mixed-integer programming models are developed. The first model is used for a long-term plan to find a proper number of resources while the second one generates a maintenance schedule for a shorter time frame to verify feasibility of the plan. Keywords: Rolling-stock, overhaul maintenance, scheduling, MIP. ENGINEERING JOURNAL Volume 21 Issue 5 Received 4 December 2016 Accepted 13 March 2017 Published 29 September 2017 Online at http://www.engj.org/ DOI:10.4186/ej.2017.21.5.145 DOI:10.4186/ej.2017.21.5.145 1. Introduction One of the main public transportations is a rail system due to its ability to transport a large amount of entity, people and goods. For metropolitan zone, Mass Rapid Transport is widely implemented due to its speed, reliability and convenience. For instance, Bangkok has 4 major HRT (Heavy-Rail-Transit) with other 8 extended lines in the future [1-2] and Vancouver has 3 lines (Expo line, Millennium Line and Canada line).