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Upgrades Guide APPLE OS 2017 Upgrades Guide Everything you need to prepare for macOS High Sierra, iOS 11 and tvOS 11 Apple OS upgrades are coming. Are you ready? Exciting new versions of macOS (for Mac), iOS (for iPhone and iPad) and tvOS (for Apple TV) are heading to a device near you. Your job is simple. Get these features into the hands of users, all without disrupting workflows or slowing productivity. As most, if not all, IT organizations know, this can often be easier said than done, especially when factoring in the speed at which Apple users like to upgrade. Now for the good news. At Jamf, we’ve been doing this for 15 years, and are here to provide step-by-step guidance for successful Apple upgrades — regardless if it is your first, fifth or 15th OS season. Contrary to other ecosystems, Without the complications of licensing, Apple’s Why an major new versions of Apple’s user-initiated upgrades are easy for end users operating systems, macOS, iOS to carry out autonomously. This is one of the Apple and now tvOS, are released reasons Apple’s operating systems have the annually. A combination of highest adoption rate of any ecosystem. upgrade is the simple upgrade path and End users are so excited to access the $0 cost help drive impressive new features; yet, you’re responsible for different adoption rates for consumers. maintaining security controls and an accurate systems inventory at all times. This poses a This trend is further accelerated by Apple’s unique challenge, especially in the case of vertical integration of hardware and software: iOS, which does not allow administrators to any new Mac, iPad, iPhone, Apple TV or block end-user upgrades. Apple Watch will always ship with the latest This guide will provide you with a thorough OS version and can’t be downgraded. This is understanding of the new operating systems, a stark contrast to Windows, where Windows and ways to carefully prepare for and 7 still remains more popular than the newer implement an upgrade. You’ll learn how to Windows 10 release. The same can be said for minimize disruptions and eliminate unplanned Android, where only a minority of devices are downtime, gaining the knowledge to deliver running the latest Android OS. organizational value and walk users through This level of fragmentation is a challenge for their macOS High Sierra, iOS 11 and tvOS 11 organizations concerned with security, and upgrades. makes it nearly impossible to offer a consistent, protected device experience when attempting to support a wide variety of devices and OS platforms. And, since most Windows and Androids are often not current, they are at a much higher risk for a security breach. The case for zero-day upgrades There are four key reasons organizations should embrace upgrades and allow end users to update their device(s) the day new operating systems are released: 1 Reduce security vulnerabilities 3 Keep users productive Old versions of software are always less secure. It’s in your best The latest operating systems introduce new features that support interest to empower and encourage users to upgrade to the greater efficiency and productivity. When zero-day upgrades latest operating systems. This will help ensure your organization are discouraged, users are unable to take advantage of helpful doesn’t fall prey to data breaches and system vulnerabilities, all functionality, such as better multi-tasking with a new dock and because devices are out of date. the ability to drag and drop content between apps in iOS 11. 2 Keep end users happy 4 Access new IT management features Apple trains users to keep their software up to date. In turn, Apple Gain access to a wealth of new management features. Not only users expect to be able to successfully update their device(s) will you have access to new capabilities for Apple ecosystem the day a new operating system becomes available. Zero-day management, but you can also customize and configure upgrades ensure this expectation is met. new end-user features based on the unique needs of your environment. By participating in the Apple to Apple increases the likelihood that the Beta Software Program, you features and issues that impact you most will can check compatibility with be addressed. And, if you are the first to submit your existing applications, a bug report to Apple, you’ll have visibility into Join the the status of your ticket. Otherwise, duplicate test the new features of the OS, and make sure it meets bugs are closed, and you won’t have insight into Apple’s progress. beta party organizational needs prior to upgrading. After all, the last 2 Participating in the beta not only gives thing you want is downtime you early access to test new features and and compatibility issues mid- compatibility, but it also offers a deeper upgrade. understanding of how the end-user STEP experience will be impacted. Knowing which 1 Apple is regularly updating its operating new settings have been added, any features systems, which means participating in the that have moved, or changes to labels can beta program provides months of testing inform necessary updates to your training ahead of an operating system release. materials, onboarding kits, etc. This helps your organization best prepare for changes to Apple offers both paid developer and free the end-user experience, so you can execute public beta programs for macOS, iOS and a more user-centric support model and tvOS. The paid developer account typically communications plan accordingly. costs $100 annually, but provides access to additional resources, such as release notes. 3 Lastly, in addition to new OS settings and Additionally, Apple also offers the AppleSeed features, application, infrastructure, and for IT programs for enterprise and education management compatibility testing is critical customers at no cost and by Invite only. for continuity with current software offerings in your environment. A recommendation is Why Beta? for IT administrators to run Apple’s betas to test their deployed apps for issues. Reporting 1 The beta cycle for these operating any issues to the associated vendors upon systems typically occurs in multiple phases. discovery will help ensure the apps work Participating early and submitting feedback upon Apple’s official release. Beta tips Join the Use dedicated hardware for pre-release uses to manage and secure your Mac, iPad, testing of Mac, iPad, iPhone and Apple TV iPhone or Apple TV devices should provide devices. As always, avoid using personal or active beta programs year-round and beta party business-critical hardware for beta testing. demonstrate the ability to test compatibility with Apple’s beta software on all of your devices. Not only is it critical to test your organization’s business tools with Apple’s betas, but you Check out Apple’s iOS Lifecycle Management should test your device management solution white paper for more details. as well. Whichever solution your organization 1STEP An upgrade story When the MacBook Pro with Touch Bar By participating in Apple’s betas introduced Touch ID to macOS for the and submitting feedback to Apple, first time, this new authentication method organizations can have these discussions impacted organizations worldwide. Why? months prior to an upgrade. This also Because organizations did not discuss allows them to better adapt their security how they would categorize this new policies to categorize and embrace new authentication method. How would it tech, which eliminates leaving users in impact end users? How does it work ambiguous spots. within a security policy? Conduct To aid in your planning, 2 Applications categorize testing into three Includes both web and non-web based buckets: applications. VPN software is frequently the strategic first of the application stack to be tested, 1 Infrastructure since it’s one of the most common to break testing Includes anything outside your application upon upgrade. If you don’t have time to test stack, such as testing printer drivers (which all apps, prioritize based on an application should always be tested with new operating vendor’s statements related to compatibility. systems). Testing infrastructure is less of a For vendors who don’t proactively promote concern for organizations moving toward planned compatibility on their website, in STEP cloud hosting and services. For example, documentation or within direct communications, 2 those using Dropbox, as opposed to a file it is best to validate the apps yourself. server, won’t need to test those connections. 3 Management Includes device deployment and management solutions (MDM, EMM, UEM, Infrastructure Investment etc.). Check that your device management solution offers the ability to test new As Apple makes strides in infrastructure integrations by partnering with Cisco, restrictions, management capabilities and upgrade season is the ideal time to evaluate your infrastructure investments. features. For example, new Skip Step options If you’re on the fence, there are great motivating factors to choose one added to Apple’s Device Enrollment Program technology over another given Apple’s integration efforts. For example, the (DEP) Setup Assistant in macOS High Sierra Cisco and Apple partnership delivers unique enterprise solutions with Fast will alter any customizations you have made Lane for iOS and macOS. to the end user enrollment experience if your management solution does not support them. Prioritization is essential, Consider recruiting end-user liaisons from especially in resource-strapped each department you support (Finance, Incorporate organizations. Take inventory of Marketing, Sales, Technology, HR, etc.) to all applications used across your discuss their daily business processes. Ask a user- organization and rank them by them to walk you through their workflows and critical-business nature (financial which tools they use most.
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