A Stable IT Environment Directly from the Cloud

A stable IT environment directly from the cloud.

Living a normal life. The arwo Foundation was founded in 1973 as an initiative of the Three factors were important for us when it parent’s association and the Wettingen municipality and enables the integration of came to the cloud solution: high performance, people with impairments into the world of work as well as into social and cultural scalability and affordability. Bechtle’s 360° desk- life. The Foundation employees some 280 adults with mental or multiple impair- top didn’t just fulfil all of these requirements, but ments in protected work environments and has workshops in six locations and resi- we could also provide our employees with a good dential groups in ten. The neutral Foundation governed by private law provides very solution for their work PCs. Now all applications individual accommodation options for 122 residents. More than 260 employees work are centrally provisioned and updates making to support the residents in all life situations making the arwo Foundation one of the work a lot more efficient and saving us time and biggest employers in Wettingen and one of the leasing social institutions in Aargau. money.

Starting point. IT is a crucial component of the working day in Wettingen. However, Simon Lutz, the arwo Foundation did not have its own internal IT organisation, so external IT part- Head of Finance and IT, ners were providing all necessary services. High performance and data availability as arwo Foundation well as network and data security needed to be guaranteed in this way. All foundation employees needed to have IT access regardless of the location and time. The arwo Foundation were therefore using a cloud solution that should be replaced with a standardised, flexible and affordable solution.

Project objectives. The arwo Foundation wanted all IT services to be available from a single source for a period of at least five years and for the switch to be as seamless as possible. The new service partner should link all locations with each other, ensure the operation of all applications and make available both future-proof hardware at affordable prices and an IT service desk. arwo were looking to secure all of these services and the related efficient operation from one service provider.

Bechtle Schweiz AG Phone +41 848 820 420 [email protected] | bechtle.ch

Basel | Bern | Carouge | Mägenwil | Morges | Pratteln | Regensdorf | Rotkreuz | St.Gallen Process. Bechtle’s offer for the New IT Sourcing project included 360° desktop and CUSTOMER PROFILE. 360° services and was exactly what arwo had been looking for. In a first step, the arwo Foundation signed a non-binding letter of intent (LoI). This was followed by due dili- gence during which the requirements were checked so that the Bechtle offer could be fine-tuned before a SWOT analysis was carried out on the offered cloud solutions to prevent any complications from arising.

Solution. The cloud implemented by Bechtle at the arwo Foundation consisted of 360° desktop as a foundations and additional 360° services such as 360° devicemanager and 360° monitoring. The cloud was to be completely operated and managed by Bechtle in their highly-available Swiss data centre and would enable all arwo employees to work from a The arwo Foundation is a customer-oriented centrally provisioned Citrix desktop. This means that their applications and operating enterprise that encourages and enables the in- systems are no longer installed on the on-premise computers, but are centrally provi- tegration of people with impairments into the sioned by Bechtle on the respective workstations. Program management and updating world of work as well as into social and cultural is also carried out centrally so that applications such as Microsoft Office are always life. The foundation was founded in 1973 as the up-to-date. Stiftung für Behinderte Wettingen (Foundation All employees were given new hardware which they could use an encrypted con- for disabled people from Wettingen) as an initia- nection to securely and directly connect to their personal 360° desktop. Bechtle also tive of the parent’s association and the Wettingen updated the network infrastructure to guarantee user-friendly speeds. LAN and WLAN municipality. In autumn 1974, the first workshop are based on Hewlett Packard Aruba hardware, which consolidates and optimally uses in the new Arbeitszentrum Wettingen (AZW) was the benefits of the cloud used by the arwo Foundation with the existing mobility so- inaugurated. Since then, additional workshops lutions. The Foundation employees can access the cloud-based environment at any have been opened in and around Wettingen of- time as if they were working on a computer installed on-premise. If there do hap- fering a correspondingly large range of work- pen to be issues with the hardware or software, the Bechtle Service desk is the arwo places. Now named the arwo Foundation, the Foundation’s expert and professional single point of contact (SPoC) for everything IT institution today employs around 276 adults with during the agreed service hours. mental or multiple impairments in a range of protected working workplaces. In addition, arwo Business benefits. Bechtle implemented a highly-standardised and economically ide- also provides accommodation for 122 residents al cloud solution in the form of their 360° desktop which is located in Switzerland. in a variety of forms including support for all life Bechtle’s complete support of the solution introduces new standards at the arwo situations for people with impairments from 252 Foundation that facilitates everyone’s work. This saves costs and also creates a stable employees. The arwo Foundation has therefore IT environment. The infrastructure is easy to scale and can therefore be flexibly adjus- become one of the biggest employers in Wettin- ted to any new requirements without any considerable costs. gen and one of the leading social institutions in Aargau. For more information: arwo.ch

Bechtle Schweiz AG Phone +41 848 820 420 [email protected] | bechtle.ch