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2019 Caltrain Triennial Customer Survey

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2019 Caltrain Triennial Customer Survey CALTRAIN 2019 TRIENNIAL RIDER SURVEY Cross-Tabulated Statistical Tables By Key Sub-Groups C O R E Y , C ANAPARY & G ALANIS Table Q1 Page 1 CALTRAIN FALL 2019 TRIENNIAL SURVEY Q1. HOW LONG HAVE YOU BEEN RIDING CALTRAIN? OVERALL CALTRAIN EXPER. TIME PERIOD TRAINSET HOW OFTEN RIDE CALTRAIN ========================== ========================== TRAIN TYPE ============ CAR TYPE NA/ ALL WKDAY WKDAY =============================== BOM- ============ 5+ 3-4 1-2 <1 VERY SMWHT SMWHT VERY NEUTL LEFT UNWGT. WKEND WKEND TOTAL WKDAY PEAK OFFPK WKEND LOCAL LIMTED BULLET LOCAL BULLET BRDIR GLERY REG. BIKE DAY/WK DAY/WK DAY/WK DAY/WK SAT SAT DISST DISST BLANK COMMENT TOTAL BASE - TOTAL RESPONDING 5491 5115 4329 786 376 986 2703 1426 316 60 1596 3895 3260 2231 2891 1381 489 680 1494 2619 167 56 1494 2459 5489 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 THIS IS MY FIRST TRIP 189 139 89 50 50 54 43 41 46 3 59 129 128 60 13 7 4 140 88 61 2 5 88 40 212 3.4 2.7 2.1 6.3 13.2 5.5 1.6 2.9 14.6 5.8 3.7 3.3 3.9 2.7 0.5 0.5 0.9 20.6 5.9 2.3 1.3 9.0 5.9 1.6 3.9 LESS THAN 6 MONTHS 948 882 740 141 66 170 480 232 53 13 282 666 575 373 557 189 97 102 309 458 23 4 309 366 949 17.3 17.2 17.1 18.0 17.6 17.3 17.7 16.2 16.9 21.7 17.7 17.1 17.6 16.7 19.3 13.7 19.9 15.0 20.7 17.5 14.0 7.2 20.7 14.9 17.3 6 MONTHS TO LESS THAN 1 YEAR 584 560 486 74 24 92 304 164 21 3 188 396 343 241 341 159 48 34 143 293 22 4 143 257 574 10.6 10.9 11.2 9.4 6.5 9.3 11.2 11.5 6.6 5.8 11.8 10.2 10.5 10.8 11.8 11.5 9.8 4.9 9.6 11.2 13.3 7.8 9.6 10.4 10.5 1 YEAR TO LESS THAN 2 YEARS 846 808 687 121 38 155 446 207 30 8 247 599 491 355 479 218 81 62 209 419 29 9 209 381 838 15.4 15.8 15.9 15.4 10.1 15.7 16.5 14.5 9.5 13.0 15.5 15.4 15.1 15.9 16.6 15.8 16.6 9.1 14.0 16.0 17.2 16.1 14.0 15.5 15.3 2 YEARS TO LESS THAN 4 YEARS 1120 1043 918 126 76 185 552 307 60 16 303 816 657 462 604 314 105 90 249 543 32 13 249 525 1106 20.4 20.4 21.2 16.0 20.3 18.7 20.4 21.5 19.0 27.5 19.0 21.0 20.2 20.7 20.9 22.7 21.6 13.2 16.7 20.7 19.2 23.3 16.7 21.3 20.1 4 YEARS OR MORE 1805 1684 1409 275 121 330 877 476 106 16 516 1288 1066 739 896 495 152 253 495 846 58 21 495 890 1810 32.9 32.9 32.5 34.9 32.3 33.5 32.5 33.4 33.4 26.1 32.4 33.1 32.7 33.1 31.0 35.8 31.1 37.2 33.1 32.3 35.0 36.6 33.1 36.2 33.0 BLANK/MULTIPLE RESPONSES 10 6 3 3 4 3 2 1 3 1 4 6 8 2 3 - 2 3 3 3 1 1 3 4 12 COREY, CANAPARY & GALANIS * JANUARY 2019 Table Q2 Page 2 CALTRAIN FALL 2019 TRIENNIAL SURVEY Q2. HOW OFTEN DO YOU RIDE CALTRAIN? OVERALL CALTRAIN EXPER. TIME PERIOD TRAINSET HOW OFTEN RIDE CALTRAIN ========================== ========================== TRAIN TYPE ============ CAR TYPE NA/ ALL WKDAY WKDAY =============================== BOM- ============ 5+ 3-4 1-2 <1 VERY SMWHT SMWHT VERY NEUTL LEFT UNWGT. WKEND WKEND TOTAL WKDAY PEAK OFFPK WKEND LOCAL LIMTED BULLET LOCAL BULLET BRDIR GLERY REG. BIKE DAY/WK DAY/WK DAY/WK DAY/WK SAT SAT DISST DISST BLANK COMMENT TOTAL BASE - TOTAL RESPONDING 5448 5079 4302 777 370 975 2687 1416 309 61 1582 3867 3236 2212 2894 1381 490 683 1476 2605 167 57 1476 2440 5444 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 6-7 DAYS A WEEK 231 205 160 45 26 50 121 34 26 - 62 169 124 107 231 - - - 58 112 11 8 58 121 240 4.2 4.0 3.7 5.8 7.0 5.1 4.5 2.4 8.4 3.9 4.4 3.8 4.8 8.0 3.9 4.3 6.6 14.0 3.9 5.0 4.4 5 DAYS A WEEK 2663 2613 2331 283 50 409 1440 764 41 9 704 1959 1548 1116 2663 - - - 695 1306 78 24 695 1216 2574 48.9 51.5 54.2 36.4 13.5 42.0 53.6 54.0 13.3 14.3 44.5 50.7 47.8 50.4 92.0 47.1 50.1 46.9 43.1 47.1 49.8 47.3 4 DAYS A WEEK 841 825 716 109 16 146 435 245 15 1 223 618 489 352 - 841 - - 189 427 24 8 189 428 820 15.4 16.2 16.7 14.0 4.3 15.0 16.2 17.3 4.9 1.4 14.1 16.0 15.1 15.9 60.9 12.8 16.4 14.4 14.4 12.8 17.5 15.1 3 DAYS A WEEK 540 523 444 79 17 100 273 150 15 3 170 370 322 219 - 540 - - 110 273 16 6 110 264 533 9.9 10.3 10.3 10.2 4.7 10.2 10.2 10.6 4.8 4.3 10.8 9.6 9.9 9.9 39.1 7.5 10.5 9.9 11.2 7.5 10.8 9.8 2 DAYS A WEEK 414 300 197 103 114 105 124 72 99 15 160 254 288 126 - - - 414 176 155 10 5 176 110 463 7.6 5.9 4.6 13.3 30.8 10.7 4.6 5.1 32.0 24.3 10.1 6.6 8.9 5.7 60.6 11.9 6.0 5.7 8.3 11.9 4.5 8.5 1 DAY A WEEK 337 304 249 55 33 70 153 80 26 7 97 240 204 133 - - 337 - 94 148 16 4 94 144 343 6.2 6.0 5.8 7.1 9.0 7.2 5.7 5.7 8.5 11.4 6.1 6.2 6.3 6.0 68.8 6.4 5.7 9.8 7.7 6.4 5.9 6.3 1-3 DAYS A MONTH 153 125 90 35 28 32 59 35 22 6 54 99 87 67 - - 153 - 56 68 6 1 56 58 165 2.8 2.5 2.1 4.5 7.6 3.2 2.2 2.5 7.1 10.0 3.4 2.6 2.7 3.0 31.2 3.8 2.6 3.9 1.4 3.8 2.4 3.0 LESS THAN ONCE A MONTH 269 184 115 68 86 64 83 37 65 21 112 157 175 94 - - - 269 98 116 5 - 98 100 306 4.9 3.6 2.7 8.8 23.2 6.6 3.1 2.6 21.0 34.3 7.1 4.1 5.4 4.2 39.4 6.7 4.4 2.9 6.7 4.1 5.6 BLANK/MULTIPLE RESPONSES 53 43 30 12 10 15 17 11 10 - 19 34 32 21 - - - - 21 17 1 - 21 23 57 COREY, CANAPARY & GALANIS * JANUARY 2019 Table Q3 Page 3 CALTRAIN FALL 2019 TRIENNIAL SURVEY Q3. HOW DID YOU PAY FOR THIS TRAIN TRIP (TODAY)? OVERALL CALTRAIN EXPER. TIME PERIOD TRAINSET HOW OFTEN RIDE CALTRAIN ========================== ========================== TRAIN TYPE ============ CAR TYPE NA/ ALL WKDAY WKDAY =============================== BOM- ============ 5+ 3-4 1-2 <1 VERY SMWHT SMWHT VERY NEUTL LEFT UNWGT. WKEND WKEND TOTAL WKDAY PEAK OFFPK WKEND LOCAL LIMTED BULLET LOCAL BULLET BRDIR GLERY REG. BIKE DAY/WK DAY/WK DAY/WK DAY/WK SAT SAT DISST DISST BLANK COMMENT TOTAL BASE - TOTAL RESPONDING 5435 5060 4283 777 375 970 2679 1411 314 61 1580 3855 3230 2206 2858 1369 484 677 1478 2595 161 57 1478 2429 5434 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 CLIPPER - MONTHLY PASS 1857 1820 1621 199 36 286 959 575 33 3 479 1377 1089 768 1424 367 38 19 432 924 57 19 432 910 1797 34.2 36.0 37.8 25.7 9.7 29.5 35.8 40.8 10.5 5.7 30.3 35.7 33.7 34.8 49.8 26.8 7.8 2.8 29.2 35.6 35.2 32.8 29.2 37.5 33.1 GO PASS 1345 1307 1134 173 38 181 755 371 32 6 389 956 798 546 847 384 70 41 360 681 35 12 360 611 1315 24.7 25.8 26.5 22.3 10.0 18.7 28.2 26.3 10.1 10.0 24.6 24.8 24.7 24.8 29.6 28.1 14.5 6.0 24.4 26.2 21.5 20.5 24.4 25.1 24.2 CLIPPER - CASH VALUE 1233 1131 945 186 102 262 593 276 79 23 358 875 726 507 350 432 221 222 326 574 43 10 326 581 1244 22.7 22.4 22.1 24.0 27.2 27.0 22.1 19.6 25.0 38.6 22.7 22.7 22.5 23.0 12.3 31.5 45.8 32.8 22.1 22.1 26.8 18.1 22.1 23.9 22.9 ONE-WAY TICKET 404 294 200 94 110 109 133 51 89 21 131 273 239 165 73 63 54 203 169 146 10 6 169 114 450 7.4 5.8 4.7 12.1 29.3 11.3 5.0 3.6 28.3 34.3 8.3 7.1 7.4 7.5 2.6 4.6 11.2 30.0 11.4 5.6 6.3 10.4 11.4 4.7 8.3 DAY PASS 292 247 187 60 45 63 113 71 44 2 117 175 196 96 58 53 47 121 99 138 4 3 99 103 307 5.4 4.9 4.4 7.7 12.1 6.5 4.2 5.0 13.9 2.9 7.4 4.5 6.1 4.4 2.0 3.9 9.8 17.9 6.7 5.3 2.5 5.8 6.7 4.2 5.6 MOBILE APP - ONE WAY 190 156 115 40 35 46 74 35 31 4 70 120 114 77 63 40 32 53 59 77 10 4 59 68 203 3.5 3.1 2.7 5.2 9.3 4.8 2.8 2.5 9.7 7.1 4.4 3.1 3.5 3.5 2.2 2.9 6.6 7.8 4.0 3.0 6.0 7.8 4.0 2.8 3.7 MOBILE APP - DAY PASS 99 90 71 19 9 17 45 28 8 1 31 68 53 46 32 29 20 15 23 51 3 2 23 36 102 1.8 1.8 1.6 2.5 2.4 1.8 1.7 2.0 2.6 1.4 2.0 1.8 1.7 2.1 1.1 2.1 4.1 2.3 1.6 2.0 1.6 3.3 1.6 1.5 1.9 LEO/SAMTRANS/AMTRAK EMPLOYEE 10 10 8 2 - 2 4 3 - - 3 7 9 1 7 1 - 2 6 3 - - 6 6 10 0.2 0.2 0.2 0.3 0.2 0.2 0.2 0.2 0.2 0.3 * 0.2 0.1 0.3 0.4 0.1 0.4 0.2 0.2 OTHER (UNSPECIFIED) 6 6 3 2 - 2 3 1 - - 1 5 6 - 3 - 1 1 4 1 - 1 4 1 6 0.1 0.1 0.1 0.3 0.2 0.1 0.1 * 0.1 0.2 0.1 0.2 0.2 0.3 * 1.4 0.3 * 0.1 BLANK/MULTIPLE RESPONSES 66 61 49 12 5 19 26 16 5 - 20 46 38 28 36 12 7 6 19 27 7 - 19 34 67 COREY, CANAPARY & GALANIS * JANUARY 2019 Table Q4 Page 4 CALTRAIN FALL 2019 TRIENNIAL SURVEY Q4.
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