2013

A Progress Report Veterans in Prepared by Franchise Business Review for the International Franchise Association

A report on the results of Operation Enduring Opportunity, a campaign of the International Franchise Association’s VetFran Strategic Initiative

For more information please contact: International Franchise Association 1501 K Street, NW, Suite 350 Washington, DC 20005 (202) 628-8000 www.vetfran.com Embargoed until 10:00 am, Tuesday, November 5, 2013. • 97 percent of franchisees surveyed believe that veterans EXECUTIVE SUMMARY are a good fit for employment within their franchise In 2011, the International Franchise Association (IFA) business. launched Operation Enduring Opportunity, the franchise industry’s campaign to hire as employees or recruit as franchisees, 80,000 veterans, wounded warriors and military BACKGROUND spouses by 2014. Operation Enduring Opportunity is built on IFA’s VetFran strategic initiative, which has worked to With nearly 1 million veterans transitioning out of make franchise ownership more accessible to veterans military service over the next five years, the International since 1991. Franchise Business Review was engaged for Franchise Association (IFA) answered First Lady Michelle the second consecutive year to conduct an industry-wide Obama’s call to assist in the transition effort through the survey between Oct. 3 and Oct. 25, 2013 to measure the White House Joining Forces initiative. On November 10, campaign’s progress. 2011, IFA President & CEO Steve Caldeira joined the First The survey found that the franchise industry has enabled Lady to announce Operation Enduring Opportunity, an over 150,000 veterans, military spouses and wounded unprecedented commitment by the franchise industry to hire warriors to start careers in franchising since 2011. In as team members and recruit as franchise business owners total, 146,365 veterans found employment since 2011 80,000 veterans, wounded warriors and military spouses across the 1,159 participating businesses, which include through 2014. Operation Enduring Opportunity expanded franchisors, franchisees, and franchising supplier companies. IFA’s VetFran strategic initiative, launched in 1991 to help Additionally, the survey showed an increase in veteran veterans of the first Gulf War, adding a hiring component franchise ownership, bringing the total of veteran franchise in addition to its original franchise owner development owners since 2011 to 5,192, for a total of 151,557 new mission, to address the immediate needs of returning veterans and military spouses in franchising since 2011. veterans. Veterans have a proud history of success and While it is impossible to account for every veteran that service in franchising. has found an opportunity in the franchise sector since According to an analysis of the 2007 Census Bureau January 2011, based on these representative survey samples, Small Business Owner survey by PricewaterhouseCoopers Franchise Business Review estimates that over 200,000 for the IFA, there were 66,275 veteran owned franchises, veterans have been hired as employees or recruited as new supporting 814,600 jobs, generating $139.3 billion in sales franchisees in the last 34 months alone. and contributing $41.6 billion in contributions to GDP, at that time. Methodology: The PwC study showed that the average veteran-owned Covering a range of industries, business models, and franchise businesses compared very favorably to all veteran company sizes in order to approximate the diversity of the owned businesses, generating average gross receipts of franchise sector, IFA franchise members were invited to $2.1 million compared to $445,487 for all veteran-owned participate in an on-line survey conducted between Oct. 3 businesses. Veteran-owned franchises also employed more and Oct. 25, 2013. The survey was composed, constructed workers (12.3) than the average veteran-owned business (3), and distributed by Franchise Business Review, which also indicating that veteran franchisees are stronger job creators compiled and tabulated the results. Approximately 21 than their non-franchised peers in business ownership. percent of franchisors invited to participate responded to the Since the launch of Operation Enduring Opportunity, over survey, and 12 percent of franchisees contacted participated. new 250 franchise companies have joined VetFran, for a total of over 600 companies now actively hiring and developing Key findings: veterans as franchise business owners. • 151,557 veterans have started careers in franchising since 2011. Why are veterans successful in franchising? • 5,192 veterans became franchisees among companies • Veterans acquire strong leadership skills and a thorough according to industry surveys. understanding of teams. Military experience includes • Veterans hire veterans. Veteran franchise owners were leading people, improving processes, and accomplishing 30 percent more likely to have hired a veteran than non- the mission. Just like in the military, in franchising, the veteran-owned franchise businesses. mission is accomplished by the team. • 36 percent of franchisors surveyed indicated that they • Franchises run on systems. Implementing systems and had hired at least one veteran/spouse of a veteran as a following procedures with precision, emphasized in corporate employee since 2011. military training, leads to success in franchising. • 32 percent of franchisees surveyed indicated that they • Franchises provide training. Veterans are trained and had hired at least one veteran/spouse of a veteran since taught very specific skills to be used to carry out very 2011. specific tasks. Franchises have comprehensive training • Most popular franchise industries among veterans and support built into their opportunities. This means a coming into franchising include Automotive (16%), veteran can enter into a completely new field, follow General Services (15%), Food (15%), Residential/Home the franchisor’s proven business model, and receive the Services (11%), and Business Services (8%)*. (Based training, guidance, and support a new business owner on an independent Franchise Business Review survey needs to succeed. of 739 veteran franchisees that purchased a franchise • Franchises offer support. In franchising, veterans are within the last 2 years, completed 9/30/12.) business “for” themselves, but not “by” themselves. 1 SURVEY RESULTS • Ethnicity – Of franchisees surveyed, 80 percent indicated that they are Caucasian, 8 percent Asian, 4 Results include survey findings from franchisors, percent Hispanic, 2 percent African American, and 7 franchisees and suppliers, as well as veteran satisfaction and percent Other. performance statistics from Franchise Business Review: • Education – 56 percent of franchisees surveyed indicated that they held a bachelor’s degree or advanced degree. Key Findings from the Franchisee Survey • 32 percent (293) of franchisees surveyed indicated that Key Findings from the Franchisor Survey they had hired at least one veteran/spouse of a veteran • 36 percent of franchisors surveyed indicated that they since 2011. had hired at least one veteran/spouse of a veteran as a • The most popular industry sectors for hiring of veterans/ corporate employee since 2011. spouses of veterans by franchisees are food (33%), • Franchisors stepped up efforts to recruit veterans as Automotive (20%), Residential/Home Services (10%), franchise owners, bringing the industry total to 5,192 General Services (9%), and Commercial Services (7%). new veteran franchise owners since 2011. • 97 percent of franchisees surveyed believe that veterans • Most popular franchise industries among veterans are a good fit for employment within their franchise coming into franchising include Automotive (16%), business. General Services (15%), Food (15%), Residential/Home • Nearly half (49%) of franchisees surveyed did not know Services (11%), and Business Services (8%). Based on an whether or not their franchisor was a member of VetFran independent Franchise Business Review survey of 739 or not, while another 24 percent indicated that their veteran franchisees that purchased a franchise within the franchisor was NOT a VetFran member. last 2 years (completed 9/30/12). • 80 percent of franchisees surveyed are NOT aware of • 79 percent of franchisors surveyed indicated that the any special tax credits available to employers that hire total number of veterans being recruited into their veterans. company has increased in the last 34 months. 31 • 70 percent of franchisees surveyed indicated that percent said the rate has increased significantly in the they are single-unit operators, and the remaining 30 last 34 months. percent indicated that they are multi-unit operators. Not • 98 percent of franchisors surveyed indicated that surprisingly, multi-unit operators were nearly twice as veterans are a good fit as employees. The 2 percent of likely to have hired a veteran as single-unit owners: 40 franchisors indicating that veterans were not a good fit percent of multi-unit operators indicated hiring at least were brands that did not require any employees. one veteran, vs. only 23 percent for single-unit owners. • 97 percent of franchisors surveyed indicated that • 22 percent of franchisees surveyed indicated that they veterans are a good fit as franchisees within their are veteran business owners themselves. The research company. Of the 3 percent that indicated that veterans results also showed that veteran franchise owners are 30 were not a good fit to be franchisees, “required percent MORE likely to have hired a veteran. Franchisee specialized industry/professional training not common survey findings continued… among veterans,” or “high level of investment being a barrier” was given as the underlying reason. General Franchisee Demographics • 84 percent of franchisors surveyed indicated that they • Business Tenure – Nearly half (49%) of franchisees DO have specific programs in place for recruiting surveyed have owned their business more than five veterans for franchisees. years. 24 percent have been in business over ten years, • 70 percent of franchisors surveyed indicated that their 27 percent have owned their business less than two company IS aware of special tax credits available for years. hiring veterans. • Units of Operation – 70 percent of franchisees surveyed indicated that they were single-unit operators. General Franchisor Demographics • Geographic Distribution – Of franchisees surveyed, 18 • Industry –Franchisors surveyed by industry: 15 percent were from the Northeast, 26 percent from the percent business services, 24 percent food, 14 percent Midwest, 34 percent from the South, and 22 percent home services, 8 percent retail (non-food), 7 percent from the western US. automotive, 6 percent commercial services, 3 percent • Market Size – Of franchisees surveyed, 30 percent were health & beauty, 3 percent child services, 2 percent based in small markets (under 100K population), 29 hotels & lodging, 18 percent from other industry percent were in medium-size markets (100K – 250K categories. population), 19% were from large markets (250K – 500K • Investment Level – Median franchise investment level: population), and 22 percent from major metro areas $100K - $250K. 37percent of respondents have an (500K+ population). investment level under $100K, while 28percent of • Gender – Of franchisees surveyed, 74 percent are male respondents have an investment level over $250K. and 2 percent% are female. • Age – The majority of franchisees surveyed (62%) are between the ages of 45 – 64 years old. Median age is approximately 50 years old.

2 VETERAN FRANCHISEE PERFORMANCE

The average veteran-owned franchise businesses compares very favorably to all veteran owned businesses, generating over four times greater with average gross receipts of $2.1 million compared to $445,487 for all veteran-owned businesses -- according to a 2011 study by PricewaterhouseCoopers.

Veteran-owned franchises also employ more workers (12.3) than the average veteran-owned business (3), demonstrating that veteran franchisees are stronger job creators than their non-franchised peers in business ownership, according to the PwC study.

3 INDUSTRY PARTICIPATION

The following International Franchise Association member companies are currently engaged in veteran hiring and recruiting and/or are members of VetFran:

@WORK Franchise, Inc. BizNextGen Cruise Holidays General Nutrition Centers @WORK HelpingHands Services America’s Sub Shop Cruise Planners / American Express Genuine Parts Company @Work Medical Services BlueGrace Logistics CruiseOne Get in Shape for Women @WORK Personnel Services, Inc. Bonanza Steakhouse Crunch Franchising Glass Doctor 1-800-DryClean, LLC Bonus Building Care Curves International, Inc. Global Franchise Group, LLC 1-800-GOT-JUNK? Bookkeeping Express Enterprises, LLC Dale Carnegie & Associates, Inc. Goddard Systems 1-800-JUNKPRO Border Magic D’Angelo Grilled Gold’s Gym 5 Day Kitchens, LLC Boulder Designs Decor&You® Good Feet Worldwide, LLC 7-Eleven, Inc. BrightStar Franchising, LLC Decorating Den Interiors Granite Transformations 911 Restoration British Swim School Deja Vu Franchise Group, LLC Granny NANNIES Licensing A Caring Home Care Services Brothers Est. 1967® Bar & Grill Delta Disaster Service Group, LLC AAMCO Transmissions, Inc. Buck’s Franchising Corp., Inc. Dental Fix RX Grease Monkey International, Inc. Aarons Buddies Franchising LLC DIGIKIDS® Above Grade Level, LLC Budget Blinds Direct Capital Franchise Group Great Clips, Inc. Abrakadoodle Remarkable Art Burger 21 International, Inc. Direct Connect Ventures, Inc. Great Play Education Business Financial Services Direct Link Great Steak ACFN Franchised, Inc. Business Partner Marketing Coach® DirectBuy Green Leaf’s Beyond Great Salads ActionCOACH USA, Inc. Cafe2U International Pty Ltd Doc Popcorn Griswold Home Care, Inc. AdvantaClean Systems, Inc. Cambria Suites Dogtopia Grout Doctor Global Franchise Corp. AdviCoach® Camp Bow Wow Domino’s Pizza LLC Guard-A-Kid Aero Colors, Inc. Captain D’s, LLC Dr. G’s Franchising Companies, LLC Guidant Financial Group, Inc. Age Advantage Home Care CareBuilders at Home Dream Dinners Gymboree Play & Music Franchising, Inc. Caring Senior Service DreamMaker Bath & Kitchen Hair Saloon For Men Agile Pursuits Caring Transitions Driven Brands, Inc. Hand & Stone Massage and Facial Spa AIM Mail Centers Cartridge World Dryer Vent Wizard Handyman Connection Aire Serv Heating & Air Conditioning Corporation DryPatrol Franchise Group Handyman Matters, Inc. Aladdin Doors Franchising Inc. Cellairis Franchise, Inc. Ductz International Happy & Healthy Products, Inc. All American Ice Cream & Frozen Central Bark Doggy Day Care Dunkin’ Donuts Happy’s Pizza Franchise, LLC Yogurt Shops Century 21 Real Estate Corporation Dunn Bros Coffee Hardee’s Food Systems, Inc. All American Specialty Cereality Cereal Bar & Café E & G Franchise Systems, Inc. Harris Research, Inc. , Inc. CertaPro Painters EagleRider, Inc. High Touch Investment Corp. All Team Franchise Corporation Home Checkers Drive-In Restaurants, Inc. EarthFruits Yogurt HKP of Med Team & Food Team East Coast Wings & Grill HobbyTown USA Allegra Marketing-Print-Mail Restaurants, Inc. EcoBizCheck, Inc. Home Franchise Concepts, Inc. Alliance Franchise Brands LLC Childrens Lighthouse Econo Lodge Home Helpers AlphaGraphics, Inc. Choice Hotels International Econo Lube N’ Tune, Inc. Home Instead Senior Care Alta Mere Window Tinting and Auto CHORE Masters Edible Arrangements HomeTask, Inc. Alarms Christian Brothers Automotive International, LLC Homewatch International, Inc. Always Best Care, Inc. Corporation Elements Therapeutic Massage HomeWell Senior Care, Inc. American Haircuts Franchising Inc. Chronic Enterprises, Inc. EmbroidMe Honest-1 Auto Care American Poolplayers Association CiCi Enterprises, LP Engineering For Kids HoneyBaked Ham Company and Cafe American Prosperity Group (APG) International Inc. Executive Care Hood Cleaners of America, LLC America’s Shop Circle K / TMC Franchise Corporation Expedia® CruiseShipCenters® Hoodz AmeriCop Franchising Inc. City Looks Salons International Expense Reduction Analysts, Inc. House Doctors & House Medic AmeriSpec, Inc. City Wide Franchise Company Expense Reduction Coaching® HouseMaster Home Inspection Amorini Panini Franchising, LLC CivilianJobs.com Express Services, Inc. Services Anago Cleaning Systems CKE Restaurants, Inc. Eye Level Learning Centers How Do You Roll? Annex Brands, Inc. Clarion Faegre Baker Daniels LLP Huddle House, Inc. Anytime Fitness LLC Cleaners Depot Franchise, LLC Family Fare, LLC Human Healthy Vending Araya Clean Clear Lights Franchising Corporation Famous Brands International Hungry Howie’s Pizza Arby’s Group, Inc. ClosetsbyDesign Franchising, Inc. Fancy Art, N.F.P. Huntington Learning Centers, Inc. Archadeck CMIT Solutions, Inc. Fantastic Sams i9 Sports Arooga’s Franchising LP Coca-Cola Fast Aid Success Systems Ice House America Ascend Hotel Collection Coffee News FASTSIGNS International IKOR®USA Incorporated Assisting Hands Home Care LLC Coit Services, Inc. FASTSIGNS National Accounts Instant Imprints ATAX Fetch! Pet Care, Inc. Intelligent Office ATL International, Inc. College Hunks Hauling Junk Fibrenew International Ltd. Interim HealthCare Inc. Auntie Anne’s, Inc. College Hunks Moving Figaro’s Italian Pizza, Inc. In the Cards Auto-Lab Franchising, LLC Color-Glo International Filta Environmental Kitchen Solutions International Center for Automotive Technologies, Inc. Colors On Parade Entrepreneurial Development AutoQual USA ColorTyme, Inc. Firestorm Intuit, Inc. Bach to Rock ComForcare Senior Services First Choice Haircutters (U.S.) Inc. IslandTime Treasures , Inc. Comfort Inn FirstLight HomeCare J Dog Junk Removal Bananas Comfort Keepers Fish Window Cleaning Services, Inc. Jake’s Baskin-Robbins Incorporated Comfort Suites Fit Body Boot Camp Jani-King International, Inc. Batteries Plus Bulbs Complete Music Video Photo FixRim Mobile Wheel Repair Jan-Pro Franchising International, Inc. Beauty Supply Outlet Computer Explorers Flip Flop Shops Franchise Co. Jan-Pro Master Franchise BedBug Chasers Cookies by Design FlipFlop® Dogs, LLC Javelin Solutions Benetrends, Inc. Corrigo Incorporated FOCUS Brands Inc. Jet-Black International Bennigan’s Franchising Company Cost Cutters Family Hair Care Shops Foot Solutions Jewelry Repair Enterprises, Inc. Better Deal Printing, LLC Systems, Inc. Franchise America Finance Jiffy Lube International, Inc. Bevintel, LLC Coverall Health-Based Cleaning Franchise Paths to Success Jomsom Staffing Services Big Al’s Steaks System FranNet Franchising, LLC JumpBunch, Inc. International LLC Craters & Freighters Fresh Coat K & N Mobile Distribution Systems® Big Frog Franchise Group Creative Colors International, Inc. Frullati Cafe & KC Franchises Inc. Big O Tires, LLC Crescendo USA Fun-Brands Kiddie Academy Billboard Connection Crestcom International, LLC Furniture Medic, Inc. KidzArt BizCard Xpress Critter Control, Inc. Game Truck LLC Kilwin’s Chocolates Franchise, Inc.

4 INDUSTRY PARTICIPATION continued Kinderdance International Inc. National Property Inspections Inc. REGIS Corporation The Cleaning Authority Kitchen Solvers NaturaLawn of America, Inc. Relax the Back Corporation The , Ltd. Kitchen Tune-Up Nature’s Table Rent-A-Wreck of America The Decor Group Kwik Kopy Business Centers Navis Pack & Ship Restoration Specialties Franchise The Entrepreneur’s Source® La Quinta Inns & Suites Nestle Toll House Cafe by Chip Group The Grounds Guys Labor Panes Franchising, Inc. Next Day Access LLC Right At Home, Inc. The Growth Coach Lawn Army N-Hance RimTyme Custom Wheels and Tires The Haagen-Dazs Shoppe Co. Lawn Doctor, Inc. NiteLites Outdoor Lighting Rise & Dine Restaurants, Inc. The HomeTeam Inspection Learning Express, Inc. NOVUS Franchising, Inc. Rita’s Franchise Company Service, Inc. LearningRx Franchise Corporation NRgize Lifestyle Cafe Ritter’s Frozen Custard The Interface Financial Group Lemon Heaven International Inc. Nutty Scientists Premium Fruit Smoothies The Group, Inc. Lenny’s Sub Shop NYS Collection Eyewear, Inc. Rodeway Inn The Little Gym International, Inc. Liberty Tax Service Office Pride Commercial Cleaning Rollerz The MAIDS International, Inc. LINE-X Franchising LLC Services Russo’s New York Pizzeria The Melting Pot Restaurants, Inc. Link Staffing Services OneClick Cleaners Sadkhin Franchising Company, LLC The Original Brooklyn Water Bagel Liquid Capital of America Corp. OpenWorks Sales Consultants Franchise Company Liquid Nutrition Group, Inc. OrderUp Salsarita’s The Spice & Tea Exchange Little Caesar Enterprises, Inc. Our Town America Samurai Sam’s Teriyaki Grill Franchising LLC LivHOME Outdoor Lighting Perspectives Sandler Training The Team Makers LLJ Franchise, LLC Outdoor Living Brands, Inc. Sargo’s Subs The UPS Store Lucille Roberts Fitness For Women Oxi Fresh Franchising Co. Sarku USA, Inc. MAACO Franchising, Inc. OXXO Care Cleaners Savory Franchising Team LLC Tinder Box International Mac Tools Packaging Store Schlotzsky’s TINT WORLD Made In Japan Japanese Padgett Business Services Schmizza International, Inc. Togo’s Franchisor, LLC Restaurants Ltd. Pak Mail Centers School of Rock Toppers Pizza Inc. Made in the Shade Blinds & Papa Gino’s Inc. Scooter’s Coffee & Yogurt Totally Accessible Homes More, LLC Papa John’s International, Inc. SealMaster Touching Hearts, Inc. MaggieMoo’s Ice Cream & Treatery Papa Murphy’s International, Inc. Sears Town Money Saver Magicuts Parcel Plus Seattle’s Best Coffee Town Planner Maid Brigade, Inc. Paul Davis Restoration / Paul Davis Senior Helpers Transworld Business Advisors Maid Right Franchising, LLC Emergency Services Sertinos Cafe Maid Simple House Cleaning PDH Pubs Sertinos Coffee TruBlue House Care Maid to Perfection Global, Inc. PepsiCo Servant Systems TruFoods, LLC MaidPro Franchise Corporation Pestmaster Franchise Network ServiceMaster Company TSS Photography, Inc. MailCoups, Inc Pet Butler Seva® Tutor Doctor Systems, Inc. MainStay Suites Pet Supplies Plus ShelfGenie Two Men And A Truck , Inc. Philly Pretzel Factory Shoebox New York International, Inc.™ Marco’s Pizza Pillar To Post Showhomes Franchise Corporation US Bank Marriott PIP Printing and Marketing Services Signal 88 Franchise Group Inc. U.S. Lawns Martin Franchises, Inc. Pirtek USA Sign-A-Rama, Inc. Uniglobe Travel International Limited Martinizing Delivers Pita Pit, Inc. Signs By Tomorrow Partnership Massage Envy Franchising LLC Pizza Factory Inc. Signs Now Unishippers Global Logistics, LLC Massage Heights Corporate LLC Pizza Fresh Sir Speedy, Inc. USA Insulation Franchise Corporation Matco Tools Pizza Inn, Inc. Sitters Etc. Franchising, LLC USA Mobile Drug Testing Mathnasium Learning Centers Pizza Rustica Sky Zone Franchise Group LLC Valpak Maui Wowi Franchising, Inc. Plan Ahead Events Sleep Inn Vanguard Cleaning Systems, Inc. Max Muscle Sports Nutrition Planet Beach Franchising Corporation SmartView Window Solutions Victory Media, Inc. McAlister’s Corporation Franchises, Inc. Villa Enterprises McDonald’s Snap Fitness, Inc. Vino 100 McKeeCo Services Ponderosa Steakhouse Snap-on-Tools Company, LLC Visiting Angels Medifast Franchise Systems, Inc. Pop-A-Lock Soccer Shots Franchising, LLC VivoPools Franchise Company, LLC Meineke Car Care Centers Louisiana Kitchen Solar Universe, Inc. Vom Fass USA Men In Kilts Franchise Services, Inc. , Inc. South Philly Steaks & Fries VooDoo BBQ & Grill Menchie’s Frozen Yogurt Postal Connections of America Sparkle Wash International, Inc. VR Business Brokers Merlins Franchising, Inc. PostNet International Franchise Corp. Spherion Staffing Waiting Game Publications, LLC Merry Maids, Inc. Precision Door Service Sport Clips, Inc. Wall Street Deli, Inc. Metal Supermarkets Franchising Precision Tune Auto Care Sports Image Watermill Express Franchising, LLC America Inc. Premier Home Furnishings, Inc. Spring-Green Lawn Care Corp. We Olive & Wine Bar Miami Subs Franchising Corporation Premier Rental-Purchase Star Wellness Franchising, LLC Weed Man Microtel Inns & Suites Premier Wheel Workz Stay at Home Wells Fargo Milex Tune-Up and Brakes Pretzel Time, Inc. Steak-Out Franchising, Inc. Welcomemat Services MilliCare Textile and Carpet Care Steamatic, Inc. Welcyon, Fitness After 50 Miracle Method Surface Refinishing Pro-Cuts StearClear Holdings, LLC WellBiz Brands, Inc. Miracle-Ear, Inc. Proforma Storm Guard Franchise Systems, LLC Which Wich Franchise, Inc. Moe’s Southwest Grill Pronto Insurance Stratus Building Solutions Whiskers and Paws Catering Molly Maid, Inc. Property Management, Inc. Structura Franchise LLC Wild Bird Centers of America Money Mailer Franchise Corp. Proshred Franchising Corp. Suburban Extended Stay Wild Birds Unlimited, Inc. Money Pages Franchising Group, LLC ProTect Painters Wild Wing Cafe Franchise LLC Pudgie’s Franchise Corporation Sunshine Pack And Ship WIN Home Inspection Moran Family of Brands PuroClean, Inc. Supercuts Window Genie Mosquito Joe Franchising Qualicare SuperGreen Solutions Window Universe Mosquito Squad Quality Inn WineStyles Tasting Station Mr. Appliance Quizno’s Swiss Farm Stores Franchise Corporation Mr. Electric RadioShack Corporation Sylvan Learning, Inc. Restaurants Mr. Handyman Rainbow Academy Synergy HomeCare Franchising, LLC Woodhouse Spas Mr. Rooter Plumbing Rainbow International Restoration & Taco Time WOW Cafe and Wingery Mr. Transmission Cleaning Tailored Living WSI MRINetwork Rainbow Station, Inc. TapSnap Ventures Inc. WSR Franchise LLC Mullin Law, PC Ram Jack Systems Distribution, LLC Tasti D-Lite Yogurt Mountain Multistate Transmissions Ranch One Grilled Chicken TBC Corporation Young Rembrandts Franchise, Inc. Murphy Business and Financial Rapid Refill TCBY Enterprises, Inc. Ziebart International Corporation Corporation Real Property Management TD Bank ZIPS Franchising LLC National Fundraising Partners, LLC Re-Bath LLC The Alternative Board (TAB) Zoomin Groomin National Maintenance Frozen Yogurt & The Beef Jerky Outlet Franchise, Inc. Contractors, LLC Smoothies 5 ABOUT VETFRAN ABOUT THE INTERNATIONAL IFA’s VetFran strategic initiative includes over 600 IFA FRANCHISE ASSOCIATION member companies offering financial incentives, training The International Franchise and mentoring to veterans Association (IFA) is the world’s interested in small business oldest and largest organization ownership and/or a career path representing franchising in franchising. VetFran was worldwide. Celebrating over 50 founded by the IFA in 1991 in an effort led by Don Dwyer, years of excellence, education Sr. (USAF, Ret.), founder of The Dwyer Group, to support and advocacy, IFA works through veterans returning from the Gulf War transition to the civilian its government relations, media economy. relations and educational programs As hundreds of thousands of young men and women to protect, enhance and promote franchising. Through return from Iraq and Afghanistan, including many wounded its media awareness campaign highlighting the theme, warriors, the International Franchise Association and Franchising: Building Local Businesses, One Opportunity franchised businesses in 2011 launched Operation Enduring at a Time, IFA promotes the economic impact of the Opportunity, a campaign to hire, and recruit as franchise franchise industry, which supports nearly 18 million business owners, 80,000 veterans, wounded warriors and jobs and $2.1 trillion of economic output for the U.S. their spouses, through 2014. economy. IFA members include franchise companies in The IFA partnered with the White House Joining Forces over 300 different business format categories, individual Initiative, MOAA, VFW, the U.S. Department of Veterans franchisees and companies that support the industry in Affairs, the Small Business Administration, the U.S. Chamber marketing, law and business development. of Commerce and others in this unprecedented recruitment effort. Members set company targets through the VetFran program, which offers recruitment tools and solutions as well as outreach to veterans. VetFran resources include a VetFran Toolkit with online courses, finance assessments and education, and partner links. U.S. military veterans can also access the VetFran Mentor Network. Please visit www.VetFran.com.

ABOUT FRANCHISE BUSINESS REVIEW

Franchise Business Review is a national franchise market research firm that performs independent surveys of franchisee satisfaction and franchise buyer experiences. The firm’s services include commissioned franchise research projects, CEO performance groups, and industry-wide studies of franchisee satisfaction. Franchise Business Review is headquartered in Portsmouth, NH, and can be reached at (603) 433-2270. Visit www.franchisebusinessreview.com for more information.

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