Visitor Experience & Enterprise
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VISITOR EXPERIENCE & ENTERPRISE DIRECTOR: Candidate Information Pack January 2021 Contents 2 3 Welcome letter 4 Information for Candidates 9 Role Description 10 Person Specification 11 Terms and conditions 12 How to apply and timetable 13 Statements: (i) Equality (ii) Safeguarding 14 Further Information Appendices Change Programme slides Map of the Diocese Diocese of Durham – Plan on a Page Welcome letter 3 Thank you for your interest in the role of Visitor We inhabit a treasured sacred space set in the natural and Experience and Enterprise Director at Durham human landscape of the World Heritage Site. Cathedral. And this is the heart of our purpose: This is a unique and exciting opportunity to work in To worship God, share the gospel of Jesus Christ, an ambitious, highly skilled and dedicated team; welcome all who come, celebrate and pass on our rich leading change and collaboration with teams across Christian heritage, and discover our place in God’s the Cathedral and ensuring all visitors to Durham creation. Cathedral receive an exceptional experience This is not only a special opportunity to be part of Being a key member of our team of nearly one the Cathedral community, but a rare privilege to be thousand clergy, staff, volunteers and business able to contribute to shaping and leading the future partners, you will have the opportunity to work in growth and impact of Durham Cathedral by sharing the environment of one of the truly great buildings the love of God in Jesus Christ. We invite you to of Europe. Set high on a rocky promontory next to explore the treasures of Durham Cathedral, and we the Castle with the medieval city below and the hope that you will be captivated by this holy and River Wear sweeping round, Durham Cathedral is beautiful place and what it stands for. part of the Durham UNESCO World Heritage Site. Please take a look at our website which I hope Here is what we believe about our identity whets your appetite. If it does, I very much down the centuries and today, and how we – look forward to hearing from you. as the Cathedral’s living community – understand our role as its guardians: Yours sincerely, Durham Cathedral is a Christian Church of the Anglican Communion, the shrine of St Cuthbert, the seat of the Bishop of Durham and a focus of pilgrimage and spirituality in North East England. The Very Reverend Andrew Tremlett, Dean of Durham Information for Candidates 4 Diocese of Durham relationship with the Diocese of Newcastle (the The histories of both the Diocese and Cathedral of other half of the ancient See). The contemporary Durham are inextricably linked with the story of the diocese (map) includes the metropolitan boroughs of origins of Christianity in the North East of England Tyne and Wear south of the River Tyne (South and of Holy Island, Lindisfarne, where the Tyneside, Gateshead and the City of Sunderland); bishopric was created in 635. Following Viking the towns of Darlington, Stockton-on-Tees and incursions, the See was removed from Lindisfarne Hartlepool; together with the rural areas of Teesdale in 875 and translated to Chester-le-Street in 882, and Weardale, larges parts of which are located in the together with the body of St Cuthbert and the North Pennines Area of Outstanding Natural Northumbrian Anglo-Saxon Treasures (including Beauty. the Lindisfarne Gospels and the Treasures of St The Bishop of Durham, The Rt. Revd. Paul Cuthbert). After a brief sojourn in Ripon, the See Butler, has led the diocese since 2014, and Shrine of St Cuthbert found their developing a clear vision for growth within some final resting-place in Durham in 995. of the most challenging communities in the Uniquely in England, the Norman kings recognised country. The key priorities of growing churches, the remoteness of Northumbria and its strategic of ministry among children & young people, and importance in relation to Scotland, and gave of addressing poverty issues, are underpinned by political, military and taxation rights to the ‘Prince innovative training in Missional Leadership and a Bishops’ of Durham, creating the Palatinate. These determination to work towards financial rights were finally dissolved in 1836. sustainability. These priorities are set out on the ‘Plan on a page 2018’ under the diocesan vision Today, the Diocese covers the area of historic of ‘blessing our communities in Jesus’ name for the County Durham, ‘From the Tyne to the Tees, from transformation of us all’. the Dales to the Sea’, but continues a close working Information for Candidates 5 Durham Cathedral Durham means a Cathedral, a Castle, a City and a St Cuthbert’s Shrine is the spiritual heart of the University. In The Buildings of England: County Cathedral and an inspiration for our life as a Durham, the celebrated historian Sir Nikolaus community. Pevsner describes it as one of the great architectural ‘ The tomb of the Venerable Bede, situated in the experiences of Europe’ or more recently, as the Galilee Chapel, is of equal importance, author Bill Bryson puts it, ‘the best Cathedral on commemorating ‘the father of English History’ and planet earth’. The development of the medieval city foremost European theologian, poet, scientist and and the founding of the University in 1832 owe biographer of his day. everything to the increasingly powerful Benedictine community of monks established on the peninsula Opened in 2016, Open Treasure is the Cathedral’s in 1083, shortly after the Norman Conquest. It was award-winning museum experience, housing many they who built the Cathedral as a shrine for St of its priceless treasures, including the ‘Treasures of Cuthbert to replace the original ‘White Church’ and St Cuthbert’. later ‘Great Church’ of the Anglo-Saxon monks. During the COVID-19 pandemic, Durham Durham Cathedral is acknowledged globally for its Cathedral has reached out to a global audience, outstanding architecture and beautiful landscape establishing a new on-line community of prayer and setting, often cited as the finest Romanesque church regular live-streamed worship. in Europe. It is not surprising that the Durham World Heritage Site was one of the first in the UK Operationally, as well as responding to the to be inscribed by UNESCO in 1986. challenges of lockdown, the Cathedral’s senior leadership has undertaken two major initiatives – It is not only heritage and landscape that touches so the creation of Durham Cathedral Schools many people. There are few places in England that Foundation, and the Change Management are more imbued with the spirit of the saints, in Programme, of which the appointment of a Visitor Durham’s case the holy men and women of the Experience and Enterprise Director is a key Anglo-Saxon North. element. Information for Candidates 6 Governance, Operations & Management Heads of Department meet monthly for a While the Cathedral Council provides general management team meeting where cross- oversight and advice, it is Chapter, consisting of the departmental policies and operational matters are Dean, up to five Ordained and four Lay members, discussed. The meeting also receives an update on which is the Cathedral’s legal governing body. strategic matters being considered at Chapter. Every 3 months, there is a joint meeting of Chapter Similar to a Board of Trustees, Chapter provides strategic leadership and direction, decision-making with Heads of Department to bring together the and scrutiny. The College of Canons is the third strategic and executive functions. element of Cathedral Governance, providing a vital Looking ahead, operations in all Church of England link with the Diocese of Durham and with key Cathedrals will be governed by the new Cathedrals ecumenical partners. Measure 2019, which will receive Royal Assent in The Chapter Clerk and Chief Operating Officer is 2021. As well as establishing a new governance the senior member of staff at the Cathedral and is structure under joint regulation by the Charity responsible to Chapter for administrative support Commission for England & Wales together with and functionality, and for matters of statutory the Church Commissioners, the legislation creates compliance across the Cathedral’s operation. three ‘objects’ for every cathedral in England: Day to day responsibility for the Cathedral’s life is Worship & Ministry devolved to a number of committees, some of which are required by the Cathedral statutes or by Property, Collections & Libraries national legislation. Some are statutory All other ancillary activities, including independent bodies, such as the Fabric Advisory Visitor Experience & Enterprise Committee that has a planning role in relation to the Cathedral, and the Finance Committee that oversees financial and investment strategy. Information for Candidates 7 Cathedral Values Our Values run through everything that we do. They govern our behaviour and guide us in recognising how we fulfil our vocation as a Cathedral. Our Values highlight the necessity of working in ways that are motivated by wisdom, responsibility, ethics, and above all, the Christian faith which it is our purpose to proclaim and live out. They reflect the qualities we believe are essential to our life and work as a 21st-century cathedral. In all things, we are inspired, motivated and challenged by the Christian faith and the values of the Gospel. Our Values are: SPIRITUALITY We recognise and respond to God’s presence in our world and among us, practising a reflective approach to what we do. RESPECT We recognise the image of God in all human beings, honour their dignity and treat them with courtesy. JUSTICE We deal fairly in our personal and collective behaviours, work to the highest ethical standards, and are honest in our speech and behaviour. We think, speak and act with integrity, are professional in our conduct, and are publicly accountable for our actions.