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FULL BUSINESS CASE - APPENDICES

V1.0 12 November 2007

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Table of Contents APPENDIX A Glossary ...... 6 APPENDIX B Service requirements and standards ...... 12 B.1 Introduction ...... 12 B.2 Changes between PITN and FITN ...... 12 B.3 Changes between FITN and BAFO ...... 15 B.4 Comparison of Services between PITN, FITN and BAFO ...... 16 B.5 Service Standards...... 22 APPENDIX C Description of options ...... 24 C.1 Introduction ...... 24 C.2 Do Nothing ...... 24 C.3 Do Minimum ...... 25 C.4 Universal Visa Regime ...... 27 C.5 e-Borders option ...... 29 APPENDIX D Benefits identification registers ...... 32 D.1 Introduction ...... 32 D.2 1 - Improved border security ...... 35 D.3 3 - More effective use of Enforcement resources ...... 38 D.4 4 – Reduction in the cost of the asylum process ...... 41 D.5 5 - Improved management information ...... 43 D.6 9 - Increased detections and interventions of individuals of interest to the police and to SOCA ...... 45 D.7 10 - Improved data and intelligence on lost, stolen and recovered travel documents ...... 47 D.8 12 - Improved MI for monitoring visa compliance (over- stayers) trends and patterns ...... 49 D.9 13 - Ensuring flows of data needed by Border and Immigration Agency and ONS ...... 51 D.10 15 - Efficient and effective processing of passengers at UK ports ...... 53 D.11 16 - Improved cross-agency working ...... 56 D.12 19 – Increase in intelligence captured relating to terrorism and serious and organised crime ...... 57 D.13 22 - Reduced benefits overpayment or incorrect payments ...... 59 D.14 24 – Improved public confidence in border and security controls ...... 61 D.15 25 - Improved intelligence and risk analysis ...... 63 D.16 26 - Improved tactical intelligence ...... 65 D.17 27 - Reduction in processing certain categories of leave to remain cases 67 D.18 31 - More robust decision making for Managed Migration cases ...... 69 D.19 33 - Ability to check status of PBS visa ...... 71 D.20 34 - Eliminate the cost of processing Landing Cards ...... 73 D.21 35 - Improved decision-making for repeat visa applications ...... 75 D.22 36 - Improved watch-listing capability...... 77 D.23 38 - Improved joint working provides efficiency savings for police operations ...... 79 D.24 42 - Reduction in the loss of direct taxes ...... 82 D.25 43 - Reduction in the loss of indirect taxes ...... 84 D.26 44 - Reduction in handling documents ...... 86 D.27 45 - Reduction in processing times for nationality cases ...... 88 D.28 46 – More robust decisions making for nationality cases...... 90 D.29 47 - Improved MI for monitoring visa compliance (overstayers) trends and patterns ...... 92

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D.30 48 - Increase in the number of seizures of prohibited and restricted materials drugs, firearms etc...... 94 APPENDIX E Comparison of current and future operating models .. 97 APPENDIX F Reporting ...... 107 F.1 Programme Reporting ...... 107 F.2 Service Provider Reporting ...... 108 APPENDIX G Related documents ...... 109 G.1 Introduction ...... 109 APPENDIX H REDACTED ...... 111 H.1 REDACTED ...... 111

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Document Control Sheet Version/Change History

Version No. Date Comments

0.1 14 June 07 Draft issued to JAC and GIB Secretariat for review 0.2 24 Aug 07 Working draft issued to Agencies for review 0.3 6 Sept 07 Release to JAC and Steering Group 0.4 7 Sept 07 Release to GIB 0.5 12 Sept 07 Release to GIB and HMT 0.6 19 Sept 07 Revised to note post contract approach to benefits Released to JAC, GIB and HMT 0.7 5 Nov 07 Draft updated to Preferred Bidder announcement 1.0 Final version reflecting reviewers‟ comments

Approvers

Name Title Signature Date

Brodie Clark Senior Responsible Owner REDACTED Programme Director

Distribution (additional to reviewers)

Name Title

HO GIB Secretariat BIA JAC Secretariat e-Borders Programme Office Agency Representatives

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APPENDIX A Glossary

Term Definition

ACS Automated Clearance Services. Automated clearance of designated low risk passengers holding biometrically enabled travel documents.

„As is‟ Term used to describe current situation. Used in process maps and business requirements.

„To Be‟ Term used to describe a future situation incorporating all recommended changes. Used in process maps and business requirements.

ALO Airline Liaison Officer. Immigration staff posted overseas whose role is to offer advice, training and expertise to airlines with a view to preventing/disrupting the carriage of inadequately documented passengers to the United Kingdom.

API Advance Passenger Information – Passenger‟s passport, travel and other details received in advance of arrival (see also TDI and SI, which collectively are often referred to colloquially as API).

APP Advance Passenger Processing. The interactive use of API to determine immigration, or other government agency, action in respect of impending arrivals/departures.

ATC Authority to Carry. The concept of granting or denying a carrier the authority to carry a passenger to the UK.

Background checks Further checks carried out by UK authorities after an ATC check, but before arrival in the UK. The results are used to inform the arrivals control (Immigration Control Point), and relevant other agencies, of the risk level associated with the passenger.

BAFO Best and Final Offer documentation issued to short-listed bidders (following FITN)

Biodata The personal data shown on a passport.

Biometrics The use of physiological identifiers, such as fingerprints, facial recognition, iris recognition.

Border agencies Border and Immigration Agency Border Control, HM Revenue & Customs, UKvisas and National Co-ordinator for Ports Policing (NCPP).

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CID Casework Information Database. A Border and immigration Agency database that supports the management of immigration and nationality casework.

CTA Common Travel Area -an area including the UK, Republic of Ireland, Isle of Man and the Channel Islands, in which leave to enter is not normally required for travel within the area.

DCS Departure Control System. Airlines use their DCS to manage check-in, loading etc. e-BOC e-Borders Operations Centre.

EEA European Economic Area

Embarkation Control Immigration control on passenger s departing from the UK.

Entry clearance Certain nationalities and categories of passengers are required to apply for an entry clearance or visa at UK missions abroad in advance of travel to the UK. An entry clearance or visa is granted in the form of a sticker placed in the passport.

ETAS Electronic Travel Authority System. An Australian system for issuing „electronic visas‟ to low-risk passengers.

Exporting the border The concept of assessing the bona fides of passengers prior to their arrival in the UK. A number of measures to export the border have been introduced including ALOs, visa regimes and juxtaposed controls.

REDACTED REDACTED

FCO Foreign and Commonwealth Office.

FITN Final Invitation to Negotiate documentation issued to short-listed bidders (following down-selection from long-listed bidders at PITN stage)

REDACTED REDACTED

REDACTED REDACTED

HIU Heathrow Intelligence Unit

IAFS+ Immigration automated fingerprint system (phase2)

IDAs Inadequately Documented Arrivals - those passengers who arrive at the immigration control in the UK with either no passport, and/or UK visa.

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ILO Immigration Liaison Officer. Works overseas with foreign governments on joint immigration issues.

Immigration Control Another name for the arrivals control, the point at which leave to Point enter the UK is considered.

IO Immigration Officer

IOI Individual of Interest

IPS Identity and Passport Service

IRIS Iris Recognition Immigration System. A project to implement automated clearance using biometrics to recognise registered low-risk passengers.

IRS Immigration Research and Statistics

JIC Joint Intelligence Cell. Units composed of staff from more than one agency.

JPAS Joint Passenger Analysis System.

Juxtaposed Controls UK arrival controls situated overseas, primarily at the channel sea ports of France and Eurostar/Eurotunnel rail terminals. Avoids the need for a control at the UK destination. Aimed at preventing inadmissible passengers from reaching the UK. Potential asylum seekers would therefore have to make their case in that country.

LCU Landing Card Unit - responsible for the counting and processing of landing cards.

Leave to Enter (LTE) LTE - permission to enter granted by an immigration officer on Leave to Remain (LTR) arrival or an Entry Clearance Officer when a visa is issued LTR - permission to remain granted after arrival (extensions and applications in-country).

MIS Management Information System.

Mission An overseas office representing the UK, e.g. an embassy, high commission or consulate.

Movement Record A record of a passenger trip, including biodata, travel details and an audit trail of transactions in relation to that trip.

MRZ Machine Readable Zone – Area containing biodata on a passport/Visa/ ID card readable by machine.

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NDT New Detection Technologies. Devices such as heartbeat detectors, x-rays and passive millimetric wave detectors, placed at overseas sea ports) to detect clandestine passengers concealed in vehicles and trailers.

OGC Office of Government Commerce. Promotes best practice in managing large government projects.

OGD Other Government Department (or agency).

Omnibase Secure IPS database of UK passports

Operations centre See e-BOC

OPI Other passenger information - records held in carrier information systems that contain all details concerning the creation and modification of a passenger‟s reservation. Sometimes referred to as passenger name record (PNR)

Passport reader A device for recording passport biodata automatically. Sometimes restricted to mean an MRZ reader.

Passport scanner A device for recording passport data automatically. Typically refers to one that takes a digital image of the biodata page as well as recording the MRZ data.

PER Public Expense Removal. The removal, at public expense (rather than carrier), of a person who has been refused entry or served with illegal entry papers.

PFI / PPP Private Finance Initiative / Public Private Partnership

PKI Public Key Infrastructure

PNC Police national computer - the police national database of persons convicted of offences, wanted/missing or otherwise of interest to the police service and allied agencies. The system also includes a number of other indices including motor vehicle registered keepers, stolen property etc.

PITN Preliminary Invitation to Negotiate documentation issued to long- listed bidders

Risk profiling The process of assessing the risk associated with impending arrivals.

RPI Reduced Passenger Information - data relating to a passenger‟s, or crew member‟s, identity on a domestic or CTA voyage, where travel documents are not required.

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RRS Reservation Retrieval System. A system for selecting and viewing OPI.

SI Service Information. Details of a voyage by a vessel

SIS Schengen Information System EU wide database of wanted persons

Single Window A concept for allowing carriers to deliver passenger information to one UK Government point, but also allowing the various border agencies to have different access to that data according to their legal entitlements.

TDI Travel Document Information. Biographical and other information contained in a travel document.

TDNI Travel Document Number.

TWOV Transit Without a Visa. A concession under which a visa national can enter the UK temporarily without a visa, while in transit to another country (typically an overnight stay while waiting for a connecting flight).

Watchlist A database holding names of individuals or organisations of interest.

WI Warnings Index – A watch list containing lists of people of interest to relevant Government departments and guidance on how they should be handled at immigration.

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APPENDIX B Service requirements and standards

B.1 Introduction Over the course of the procurement there have been several iterations of the Authority‟s Requirements.

May 2006 May 2007 August 2007 PITN FITN BAFO

Between PITN, issued May 2006, and FITN, issued May 2007, much of the activity focused on expanding detail, and developing new requirements. Between FITN and BAFO, issued 17th August 2007, the focus was on strengthening requirements and finalising the scope of System Services contained within:

 Business Service Requirements – those services that the Service Provider will provide following contract award. These requirements are fully defined and represent the irreducible minimum necessary to address immediate strategic requirements;

 Additional Service Requirements – specific capabilities for which a priced response will be given by bidders. Their inclusion will be subject to affordability or the necessary development of other government systems; and

 Future Service Requirements – described at a high level in the contract but for which detailed requirements have not been specified, and which are not priced. The Authority reserves the right to obtain any Future Service from any supplier of IT services other than the Service Provider.

This appendix outlines the key high level changes to the requirements that took place between the PITN, FITN and BAFO stages of the procurement process.

B.2 Changes between PITN and FITN B.2.1 New Business Service Requirements added at FITN: The following key additions were made to the Business Service requirements between PITN and FITN:

 Watchlist Check and Travel History Request System Services - a generic System interface for Agencies through which they can request the execution of Watchlist checks and retrieval of Travel Histories;  Specific Transport Type Information System Services – a new service to capture information regarding General Aviation and Maritime;  Degraded modes of operation for Clearance System Services and Embarkation Control System Services – to ensure that essential System capability if maintained in a degraded mode of operation;

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 On-train Clearance System Services – ability for Immigration Officers to conduct clearance on trains where no Juxtaposed Controls are in operation e.g. ski trains and trains from Disneyland Paris; and  OPI and Profiling Pilot Services – introduced to retain the capability provided by Semaphore.

B.2.2 Refinement of Business Service Requirements at FITN: The following Business Service requirements were refined and developed between PITN and FITN:  Requirements around Carrier data capture were changed to be more output based.  Border Control Watchlist Tasking at Passenger Analysis Units (PAU) System Services - the requirements were broadened to include the capability for Border Control to have visibility of all of their Alerts from their PAUs. This allowed Border Control Tasking Managers to view and amend Alerts (e.g. updating Alert Handling Instructions).  The requirements for Clearance were broadened to include the processing of Biometric Residence Permits.

More detail was added at FITN around:  Travel History Management Services;  Service Levels for Performance and Availability of the System;  TDI Repair; and  Workflow Configuration within the System.

In addition to this at FITN,:  the Business Services were streamlined into logical groups with common services;  Methods of access requirements were refined and associated volumetrics for equipment/system access required and user numbers; and  Interface to CID – the Technical Requirements in FITN state re-use of the existing WI interface to CID. Upgrade to this interface is included as an Additional Service.

B.2.3 Business Service Requirements removed at FITN The following requirements were removed from the Business Services at FITN:  Alert scheduling for HMRC and Police Business Service was removed at FITN.  The provision of OPI Data Capture Services and Passenger Profiling Services was moved to be a Future Service. The decision on whether to implement the services to be informed by the OPI and Profiling Pilot service added to the Business Service Requirements set up to retain the Semaphore capability going forward(OPI & Profiling Pilot Services). Issued: 12 November 2007 Full Business Case - APPENDICES v1.0 Restricted 13 of 108

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B.2.4 New Additional Services added at FITN: At PITN there were no service line Additional Service items. Between PITN and FITN the following Additional Service line items were added:  Automatic Number Plate Recognition at Ports Services - requirements to provide ANPR or other equivalent technology as an Additional Service. This supports the identification of Passengers travelling in vehicles at both Juxtaposed Controls and non-Juxtaposed sea Ports;  CID interface upgrade – requirements to support the receipt of Watchlist extract information and to allow the Immigration Officer to create and amend CID records;

The following new Additional Services introduced at FITN were previously Business Services or Future Services at PITN:

 Automated Clearance (Registered Traveller) System Services – requirements for the development, test and implementation of automated gates at the Immigration Point of Control to allow registered travellers in possession of biometrically enabled Travel Documents to enter the UK without the need to present themselves to an Immigration Officer;  Data Mining – requirements to support the analysis of the data held within the System, such as Travel Histories for all Passengers and Crew;  Visa Authentication and Biometric Identity Verification of Visa Holders – requirements to support the collection of Visa Information and Passenger fingerprint biometric data for verification against biometric records captured at Visa issue;  Schengen Information System II (SIS II) Watchlist Services – requirements for the receipt of Watchlist content from SISII; and  Domestic Travel System Services – requirements for the collection of Passenger and Crew data for Carriers operating routes between Northern Ireland and Great Britain

B.2.5 New Future Services added at FITN: The following new Future Services were added at FITN:

 TDI Data Quality Validation System Services – to provide a near real time feedback to Carriers, regarding the data quality of each TDI message that they submit. This would be achieved by comparing each Passenger‟s TDI details against the known verified TDI held, for example, on Omnibase or another nations trusted TDI store;  Identification Support Services – requirements to support an Agency Officer in identifying Passengers of interest as they move through a Port;  OPI Data Capture Services – to capture OPI from Carriers on specific routes of interest, previously a Business Service at PITN;  Passenger Profiling Services – to support the risk assessment of Carrier data through the identification of specific trends and characteristics, previously a Business Service at PITN; Issued: 12 November 2007 Full Business Case - APPENDICES v1.0 Restricted 14 of 108

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 Automated Clearance (Registered Traveller) at Juxtaposed Controls – to support the Implementations of ACS points of control at Juxtaposed controls;  Automated Clearance (Trusted Traveller) Scheme – to enable Passengers who are not eligible to enrol in the Registered Traveller Scheme to benefit from Automated Clearance Services to expedite their entry to the UK; and  Ensuring a Unique Secure ID for Non-EEA Nationals - to support the IO at Clearance in capturing the fingerprint biometrics and a facial image from non- EEA non-Visa national Passengers for transmission to the Home Office Fingerprint system for storage and verification of uniqueness. For subsequent arrivals in the UK, the System would be required to support IO at Clearance to verify the Passenger‟s identity by comparing the Passenger‟s live fingerprint biometrics against the fingerprint biometrics stored in the Home Office Fingerprint system.

The ATC requirements were also modified with requirements for the System to support the creation and issue of ATC Denials (Phase 1b) and the full automation of ATC checks (Phase 2) added to Future Services.

B.3 Changes between FITN and BAFO B.3.1 Changes to scope: Changes to scope at BAFO resulted in FITN services moving between Business services, Additional Services and Future Services.

The following services moved from Business Services to Additional Services at BAFO:  Iris Recognition Immigration System Services; and  Watchlist Check and Travel History Request System Services

The following services moved from Future Services to Additional Services at BAFO:  Passenger Profiling Services; and  OPI Data Capture Services.

The following services were removed at BAFO:

 OPI and Profiling Pilot services - following the review by Lord West and the subsequent announcement to Parliament by Gordon Brown, OPI and Profiling System Services moved from Future Services to become Additional Services, likely to be procured close to the effective date of the contract and therefore making OPI and Profiling Pilot redundant; and  Data Mining Services - removed as a standalone Additional Service as the requirement for Data Mining is now part of the detailed requirement for the OPI Additional Service.

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B.4 Comparison of Services between PITN, FITN and BAFO The following table, and figure shows the Services included in the Business Service Requirements, Additional Services and Future Services.

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Section of PITN Section of FITN Section of BAFO Requirements Requirements Requirements

Business Service  International Pre-Arrivals Business Service  Passenger & Crew Data Business Service  Passenger & Crew Data Requirements Services Requirements Capture Services Requirements Capture Services (Volume 2, Section 3)  International Arrivals (Schedule 2.1, Part B)  Visa Application Check (Schedule 2.1, Part B)  Visa Application Check Services Services Services  International Departure  Watchlist Management  Watchlist Management Services Services Services  Passenger and Crew  Risk Assessment  Risk Assessment Risk Assessment Services Services Services  Alert Management &  Alert Management &  Alert Management Distribution Services Distribution Services Services  Agency Services at  Agency Services at  Alert Distribution PAUs PAUs Services  Alert Presentation and  Alert Presentation and  Reporting and Data Points of Control Points of Control Analysis Services Services Services  Variations to the  Iris Recognition  Travel History Business Service Immigration System Management Services Baseline Requirements Support Services  Maintenance Services  e-Borders Methods of  Travel History  Reporting & Data Access Descriptions & Management Services Analysis Services Requirements  Maintenance Services  Variations to Business  Reporting & Data Service Requirements Analysis Services  Methods of Access –  Variations to Business Descriptions and Service Requirements Requirements  Methods of Access –  Degraded Modes of Descriptions and Operation – Alert Requirements Presentation and Points  Degraded Modes of of Control Services Operation – Alert Presentation and Points

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Section of PITN Section of FITN Section of BAFO Requirements Requirements Requirements of Control Services  OPI & Profiling Pilot Services Additional Services  - Various Catalogue Additional Services Service line items: Additional Services  Automated Clearance (Volume 2, Section Items e.g. additional units (Schedule 2.1, Part J)  Automated Clearance (Schedule 2.1, Part J) (Registered Traveller) 11) of equipment. (Registered Traveller) Services – Stage 2: Services – Stage 2: Model Office Testing Model Office Testing  Automated Clearance  Automated Clearance (Registered Traveller) (Registered Traveller) Services – Stage 3: Proof Services – Stage 3: Proof of Solution of Solution  Automated Clearance  Automated Clearance (Registered Traveller) (Registered Traveller) Services Services  Automatic Number Plate  Automatic Number Plate Recognition at Ports Recognition at Ports Services Services  CID Interface Upgrade  Data Mining Services  Visa Authentication and  CID Interface Upgrade Biometric Identity Verification of Visa  Visa Authentication and Holders Biometric Identity Verification of Visa  Schengen Information Holders System (SIS II) Watchlist Services  Schengen Information System (SIS II) Watchlist  Iris Recognition Services Immigration System Support Services  Domestic Travel System Services  Watchlist Check and Travel History Request  Catalogue Items: System Services  Various Catalogue Items  Other Passenger

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Section of PITN Section of FITN Section of BAFO Requirements Requirements Requirements e.g. additional units of Information Services equipment. (includes Data Mining)  Domestic Travel System Services  Profiling Services  Watchlist Check and Travel History Request System Services  Catalogue Items:  Various Catalogue Items e.g. additional units of equipment. Future Services  Domestic Travel Future Services  Authority to Carry Future Services  Authority to Carry (Volume 2, Section Services; (Schedule 2.1, Part K) (Phases 1b / 2) & ATC (Schedule 2.1, Part K) (Phases 1b / 2) & ATC 12)  Authority to Carry (Phase Support Desk Services; Support Desk Services; 2) & ATC Support Desk  Charging Services  Charging Services Services;  TDI Data Quality  TDI Data Quality  Non-Core Agency Validation Services Validation Services Services;  Innovation Centre  Innovation Centre  Automated Clearance Services Services Services;  OPI Data Capture  Profile Workflow and Alet  Registered Traveller Services Creation Services Services;  Passenger Profiling  Identification Support  Charging Services; Services Services  Capture of OPI Data from  Identification Support  e-Borders Equipment Additional Carriers Services Type 7 Services; and  e-Borders Equipment  e-Borders System  Use of Biometrics in Type 7 Access Type 2 Travel Histories Services.  e-Borders System  Technical Refresh Access Type 2  Automated Clearance

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Section of PITN Section of FITN Section of BAFO Requirements Requirements Requirements  Technical Refresh (Registered Traveller) at  Automated Clearance Juxtaposed Controls (Registered Traveller) at  Automated Clearance Juxtaposed Controls (Trusted Traveller)  Automated Clearance Scheme (Trusted Traveller)  Ensuring a Unique Scheme Secure ID for Non-EEA  Ensuring a Unique Nationals Secure ID for Non-EEA  Watchlist Hit Creation Nationals  Additional e-BOC  Watchlist Hit Creation  Replacement of Agency Managed Service Systems  Additional e-BOC  Watchlist Interface to  Replacement of Agency Back Office Facility Systems (BOFII)  Watchlist interface to  Integration with Freight Back Office Facility Targeting System (BOFII)  Integration with Freight Targeting System  Domestic Travel System Services Costed Option  Watchlist Hit Creation N/A N/A (Volume 2, Section Managed Services 15)

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B.5 Service Standards B.5.1 Border and Immigration Agency service standards The Service Standards below relate to current Border and Immigration Agency operational business targets for passenger clearance. The intention is that e-Borders would not adversely impact these targets and may potentially improve them. Waiting times for non-EEA nationals of no more than:  45 minutes 100% of the time; and  30 minutes 90% of the time The service standards for EEA passengers is not currently formally specified but is based on the intention of clearing passengers without delay. The intention is baseline the transaction this year.

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APPENDIX C Description of options

C.1 Introduction Four options have been considered: Do Nothing – maintain current processes and staffing levels, notwithstanding increasing passenger numbers; Do Minimum – maintain current processes by scaling staffing levels to reflect increases in the volume of passenger movements; Universal Visa Regime – extend the Do Minimum option to include a requirement for all non EU/EEA visitors to obtain a visa prior to travelling; and e-Borders – a multi-Agency approach in which passenger information is collected in advance of travel, checked against watchlists, risk assessed and a movement record created. Each of these options is described below. C.2 Do Nothing

Do Nothing

 maintain staffing levels, no increase in line with rising passenger Principles numbers;  universal challenge maintained by UKIS Border Control except for a small proportion of passengers enrolled on specific schemes utilising expedited processes  no change to current primary line system; and  assume no refresh of HOWI and Semaphore continues as per contract excluding extension.

 UKvisas perform limited risk assessment as part of the visa Operational Risk issuing process; Processes assessment  HMRC collect limited manual Other Passenger Information (OPI) for intelligence purposes; and  Police and Intelligence activities constrained by current sources of information.

 all passengers challenged at the primary line by an Immigration Inbound Officer;  passengers enrolled on trusted traveller schemes approach biometric gates. Biometric gates verify identity, then either allow or deny entry; and  border control agencies perform limited interventions based on intelligence.

 border control agencies perform limited interventions based on Outbound intelligence.

Not applicable. Technology Travel Enablers Document Information (TDI)

Authority to Carry (ATC)

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Other Passenger Information (OPI)

 UKvisas system improvements. Other

 either no improvement, or potentially a reduction, in the Core Border effectiveness of the operation of border control. Stakeholder Control Impact  either no improvement, or potentially a reduction, in the HMRC effectiveness of the operation of border control.

Police

 potentially some limited increase in resources required to UKvisas respond to increasing number of visa applications; and  either no improvement, or potentially a reduction, in the effectiveness of the visa decisions.

This option requires no substantial capital expenditure or major change Programme. Summary However it fails to respond in any way to the drivers and issues facing UK border and security agencies and will lead to deterioration in the effectiveness and efficiency of border control. Lack of action will lead to the inability to handle the increasing passenger numbers, creating significant problems for passengers and carriers. Potential economic and reputation impact on the UK as a whole.

C.3 Do Minimum

Do Minimum

 resources devoted to border control activities increase (subject Principles to efficiency improvements) with the growth in passenger numbers and port expansion;  planned initiatives would be rolled out in accordance with agreed timescales, in particular WI, UKvisas‟ biometic visa Programme, Semaphore extension and IRIS would continue;  universal challenge maintained by UKIS Border Control except for a small proportion of passengers enrolled on specific schemes utilising expedited processes;  no change to current primary line system; and

 UKvisas perform limited risk assessment as part of the visa Operational Risk issuing process; Processes assessment  Customs collect limited manual Other Passenger Information (OPI) for intelligence purposes; and  Police and Intelligence activities constrained by current sources of information.

 all passengers challenged at the primary line by an Immigration Inbound Officer;  passengers enrolled on trusted traveller schemes approach biometric gates (IRIS). Biometric gates verify identity, then either allow or deny entry; and  other border control agencies perform limited interventions based on intelligence.

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 border control agencies perform limited interventions based on Outbound intelligence.

Not applicable. Technology Travel Enablers Document Information (TDI)

Authority to Carry (ATC)

Other Passenger Information (OPI)

 biometrically-controlled gates linked to database of pre-enrolled Biometric passengers. Gates

 UKvisas system improvements. Other

 an increase in resources required in response to increasing Core Border passenger numbers and port expansion; and Stakeholder Control Impact  either no improvement, or potentially a reduction, in the effectiveness of the operation of border control.

 potentially some limited increase in resources required to HMRC respond to increasing passenger numbers and port expansion; and  either no improvement, or potentially a reduction, in the effectiveness of the operation of border control.

 potentially some limited increase in resources required to Police respond to increasing passenger numbers and port expansion; and  either no improvement, or potentially a reduction, in the effectiveness of the operation of border control.

 potentially some limited increase in resources required to UKvisas respond to increasing number of visa applications; and  either no improvement, or potentially a reduction, in the effectiveness of the visa decisions.

 ongoing technical refreshes every 3 years, yearly maintenance Related Warnings and support contracts and ongoing staffing costs Programme Index Impact  ongoing technical refreshes every 3 years, yearly maintenance Semaphore and support contracts and ongoing staffing costs.

 ongoing contract service charges incurred, with technical IRIS refreshes every 2 years

 potential increase in headcount in line with passenger growth. LCU

This option represents the minimum change required to current border control Summary business processes and systems to maintain approximately the current level of

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operational effectiveness. In the short term it is a credible option as, to-date, the level of effectiveness of border control has been considered at least adequate and it requires no major capital expenditure or no changes to operational processes. However, it fails to respond adequately to the drivers and issues facing the border control agencies and will deliver no new benefits in response to additional investment in resources. It is likely that the level of security and immigration risk will rise.

C.4 Universal Visa Regime

Universal Visa Regime

 all non EU/EEA nationals will be required to obtain a visa from Principles an overseas mission to enter or transit the UK. However it would only apply to additional 9% of incoming passengers (approx 85% are EU/EEA, 6% non-EU/EEA have Visas);  universal challenge maintained by Border Control except for a small proportion of passengers enrolled on specific schemes utilising expedited processes;  biometrics collected as part of visa issuing process;  potential to expedite processing of holders of biometrically enabled visas;  no change to arrivals control configuration;  assumes withdrawal of the visa waiver scheme; and  assumes the withdrawal of the current Transit Without a Visa (TWOV) concession.

 mechanism for „exporting the border‟, risk assessment of non- Operational Risk EU/EEA passengers in advance of travel at the visa Processes assessment application stage; and  Customs collect limited manual Other Passenger Information (OPI) for intelligence purposes.  Police and Intelligence activities constrained by current sources of information

 passengers challenged at the primary line by an Immigration Inbound Officer;  passengers enrolled on trusted traveller schemes approach biometric gates (IRIS). Biometric gates verify identity, then either allow or deny entry; and  other border control agencies perform limited interventions based on intelligence.

 border control agencies perform limited interventions based on Outbound intelligence.

Not applicable. Technology Travel Enablers Document Information (TDI)

Authority to Carry (ATC)

Other Passenger Information (OPI)

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 UKvisas system improvements. Other

 would be the main beneficiary, potential efficiencies arising Core Border from reduced examination time on arrival for (approx) 9% of all Stakeholder Control inbound passengers; Impact  however it would not deliver additional benefits in respect of EU/EEA passengers (approx 85% of all inbound passengers); and  need to increase resources in line with passenger growth will exist.

 potentially some limited increase in resources required to HMRC respond to increasing passenger numbers and port expansion; and  could provide additional but limited intelligence.

 potentially some limited increase in resources required to Police respond to increasing passenger numbers and port expansion; and  could provide additional but limited intelligence.

 potentially significant increase in resources required to deliver UKvisas a universal visa regime; and  no direct public sector costs as all visa application costs are passed on to applicants.

 ongoing technical refreshes every 3 years, yearly maintenance Related Warnings and support contracts, and ongoing staffing costs (as for Do Programme Index Minimum option). Impact  ongoing technical refreshes every 3 years, yearly maintenance Semaphore and support contracts, and ongoing staffing costs (as for Do Minimum option).

 ongoing contract service charges incurred, with technical IRIS refreshes every 2 years

 potential increase in headcount in line with passenger growth. LCU

 passengers discouraged from travelling to the UK as a result Discouraged of the visa regime will have an adverse impact on UK GDP. traveller

 passengers discouraged from travelling to the UK as a result Ports and of the visa regime will have an adverse impact on UK ports Carriers and carriers.

Provides a mechanism to further „export the border‟ by screening passengers against Summary watchlists, and collecting data, including biometrics, about them, prior to travel. Potentially addresses some of the issues facing the UK Border Control. As this option extends an existing, effective process, there will be expansion, but no major re-configuration of operational processes, minimising change cost and risk. However, it does not fully address the drivers and issues facing the border control agencies and could have a significant impact on business and tourism as passengers who currently do not require a visa may be deterred from visiting the UK.

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C.5 e-Borders option e-Borders

 The focus of the appraisal is based on the Core and Additional e-Borders (Core and Services as outlined in Appendix B Additional Services)

 Future services are summarised in Appendix B e-Borders (Future Services)

 applicants for a visa are checked against their passenger Operational Risk movement record; Processes assessment  creation of a new shared service centre (the electronic Border Operations Control centre) to perform limited passenger risk assessment;  generation of alerts on inbound and outbound persons of interest to relevant agencies;  ATC decision to identify known and unknown risks posed by individuals and groups;

 capture of passport MRZ data by carriers at check-in for the Inbound journey (or sector for multi-leg journeys) to or from the UK (legal (except at obligation to supply data falls on carrier transporting passenger locations into the UK); with  checking of passenger details against watchlists and issuing of juxtaposed alerts to agencies controls)  Communication of ATC refusal to the carrier  revised immigration control point to create passenger movement record; and  platform for future automated clearance service.

 capture of passport MRZ data and creation of passenger Inbound movement record juxtaposed  checking of passenger details against watchlists and issuing of alerts to agencies

 capture of passport MRZ data at check-in; Outbound  updating of passenger movement record to note departure; and  potential interdiction by border control agencies before boarding based on communication of alerts.

 at check-in, communication of TDI/SI, in the form of passport Technology Travel MRZ data, to the e-BOC, for both incoming and outgoing Enablers Document services; and Information  check TDI/SI against watchlists in real time. (TDI)

 use of TDI/SI risk assessment to make real-time ATC decision; Authority to and Carry (ATC)  In case of denial, manual communication of ATC decision from the e-BOC to check-in desk for the final leg to the UK;

 integration with UKvisas‟ application records; Other  a complete audit trail of passenger movements, including a record of all entries to and exits from the UK; and  the data would also be warehoused to provide bulk data for analytical functions to be conducted.

 increased effectiveness in preventing arrival of passengers who Border

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Control do not have a right of entry to the UK, such as those subject to exclusion orders or attempting to travel on lost or stolen travel documents; and  increased efficiency of the primary line by identifying passengers posing an immigration risk and focusing of resources on these risks.

 increased effectiveness of intelligence through generation of Core HMRC alerts based on passenger movement records; Stakeholder  further increased effectiveness of intelligence through Impact generation of alerts based on TDI / SI;  increased effectiveness through potential to intercept of passengers of interest on arrival or before departure; and  increased effectiveness through better management of passengers of interest at arrivals control.

 increased effectiveness of intelligence through generation of Police alerts based on passenger movement records ;  further increased effectiveness of intelligence through generation of alerts based on TDI / SI;  increased effectiveness through potential to intercept of passengers of interest on arrival or before departure; and  increased effectiveness through better management of passengers of interest at arrivals control.

 increased effectiveness through improved decision-making UKvisas delivered by access to passenger movement records.

 One refresh cycle assumed (in 2010/11) – thereafter it is Warnings subsumed into the Service Provider‟s e-Borders solution. Index

 Programme subsumed within e-Borders. Related Semaphore Programme Impact  IRIS is assumed to continue throughout the appraisal period. IRIS Ongoing contract service charges incurred, with technical refreshes every 2 years

 functionality rendered obsolete by e-Borders LCU

 increased ability to identify fraud abroad when e-Borders is DWP rolled out.

 changes required to reservation and check in systems; Carriers  potential savings in removal and detention costs  improved customer service as a result of expedited border control processes.

 process savings for certain types of applications. Managed Migration/ Nationality

 Legacy casework will gain insight of those passengers who have Others left the UK with outstanding applications;  Potential ability to use e-Borders‟ data to tackle “health tourism”

 responds to the key business drivers and issues facing the border control Summary agencies;  exploits improved identity management offered by biometrically enabled travel documents  provides comprehensive data on the travelling population thereby improving the

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ability to identify individuals of interest and develop the intelligence picture;  capture and analysis of this data in advance of journeys will support more coordinated and focused deployment of resources across agencies, improved decision making and facilitating expedited processing of bona fide passengers;  it offers the opportunity to implement a step change in the efficiency and effectiveness of border control operations and will provide significant benefits across Government;  passengers and carriers will benefit from improved processing at ports and public confidence in border control activities will be enhanced; and  this option will require initial investment which will be offset to an extent by financial benefits which accrue across the life of the project but requires the introduction of new processes and systems requiring significant organisational change across several government agencies

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APPENDIX D Benefits identification registers

D.1 Introduction This appendix lists both quantifiable and qualitative benefits identified by a wide range of stakeholders as part of ongoing engagement by the Programme team, and how they align with the Programme‟s key objectives of security, effectiveness and efficiency.

To ensure the credibility of the business case stakeholders have been asked to confirm that the costs and benefits identified are realistic and achievable, within the constraints of a Full Business Case. Following contract award it is intended that the approach to benefits will be reviewed by the programme, agencies and the service provider. This review process will include clarifying the mechanics for measuring and tracking of benefits.

The following table provides a log of all extant benefit templates. It should be noted that some benefits identified at an earlier stage have been closed and no longer feature.

Section Template Agency Title and Security / Quantitative / No No brief Effectiveness / Qualitative description Efficiency of benefit D2 1 Border Improved Security Qualitative Control Border Security D3 3 Enforceme More effective Effectiveness Quantitative nt use of Programme Enforcement Office resources D4 4 Asylum Reduction in Efficiency Quantitative Performanc the cost of the e and asylum process Resources Directorate D5 5 Border Improved Effectiveness Qualitative Control management information D6 9 Police Increased Security Quantitative detections and Effectiveness (non-financial) interventions of individuals of interest to the police and to SOCA D7 10 IPS Improved data Security Qualitative and intelligence Effectiveness on lost, stolen Efficiency and recovered travel documents D8 12 UKvisas Improved MI for Effectiveness Qualitative monitoring visa compliance (over-stayers) trends and

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Section Template Agency Title and Security / Quantitative / No No brief Effectiveness / Qualitative description Efficiency of benefit patterns D9 13 IRS Ensuring flows Effectiveness Qualitative of data needed by BIA and ONS D10 15 Border Efficient and Efficiency Quantitative Control effective processing of passengers at UK ports D11 16 UK plc Improved cross Efficiency Qualitative Agency working D12 19 Police Increase in Security Qualitative intelligence Effectiveness captured relating to terrorism and serious and organised crime D13 22 DWP Reduced Effectiveness Quantitative benefits‟ overpayment or incorrect payments D14 24 UK plc Improved public Security Qualitative confidence in Effectiveness border and security controls D15 25 Intelligence Improved Effectiveness Qualitative Directorate intelligence and risk analysis D16 26 Intelligence Improved Effectiveness Qualitative Directorate tactical intelligence D17 27 Managed Reduction in Efficiency Quantitative Migration - processing PIDP certain categories of leave to remain cases D18 31 Managed More robust Effectiveness Qualitative Migration - decision PIDP making for managed migration cases D19 33 Managed Ability to check Effectiveness Qualitative Migration - status of PBS PIDP visa holders D20 34 LCU Eliminate the Efficiency Quantitative cost of processing

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Section Template Agency Title and Security / Quantitative / No No brief Effectiveness / Qualitative description Efficiency of benefit Landing Cards D21 35 UKvisas Improved Effectiveness Quantitative & decision- Efficiency Qualitative making for repeat visa applications D22 36 UKvisas Improved Effectiveness Quantitative watchilisting Efficiency capability D23 38 Police Improved joint Efficiency Quantitative working provides efficiency savings for police operations D24 42 HMRC Reduction in Effectiveness Quantitative the loss of (contextual) direct taxes D25 43 HMRC Reduction in Effectiveness Quantitative loss of indirect (contextual) taxes D26 44 Managed Reduction in Efficiency Quantitative Migration -handling Nationality documents D27 45 Managed Reduction in Efficiency Qualitative Migration -processing Nationality times for nationality cases D28 46 Managed More Robust Effectiveness Qualitative Migration -Decision Nationality making for Nationality Cases D29 47 Managed Improved MI for Effectiveness Qualitative Migration – monitoring visa PIDP compliance (over-stayers) trends and patterns D30 48 HMRC Increase in the Security Quantitative number of (contextual) seizures of prohibited and restricted materials: drugs, firearms etc

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D.2 1 - Improved border security No. and short 1 – Improved border security title The information which will flow from e-Borders systems and processes will provide improved security and integrity of border control. The benefits from e-Borders are:  Authority to Carry (ATC) will prevent persons identified as travelling on lost or stolen travel documents, subject of exclusion or deportation orders, or other categories currently under consideration, from travelling to the UK

 Improved watchlisting capability will increase the ability to identify those passengers and crew members of interest, including those travelling on lost/stolen passports.

 The Passenger Movement Record (PMR) will provide a detailed travel history enabling officers at the primary line to conduct a more focused examination of the passenger and thus identify those who are of immigration interest

 Availability of Other Passenger Information (OPI) for profiling will identify those who may merit further examination which will lead to better focused interviews and more robust decision making

 Identification and evidence of facilitators from PMR and OPI may lead to fewer people being facilitated to the UK and may assist facilitation/trafficking investigations Detailed Description  More effective use of the detention estate as those refused ATC are likely to have required detention if allowed to travel.

 Access to Omnibase at the primary line will provide additional intelligence to identify passengers travelling on falsified British travel documents

 Watchlist checks and issuing of alerts in respect of departing passengers and enable Border Control to Identify and mount a targeted intervention against those of immigration interest

 The introduction of comprehensive checks on crew data will improve the integrity of the control and enable Border Control to Identify and mount a targeted intervention against those of immigration interest

 The provision of passenger data from CTA locations will enable Border Control to Identify and mount a targeted intervention against those of immigration interest.

 An automated clearance system (ACS) will read biometric security features in passports and visas and be more robust and reliable than current (2007) manual processes.

Beneficiary Border Control Border Control Business Plan 2006-07 - Home Office Public Service Agreement 5 PSA Impact „Reduce unfounded asylum claims as part of a wider strategy to tackle abuse of the immigration laws and promote controlled legal migration.‟ Other Support E&R targets – Watchlisting Key Business Effective controls objectives departing passengers Objectives Public confidence contributed Support NAS/NAM targets - ATC Supported Technology base to Target Value / Qualitative Quantification Source of N/A quantification Change

Management Commitment Management Benefit Category Security See change impact assessment Type

Functionality

Enablers – Capturing TDI, SI , PMR, Watch-listing, , ATC, access to Omnibase, ACS Features and Process step

How Delivered Pre-embarkation, primary line-International arrivals and departures checks and controls Enablers

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Required Refer to the Business Change Impact and Investigations template Business Changes

Process / The introduction of the e-Borders solution will lead to new ways of working on the primary line Technology/ as officers will have access to additional information.

Information Action Business Business

Unit / Name (if applicable) Function / Dept

Who receives Border Control

the benefit General public Who is accountable for Border Control delivery Benefit profile Frequency of Target (e.g. 25% Baseline Start End measurement / Measures (as per annual ( as per PID) Date Date by whom Business case) leakage measured after 2 years) IRS/BSU stats FOC + 1 Ratio of IS81s AOC April Quarterly/Border 12 months to Increase March to refusal 2009 Control 31/3/09 2014 FOC + High 2 Number of ATC AOC April Quarterly/Border 0 Increase March percentage refusals 2009 Control 2014 leakage IRS/BSU stats FOC + 3 Asylum claims AOC Quarterly/Border 12 months to Decrease March at ports April 2009 Control 31/3/09 2014

High percentage leakage as BSU/Local 4 Percentage of FOC + e-Borders stats 12 AOC April Quarterly/Border those granted TA Decrease March will identify months to 2009 Control that abscond 2014 more 31/3/09 candidates for detention 5 Number of falsified UK High passports NDFU stats 12 FOC + percentage AOC April Quarterly/Border identified at the months to Increase March leakage 2009 Control primary line – 31/3/09 2014 from IOC including onwards departures

Moderate IRS/ASU 12 FOC + percentage 6 Number of ASU AOC April Quarterly/Border months to Decrease March leakage applicants 2009 Control 31/3/09 2014 from IOC onwards High BSU stats 12 FOC + percentage 7 Number of CTA AOC April Quarterly/Border months to Increase March leakage refusals 2009 Control 31/3/09 2014 from IOC onwards

8 Number of BSU stats 12 FOC + individuals of AOC April Quarterly/Border months to Increase March interest identified 2009 Control 31/3/09 2014 at embarks BSU stats 12 FOC + 9 Number of crew AOC April Quarterly/Border months to Increase March

Accountability refusals 2009 Control 31/3/09 2014

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End of 2009 to understand initial impact of e-Borders Border Control To whom are Key Border Costs of End 2011 post medium measures review Transformation measurement operational capability go live reported dates Board End 2014 post full operational capability go live Issues / Risks / Risk: Dependencies  Information provided to and from the e-BOC may not be accurate  Obtaining accurate baseline measures Dependencies:  e-Boc operating ATC  e-Borders system collecting pre-travel TDI Senior User Name : REDACTED Signature: Date: 07/08/07 Concurrence SRO/Programme Director Name : Signature: Date: All Concurrence  A number of the measures are already counted and collated by BCBSU  The measures are only indicators that the benefit has been realised Notes /  The targets may be contributed to by other initiatives and may not be solely references attributable to e-Borders  The targets may not be achieved due to external influences  Maybe unable to quantify all targets

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D.3 3 - More effective use of Enforcement resources

No. and short title 3 – More effective use of Enforcement resources

Capture of outbound TDI/SI data will identify and confirm details of Asylum Seekers / Non Asylum Offenders whom have left the UK (or departed and re-entered) without informing the Border and Immigration Agency (BIA). This information will be used to cease any further operational or casework activity on the case and allow the BIA to record the departure on it‟s CID database and therefore close the case:

 Enforcement will not waste resources on conducting operations against those individuals where e-borders have identified their departure from the U.K.

 Enforcement can identify known absconders whom have left the U.K & cease any outstanding case action / remove the person from the Police National Computer system.

Detailed  Every departure identified by e-Borders and officially recorded by Enforcement Description may assist towards harm reduction and removal targets.

 Enforcement staff will have the ability to confirm the documentation used by the applicant to travel to the U.K, which would aid the re-documentation process of those that have their asylum claims refused in the U.K and those non asylum offenders who have accidentally or purposely lost their passport / travel document.

 The information will help the BIA quantify the numbers of people who overstay, as well as allowing for better analysis of these individuals.

 Utilisation of business provided watch-lists will allow Enforcement to be instantly notified if a person of interest arrives or departs from the U.K.

Beneficiary BIA – Enforcement

More effective use of Enforcement resources will contribute towards BIA‟s target of ensuring PSA Impact more effective immigration control.

Effective control  Sustain FAS Tipping Point. BIA Strategic Objectives  Return more non FAS offenders.  Strengthen our  Expedited re- Borders. documentation of FAS.  Ensure and enforce

Support to Legal Migration compliance with our Key Business  Increased level of Other Immigration laws. Objectives compliance with the objectives Supported immigration rules. contributed to BIA Capability Programme Value for money  Reduce unnecessary Systems which work and make case-working / operational delivery easier. costs on dealing with cases of people no longer  Becoming a leading resident in the U.K. implementer of Management Commitment Management technology.

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The Enforcement & e-Borders data exchange will provide data to Enforcement that gives the opportunity to direct resources more effectively. This will enable the department to re-deploy resources to other enforcement priorities. Overall this will help BIA move towards its goal of ensuring more effective immigration control.

Target Value Whilst there will be benefits at a strategic level, practical operational difficulties will make this difficult to quantify. The introduction and utilisation of bio-metric technology will allow us to confirm and monitor a person’s arrival & departure, which will be far more effective then only being able to monitor the travel document used by a person to travel, which may not actually relate to the person using the document to travel. Change Benefit Category Effectiveness Type

Functionality

Enablers – TDI, MIS Features and How Delivered Process step

Enablers  Enforcement has already established processes for the transfer of data from the Semaphore data exchange and these processes will be developed in line with the Required Business rollout of e-Borders. Changes

(*Process /  Enforcement Staff will require access to the e-Borders system across its current Organisation/ 32 locations over the POISE network. Also BIA staff in the field would ideally Technology/ require access to e-Borders over remote access to RAS laptops. Information

* delete as appropriate)  Enforcement will need to identify, build & maintain key watch-lists to be fed into e- Borders system. Business Action Business Unit / Name (if applicable) Function / Dept Who receives the Enforcement - BIA Enforcement Programme Office benefit Who is accountable for Enforcement - BIA Enforcement Programme Office delivery Benefit profile (e.g. Frequency of Baseline Target End 25% annual measurement Measures ( as per (as per Start Date Date leakage / by whom PID) Business case) after 2 measured years) 1. Identifying 2 new Measured Asylum Seekers departures 10+ (depending monthly by that have departed Jan 06 a month on rollout of e- the form the U.K. (Semaphore Ongoing identified Borders across Enforcement without informing pilot) via all UK Ports) Programme Immigration Semaphore Office authorities. 2. Identifying Non 1 new Asylum Offenders departures 10+ (depending that have departed Jan 06 Measured monthly by the a month on rollout of e- form the U.K. (Semaphore Ongoing Enforcement Programme identified Borders across without informing pilot) Office via all UK Ports) Immigration Semaphore authorities. 3. Expedited re- 67 days documentation Unquantifiable average to process for those at present – Measured monthly by the obtain an Rollout of e- whose policy yet to be Ongoing Enforcement Programme Emergency Borders documentation used tested in this Office

Travel to enter the U.K. is area. Document known. Senior Managers / N/A – Key To whom are Costs of Published Business as review N/A measures reported measurement Immigration usual Dates Accountability Statistics

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Issues / Risks / Dependencies A potential risk is that it will encourage more people to enter, or attempt to enter and leave the UK clandestinely.

Actual benefits depend on what functionality the e-Borders system finally delivers & it‟s interaction with other IT systems (CID database / POISE network etc).

Future benefits regarding the recording and usage of biometric data are out of scope at this moment in time, but need to be factored in to future development of the e-Borders and other BIA systems.

Senior User Name : REDACTED Signature: Date: Concurrence 24/05/07 SRO/Programme

Name : REDACTED Signature: Date: Director

All 24/05/07 Concurrence

Semaphore data matching results to date:

Semaphore has so far identified 21 new departures from the United Kingdom:

Nov 05 3 Dec 05 2 Jan 06 1 Feb 06 2 Mar 06 3 Aug 06 3 Sep 06 2 Nov 06 1 Dec 06 1 Jan 07 2 Feb 07 1

This pilot was expected to produce around 2-5 FAS removals per month across the limited number of existing Semaphore routes monitored.

Operation Union results to date: (Manual embarkation checks conducted at London Heathrow)

Manual embarkation control at Heathrow TN3 has identified 3739 departures from the United Kingdom (when resource was available to conduct embark controls) Notes / references Jan 06 24 Feb 06 230 Mar 06 295 Apr 06 312 May 06 281 Jun 06 291 Jul 06 323 Aug 06 388 Sep 06 308 Oct 06 342 Nov 06 383 Dec 06 562

The expected number of FAS removals is 70-80 per month.

Staff:

The Enforcement staff levels at Embark Control have recently reduced partly as there are no longer operations carried out at Terminal one.

This work will be transferred to Border Control to take forward, but should no longer be required after the rollout of e-Borders across all UK Ports.

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D.4 4 – Reduction in the cost of the asylum process

No. and short title 4 – Reduction in the cost of the asylum process Ability to access outbound TDI/SI will identify asylum seekers who leave whilst their applications are still under consideration and also Failed Asylum Seekers (FAS) receiving Section 4 support.

In addition ATC may reduce the number of people claiming asylum in the UK. For example, it will identify and stop those travelling on lost and stolen passports prior to travelling to the UK.

Current process: Currently if an asylum seeker (AS) or failed asylum seeker (FAS) leaves the UK without the Detailed knowledge of E&C (removed or voluntary return) Ithe Border and Immigration Agencywill Description not be aware which could result in continuation of funding to AS / FAS, as well as of the continuation of appeals that should legally be deemed to abandoned.

e-Borders will potentially : - reduce costs in supporting accommodation and subsistence - reduce appeals process costs for Border and Immigration Agency – whatever stage - avoided Enforcement and Removals process costs – i.e. resource spent locating a FAS - reduce removal costs

Beneficiary Asylum

The budget for asylum support of flow (new) cases (including Section 4 and Grants) is PSA Impact £71m for 2007-08.

End-to-end caseworking process (NAM) will increase Key Business caseworking efficiency with less duplication on a single Objectives case leading to a saving in process costs per asylum Supported claim. Savings are based on assumption of 2% reduction in intake from AIR model.

Savings have already been taken Other Target Value / out of budget and e-borders will objectives Quantification need to demonstrate delivery of this contributed to 2% reduction if savings are to be achieved.

REDACTED

Source of

quantification

Management Commitment Management Benefit Category Efficiency Change Type

Functionality

Enablers – TDI, Replacement HOWI & Watch listing, Phase 1 ATC (%) and Phase 2 ATC (%) Features and How Delivered Process step

International Inbound and Outbound Enablers Required Business Changes (*Process / Organisation/ Refer to the Business Change Impact and Investigation template Technology/ Information

* delete as Action Business Business appropriate) Unit / Name (if applicable) Function / Dept

Who receives the

Asylum

untabi lity Acco benefit

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Asylum will account for Who is financial benefit but this is accountable for dependent on successful delivery achievement of e-borders programme. Benefit profile Target Frequency of Baseline (e.g. 25% (as per measurement Measures ( as per Start Date End Date annual Business / by whom PID) leakage case) measured after 2 years) 1 Number of Unknown abscondees Should Asylum carry on support for as long 2 Failed Asylum budget for REDACTED 2008/09 as NYK support costs „flow‟ cases processes is £71m for are in 2007/08. place 3 Number of Unknown AS/FAS deterred Key To whom are Costs of review measures reported measurement dates Issues / Risks / Dependency - Proof of “leaving the country” must be Name, DoB, Nationality and Passport Dependencies number. Dependency – Benefits will only accrue if it can be confirmed that an AS/FAS has left the country (proof of identity) and would not have been identified through other processes.

Name : REDACTED Signature: REDACTED Date: 18th Senior User May 2007 Concurrence

SRO/Programme

ll Director Name : Signature: Date: A Concurrence

We do not have data for the annual number of appeals abandoned as a result of the appellant leaving the UK, but if we were informed of such departures, that would remove Notes / the need to present these appeals, thus resulting in a saving. references

Applicants are not generally permitted to work and are supported by Asylum (and other agencies such as local authorities).

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D.5 5 - Improved management information

No. and short title 5 - Improved management information

Management Information from e-Borders systems will provide::

 The potential to identify transaction times for various categories of passengers leading to the ability to deploy resources accordingly  Detailed passenger information used to deploy resources leading to improved passenger processing times  More accurate and comprehensive data leading to more informed assessments for Race Relations (Amendment) Act purposes and new visa impositions, increasing the confidence in the assessment and decision making process and Detailed increase ability to rebut challenges Description  Ability to create records in CID and its successor systems from e-Borders, using e-Borders data to populate CID and its successor systems and link the records, will allow MI to be collated from across the two systems  A more accurate figure for the number of passengers required to submit to further examination (IS81s issued)  More accurate information to manage and monitor staff performance, including quality and integrity of decision making.  Information on arrival and clearance times and who dealt with an individual will be available for the investigation of complaints

Beneficiary Border Control Border Control Business Plan 2006-07 - Home Office Public Service Agreement 5 PSA Impact „Reduce unfounded asylum claims as part of a wider strategy to tackle abuse of the immigration laws and promote controlled legal migration.‟ Support to legal migration Community Cohesion Key Business Public Confidence Other Objectives Effective resource management objectives Supported Technology base contributed to Knowledge Management Target Value / Qualitative benefit Quantification Source of

quantification

Management Commitment Management Benefit Category Effectiveness Change Type See change impact assessment Functionality

Capturing TDI, Primary Line services, Standard Reports for Primary Line managers, Ad hoc Enablers – reporting, PMR Features and How

Delivered Process step Enablers Primary Line- International Arrivals, Data Analysis Required Business Refer to the Business Change Impact and Investigations template Changes

Process / Technology/ Access to data and technology to deploy operational staff, and support performance

Information measurement and passenger analysis. Action Business Business Unit / Name (if applicable) Function / Dept Who receives the Border Control

benefit General public Who is accountable for Border Control delivery Benefit profile Target Frequency of Baseline (e.g. 25% (as per End measurement / Measures ( as per Start Date annual Business Date by whom PID) leakage case) measured after 2 Accountability years)

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Moderate percentage Meet SLA for BSU 12 FOC + AOC April leakage as Quarterly/Border processing months to March 2009 passenger Control passengers 31/3/09 2014 numbers increase Survey port managers on usefulness of data Survey FOC + AOC April Quarterly/Border for managing staff prior to March 2009 Control performance and 31/3/09 2014 handling complaints End of 2009 to understand initial impact of e-Borders

Border Key To whom are Costs of End 2011 post medium Control review measures reported measurement operational capability go live BTB dates

End 2014 post full operational capability go live Issues / Risks / Risks: Dependencies  The management information may not be used effectively

Senior User Name : REDACTED Signature: Date: 07/08/07 Concurrence SRO/Programme Director Name : Signature: Date: All Concurrence  The ability to meet the SLA will be impacted by the increase in passenger numbers and extent of ACS Notes / references  Some elements of the benefit are not measurable

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D.6 REDACTED Table REDACTED

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D.7 10 - Improved data and intelligence on lost, stolen and recovered travel documents

No. and short 10 – Improved data and intelligence on lost, stolen and recovered travel documents title e-Borders will lead to:

1. The identification of passengers travelling on lost/stolen travel documents entering/exiting the UK or in transit through the UK; and 2. Minimizing weaknesses in the lost and stolen records (LSR). 3.Improve the overall integrity of passport stock through joined up working, supporting the border management system

Capture of inbound and outbound TDI/SI will enable identification of those travelling on lost, stolen and revoked travel documents. This will facilitate the cleansing of the database (ensuring a database of lost travel documents, which have not been recorded as found). This in turn will lead to maintaining and improving the credibility and reputation of the Detailed Passport Service in terms of data quality and LSR control and will also act as a deterrent Description to individual using such documents.

. Passenger Movement Records will also contribute to improved intelligence on the use of lost and stolen travel documents. For example, improve the overall integrity of passport stock and assisting the profiling of trends or characteristics of the use of lost and stolen travel documents.

Depending on data sharing agreements between the UK and other states, there is the potential to share information regarding passengers who have already departed (no available resources to intercept) on an outbound flight identified as travelling on lost and stolen travel documents. UK authorities could inform border authorities at the port of intended arrival. . Continued collaboration and co-operation with US for lost and stolen travel documents for the Visa Waiver Programme Beneficiary IPS IPS Corporate and Business Plans 2005-2010 We will focus on:  changing the business model to improve the IPS‟s capability to detect and deter fraudulent PSA Impact passport applications  the use of Omnibase and watchlists to detect and prevent fraudulent applications and abuse of issued passports.

Other Customer Service Key Business objectives Transforming ID Objectives Identity Authentication contributed Management Supported to Quantification of benefit is difficult but should provide the following: 1. Improved MI on travellers using UK passports that are on the lost/stolen database. 2. Improved MI on action taken at Border Control in relation to above, receipt of I.O reports would be useful. 3. Identification at pre-boarding stage of passengers using UK lost/stolen passports thus allowing Border Control to decide whether the passenger should Target Value / be allowed to travel. Quantification 4. Facilitating entry to UK of UK citizens who are identified as travelling on lost/stolen passport but who are the genuine holders of the document. 5. Provide IPS with ability to identify % of travellers using their own lost/stolen passport and if necessary to devise a strategy for reducing the occurrence. 6. Contribute to the IPS strategic objectives of establishing the ID of customers with greater certainty and promotion of best practice in ID authentication and verification. Source of LSR entries identified now quantification Semaphore data – hits against passenger numbers or WI hits Efficiency / effectiveness / security – all of Change

Management Commitment Management Benefit Category these Type

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Functionality TDI, Replacement HOWI and Watch-listing, Passenger Movement Records

Process step Notification of each traveller identified as holding a passport listed on the IPS lost and stolen database to be passed to IPS. Enablers – Such notification will need to include travel details (port of departure, arrival port, date of Features and departure, flight number). Notification will also be needed as to whether passenger was How Delivered allowed to travel and retain the document, having been confirmed at rightful holder and whether the traveller‟s document was impounded on arrival.

The UK address of the passenger will be needed and will demonstrate joined up government, acting as a deterrent and helping IPS to get the books back. It will be required so that IPS, where necessary, can carry out any follow up that may be required. For example if the travel document is not impounded, IPS may wish to contact the holder Enablers to retrieve it. Required

Business Refer to the Business Change Impact and Investigation template Changes

(*Process / Automated link to IPS from e-Borders providing regular flow of details of travellers Organisation/ identified holding lost/stolen UK passports – this must include the outcomes so that we Technology/ know what happened. Information

* delete as Business Action Business appropriate) Unit / Name (if applicable) Function / Dept Who receives IPS LSR Manager the benefit Who is accountable for e-Borders e-BOC delivery Target (as per Frequency of Business measurement case) / by whom To obtain Benefit measured data on 100% profile of travellers (e.g. 25% To be Baseline using UK End Measures Start Date annual decided – ( as per PID) lost/stolen Date leakage dependent passports to after 2 on the enter/leave years) frequency of the UK and receipt of who are data from e- covered by Borders the e-Borders operation Benefit The number delivery of lost and ramps stolen up in e-BOC go 1 passports open line with live date recovered at e- ports of entry Borders in 2006/7 roll out

profile

2

3 To whom are Key Costs of measures review

Accountability measurement reported dates Issues / Risks / Dependencies 1. Means and frequency by which data is passed to IPS Senior User Name REDACTED Signature: e-mail Concurrence Date:11/06/07 SRO/Programme Director Name : Brodie Clark Signature: Date: All Concurrence Notes / The lost/stolen database could be significantly increased through sharing of info via references Interpol etc leading to increased ATC denials

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D.8 12 - Improved MI for monitoring visa compliance (over- stayers) trends and patterns

12 – Improved MI for monitoring patterns and trends in visa compliance (over- No. and short title stayers)

A) Capability

Access to comprehensive passenger movement records will enable provision of improved strategic management information on groups of visa holders who fail to comply with the time restrictions on their visas and thus provide evidence of broad compliance trends and patterns.

Management will be able to more accurately ascertain whether there are particular categories of applicant (e.g. by nationality, age group) which have higher rates of non- compliance. Improved MI will be used to support the work of UKvisas Risk Assessment Units, enable more effective risk profiling, better targeting of resources towards correcting systematic weaknesses, and hence lead to more effective and efficient Detailed processes. Description

B) Performance Management

i) The provision of data will enable managers to effectively assess the operational integrity of individual management posts and regions. By analysing compliance rates compared to visa issue rates managers will be able to assess whether there are a disproportionate number of non-compliance cases and the reasons why.

ii) The data will enable the provision of performance information to individuals via the appraisal process and enable the identification of further training needs.

Beneficiary UKvisas / Managed Migration

Supports UKvisas PSA targets for processing non-settlement and settlement visa PSA Impact applications within target times.

Ukvisas Mission Statement:

FCO Objective II: “UKvisas is the overseas arm of the UK's integrated border Protection of the UK from illegal management . Our goals are immigration, drug trafficking and to bring communities together Key Business other international crime Other and improve the UK's Objectives objectives competitiveness as a Supported Home Office Aim 6: contributed to destination for travel, trade, migration and investment Effective regulation of entry to, and through programmes which settlement in the UK, in the prevent immigration abuse, interests of sustainable growth and deliver value for money and ment social inclusion. earn public confidence."

Target Value / [There is not enough data to fully envision quantification at this stage, however, future Quantification data will inform resourcing for posts and indicators will be provided in due course.]

Source of

quantification

Management Commit Management Benefit Category Qualitative Change Type Functionality  Travel History Data and linking

Enablers –  Reporting and data analysis services

Features and How Delivered Process step

 Performance management and monitoring. Enablers

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Required

Business on

i Changes (*Process / Organisation/ Refer to the Business Change Impact and Investigations section of this plan Technology/ Information * delete as Business Act Business appropriate) Unit / Name (if applicable) Function / Dept Who receives the Corporate Services, Business Development, Network UKvisas benefit Operations Who is Performance Management Analysis and Forecasting accountable for UKvisas Team and e-Borders Integration Team delivery Benefit profile Target Frequency of Baseline (e.g. 25% (as per End measurement Measures ( as per Start Date annual Business Date / by whom PID) leakage case) measured after 2 years)

1

2

3 To whom are Key Costs of measures review

Accountability measurement reported dates Issues / Risks / Dependencies  Accuracy of TDI and passenger movement records  Data accuracy  Data matching of passenger details – biometric verification  Handling issue over staff information – managing expectations and communications  Ensuring appropriate systems and processes are in place to receive and act upon the data  Ensuring lessons are learned from Project Semaphore.

Senior User Name : REDACTED Signature: REDACTED Date: 18 Concurrence May 2007 SRO/Programme

Name : Signature: Director

All Date: Concurrence Information requests

1. Information on projected number of applicants? (ref recent details of large increase in demand for visa applications not related to asylum – i.e. migrants Notes / applying for visas to work in the UK, visit relatives or study). references Additional information

UKvisas issue visas but when extensions are requested Managed Migration will be able to use Passenger Movement Records to determine compliance with initial conditions

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D.9 13 - Ensuring flows of data needed by Border and Immigration Agency and ONS

No. and short title 13 Ensuring flows of data to support Government policy and operations The requirement is to ensure that data flows on arrivals and departures at ports are at least maintained at current levels and, if possible, enhanced with the implementation of e-Borders. This has the following benefits.

Policy formulation - access to better quality and more comprehensive information on passenger numbers and movements will help inform policy formulation for immigration and asylum, including social and economic, issues. Data linked in the form of personal travel histories will be of much more value than unlinked bulk entry and exit data.

e-Government strategy - e-Borders will also support the e-Government strategy. It will specifically interact electronically with the travel industry and automate large areas of information and intelligence gathering, decision-making, decision support and record keeping.

Risk assessment and control tests - checking migrants‟ previous immigration and compliance history (useful as a control test on the migrant and for sponsorship assessment) will help with policy decisions on defining high-risk applicants/countries and sponsors, and could be used to help the verification process.

Detailed Exit data (linked to the individual’s arrival data) will provide data on length of stay for Description migrants, broken down by nationality, etc. This will permit better analysis of the characteristics of those who stay for shorter/longer periods. We may also, via data linkage, be able to get better estimates of the costs/benefits associated with each migrant‟s stay in terms of public service usage and taxes paid.

Enforcement activity - given linked arrival and departure information, we should be able to analyse overstaying, especially if the database flags up when a migrant has overstayed, which would lead back into the risk assessment process.

Analysis - economists/analysts will have access to better datasets from which to make better, more informed and/or more confident decisions (where we currently rely on sample data). E-Borders should provide reliable data on certain characteristics of migrants.

Migration statistics - the Office for National Statistics (ONS) will be able to greatly improve its international migration estimates if it has access to arrival and departure information (from individual travel histories) from e-Borders (ONS has already provided a statement of the requirement).

Who receives the Home Office and OGD policy makers, analysts and intelligence operations. Therefore, benefit UK plc (and Local Authorities in particular). PSA5: Reduce unfounded asylum claims as part of a wider strategy to tackle abuse of PSA Impact the immigration laws and promote controlled legal migration. Fast track asylum decisions, remove those whose claims fail and integrate those who need our protection. Strengthen our borders, use Ensure and enforce tougher checks abroad so that only compliance with our those with permission can travel to Key Business Other immigration laws, removing Objectives the UK, and ensure we know who objectives the most harmful people first

Supported leaves so that we can take action contributed to and denying the privileges of against those who break the rules. Britain to those here illegally.

Boost Britain's economy by bringing the right skills here from around the world, and ensuring this country is easy to visit legally. Target Value / Quantification would be a complex exercise. Quantification Source of

Management Commitment Management n/a quantification

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Benefit Category Effectiveness (Other) Change Type n/a Functionality MI from e-Borders, in particular travel histories including arrival/departure information, will, in conjunction with linked data from other sources, enable a more complete analysis of the activities of people arriving in the UK for any purpose (e.g. work, visits or settlement). Study of their characteristics will enable policymakers to observe the flows of migrants under different conditions, and assess the outcome of Enablers – policy changes in entry and settlement permissions. If it is not possible to link incoming Features and How and outgoing records for individual travellers, much of the analytical benefit to Delivered policymakers and intelligence will be lost (e.g. information on net migration, length of stay and overstaying). Process step MI collection and reporting; the recording of individual travel histories. Supply of data extracts to ONS. Resources will be needed to analyse the data within Enablers IRS and DART. Required Refer to the Business Change Impact and Investigations template.

Business Analysis teams will need to be set up within DART and IRS to process, report on, Changes analyse and publish the full range of information that will become available from e- (*Process / Borders as it is rolled out. This will eventually replace and enhance current information Organisation/ collected from landing cards although landing cards should continue to be collected at Technology/ individual ports and processed until the data reporting aspects of e-Borders are fully Information operational using the new technology. * delete as Business Action Business appropriate) Unit / Name (if applicable) Function / Dept

Home Office and OGD policy makers, analysts and Who receives the intelligence operations. benefit Therefore, UK plc (and Local Authorities in particular). Who is accountable for BIA delivery Benefit profile Target Frequency of Baseline (e.g. 25% (as per measurement Measures (as per Start Date End Date annual Business / by whom PID) leakage case) measured after 2 years) Full range Full range of Starts to Fully The of MI MI available to phase in realisable benefit available to analysts for all from 2007 from full profile will analysts ports from at Initial e-Borders match that As e-Borders for small 2014 Operating operating of the e- 1 main number of Capability capability Borders

programme ports from in 2014 rollout 2008 from 2007

ability to 2014

To whom are Key Costs of measures review

Account measurement reported dates Issues / Risks / If arrival and departure data cannot be analysed it will not be possible to plan future Dependencies migration and enforcement policy or monitor the effects of existing migration and enforcement policies. If arrival data cannot be linked to exit data in the form of a personal travel history, much of the enforcement activity and analysis referred to above will not be possible. If Landing Cards cease to be collected, before the equivalent e- Borders data are reliably available, port by port, there will no longer be full coverage of arrivals to the UK. If migration data are not supplied to the ONS, the UK will not have accurate and informative estimates of international migration, which has serious implications for national and local delivery of services. Senior User Name : REDACTED Signature: Concurrence Date:19/06/07 SRO/Programme Director Name : REDACTED Signature: Date:19/06/07 All Concurrence Notes /

references

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D.10 15 - Efficient and effective processing of passengers at UK ports

No. and short title 15 - Efficient and effective processing of passengers at UK ports

1) e-Borders systems will provide risk assessment of passengers and additional information to officers at the primary line leading to more efficient and effective processing of passengers at UK ports. In particular:

 Improved integrity of the visa issuing process will lead to fewer visa holders being required to submit to further examination at ports;

 Availability of Other Passenger Information (OPI), data mining and data analysis for profiling will identify those who may merit further examination which will lead to better focused interviews and more robust decision making

 Automatic Number Plate Recognition (ANPR) will facilitate more efficient processing of passengers and vehicles by using the Vehicle Registration Mark (VRM) as the key to extracting passenger information provided in advance as part of the booking process

 Enriched alerts from the e-BOC/PAUs will lead to a reduction in time spent by officers at the primary line verifying matches and obtaining reasons for a hit ; and

 Access to a wider range of databases (e.g. CID, CRS, Omnibase) at the primary line will minimise overall time spent on interventions and lead to more efficient decision making.

 Availability of inbound TDI/SI for all arriving passengers will increase the number of inadequately documented arrivals evidentially linked to their point of origin. Detailed Description  Streamlining of existing manual processes will facilitate faster processing of Non EU arriving passengers

 Airline Liaison Officers (ALOs) will have access to additional information enabling them to provide carriers with more informed guidance regarding potential passengers.

2) The ability to conduct watchlist checks prior to arrival will enable the majority of EEA/EU passengers (over 85% of travellers to the UK) to use biometrically enabled travel documents to gain admission through an Automated Clearance System (ACS) at those ports where they are implemented. Increases in passenger numbers will be processed without a commensurate increase in staff resource. The advent of ACS is expected to allow the primary line to accommodate more entry points than are currently available under the present traditional manual configuration.

Non EEA/EU passengers who have biometrically enabled documents and an existing entitlement to leave to enter (including holders of valid UK visas and biometric residence permits), once risk assessed, will also be able to use automated control

systems, further reducing numbers to be manually processed.

An automated clearance system will provide a consistent process for admitting passengers and will be immediately available without the need to deploy staff resources

3 All arrival details will be recorded directly onto e-Borders negating the requirement for landing cards saving the resources at port used in processing them

Management Commitment Management Beneficiary Border Control

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Border Control Business Plan 2006-07 - Home Office Public Service Agreement 5 „Reduce unfounded asylum claims as part of a wider strategy to tackle abuse of the PSA Impact immigration laws and promote controlled legal migration.‟

Effective controls Support to legal migration UKVisas – expedited clearance Other Key Business Community cohesion for customers objectives Objectives Public confidence contributed Supported Productivity to Technology Base Target Value / TBC Quantification Source of

quantification Change Benefit Category Efficiency See change impact assessment Type Functionality

Capturing TDI, access to ,CID, CRS, and Omnibase, PMR, Watchlisting, ATC, ACS, Enablers – Features ANPR, OPI, data mining, data analysis and How Delivered Process step Enablers Primary line – International Arrivals Refer to the Business Change Impact and Investigations template Required Business Changes Process,/Technology/ The introduction of the e-Borders solution will lead to new ways of working on the Information primary line. Officers will have access to additional information and be required to

capture passenger data. Action Business Business Unit / Name (if applicable) Function / Dept Who receives the Border Control

benefit General Public Who is accountable Border Control for delivery Benefit profile Target Frequency of Baseline (e.g. 25% (as per Start End measurement / Measures ( as per annual Business Date Date by whom PID) leakage case) measured after 2 years) Moderate 1 Average queuing percentage time for non-EU and BSU 12 AOC FOC + leakage as Quarterly/Border travel time through months to Decrease April March passenger Control the arrivals hall for 31/3/09 2009 2014 numbers EU increase 2 Number of passengers Quarterly/Border 0 2019 processed through Control ACS IRS/BSU 12 AOC FOC + 3 Ratio of IS81s Quarterly/Border months to April March issued to refusals Control 31/3/09 2009 2014 BSU 12 months to 31/3/09 (numbers of

4 Percentage of visa AOC FOC + High Visa holders required Quarterly/Border nationals Decrease April March percentage to submit to further Control required to 2009 2014 leakage examination submit to further examination Accountability – see note)

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5 Number of passengers passing BSU 12 AOC Quarterly/Border through an months to Increase April 2019 Control immigration control 31/3/09 2009 per FTE 6 Percentage of staff DCG/LCU. AOC FOC High resources spent Resources Quarterly/Border Zero April March percentage processing landing in place at Control 2009 2014 leakage cards 31/03/09 End of 2009 to understand initial impact of e-Borders

Border Key To whom are Costs of End 2011 post medium Control review measures reported measurement operational capability go live BTB dates

End 2014 post full operational capability go live Issues / Risks / Dependencies: Dependencies  Take up of biometric travel documents  e-Borders solution leading to improved UK visa issuing process

Risks:  Passenger volume increase may not be consistent across ports  Officers may spend longer dealing with passengers due to the additional data available  If more individuals of interest are identified this could increase operational resource requirements  Initial technology implementation may require additional operational staff to assist passengers  Certain categories of passengers may be unable to use ACS eg young children  There may be initial resistance to ACS by the travelling public  e-Boc processes for verifying matches and issuing alerts may not be perceived to be robust by front-line staff Senior User Name : REDACTED Signature: Date: 07/08/07 Concurrence SRO/Programme Director Name : Signature: Date: All Concurrence  Biometric Resident Permit Holders are not currently included in the calculations for ACS

 A number of the measures are already counted and collated by BCBSU Notes / references  (Measure 4) Due to DQ issues the measure will have to be of visa nationals rather than holders

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D.11 16 - Improved cross-agency working

No. and short title 16 - Improved cross-agency working e-Borders is a multi-agency programme which will have a joint operations centre. This Detailed will support improved cross agency working resulting in joined up decision making. This Description will also lead to a reduction in the duplication of investigations by different agencies on the same subject.

Beneficiary UK plc PSA Impact Key Business Other n/a

Objectives objectives

Supported contributed to Target Value / n/a Quantification Source of n/a quantification

Management Commitment Management Benefit Category Efficiency Change Type n/a

Functionality

Enablers – Features and How

Delivered Process step Enablers Required

Business Changes (*Process / Organisation/ Technology/ Information * delete as Business Action Business appropriate) Unit / Name (if applicable) Function / Dept Who receives the UK plc benefit Who is accountable for UK plc delivery Benefit profile Target Frequency of Baseline (e.g. 25% (as per End measurement Measures ( as per Start Date annual Business Date / by whom PID) leakage case) measured after 2 years)

1

2

3 To whom are Key Costs of measures review

Accountability measurement reported dates Issues / Risks / Dependencies Senior User Name : n/a UK plc Signature: Concurrence Date: SRO/Programme

Name : Signature: Director

All Date: Concurrence Notes /

references

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D.12 REDACTED Table REDACTED

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D.13 22 - Reduced benefits overpayment or incorrect payments

No. and short title 22 - Reduced benefits overpayment or incorrect payments Ability to access comprehensive Passenger Movement Records will enable DWP to Detailed identify those who have left the UK and are still claiming benefits that are conditional Description upon continued residence in the UK. Beneficiary DWP PSA 10A to reduce loses from fraud and error for people of working age in IS &JSA with a 33% reduction by March 2004 and 50% by March 2006. PSA Impact PSA10B to reduce the level of fraud and error in Housing Benefit paid to working age claimants by 25% by 2006 from a baseline year of 2002/03. Key Business Other Objectives objectives Supported contributed to Based upon the Regional Benefit review it is estimated that abroad fraud relating to income support, job seekers allowance and pension credit is currently (2004/05 between £20m and £47m per annum. This figure is expected to increase to between £28m and £65m pa by 2010/11. It is currently felt that 70% of data could be matched accurately. Is this likely to increase with travel no‟s or not? No-The increase in our figures was based upon the forecast of increased benefit expenditure as opposed to being based on

Target Value / travel numbers, although of course the abroad fraud trend could continue as travel Quantification numbers rise. When should they be phased inline with passenger no‟s going through e-B or will we only get benefit when system fully operational? DWP should receive benefits from the moment we start to receive data, although full benefits will only be achieved once the system is fully operational. DWP also needs to know whether we will receive data in real time or at regular intervals. If the latter, then the fraud may already have been committed although loses will be reduced. Source of DWP document dated 22/09/05, title “Abroad fraud and error projections for e-borders quantification savings”

Management Commitment Management Benefit Category Change Type

Functionality

Enablers – TDI/SI creating a passenger movement record Features and How

Delivered Process step Enablers Required

Business Changes (*Process / Organisation/ Refer to the Business Change Impact and Investigations template Technology/ Information * delete as Business Action Business appropriate) Unit / Name (if applicable) Function / Dept Who receives the DWP benefit Who is accountable for DWP delivery Benefit profile Target Frequency of Baseline (e.g. 25% (as per End measurement Measures ( as per Start Date annual Business Date / by whom PID) leakage case) measured

after 2 years) 1

2

Accountability 3

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To whom are Key Costs of measures review measurement reported dates Issues / Risks / Dependencies  Realisation of the benefits stated relies on the fact that e-Borders information can be lawfully shared with, and will be easily accessible to DWP investigators, and implies a level of integration between e-Borders and the DWP‟s IT and processes  Estimates are based on IS/JSA/PC claims and do not cover other Benefits.  Need to be careful on the proportionate nature of the data obtained. Getting information on millions of passengers in detail to catch a handful of fraudsters may be seen as disproportionate from a legal perspectice. DWP are a care agency not a border control agency.  Should we add confidence levels in here - +/- 40% per original case? These confidence levels were supplied by DWP analysts and related to the potential benefits to DWP.  Should we add estimate of integration costs – is this possible in timescales? What information would you be looking for in respect of this question? Senior User Name : REDACTED Signature: e-Mail Date: 24/5/07 Concurrence SRO/Programme

Name : REDACTED Signature: e-mail Director

All Date: 21/6/07 Concurrence The benefit profiles are indicative, unrefined estimates of the scale of recovery of social security benefits as a result of using e-borders data to combat social security benefit fraud abroad. They do not therefore represent quantifiable savings that can necessarily Notes / be realised. Realisation of any savings in this area are dependent upon the references establishment of legally compliant data sharing gateways, the quality and integrity of the e-borders data and DWPs ability to provide resources to exploit any e-borders matched data given other competing fraud priorities . This will be tested using a pilot data match to objectively assess quantifiable benefit recoveries that might flow from e-borders data.

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D.14 24 – Improved public confidence in border and security controls

No. and short title 24 – Improved public confidence in border and security controls e-Borders will lead to the improvement in public confidence of border and security controls, demonstrating more proportional responses and better social cohesion, through:

 Increased interventions and arrests at the border and elsewhere  The deterrence effect that the system will have on people contemplating unlawful entry into the UK – this will lead to a reduction in the UK „pull factor‟ for potential asylum seekers and illegal entrants and the UK will therefore be Detailed seen as less of a soft touch Description  A reduction in the number of prohibited items likely to cause harm to society entering the country (e.g. weapons, Class A drugs)  More targeted tracking of individuals of interest through more accurate profiling. Passengers will be les likely to be subject to un-necessary interventions which will reduce the tendency for certain groups to feel unduly targeted by the borer agencies. There could be a potential economic benefit to both carriers and UK plc as more people travel to the UK as a result of public confidence

Beneficiary UK plc PSA Impact Harm Reduction Key Business Other Objectives Harm Reduction objectives Supported contributed to Target Value / n/a Quantification Source of n/a quantification

Management Commitment Management Benefit Category Effectiveness (Security) Change Type

Functionality

Enablers – TDI, Replacement HOWI, eBOC, Profiling, ATC, PMR, ACS Features and How

Delivered Process step Enablers Required

Business Changes (*Process / Organisation/ Technology/ Information * delete as Business Action Business appropriate) Unit / Name (if applicable) Function / Dept Who receives the UK plc benefit Who is accountable for UK plc delivery Benefit profile Target Frequency of Baseline (e.g. 25% (as per End measurement Measures ( as per Start Date annual Business Date / by whom PID) leakage case) measured

after 2 years) 1

2

Accountability 3

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To whom are Key Costs of measures review measurement reported dates Issues / Risks / Dependencies Senior User Name : n/a UK plc Signature: Concurrence Date: SRO/Programme

Name : Signature: Director

All Date: Concurrence Notes /

references

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D.15 25 - Improved intelligence and risk analysis

No. and short title 25 - Improved intelligence and risk analysis e-Borders will bring much improved intelligence and capacity for enhanced risk analysis for Intelligence Directorate. Data mining of TDI, Profiling, OPI and ATC refusal records will show which routes are employed by high risk travellers and this data will be used as Detailed a tool to refine intelligence and to identify patterns and trends of abusive behaviour. The Description end benefit is one of harm reduction through increased disruption and dismantling of organised crime groups, facilitators and individuals through better strategic intelligence analysis. Beneficiary Intelligence Directorate UKIS Business Plan 05/06 – Strategic Objectives: Assisting (IND) to become a fully effective intelligence led organisation through the PSA Impact continued development and support of intelligence capabilities in partnership within and outside (IND). IND Review 2006 • Strengthen our borders, use Intelligence Directorate Delivery tougher checks abroad so that Plan 06/07 – 09/10 only those with permission Provide monthly quality-assured can travel to the UK, and risk assessments to senior ensure we know who leaves managers Tasking and Co- Key Business Other so that we can take action ordinating Groups, with the Objectives objectives against those who break the provision of intelligence briefing Supported contributed to rules and threat assessments to enable • Ensure and enforce the prioritisation of resources compliance with our across (the) business, with regular immigration laws, removing evaluation of the impact of our the most harmful people first products on the business. and denying the privileges of Britain to those here illegally. An enhanced intelligence picture for analysis by Intelligence Directorate which enables Target Value / new premises identifying high risk groups and trends of abuse to the immigration Quantification control. Source of Intelligence Directorate assessments command to observe a qualitative improvement in quantification the intelligence picture as a result of e-borders programme.

Management Commitment Management Benefit Category Effectiveness (Other) Change Type Functionality 1) – Travel Document Information (TDI) / Advanced Passenger Information (API) 2) – Other Passenger Information (OPI) / Passenger Name Record (PNR) Enablers –

Features and How Process step Delivered Method of exchanging relevant data and reporting from e-Borders systems to Intelligence Directorate systems required. Enablers Organisation More integrated data sharing and collaboration will all relevant agencies and Required stakeholders. Business Human resource with skills to enable complex data mining from E-borders to be Changes delivered combined with relevant business knowledge, and understanding of (*Process / intelligence needs. Organisation/ Human resource at Intelligence Directorate with analytical skills to incorporate the fresh Technology/ intelligence into the fuller intelligence picture. Information

* delete as Technology appropriate) Data mining software which effectively mines e-Borders data alongside databases to Business Action Business enable end-to-end analysis of case profiles. Unit / Name (if applicable) Function / Dept Who receives the Intelligence Directorate Assessments Command benefit Who is

accountable for Intelligence Directorate Assessments Command y Accountabilit delivery

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Benefit profile Target Frequency of Baseline (e.g. 25% (as per measurement Measures ( as per Start Date End Date annual Business / by whom PID) leakage case) measured after 2 years) % of total data TBC TBC TBC Measured by None available for E-borders data mining Number of TBC TBC TBC Measured by identified body trends/profiles None responsible identified via for data data mining mining tool per month Number of TBC TBC TBC identified trends/profiles Measured via identified via Intelligence None data mining Directorate tool that are Assessments reported via Command intelligence assessments To whom are Key Costs of measures N/K review Annual measurement reported dates Issues / Risks / Risks Dependencies 1. Data Mining doesn‟t provide distinguishable and useful trends and profiles 2. Technical solutions not found for profiling issues 3. Legal issues – information access and data sharing constraints 4. Availability of resources 5. Feedback process not fully in place or followed properly Senior User Name : REDACTED Signature: e-mail Date: Concurrence 17/05/07 SRO/Programme

Name : Signature: Director

All Date: Concurrence Notes /

references

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D.16 26 - Improved tactical intelligence

No. and short title 26 - Improved tactical intelligence Tactical intelligence is improved through inference building based on richer data sets and passenger movement records - REDACTED

Ability to access TDI/SI (inbound/outbound) and OPI builds a rich data history of Detailed Passenger Movement Records. This can be used by Intelligence Directorate to add value Description to tactical intelligence developments.

The end benefit is one of harm reduction through increased disruption and dismantling of organised crime groups, facilitators and individuals. Beneficiary Intelligence Directorate UKIS Business Plan 05/06 – Strategic Objectives: Assisting BIA to become a fully effective intelligence led organisation through the PSA Impact continued development and support of intelligence capabilities in partnership within and outside BIA IND Review 2006 • Strengthen our borders, use tougher checks abroad so that Intelligence Directorate Operations only those with permission can Command Delivery Plan 07/08 travel to the UK, and ensure we Produce high quality actionable Other know who leaves so that we can Key Business intelligence referrals targeting objectives take action against those who Objectives organised immigration crime, contributed break the rules Supported which meet relevant time and to • Ensure and enforce quality requirements and lead to a compliance with our immigration demonstrable outcome in 85% of laws, removing the most harmful cases. people first and denying the privileges of Britain to those here illegally. Tactical intelligence referrals that have demonstrable outcomes in 85% of cases, Target Value / developed by Intelligence Directorate where an aspect of the intelligence referral Quantification development was related to the provision of information directly obtained from e-Borders systems. Source of Yearly audit of Intelligence Directorate referrals to indicate where e-Borders data was a quantification factor.

Management Commitment Management Benefit Category Effectiveness (Other) Change Type Functionality 1 – Travel Document Information (TDI) / Advanced Passenger Information (API) 11 – Other Passenger Information (OPI) / Passenger Name Record (PNR) Enablers –

Features and Process step How Delivered Method of interrogating e-Borders systems by Intelligence Directorate staff required Method of adding flexible time limited profiles for covert alerts of passenger movement Enablers required. Organisation More integrated data sharing and collaboration will all relevant agencies and Required stakeholders. Business Human resource with skills to deal with and monitor and administrate profiles entered on Changes e-Borders systems by interested agencies. Resource should have sufficient multi-agency

(*Process / business knowledge and technical knowledge to manage the system. Organisation/ Human resource to analyse the potential increase in intelligence material received from Technology/ e-Borders at Intelligence Directorate as a result of profiles and analysis of existing Information datasets. * delete as appropriate) Technology Profiling system needs to be implemented to a point where multiple profiles can Business Action Business simultaneously be entered based on varied criteria Unit / Name (if applicable) Function / Dept Who receives the Intelligence Directorate Operational Command benefit Who is

accountable for Intelligence Directorate Operational Command y Accountabilit delivery

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Benefit profile Frequency of Baseline Target (e.g. 25% Start End measurement / Measures ( as per (as per annual Date Date by whom PID) Business case) leakage measured after 2 years) Intel product developments Measured by based on e- INTELLIGENCE 1 None TBC TBC TBC Borders DIRECTORATE sourced ODU intel/information Intel referrals disseminated where e- Measured by Borders INTELLIGENCE 2 None sourced TBC TBC TBC DIRECTORATE intel/information ODU was significantly present Number of profiles placed on e-Borders Measured by systems based INTELLIGENCE 3 None TBC TBC TBC on Intelligence DIRECTORATE Directorate ODU tactical intelligence To whom are Key Costs of measures N/K review Annual measurement reported dates Issues / Risks / Risks Dependencies 6. Profiling doesn‟t work 7. Technical solutions not found for profiling issues 8. Legal issues – information access and data sharing constraints 9. Availability of resources 10. Feedback process not fully in place or followed properly Senior User Name : REDACTED Signature: e-mail Concurrence Date: 17/05/07 SRO/Programme

Name : Signature: Director

All Date: Concurrence Notes / references

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D.17 27 - Reduction in processing certain categories of leave to remain cases

No. and short title 27 - Reduction in processing certain categories of leave to remain cases The availability of comprehensive Passenger Movement Records (PMR) will allow caseworkers to access an applicant‟s travel records and calculate time spent in the UK Detailed Description electronically, instead of having to work through documents and several, often inaccurate resources such as Warehouse. This is important for instance, in dealing with applications for indefinite leave to remain. Beneficiary Managed Migration ***Improve capability to deliver a decision on 70% of cases within 20 working days and PSA Impact 90% within 70 working days.*** 5. To continue to streamline processes utilising a range of quality and continuous 1. To maximise GGN‟s improvement tools. To contribution in liaison with General contribute to the delivery of Key Business Group South, to delivering the Other objectives efficiency savings across the Objectives SLA targets for charged work of contributed to business and the reduction of Supported completing 70 per cent of cases unit costs and greater within 20 working days and 90 per utilisation of assets through cent in 70 working days. the continuation (and potential expansion) of the evening working pilot. Discussions with LTR caseworkers indicate that it can take up to one hour to search through electronic Landing Cards records in such cases searches return multiple possibilities. This would also cut down on the need for extended inquiries, which currently occur when BIA believe that someone was out of the country but cannot prove Target Value / it and therefore ask for the applicant for evidence of their whereabouts. Quantification

From the 100 test cases examined a saving of up to £0.19 m per annum when fully implemented was calculated. This has a NPV of up to £0.95 m over the life of this business case. We completed a test of 100 cases to establish the current time to complete a travel Source of movement record. This averaged 17 minutes per case compared to an estimated e- quantification Borders timing of 5 minutes. When compared to case volumes and estimated volumes moving forward the above benefit was calculated.

Management Commitment Management Benefit Category Efficiency Change Type Functionality Capture of inbound & outbound passenger data from Carriers.

Enablers – Confirmation of passengers‟ arrival into the UK. Features and How Maintenance of passengers‟ Travel History. Delivered

Enablers Process step Required Business Changes (*Process / Need to establish how caseworkers will access e-Borders data. Will there be a real time Organisation/ link between CID and e-Borders systems or will caseworkers have access from a Technology/ desktop icon which allows access into movement history. Information * delete as Business Action Business appropriate) Unit / Name (if applicable) Function / Dept Who receives the Managed Migration General Casework benefit Who is accountable Managed Migration General Casework for delivery e-Borders

Benefit

profile (e.g. Target Frequency of Baseline 25% (as per measurement Measures ( as per Start Date End Date annual Business / by whom PID) leakage case) measured after 2 Accountability years)

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1- Average e- 100% for Borders Response 17 minutes 5 minutes 2011 n/a Quarterly each case time 2 – Numbers of 82,082 In line with Per MM relevant cases (2005/06) 2011 n/a e-Borders Quarterly forecasts considered coverage 3 - ? Key To whom are MM/e- Costs of 5 years after 95% e- review measures reported Borders measurement Borders coverage. Dates Issues / Risks / Access to e-Borders data Dependencies Senior User Name : REDACTED Signature: Date: 09/05/07 Concurrence SRO/Programme

Name : Signature: Director

All Date: Concurrence

Notes / references

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D.18 31 - More robust decision making for Managed Migration cases

No. and short title 31 More robust decision making for managed migration cases Comprehensive Passenger Movement Records (PMR) will provide Managed Migration caseworkers with up to date and historical travel records. This accurate and comprehensive information will improve the quality of decision making for PBS and non- Detailed PBS cases. Description PBS awards points for previous travel compliance, so PMR will be a key enabler in terms of checking whether migrants have entered/exited the UK in line with their terms and conditions. Beneficiary Managed Migration ***Improve capability to deliver a decision on 70% of cases within 20 working days and PSA Impact 90% within 70 working days.***  Home Office Aim 6 –  Controlling our migration is managed to Borders: Making benefit the UK, while Migration work for preventing abuse of the Britain. Five year immigration laws, and Strategy for asylum the asylum system. and immigration.  (1) To maximise GGN‟s Section 3, para 39. contribution in liaison  (5) 5. To continue to with General Group streamline South, to delivering the processes utilising a SLA targets for charged range of quality and work of completing 70 continuous per cent of cases within improvement tools. 20 working days and 90 To contribute to the Key Business Other per cent in 70 working delivery of efficiency Objectives objectives days. savings across the Supported contributed to  (2) To ensure decisions business and the are made to the reduction of unit requisite consistency costs and greater and quality and that utilisation of assets quality of decision is through the embedded throughout continuation (and operational processes potential expansion) as a driver for increased of the evening productivity and better working pilot. and more consistent

decision making,

ent utilising a range of robust quality assessment tools. Rather than relying on manually checking passport stamps and declarations made on Target Value / application forms, PMR will provide more robust data on which to base decisions, Quantification reinforcing the reasons for refusal when relevant. There will also be a time saving in this. See Benefit 27. Source of n/a Qualitative (for time benefit, see Benefit 27 impact assessment) quantification

Management Commitm Management Benefit Category Effectiveness Change Type

Functionality

Enablers – TDI + Movement Record Features and How Delivered Process step

International inbound and outbound Enablers Required

Business Changes (*Process / Process change from a manual check of travel documents to an electronic check of Organisation/ records held by e-Borders. Technology change also. Please see relevant Business Technology/ Change Impact Template for further detail. Information * delete as Business Action Business appropriate)

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Unit / Name (if applicable) Function / Dept Who receives the Managed Migration All case working units benefit Who is accountable for Managed Migration All case working units delivery Benefit profile Target Frequency of Baseline (e.g. 25% (as per measurement Measures ( as per Start Date End Date annual Business / by whom PID) leakage case) measured after 2 years)

1

2

3 To whom are Key Costs of measures review

Accountability Measurement reported Dates Issues / Risks / Dependencies

Senior User Name : REDACTED Signature: Date: 12/02/07 Concurrence Name : REDACTED Signature: Date: SRO/Programme

Name : Signature: Director

All Date: Concurrence Notes / references

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D.19 33 - Ability to check status of PBS visa

No. and short title 33 - Ability to check status of PBS visa holders will assist with sponsor management A key feature of the Points Based System is an increased role for sponsors. BIA- registered sponsors will have an obligation to report the arrival and/or departure of sponsored visa holders. Significant new resource is being targeted at ensuring that sponsors comply with their obligations.

Access to comprehensive passenger movement records will provide improved management information on movements of visa holders who fail to comply with the time restrictions on their visas. This information will be of direct assistance to staff assessing sponsors‟ compliance with their obligation. Detailed

Description Compliance Officers and Account Managers working directly with sponsors will be able to use passenger movement records to form a more detailed and accurate overall picture of the visa compliance of sponsored migrants.

Improved management information will also be used to support the work of Managed Migration Intelligence Units, to enable risk profiling of sponsors and migrants, targeting of resource towards areas of non-compliance, and over time will lead to more effective and efficient processes.

Beneficiary Managed Migration Unknown. The sponsor Account Management is a new function and PSAs have not PSA Impact been agreed yet. Key Business Home Office Aim 6 securing our borders, preventing Objectives abuse of our immigration laws and managing Supported migration to benefit the UK

PBS Strategic Driver : Improve This is not a pure economic benefit efficiency and control and will only be realised PBS Benefit V2.4 Better Other Target Value / downstream, but there are wider Compliance with the objectives Quantification benefits to society and the Immigration Rules through contributed to economy from a reduction in the increased sponsor role costs of non-compliance. (NB stated benefit in PBS FBC) Source of We expect the quantified benefits of MM‟s new expanded sponsor management process quantification to become available over time.

Management Commitment Management Benefit Category Effectiveness (Other) Change Type

Functionality

Enablers – TDI (+ Movement Records) Features and How Delivered Process step

International Departures Enablers Required

Business Changes This is a part of a strategic change for MM, with cross-cutting impact on processes, (*Process / organisation, technology and information. Please see relevant Business Change Impact Organisation/ Template for further detail. Technology/

Information * delete as Business Action Business appropriate) Unit / Name (if applicable) Function / Dept Who receives the Managed Migration Sponsor Management & Compliance Function benefit Who is accountable for Managed Migration PID Programme delivery Benefit profile Target Frequency of Baseline (e.g. 25% (as per End measurement Measures ( as per Start Date annual Business Date / by whom PID) leakage case) measured after 2 Accountability years)

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1

2

3 To whom are Key Costs of measures review measurement reported Dates Issues / Risks / Dependencies Issue – Benefit is dependent on the MI capability to run reports against individual sponsors, which requires a degree of connectivity between MM and e-borders MI systems. Name : REDACTED Signature: Date: Senior User 12/02/07 Concurrence Name : Signature: Date: SRO/Programme Director Name : Signature: Date: All Concurrence Notes /

references

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D.20 34 - Eliminate the cost of processing Landing Cards

No. and short title 34 – Eliminate the cost of processing Landing Cards E-Borders will collect and consolidate a considerable amount of data that is currently not readily available via the Passenger Movement Record. This will make it possible to Detailed obtain detailed arrivals and departures data, by carrier, port, entry category and other Description passenger information, which will remove the need for manual Landing Cards, currently provided at cost by carriers and processed (manually) by BIA and RDS. Beneficiary BIA Landing Cards Unit (LCU), and ports of entry (and indirectly BIA as a whole). PSA5: Reduce unfounded asylum claims as part of a wider strategy to tackle abuse of PSA Impact the immigration laws and promote controlled legal migration. Strengthen our Fast track asylum decisions, remove borders, use tougher those whose claims fail and integrate checks abroad so that those who need our protection. only those with Ensure and enforce compliance with Other Key Business permission can travel our immigration laws, removing the objectives Objectives to the UK, and ensure most harmful people first and denying the contributed Supported we know who leaves privileges of Britain to those here illegally. to so that we can take Boost Britain's economy by bringing the

action against those right skills here from around the world, who break the rules. and ensuring this country is easy to visit legally. The costs (economic and environmental) of producing, transporting and disposing of landing cards and of processing them within ports, LCU and DCG would be saved. Full details are currently taken from only a small number of landing cards with the Target Value remainder subjected to sampling for statistical purposes. This has an NPV of £10.3m over 10 years from contract award. (The cost of producing them is currently borne by the Carriers and, as a minor cost dispersed among many carriers, it has been excluded from this benefit calculation). Change

Management Commitment Management Benefit Category Direct financial Technology Type Functionality Travel Document Information (TDI) Movement records will provide the information that is currently provided from Landing Cards. A key point is that it will also do this for all passengers (including British and other EEA nationals) whereas the current system relies on sampling, and for non-EEA nationals only. It is also possible that additional Enablers – data could be collected on each passenger. This could be achieved, for example, by a Features and How combination of adding defined fields in the e-Borders database and leaving undefined Delivered fields (including in the IS81 issue data) that could be used for different operational or research purposes from time to time.

Process step Enablers International arrivals and departures. There will need to be a reassessment of sampling/input requirements as landing cards are progressively replaced by e-Borders and the data reporting facilities are tested. For

example, with significant coverage by e-Borders even from initial operating capability in 2009, there will be a need to understand what sampling is still required from the non- Required covered routes/carriers to ensure the continuing robustness of data used and statistics Business Changes published by IRS and ONS.

There will need to be a review of reporting requirements by stakeholder to ensure that e-Borders replaces the current arrangements in a seamless way to ensure no loss in Business Action Business service, and indeed to target improvements. Unit / Name (if applicable) Function / Dept

BIA Landing Cards Unit Who receives the (LCU), and ports of entry Data entry. benefit (and indirectly BIA as a whole). Who is The Senior Responsible accountable for

Accountability Owner delivery

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Benefit profile (e.g. Frequency of Target 25% Baseline measurement Measures (as per Business Start Date End Date annual (as per PID) / by whom case) leakage measured after 2 years) Complete Starts to phase Fully Quarterly elimination when in from 2009 at 2009 to Current realisable check on e-Borders is fully Initial Operating 2014 as e- headcount from full headcount and 1 DCG Headcount operational and Capability on the Borders employed is 6 operating landing card the data reporting assumption that rolls out to FTEs capability in volumes by function has been work begins ports 2014 DCG tested. before this Complete elimination when e-Borders is fully operational and Starts to phase Current Fully Quarterly the data reporting in from 2009 at 2009 to headcount realisable check on function has been Initial Operating 2014 as e- 2 LCU Headcount and employed is 8 from full headcount and tested (but some Capability on the Borders outsourcing cost FTEs plus operating landing card LCU capacity will assumption that rolls out to £15K a month capability in volumes by need to be work begins ports outsourcing 2014 DCG retained in the before this short term to deal with enquiries about back data) Starts to phase in from 2009 at Initial Operating Fully Quarterly Complete 2009 to Approximately Capability (note realisable check on elimination when 2014 as e- 10 FTE that only 50% of from full headcount and 3 Port Headcount e-Borders is fully Borders spread across headcount operating landing card operational (but rolls out to the ports reduction can be capability in volumes by see RH box) ports achieved given 2014 DCG spread across multiple ports) End of 2009 to understand Costs (probably initial impact of e-Borders negligible) of To whom are To be Costs of quarterly check Key review End 2011 post medium measures reported advised. measurement on headcount dates operational capability go live and landing card volumes End 2014 post full operational capability go live Issues / Risks / Key assumption is that FTE and outsourcing costs are fully variable in line with the number of landing Dependencies cards replaced by e-Borders. The risk is that this is not the case, given current sampling protocol, and the benefits are not realisable until later in the “go live” process.

There is a risk that realisation of Port resource savings will be difficult to manage/obtain. Given the dispersed nature and the fact that in smaller ports landing cards are only part of an individual‟s duties, it has only been assumed that 50% of current headcount can be released until full operating capability.

The assumption is that the outsourcing contract cost is fully variable and that there are no termination fees built into the contract. There is a risk to benefits realisation if this is not the case. Senior User Name : REDACTED Signature: Date: 18/06/07 Concurrence SRO/Programme

All Name: Brodie Clark Signature: Date: Director Concurrence

Notes / references

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D.21 35 - Improved decision-making for repeat visa applications

No. and short title 35 – Improved decision-making for repeat visa applications A) e-Borders will lead to improved decision-making for repeat visa applications, based on the record of Travel Document Information and Passenger Movements for each applicant, which may provide evidence of particular patterns and trends.

For UKvisas, the information will enable more accurate decisions to be made on visa applications based on objective evidence of the applicant‟s past behaviour. Currently, an ECO needs to rely on passport stamps (but without any record of embarkation from the UK) and on the integrity of the information provided by the applicant to make this judgement. Visa compliance can cover such situations as follows: 1. Overstayers – situations where visa holders previously failed to comply with Detailed visa time restrictions Description 2. Students‟ significant absences from the UK in term-time

3. Multiple entry visit visa holders‟ significant periods spent in the UK suggesting residence by default

4. Long-term business visa holders who rarely use the visa and may be maintaining a visa for ”insurance” purposes (either legitimately or otherwise).

B) Recording of Travel Document Information will enable the identification of compliant travellers and as a result this will inform future strategy for processing low risk frequent travellers e.g. an automated system could result from the identification of regular low risk individuals.

Beneficiary Ukvisas / Managed Migration Supports UKvisas PSA targets for processing non-settlement and settlement visa PSA Impact applications within target times. UKvisas Mission Statement: FCO Objective II: “UKvisas is the overseas arm Protection of the UK from illegal of the UK's integrated border management . Our goals are immigration, drug trafficking and to bring communities together and improve the UK's Key Business other international crime. Other competitiveness as a Objectives objectives destination for travel, trade, Supported contributed to migration and investment through programmes which Home Office Aim 6: prevent immigration abuse, deliver value for money and Effective regulation of entry to, and earn public confidence." the settlement in, the UK in the interests of sustainable growth and social inclusion.

 Please refer to the Benefit Quantification Model [v0.6 dated 03/16/07] on pages 3 and 4. It must be noted that the benefits for both No 35 and 36 have been combined. itment Target Value /  See Benefit Impact Assessment Templates – there are 2 options for quantification Quantification either 1) an increased efficiency rate of 11.6% productivity per visa application process or 2) staff recruitment avoidance. The latter option is represented on the new benefit quantification model.

Source of Annex H exercise, assumptions in workshop and new quantification model – see Benefit quantification Impact Assessment Templates.

Management Comm Management Benefit Category Effectiveness and efficiency Change Type

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Functionality

 TDI Enablers –  Passenger Record Movements.

Features and How Delivered Process step

Feed into UK case-working system visa record Enablers Required

Business Changes (*Process / Refer to the Business Change Impact and Investigations template. Organisation/ Technology/ Information * delete as Business Action Business appropriate) Unit / Name (if applicable) Function / Dept Who receives the UKvisas Decision Quality, Control Quality benefit Who is accountable for UKvisas Overseas posts delivery Benefit profile Target Frequency of Baseline (e.g. 25% (as per End measurement Measures ( as per Start Date annual Business Date / by whom PID) leakage case) measured after 2 years)

1

2

3 To whom are Key Costs of measures review

Accountability Measurement reported dates Issues / Risks / Issues: Dependencies  The benefit only exists when people need to re-apply for visas and the TDI confirms previous non adherence. There is a risk that once people start to know about the risks of non-adherence whilst knowing they will need to re-apply in future, they will simply stay in the UK and not risk being “caught” therefore the benefit will decrease.

Dependencies:

 The database must reach a critical mass in order to be effective  Data accuracy  Data matching  Ensuring the case-working system is up and running in time  Robust initial visa issuing process  Training

Risks:

 Potential for a disbenefit initially if the critical mass is not reached by the planned milestones.

Senior User Name : REDACTED Signature: REDACTED Concurrence Date:18 May 2007 SRO/Programme

Name : Signature: Director

All Date: Concurrence Information requests Notes / references Additional information

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D.22 36 - Improved watch-listing capability

No. and short title 36 – Improved Watch-listing Capability A) e-Borders will greatly improve the watch-list matching process that must currently be performed by an ECA or ECO against the Home Office Warnings Index (HOWI). The improvements are enabled by: 1. Running the visa data against a significantly broader and enhanced, multi- agency set of watch-lists. This will lead to improved detection and identification of individuals who do not qualify for UK entry clearance.

2. REDACTED

3. REDACTED

4. Central resolution of inter-agency issues arising from hits on non immigration/visa watch-lists. Detailed Description 5. Time saved by the ECA/ECO not having to process a response from WICU and re-instigate the case. Verified hits received by the ECO will have been enriched with relevant additional data by the Visa Support Officer (VSO) in the e-BOC who will have ready access to a range of additional government and non government databases e.g. voter‟s register and CID. The VSO (who will have operational experience) will ensure that the information sent to the ECO then facilitates rather than complicates the decision making process. This will lead to a significant reduction in the number of deferrals and referrals.

B) The new process for watch-list checks will not require the technology that is currently used in overseas posts. Following implementation of the new process it is envisaged that this will lead to cost savings from the removal of the need to refresh, support and maintain the technology.

Beneficiary UKvisas Supports UKvisas PSA targets for processing non-settlement and settlement visa PSA Impact applications within target times. UK visas Mission Statement: FCO Objective II: “UKvisas is the overseas arm Protection of the UK from illegal of the UK's integrated border immigration, drug trafficking and management . Our goals are other international crimes. to bring communities together Key Business Other and improve the UK's Objectives objectives Home Office Aim 6: competitiveness as a Supported contributed to destination for travel, trade, Effective regulation of entry to, and migration and investment

the settlement in, the UK in the through programmes which interests of sustainable growth and prevent immigration abuse, social inclusion. deliver value for money and earn public confidence."  Please refer to the New Benefit Quantification Model [v0.6 dated 03/16/07] pages 3 Target Value / and 4. Quantification  See Benefit Impact Assessment Template.

Source of Annex H exercise, assumptions in workshop and new quantification model – See quantification Benefit Impact Assessment Template.

Management Commitment Management Benefit Category Effectiveness and efficiency Change Type Functionality

 Visa data checked against watchlists Enablers –

Features and How Process step Delivered

 UKvisas case-working interface with e-Borders Enablers

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Required

Business Changes (*Process / Organisation/ Refer to the Business Change and Impact Investigations template Technology/ Information * delete as Business Action Business appropriate) Unit / Name (if applicable) Function / Dept Who receives the UKvisas Control Quality, Decision Quality, HR benefit Who is accountable for UKvisas eBOC visas staff and overseas posts delivery Benefit profile Target Frequency of Baseline (e.g. 25% (as per End measurement Measures ( as per Start Date annual Business Date / by whom PID) leakage case) measured after 2 years)

1

2

3 To whom are Key Costs of measures review

Accountability measurement reported dates Issues / Risks / Dependencies: Dependencies  Link with UKvisas Biometrics programme where visa applicants‟ fingerprints will be checked against IAFS database. Hence information from e-Borders and Biometric check should strengthen identity verification.  ECOs knowing policy/process for watchlist hits  ECOs will need to have confidence in the process and data provided to them.  Data Accuracy  Data matching

Senior User Name : REDACTED Signature: REDACTED Date: 18 Concurrence May 2007 SRO/Programme

Name : Signature: Director

All Date: Concurrence Information requests Notes / references Additional information

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D.23 38 - Improved joint working provides efficiency savings for police operations

No. and short title 38 – Improved joint working provides efficiency savings for police operations Currently when police request information from other Government departments and carriers they have to approach them individually. It can potentially take days to receive the response to the RFI.

The e-BOC will provide police staff with access to numerous Government watchlists (e.g. Omnibase and PNC) enabling them to rapidly respond to RFIs. These RFIs can be Detailed generated either automatically (watchlist matches) or on an ad-hoc basis (call/emails Description from agencies).

In addition it may: . enable some investigations to be concluded quicker; . provide more robust evidence in investigations; and . allow a more efficient deployment of resources. Beneficiary Police PSA Impact Supports the National Policing Plan 2005  Contributes to reduction of harm to the UK from  Supports ACPO(TAM) serious and organised strategy crime.  Supports NCPPs three  Contributes to reducing year strategy Key Business Other overall crime and Objectives objectives combating serious and Supported contributed to organised crime.  Supports the government‟s Counter Terrorist Strategy (CONTEST)

Target Value / Time saved by police officers securing manifest and other travel related data.

Quantification Management Commitment Management

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Data collected by JBOC Police staff during June 2006 (more testing and sampling will be required in the future) A trial has been conducted by police staff in the JBOC to collect data on the processing of RFIs, specifically:

. source of RFI (automated or manual); . systems searched; . outcome; and . time taken to process each RFI

By comparing the time taken to process an RFI using the JBOC with traditional methods it is possible to calculate an average time saving for processing RFIs. This was done by:

. adding the time taken to process each RFI in the JBOC over a two week Source of period; quantification . calculating the time these RFIs would have taken to process by traditional methods; and . dividing the total time saving by the number of the RFIs giving the efficiency saving figure.

The survey recorded the time that an enquiry was placed “on hold” pending the result of a request for further information rather than the tine expended on the enquiry itself. Further analysis of the results suggests that the process tine saving was of the order of 30 minutes per case. REDACTED

It is estimated that e-Borders will handled 469 RFIs per day – the opportunity saving (based on a DC‟s hourly capitation rate of £36.25 (as at April 2007)) – amounts to £3,098,000 per annum. This benefit is not considered to be dependent on passenger growth. Change Benefit Category Efficiency Type Functionality

Core e-BOC systems and other agency data systems Enablers –

Features and How Process step Delivered

Enablers Searching of movement records to ascertain whether a subject has travelled

Required The ability to access the e-Borders data warehouse from within forces and at port will Business allow more efficient access to and use of such information. e-Borders will compliment Changes existing business processes

Business Business Action

Unit / Name (if applicable) Function / Dept Who receives the Police benefit Who is accountable for Police delivery Benefit profile Frequency of (e.g. 25% Baseline Target End measurement Measures Start Date annual Date / by whom leakage measured after 2 years) In line with 1 Average time to 37.6 7.6 minutes AOC Ongoing e-Borders Monthly complete an RFI minutes rollout In line with

2 Number of RFIs Nil 469 per day AOC Ongoing e-Borders Monthly handled rollout 3. To whom are Key Costs of measures NCPP review

Accountability measurement reported Dates Issues / Risks / Dependency – availability of historical movement records Dependencies

Senior User Name : REDACTED Signature: All Concurrence Date: 19/6/07

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SRO/Programme Name : Signature: Director Date: Concurrence The true value of this benefit is likely to have been understated. Once the existence of Notes / an easily searchable database of passenger movement is widely known it is likely to references result ion more requests for information. Prompt receipt of such data will help focus police investigations better than at present.

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D.24 42 - Reduction in the loss of direct taxes

No. and short title 42 Reduction in the loss of direct taxes

Comprehensive passenger movement records and improved watchlist matching will improve the identification of known abusers of domicile/residency tax status;

The ability to significantly increase the level of automated checking against live data and movement records could increase effectiveness by:

 informing the investigation of tax enquiries into Non Residential individuals  allowing the quick resolution of cases where Non Residential status is Detailed supported by the movement records Description e-Borders system will improve HMRC‟s data analysis capability. This will become part of HMRC‟s data warehouse through which HMRC will:  enhance strategic and tactical intelligence through the ability to analyse a full range of historic data;  assist in producing evidential material;  Inform the development of new operational strategies, where the movement of people into and out of the UK is a relevant factor, for example evidencing abuse of overseas status. Beneficiary HMRC SR 2004 – Departmental Investment Strategy 2005 – 06 to 2007-08 Objective I: Improve the extent to which individuals and businesses pay the amount of tax due and receive the credits and payments to which they are PSA Impact entitled. Targets: By 2007-2008 reduce underpayment of direct tax and national insurance contributions by at least £3.5 billion a year. Key Business Objectives Supported HMRC undertakes and settles about 200 enquiries per annum into Non Resident (NR) individuals. Last year such enquiries brought in £9million. We are continuing Other Target Value / to work with stakeholders objectives Quantification across HMRC to determine if contributed to

it is possible to quantify the amount by which information from e-Borders could increase this yield.

Source of REDACTED quantification Effectiveness. Benefit Category Change Type

Reduction in the tax gap Management Commitment Management Functionality TDI, Replacement HOWI & Watch listing, Enablers – Features and How Delivered Process step

Centaur Interface Enablers

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Required

Business Changes (*Process / Organisation/ See business change impact templates Technology/ Information * delete as Business Action Business appropriate) Unit / Name (if applicable) Function / Dept Who receives the HMRC benefit Who is accountable for HMRC delivery Benefit profile Target Frequency of Baseline (e.g. 25% (as per End measurement Measures ( as per Start Date annual Business Date / by whom PID) leakage case) measured after 2 years)

1 TBC TBC TBC TBC

2 TBC TBC TBC TBC

3 TBC TBC TBC TBC To whom are Key Costs of measures review

Accountability measurement reported dates Issues / Risks / Dependencies Senior User Name Signature: Date: Concurrence SRO/Programme Director Name : Signature: Date: All Concurrence Notes / references

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D.25 43 - Reduction in the loss of indirect taxes

No. and short title 43 Reduction in the loss of indirect taxes Improved and automated watchlist matching against a known individual‟s travel movements and limited profiling against an unknown individual‟s travel history will lead to an increase in the rate of identifications in respect of excise duty avoidance, for example facilitating the identification of inveterate tobacco smugglers.

Watch-list matching – Integration of a robust Centaur extract into the eBorders system will automate existing processes, make time savings and facilitate the identification of inveterate tobacco smugglers. Limited profiling – use of the Travel Document Information(TDI) in limited profiling activity may lead to identification of those displaying similar travel patterns as inveterate tobacco smugglers. The ability to significantly increase the level of automated checking against live data and movement records could increase operational effectiveness by:  enabling increased flexibility around resource deployment, by informing “short-term” operational or tactical deployment  making it possible to increase the coverage of routes in real time and thereby Detailed spot, at a very early stage, emerging changes in patterns of travel that are of Description interest. This will then allow us to respond quickly, with the likely impact of enhancing the deterrent effect, as well as increasing success rates on seizure of product; and  focusing use of precious staff resource on adding value to an automated process, with the aim of maximising the likelihood of a successful intervention.

e-Borders system will improve HMRC‟s data analysis capability. This will become part of HMRC‟s data warehouse through which HMRC will :  enhance strategic and tactical intelligence through the ability to analyse a full range of historic data;  inform strategic and tactical deployment, particularly to ports/airports not manned 24/7;  improve quality and relevance of future profiles;  assist in producing evidential material;  Inform the development of new operational strategies where the movement of people into and out of the UK is a relevant factor.

Beneficiary HMRC

SR 2004 – Public Service Agreements (PSA) Objective I: Improve the extent to which individuals and businesses pay the amount of tax due and receive the credits and payments to which they are entitled. PSA Impact Target 2

By 2007 – 2008 reduce the illicit market share for cigarettes to no more than 13%; Key Business This will support:: Objectives  Excise: The Tobacco Strategy Supported Figures from the 04/05 end of year review shows that HMRC seized 2 billion cigarettes, of which 8% were from air/maritime foot passengers. HMRC will use the information from carriers coming into all ports

and airports to increase the amount of cigarettes and hand Other Target Value / rolling tobacco seized from objectives Quantification passengers. We are continuing to work with a number of contributed to stakeholders across HMRC to determine whether these anticipated outputs can be quantified

Management Commitment Management

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Source of KAI (Knowledge, analysis and intelligence) quantification Effectiveness Benefit Category Reduction in the tax gap Change Type

Functionality

Enablers – TDI and SI (Service Information) capture, Watch-listing, Centaur interface, profiling. Features and How Delivered Process step

Centaur interface Enablers Required

Business Changes (*Process / Organisation/ See business change impact templates Technology/ Information * delete as Business Action Business appropriate) Unit / Name (if applicable) Function / Dept Who receives the HMRC benefit Who is accountable for HMRC delivery Benefit profile Target Frequency of Baseline (e.g. 25% (as per End measurement Measures ( as per Start Date annual Business Date / by whom PID) leakage case) measured after 2 years)

1 TBC TBC TBC TBC

2 TBC TBC TBC TBC

3 TBC TBC TBC TBC To whom are Key Costs of measures review

Accountability measurement reported dates Issues / Risks / Dependencies Senior User Name Signature: Date: Concurrence SRO/Programme Director Name : Signature: Date: All Concurrence Notes /

references

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D.26 44 - Reduction in handling documents

No. and short title 44 - Reduction in handling documents Verification that details provided by applicants match those found on the e-Borders system will reduce reliance on applicants providing travel documents, therefore reducing the need to handle large numbers of documents. This will also reduce the numbers of documents lost during the application process and Detailed provide savings related to sending documents back to applicants. Description Further benefit can be realised if NG caseworkers have information relating to the issue of visas and ECs. This will help combat/identify fraud.

Beneficiary Nationality, Managed Migration PSA Impact MM achieves good value for money MM delivers good value for Working in partnership with MMIU money to combat fraud MM contributes to effective Key Business Improve efficiency of document Other immigration control. Objectives handling. objectives Supported contributed to Improve efficiency of document handling.

Reduce compensation and write off payments by further 25% ( current target is 50%)(

current average compensation payment over last 4 years = £22,230.78) Reduce time caseworkers spend checking through documentation produced to verify absence histories – currently on average 10 minutes per applicant Target Value / Quantification Ramp up benefits: annual savings. = 1 AO caseworker at cost of £19,716 – this will

increase by 1.5% 07/08 to 20,011 then by 2% per year. Commitment Calculated savings based on time saved by AO caseworker per day over year = 1 AO caseworker. Source of 172,888 Nationality applications decided 2004/2005. quantification

Management Management Benefit Category Efficiency Change Type Functionality Capture of inbound & outbound passenger data from Carriers.

Enablers – Confirmation of passengers‟ arrival into the UK. Features and How Maintenance of passengers‟ Travel History. Delivered

Enablers Process step Required

Business Changes Need to establish how caseworkers will access e-Borders data. Will there be a real time (*Process / link between CID and e-Borders systems or will caseworkers have access from a Organisation/ desktop icon which allows access into movement history. Technology/ We will also nee to revise caseworker instructions in respect of how, when and why Information they should access this information * delete as Business Action Business appropriate) Unit / Name (if applicable) Function / Dept Who receives the Nationality/ MMIU Casework benefit Who is Nationality accountable for Casework e-Borders delivery Benefit profile Target Frequency of Baseline (e.g. 25% (as per End measurement Measures ( as per Start Date annual Business Date / by whom PID) leakage case) measured after 2 Accountability years)

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1- Average e- Within 24 Borders hours Response time 60% of 118,711 Nationality 2 – Numbers of Nationality decisions to relevant cases decisions be determined considered made in within 3 2004/2005 months 3 - ? To whom are Key Costs of measures review measurement reported dates Issues / Risks / Access to e-Border Access Dependencies Accuracy of data is critical to success. Robust Resilient interface system required with back up as contingency measure. Senior User Name : REDACTED Signature: Concurrence Date:25/05/07 SRO/Programme

Name : Signature: Director

All Date: Concurrence Notes /

references

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D.27 45 - Reduction in processing times for nationality cases

No. and short title 45 - Reduction in processing times for nationality cases The availability of comprehensive Passenger Movement Records (PMR) will allow Detailed caseworkers to access an applicant‟s travel records and calculate time spent in the UK Description electronically, instead of having to work through documents and several, often inaccurate resources such as Warehouse. Beneficiary Nationality, Managed Migration PSA Impact MM contributes to effective immigration control MM Delivery Plan Achieves good value for money. MM contributes to effective MM is a highly regarded public Key Business immigration control. Other service organisation. Objectives objectives Supported To process 60% of applications contributed to within 3 months

Target Value / Savings in both caseworker time and overall processing time. Caseworker‟s currently Quantification spend an average of around 10 minutes per applicant checking absences in/out of UK. Source of If data was available via icon desk top immediate access would be available quantification

Management Commitment Management Benefit Category Efficiency Change Type Functionality Capture of inbound & outbound passenger data from Carriers. Confirmation of passengers‟ arrival into the UK. Maintenance of passengers‟ Travel History.

Process step Comms Strategy would be required to roll out new system and ensure all stakeholders aware of new system . Enablers – Features and How Training requirements and roll out of training also required Delivered Caseworker would have access to applicants complete Travel History.

Risk Assessment of information results could take place.

Clear Process would be required of action caseworkers needed to be take when a “Hit” identified.

Enablers

Required This will require a change in Front End processes. Business Changes (*Process / Need to consider how we will attach/include this information on either the CID record or Organisation/ paper file before it reached caseworker consideration stage. Technology/ Information * delete as IT Changes would also be necessary. Business Action Business appropriate) Unit / Name (if applicable) Function / Dept Who receives the Nationality, Managed

benefit Migration Who is Nationality, Managed

accountable for Migration y Accountabilit delivery e-Borders

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Benefit profile Target Frequency of Baseline (e.g. 25% (as per End measurement Measures ( as per Start Date annual Business Date / by whom PID) leakage case) measured after 2 years) 1- Average e- Borders 24 hours Response time 2 – Numbers of 118,711 relevant cases Nationality considered cases 3 - ? To whom are Key MM/e- Costs of measures review Borders measurement reported dates Issues / Risks / Access to e-Borders data Dependencies Senior User Name : REDACTED Signature: Concurrence Date:25/05/07 SRO/Programme

Name : Signature: Director

All Date: Concurrence Notes /

references

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D.28 46 – More robust decisions making for nationality cases.

No. and short title 46 – More robust decisions making for Nationality cases. The availability of comprehensive Passenger Movement Records (PMR) will allow Detailed caseworkers to access an applicant‟s travel records and calculate time spent in the UK Description electronically, instead of having to work through documents and several, often inaccurate resources such as Warehouse. Beneficiary Nationality, Managed Migration Improve capability to deliver a decision on 60% of cases within 3 months, 80% of cases PSA Impact within 6 months and 95% within 12 months.  Home Office Aim 6 – MM Delivery Plan migration is managed to Achieves good value for benefit the UK, while money. preventing abuse of the immigration laws, and MM is a highly regarded public the asylum system. service organisation.  To ensure decisions are MM contributes to effective made to the requisite immigration control Key Business consistency and quality Other Objectives and that quality of objectives Supported decision is embedded contributed to

throughout operational processes as a driver for increased productivity

and better and more consistent decision making, utilising a range of robust quality assessment tools. Rather than rely on manually checking passport stamps and declarations made on Target Value / application forms PMR will provide more robust data on which to base decisions, Quantification reinforcing the reasons for refusal when relevant. Source of n/a Qualiative quantification

Management Commitment Management Benefit Category Effectiveness Change Type Functionality TDI and Movement Record

Enablers – Process step Features and How

Delivered International inbound and outbound.

Enablers Required

Business Changes IT changes required. (*Process / Organisation/ Technology/ Information * delete as Business Action Business appropriate) Unit / Name (if applicable) Function / Dept Who receives the Nationality, Managed

benefit Migration Who is Nationality, Managed

accountable for Migration y Accountabilit delivery e-Borders

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Benefit profile Target Frequency of Baseline (e.g. 25% (as per End measurement Measures ( as per Start Date annual Business Date / by whom PID) leakage case) measured after 2 years) 1- Average e- Borders 24 hours Response time Maintain accuracy of 95% on data quality quality reduce the number of re- 2 – Numbers of 118,711 opened relevant cases Nationality applications considered cases by reduce the error rate on productions of certificates to less than 1%

3 - ? To whom are Key MM/e- Costs of measures review Borders measurement reported dates Issues / Risks / Access to e-Borders data Dependencies Senior User Name : REDACTED Signature: Concurrence Date:25/05/07 SRO/Programme

Name : Signature: Director

All Date: Concurrence Notes /

references

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D.29 47 - Improved MI for monitoring visa compliance (overstayers) trends and patterns

No. and short title 47 - Improved MI for monitoring visa compliance (overstayers) trends and patterns Access to comprehensive passenger movement records will enable MM to produce improved management information on visa holders who fail to comply with the time limits on their visas as well as showing compliance trends and patterns.

This information will be used by MM to generate referrals to Enforcement & Removals Detailed colleagues for further action and to curtail leave where appropriate. Description Improved management information will also be used to support the work of Managed Migration Intelligence Units, to enable risk profiling of visa holders, targeting of resource towards areas of non-compliance, and over time will lead to more effective and efficient processes.

Beneficiary Managed Migration PSA Impact N/A Key Business Home Office Aim 6 securing our borders, preventing Objectives abuse of our immigration laws and managing Supported migration to benefit the UK

PBS Strategic Driver : Improve This is not a pure economic benefit efficiency and control and will only be realised PBS Benefit V2.11 Assist in Other Target Value / downstream, but there are wider ensuring people leave when objectives Quantification benefits to society and the they are no longer entitled to contributed to economy from a reduction in the be here costs of non-compliance. (NB stated benefit in PBS FBC) Source of N/A quantification

Management Commitment Management Benefit Category Effectiveness (Other) Change Type

Functionality

Enablers – TDI (+ Movement Records) Features and How Delivered Process step

International Departures Enablers Required

Business Changes (*Process / This is a part of a strategic change for MM, with cross-cutting impact on processes, Organisation/ organisation, technology and information. Please see relevant Business Change Impact Technology/ Template for further detail. Information * delete as Business Action Business appropriate) Unit / Name (if applicable) Function / Dept Who receives the Managed Migration New Compliance Function benefit Who is Managed Migration accountable for New Compliance Function

delivery Benefit profile Target Frequency of Baseline (e.g. 25% (as per End measurement Measures ( as per Start Date annual Business Date / by whom PID) leakage case) measured

after 2 years) 1

2

Accountability 3

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To whom are Key Costs of measures review measurement reported Dates Issues / Risks / Dependencies Senior User Name : REDACTED Signature: Date:12/02/07 Concurrence SRO/Programme

Name : REDACTED Signature: Director

All Date: Concurrence Notes /

references

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D.30 48 - Increase in the number of seizures of prohibited and restricted materials drugs, firearms etc.

No. and short 48 - Increase in the number of seizures of prohibited and restricted title materials: drugs, firearms etc Improved and automated watchlist matching against a known individual‟s travel movements and limited profiling against an unknown individual‟s travel history may lead to an increase in the identification rate of individuals smuggling prohibited and restricted materials: drugs, firearms etc.

Watch-list matching – Integration of a robust Centaur extract into the eBorders system will automate existing processes, make time savings and facilitate the identification of smugglers of Class A drugs or other prohibitions and restrictions. Limited profiling – use of the Travel Document Information(TDI) in limited profiling activity may lead to identification of those displaying similar travel patterns as smugglers of Class A drugs or other prohibitions and restrictions. The ability to significantly increase the level of automated checking against live data and movement records could increase operational effectiveness by:  enabling increased flexibility around resource deployment, by informing “short- term” operational or tactical deployment  making it possible to increase the coverage of routes in real time and thereby Detailed spot, at a very early stage, emerging changes in patterns of travel that are of Description interest. This will then allow us to respond quickly, with the likely impact of enhancing the deterrent effect, as well as increasing success rates on seizure of product; and  focusing use of precious staff resource on adding value to an automated process, with the aim of maximising the likelihood of a successful intervention.

e-Borders system will improve HMRC‟s data analysis capability. This will become part of HMRC‟s data warehouse through which HMRC will :  enhance strategic and tactical intelligence through the ability to analyse a full range of historic data;  inform strategic and tactical deployment, particularly to ports/airports not manned 24/7;  improve quality and relevance of future profiles;  assist in producing evidential material;  Inform the development of new operational strategies where the movement of

people into and out of the UK is a relevant factor.

Beneficiary HMRC

SR 2004 – Public Service Agreements (PSA) Objective III: Strengthen frontier protection against the threats to the security, social and PSA Impact economic integrity and environment of the United Kingdom in a way that balances the need to maintain the UK as a competitive location in which to do business.

Key Business Target 8.1 To improve our capability to intervene at the Objectives

Management Commitment Management frontier. Supported

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While automated watchlist matching will undoubtedly contribute to our drugs effort, the lack of correlation between inputs, outputs and outcomes applies to the CIDA drugs strategy. Our contribution to the Home Office Drugs Harm Index is related only indirectly to the amount of drugs we seize. Furthermore, a successful Other Target Value / intervention under this strategy may objectives Quantification not be a seizure at all, but may relate solely to the gathering of intelligence. contributed to Home Office experts on the calculation of this index were consulted with a view to quantifying the relationship between drug seizures and harm to society. However, their view is that this is not possible and as a result no methodology has been forthcoming.

Source of KAI (Knowledge, analysis and intelligence) quantification Effectiveness Benefit Category Reduction in the tax gap Change Type

Functionality

Enablers – TDI and SI (Service Information) capture, Watch-listing, Centaur interface, profiling. Features and How Delivered Process step

Centaur interface Enablers Required

Business Changes (*Process / Organisation/ See business change impact templates Technology/ Information * delete as Business Action Business appropriate) Unit / Name (if applicable) Function / Dept Who receives HMRC the benefit Who is accountable for HMRC delivery Benefit profile (e.g. Frequency of Target Baseline Start End 25% annual measurement Measures (as per Business ( as per PID) Date Date leakage / by whom case) after 2 measured years) 1 TBC TBC TBC TBC

2 TBC TBC TBC TBC

3 TBC TBC TBC TBC To whom are Key Costs of measures review

countability measurement reported dates Issues / Risks / Dependencies Senior User Name Signature: Date: Concurrence SRO/Programme Director Name : Signature: Date: All Concurrence Notes /

references

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APPENDIX E Comparison of current and future operating models

This Appendix describes the high level current and future business processes and the associated Business Service Requirements and Additional Services, highlighting the operational benefits achievable through the introduction of e-Borders. It should be read in conjunction with the sections in the Strategic Case of the FBC covering the e-Borders concept and the operating model. It reflects the four key steps:  Step A: Visa issued overseas;  Step B: Departure from overseas;  Step C: Arrival at the UK border; and  Step D: Leaving the UK In addition to the above, e-Borders will provide a data warehouse facility that will enable agencies to access passenger and crew data provided by carriers for intelligence and other operational purposes. Further detail on the current and future operating models can be found in the following sections of the BAFO:  Schedule 2.1 Part A provides an overview of the Authority‟s requirements;  Schedule 2.1 Part B, which details the specific Business Service Requirements under the contract; and  Detailed descriptions and process maps of the business processes are contained in the BAFO, CRD07 (Process maps for the future environment form Attachments C-D, and process maps for the current environment form Attachments B). The future business processes are summarised in Figures 1-3 below. In addition to the interactions detailed in the diagrams, it should be noted that HMRC and Police may intervene at any stage.

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Figure 1 - REDACTED

Figure 2 - REDACTED

Figure 3 - REDACTED

Figure 4 - REDACTED

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Process Agency As Is/Current Environment- Functionality To Be/ New Environment Functionality for Overview and Consequences for Current Future Environment Environment

Step A: UKvisas Overview Proviso and the Overview UKvisas Central Caseworking system Visa Visa Application is checked for Reference Details of a Visa application will be sent from the UKvisas Issued completeness and that all fields have been System; Caseworking system to the e-Borders System, which will e-Borders including: Overseas completed correctly. immediately store the details in a Travel History. Warnings Index- - Visa Application The application data is then entered on WI Checks Details are Watchlist checked, including Associated Individuals Check Services Proviso and the Central Reference System and/or Associated Establishments. The results are returned to (CRS). the UKvisas Caseworking System along with the Travel History - Travel History for the Entry Clearance Officer (ECO) to use to assist in their Management All applicant's fingerprints are collected. assessment. Services The application details are then risk A telephone contact point will be provided for the Entry assessed, including checks against Clearance Officer (ECO) to contact Visa Support Operators in PROVISO, local alert lists and a locally held the e-BOC. copy of the Warnings Index (WI). Details of any hits against WI are retrieved from the The ECO will have the functionality to provide feedback on the Watchlist Information Control Unit (WICU). data they receive from e-Borders. Consequences Consequences  Watchlist data is manually updated at  Improved quality of visa decisions including joint working differing frequencies depending on where necessary. location. Therefore Watchlist data is immediately out of date.  Watchlist checks are undertaken against each applicant, and associated Individuals and/or establishments, at the  Watchlist hits are referred back to the earliest opportunity against a complete set of Watchlists UK for enrichment.  Hits are enriched by a Visa Support Operator before  Entry Clearance Officer (ECO) has no dispatch to the ECO access to any information of the history of travel for the individual to assist  Travel History (where it exists) is provided to the Entry them with the application assessment. Clearance Officer to assist in processing the application.

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Process Agency As Is/Current Environment- Functionality To Be/ New Environment Functionality for Overview and Consequences for Current Future Environment Environment

Step B: Border Reservation and check-in data for a subset Warnings Index. Carriers will be required to provide TDI and SI for all passengers CID. Control of carriers and routes is risk assessed prior to departure. For passengers travelling in vehicles, VRM Departure before departure by police and HMRC, CID. will also be required. PNC. from Police either manually, via Semaphore, or through Overseas PNC. The system will, where possible repair the TDI automatically and UKvisas HMRC other systems, to identify Passengers who risk asses all the information against a set of watchlists Caseworking may be of interest. UKvisas System.

Caseworking If a passenger‟s TDI generates any Matches against the ATC Where an intervention at a foreign port is System. Omnibase. considered necessary, the police and watchlist set, these Matches will be processed as a priority in the HMRC can liaise with counterpart agencies Omnibase. e-BOC to ensure that any ATC denial is dispatched as quickly as e-Borders including: abroad and/or the network of overseas possible outside the system. This will maximise the carrier‟s chance of preventing the passenger from travelling. - Passenger & Crew liaison officers. Data Capture Airline Liaison Officers work with carriers at The carrier will also send confirmation to the data warehouse as Services overseas ports to assist and advise them in to which passengers and crew members have actually travelled. The system will update all relevant travel histories and therefore - Risk Assessment identifying passengers of immigration Services interest, for example those without valid identify these passengers and crew as expected arrivals. Travel Documents. Passenger details are watchlist risk assessed and any alerts - Alert Management distributed to the appropriate agency. Passenger Analysis Units & Distribution Where a passenger is identified as being of Services interest but is permitted to travel, the (PAUs) will also have visibility for pending Border Control Alerts. authorities in the UK may be notified in Consequences - Watchlist advance of the passenger‟s arrival, for Management Service example via e-mail or fax.  Clear visibility of all passengers travelling and of all those expected to arrive in the UK. - Agency Services at Consequences PAUs and elsewhere  Automated TDI repair to improve the quality of TDI received  Visibility of prospective passengers from carriers. - Travel History only provided on a subset of routes; Management  Updates to and creation of travel histories from SI/TDI Services  Risk assessments completed against captured. This will store the journey status of the passenger WI Watchlists which is a smaller i.e. intention to travel at check-in, actual departure upon subset than that required for e- receipt of departure confirmation from the carrier. Borders.  Means to link passenger TDI with their vehicles and  Passengers having to queue watchlist check specifically against the vehicle.

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unnecessarily, with no expediting of  Multi agency involvement- Joint Working, through multiple low risk passengers. agencies working together in the e-BOC.  Currently, there is no systematic  The process will facilitate the ability for passengers, not of process to deny carriage to interest, to negotiate through border controls as quickly as passengers and a challenge for the possible. authorities to identify the passengers when leaving a foreign port.  Increased probability of detection through the use of ATC (Phase 1a), at the earliest opportunity, therefore proactive risk assessment, deterring high risk individuals from boarding a flight or vessel.  More effective interventions through more detailed, accurate data, and more expansive and flexible watchlists.  Primary agency receives alerts early and is able to deploy resources accordingly;  More efficient use of resources.

Step C: Border Often, if the police or HMRC wish to identify Warnings Index. The Immigration Officer (IO) will capture information from each CID. Control a particular passenger, this is achieved passenger‟s documents, automatically wherever possible e.g. Arrival at through liaison with Border Control at the CID. from a passport, visa and/or a Biometric Residence Permit. PNC. the UK Police Immigration Point of Control. Border PNC. The IO will check the authenticity of the passenger‟s documents UKvisas HMRC The Immigration Officer (IO) at the and verify that that passenger is the rightful holder of the Caseworking UKvisas System. immigration control will check the validity of Caseworking documents, with the support of the system. a passenger‟s visa where one is required, System. Omnibase. swipe the passport to initiate a check The IO will have access to a wide range of information in the against the Warnings Index (WI) and collect Omnibase. system to inform the IO‟s judgement on the risk posed by the E-Borders including: landing cards from passengers who are Passenger and the IO‟s decision whether to allow the passenger to enter the UK, including: - Alert Presentation required to complete them, storing a hard and Immigration copy. The passenger‟s port of departure; Point of Control The IO will verify the details of any hit Any Border Control alerts and some non-Border Control alerts Service against the WI in the back office. The IO for the passenger that were created and dispatched from the e- - IRIS Recognition

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may point the passenger out to police or BOC; Immigration System HMRC or detain the passenger by issuing Support Services them with an IS81 and entering the details Whether the passenger corresponds to a high priority addition on CID. made to a watchlist since the advance checks took place. - Travel History Management Further checks may be conducted against The IO will have access to CID to view and update the Services the Police National Computer (PNC), the passenger‟s immigration record, or to create a new person UKvisas caseworking system (CRS), record if necessary. - Variations to Omnibase (the IPS system for UK Business Service If the IO allows the passenger to enter the UK, this will be Requirements Passports) and the Border and Immigration recorded in the passenger‟s Travel History. Agency casework system (CID). - Police Watchlist Alternatively, the IO may at any stage in the process detain the Police and HMRC will take appropriate passenger for further examination by issuing an IS81. action. For passengers in a vehicle, the IO will be able to: Additional Service Consequences Require passengers to disembark from the vehicle and pass - Automated  This process can prove time through a control on foot; Clearance consuming and difficult as there is no (Registered visibility as to who is arriving, with Conduct the clearance process while the passengers remain in Traveller) Services resource being inefficiently deployed. the vehicle; or - Automatic Number  Significant resources are required for Allow the vehicle to pass through the control without capturing Plate Recognition at manual tasks. TDI, checking passengers‟ travel documents by sight. Ports Services The system will support capture of the vehicle‟s VRM to run watchlist checks against.

Police can intercept passengers on an ad-hoc basis anywhere in the port under terrorism legislation and other powers, for example at check-in or at the boarding gate for outbound passengers. Following an intervention or other action in response to an accepted alert, the officer responsible for the intervention will provide feedback in the system indicating the usefulness of the alert. If no action is taken for an alert, explanatory feedback may

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also be provided.

Additional Services The Iris Recognition Immigration System is running as a Pilot under the Semaphore programme. Should the additional service be procured, e-Borders will continue to support Iris, allowing any Passenger enrolled to enter the UK via Iris Recognition Immigration System gates. As an Additional Service, registered travellers will be able to enter the UK through Automated Clearance Gates by presenting their fingerprints and their documents to ACS Points of Control. As an additional service, the system will also support the capture of vehicles‟ VRM through automatic number plate recognition (ANPR).

Consequences  Reduced necessity for IO to leave the immigration control to access further information.  Full alert details (pre-processed) available to the IO to improve leave to enter decision making.  Access to passenger travel history to improve decision making.  Comprehensive travel records will remove the need for landing cards, eliminating the need for current manual processing.  ACS will increase the expedition of low risk passengers

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 Ability to link passengers and vehicles and run checks based on the VRM.

Step D: Border Reservation and check-in data for a subset Warnings Index. Carriers will be required to provide TDI and SI for all passengers CID. Control of carriers and routes is risk assessed prior to departure. For passengers travelling in vehicles, VRM Leaving before departure by police and HMRC, CID. will also be required. PNC. the UK Police either manually or via Semaphore or other PNC. The system will repair the TDI, and use the TDI and SI (and, UKvisas HMRC systems, to identify passengers who may where relevant, VRM) to update the passenger‟s Travel History Caseworking be of interest. UKvisas System. Caseworking to reflect the fact that the passenger has checked in on a service Both HMRC and police may work with the System. leaving the UK Omnibase. carrier and port security to identify Passengers of interest, typically at check-in Omnibase. The information will be watchlist checked and any Alerts E-Borders including: distributed to the appropriate agency. or at the departure gate. If either agency - Passenger & Crew prevents the passenger boarding, the To assist agencies in identifying passengers of interest at a UK Data Capture carrier is notified. port before they depart, the agencies can set up embarkation Services controls Police and HMRC - may complete - Risk Assessment intelligence reports on any results of any Consequences Services intervention that they make.  Clear visibility of all passengers travelling. - Alert Management Border Control occasionally conducts & Distribution  Automated TDI repair to improve the quality of TDI received embarkation controls. Services from carriers. Consequences - Agency Services at  Updates to and creation of travel histories from SI/TDI PAUs  Visibility of prospective passengers, captured. only provided on a subset of carrier - Travel History routes;  More effective interventions through more detailed, accurate Management data, and more expansive and flexible watchlists.  Risk assessments completed against Services WI watchlists which is a smaller subset  Primary agency receives alert message in early course and - Embarkation than that required for e-Borders. is able to deploy resources accordingly i.e. set up Control System embarkation controls where required. Services  More efficient use of resources.

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How the agencies will use the data from e-Borders

The diagram below gives a high level overview of the data exchanges between carriers, the e-Borders system and the agencies.

Figure 5 - Data exchanges between e-Borders system & key stakeholders

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APPENDIX F Reporting

F.1 Programme Reporting The set of reports produced by the Programme is as follows: Performance Reporting - Content and Frequency

Reports Audience Data Required Frequency 1 BIA Review BIA Review Summary of progress linked to 7 Weekly Implementation- Team capability programmes and 4 Reporting strategic objectives. 2 parts: 1. Requirements Summary of progress on projects SO1.3, SO1.4, IRIS, Semaphore and Procurement. SO4.3 (Ministerial 2. BIA strategic objectives (SO2 Pack). Includes BIA Strengthen our borders) - Transformation Milestones and Pie charts for programme Risk Semaphore and IRIS Register. Top 10 Risks plus RAG Rating 2 The PSX(E) Cabinet Office Deliverability, costs v benefits, Monthly Cabinet Committee capability 3 PMAU BSC Border Control PSO- Top 10 Programme Monthly Monthly Report Senior Milestones Management Finance/HR- Staffing profile, Team sickness rates, finance Projects and Programme Performance Report 4 Monthly Asylum BIA Board IRIS update in text only Monthly & Immigration High Level performance Report (HLPR)

5 PRoMS Monthly For the 1. Status of workstream areas, Monthly Report Permanent 2. SRO Statement (issues/problems Secretary, Home etc.) Office Group 3. Issues for HOB Executive Board 4. Top 5 Risks and Ministers. 5. Milestone Tracker 6. OGC Info. 6 e-Borders e-Borders Each workstream reporting against Monthly Balanced Balanced key performance indicators (KPIs) Scorecard Scorecard Group 7 e-Borders Steering Group Director's Brief - PSO act as Quarterly Steering Group Secretariat. (Governance) 8 e-Borders Programme Agenda, Papers (commissioned)- all Monthly Programme Board Board aspects of e-Borders - Projects, (Governance) Procurement and Corporate Services. SIU is secretariat, PSO commission and clear papers

9 BTB Director's Programme Progress Report from Director. Monthly Progress Report Board (Governance)

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10 e-Borders SRO SRO Weekly updates on risks and issues Weekly Report (top 5) on Semaphore, IRIS, Procurement, Business Transformation. Very brief summary update and milestone update. 11 Weekly Information High-level milestones planned and Weekly Progress Report feeds into achieved, progress summary, PROMS report issues. and e-Borders Balanced scorecard

F.2 Service Provider Reporting The Service Provider will formally report to the Programme in the following categories as specified in FITN Schedule 8.7 Reporting, which identifies the frequency and audience for each report.  Financial;  Testing and Implementation;  Service Management;  Governance and Contract Management;  Programme Management;  Technical and Security;  Disaster Recovery;  Operational;  Learning and Development;  Benefits; and  Facilities management The Service Provider‟s Balanced Scorecard will be produced bi-monthly from 1st April 2008.

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APPENDIX G Related documents

G.1 Introduction This Appendix details the documents related to the e-Borders Full Business Case.

Publish Document Description Date

This is the documentation issued to the two shortlisted bidders Final Invitation To on 08/05/07. Contained in it are the Authority‟s requirements, 08/05/07 Negotiate (FITN) the Commercial Model, details of the Procurement Process and Instructions to bidders.

DfT: The Future of Air Sets out a strategic framework for the development of airport Transport - Progress 16/12/06 capacity in the United Kingdom over the next 30 years, against Report the wider context of the air transport sector.

Cover immigration, asylum and nationality statistics. Of Control of Immigration: particular interest to the OBC are details of passenger arrivals, Statistics United 23/08/06 admissions and refusals at air, sea and Channel Tunnel ports Kingdom in the UK.

Approach to Police Benefits Quantification Describes the approach taken to quantify the increased May 06 March – May 2006 detections and intervention of the individuals of interest.

Regulatory Impact RIA on the proposed data acquisition legislation, issued for 01/08/07 Assessment further consultation

OGC Gate 0 review, detailed report May 2006 Programme action plan against Gate 0 review Semaphore OGC Gate 5 review, March 2006 Mar 06 May 06 IRIS OGC Gate 5 review, May 2007 OGC Gateway Review May 07 Documents OGC Gate 3 review, July 2007 July 07 Sep 07 OGC Gate 3A review, September 2007 Programme action plan against OGC review

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Appendix H REDACTED

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