Fresh as new paintings Reports - AGIVI, pension fund How would you spend £100,000?

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SEPTEMBER ISSU 1994 J ff^

1

J SAINSBURY Savacentre IMMIIEISiXSIE SA/-3£:iV4-e/^ FRONTLINE Constructive starts Food shelf to book We don't expect you to go quite to the lengths the creators of our cover picture went to but we are shelf in two days looking for inventive shots. Yes, it's photo competition time of the year again. This year's competition will be judged by Jo Laycock, picture editor of the TV Times. We hope she'll be saying she never knew there was so much talent In Sainsbury's staff. See pages 26/27. The times they are a-changlng. The company's restructuring process, known as Genesis, is the THIS ISSUE COVERS AUGUST AND SEPTEMBER driving force behind many changes across the divisions. We ask joint managing director David CONTENTS Quarmby for the Genesis story...from the beginning. Page 4. HEADLINES Other important Issues concerning our WRITELINES business today can be found on pages 8/9 In our

AGM REPORT report from the company's annual general meeting. H BRANCH OPENINGS:

WOKING SUPERMARKET AND HOMEBASE 10/11

PENSION FUND REPORT 13

JUST THE JOB - THE PRODUCT TECHNOLOGIST 14/15

THE LIFE OF A CHEQUE 16

GREEN SCENE 17

STAR CORNER 17 When Anneka Rice crashed into Terry Wogan's Radio HOW WOULD YOU SPEND 2 show to appeal for help in compiling a recipe book in £100,000? 18/19 48 hours, Sainsbury's rose to the challenge. CHECK THIS OUT 20-22 Celebrities and the general rounding up the items BRINGING ART TO LIFE public came up with the needed to test the recipes recipe suggestions on and soon notched up a IN SCHOOLS 23 Tuesday August 9 for the staggering £1,182 shop­ SSA OFFERS 24 book, '100 Recipes In No ping bill. Says Nine Elms' Construction is one of the three categories in the Time At All'. Within deputy manager Alastair LIFELINENEW LINESS -THE WILD 2S LIFE HOSPITAL 26 JS Journal Photographic Competition 1994. hours. Nine Elms store was Thomas, 'It was frantic. But none of the customers PEOPLE 27 Gold watches for silver service batted an eyelid as two ARCHIVES ladies dressed in Good Two hundred and fifty Housekeeping pinnies and staff have reached their wearing radio headsets ASSISTANT EDITOR 25 years' service mile­ rushed around the store ANDY SZEBENl stone in the last 12 filling five trolleys!' months and 60 of them A JS delivery vehicle came to Stamford House from Charlton depot was on July 4 to be congra­ then filmed by the BBC tulated by the chairman dropping off the products David Sainsbury. This at the Good Housekeep­ was the second of the four ing Institute in London's presentations made this EDITED BY Soho. The next day. Nine YVONNE BURKE year. The chairman Elms was called upon DESIGN personally congratulated HELEN JONES again to put together the each person and presented ingredients for the launch PRINTING them with a gold watch to GREENSHIRES PRINT LTD lunch. Did Anneka make mark the occasion. New it and raise the badly '25 Club' members also needed funds for the JS JOURNAL receive 200 shares in the Breakthrough breast J SAINSBURY PLC company. STAMFORD HOUSE cancer charity? Watch STAMFORD STREET Patrick Coleman and Ray Wentzeli from LONDON SEl 9LL Basingstoke depot proudly show off their symbols Challenge Anneka in the

TEL: 071-921 7033 of 25 years' service to Sainsbury's. autumn to find out!

OASIS I.D.: 'JS. JOURNAL' HfTBBB First Cornish store launches school fleet

Jack Garner. Fit to work at 81 Jack Garner of Purley Way Croydon celebrated his 81st birthday by appearing on News at Ten. The programme was reporting on the issue of ageism among employers, and featured Sainsbury's as an employer which values the contribution of older people. Viewers were informed that 60 of Jack's colleagues are over 50. Jack's comment was, 'If people are fit to work they should always be allowed to work.'

Tesco takes the Low road to Scotland Tesco is set to buy the Scottish supermarket group William Low for £247m (360p per share). Tesco's first offer to purchase the 57 super­ markets, made on July 14, was worth £154m (225p per share). The Stock Market anticipated a better offer from a rival and the Wm Low share price rocketed 40% on the day to

253p, overtaking Tesco's July 28 Aug 3 bid. Then, on July 28, came Commenting on the price The bidding process Only 85 shopping an announcement that Tesco is paying for Wm doubled tlie value of Wm Sainsbury's would be Low, David Sainsbury said, Low sliares and boosted offering 305p per share. 'The original price Tesco Sainsbury's and, to a days to Christmas The offer, worth £210m, lesser extent, Tesco's offered for Wm Low made Christmas came early this year for the Royal Society was 36% higher than the price. it fairly cheap. At the price of Arts where Sainsbury's showed off their new Tesco bid. Chairman David Tesco will be paying now, Christmas lines to journalists. Sainsbury said, 'Our offer we believe it can't possibly provides a fair price to Wm make a decent return.' The 400 or so new or re­ launch for the first time Low's investors and, if Deputy chairman Tom packaged products on and their new lines accepted, will provide a Vyner adds, 'We will now display included Christ­ included Christmas party good return on investment continue our planned mas lines from bakery; wear, a range for 7-14 year to our shareholders.' Scottish development prog­ dairy; frozen foods; olds under the name of The Sainsbury offer ramme and already have beers, wines and spir­ 'The Excellent Clothing resulted in Tesco lodging several new sites in the its; cards, decorations Company' and a new their second bid, almost pipeline. We will also and many more. autumn/winter range for £100m higher than their continue to pursue expan­ The highlight of the whole family. first, on August 3. At that sion opportunities through the day was Josce- They also brought their point, Sainsbury's announ­ the rest of the supermarket line Dimbleby's own grotto complete with ced it would not increase business, through our Christmas Book. Father Christmas. Home- its own offer, which it subsidiary companies and Savacentre took base provided a Christmas considered 'full and fair'. overseas.' part in the Christmas tree and decorations. l!HTlinB

GENESIS COMMENT We're going through changes

Various projects under Genesis, Sainsbury's major Genesis is bringing about restructuring and business re-engineering changes in both the programme, liave come to fruition over ttie last six retail division and among montlis. Joint managing director David Quarmby central departments. toid t/ie Journal wliy Genesis is so important:

'Our market continues to £65m in a full year- a 'The main Genesis And there is a real change very quickly, witii substantial part of this programme is nearing awareness of the need to more intense and new comes from improved completion -just a few be totally responsive to competition. We needed to purchasing of services and projects remain to be our customers. This is restructure tlie organisation goods not for resale, and implemented. We must now how we will increase the to remove duplication, from reducing store grasp the opportunities of lead over our competitors. become more responsive to construction costs, as well the more streamlined 'Looking forward, we our customers and their as from job losses. organisation to move the must all recognise the needs, and to delegate 'Inevitably, getting the business on. Many people need for continuous decision-making nearer the detaris right for the new have more responsibility and Improvement in the way point of action. In the structures has taken time. clearer authority to act; I am we run our business, process, we are I recognise that this has led excited by the way so many serve our customers and substantially reducing our to periods of uncertainty, have already grasped this maintain the traditional costs and improving and the changes have been challenge, and developed a quality and standards of David Quaimby. efficiency. painful for a number of real sense of ownership of the JS offer.' 'We expect to save people. their team's performance. Courtney's cooks up new-look restaurant Sunday shopping Chilli may have been on the menu but there was no becomes law chilly welcome from Merton's new customer Purley Way hosted a jazz band at last year's restaurant. Courtney's was ANawnaBnall Sunday^hoppinSunday^hopi g Day. opened on July 22 by Capital Radio's Kara Noble. The restaurant, which will now be run as a 'i ^ concession, has undergone a complete restyle. For those outside London, Kara is Chris Tarrant's right-hand woman on the station's breakfast show.

Kara Noble samples the fare cooked by Courtney's chef Andy Biaite.

The Sunday Trading Bill shops enjoy unlimited been very strongly com­ received Royal Assent in opening hours. mitted to the voluntary July and came into force Commented retail nature of Sunday working on August 26. director Colin Harvey, and will continue to be The 1994 Sunday 'Over the last two and a so.' Trading Act replaces the half years, Sunday opening • Marks & Spencer and 1950 Shops Act and has played an increasingly the John Lewis Partner­ allows retail premises important role in maintain­ ship, members of the anti- over 3,000 sq ft to open ing our lead in the very Sunday trading group for six hours (this competitive market place Keep Sunday Special, restriction applies to today. I would like to have announced plans to Homebase despite the thank all staff and manage­ begin opening selected DIY and garden centre ment for their contribution stores on Sundays 'to trade lobbying for to its continuing success. protect market share in exemption) while smaller The company has always those locations.' The graduates fffmMm^ ^ The company's first MBA student to gain iiis degree while in the retailing division graduated in July. Chris Yates, deputy mana­ 1 r • ^\ ger at Fulham JS, received a AGUIDETO gold pen from David kiW CHILDCARE Quarmby along with the FOR... three other 1994 graduates. This is the seventh year of • • ^"^^B the post-degree level quali­ A • J fication that provides inten­ Joint managing director David Quarmby (centre) witli iVlBA sive management develop­ graduates (i to r) Gerry Caiianan, Gary Bruce, Cliris Yates ment without exams. and iVlike Povaii. P • I J The first graduates on Im AL"^L PARENTS 1 1 Sainsbury's/Manchester • AND THEIR 1 Metropolitan University ^k^ CHILDREN 1 <^lm degree in retail marketing celebrated their achieve­ ment with a dinner at Fanhams Hall conference ^^^••1M^^^^^^^^ . centre. The 32 students SDisisiia^iEiasBia have spent the last four The Sainsbury-sponsored all aspects of childcare and years studying in their guide to childcare. Free to include 11 case studies of spare time whilst working Sainsbury staff who have for JS by day. If they Work, hit the shelves of JS hacked their way through persevere for another year, and Savacentre on August the childcare jungle. they will upgrade their 22. The £1.95 book Comments corporate qualifications to honours compiled by the lone personnel director Judith degrees. A further 144 parents charity Ginger­ Evans, 'Many of our students are following in bread provides over 2,000 employees need to find the graduates' footsteps. contacts, and is the first ever comprehensive guide high quality affordable Tlie first retaii mariieting If you have been through the trainee manager scheme to childcare in England childcare in order to return degree graduates outside and would be interested in studying for the degree, and Wales. The early to work so we knew how Fanliams Hall in contact Emma Snoxell on extension 6553 at chapters are filled with great was the nationwide Hertfordshire. Blackfriars. information and advice on need for such a guide.'

Robeson and research Sainsbury's will be Larry McKenzie, baker at an intention to step up News in brief manager Caroline Gye present at the three major Streatham Common has expansion in Europe. recently gave evidence to political party conferences made it to the final three in the House of Commons in September and the Baker of the Year Select Committee on the October. The company is competition. The final Environment considering sponsoring stands and takes place on September 'Town Centres and their receptions at the Liberal 13. THE BOOTS COMPANY Future'. The committee is Democrat Conference in The Boots Company pic due to publish its findings, Brighton, the Labour Wickes, the DIY retailer, reported at its annual around September. The Conference in Blackpool has improved its perfor­ general meeting on July 21 report will be used by and the Conservative mance after six years of an increase in first quarter government to make Conference in Bourne­ being held back by the Group sales of 4.4% policy decisions on mouth. Sainsbury direc­ purchase of a timber A new service enables compared to the last retailing, in particular tors will also be available, company which lost customers in all JS and financial year. Boots own planning. giving MPs and local money. They announced Savacentre stores to choose Halfords, Children's councillors the chance to interim profits of £8.8 from the Jane Asher Party World, Do-It-All and AG meet senior members of million for the six months Cake and Celebration Cake Stanley as well as their the company informally. to June 30. That was ranges. All stores now traditional businesses, and Contrary to recent double last year's perfor­ carry a catalogue showing now has seven pharmacy misleading reports, the mance in the same period. all the designs from which concessions in JS stores. company has never made Wickes plans to open orders may be placed in and does not intend to 17 new stores in 1995 and person or by telephone at Development director Ian make donations to any a further 23 in 1995, the customer service desk CouU, former town political party. bringing the total to 128. for collection from a planning director Martin Ian Couli. The company announced specified store. WRITELINES can one thing be With regard to the are heavily circumscribed METRICATION explained? Hot desserts comment on cakes, some by law and it would not be MADE SIMPLE cost 18p, cold desserts do improve with age, eg. possible to extend partici­ 'mvdi kmi 22p. If a nice piece of hot rich fruit cake; however, pation to retired employ­ Sheila Boyce, fresh food apple pie is served up cold within JS we have gener­ ees generally, even if this replenishment assistant, with a blob of cream, the ally prided ourselves on was thought to be appro­ East Grinstead price goes up by 4p. Why providing freshly cooked priate. Many retired 00a/^^^j'a'j\ We are increasingly being is it that desserts a day old food at a reasonable price. employees continue to asked by customers to which should really be This goes for cakes as well. benefit from their particip­ convert grams to ounces, reduced, are increased in ation in the profit sharing litres to pints and vice- price? scheme from continued versa. Can you imagine the PROFIT dividends on their share­ Few people can do complaints from cust­ SHARE FOR holdings. these calculations in their omers if day old cakes and PENSIONERS? head. Even the students, bread were increased in who are more familiar with price? Surely the 22p for Mr E A Coxall, FIT FOR THE JOB the new weights and cold desserts should only retired hygiene officer, measures, have difficulty. apply to fresh-made fruit Blackfriars The Journal has received a To save time and salad and trifles, and day- All retired staff have been number of letters about the Kmmll^'iiulai embarrassment, may I old food should be equally responsible for the new uniform. Here are suggest we produce a reduced. success of the company, so three on different aspects compact, comprehensive The same applies to why cannot these people to which Colin Moffat conversion table to be cakes made in our staff also receive a share of the gives one reply. distributed by checkout restaurant. They are made profits? This would and/or customer services to in large amounts and certainly help with their Nicky Allen, resolve the problem. served up day after day at pensions. chief display the same price. assistant, Wigston Director of branch Company secretary We are JS employees operations Trefor Hales Paul Foulger, manager, Nigel Matthews replies: working 35-39 hours per replies: catering and employee After a one year waiting week. We have been Thank you for your letter services, replies: period, all current staff wearing the new blue highlighting the confusion / agree there is something qualify for the profit uniforms at our branch for around the whole issue of wrong when yesterday's sharing scheme which is 12 months. differences in measure­ pudding is served up today designed to provide a Please could you tell ments between metric and with a 'blob' of cream at a participation in profit that us why we have to imperial weights. higher price. The intention reflects, albeit in a very purchase further uniform Unlike the clear lead of the differential in price general way, the staff requirements above we were given with the is that 'cold sweets' are contribution to the comp­ standard issue? change of our currency to generally more expensive any's financial perfor­ As JS employees, we decimalisation in the early to make. We will look into mance. pride ourselves on our seventies, other measure­ our policy on pricing. Profit sharing schemes appearance. However, ment changes, as you quite rightly point out, continue I to be muddled. We now TOBY'S DIET IS A 'COMPLETE' BORE find ourselves in the Director of branch ridiculous situation where operations Trefor Hales our children are taught at replies: school in metric and have great difficulty in convert­ Don't worry Dave, Toby ing information back to doesn't get chocolate of imperial, while for poor any sort in quantity. JS old parents, the situation is Marrowbone Rolls are the reversed. staple treat. Apart from the risks you mention, the In the meantime, until results of even a moderate this is resolved at govern­ amount of chocolate would • ment level, we will act on be distinctly anti-social! your idea and produce a He does, however, show a compact conversion chart. stronger interest for most Thanks for thinking of it 'human' foods than the and well done. complete dried food we Dave Tomlinson, grocery somewhat misleading. I find suits him best. He manager, Farnham assume that the 'chocolate' would willingly take his JUST DESSERTS In the June issue of the fed to Toby was JS place at the dining table Journal you included an Supreme Dog Chocs given half a chance, and Wynn Dobson, article about pets. Trefor designed for canine dietary his height gives him a big health & safety rep, Hales emphasised the needs, and not the advantage here as he Burpham importance of correct chocolate produced for could easily reach the Each year, the company feeding since Great Danes human consumption. The table while sitting. gives us a pay rise and have a delicate digestion. latter can be very toxic if Needless to say, he what is not eaten up by tax Toby is obviously a fed to dogs in any quantity, doesn't get the chance; it's and insurance is usually lovely dog and well cared and this should be made just the same boring spent on higher prices in for, but the article was clear. 'complete' food every day! the staff restaurant. But

6 PIECE OF CAKE

Sam Bell, customer services manager, Winchester Maureen Harris wrote to tell us that her granddaughter clothing does not last Danielle had seen our celebrity ad for Marscapone and forever and we feel that if Lime Torte and said she would like to make it. They came replacements are required in, got the recipe leaflet and, apart from melting the butter they should be provided and boiling the water for the melted chocolate, Danielle did free of charge. everything. This photograph is the result. After all, it is comp­ ulsory to wear this uniform.

be counted, let's hear it because there isn't a zip in from you please. the things. The pockets of the Peter York, tracksuit are very shallow night display assistant, and we are apt to lose free of charge, any item of Broadcut's birthday barbecue. Becltenham their contents. uniform which fails to I write on behalf of my Our ladies are not used meet the standard we A bar was set up, a disco fellow night display to wearing short sleeve require, providing that it played all evening and the assistants with regard to outfits and are receiving is due to normal wear and barbecues were manned our new uniforms, namely cuts and scratches on a tear. by Mr Smith the store the Tee shirts and track- regular basis from the manager and deputy Tony Canteen staff, Pitsea suit bottoms. cases they carry. Dickson. Two enormous We have just been fitted Our shift needs to use The company is very WITH THANKS birthday cakes made by for our new uniforms (or case openers every few well organised when it the bakery's Janet Aberry should I say fitted up). minutes. Perhaps the comes to withdrawing and Mrs V Piper, retired. were decorated with We are disgusted at the designer of these outfits recalling stock from its South Street actual photos of the store. new canteen uniforms. can suggest where they shelves due to manufact­ A big thank you for a very Disaster had nearly The rest of the staff have can be kept as we can uring defects. So what nice evening at my struck two days before lovely new uniforms, no hardly get our hands into about a recall of these retirement party on July when some rotten thief matter what shape or form the small pockets. Please terrible uniforms and a 19 to everyone who made stole one of the barbecues, you are, you look good in don't suggest that we put rethink on their design. it possible. And for the but the engineers came to them. them in the Tee shirt lovely present to go with our rescue and quickly But little or no thought pockets; they don't have Colin Moffat, senior my collection of Lilliput made us another. Thanks has gone into ours. They one and we cannot, as we personnel manager, houses you bought me. Paul. are even more drab and used to, attach them to the retail personnel dreary than the old ones. loop of the trousers - they operations replies: Mrs Phyllis Simpson and Boring and shapeless and don't have such luxuries. The uniform was develop­ family. very hot to wear, it doesn't The only answer is to ed by a design company in Thank you, directors, for matter what shape or form carry our cutters in our conjunction with repre­ the floral tribute to my we are, it does nothing for mouths which obviously sentatives from manage­ husband, Thomas, a great us. isn't a very hygienic ment and staff and then loss to myself and family. Whoever designed arrangement. Perhaps our trialled in three stores, Thomas had 31 very them should be shot! Or pens could go behind our Darnley, Hedge End and happy years at Blackfriars better still made to wear ears? Streatham Common. working under John Blake one for a week in a hot The tracksuit gets very One of the objectives as a technical librarian. He kitchen! We look ridicu­ hot with the bottoms being of the trial was to ensure held the company in high lous in them. The canteen elasticated, and the ladies that the uniform was esteem and never grumb­ LETTERS ARE staff are always being complain that the seams comfortable and practical led at going off to work; it WELCOMED AND treated like the lowest of inside make their legs to wear. From the trial was something he SHOULD BE SENT the low, now we're being very sore. we were able to give enjoyed. THROUGH THE dressed like it. Everybody Regarding the male estimates concerning the Best wishes for all INTERNAL POST TO else's uniform is an members of the shift, I average 'life' of any item future success in the THE JS JOURNAL, improvement, ours is think that I speak for all of in uniform. However, it company. 6TH FLOOR, DRURY horrendous. them when I say that it's has always been of HOUSE, BY ROYAL We are, after all, very embarrassing stand­ paramount importance M edge McNesby, MAIL TO THE women and take a pride in ing in the toilet with our that the uniform is smart FSSO, Broadcut ADDRESS ON PAGE ourselves and our canteen. tracksuit bottoms around and portrays the image of We have just celebrated TWO OR VIA OASIS If there are any other our knees answering a call the company. Therefore, our first year with a I.D. 'JS.JOURNAL'. canteen staff out there who of nature with other ranks your personnel manager barbecue in the back yard. feel the same, stand up and laughing at you all will be happy to replace. Almost 200 staff attended. CHAIRMAN'S ADDRESS TAKING CARE M A report from the Annual General Results For the second time in six years, tlie day of tlie Annual General Meeting was one on which trains #- f» '^•' were halted by industrial action. But, as in ±988, The chairman outlined the shareholders bent on an annual pilgrimage to check highlights of last year's financial their investment overcame any transport performance and three key difficulties. aspects of the results:

Firstly, the Essential for the Essentials cans in the first ten weeks. • The 'Lifestyle' clothing range developed programme, introduced at the end of October, On the subject of manufacturers seeking by the Savacentre team contributed to reduced gross margin and held back profit legislation to protect themselves against the Savacentre's sales and profit growth last growth for the year, but it boosted our impact of look-alike own labels on their year and a number of JS supermarkets are reputation for value, increased sales and won brands, the chairman emphasised that now stocking the range. new customers. Sainsbury's is itself one of Britain's leading Three new Savacentres are in the brands. 'Our labels are designed to identify pipeline. Secondly, Savacentre, Homebase our products as Sainsbury's... To do anything • Shaw's, our 87-strong supermarket and Shaw's all did particularly else would confuse our customers who seek chain in New England, is showing major well - their combined operating the reassurance of our brand because they improvements in performance. The UK trust all it represents.' profit grew by more than 30%. team has helped Shaw's develop and Thirdly, we introduced changes to make our market its own brand programme and over accounting for property etc more conservative. Review of operations I one third of its sales are now Shaw's In the late 80s and early 90s we paid the brand. 'There is real confidence about further market prices then necessary to secure The chairman told shareholders about the expansion of Shaw's, and about the premium supermarket sites. Since then, review of operations in supermarkets and platform it provides for further acquisition in values have changed. The difference in value head office. This review aims to improve the United States.' adds up to £342 million and this was written service, increase productivity, use new IT off last year. Group profit before tax was up developments, and embody a total quality 6% over last year, before allowing for philosophy. A proportion of cost savings will be accounting changes and exceptional costs. reinvested in customer service.' Current year

Sales for the supermarket business are Sainsbury's brand New stores I 7.1% above the corresponding period last year. A tight control of costs and excellent The chairman explained that Sainsbury's The target of 20 new supermarkets a year in buying are also providing an improving brand products, a key part of our offer from the UK over the next three years may be profit position. the company's earliest days, now account for difficult to achieve because of tightening in Our subsidiaries are also continuing to nearly £6 billion each year - approximately two- planning regulations. More investment may go achieve a good performance. thirds of all we sell. This makes it one of the into improving and remodelling existing stores. largest and most successful brands in the UK. 'Finally, I would like to thank all our staff On average, our prices are over 20% lower for the very positive way they have than comparable proprietary brands, mainly Subsidiaries handled the challenges the company has because they do not have the same marketing faced. They have acquired new skills, and and advertising costs. • After opening seven new Homebase stores shown that they are willing to take on new Classic Cola was a particularly successful last year, ten stores are expected to open this responsibilities, and to be fully involved in Sainsbury brand launch - we sold 20 million year and even more in future years. improving the business. The current business climate is demanding, but you can be certain that the whole company will rise to the challenge of growing the business profitably so as to benefit customers, staff and shareholders.'

AGIVI Keith Worrell retired as an executive board director. He will be a non-executive director until October. • Sir James Spooner retired as non-executive director. Keith Worrall • This was marketing director Ivor Hunt's first AGM as a board director. • Shaw's frozen foods manager Tony Truesdale manned an exhibition stand which provided shareholders

8 QUESTIONS AND OF BUSINESS ANSWERS IN BRIEF Meeting held in London on July 6

A total 500 people, comprising mainly share­ The following Is designed to provide a flavour of the questions and holders but including financial journalists, advisers ansv^ers session of the AGM, during and analysts, were welcomed aboard the Queen which shareholders are invited to Elizabeth II conference centre in Parliament Square, ask questions on any aspect of company business. Chairman David Westminster. Sainsbury answered the questions on behalf of the board.

Q Are you putting the milk delivery Q The abundance of notices in stores is Q Can you identify any effects of service at risk through the sale of low making us cross-eyed! providing in all stores lists of products cost milk? A Perhaps we do have too many containing fish from the Faroe Islands A Our policy of offering customers quality sometimes. They are there to draw which is responsible for killing a number and price inevitably puts pressure on the attention to particular things. of pilot whales? milk delivery service. 'I would make no A There has been no effect on total fish sales. 'That may change in due course.' apologies for selling essential groceries Q What is 'traditional beef and why is it to people at very low^ prices.' more expensive? Q Would you reinstate smaller stores A The emphasis over the past 30 years where they have been removed has been on price rather than quality and Q Why does the company want to build (particularly thinking of small south costs have been held down by processing on green sites In Liverpool and Cheadle? coast towns)? A In Cheadle, we can build only because the beef very quickly. We have now gone A 'We are now developing a format which a road has already been developed and back to traditional methods of maturing I think will enable us to continue in the 'a planning inquiry decided...the benefits beef. It takes a lot longer and produces city centres much longer. If that is very of development outweighed the loss of better flavour but is more costly. 'I think it successful, we'll look at other towns land.' is still right, however, to have the two where we don't have a store in the centre qualities of beef so that people have a The Liverpool site is private land and and see if we can develop it there.' the local authority will make a decision in choice.' due course. Q The share price fell last year following I Q Was there a sprinkler system at press reports about discounters and Q Can the company investigate the new Chichester which burned down last saturation of the market. That has all enhanced scrip dividend scheme with a year? And were staff trained for a fire gone quiet but the share price has not view to offering one to shareholders? emergency? risen. Why? A There were no sprinklers at Chichester. A We will look at this. A It seems the warehouse clubs and Their main purpose is protection of the discounters did not present quite the building and contents. We have now Q Why are our auditors Clarke Whitehill threat to the food sector that was reviewed our policy on this with our being replaced by Coopers & Lybrand? expected. 'I think it will take a bit more insurers and we are putting sprinklers A Coopers & Lybrand are one of the time before the City fully regains its into more stores. biggest and best auditing firms in the confidence but I hope that will happen country and are well respected Staff training is thorough and focuses during the course of next year.' internationally. Clarke Whitehill have done on quick evacuation of customers and an extremely good job over the years but staff. 'We do train our staff extremely Q Are you likely to have somebody from as we are now, because of Shaw's, an well...in this difficult situation at an ethnic minority on your board one of international company; we borrow on the Chichester, which was undoubtedly these days? international bond market, and look for caused by arson, they were able to get A 'I would hope that in due course we'll overseas investors, 'I think they can no everyone out extremely quickly and have someone from an ethnic minority on longer provide what we need.' without harm to anyone.' the board. We're doing everything we can to encourage them to come up through I Q The pages of my Report and I Q Is Sunday trading profitable? the company, but our policy is that we Accounts have come apart. A It only delivers a small profit increase only appoint people to the board, as into A We are already looking into that but the reason we are so keen is that 'it any other position on the company, solely problem. meets a very great need of our on the basis of merit.' customers.'

I Q How is the French supermarket doing? A It's actually an off-licence of 3,000 sq ft, 'It's doing hugely well...sales are running about twice the level we thought.'

with lots of information about our US subsidiary. • A Lifestyle exhibition introduced shareholders to the highly successful Sainsbury's clothing range. • A series of speciality food stands Sir James Spooner gave shareholders the opportunity to sample such treats as Mascarpone and Lime Torte, featured earlier this year on a celebrity recipe TV ad. AGM

9 TRURO The company's first Cornish super- marl

SUPERMARKET Address: Bagshot Road, Knaphi Woking, Surrey

Opened by: Homebase chairman Dino Adriano

Store manager: David Ward

Project manager: Mike Gauld

Staff: 86 (79 new staff)

Sales area: 39,000 sq ft

Car park: 891 spaces WOKING staff at the Homebase and JS at Brookwood just outside Woking find tliat two stores are able to help each other in numerous ways. Senior deputy Ross Baker, who comes to Woking from Alton JS, told the Journal, 'Several of our customers have I - ''*" said that they would have WL , gone elsewhere if it wasn 't ^pk m^ for Homebase: we are like a .,? one-stop shop with DIY, food and petrol.' DIY manager Sarah Hamblin, formerly at Brentford Homebase, adds, 'Customers to JS won't necessarily do their DIY shopping on the same day but they are familiar with us.' Homebase staff are pleased to have JS at lunch times. Due to the much lower numbers of staff, the stores have a rest room, but Woking staff are Manager David Ward with glad to be able to share the JS staff restaurant, 'It's a nice atmosphere Darren Ayres, wlio spent a and we regularly shop in each other's shops' says Sarah. Ross weeic riding around tlie town on liis 'Adbilce'. Tliis was the recalls, 'It's great when we have technical problems - one of our first time Homebase has engineers just had to pop next door to pick up the used this novel form of ^m M electrical bits he needed!' advertising. J~"

Extra Choice supervisor Ron Harris in the lighting department. 11 Harlow store makes an architectural critic of everyone. Architects Terry Farrell Associates, creators of the egg- topped TV-AIVI building and Charing Cross station complex came up with the design. The store stands in a slight hollow and the three cubes around the entrance are designed to make the store prominent. The best view is from the SUPERMARKET cycle bridge over part of the car park. Bike jams apparently occurred during building as riders stopped to observe the Opening date: 12 July 1994 progress. One of the strangest sights must have been the design team holding Address: Fifth Ave, Harlow, Essex up pieces of coloured card in the middle of the muddy construction sight to Opened by: Chairman decide which colours to paint the cut-out David Sainsbury corners of the white cubes! Store manager: Geoff Cole

Project manager: Ray Riley

Staff: 477 (232 new staff) Loafing about is hard woric for Ben Slasberg. Sales area: 40,000 sq ft

Car park: 584 spaces Pat Jaclcson's in a cinnamon whirl about the opening.

^Practice Random Acts of Kindness and Senseless Beauty ^

Left: Ben Cohen, Jerry Green, director of the Children's Society Ian Sparks and JS marketing manager Faith Gould, with youngsters from The Children's Society.

A sticker bearing the million dollar company rainforest preservation in the bearer to a free one FREE curious phrase of our title snapping at the heels of the Amazon and at least seven pint tub of their ICECREAM included in a recent likes of Haagen-Dazs. and a half per cent of their decadent but caring VOUCHERS Sainsbury's has just Report and Accounts for UK profits will go to needy confection. FOR 'CARING' become the first UK causes here. To get your hands Ben and Jerry's STAFF « Homemade Inc. illustrates supermarket to stock In-store demonstrations on one, simply send a the company's unorthodox products from the Vermont- of the ice cream were held self-addressed envelope based ice cream company approach to business. between August 10 and 20 (stamped if address external), with the 'caring-capitalism' and Sainsbury's donated and a note explaining in ten image. It is not just words around £10,000 to The words or less what you do to ^^J en Cohen and Jerry (the lid of the Vanilla Children's Society - 10% of help a needy cause, to Ben Greenfield cut a very flavour tub says 'one in four the profits from Ben and and Jerry's offer, JS Journal, unimposing dash in their children are bom into Jerry's on those days. 6th floor, Drury House. One casual jeans and crumpled poverty') but actions: the Ben and Jerry's have voucher per person to the 250 Tee shirts but they are the Rainforest Crunch Chunky donated to JS Journal readers our judges decide are the chief executives of a multi- Ice Cream benefits 250 vouchers entitling the most worthy.

12 PENSION FUND PROFILE

The Annual Report of the Trustees for the Sainsbury staff pension scheme is currently being distributed around the company. There have been no changes to the benefits of the scheme in the last year and pensions manager Geof Pearson takes the opportunity to answer some of the more common questions asked over the last few months.

Q: If I died In service, who would Q: A pension salesman recently receive the lump sum payment that Is advised me to opt out of the equivalent to three times my salary? Sainsbury scheme. Should I?

Th\s is at the discretion of ttie Trustees For the vast majority of employees, the of the pension fund who always Sainsbury scheme represents better conduct an investigation into your value than a personal pension. In our circumstances following a member's view, anyone who has opted out of the death. If married, the surviving partner scheme or is thinking of doing so, will usually get the benefit. Altern­ should consider their position very atively, members may nominate recip­ carefully. If necessary, they should re­ ients such as sons or daughters. You examine the advice they have received should let us l

A copy of the report will be available in every branch. If you would like a personal copy, contact your personnel manager or the pensions department direct on 071 921 1990 1991 1992 1993 1994 8509.

13 UST THE The bug stops here

7

\

m'^

Jane Perkins (right) oversees with the factory's quality controller, >«,,,^^ the first production run of a new own brand hair wax. components should be traceable. Wandering the Roger Barrow, with If a factory falls down on a the quality control major safety or quality point it will manager of the new wastes of Alaska or not be approved. 'You often have Alaskan salmon to make a decision on the spot. I canning factory, ensuring the once had the manager of an being accosted by temperature asparagus factory I'd rejected control of the pleading on the phone to be ker is in proper Piiiiippine gueriiias - approved. I just informed them rking order. that if they improved on certain tlie iife of a product points they would pass next time. They might already have been approved by someone else but our standards are manager is never the highest in the industry.' Rex even had to de-list a crisp supplier when their product was not good enough, 'They were using older routine. potatoes with a high sugar content which was burning in the frying process and causing brown spots. At first, they It is the role of the scientific services division (SSD) to refused to use fresher potatoes so make sure that the quahty and safety of Sainsbury's they had to stop producing for products are monitored at the production end. Sainsbury's. But when they found 'We look for obvious ingredients Product managers are on the front line, as technical a new source of potatoes they were that may cause an allergic manager Rex Pearse explains, 'There is a lot of travelling given permission to resume reaction, evaluate panel tests, in this job and not all of it enjoyable. I was visiting supplying JS.' check if the product works and pineapple suppliers in the Philippines and the factories Product manager Jane Perkins ensure there are no unnecessary were patrolled by guards with rifles. One time an armed was recently at the first production ingredients.' guerilla walked into the road in front of our car - it was the run of a new intensive hair least hospitable place I have ever visited.' conditioning wax. This is another One of the roles of the product technologist is to aspect of the product technologist's role: ensuring the approve new suppliers, since any organisation involved in consistent quality of products from development to launch. the marketing or production of a food product is also Jane liaised closely with the buyer from the time the legally liable for it. This, combined with Sainsbury's decision was taken to introduce the new product, and she constant quest to maintain quality and safety, means that helped decide upon the supplier for the contract. 'We look any potential supplier suggested by a buyer must go for obvious ingredients that may cause an allergic reaction, through a thorough vetting process. Only then can their evaluate panel tests, check if the product works and ensure products get anywhere near the shelves, and subsequently there are no unnecessary ingredients. We are helped in they will be inspected regularly to ensure they are this task by the analytical services department which maintaining those high standards. includes specialist biologists, chemists and product safety Which is why product manager Roger Barrow's flimsy experts. Shampoo for example may have extra conditioner plane came to land on the airstrip of a tiny Alaskan island to help mask the effect of a harsh detergent.' Jane also near the town of Ketchikan. The Pacific coast of this ensured that the hair wax was 'microbiologically stable'. isolated US state is dotted with Northern Exposure-style In other words, it doesn't go off on a sunny window sill. towns, moose and salmon canneries - one of which food As Rex explains the role of his department, 'We have technologist Roger Barrow recently visited. 'In Alaska, an obligation to make sure the products meet the salmon and tourism are pretty much all there is', says customers' expectations.' Wherever in the world that Roger. A new salmon cannery needed inspecting and 'you might take them. can't drive - there are no roads - so you have to fly.' 'The problem with salmon canneries', explains Roger, 'is that if the tins are not processed carefully, there is a high risk of bacterial growth. Fish has a low acid level unlike fruit, for example, which runs a lower risk.' The sealing of the tin is a 'critical process' which will receive more of a food technologist's attention than other parts of the factory. Roger checks that the tins are properly cooked to both kill off the bacteria and ensure the fish is ready to eat. He is also concerned with the employees' welfare, 'I'll chat to the chap looking after the cooking process and ask him if he can cope with the workload if a lot of boats come in. We often talk to people on the production line to see how happy they are - if they're not, they won't do the job properly.' Back at Blackfriars, Rex shows us the product technology 'bible' - the Product Management System, which sets standards for own brand production. The document outlines issues such as how equipment must be correctly calibrated and specifies that all ingredients or Roger spends time making a thorough check on the vital canning process.

15 Once the customers' clieques have been collected from the checkouts, the store's cash office staff make a record of each one. These records are known as 'add lists' and they accompany the cheques on their journey. The cheques and add lists are collected by Securicor and taken to Barclays in Northampton for processing. We then move from the lo-tech of add lists to the hi-tech of computer scanning. After staples, pins and elastic bands have been removed from the cheques, they are loaded into the scanning machines to have their photographs taken. These technological beasts whisk the flimsy cheques past high-intensity lasers at 30 mph and the machine makes up a computer image of the front and back of each cheque. At the same time, the add lists are digitised on a different computer. From here, the bank should not have to touch the bits of paper again until they are sent to the customers' own bank branches - they work only with the computer image. The computer can read the figures on the cheques and add lists, and compares the two to make sure all the cheques are present. The system first looks for your £ sign in the 'court­ esy amount field' box on the right of the cheque and The cheques whizz past the scanning laser at a rate is able to distinguish of 2,400 per minute. between millions of differ­ ent handwriting styles to turn the numbers into language the computer Vou con tielp in M processino of can deal with. cheques uiith a feiii simple measures. Sometimes the com­ puter cannot read the numbers. In this case, the image of the cheque is Checkout assistants can ensure they replace the pulled up on screen and cheque printer ribbon as soon as it starts getting an operator reads it and faint. types it into the system. If the figures still cannot be made out, Barclays has to resort to the laborious The cheque shouid be located in the machine so the process of pulling the original cheque from the bundle to figures are correctly aligned in the box. read it with the naked eye. When all the figures have been balanced, Sains- Care should be taken with the add list: Barclays' bury's account is credited with the total value of the scanner is confused by hand-written marks on the cheques. And the customers' accounts? Their cheques list, and any splodges of ink before the figures. were encoded as they were scanned with those strange Add list and cheque are reconciled on screen if blocky numbers at the bottom of your cheques. This is The add list must be printed clearly in black ink. the computer cannot read readable by the other bank's computers where the The scanner cannot read red ink or faintly printed the numbers. customers' accounts are debited automatically. figures.

Keep the cheques flat and uncreased if you possibly can since the scanner chews up bent ones. DDDEm II 3D.. jkBE

16 GREEN SCENE

A QUIET WORD] SAHVS,SURV , FOIL FOR OLD Th, IN YOUR EAR ' "^"stome r!*'-«vo;uguide to t P««cide ion y Sainsbury's has produced a •''luetic leaflet - The Quiet Revolution - which explains about pesticide reduction and what Sainsbury's and its suppliers are achieving in reducing their effect on the environment. For over two years, Sainsbury's has been working closely with farmers to develop ways of managing crops which reduce the use of chemicals, conserving and enhancing the environment for Coldhams Lane senior wildlife and people, while at the same store manager Ernest time producing quality crops of Ormes with Baroness economic yield. The approach is known David JP who is on the as Integrated Crop Management (ICM). Select Committee for the Says director of scientific services Dr Environment (far left) Geoff Spriegel, 'Produce grown under ICM costs the customer and the Mayor of Cambridge Cllr Joye no more to buy, and should cost the grower no more to produce. It will form an Rosenstiel. increasing proportion of the produce available in Sainsbury's stores as new crops come under the scheme.' The Quiet Revolution is available free to customers in all JS and 'oldhams Lane in Cambridge has a new Savacentre stores. recycling sclieme all wrapped up. The store has provided one of the first sites in the country for aluminium foil collection. Aluminium foil is easily recycled and the process uses just 5% of the energy needed for EXHAUSTIVE TESTS primary production. Following a pilot at The Aluminium Foil Recycling Campaign is Hendon store at the end working to develop an infrastructure for collection of June, eight London of the foil throughout the country, starting in stores are to provide Cambridge. space in their car parks The foil fetches around £350 per tonne but it on September 17 and 24 has to be clean and baled in 500kg loads. The for the free testing of money raised can be targeted for community car emissions. projects. Who remembers the huge foil ball some The London First campaign is aiming to raise public awareness of the link between air of us contributed to as part of one of Blue Peter's pollution and car emissions in London. fund-raising campaigns? Drivers who take up the offer of having their car tested will receive an information The Coldhams Lane collection point is hoping leaflet about how their cars can be retuned to save on fuel and money as well as )• to raise £2,000 a year for the Castle Project which helping to reduce air pollution, and about London air pollution in general. At the pilot in provides work experience with a view to Hendon, 169 cars were tested in five hours. London First believe the September rehabilitation for people recovering from mental campaign could result In as many as 4,000 cars being tested. illness. And the work they're doing? It involves It is hoped the campaign will be launched by Environment Secretary John Gummer preparing aluminium foil for recycling. Now that is and Williams Team No 2 driver David Coulthard at Whitechapel store on September 16. what's known as a virtuous circle. STARCORNER Action Team ideas from the 200 STAR stores continue to improve customer service and save time and money. wm I , A marketing idea which came from Stafford is to be extended to other stores on David Ware's district from September 4. A television at the front of the store will play a video of the celebrity ad being aired at that time. In a preliminary trial at Stafford, where ingredients and leaflets were displayed next to the screen, sales of the ingredients increased by 40% more than the increase expected from the TV ads alone.

.^^ Keith Millen's district has launched an award scheme for Action Teams. Tottenham Action Team members (I to r) Jackie Carrington, ^ Individual members of teams receive a certificate for outstanding ideas. A Sue Appleton, Sylvia Gatward and Denise Jones receive their shield bearing team names and a description of their idea will move from store to award from district manager Keith Millen for the idea of store following the best ideas. abolishing front end accuracy tests. (Team member Barbara Wells was unavailable for the photograph^ '^

17 What would you do with

• •i^ £100,000? What with the £169,000 Colchester Avenue's Rose Titcombe won on the pools recently (July Journal), our Vernons pools competition in June, and the imminent launch of the National Lottery in stores, we have heard plenty of suggestions as to how you would spend such a windfall. Here are some of your flights of fancy.

CHRISTOPHER BROWN, CHEF, WOOLTON 'I'd open a restaurant somewhere in Liverpool. It's been on my mind recently. I'd call it 'Skinnies' - it would serve low-fat food with the number of calories in each meal shown 'CP' on the menu.'

MICHELLE RIMMER, PART-TIME CHECKOUT/REPLENISHMENT, SOUTHPORT 'I would like to take a year out from '^StlimliP""' university and back-pack with a friend in Australia, America, China and Italy. I would also buy loads of clothes and a car- something small like a Ford Fiesta and I'd put some in the bank.'

THERESA KIRWAN, KIOSK ASSISTANT, CROSBY 'I'd like some very expensive jewellery: I'd like some diamonds. I would take all my family (five kids and daughter-in-law) to Kissimmee in Florida for three weeks MARTIN DOWNEY, and stay in a villa on a golf course. I STORE MANAGER, would also buy them all SOUTHPORT JS shares and invest some for me and '1 would pay off my mortgage and live my husband.' off the extra income, and I'd come to work in Armani suits."

y

^^W \M LESLEY ECCLESTON, SENIOR DEPUTY MANAGER SERVICES, ^^g^^.1«^pl WOOLTON 'I'd take a friend out on a good shopping y^A*>*f spree for a weekend, perhaps to Chester or York and stay in a nice hotel and "do lunch". I'd love to shop without having to justify it and without the sense of denial!' s ^ Advertising manager David Noble did the honours in our Vernons Pools competition by pulling six entry forms out of the hundreds of entries: First prize of six lines for one year worth £124 3i goes to Marion Jones, security operator, South Western area office. The runners up, who each receive a bottle of Vernons winners champagne and a Tee-shirt, are: Arthur Jude Da Costa of Feltham Data Centre; Pearl Cross, veteran; Eileen Jenkins, Burton- a**.' * on-Trent; Susan Ann Coull, Macclesfield, and Annette Cullum, Norwich Homebase.

DENNIS KOIGI, PART TIIVIE SALES ASSISTANT 'I would pay off all my debts and put a downpayment on a five-bedroom house, somewhere quiet, maybe Caversham or Wargrave. Then I'd finish my education and I would pay my brothers' and sisters' 7; '^^ school fees.'

DEHONEY THOMPSON, SALES ASSISTANT, CALCOT SAVACENTRE 1 would go on holiday to Disneyland and New York. I would also buy a IVIercedes and give some of the money to Children In Need.'

X

ADAM HUGO, DEPUTY STORE MANAGER, READING HOMEBASE MELVYN TURNER, 'I would blow it on a flash car £>*''^" STORE MANAGER, like a Lotus. I'd get married SELLY OAK and buy a yacht for the honeymoon so 'IVly wife has always had a burning we could cruise around the ambition to fly on Concorde - the plane Caribbean and drink cocktails fascinates her. We would go to all day long.' -Vir- Australia for her 40th birthday next year - she really deserves it; she's been through a lot in the last few years.'

SIMON DIMMOCK AND MARTIN EASTLAKE, PART-TIME CHECKOUT ASSISTANTS, CALCOT SAVACENTRE DAVE O'CONNELL, Simon: 'I enjoy mountain biking WAREHOUSE ASSISTANT, and would spend more time on that - it's SELLY OAK an expensive hobby. I'd continue 'First I'd invest it and live off the working and would buy a Volvo 740 - interest. I wouldn't be so stupid to you know, something with a big engine.' blow it all. Some of the money I'd use IVIartin: 1 would set up my own to learn to drive and then buy a Ford business.' - He has an invention in Probe -1 think they're beautiful.' mind but it's a secret. ICHECKTHIS OUT Red Rooster brings slugs to Enfield! Branch lines

About 40 people, including crew and actors, plus a double- decker bus with mobile canteen and another bus for make-up arrived on July 30. Steve and Amanda had their kitchen windows taken out and replaced with sugar glass, their garden was landscaped for them, the inside of their house William Shakespeare was a was painted and a temporary Taurean; the electric suction conservatory was built onto the vacuum cleaner was patented in back of their home, and to add June 1869, and rose plants love to the excitement, Amanda and tea leaves. These are just a few their nine month old daughter of the host of factual fripperies were asked to be extras for one to be found in the pages of 'Sampson the Super Slug' has Just 10 days before they were of the shots. Focus on Frome. This branch come to Enfield. In particular, due to move in. Red Rooster A security guard watched newsletter, now onto its fourth the home of Steve Rigby, meat productions telephoned the over the equipment (and the issue, is well received by its manager at Harringay and his Rigbys to ask if they could use slugs) and when filming was readership. As a recent collector wife Amanda, customer their home as the set for a new finished, the Rigbys' house was of lists, the Journal particularly services manager at six part, children's programme left exactly as it was found. liked Richard Weeks' 'Whatever Winchmore Hill. for ITV. happened to...' top ten list: Whatever happened to... 1. Pacers (sweets) Facelift for the 2. Frank Butcher old school yard 3. Yuppie flu 4. Spud guns 'Lots of potential' was the 5. Lentils kindest way to describe the old 6. Bleached fringes courtyard at Horsendale Primary 7. Bucks Fizz School in Nottingham. The school 8. Chopper bicycles needed help in reclaiming the 9. Andrew Ridgeley unattractive area for the children, 10. Decent cider one of whom is the son of Paul Shoemaker, Homebase regional If you have a branch newsletter, manager. The school approached do put the JS Journal on your Paul for ideas, advice mailing list. and materials and Paul in turn enlisted Alistair McCarter, Home- Hand in your recycling work base's regional garden centre specialist. Says Alistair, 'Our priorities were: low maintenance, visually attractive for the children as well as for butterflies, and an arrangement that meant the area could be used as an outside classroom.' im Paul and Alistair enrolled We are pleased to announce that labour from among their families the Pontins Competition winner as well as parents and staff from is Veteran A W Shreeves, a the school: 'We managed to get former driver from Charlton the work done over a few dry depot. Congratulations and have Just when we thought we had run out of alternative uses for a JS weekends in the spring and a great holiday. carrier bag, in comes a letter from Jean Cutts, head teacher of already most of the plants are The winner of the Warner's Maple Infants' School in Surbiton. showing signs of healthy growth.' Sinah Warren weekend on The children found the plastic bags ideal for making hand Hayling Island was Michael puppets during a recent puppet workshop at the school. Davey of Exebridge. 20 Roy Watts finds his ^ name among the roll call of foot-sore off week of fund-raisers.

Tribute to tunnei wall^ers Two Sainsbury's managers will have their names forever linked to the Channel Tunnel thanks to a new plaque commemorating their charitable efforts. South East area director Colin Clowning around with store manager David Wight and the iVIayor and iVIayoress of Exeter are Ryan Peterson Etheridge and West Wickham's (top left) and Peter Kettle. store manager Roy Watts walked 31 When Exebridge's checkout He blew up balloons for the displays and a bouncy castle and miles through the tunnel on February assistant Peter Kettle took a balloon race, prevented possible Peter even roped in some of his 12. They were Sainsbury's week off work his coileagues tantrums in the children's fancy friends to join him in fancy dress. representatives in Le Walk saw more of him than usual. dress, marshalled the majorettes Altogether, the events raised organised by the Children's Society He spent his whole holiday who performed outside the store over £900 and, after it was all to mark its opening. The pair raised In the store organising events to and coralled the choirs inside the over, Peter was happy to get £20,000 towards the total £1.8 raise funds for Save The store. There were martial arts back to work for a rest. million for children's charities. Children. The plaque, situated in the passenger terminal building in Folke­ stone, was unveiled at a ceremony Ann's birthday is attended by Roy on July 18. Battle of Hastings no secret

Ann Westwood didn't think she said. twice when friends asked if she Although her friends Rachel was going home for lunch on Ali and Karen Summers were her 40th birthday - even though disappointed that their surprise it was a week away. Nor was was no longer a surprise, Ann Sedlescombe Road Hastings the hottest days of the year and the senior checkout assistant was still delighted: 'I couldn't SSA celebrated its first summer the troop returned with panda at Kings Heath, Birmingham, wait to get home to see it.' in military style. Around 20 suntans from their protective aware of the surprise her family Ann would like to thank combatants headed off to goggles. and friends were planning until everyone for her presents and Crowborough California And what's this about Steve a customer approached her on cards and for making it a birthday Commando Site for a day pelting Shearer being a big IVlarine the day itself; 'I've seen all the to remember. paint pellets at one another. It named Camouflage? balloons outside your house' was fun but exhausting on one of

21 ICHECK THIS OUT

not deter the players from giving SAINSBURY'S it their best -19 people had the scratches and burns to prove it! Three hundred supporters GOOD NEIGHBOUR SCHEME including family and friends turned up at Shobnall Leisure Centre to watch 16 men's Meet the teams and five ladies' teams from Donald Hayward's district neighbours and a team from Kingsway Homebase. The competition We have more news of how stores was run on a league basis with are allocating the total £150,000 this referees from the Football year made available for older people Association. The Chesterfield through the Good Neighbour men proved to be the strongest Scheme. Here is a selection: team on the day beating Beeston in the final. There was close rivalry between the • Sunderland presented £250 to the 'Fast and furious' is liow Gary second annual five-a-side football women's teams but Kingsway local Carisbrooks Court Sheltered Dunne, grocery manager at tournament. The hot weather and managed to shake off Derby on penalties. Housing to improve facilities in the Kingsway, described the district's 'living room carpet' astro turf did communal room used by all residents. Ladies enjoying a flutter

The day began with Bucks Fizz and croissants and ended with a • Rugby's deputy store manager ^ hotel meal. In between was 'great Barbara Williamson presented her weather and company - all girls store's donation of £250 to residents of • Bramingham Park has boosted the A together - and a chance to get the Westlands Retirement Home. funds of Help the Aged and Eastern dressed up and have a really Electricity's Home Safety Campaign by good laugh.' • Tunbridge Wells chose the local £250. The campaign hopes to lessen the Maureen Bedford, section Voluntary Services Unit to receive their fears of elderly people by providing manager on the deli at Kingsway, donation of £250. The unit set up by such safety items as mortice locks, door Derby, was describing Ladies' Day the Youth in Action group provides chains and viewers, smoke detectors, at Ascot on June 16. Maureen social evenings for the elderly and will fire blankets and so on. and her sister Wendy Russell of use the money to better equip their art provisions organised the day out and craft sessions. • The Aldingbourne Retirement Club for the second time. 'Last year, is already planning a slap up Christmas Caroline Slimm has become we took 17 ladies and it was so • Gloucester presented £250 to the dinner after Chichester Honiebase something of a celebrity at popular that 38 went this year.' Raven Day Centre in the city to slipped £250 into their stocking. Merry Hill. The senior No-one picked the winner but redecorate and carpet one of the rooms. checkout assistant was Avis Carpenter and Sue Hughes Older people can drop into the centre • An Asian women's group which featured in Woman's Realm's finished a few pounds up. 'We between 10am and 4pm for a chat and a offers support to older people with Women at Work series in July. hope to be back next year,' says subsidised meaL mental health difficulties is grateful to Maureen. Kingsway Homebase for a cash 22 injection of £250. modern

A teacher's pack provided with each set of pictures contains information about the paintings and the artists as well as suggestions about how the pictures can be used in lessons, projects or workshops. Children from Avonmore Primary School found themselves involved in a project even before receiving their pictures. The BBC made a 30 minute programme about the pictures and it was decided to recreate the Dutch still life. A sequence of photographs of the children building A BBC cameraman makes final adjustments to the set. up the set was used to accompany the credits to the programme to be shown on October 3. The recreation of the 17th century painting was,' he explained, 'Sevilles are only available Rosalind found the whole experience really tested the skills of a number of JS buyers. for three weeks in January. In the end they used a 'fascinating'. 'The silver chalice was tricky. It was Their role in finding the right ingredients to best Cuban orange. They have heavily marked, inspired by pineapples - a new fruit at that time. mimic the artist's original models was vital. knobbly, thick skins. We don't actually sell them. We used a copy from a hire shop and even that Some items proved more difficult than others. They're usually used for juice only.' was worth £1,000.' The blackened ham in the picture called for the Arts sponsorship manager Alastair Creamer Alastair recalls that the difficulties did not end Sainsbury's ham to receive cosmetic attention in told the Journal, 'Our buyers were wonderful. outside the photographer's studio. 'When we the form of shoe polish. And the thick layer of fat The bread was specially baked. The painting came to put the different elements into position, couldn't possibly be aped by today's lean joints represented a merchant's wealth so all the we realised the artist had cheated mercilessly with which, in any case, are a completely different ingredients were incredibly rare and valuable. It perspective. We had difficulty putting things shape. was fascinating to see how our stylist Rosalind together to look exactly like his painting.' Citrus buyer Colin Hill looked at seven Bailey was able to source such items as the watch But the end result is as near as dammit and different oranges in an attempt to match the from the London Museum, so valuable we needed photographer Colin Poole and the BBC played original he believed to be a Seville. 'The problem security at the photographic shoot. their part in creating a modem masterpiece.

23 SAINSBURY'S STAFF ASSOCIATION Tel: 0719217227 AUTUMN COLOURS OF THE HIGHLANDS

Weekend breaks are proving NORTON HOUSE very popular with SSA members and we are always on the look-out for good offers with reputable hotel

companies. We are pleased *^ o o. c; ^. ?r • CD Tourplan (Scotland) Ltd are offering another fantastic to introduce the Voyager ^ 12 o break at a special discounted price to Sainsbury's staff group of hotels, part of the and friends. Accommodation is based at the friendly, Virgin group. On offer is a family-run Highlander Hotel, Newtonmore, in the scenic 'three nights for the price of Spey Valley. The 'Highlander Night' is a must. two' package for staff association members. The £56 per person offer includes - two nights' dinner, bed and breakfast • Children (5-14yrs) half price when sharing room with a third night's bed and with parents. breakfast free. Prices for the • Two nights' accommodation with dinner separate hotels are listed URATHORNE HALL (extra nights by arrangement) and below. two full Scottish breakfasts. Optional activities include: Golf, pony trekking, clay pigeon shooting, fishing, quad biking, off road driving, whisky distillery tours and castle & garden tours. You can choose any weekend until mid-November 1994. To book, or for further information, contact: ^^ Tourplan (Scotland) - Telephone No: 0540 673751. Please note:- special discounts for group bookings/luxury coach travel can also be arranged at an additional charge.

t'--r "^^.- Stena LINE HOTEL LOCATION TEL.NO. PRICE per person

THE CLOSE Cotswolds 666 502272 from £130 CRATHORNE HALL North Yorkshire 0642 700398 from £125 NORTON HOUSE Edinburgh 031 333 1275 from £110 CWRT BLEDDYN Nr.Usk, Gwent 0633 450521 from £130 This popular ferry company is offering SSA members a 10% discount on all transportation services, subject to availability. To take advantage of this All rates include VAT. Bookings are only valid from Friday/Saturday/Sunday nights, and discount, and to make a booking on your selected should be booked in advance. Rates are valid from September 1 to December 20, route, telephone Stena Sealink - 0233 615156 and 1994. tell them you are a Sainsbury Staff Association Please quote reference 'PMOl' and 'Sainsbury's' when making the booking. member. Routes available include those to Calais, PLEASE NOTE: All accounts must be settled in full prior to departure. All bookings Dieppe, Cherbourg, Rosslare, Dun Laoghaire, Lame must be confirmed by fax or letter to the hotel. You may cancel any booking up to 24 and Hook. hours prior to the date of arrival without charge. All offers subject to availability.

24 Our more avant garde art limited edition bar is IVIint And for our next trick - galleries have featured a Crisp, an unusual blend chocolate with the sugar number of art pieces of milk and plain taken out! Well, 80% of it made of chocolate in chocolate with a strong anyway. Sainsbury's is recent months. Now mint flavour. The 50g bar the first UK supermarket Sainsbury's introduces is available in all stores to sell a reduced sugar limited edition chocolate at 28p. Mint Crisp will be chocolate. A 75g bar Customers in 40 selected stores have the opportunity to bars which will not sit replaced by another sells for 55p and is bag something special for a treat or dinner party. The around being looked at limited edition bar as the available in all stores. Sainsbury's Frozen Game range has been relaunched and for very long. The first buyer finds inspiration! extended. Hen Pheasant, Cock Pheasant, Wood Pigeon and now Mallard and Partridge are pacl

MOST STORES

Fresh pasta and pasta sauces made in England created huge interest when they were introduced two years ago. Now the range which offers products made to authentic Italian recipes Sainsbury's first own brand Cheese Truckle has rolled into has been extended. Fusili Pomodoro or, re-translated, tomato 233 stores. Covered in black wax, the truckle's stylish spirals are £1.59 for 500g. Spinach and Ricotta parcels are exterior protects a flavoursome interior. The barrel-shaped £1.89 for 300g. Any pasta would be enhanced with one of the 260g truckle Is cut from a mature Cheddar cheese produced new Italian sauces made In Bristol. Amatriciana, a delicious In the heart of the Mendip Hills in Somerset. Sainsbury's puree of tomato and bacon, is £1.29 for 300g. Carbonara, the Truckles are on special offer at £1.69 until September 18 classic bacon and cheese sauce, is £1.69 for 300g. (then £1.95). A 520g truckle follows in November.

25 It is not the average lounge. Nor is it the average intensive care unit. Or the average office when you think of it. Kevin and Maria Ahronson 's lounge was transformed into an animal sanctuary three years ago after Kevin read Les Stocker's real-life tale of St Tiggiwinkle's hedgehog hospital.

o this day, the Kevin Ahro^son with one of Ills pricldy pals. North Cheam night shift worker's prickly pals still blue glow of the insect trap. 'catted' blackbird in a bad distressed kestrels. Right at had baby mice one centimetre have a special place in his All around the house, way. 'We ask people to call the end is a massive wire long. We won't turn anything heart - 'They are the cutest stacked in every spare only between 11 am and cage housing jays, pigeons, down since the RSPCA can animals we get in. They comer, are dozens of crates 2pm but they still ring up at ravens and a confused family only look after pets. I suppose arrive with their little eyes of Pedigree Chum (donated) - the dead of night,' Kevin of ducks. we'd draw the line at an ant.' shut, totally dependent. the base ingredient of most sighs. Somehow he seems Are there any wild

They're zany; do silly patients' emergency ration. to look after the 500 animals the Ahronson's A trio of abandoned fox cubs wait things. You clean their cage Kevin explains how animals Creatures receives would not take in? 'We've to be returned to the wild. and seconds later they've things have become a lot each year on only five hours' wrecked the place!' easier since Creatures sleep a day. Kevin is sitting at his Wildlife Care Trust became a We walk out into the desk in the lounge in front registered charity in January garden and are greeted by a of his computer (donated), last year. Now he has work bizarre sight - typical surrounded by animal cages experience volunteers, suburban sheds but with (donated) stacked to the donated sheds and a lot more very atypical residents. In ceiling. A few ailing sick animals. As we talk, one, hedgehogs and sparrows and swifts rustle Isabella from the RSPCA concussed pigeons, in in the cages, bathed in the brings in another patient; a another, homeless foxes and

Miniature intensive care in a publicity siU>t taken to promote Creatures (rfiarity.

26 PEOPLE beauty assistant, Tottenham. assistant, Muswell Hill (25 D BococK, section mgr, night LONG SERVICE MARGARET HILL, checkout RETIREMENTS yrs). E MCPHERSON, driver, shift, Lordshill (10 yrs). Employees who have assistant, Forest Hill. BRENDA D FUHEY, additional Buntingford (24 yrs). E PULLEN, store instructor, completed 40years' service JARVIS, fresh food replenish­ departmental mgr. Hedge End F ALLISON, section mgr, Burpham (9 yrs). K HEARN, are: ment assistant, Reading. (39 years). JC ANDREWS, snr reception, Stratford (23 yrs). section mgr, cash office (9 WILLIAM LAWSON, coldstore customer liaison officer, J PLACKETT, section leader, yrs). J GRIST, section mgr, MICHAEL BATES, senior mgr, warehouse assistant, customer services (38 years). stock audit, Buntingford (23 checkouts (9 yrs). J WICKS, buying, Blackfriars. Fulham. DORIS LEWIS, general MT RENN, senior deputy, dry yrs). J GRIFFIN, packer, Shirley restaurant assistant. KENNETH CAMPBELL, section assistant, Basildon goods. Wood Green (37 (22 yrs). M SMITH, canteen Queens Road (9 yrs). LM mgr, meat, Taplow. Savacentre. MAURICE MACE, years). J WILLIAMS, meat mgr, assistant, Buntingford (22 PAIN, section mgr, store TONY LANAWAY, reception, motor engineer, Charlton Poole (36 yrs). RG HILYARD, yrs). S HOLDAWAY, section training, Bridgwater (9 Woking. RICHARD STOVELL, depot. JOYCE MARSH, senior additional departmental mgr, mgr, staff restaurant, years). R WARD, section mgr, butcher. East Grinstead. coffee shop assistant, Watchmoor Park Camberley Sedlescombe Rd Hastings store training. Nine Elms (9 FRED WHITE, store mgr, Fairfield Park. STUART MARSH, (35 years). JF OLLIVER, mgr, (21 years). J GUDGE, senior years). JM WEBB, personnel Debden. regional property director, branch ordering systems (34 personnel mgr. West mgr, Nuneaton (8 years). Blackfriars. CHRISTINE years). B FORSYTH, meat mgr, Green/Crawley (21 yrs). GA LEWIS, personnel mgr, MARSHALL, security operations South Woodford (34 years). S J BELLIS, branch personnel Torquay (8 years). G Employees who have trainer, Eastern area. STEVE PJ DILLON, senior section mgr, mgr, Poole (20 yrs). R Cox, CRICKSON, section mgr, completed 25 years' service MAY, reception mgr, Frome. meat. Nine Elms (33 years). driver, Buntingord (20 yrs). reception, Taunton (8 yrs). are: DAVE NORTH, meat mgr. RH NORTON, senior deputy, dry E SHAW, deputy office mgr, S HOLBARD, checkout Pinner. HAZEL ORROM, assistant, Tottenham (7 yrs). NEIL BAILEY, deputy mgr, night goods, Cheltenham (33 North Cheam (20 yrs). DL JOHNSON, food safety shift, Lewes Road. RONALD scheduling clerk, Haywards years). R EDWARDS, foreman, B SUMMERS, store mgr, Heath. MICHAEL WALL-PALMER, officer, Guildford (7 years). BARTABY, hardware/textiles, perishables warehouse, Bournemouth, (20 years). deputy grocery mgr, R J JELLEY, painter, engineers NA MEARS, section mgr, Buntingford. GRAHAME BECKER, Buntingford depot (33 yrs). produce. Hedge End (6 store mgr, BexhIII. ANDREW Washington Savacentre. ALAN J RICH, driver, Buntingford (32 dept, Hoddesdon (18 yrs). years). A SMITH, warehouse BEECHING, senior deputy PIPER, warehouse mgr, yrs). D RICHMOND-COLE, senior A CHILCOTT, senior mgrs assistant, Stratford (5 yrs). services, Edgware. MICHAEL Bishops Stortford. GEORGE deputy, fresh food, Winton secretary, SW area (16 PC YOUNG, mgr project BESSANT, warehousekeeper, POTTER, clerk, Basingstoke (29 years). D BEISSER, driver, years). E DENNISON, technical accounting (4 years). Basingstoke. BARRY depot. JILL PRATT, branch Buntingford (29 yrs). S JAMES, clerk, customer services, (17 BLACKMORE, senior buying personnel mgr, Hampden admin mgr, Poole (29 yrs). years). R THOMPSON, senior Park. JOHN PRICE, driver, V PIPER, section mgr, section mgr, reception, mgr, Blackfriars. CLIFF BRAND, TED GLENDINNING has gone to Buntingford depot. KEITH checkouts. Bishop Stortford Stratford (16 yrs). D TUCK, night shift mgr, Hornchurch. the dogs. Imagine that - Russ, store mgr. Badger (29 yrs). R GALLIVAN, driver, chief display assistant, ELIZABETH CHESTERTON, petrol after 40 years with JS, all his Farm. DUDLEY SHAW, Buntingford (28 yrs). D SCOTT, Romford (15 yrs). RJ station assistant, Stevenage. friends could do was to send warehousekeeper, driver, Buntingford (27 yrs). PARSONS, additional ANDREW COPE, store mgr, him to the dog house! Well, Basingstoke. SHEILA SIMMONS, NG DICKSON, board director's departmental mgr, Hampden Rugby. DEREK DEAR, reception Catford greyhound stadium deli counter assistant, secretary (27 years). BM Park, Eastbourne (15 years). mgr, Lincoln. DEBBIE actually, where his Chadwell Heath. COLIN SMITH, HUNTER, board director's JD RoscoE, section mgr, DELMONTE, checkout colleagues sponsored a race deputy mgr, office facilities, secretary (26 years). store training, Blackpole (15 assistant, South Harrow. DOT to celebrate his retirement. Blackfriars. PAUL SPREADBURY, R ANDERSON, driver, Bunting­ years). MG KANE, section DOUGHERTY, fresh food code Ted had started as a deputy mgr, dry goods. ford (26 yrs). G BAYFORD, mgr, staff restaurant, controller, Harlow. DORIS clerk in the factory costing Crystal Palace. DAVID TAYLOR, driver, Buntingford (26 yrs). Chertsey (14 years). RH DRISCOLL, checkout/ office 40 years to the month deputy mgr, Homebase, P CHILDS, supervisor, motor SHONE, divisional provisions replenishment assistant, earlier, working his way up to Leicester. LEONARD THEWLESS, engineers, Buntingford (26 specialist (14 years). Romford. ANN ECCLES, section manager of the bonus office senior deputy mgr, Balham. yrs). J DEAR, fresh food V KOWALCYZK, deputy office mgr, systems, Watford. in 1959. By 1967 he had DOREEN THOROGOOD, catering replenishment, meat, Shirley mgr. North Cheam (14 yrs). DAPHNE EDGE, checkout qualified as an accountant, assistant, meat, Buntingford. (26 yrs). A JONES, stock mgr, M MANDALL, petrol station assistant, Redhill. GRAHAM married Jean the following SHIRLEY THROWER, customer Buntingford (26 yrs). D LOPEZ, assistant, Springfield (14 EGGLESTON, store mgr. Fosse year and was promoted to services mgr, Woking. RUTH kiosk assistant, Wolverhamp­ yrs). E MEE, store instructor, Park. ALAN EWER, driver, senior manager in 1971. ToMPSETT, checkout ton (26 yrs). R PATEMAN, Burpham (14 yrs). S LARTY, Charlton depot. VALERIE After two years' secondment assistant, Maidstone. NICK driver, Buntingford (26 yrs). restaurant assistant, Poole FISHER, checkout/replenish­ in what was Haverhill IVIeat UNDERWOOD, section mgr, R PRIEST, driver, Buntingford (13 yrs). M CROOK, ment assistant. Queens Products and in buying he systems, Uxbridge. DEREK (26 yrs). A WEBBER, driver, checkout/replenishment Road. TONY FOOTE, senior settled into developing the WALDER, senior section mgr, Buntingford (26 yrs). assistant, Bromley (12 yrs). deputy, service desk, company's new computer meat, Chiswick. MAUREEN R WEBBER, motor vehicle L PAYNE, general duties mgr, Horsham. SUSAN FRYER, kiosk systems. System 25, CFM, WARNER, general office clerk, technician, Buntingford (26 motor engineers, Buntingford assistant. Kings Lynn. BCAS, PDSA and new B0S2 Colchester. BARBARA WELLS, yrs). A GRAY, driver, Bunting­ (12 yrs). BR SIGGERS, LYNN GILLETT, section mgr, among many owe a debt to senior checkout assistant, ford (25 yrs). D PENN, driver, section mgr, fish, Staines cash office, Poole. MIKE his skills. GOODMAN, district mgr. South Tottenham. ROBIN WHITBREAD, Buntingford (25 yrs). (12 years). HJ LAPPING, Western area. Viv HATELY, board director, Blackfriars. G POTTINGER, driver, personnel mgr. Hedge End MOIRA ZACHARIAS, checkout/ Buntingford (25 yrs). M (11 years). JE FRENCH, checkout/replenishment OBITUARY assistant, Walsall. TERRY replenishment assistant, RowELL, driver, Buntingford section mgr, customer HATTON, section leader, cash Kilburn. (25 yrs). M TAYLOR, deli services,Talbot Heath (11 Length of service in brackets banks, Streatham office. assistant. Putney (25 yrs). R years). W RAINSFORD, cleaner, Hoddesdon (11 yrs). SHIRLEY HENRIQUES, health and WYATT, senior checkout CAROL ALDEN, checkout/ replenishment assistant. Coldhams Lane, died after a short illness on July 27 aged 45 (2 years). LINDSEY DA VIES, Quite a number of you have put yourselves Now a reminder about the categories: staff restaurant assistant, in the frame already to win a camera worth 1. CONSTRUCTION - building or building sites Talbot Heath, died suddenly £100 in the JS Journal Photographic 2. CONTACT - People communicating, laughing, on June 18, aged 39 (4 Competition 1994. But just who will be the gossiping, arguing, explaining, even whispering years). SANDRA FISHER, checkout/replenishment winner? Well, Jo Laycock is picture editor sweet nothings! assistant, Oxney Road, died of the TV Times and we are delighted she 3. SPORTING LIVES - sports action, the more suddenly on July 15, aged has agreed to judge our competition. exciting the better. 50 (4 years). FRANCES PELLETT, checkout/ In addition to the overall prize of the camera, winners of each category will receive £30, and runners replenishment assistant, Leatherhead, died after a Judge Jo Laycock from up £15 each. Every person who enters will receive a JS Journal pen. For entry forms, call the Journal long illness on June 17, the TV Times. office on 071 921 6486. aged 64 (13 years).

27 ARCHIVES

100 Good food years

ANNIVERSARY

ADVERTISING s one of the oldest of the major food retailers in the UK, Sainsbury's is Qproud of its age , and previous anniversaries have This year, Sainsbury 's celebrates its been marked at the very least by press advertising 125th anniversary. The milestone is campaigns. The first appeared for the 45th being marked with the publication on anniversary in 1914, and made the historical October 18 of a new book on the history parallel of the opening of the first store in 1869 of the company (details will appear in a with the outbreak of the Franco-Prussian War, later edition of the Journal j. Some of you and the invention of margarine by 'Mege Mouries'. The ad went on to explain may recall the last historical book, how customers could 'JS 100', which was published in 1969 now purchase the J. SAINSBURY as part of the company's centenary peak of perfection in celebrations. margarine, own brand EPimKCIE • Crelos, 'the finest quality the world has ILHSTT ever produced.' July 3rd, 1939 Thi« Uit it Usued fortnightly, but prices are tubject to market fluctuations \939 For the 50th anniversary in 1919, the firm produced a monumental and romanticised The 100th birthday was celebrated in great full page press advertisement, style, with lunches and dances across the featuring a classical feminine figure representing company. Stores and vehicles were decorated Purity supporting Stamford House high above her for the occasion, and senior staff received head (left). At her feet, a cornucopia overflows centenary ties. Customers joined in the with all manner of provisions - rabbits, pheasants celebrations, and one million slices of birthday and other game, eggs, fruit and vegetables. cake were given away from the branches. As Following the frugality of the war years, the ad for previous anniversaries, special adverts such was perhaps indicative of the hope of greater as the one below were placed in the national abundance in years to come. The advertisement and provincial press. describes how, as London grew, Mr Sainsbury 'brought to the door of every suburban dweller the best provision market in the kingdom'.

'Ji^''' B|ii In 1939, prior to the outbreak of war, a major 'T-,-} •^@l campaign for the 70th anniversary was developed -w— through agents Mather and Crowther. The ?f'^- %»>» U advertisements emphasised Sainsbury's traditional principles of quality, value and 4 service. They also acknowledged the change in **• 5> attitude and awareness of the consumer, 1 describing the modem company and explaining > * « 9 >^1 how high standards are maintained. 'The modem housewife has a conscience. She likes to know ^ 'U- • 0 the tmth about a shop to which she gives her '^i a <^: "••W-r..!!

custom. Do they buy fairly? Do they pay their Portrait of twoanarchuts with a bomb assistants properly? Questions that would have been called prying twenty years ago are proper today. For our part, we applaud this new attitude; and we feel we owe you this frank information 'Portrait of two anarchists with bomb'. This advertisement appeared in 'The about Sainsbury's.' Observer' and 'The Sunday Times' on April 20th, 1969 as part of the centenary advertising campaign. Purity featured in the press advertisement celebrating tlie company's SOtli anniversary.

28 |<^q q .3>?^c CHAIRMAN'S QUESTIONS AND ADDRESS TAKING CARE OF BUSINESS ANSWERS IN BRIEF A report from the Annual General Meeting held in London on July 6

The following is designed to provide A total 5OO people, comprising mainly share- Results For the second time in six years, the day of the a flavour of the questions and Annual General Meeting was one on which trains holders but including financial journalists, advisers answers session of the AGM, during which shareholders are invited to were halted by industrial action. But, as in 1988, and analysts, were welcomed aboard the Queen ask questions on any aspect of The chairman outlined the shareholders bent on an annual pilgrimage to check Elizabeth II conference centre in Parliament Square, company business. Chairman David highlights of last year's financial their investment overcame any transport Westminster. Sainsbury answered the questions on behalf of the board. performance and three key difficulties. aspects of the results:

Firstly, the Essential for the Essentials cans in the first ten weeks. • The 'Lifestyle' clothing range developed Q Are you putting the milk delivery Q The abundance of notices in stores is Q Can you identify any effects of programme, introduced at the end of October, On the subject of manufacturers seeking by the Savacentre team contributed to service at risk through the sale of low making us cross-eyed! providing in all stores lists of products reduced gross margin and held back profit legislation to protect themselves against the Savacentre's sales and profit growth last cost milk? A Perhaps we do have too many containing fish from the Faroe Islands growth for the year, but it boosted our impact of look-alike own labels on their year and a number of JS supermarkets are A Our policy of offering customers quality sometimes. They are there to draw which is responsible for killing a number reputation for value, increased sales and won brands, the chairman emphasised that now stocking the range. and price inevitably puts pressure on the attention to particular things. of pilot whales? A There has been no effect on total fish new customers. Sainsbury's is itself one of Britain's leading milk delivery service. 'I would make no Three new Savacentres are in the sales. That may change in due course.' brands. 'Our labels are designed to identify pipeline. apologies for selling essential groceries Q What is 'traditional beef and why is it Secondly, Savacentre, Homebase to people at very low prices.' our products as Sainsbury's... To do anything more expensive? Q Would you reinstate smaller stores • Shaw's, our 87-strong supermarket A The emphasis over the past 30 years and Shaw's all did particularly else would confuse our customers who seek where they have been removed chain in New England, is showing major Q Why does the company want to build has been on price rather than quality and - well - their combined operating the reassurance of our brand because they (particularly thinking of small south improvements in performance. The UK on green sites in Liverpool and Cheadle? costs have been held down by processing coast towns}? trust all it represents.' the beef very quickly. We have now gone profit grew by more than 30%. team has helped Shaw's develop and A In Cheadle, we can build only because A 'We are now developing a format which a road has already been developed and back to traditional methods of maturing Thirdly, we introduced changes to make our market its own brand programme and over I think will enable us to continue in the 'a planning inquiry decided...the benefits beef. It takes a lot longer and produces city centres much longer. If that is very accounting for property etc more conservative. one third of its sales are now Shaw's Review of operations of development outweighed the loss of better flavour but is more costly. 'I think it successful, we'll look at other towns In the late 80s and early 90s we paid the brand. land.' is still right, however, to have the two where we don't have a store in the centre market prices then necessary to secure There is real confidence about further The Liverpool site is private land and qualities of beef so that people have a and see if we can develop it there.' The chairman told shareholders about the choice.' premium supermarket sites. Since then, expansion of Shaw's, and about the the local authority will make a decision in review of operations in supermarkets and due course. Q The share price fell last year following values have changed. The difference in value platform it provides for further acquisition in head office. 'This review aims to improve Q Was there a sprinkler system at press reports about discounters and the United States.' adds up to £342 million and this was written service, increase productivity, use new IT Q Can the company investigate the new Chichester which burned down last 'saturation of the market. That has all year? And were staff trained for a fire off last year. Group profit before tax was up developments, and embody a total quality enhanced scrip dividend scheme with a gone quiet but the share price has not 6% over last year, before allowing for view to offering one to shareholders? emergency? risen. Why? philosophy. A proportion of cost savings will be A There were no sprinklers at Chichester. accounting changes and exceptional costs. Current year A We will look at this. A It seems the warehouse clubs and reinvested in customer service.' Their main purpose is protection of the discounters did not present quite the Q Why are our auditors Clarke Whitehill building and contents. We have now threat to the food sector that was Sales for the supermarket business are reviewed our policy on this with our being replaced by Coopers & Lybrand? expected. 'I think it will take a bit more New stores 7.1% above the corresponding period last insurers and we are putting sprinklers Sainsbury's brand A Coopers & Lybrand are one of the time before the City fully regains its into more stores. year. A tight control of costs and excellent biggest and best auditing firms in the confidence but I hope that wilt happen Staff training is thorough and focuses The chairman explained that Sainsbury's The target of 20 new supermarkets a year in buying are also providing an improving country and are well respected during the course of next year.' on quick evacuation of customers and the UK over the next three years may be profit position. internationally. Clarke Whitehill have done brand products, a key part of our offer from staff. 'We do train our staff extremely Q Are you likely to have somebody from an extremely good job over the years but the company's earliest days, now account for difficult to achieve because of tightening in Our subsidiaries are also continuing to well...in this difficult situation at an ethnic minority on your board one of as we are now, because of Shaw's, an planning regulations. More investment may go achieve a good performance. Chichester. which was undoubtedly nearly £6 billion each year - approximately two- international company; we borrow on the these days? into improving and remodelling existing stores. caused by arson, they were able to get - A 1 would hope that in due course we'll thirds of all we sell. This makes it one of the international bond market, and look for everyone out extremely quickly and have someone from an ethnic minority on largest and most successful brands in the UK. 'Finally, I would like to thank all our staff overseas investors, 'I think they can no without harm to anyone.' the board. We're doing everything we can On average, our prices are over 20% lower for the very positive way they have longer provide what we need.' to encourage them to come up through than comparable proprietary brands, mainly Subsidiaries handled the challenges the company has Q The pages of my Report and the company, but our policy is that we Q Is Sunday trading profitable? because they do not have the same marketing faced. They have acquired new skills, and Accounts have come apart. A It only delivers a small profit increase only appoint people to the board, as into • After opening seven new Hornebase stores A We are already looking into that any other position on the company, solely and advertising costs. shown that they are willing to take on new -but the reason we are so keen is that 'it problem. Classic Cola was a particularly successful last year, ten stores are expected to open this responsibilities, and to be fully involved in meets a very great need of our on the basis of merit.' Sainsbury brand launch - we sold 20 million year and even more in future years. improving the business. The current customers.' business climate is demanding, but you can be certain that the whole company Q How is the French supermarket doing? will rise to the challenge of growing the -A It's actually an off-licence of 3,000 business profitably so as to benefit sq ft, 'It's doing hugely well...sales are running about twice the level we thought.' customers, staff and shareholders.'

AGM Keith Worrall with lots of information retired as an executive about our US subsidiary. board director. He will be • A Lifestyle exhibition a non-executive director introduced shareholders until October. • Sir to the highly successful James Spooner retired as Sainsbury's clothing non-executive director. range. • A series of Keith Worrall • This was marketing speciality food stands director Ivor Hunt's first gave shareholders the AGM as a board director. • Shaw's frozen opportunity to sample such treats as foods manager Tony Truesdale manned an Mascarpone and Lime Torte, featured earlier this exhibition stand which provided shareholders year on a celebrity recipe TV ad. AGM

8 9 HOMEBASE SUPERMARKET The company's first Cornish super- market which opened at Truro on July 5 is appropriately built of Cornish stone. Opening date: 14 July 1994 Opening date: 19 July 1994 Much of the stone came from the Truro Address: Bagshot Road, Knaphill, Address: Bagshot Road, Knaphitl, Grammar School for Girls, which had Wok ing, Surrey Woking, Surrey originally stood on the site. Opened by: Homebase chairman Opened by: Joint managing director Radio Cornwall visited weeks before Dino Adriano David Quarrnby the opening and broadcast a two hour programme about the store. It featured Store manager: David Ward Store manager: Martin Pickett 'old girls' from the school, and stone- Project manager: Mike Gauld Project manager: Andy Siwick mason Max Barratt who created the Staff: 86 (79 new staff) Staff: 640 (319 new staff) sculpture in the car park. There was even a scanning demonstration on air ! Sales area: 39,000 sq ft Sales area: 36,000 sq ft

Car park: 891 spaces Car park: 891 spaces

There was plenty to the children occupied WOKING on opening day. Opening date: 5 July 1994 Staff at the Homebase and JS at Brookwood Address: Treyew Road, Truro, just outside Woking find that two stores are Cornwall able to help each other in numerous ways. Opened by: Joint managing director Senior deputy Ross Baker, who comes to David Quarmby Woking from Alton JS, told the Journal, Store manager: Pat Stanley 'Several of our customers have said that they would have Project manager: John Kemsley Manager Pat Stanley with first gone elsewhere if it wasn 't Staff: 353 (300 new staff) customer Mrs Carter, a former JS for Homebase: we are like a Sales area: 30,000 sq ft employee. one-stop shop with DIY, food and petrol.' DIY manager SB? Car park: 441 Sarah Hamblin, formerly The four metre nigh granite sculpture at Brentford Homebase, represents 'the meeting of the elements adds, 'Customers to JS won't necessarily do their DIY shopping on the same day but they are

Rachel Rowe familiar with us.' spruces up the Homebase staff are floral display. pleased to have JS at lunch times. Due to the much lower numbers of staff, the stores have a rest room, but Woking staff are Manager David Ward with glad to be able to share the JS staff restaurant, 'It's a nice atmosphere Darren Ayres, who spent a and we regularly shop in each other's shops' says Sarah. Ross week riding around the town on his 'Adbike'. This was the recalls, 'It's great when we have technical problems - one of our first time Homebase has engineers just had to pop next door to pick up the used this novel form of electrical bits he needed!' advertising.

Supermarket assistants (I to r) Simon Read, Mark Waters and Tim Morrow arrive for the opening day. Daryl Duarte completes a final price check on the Lifestyle range.

Extra Choice supervisor Ron Harris in the lighting department. 10 11 Advertising manager David Noble did the What would you do with honours in our Vernons Pools competition by pulling six entry forms out of the hundreds of entries: First prize of six lines for one year worth £124 goes to Marion Jones, security operator, South Western area office. o.ooo? The runners up, who each receive a bottle of Vernons winners champagne and a Tee-shirt, What with the £169,000 Colchester Avenue's Rose Titcombe won on the pools recently (July are: Journal), our Vernons pools competition in June, and the imminent launch of the National Arthur Jude Da Costa of Feitham Data Centre; Pearl Cross, veteran; Eileen Jenkins, Burton- Lottery in stores, we have heard plenty of suggestions as to how you would spend such a on-Trent; Susan Ann Coull, Macclesfield, and windfall. Here are some of your flights of fancy. Annette Cullum, Norwich Homebase.

CHRISTOPHER BROWN, DENNIS KOIGI, CHEF, PART TIME SALES ASSISTANT WOOLTON 'I would pay off all my debts and put a I'd open a restaurant somewhere downpayment on a five-bedroom house, in Liverpool. It's been on my mind somewhere quiet, maybe Caversham recently. I'd call it 'Skinnies' - it would or Wargrave. serve low-fat food with the number of Then I'd finish my education and calories in each meal shown I would pay my brothers' and sisters' on the menu.' school fees.'

MICHELLE RIMMER, DEHONEY THOMPSON, PART-TIME SALES ASSISTANT, CHECKOUT/REPLENISHMENT, CALCOT SAVACENTRE SOUTHPORT 'I would go on holiday to Disneyland 'I would like to take a year out from and New York. I would also buy a 'is tli wit university and back-pack with a friend in Mercedes and give some of the money Australia, America, China and Italy. to Children In Need.' I would also buy loads of clothes and a car - something small like a Ford Fiesta and I'd put some in the bank.'

THERESA KIRWAN, ADAM HUGO, KIOSK ASSISTANT, CROSBY DEPUTY STORE MANAGER, 'I'd like some very expensive jewellery: READING HOMEBASE MELVYN TURNER, I'd like some diamonds. I would take all 'I would blow it on a flash car STORE MANAGER, my family (five kids and daughter-in-law) like a Lotus. I'd get married SELLY OAK to Kissimmee in Florida for three weeks and buy a yacht for the honeymoon so 'My wife has always had a burning MARTIN DOWNEY, and stay in a villa on a golf course. I we could cruise around the ambition to fly on Concorde - the plane STORE MANAGER, would also buy them all Caribbean and drink cocktails SOUTHPORT fascinates her. We would go to JS shares and invest some for me and all day long.' - IT* 'I would pay off my mortgage and live Australia for her 40th birthday next year my husband.' off the extra income, and I'd come to - she really deserves it; she's been work in Armani suits.' through a lot in the last few years.'

SIMON DIMMOCK AND MARTIN EASTLAKE, PART-TIME CHECKOUT ASSISTANTS, CALCOT SAVACENTRE LESLEY ECCLESTON, DAVE O'CONNELL, Simon: 'I enjoy mountain biking -«r SENIOR DEPUTY MANAGER SERVICES, WAREHOUSE ASSISTANT, and would spend more time on that - it's WOOLTON SELLY OAK an expensive hobby. I'd continue 'I'd take a friend out on a good shopping 'First I'd invest it and live off the working and would buy a Volvo 740 - spree for a weekend, interest. I wouldn't be so stupid to you know, something with a big engine.' perhaps to Chester or York and stay in a blow it all. Some of the money I'd use Martin: 'I would set up my own nice hotel and "do lunch". I'd love to to learn to drive and then buy a Ford business.' - He has an invention in shop without having to justify it and Probe -1 think they're beautiful.' mind but it's a secret. without the sense of denial!'