Accessibility Annual Report
© State of Victoria 2018 – 2019
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If you would like to receive this publication in an accessible format, such as large print or audio, phone 03 9619 5900 or email [email protected] ANNUAL REPORT 2018 – 2019 – 2018 REPORT | ANNUAL V/LINE
Table of Contents
Responsible Body’s declaration 2
Section One: Year in review 3
Section Two: Governance and organisational structure 25
Section Three: Workforce data 39
Section Four: Other disclosures 47
Financial Statements 65
Disclosure Index 140
1 V/Line | Annual Report | 2018 – 2019 Responsible Body’s declaration
6 September 2019
The Hon Melissa Horne MP Minister for Public Transport Level 20, 1 Spring Street Melbourne VIC 3000
The Hon Tim Pallas MP Treasurer Level 4, 1 Treasury Place East Melbourne VIC 3002
Dear Ministers In accordance with the Financial Management Act 1994, I am pleased to present the Annual Report of V/Line Corporation for the year ending 30 June 2019.
Yours faithfully
Gabrielle Bell Chair
V/Line | Annual Report | 2018 – 2019 2 SECTION ONE Year in Review Section One – Year in Review
Purpose, Vision, Mission, Values
Purpose Values To provide a connected and bright future for Victorians Accountable We hold ourselves and others to account for the work that we do Vision A modern, high performing railway and Be bold coach service for all We challenge, share ideas and empower our people to speak up Mission Connecting Victoria by empowering our Integrity people to be their best We are honest, ethical, and transparent
Respectful We value others and accept their differences
Be our best We always strive for excellence and deliver this to our customers, colleagues and community
V/Line | Annual Report | 2018 – 2019 4 Chair’s Report
It is my pleasure to present the V/Line 2018-19 improvements in performance – enabled Annual Report. through the ongoing transformation of all parts of our organisation. Key to this is our strategy to The past 12 months have been a time of deliver a sustainable long term operating model profound growth and change for V/Line, with which can deliver an outstanding regional rail substantial progress and positive steps on our service across our extensive network. journey of transformation. As V/Line continues to move forward in its Passenger numbers have again grown to their transformation journey, it’s also important we highest on record, with a record 22.4 million do not lose sight of what’s most important – the passenger trips taken on V/Line services over people who make it all happen. We now have the past financial year. These figures reflect an more than 2,000 staff across all areas of the increase of more than seven per cent on the business with record levels of driver recruitment previous 12 months, and almost 55 per cent to enable the ongoing growth in our services. over the past five years. Employee engagement has continued to That kind of sustained growth requires significant improve over the past year, thanks to work investment, and the Victorian and Federal across the organisation to enable a constructive Government’s $1.75 billion Regional Rail Revival V/Line culture where staff feel valued and program – as well as continued investment in empowered to deliver on strategic priorities. new rolling stock and additional services – will On behalf of the Board, I would like to express ensure V/Line can keep pace with the growing my gratitude to the entire V/Line team for their number of regional Victorians who rely on unwavering dedication to connecting regional our services. communities to Melbourne, and each other. As V/Line moves more people, introduces more I have thoroughly enjoyed my time as Chair of services and completes more infrastructure V/Line and I am delighted that Gabrielle Bell has upgrades than ever before, we have not lost been appointed Chair from 1 September 2019. sight of our commitment to service delivery. In my new role as Head of Transport Services, On-time performance has improved network- I look forward to assisting V/Line build on this wide over the past year – a positive outcome year’s achievements and continue to deliver a for passengers through extended periods of better regional public transport network for works and renewal across the network. all Victorians – now and into the future. V/Line has also made significant strides in system modernisation, as legacy systems and rolling stock are progressively upgraded to deliver a better passenger experience. Whilst we recognise that V/Line has achieved a great deal this year, there is still much more to do and of course, always room for improvement. Jeroen Weimar We remain committed to pushing for further Chair
5 V/Line | Annual Report | 2018 – 2019 Section One – Year in Review
CEO’s Report
It’s been another significant year at V/Line as we is a huge achievement considering we are continue our transformation as an organisation. moving more passengers. I have now been in the role of Chief Executive For the past financial year, we recorded a Officer for two-and-half years and in that time, network-wide punctuality result of 86.8 per we have grown from an organisation with just cent with a controllable result of 91.1% since over 1,500 staff to more than 2,000. V/Line began tracking controllable and uncontrollable incidents this year. The 86.8% V/Line is the fastest growing regional railway punctuality result represents a 2.8 per cent in Australia and we have a critical role to play increase on the previous 12 months. in delivering a safe, high-performing and reliable service to our ever-increasing number For reliability, we delivered 96.4 per cent of of passengers. scheduled services during the past financial year. Pleasingly the result exceeds our reliability Our focus is to keep pace with this growth by target of 96 per cent but is a slight drop on continually evolving as an organisation. We need the 2017-18 financial year, when we achieved to modernise our systems and our operations to 97 per cent. meet current and future demand, a journey that is now well underway. Passengers have already started realising the benefits of the Regional Rail Revival program. There were two million passenger journeys VLocity trains began operating on the across the V/Line rail network in May this year, Bairnsdale line for the first time in 2018-19 as a new record for regional train trips in a single part of the Gippsland Line Upgrade, improving month. V/Line passengers travelled on a train both reliability and comfort for passengers. 2,007,166 times for the month, which was 217,000 A total of 10 additional weekly services have more journeys than the same time last year. also been introduced, as part of stage one The most significant patronage growth has been works on the Shepparton Line Upgrade and on the south-west corridor, accounting for 75 construction work continues to progress on per cent of the total increase in trips during other major Regional Rail Revival projects the past financial year. Wyndham Vale Station across the network. experienced a 20 per cent increase in passenger V/Line crews have also been working around trips followed by Tarneit Station with a 17 per the clock to complete critical maintenance over cent increase. the past financial year. The $81.5 million Annual In addition to the increasing demand for our Works Plan is helping to ensure the ongoing train services, V/Line also recorded 1.3 million upkeep of each of our five regional lines. coach trips over the past 12 months. Some of our biggest packages of work include While we’re seeing record patronage growth $18 million on the Warrnambool line to replace and investment in the network, we’ve also 45,000 sleepers, $10 million for improvement seen an uplift in performance over the past works on the Seymour and Shepparton lines 12 months. Our network-wide punctuality and $9 million in essential maintenance on increased by 2.8 per cent in 2018-19, which the Gippsland line.
V/Line | Annual Report | 2018 – 2019 6 The rollout of new VLocity carriages is reduce critical risks and improve safety controls progressing and helping to meet the growing within the organisation. This work has led to demand on our busiest services. The Victorian reductions in level crossing incidents, the Government’s original order of 48 new VLocity overall number of passive level crossings carriages has now been delivered and we are and temporary speed restrictions across rolling out the additional order of 39 carriages. the network. These are helping to improve capacity and have We have also seen a drop in the Signals Passed been allocated where they are needed most. At Danger rate over the past year. This measure We introduced a new V/Line timetable in is a leading safety indicator and V/Line is August 2018 and again in March this year. currently one of the highest performing rail The development and implementation of operators in Australia for this. Our Serious Injury a new timetable requires a lot of hard work Frequency Rate has also dropped as a result and attention to detail. These new timetables of our ongoing focus to improve safety. While resulted in additional train services, giving ultimately we’re aiming to achieve zero safety passengers more choice on when to travel. incidents, this is a positive step in the right We also made minor changes to some direction and will continue to be a key priority. existing services, which subsequently led to performance improvements. It’s an exciting time for the transport industry and V/Line as an organisation. We’ve taken Our people continue to be the driving force significant steps forward over the past 12 behind what we do and I am committed to months and we will continue our sharp focus encouraging staff to be the very best they on delivering a safe, high-performing and can be. This means having the right people reliable service for our growing number in the organisation, which includes bringing in of passengers now and into the future. new people and expertise, as well as offering new opportunities to existing staff. I would like to thank the Board of Directors, the Executive Leadership Team and all V/Line As V/Line continues to grow and transform staff for their hard work and dedication over the as an organisation, it’s important we recruit past year. In particular, I extend a personal thank more people to join our team. We now have you to Jeroen Weimar for his encouragement, a total of 2190 V/Line staff, recruiting an support and leadership. During his time as Chair extra 226 employees in various roles over the of the V/Line Board he has helped strengthen past financial year, including drivers, signal V/Line’s relationships with key stakeholders. maintenance technical apprentices, engineering I am pleased to welcome Gabrielle Bell as graduates, track and signal maintenance the new Chair of the V/Line Board from workers and project related positions. 1 September 2019. I’m also really proud and passionate about the role V/Line continues to play in communities across the state. I thoroughly enjoy getting out and about to talk with staff, passengers, stakeholders and communities about the important contribution V/Line makes in connecting and supporting regional Victoria. Safety continues to be at the forefront of James Pinder everything we do and we’re working hard to Chief Executive Officer
7 V/Line | Annual Report | 2018 – 2019 Section One – Year in Review
Manner of Establishment and Responsible Ministers
This is the annual report of V/Line Corporation The new integrated Department of Transport (V/Line). will plan and operate the transport system in a way that matches the people and freight that V/Line is governed by the Transport Integration travel on it – focused on where people and Act 2010, which sets out its objectives and goods need to go, rather than what mode functions, and the State-Owned Enterprises Act we use. 1992. It operates as a not-for-profit corporation. V/Line is responsible to the Victorian Minister V/Line Corporation and V/Line Pty Ltd for Public Transport and the Victorian Treasurer. V/Line was established as a statutory This report provides a summary of our key corporation in 2003 and continues under the activities and financial performance for the Transport Integration Act. On 14 October period 1 July 2018 to 30 June 2019. 2008, V/Line was declared a state business corporation pursuant to the State-Owned Department of Transport Enterprises Act. We’re part of Victoria’s integrated transport V/Line has an independent Board appointed in portfolio, led by the Department of Transport. accordance with the Transport Integration Act. On 1 July 2019 VicRoads and Public Transport V/Line is the sole shareholder of V/Line Pty Ltd. Victoria (PTV) came together with the On 17 February 2018 all the employees, assets, Department of Transport to create a properly rights and liabilities were transferred from integrated transport department – in step with V/Line Pty Ltd to V/Line in accordance with other global cities. the Transport Integration Amendment (Head, The new Department of Transport gives us a Transport for Victoria and Other Governance singular, integrated focus on tackling the big Reforms) Act 2017 and Ministerial approval. issues – from improving buses in growing The V/Line Board has appointed a liquidator suburbs to making it easier to walk and cycle to undertake a member’s voluntary liquidation places and embrace new technology. of V/Line Pty Ltd. This landmark shift will ensure we’re better No shares are held by a senior officer as equipped to respond to the changing demands nominee or held beneficially in a statutory on our transport network so we can stay authority or subsidiary. connected to jobs and each other, whichever way we travel.
V/Line | Annual Report | 2018 – 2019 8 Nature and Range of Services Provided
V/Line’s Role About V/Line – Service Provided V/Line is an operating agency as part of V/Line, as a brand, has provided public transport Victoria’s integrated transport portfolio, services to regional Victoria for over 30 years. delivering services under a Partnership Each week, V/Line schedules more than 1,997 Agreement with the Department of Transport train services between Melbourne and: (and other key contracts). • Geelong and Warrnambool V/Line is: • Ballarat, Maryborough and Ararat • An accredited operator of passenger services including rail and coach • Bendigo, Swan Hill and Echuca • A freight access provider • Seymour, Shepparton and Albury • A maintainer of infrastructure, rolling • Traralgon, Sale and Bairnsdale. stock and project deliverer More than 1,462 V/Line-branded coach services • A key contributor towards Victoria’s large connect with the rail network and serve regional infrastructure projects. Victorian communities. Some of our coach services also link Victoria with South Australia, New South Wales and the Australian Capital Territory. Private sector operators provide all V/Line-branded coach services under the management of V/Line. As well as being a public transport operator, V/Line also leases, provides access to and maintains over 3,520 kilometres of rail track used by passengers and freight rail operators. V/Line is a major employer with a workforce of 2,190 including many who live and work in regional Victoria.
9 V/Line | Annual Report | 2018 – 2019
Passenger Network Map
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A B C D E F G H Î J K L M
Albury K3 Clarkefield G5 Garfield J7 Mallacoota M5 Pakenham Î7 Swan Hill E2 Anderson Î8 Clayton Î6 Geelong E7 Malmsbury F4 Paynesville L5 Talbot D5 Anglesea E7 Clunes D5 Genoa L5 Manangatang E2 Piangil E2 Tallarook H4 Apollo Bay D7 Cobram H2 Gisborne G5 Mansfield J5 Pinnaroo A1 Tarneit F6 Ararat D5 Cohuna E2 Glenthompson C6 Marlo M5 Port Campbell C7 Terang C7 Ardeer G5 Colac C6 Halls Gap C5 Marshall D6 Port Fairy B7 Tocumwal H2 Avenel Î3 Corio F6 Hamilton B6 Maryborough D5 Portland B7 Trafalgar K6 Avoca D4 Corowa J2 Heathcote G4 Melbourne Airport G5 Pyramid E3 Traralgon K6 Bacchus Marsh E5 Cowes (Phillip Island) Î8 Heathcote Junction H5 Melton F5 Richmond H6 Tynong J7 Bairnsdale L5 Craigieburn H5 Heywood A7 Mildura D1 Riddells Creek G5 Violet Town Î3 Ballan E5 Creswick D5 Hopetoun C2 Moama F2 Ringwood Î6 Wallan H5 Ballarat E5 Dandenong Î7 Horsham B4 Moe K6 Robinvale D1 Wandong H4 Barham F2 Daylesford E4 Inverloch J9 Mooroopna H3 Rochester F3 Wangaratta J3 Barmah G2 Deer Park G5 Kangaroo Flat F4 Mortlake B6 Rockbank F5 Warracknabeal C3 Beaufort D5 Deniliquin F2 Kerang E2 Morwell K6 Romsey G5 Warragul K6 Beechworth J4 Derrinallum D6 Kilmore H4 Mount Beauty J4 Rosedale L6 Warrnambool B7 Benalla Î3 Dimboola B4 Kilmore East H4 Mount Buller J5 Rupanyup C4 Watergardens G5 Bendigo F4 Dingee E3 Koo Wee Rup Î7 Mount Gambier A7 Rutherglen J2 Waurn Ponds D7 Berwick Î7 Donald C3 Koroit B6 Mulwala J2 Sale L6 Wedderburn D4 Birchip C3 Donnybrook H5 Korumburra Î7 Murchison H3 Sea Lake D2 Wendouree D5 Birregurra D7 Drouin K7 Kyabram G3 Murchison East H3 Seymour H4 Whittlesea Î6 Bright J4 Dunkeld B6 Kyneton F4 Murrayville B1 Shepparton H2 Winchelsea D6 Broadford H4 Dunolly D4 Lakes Entrance L5 Murtoa B4 Sherwood Park C7 Wodonga K3 Broadmeadows H5 Eaglehawk E3 Lancefield G4 Nagambie H3 Skipton D6 Wonthaggi J8 Bunyip J7 Echuca F2 Lang Lang Î7 Nar Nar Goon J7 South Geelong E7 Woodend G4 Camperdown C7 Eildon J6 Lara 4 F6 Nathalia G2 Southern Cross H6 Wyndham Vale F6 Cann River L5 Elmore F3 Leongatha J8 Nhill A4 Springhurst J3 Yarragon K6 Cape Paterson Î9 Epsom F3 Lismore D6 North Geelong E6 St Arnaud D4 Yarram J8 Caroline Springs F5 Essendon H5 Little River F6 North Melbourne H6 Stanhope G3 Yarrawonga Î2 Casterton A6 Euroa Î3 Longwarry J7 North Shore E6 Stawell C5 Yea J5 Castlemaine F4 Finley H2 Lorne E7 Numurkah H2 Stratford L5 Caulfield H6 Flinders Street H6 Macedon G4 Orbost L5 Sunbury G5 Chiltern K3 Footscray H6 Maffra K5 Ouyen D1 Sunshine H6
11 V/Line | Annual Report | 2018 – 2019 Section One – Year in Review
Patronage
150 131.5% V/Line Train Passenger Trips – % change 120 2014-15 to 2018-19 90
60 45.7%
30 17.0% 6.2% -11.2% 0
-30 Geelong Ballarat Bendigo Seymour Traralgon
20 17.5% V/Line Train and Coach Passenger Trips – % change 15 2014-15 to 2018-19
10 9.2% 8.0% 7.3%
5 3.9%
0 FY14/15 FY15/16 FY16/17 FY17/18 FY18/19
V/Line Train and Coach Patronage – Millions 2014-15 to 2018-19
25 22.36 20.84 19.3 20 17.68 15.04 15
10
5
0
FY14/15 FY15/16 FY16/17 FY17/18 FY18/19
V/Line | Annual Report | 2018 – 2019 12 Rail Patronage by Line – Millions 9.83 2014-15 to 2018-19 10 8.67 8 7.62 6.74
6 4.24 4
2
0 FY14/15 FY15/16 FY16/17 FY17/18 FY18/19
GEELONG
4.90 2.94 5 4.65 3.0 2.84 4.33 2.51 2.50 2.59 4 3.79 2.5 3.36 2.0 3 1.5 2 1.0
1 0.5
0 0.0 FY14/15 FY15/16 FY16/17 FY17/18 FY18/19 FY14/15 FY15/16 FY16/17 FY17/18 FY18/19
BALLARAT BENDIGO
2.0 2.5
1.57 2.04 1.48 1.49 1.50 1.54 2.0 1.88 1.5 1.76 1.80 1.81
1.5 1.0 1.0
0.5 0.5
0.0 0.0 FY14/15 FY15/16 FY16/17 FY17/18 FY18/19 FY14/15 FY15/16 FY16/17 FY17/18 FY18/19
SEYMOUR TRARALGON
13 V/Line | Annual Report | 2018 – 2019 Section One – Year in Review
Performance Overview
Facts And Figures FY 18-19 FY 17-18
Total customer trips (rail and coach) 22,360,928 20,838,396 Rail passenger trips 21,043,314 19,513,458 Coach passenger trips 1,317,614 1,324,938
Tickets sold* * Does not include myki ticket sales. 1,874,968* 2,056,525*
Stations Total number of stations 94 94
Customers Overall customer satisfaction – trains 74.9 75.1 Overall customer satisfaction – coaches 82.3 82.4 Number of customer information enquiries 247,13 4 295,488 Number of feedback cases 16,998 17,75 4 Number of on-train consultation sessions with passengers 5 5 Compulsory compensation paid to passengers for V/Line not meeting on-time targets (complimentary ticket value) $237,70 6 $156,921 Farebox revenue $102.9 million $101.8 million Farebox 64 per cent 62 per cent (per cent breakdown) full fare full fare 36 per cent 38 per cent concession concession Subsidy per passenger $24.10 $23.93
Finance Total income $0.9 billion $1.1 billion Total expenses $1.0 billion $1.1 billion Income tax benefits/(expenses) ($1.7) million $2.1 million Net result ($30.4) million $0.2 million
Employees Full-time staff 1,901 1,720 Total staff 2,190 1,964
V/Line | Annual Report | 2018 – 2019 14 Facts And Figures FY 18-19 FY 17-18
Fleet VLocity carriages 237 225 Locomotives 33 31 Loco-hauled carriages 133 133 Sprinters (single unit) 21 21
Health, Safety and Environment SIFR (Serious Injury Frequency Rate) = LTI (Lost Time Injury) and MTI (Medically Treated Injury) per million hours worked 18.96 27.89 Signals passed at danger (SPAD) per million km (Human Factors + Technical) 2.55 3.76 † Signals passed at danger (SPAD) per million km (Human Factors only) 0.85 1.61† Energy Intensity – Megajoules per passenger kilometre (MJ/Pass km) 0.68 0.87
† Changed due to an incident reclassification (moving from manual to automated).
Service Delivery Reliability overall (commuter and long-distance services, average monthly performance) 96.4 97.0 Reliability – commuter 96.1 96.9 Reliability – long-distance 98.2 97.4 Punctuality – commuter (on time to five minutes) 87. 2 84.3 Punctuality – long-distance (on time to 10 minutes) 84.3 81.9 Number of services – commuter 76,869 80,976 Number of services – long-distance 14,099 14,176 Number of services that left on time from originating station 78,511 80,604
15 V/Line | Annual Report | 2018 – 2019 Section One – Year in Review
Performance Reporting (Non-Financial) – achievements, operational performance and key initiatives
Operations For reliability over the past financial year, 96.4 per cent of scheduled services were Improving performance and the passenger delivered across the network. The result experience has been a key priority over the past exceeds the reliability target of 96 per cent, 12 months and will continue to be our focus. but is slightly down on the previous 12 months, V/Line’s Operations senior leadership team when it was 97 per cent. The main contributing has undergone a number of changes in order factor was a significant increase in animal strikes to accommodate a fast-growing and complex and related bio-wash requirements which operation. reduces the availability of fleet. New General Managers were appointed to lead V/Line performance has historically dropped the Train Services and Network Services teams during the summer months due to the impact and a number of new roles were also introduced of extreme heat on our tracks and fleet. in the Operations team during 2018-19, to help Extensive planning and resilience initiatives improve performance. were implemented for the 2018-2019 summer, resulting in an increase of five per cent in The creation of a Performance and Analytics punctuality and 0.2 per cent in reliability team has enabled V/Line to gain a better compared to the 2017-18 summer. The increase understanding of the factors that affect comes despite significantly more extreme punctuality and reliability, and implement heat days than the previous summer period. improvement initiatives. The introduction of a team of V/Line duty We are working closer than ever with the managers has improved the real-time Department of Transport and Metro Trains operational leadership of our Integrated to better integrate metropolitan and regional Operations Centre. Duty managers are services and look at ways to reduce delays responsible for helping with real-time on the metropolitan shared sections of the coordination of day-to-day operations, network. This collaboration has led to improved including better communication with staff access for V/Line trains on the northern, north- and passengers and managing the response east and eastern corridors when travelling to unplanned disruptions and events. through the metropolitan network. V/Line’s Business Resilience team continued its Across the network over the past financial train familiarisation sessions in 2018-19, teaming year, 86.8 per cent of services arrived at their up with emergency services to help crews safely destination on time compared with 84 per respond to rail incidents. cent in 2017-18. The 2.8 per cent increase is due to a more concentrated focus on bringing in new initiatives to lift performance.
V/Line | Annual Report | 2018 – 2019 16 We retained certification against the The Customer team launched V/Line’s We International Customer Service Standard in wear your words campaign in May, reminding 2018-19 and as patronage continues to reach passengers to treat staff with respect. The record levels, the Customer team plays a key campaign aims to support staff against role in improving the experience for passengers. aggressive and anti-social behaviour and send a message that everyone has a right Overall customer satisfaction with train services to feel safe and secure in their work place. was 74.9, compared with 75.1 for the previous financial year and for coach services, it was Automatic External Defibrillators were 82.3 compared with 82.4 in 2017-18. installed at 29 staffed stations across the network in October. The defibrillators were Front line staff have been actively involved installed at stations along the Ballarat, in various initiatives to help lift performance, Bendigo, Shepparton, Seymour, Geelong including having a more visible presence at and Gippsland corridors. Southern Cross Station. V/Line hosted two interactive coach operator The active platform management initiative has forums in 2018-19, with coach operators coming improved the interaction between staff and together from across the state. With 1.3 million passengers at V/Line’s busiest station and trips recorded on V/Line coaches over the past has also helped ensure more trains depart 12 months, the group looked at the current on time, particularly during peak periods. coaching plan and identified opportunities to V/Line updated its mobile app to improve the make improvements. usability for passengers in 2018-19. The update The development of the Accessibility Action provides improved service details and platform Plan 2019-2022 is underway. The three-year plan information for Southern Cross Station, to better sets out initiatives for improving access on the help passengers with their travel needs. Virtual V/Line network for passengers with accessibility train tours of V/Line’s different fleet types were challenges. V/Line also hosted quarterly launched at the end of last year. Passengers can meetings for the Accessibility Reference Group visit the V/Line website and use the interactive to encourage involvement and gain feedback technology to familiarise themselves with the on various projects. different fleet types. The Operations team successfully delivered extra services and support for special events, including during the AFL finals series, Spring Racing Carnival and Australian International Air Show. Over the course of the Australian International Air Show weekend, V/Line delivered 70 additional train services to and from the event, plus 65 shuttle services from Lara Station to Avalon Airport.
17 V/Line | Annual Report | 2018 – 2019 Section One – Year in Review
V/Line successfully planned for and coordinated A total of $8.4 million in essential maintenance service changes during upgrade and works were completed on the Bendigo corridor improvement works across the state, including in January. A major part of the works package major Regional Rail Revival works on the included a new platform at Kerang Station to Geelong, Ballarat and Gippsland corridors. improve passenger safety when boarding During major works on the Geelong line in April, and alighting trains. almost 270 replacement coaches were used V/Line crews completed more than $5.5 million each day to keep passengers moving. in improvement works in six days on the More than 140 events were held at stations Geelong line in April. The construction blitz across the network to thank passengers for involved more than 150 workers and included their patience and understanding during these track, bridge, signal and station works, as well service changes, and to ‘Meet the Managers’. as continued construction on new train stabling in Wyndham Vale. With increasingly more maintenance work being Asset Management completed at night to minimise the disruption V/Line carried out $81 million in improvements to passenger services, V/Line has increased and maintenance across the rail network in the its number of full-time night-shift workers over past financial year. The careful planning and the past 12 months. The increase in night-shift scoping of the Annual Works Program ensures workers is for both track and signal maintenance the ongoing upkeep of the network, helping us completed across the network on each of the to offer a safe, high-performing and reliable five rail corridors. service to passengers. It is also essential in The safe reduction in temporary speed helping to manage the record growth and restrictions has been a key focus over the increasing demand on the network. past few years. For most of 2019, there has been A total of $10 million in essential maintenance less than five kilometres of temporary speed on the Seymour and Shepparton lines in August restrictions (TSRs) on the V/Line network, was one of the most significant packages of reducing TSRs to a historic low. A lot of work works delivered as part of the Annual Works has gone into the progressive removal of these Program for 2018-19. The works involved the restrictions, including the introduction of an replacement of the station pit at Donnybrook, Annual Tamping Plan in August 2018. The a platform renewal, bridge deck replacement, progressive removal of temporary speed signal upgrades, sleeper and culvert restrictions has helped improve V/Line replacements and mud hole removals performance for passengers due to trains along the line. being able to return to line speed through these sections of track. Starting in September, crews worked around the clock to replace 45,000 sleepers on the The improved management of heat speed Warrnambool line. The $18 million package restrictions on the V/Line network has also of works saw timber sleepers replaced with been a key focus over the past 12 months. concrete along the 100-kilometre stretch of Despite several days of extreme heat, there track between Warrnambool and Colac. was no loss of track alignment reported for the entire network during the 2018-19 Another $9 million in essential maintenance was summer period. completed on the Gippsland line in December. Crews completed track and signal upgrades, The identification and removal of hazardous mud hole removal and works in the Traralgon trees has also been a focus over the past 12 station yards and Warragul Station. The works months. New processes have been set up to were completed ahead of schedule and were better manage hazardous trees on the network, timed to coincide with upgrades in the to not only identify trees that may need to be metropolitan area to minimise disruption removed due to potentially falling onto the rail to passenger services. line but to also clear foliage to improve signal sighting for drivers. This involves ensuring all
V/Line | Annual Report | 2018 – 2019 18 safety and environmental factors are managed Freight and that appropriate permits are received to V/Line leases, provides access to and maintains carry out works. over 3,520 kilometres of rail track used by V/Line has worked closely with Bombardier passengers and freight rail operators. Transportation to introduce a Visualised We are committed to improving the efficiency of Management Process, as part of the daily rail freight operations and in 2018-19, appointed functionality of the maintenance contract. a dedicated General Manager Freight to In turn, this has been rolled out to third party oversee operations across all V/Line freight contractors to improve the delivery of major activities and work closely with freight examinations and availability of the fleet. operators, cargo owners and stakeholders. The Asset Management team has rolled out V/Line has also assisted with the introduction an improved cleaning program for classic fleet of two extra services each week between and VLocity trains. V/Line prides itself on the Mildura and Melbourne, the delivery of the cleanliness and presentation of its trains and new Maryvale siding project, as well as this new program is helping to deliver the supported and coordinated the establishment highest standards of cleanliness for passengers. of new sidings and terminals at North Shore This includes completing major cleans of VLocity in Geelong. units overnight, which is helping to maintain fleet availability. In April, we completed major upgrade works on the Mildura line to improve conditions for The rollout of improved heating and cooling on services on the freight corridor. The $460,000 classic fleet trains has been a focus in 2018-19. upgrade works between Dunolly and The installation of the new heating and cooling Yelta included track resurfacing along the units has led to fewer cancellations due to faults, 350-kilometre section, replacement of sleepers improving the reliability of V/Line services. and the construction of two new culverts. The project is also helping to ensure a more comfortable journey for passengers. The Fleet team also introduced modified software in the Heating, Ventilation and Air Program and Delivery Conditioning (HVAC) control system of VLocity The Program and Delivery team is primarily trains, which resulted in a reduction of almost responsible for delivery, operational and 80 per cent in HVAC defects during the strategic advice to project teams and clients, 2018-19 summer period. undertaking design and documentation reviews, Head-end power upgrades on N-Class coordinating V/Line’s input into project plans, locomotives have been completed over the procedures and strategies, ensuring operational past 12 months, improving the reliability of readiness and effective change management the system and all Y-Class locomotives have and managing the delivery of V/Line’s Annual undergone a revamp, including new livery. Works Program. A total of 15 new signal maintenance The team delivered $81.5 million in apprentices and trainees also joined V/Line improvements across the network in 2018-19, last year. This was the highest intake of signal as part of the Annual Works Program. The maintenance apprentices and trainees since delivery of this work is essential in ensuring 1984. The group is currently completing its V/Line can offer a safe, high-performing and Certificate 4 in Electrical Rail at V/Line. This is reliable service to passengers. It’s also critical a new approach to training and makes V/Line in helping V/Line keep pace with the record the first rail operator in Australia to offer this growth and demand on the network. type of training in-house.
19 V/Line | Annual Report | 2018 – 2019 Section One – Year in Review
Within Program and Delivery, several interface Rail Projects Victoria is in the process of teams were established to oversee the staged appointing a contractor to design and build delivery of the Victorian and Federal the Warrnambool and Geelong line upgrades. government’s $1.75 billion Regional Rail Revival V/Line is assisting with planning work for the program. V/Line continues to work closely with projects, which will bring more frequent and Rail Projects Victoria as part of the program and reliable services to passengers in the state’s extensive progress has been made on upgrades south-west and help pave the way for VLocity on regional passenger train lines in Victoria trains to Warrnambool. As part of the project, during the 2018-19 financial year. 12 level crossings on the Warrnambool line will be upgraded from passive to active. Passengers are already enjoying the benefits of the Shepparton Line Upgrade, with 10 The Australian Rail Track Corporation (ARTC) additional weekly services being introduced is delivering upgrades to the North East line, as a result of stage one works. V/Line delivered with early works to remove mudholes well additional stabling facilities at Shepparton, underway. ARTC is in the process of appointing to enable the additional services, and the a contractor to deliver the project and V/Line is works were fast-tracked to deliver benefits providing technical advice and assistance as for passengers sooner. Construction on the part of the upgrade. Donnybrook and Wallan station upgrades is Works continued on the Safer Country Crossing also underway to improve safety, access and program in 2018-19, with upgrades to 25 level comfort for passengers. crossings and 14 pedestrian crossings across the V/Line completed level crossing upgrades, as state, significantly improving safety for trains, part of the half-a-billion-dollar Gippsland Line vehicles and pedestrians at critical locations. Upgrade to enable VLocity trains to travel to The upgrades have also resulted Bairnsdale for the first time in 2018. A total of in the safe removal of temporary speed seven crossings were upgraded from passive to restrictions at the crossings, improving the active and the introduction of the VLocity trains performance of trains travelling through is improving the reliability of services and these sections of track. ensuring a more comfortable journey for V/Line also upgraded the remaining 14 level passengers. crossings from passive to active on the freight Contractors have been appointed to design and line between Maryborough and Ararat in construct a new rail bridge over the Avon River 2018-19. The crossings were built and in Stratford on the Gippsland line. The project is commissioned in-house and have significantly expected to be completed in late 2021 and will improved safety for freight trains and enable trains to travel up to 90km/h, improving communities along the line. journey times for passengers. The fit-out of the entire VLocity train fleet Work on the half-a-billion-dollar Ballarat Line with mobile signal boosters was completed Upgrade also progressed significantly in 2018- in September, providing improved mobile 19. As part of the projects’ construction alliance, coverage for passengers on the Bendigo, V/Line completed and commissioned the new Geelong, Ballarat, Traralgon and Seymour lines. Maddingley stabling facility, which was a major The team worked to minimise any disruption milestone for the project. Construction of the to services during installation and were able track duplication, station upgrades and passing to fast track the rollout. The project was part loops will be completed by the end of this year, of the Victorian Government’s $18 million boosting reliability and enabling more frequent Regional Rail Connectivity Project and has services along the line. been well received, with passengers now experiencing more reliable mobile reception.
V/Line | Annual Report | 2018 – 2019 20 Network Development and Integration Corporate The Network Development and Integration A key priority in 2018-19 was planning and team was formed at the start of 2019 and coordinating the development of a strategy provides advice on the strategic development of for a long-term sustainable funding model for the regional rail network and future operations. the organisation. This plan for V/Line will help It helps ensure V/Line is represented from ensure all parts of the organisation are well project concept to operation. The team placed to manage future growth and deliver is charged with setting V/Line’s long-term the services needed to support Victoria’s operational direction, specifically supporting liveability and prosperity. V/Line’s Program and Delivery team with a In the State Budget handed down in May this longer-term strategic focus for the network. year, the Regional Rail Sustainability program The team is responsible for the long-term funding was allocated to the Department of strategic direction of the V/Line network, Transport to lead a joint project with V/Line, development of business cases, operational to develop a business case for the long-term analysis and modelling, building conceptual funding model. This will focus on positioning and operational timetables, leading timetable V/Line to cater for future growth in patronage change programs and contributing to other and demand for services, as well as continuing major public transport plans and projects. to improve performance and modernise operations in the years ahead. V/Line introduced two new timetables in the past financial year. The August 2018 and March 2019 V/Line continued to roll out a technology timetable changes resulted in additional train modernisation program in 2018-19. The program services being added for passengers, as well was established to further align investment with as changes to some existing services. better governance across the organisation. It involves a transition from ageing legacy The new timetable in August resulted in improved systems to a Work Force Management program, journey times on the Warrnambool line and with many manual operating procedures being included the extension of three Geelong services replaced with real-time, fully-interfaced systems. to Waurn Ponds. A new coach timetable was also introduced in August, resulting in 44 extra The supplier performance management weekly coach services. In March this year, more framework was further consolidated in 2018-19, services were added on the Shepparton and to ensure astute contract management for key Seymour lines to give passengers on the north- suppliers. This has delivered improved cost east corridor more options on when to travel. management and effective contract performance. The Victorian Government allocated $5 million in the State Budget to build a new bio-wash V/Line is currently moving its head office from facility in the Bendigo station precinct. The new 750 Collins Street to new offices in Flinders facility will be used to inspect and clean trains Street. Acquiring a new office space to meet after animal strikes and other incidents. V/Line the requirements of the growing business was currently has access to only one bio-wash and a focus in 2018-19 and will involve the relocation introducing a new facility will allow more trains of more than 500 staff in the months ahead. to be washed faster and returned to service The move will require a high-level of planning sooner. This will result in fewer carriage and coordination to ensure minimal disruption reductions and help boost the reliability to daily proceedings. of services for passengers. The Victorian Government’s Stabling and Maintenance Strategy was a focus for V/Line in 2018-19. The strategy focuses on ensuring V/Line has adequate stabling and maintenance facilities, to accommodate the growth of the network and demand for services now and into the future.
21 V/Line | Annual Report | 2018 – 2019 Section One – Year in Review
Community Partnerships V/Line sponsored the bi-annual Castlemaine State Festival for the sixth year in 2019. V/Line V/Line has been a major partner of AFL Victoria was the Major Transport Partner of the event, since 2003, sponsoring the V/Line Cup and which attracts more than 53,000 people to V/Line Umpire Academies to support the the town. development of regional junior footballers and umpires. In 2016, the partnership was extended In partnership with Keep Victoria Beautiful, to include the Youth Girls competition, which is the Stationeers program continued to support played at the same time as the V/Line Cup. beautification activities at 37 V/Line railway stations. V/Line has been supporting the More than 550 young people from across volunteer program since 2005 and Wangaratta regional Victoria participated in the 2018 V/Line Stationeers celebrated 20 years of volunteering Cup in Gippsland. The under-15 competition is in 2018-19. an opportunity for boys and girls to play at the highest level and is often a stepping stone V/Line continues its long-standing partnership to a professional career. This year there were with Travellers Aid Australia by supporting 17 V/Line Cup alumni drafted to the AFL volunteer programs, training, travel support and AFLW. The week-long tournament also and promotional activities. The 10-year generated $2.1 million in economic benefits partnership helps to ensure Travellers Aid to the Latrobe Valley region. volunteers are on hand to help passengers with their travel needs at Southern Cross, V/Line has supported the Doxa Youth Flinders Street and Seymour stations. Foundation since 1976 by providing free travel for disadvantaged and low-socioeconomic V/Line also supported the Breast Cancer schools to attend Doxa camps in Malmsbury Network Australia in 2018 by offering free and Melbourne. More than 2,100 students from travel to the Field of Women event in August. 52 schools were supported with free travel to More than 500 participants from across regional attend the Doxa camps in 2018-19. Victoria travelled on V/Line services to the MCG for the event, honouring women and V/Line also supports the Doxa Cadetship their families battling breast cancer. Program to assist young people from socially and financially disadvantaged backgrounds, V/Line’s support for regional Victorian providing them the opportunity to complete a communities continues to grow and strengthen cadetship at V/Line. A total of 11 Doxa cadets each year. It is something that V/Line is proud are currently being mentored at V/Line and in of and passionate about. The Community 2019, another two cadets joined the team. Partnerships team will look to further enhance existing partnerships in 2019-20, whilst also Since 2014, V/Line has supported Beacon looking for new opportunities to offer support. Foundation’s Work Readiness program by sponsoring 12 sessions across regional Victoria. The sessions are designed to prepare and motivate students for a successful transition from education to employment. More than 60 V/Line staff and 240 regional students have participated in the work readiness sessions over the past financial year.
V/Line | Annual Report | 2018 – 2019 22 Victorian Rail Network Map