V/Line | Annual Report | 2018 – 2019 Responsible Body’S Declaration
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Accessibility Annual Report © State of Victoria 2018 – 2019 Unless indicated otherwise, this work, the V/Line Accessibility Action Plan 2019 – 2022 is licensed under a Creative Commons Attribution 4.0 licence. You are free to re use the work under that licence, on the condition that you credit the State of Victoria as author, indicate if changes were made and comply with the other licence terms. The licence does not apply to any branding, including the Victorian Government logo and the V/Line Corporation logo. If you would like to receive this publication 2019 – 2018 REPORT ANNUAL in an accessible format, such as large print or audio, phone 03 9619 5900 or email [email protected] V/LINE | V/LINE Table of Contents Responsible Body’s declaration 2 Section One: Year in review 3 Section Two: Governance and organisational structure 25 Section Three: Workforce data 39 Section Four: Other disclosures 47 Financial Statements 65 Disclosure Index 140 1 V/Line | Annual Report | 2018 – 2019 Responsible Body’s declaration 6 September 2019 The Hon Melissa Horne MP Minister for Public Transport Level 20, 1 Spring Street Melbourne VIC 3000 The Hon Tim Pallas MP Treasurer Level 4, 1 Treasury Place East Melbourne VIC 3002 Dear Ministers In accordance with the Financial Management Act 1994, I am pleased to present the Annual Report of V/Line Corporation for the year ending 30 June 2019. Yours faithfully Gabrielle Bell Chair V/Line | Annual Report | 2018 – 2019 2 SECTION ONE Year in Review Section One – Year in Review Purpose, Vision, Mission, Values Purpose Values To provide a connected and bright future for Victorians Accountable We hold ourselves and others to account for the work that we do Vision A modern, high performing railway and Be bold coach service for all We challenge, share ideas and empower our people to speak up Mission Connecting Victoria by empowering our Integrity people to be their best We are honest, ethical, and transparent Respectful We value others and accept their differences Be our best We always strive for excellence and deliver this to our customers, colleagues and community V/Line | Annual Report | 2018 – 2019 4 Chair’s Report It is my pleasure to present the V/Line 2018-19 improvements in performance – enabled Annual Report. through the ongoing transformation of all parts of our organisation. Key to this is our strategy to The past 12 months have been a time of deliver a sustainable long term operating model profound growth and change for V/Line, with which can deliver an outstanding regional rail substantial progress and positive steps on our service across our extensive network. journey of transformation. As V/Line continues to move forward in its Passenger numbers have again grown to their transformation journey, it’s also important we highest on record, with a record 22.4 million do not lose sight of what’s most important – the passenger trips taken on V/Line services over people who make it all happen. We now have the past financial year. These figures reflect an more than 2,000 staff across all areas of the increase of more than seven per cent on the business with record levels of driver recruitment previous 12 months, and almost 55 per cent to enable the ongoing growth in our services. over the past five years. Employee engagement has continued to That kind of sustained growth requires significant improve over the past year, thanks to work investment, and the Victorian and Federal across the organisation to enable a constructive Government’s $1.75 billion Regional Rail Revival V/Line culture where staff feel valued and program – as well as continued investment in empowered to deliver on strategic priorities. new rolling stock and additional services – will On behalf of the Board, I would like to express ensure V/Line can keep pace with the growing my gratitude to the entire V/Line team for their number of regional Victorians who rely on unwavering dedication to connecting regional our services. communities to Melbourne, and each other. As V/Line moves more people, introduces more I have thoroughly enjoyed my time as Chair of services and completes more infrastructure V/Line and I am delighted that Gabrielle Bell has upgrades than ever before, we have not lost been appointed Chair from 1 September 2019. sight of our commitment to service delivery. In my new role as Head of Transport Services, On-time performance has improved network- I look forward to assisting V/Line build on this wide over the past year – a positive outcome year’s achievements and continue to deliver a for passengers through extended periods of better regional public transport network for works and renewal across the network. all Victorians – now and into the future. V/Line has also made significant strides in system modernisation, as legacy systems and rolling stock are progressively upgraded to deliver a better passenger experience. Whilst we recognise that V/Line has achieved a great deal this year, there is still much more to do and of course, always room for improvement. Jeroen Weimar We remain committed to pushing for further Chair 5 V/Line | Annual Report | 2018 – 2019 Section One – Year in Review CEO’s Report It’s been another significant year at V/Line as we is a huge achievement considering we are continue our transformation as an organisation. moving more passengers. I have now been in the role of Chief Executive For the past financial year, we recorded a Officer for two-and-half years and in that time, network-wide punctuality result of 86.8 per we have grown from an organisation with just cent with a controllable result of 91.1% since over 1,500 staff to more than 2,000. V/Line began tracking controllable and uncontrollable incidents this year. The 86.8% V/Line is the fastest growing regional railway punctuality result represents a 2.8 per cent in Australia and we have a critical role to play increase on the previous 12 months. in delivering a safe, high-performing and reliable service to our ever-increasing number For reliability, we delivered 96.4 per cent of of passengers. scheduled services during the past financial year. Pleasingly the result exceeds our reliability Our focus is to keep pace with this growth by target of 96 per cent but is a slight drop on continually evolving as an organisation. We need the 2017-18 financial year, when we achieved to modernise our systems and our operations to 97 per cent. meet current and future demand, a journey that is now well underway. Passengers have already started realising the benefits of the Regional Rail Revival program. There were two million passenger journeys VLocity trains began operating on the across the V/Line rail network in May this year, Bairnsdale line for the first time in 2018-19 as a new record for regional train trips in a single part of the Gippsland Line Upgrade, improving month. V/Line passengers travelled on a train both reliability and comfort for passengers. 2,007,166 times for the month, which was 217,000 A total of 10 additional weekly services have more journeys than the same time last year. also been introduced, as part of stage one The most significant patronage growth has been works on the Shepparton Line Upgrade and on the south-west corridor, accounting for 75 construction work continues to progress on per cent of the total increase in trips during other major Regional Rail Revival projects the past financial year. Wyndham Vale Station across the network. experienced a 20 per cent increase in passenger V/Line crews have also been working around trips followed by Tarneit Station with a 17 per the clock to complete critical maintenance over cent increase. the past financial year. The $81.5 million Annual In addition to the increasing demand for our Works Plan is helping to ensure the ongoing train services, V/Line also recorded 1.3 million upkeep of each of our five regional lines. coach trips over the past 12 months. Some of our biggest packages of work include While we’re seeing record patronage growth $18 million on the Warrnambool line to replace and investment in the network, we’ve also 45,000 sleepers, $10 million for improvement seen an uplift in performance over the past works on the Seymour and Shepparton lines 12 months. Our network-wide punctuality and $9 million in essential maintenance on increased by 2.8 per cent in 2018-19, which the Gippsland line. V/Line | Annual Report | 2018 – 2019 6 The rollout of new VLocity carriages is reduce critical risks and improve safety controls progressing and helping to meet the growing within the organisation. This work has led to demand on our busiest services. The Victorian reductions in level crossing incidents, the Government’s original order of 48 new VLocity overall number of passive level crossings carriages has now been delivered and we are and temporary speed restrictions across rolling out the additional order of 39 carriages. the network. These are helping to improve capacity and have We have also seen a drop in the Signals Passed been allocated where they are needed most. At Danger rate over the past year. This measure We introduced a new V/Line timetable in is a leading safety indicator and V/Line is August 2018 and again in March this year. currently one of the highest performing rail The development and implementation of operators in Australia for this. Our Serious Injury a new timetable requires a lot of hard work Frequency Rate has also dropped as a result and attention to detail.